Coordinator, Assurance Resume Samples

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GW
G Wilderman
Greta
Wilderman
70353 Alicia Shoals
Boston
MA
+1 (555) 423 6633
70353 Alicia Shoals
Boston
MA
Phone
p +1 (555) 423 6633
Experience Experience
Houston, TX
Assurance Scheduling Coordinator
Houston, TX
Ortiz and Sons
Houston, TX
Assurance Scheduling Coordinator
  • Adhere to the Firm’s policies and procedures, ACTION philosophy, demonstrate their importance to others, and provide input to management on suggested modifications to Firm policies and procedures as necessary
  • Provides scheduling support for internal Assurance clients (such as Partners, Senior Managers and Managers of the Firm)
  • Works with Partners, Senior Managers, Managers, and other practice staff to properly schedule and staff audit and advisory engagements
  • Consistently perform and take ownership of all assigned projects under the supervision of the Assurance Administrative Manager
  • Provide support in the absence of any administrative assistant
  • Perform analysis of scheduled and actual hours charged using Microsoft Excel
  • Assists with special projects as necessary
Boston, MA
Resource Coordinator UK&I Assurance
Boston, MA
Gleichner-Kshlerin
Boston, MA
Resource Coordinator UK&I Assurance
  • Assist with the performance and counselling process within the business
  • Represent Resource Management team on induction activities and coordinate within the business
  • Proactive communicator and willing to share information
  • Coordination of new joiners and leavers when join/leave the business, including allocation of buddies, local induction input
  • Execution of ad hoc firm wide and business initiatives e.g. ad hoc bespoke training, people initiatives etc
  • Attend regular resourcing meetings with representatives from the business
  • Coordination of all leave authorisations including holidays, special leave, unpaid leave
present
Detroit, MI
Coordinator, IRI & Revenue Assurance
Detroit, MI
Howe Inc
present
Detroit, MI
Coordinator, IRI & Revenue Assurance
present
  • Provides administrative support to the VP and Manager, Digital Compliance and Revenue Assurance through spreadsheet analysis and scheduling
  • Working knowledge of all social media and digital platforms
  • Prepares sales one-sheets of priority IRI releases to share with liaisons to our digital service providers (Apple, Spotify, Google, Amazon, etc.)
  • Creates, maintains and updates the large IRI weekly release schedule of new titles and catalogue titles from 25 countries for digital release
  • Tracks and analyzes the production, scheduling and publishing clearance stages of each title through to commercial release
  • Researches and graphs quarterly IRI revenue, breaking it down by source
  • Stays up-to-date on weekly digital scheduling from London and how those releases might impact the IRI in the US
Education Education
Bachelor’s Degree in Accuracy
Bachelor’s Degree in Accuracy
University of South Florida
Bachelor’s Degree in Accuracy
Skills Skills
  • Advanced proficiency in Microsoft Word and Excel
  • Proficient in Microsoft Outlook and PowerPoint
  • Ability to operate and utilize general office systems and procedures including telephone and office equipment
  • Professional appearance, manner and speech
  • Ability to coordinate and co-lead scheduling meetings of various sizes
  • Excellent written and oral communication skills
  • Ability to create solutions to complex scheduling issues and effectively communicate/coordinate effective resolutions
  • Competent decision-making capability
  • Team focused and strong interpersonal skills
  • Exceptional organizational skills and ability to multi-task and take direction, but also work independently
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15 Coordinator, Assurance resume templates

