Director, Assurance Resume Samples

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TR
T Runte
Terrell
Runte
391 Nelda Haven
Phoenix
AZ
+1 (555) 257 9438
391 Nelda Haven
Phoenix
AZ
Phone
p +1 (555) 257 9438
Experience Experience
San Francisco, CA
Director, Sterility Assurance
San Francisco, CA
Bayer Group
San Francisco, CA
Director, Sterility Assurance
  • Facilitate interactions between StACE and the department/site by establishing working relationship (SLA using KPIs) with the leaders and main stake holders
  • Act as a main point of contact for the department/site in supporting the implementation of GSK Sterility Assurance Strategy
  • Is the point of contact for supporting the department/site in the establishment of the annual Sterility Assurance Plan (StAP)
  • Support department/site in the execution of the annual StAP in the different sterility assurance domains and processes (training, trouble shooting, coaching/mentoring, specific projects)
  • Partnership with department/site for KPIs analysis, trending and escalation, gap assessment versus standards including (GQMP 6003, FDA Guidance, etc.)
  • Review with the department/site the annual performance in Sterility Assurance and help on the preparation of the next StAP
  • Is the Sterility Assurance quality generalist and therefore act as SPOC in case of issue/question raised by the department/site
Phoenix, AZ
Assurance International Director
Phoenix, AZ
Ferry, Johns and Swaniawski
Phoenix, AZ
Assurance International Director
  • Provide guidance/expertise and participate in the performance of audit procedures, especially focusing on complex and/or specialized issues
  • Develop long-term relationships and networks both internally and externally
  • Conduct assurance team performance reviews, serve as a positive leader and mentor, and contribute to assurance team performance feedback/training
  • Develop/maintain strong working relationships with key business decision makers throughout the year to communicate value and inform them of the firm's scope of services
  • Identify/communicate relevant trends, developments, and key performance drivers relevant to the audit client
  • Establish the expectations of the value to be delivered
  • Dedication to teamwork and leadership
present
Dallas, TX
Senior Director, Governance & Assurance
Dallas, TX
Doyle, Blanda and Price
present
Dallas, TX
Senior Director, Governance & Assurance
present
  • Coordinate with Marketing, Legal, and Investor Relations to create a GRC communication plan for customers, investors, analysts and rating agencies
  • Establish and maintain a robust and efficient control environment across the Company to ensure compliance with DLR policies and procedures, together with early identification and effective resolution or escalation of issues that arise
  • Lead the development, implementation and maintenance of a GRC information system that supports efficient Governance and Compliance efforts across the enterprise
  • Analyze industry trends and initiatives on Governance and Compliance and make recommendations to the Executive Leadership Team for incorporation into the strategic plan
  • Provide ongoing feedback and support to the functional compliance teams to strengthen the Company’s internal control environment and overall governance culture
  • Create and maintain Governance and Assurance processes and procedures to support policy governance, control workflow, and reporting
  • Defines and sponsors Service Improvement Programs (SIPs) when major service defects are identified
Education Education
Bachelor’s Degree in Accounting
Bachelor’s Degree in Accounting
Tulane University
Bachelor’s Degree in Accounting
Skills Skills
  • Ability to manage unexpected situations and be comfortable with ambiguity
  • Ability to make decisions based upon both short and long term global strategies
  • Displays integrity, ethics and trust and holds self and others accountable
  • Complex technical problem solving skills/good analytical skills/data driven
  • Identifies talent and builds teams to increase performance across the company
  • Motivates and inspires others by managing vision & purpose. Action orientated, drives for results
  • Strategic agility and customer focus: converts strategies to tactical actions and objectives for the organization to deliver value to the customer
  • Results-oriented and displays high energy and enthusiasm
  • Proven conflict resolution skills
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15 Director, Assurance resume templates