1

Coordinator, IRI & Revenue Assurance Resume Examples & Samples

  • Creates, maintains and updates the large IRI weekly release schedule of new titles and catalogue titles from 25 countries for digital release
  • Tracks and analyzes the production, scheduling and publishing clearance stages of each title through to commercial release
  • Captures weekly screenshots of releases, chart positions, and media coverage and shares this information with the international repertoire owner
  • Researches and graphs weekly sales of all IRI releases
  • Researches and graphs monthly YouTube sales using analytics
  • Researches and graphs quarterly IRI revenue, breaking it down by source
  • Researches niche communities in the US by country, artist and genre to help pinpoint where fans of the music live, how they hear about artists and what their purchasing patterns are
  • Researches third-party music marketing companies and publicists to maintain a thorough, current database of companies to consider as collaborators
  • Prepares sales one-sheets of priority IRI releases to share with liaisons to our digital service providers (Apple, Spotify, Google, Amazon, etc.)
  • Interfaces with the LA-based administrative team on IRI releases
  • Participates on international calls with repertoire owners in overseas territories (Tokyo, Hamburg, London, Toronto)
  • Stays up-to-date on weekly digital scheduling from London and how those releases might impact the IRI in the US
  • Using knowledgeable listening skills, reviews new artist releases from overseas for additional consideration and development
  • Provides administrative support to the VP and Manager, Digital Compliance and Revenue Assurance through spreadsheet analysis and scheduling
  • Work or internship experience in the music industry, preferably with international music
  • Working knowledge of all social media and digital platforms
  • Strong knowledge of analytics through Excel: Pivot Table, Charts, Macros, Graphs
  • Familiarity with financial reports
  • Ability to be focused and productive in a team environment and enjoy multitasking
  • Can think outside the box and demonstrate exceptional problem-solving and innovative skills
  • Advanced communication skills through written and verbal presentations
  • General understanding, interest in and passion for many musical genres on a global scale
  • Ability to listen to instructions and work independently
  • Excellent interpersonal skills, strategic thinker and results-oriented
  • Desire to participate in artist development through developing online marketing opportunities
  • College Degree preferred
  • Preferably a minimum of 6 months – one year of Coordinator experience
2

Resourcing Coordinator FSO Assurance Resume Examples & Samples

  • Experience of business/operations management, ideally gained within a partnership or a matrix structure
  • Understanding of a professional services environment and/or Financial Services sector
  • Strong background and work experience in financial management, CIMA or other financial qualification desirable
  • Previous experience of Talent Management desirable
  • An effective communicator with strong interpersonal skills who can be robust and can manage multiple stakeholders simultaneously
  • Resilient problem solver who can work in a team as well as autonomously
3

Temporary Brand Assurance Coordinator Resume Examples & Samples

  • Perform reviews for Marvel licensed products upholding brand and data integrity standards
  • Manages product submission lifecycle, focusing on the traffic, administration, legal and data compliances
  • Search and read licensee contracts
  • Provide comments related to product and packaging
  • Verify licensee has rights for article and style guide
  • Have previous experience in the consumer products industry
  • Candidates must be highly organized, detail oriented and dedicated
  • Able to adhere to a tight deadline oriented environment with a high volume of work
  • Ability to multi-task and prioritize is a must
  • Knowledge of Microsoft words, excel and outlook is a plus
  • Have well- established knowledge of the Marvel brand and intellectual property
  • Team oriented with strong collaboration skills
4

EY Resource Coordinator Assurance Leeds Resume Examples & Samples

  • Maintain accurate Retain Enterprise records (in conjunction with the Central Retain team) so that the business has an up to date picture of work allocated and resource availability
  • Analyse weekly chargeable hours figures and alert potential shortfalls / over-utilisation to Resource Manager
  • Analyse resource data and highlight areas of concern e.g. significant periods of holidays, training, non-chargeable activities
  • An operational, HR or resourcing/recruitment background is desirable
5

EY Resource Coordinator Assurance Edinburgh Resume Examples & Samples

  • Manage conflicting demands on resources, escalating to the Resource Manager as appropriate
  • Analyse business forecasting e.g. chargeable hours, headcount against budget
  • Organised with good time management skills
  • Good interpersonal skills and able to consult with a wide range of people at different levels
6

Marketing Coordinator, BMO Life Assurance Resume Examples & Samples

  • Manage the Managing General Agency (MGA) and broker rosters to ensure effective communication of BMO Life Assurance’s marketing activities to BMO Life Assurance’s distribution networks via mail and email channels
  • Co-ordinate and test with eBusiness email broadcast implementation
  • Produce monthly product sales statistics and reports
  • Manage the corporate premiums and identity programs in support of the business development team
  • Pay invoices for Direct and Advisor marketing expenses
  • Manage the payment of invoices allocated to the department budget, monitor and report on variances processing
  • Coordinate and maintain agreements with MGAs and advisors for authorized use of the BMO Insurance logo on websites, co-branded material
  • Manage the re-order process and inventory of application forms and marketing materials required by MGAs / advisors
  • Provide admin support to product management, marketing and other departments as assigned
  • College or university level education
  • 1 year marketing experience
  • Working knowledge of financial services and consumer financial needs
  • Strong knowledge of MS Word, MS Excel, MS PowerPoint, MS Project and spreadsheet analysis
  • Organization and time management skills (Working)
  • Communication Skills (Working)
  • Work independently with minimal supervision
  • Able to manage multiple projects and ensure deliverables, details and timelines are meeting expectations given competing demands
7

Temp to Perm Brand Assurance Coordinator Resume Examples & Samples

  • Working across all levels of management, manage product submission lifecycle, focusing on the traffic, administration, legal and data compliances
  • 2+ years within the publishing, licensing and/or consumer product industry
  • Enthusiastic, dedicated team player
  • Working knowledge of contracts, publishing and press releases
  • A creative eye a plus
  • Awareness of product testing and FAMA a plus
  • Strong written communication skills
8

Resource Coordinator UK&I Assurance Faas & Capital Markets Resume Examples & Samples

  • Identify resourcing solutions taking into consideration the needs of the client, individual skills, resource mix on engagement and the wider needs of the business
  • Analyse headcount forecasting data including promotions, leavers, joiners etc
  • Attend resource coordinator meetings
  • Assist with the performance and counselling process within the business
  • Coordination of new joiners and leavers when join/leave the business, including allocation of buddies, local induction input
  • Coordination of all leave authorisations including holidays, special leave, unpaid leave
  • Coordination of timesheet policy enforcement within the business
  • Approval of training requirement against client bookings
  • Ability to work under pressure, to tight deadlines, and to communicate competing demands effectively
  • Confident and resilient to deal with challenges from people within the business
9

Resource Coordinator, Assurance, Melbourne Resume Examples & Samples

  • Monitor and process staff scheduling requests and adjustments submitted by engagement personnel
  • Analyse and challenge scheduling requests against key engagement metrics to ensure the appropriate allocation of resources
  • Monitor availability and conflicts
  • Prepare weekly utilisation and chargeability reports and analysing for inconsistencies
  • Provide education to client servicing personnel around the resourcing process
  • Identify and implement improvements in processes and reporting
10

Resource Coordinator, Assurance, Sydney Resume Examples & Samples

  • Prepare relevant resourcing reports and analysing for inconsistencies such as chargeability, utilisation and leave reports
  • Monitor functional mailboxes and respond to internal staff on all queries in a timely and professional manner
  • Perform other duties as required, in line with ensuring best practice resourcing for the team
11

Resource Coordinator UK&I Assurance Resume Examples & Samples

  • Proactive liaison with client service staff in the business to understand client / project resource needs and to communicate resource availability
  • Work with your Central Retain Team Champion to communication of business resource priorities and support with resolutions where required
  • Acquire knowledge of individual skills, experiences and personal/professional aspirations and apply this knowledge in resourcing decisions and in maintaining the skills database
  • Represent Resource Management team on induction activities and coordinate within the business
  • Execution of ad hoc firm wide and business initiatives e.g. ad hoc bespoke training, people initiatives etc
  • Ad hoc request and projects
  • Proactive communicator and willing to share information
  • Ideally has experience of working in a professional services environment
12

Energy Assurance Program Coordinator, Senior Resume Examples & Samples

  • 5+ years of experience with government clients
  • Experience with interfacing with and briefing mid- to senior-level military officers and government civilians
  • Experience with Microsoft Office, including Word, Excel, PowerPoint, and SharePoint
  • Knowledge of Air National Guard infrastructure programs
  • Ability to write high quality assessments and briefings for a senior-level audience and provide a writing sample
  • Experience with project management
  • Experience with developing public-private partnerships
  • Knowledge of Air Force and Air National Guard contracting processes
  • Ability to exhibit flexibility and adaptability and work in a collaborative team environment
  • Possession of excellent research and analytical skills
  • Secret clearance preferred
13

Security Assurance Coordinator Resume Examples & Samples

  • Provide security advice and guidance for clients in ‘business as usual’, technical refresh and new project environments
  • Identify and establish good security governance to meet client business requirements
  • Identify client security risks within their operational environment and determine appropriate remediation based on business risk appetite that protects information assets from loss, misuse, leakage or corruption
  • Perform compliance activity on client systems and business processes to assess the levels of security control and identify gaps to address
  • Create client security policies and procedures to meet corporate and regulatory requirement
  • Build successful working relationships with team members, key customers and stakeholders that improves the value of the security services being performed
  • Work in partnership with clients to implement security controls in pragmatic ways that deliver investment value and support business operations
  • Mentor others within the security team in a technical and consultancy capacity
  • Assist in the growth of Atkins information security services
14

Compliance Assurance Coordinator Resume Examples & Samples

  • Identification and selection of delivery partners, cultivating mutually beneficial long term supplier relationships
  • Ensure programs are completed to inspect and maintain plant, assets and facilities for compliance with required standards to prevent injury to people, damage to the environment and achieve competitive performance over the asset lifecycle
  • Supporting the Maintenance Operations Lead with day-to-day items
  • Develop and implement an assurance program to cover HSSE, quality and compliance
  • Provide assurance that BP has met its regulatory and company compliance requirements
  • Providing direction to our Regional Coordinators on assurance requirements and report on BP’s assurance status
  • Develop a program for regular on-site audits with clearly defined parameters
  • Review and assure availability of information and records held by the third party and other contractors specifically in regard to legislative requirements
  • Validate and coordinate quality assurance on all planned maintenance schedules
  • Identify opportunities to improve existing maintenance programs
  • Report and investigate incidents, providing details of causes and appropriate corrective actions
15

Coordinator, Assurance Resume Examples & Samples

  • Trouble-shooting and adjusting profiles and projects in Workfront, our project management platform
  • Assist in the facilitation of workshops (risk management and lessons learned) and participates in core team meetings when required
  • Ensure Workfront is accurate for all active turnaround events (timelines and team members)
  • Manage Workfront accounts for oil sands and in situ events
  • Provide initial orientation on the turnaround management guide and Workfront software as well as ongoing one-on-one stewardship and training to participants as required
  • Assist in preparation of internal and third-party turnaround reviews and assessments
  • Assist in capturing lessons learned during and after each event as well as consolidating, tracking and reporting on current status of lessons learned
  • Perform periodic audits, capture data and create reports for participants to verify compliance and quality of TAMP deliverables
  • Maintain orientation material to ensure accuracy and relevancy
  • 5 or more years related experience within oil sands in a turnaround environment
  • Preferred MMP or PMP designation
  • High School diploma or GED
  • Valid driver's license with clean drivers abstract (no more than 2 infractions in 2 years and no suspensions)
  • Excellent Microsoft Office knowledge required (Excel, PowerPoint, Projects, Word, Visio)
  • Strong interpersonal, analytical, organizational, and communication skills
  • Capable of working in an varied-paced environment
  • Knowledge of business management, strategic planning, and analysis
  • Experienced in learning proprietary software preferred
  • Capable of providing advice and supporting analysis on a wide range of strategic business issues
  • Competitive base salary and compensation programs
  • Attractive annual incentive program
  • Flexible benefits package
  • Rewarding pension and savings plans
16

Resource Coordinator UK&I Assurance Resume Examples & Samples

  • Maintaining accurate Retain Enterprise records (in conjunction with the Central Retain team) so that the business has an up to date picture of work allocated and resource availability
  • Managing conflicting demands on resources, escalating to the Resource Manager as appropriate
  • Analysing weekly chargeable hours figures and alert potential shortfalls or over-utilisation to Resource Manager
  • Analyse business forecasting e.g. chargeable hours and headcount against budget
  • Delivering resource data and highlighting areas of concern e.g. significant periods of holidays, training and non-chargeable activities
  • Managing headcount forecasting data including promotions, leavers and joiners
  • Previous operational, HR or resourcing/recruitment background that can demonstrate adaptability to the role
17

Compliance Assurance Governance & Monitoring Coordinator Resume Examples & Samples

  • Partner with Product, Corporate & Country Compliance officers as appropriate, to analyse and support the development of Monitoring routines in line with the risk based methodology
  • Partner with peers and colleagues at the sector and/ or regional level to ensure monitoring routines are globally consistent where appropriate
  • Partner with the Compliance Monitoring teams to ensure that the annual planning exercise is executed in line with the prescribed timelines and risk based methodology and planning template
  • Coordinate with Monitoring Program Owners to create a consolidated sector or regional Compliance Monitoring Plan to be approved by the Sector or Regional Head of Compliance
  • Provide training to Monitoring Teams on the expectations around documentation of steps taken to perform monitoring activities, supporting documentation of the performed activities, and disposition of monitoring exceptions
  • Track key metrics on execution against Monitoring Plans and ensure timely reporting and escalation of exceptions to Global and Regional Compliance Seniors as appropriate
  • Embed a quality check to ensure that initial implementation of Monitoring Plans transition to, and is consistent with the Global model
  • Where it is feasible and practical establish a centralized enterprise wide Compliance Monitoring utility that will execute agreed monitoring routines on behalf of countries and businesses
  • Consider leveraging the output from the Strategic Data Solutions team to support Monitoring activities
  • Contribute to the ongoing sustainability of the Global Compliance Monitoring Program by ensuring that it reflects key areas of compliance risk and is executed on a timely basis
  • Establish and coordinate the Compliance Assurance Governance process and meeting standards, to communicate/report and review the results/identified issues of testing and monitoring activities
  • Partner with the Compliance Reporting team to develop reports to support the Assurance process
  • Minimum 6 years industry experience with a background in Compliance, Risk or Audit, preferably gained in an international financial institution
  • Good knowledge of Banking products, processes, procedures and regulations
  • Strong oral and written communication / negotiation skills, with the proven ability to influence opinion especially with senior business managers in Spanish and English
  • Demonstrable ability to multi-task, execute and generally move things along and complete tasks adeptly
  • Accuracy and attention to detail in the presentation of reports to a senior audience
  • Strategic and goal-oriented focus
  • Unwavering commitment to co-operative and collaborative working
  • Ability to interpret the regulatory environment and apply in context to the programs within Compliance
  • Strong ability to manage and facilitate work projects both on the ground and with remote units
18

Assurance Scheduling Coordinator Resume Examples & Samples

  • Adhere to the Firm’s policies and procedures, ACTION philosophy, demonstrate their importance to others, and provide input to management on suggested modifications to Firm policies and procedures as necessary
  • Provides scheduling support for internal Assurance clients (such as Partners, Senior Managers and Managers of the Firm)
  • Consistently perform and take ownership of all assigned projects under the supervision of the Assurance Administrative Manager
  • Keep supervisor apprised of project status and scheduling issues on a timely basis
  • Establish and continue to develop good working relationships and demonstrate effective communication with audit and advisory personnel at appropriate levels. Exhibit initiative and sense of responsibility by ensuring follow through of open items and issues through completion
  • Demonstrate the ability to prioritize and manage multiple assignments of varying sizes and complexity within given timeframe
  • Effectively communicate with Assurance personnel in various departments in multiple office locations and prioritize scheduling needs from a centralized perspective
  • Begin gaining a general understanding of all services offered by the firm
  • Maintain appropriate professionalism in client and team interactions
  • Work with direct report manager to develop an appropriate plan of professional development and take responsibility to ensure that plan is achieved
  • Works with Partners, Senior Managers, Managers, and other practice staff to properly schedule and staff audit and advisory engagements
  • Uses analytical ability to gather and summarize data, make decisions and solve problems
  • Build and run reports within ProStaff scheduling software as requested
  • Perform analysis of scheduled and actual hours charged using Microsoft Excel
  • Updating and disseminating daily/weekly availability reports as requested
  • Begin assisting in the training and development of less experienced staff
  • Understand and follow Assurance Administration policy and procedures
  • Compiles materials for scheduling meetings without significant direction and instruction
  • Assists with special projects as necessary
  • Provide support in the absence of any administrative assistant
  • Uphold the highest degree of professional integrity and strict client/firm confidentiality
  • 3-5 years scheduling experience at CPA firm and/or audit experience preferred
  • Punctuality and dependability is required
  • Advanced proficiency in Microsoft Word and Excel
  • Proficient in Microsoft Outlook and PowerPoint
  • Ability to operate and utilize general office systems and procedures including telephone and office equipment
  • Ability to coordinate and co-lead scheduling meetings of various sizes
  • Exceptional organizational skills and ability to multi-task and take direction, but also work independently
  • Ability to create solutions to complex scheduling issues and effectively communicate/coordinate effective resolutions
  • Competent decision-making capability
  • Team focused and strong interpersonal skills
  • Professional appearance, manner and speech
19

Resource Coordinator, Core Assurance Resume Examples & Samples

  • Monitor and process staff scheduling requests made by engagement personnel
  • Analyse and challenge resourcing requests against key engagement metrics to ensure the appropriate allocation of resources
  • Identify and monitor resource availability and conflicts
  • Monitor mailboxes and respond to internal staff on all queries in a timely and professional manner
  • Manage and process resourcing requests and adjustments submitted by a variety of stakeholders and ensuring data accuracy with the firm's resourcing tool
20

Revenue Assurance Coordinator Resume Examples & Samples

  • Validate that EPC intake requests meet submission requirements
  • Partner with stakeholders to resolve requirement quality issues in a timely manner
  • Maintain scoping documentation and quality center tickets to track status of EPC intake requests
  • Review and approve test cases and test results
  • Provide support to other team members in the administration of requests through the EPC intake process
  • Oversee process and release documentation and co-ordinate notification of changes to the broader RA team
  • Experience: 3+ yrs in Finance or billing system related work experience required
  • A combination of education or experience is acceptable
  • Demonstrated experience with MS applications including Excel, Word, Access and PowerPoint
  • Working knowledge of a billing system, preferably for wireless telecom companies
  • Demonstrated organizational, analytical and problem solving skills
  • Navigates change by adapting to new information, changing conditions, or unexpected obstacles
  • Strong problem solver that identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations
21

Product Assurance Coordinator Resume Examples & Samples

  • Perform limited final dimensional inspections, working from engineering drawings, procedures and external standards, using typical inspection equipment such as micrometers, thread gauges, calipers, optical comparator, concentricity gauge, and height & depth gages
  • Perform post manufacturing cleaning, package, and labeling processes
  • Inspect, set-up and, operate small machines such as heat sealers, label printers, ultra-sonic cleaner, and auto-bagger
  • Utilize shop math techniques (addition, subtraction, multiplication, & division), dexterity and mechanical aptitude to operate precision equipment
  • Basic understanding of good manufacturing practices 
  • Basic understanding of Geometric Dimensioning and Tolerancing (GD&T) 
  • Basic knowledge on use of calipers, micrometers, and optical comparators 
  • Ability to interpret engineering drawings and read blueprints 
  • Ability to use a computer (Microsoft Office Suite). Previous ERP (SAP, JDE) experience a plus.
  • Ability to work in a team setting 
  • Must be able to read and communicate in English 
  • Ability to work in a manufacturing environment (exposure to noise, dust, chemicals) 
  • High School Diploma or GED required 
  • ASQ Certified Mechanical Inspector Certification, preferred 
  • 1 - 3 years previous experience performing mechanical inspection 
  • 3 - 5 years previous production experience with good manufacturing practices is required
22

HR & Quallity Assurance Coordinator Resume Examples & Samples

  • Assists applicants with the hiring process and ensures completion of each step on the “road to employment” (ex. pre-employment screening, interviewing, job offer, licensure, reference checks, screenings, etc.)
  • Acts as face-to-face applicant support at the branch level
  • Conducts local recruitment activity including pre-screening applicants and outreach to current and former employees regarding available opportunities
  • Represents the local branch in Job Fairs/Hiring Events/Local Staffing Initiatives
  • Maintains up-to-date employment records (personnel, medical/confidential, I-9, WOTC, etc.)
  • Completes data entry in required employment, payroll and scheduling systems (ADP Enterprise, Point of Care, Cornerstone, etc.)
  • Coordinates required training, screenings and certification completions
  • Ensures compliance with Federal, State, & ResCare requirements (initial and annual compliance, ResCare-specific mandates)
  • Conducts periodic/scheduled audits of employee files
  • Conducts suspicion of use screening/facilitate on-site drug alcohol testing
  • 1103 Fant Street , Anderson, SC 29621 USA
23

Rail Assurance Coordinator Resume Examples & Samples

  • Develop and implement procedures to monitor and review rail services; assist in ensuring railways are providing necessary services to Swift Intermodal customers as identified by customer requirements. Generate reports and provide Swift Intermodal leadership with information pertaining to disruptions and inconsistencies
  • Understand Swift Intermodal network to ensure Swift Intermodal is capitalizing on synergies and avoiding potential service issues. Facilitate timely and effective problem resolution to minimize negative impact to customers and negative financial impact to Swift
  • Analyze existing rail service in order to identify disruptions and inconsistencies; provide process recommendations and overall problem resolution to improve service to customers
  • Review existing rail communication processes/procedures in order to identify communication gaps and inaccurate communication; work with appropriate rail personnel, Swift Intermodal leadership and customers to ensure inaccurate communication is corrected and prevented and gaps are eliminated
  • Work with leadership to develop and implement procedures to improve the accuracy and efficiency of communication between Swift Intermodal, designated railways and customers; identify and recommend improvement strategies to facilitate Best In Class service
  • Monitor daily chassis balance/imbalance within the Swift network and work with designated personnel, chassis providers and railways to resolve any imbalances in a timely manner
  • Build and maintain strong working relationships with rail personnel; serve as the primary point of contact for designated railways as directed by Swift Intermodal leadership
  • Be intimately familiar with rail networks and services provided as it correlates to the Swift Intermodal network; be familiar with the Swift Intermodal customer freight mix to promptly identify and communicate potential rail service issues to customers
  • Provide training and support to designated personnel regarding the railway service
  • Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations
  • Perform other responsibilities as assigned by leadership
  • Skills: Excellent verbal and written communication skills with ability to effectively communicate with employees and rail personnel at all levels and within various business functions; strong interpersonal skills with ability to maintain positive working relationships with railways and Swift Intermodal and designated personnel; strong analytical skills; strong computer skills, to include Microsoft Office suite products-Word, Excel and Power Point, with emphasis on the ability to develop and use spreadsheets in Microsoft Excel; ability to learn and understand various operational systems used by Swift Intermodal and web based programs used by railways; ability to identify and implement process improvements that will increase efficiency; self-starter; organized and detail oriented; able to work under time constraints and flexible schedule to complete tasks as required by Swift Intermodal
  • Education: High School Diploma or GED. Bachelor's degree within business or operations or communications preferred
  • Experience Required: Three (3) years rail experience or combination of rail, intermodal and business operations/transportation experience required; six months to a year (6 mos-1 yr) analytical experience required. Completion of Bachelor's degree may be considered for substitution of required experience. Leadership experience preferred