1

Director Ccar Control & Assurance Resume Examples & Samples

  • Provide quality assurance of the Risk & Control Self Assessments (RCSA) in accordance with the RCSA policy for CCAR
  • Lead/participate in major OpRisk remediation projects to address control issues
  • Analyze all relevant sources like risk reports, audit reports, losses or key risk indicator data to conclude on residual operational risks and trends
  • Drive improved risk awareness and culture through targeted training and communications, leveraging existing materials and enhancing through limited investment as needed. Supplement with innovative ways to help risk and control understanding throughout the teams
  • Represent CCAR Controls and Assurance lead on certain risk and control matters directly with senior management and at the Working Group levels
  • Develop and cultivate strong relationships with senior members of other functions across the Bank (e.g. FA, IA, ORM, LCD) to ensure consistency, fit for purpose and to drive positive cultural change
2

Director, Worldwide Safety Assurance Resume Examples & Samples

  • Operate domestic Quality Engineering organizations with focus on consistent worldwide practices for verification and turnover of attractions
  • Lead the standards organization for Worldwide Safety promoting efficient standards publication, leveraging industry standards where possible, and understanding the impact of new or emerging internal and external industry standards
  • Proven technical guidance on the need to issue safety, service bulletins, and notifications for Disney and vendor equipment
  • Attend and provide guidance in safety review teams for Ride/Show, Facilities, Entertainment and Special Care Parts
  • Chair the Quality Solutions Partnership, a worldwide community of Quality Assurance and Quality Engineering professionals focused on safety and compliance strategies
  • Minimum 10 years progressive leadership experience
  • Proven experience and strong understanding of engineering and safety assurance processes; earned credibility and recognized technical competence among stakeholders
  • Demonstrated strong business planning skills
  • Demonstrated strong partnership skills
  • Proven knowledge and understanding of Walt Disney World and Disneyland policies and procedures
  • Proven ability to work well with all levels of craft, management and executive leadership
  • Demonstrated aptitude for practical risk assessment and risk related decision making
  • Ability to influence across organizations with courage in ambiguous situations
  • Design experience with ride, transportation, and entertainment machinery and systems
  • Proven ability to build consensus in a diverse environment
  • Demonstrated strong presentation skills
  • Proven history of advancement and increasing level of responsibility in ride engineering field
  • Prior experience in the areas of design and engineering, Imagineering, and/or Quality Engineering
  • Global experience at multiple Disney sites
  • Bachelor of Science degree in Mechanical Engineering
  • Florida and/or California Professional Engineering license
3

Director Marketing, Insurance & Assurance Resume Examples & Samples

  • 20% Development of the Insurance and Assurance Marketing and Client Strategy
  • Oversee and lead the development and implementation of all marketing strategies and plans to support achieving the line of business’s one to three year respective objectives based on analysis of key client issues, strategic issues and industry trends
  • Deliver profitable acquisition through direct marketing channels. Monitor and analyze results against objectives on an ongoing basis and realign strategies, spend and tactics as required
  • Monitor and ensure compliance with the Bank Act vis-à-vis Insurance and banking regulations
  • Recommend, oversee and monitor budget and resources to ensure alignment to business objectives, strategies and plans as required
  • Lead all marketing efforts for and serve as an integral member of the line of business senior management team while simultaneously functioning as a member of the Marketing leadership team to develop the appropriately coordinated, collaborative and/or consistent strategies across all of Wealth lines of business
  • Use strong understanding of the industry and key consumer insights to act as the voice of the consumer
  • Work closely with product, finance, operations, and systems to ensure that strategic programs are implemented efficiently and effectively
  • Act as the strategic marketing lead for any new business opportunities
  • 40% Marketing Management
  • Build a consumer knowledge base through competitive intelligence, market research, branch/regional and sales input and consistent review of best practices
  • Aggressively use segmentation research and database modeling to build relevant and actionable client segments
  • Work with other members of the senior leadership team to ensure that consumer intelligence is incorporated and leveraged in the Bank’s and line of business’s strategy and plans, and in the marketing strategies and plans developed to support these business goals
  • Ensure the appropriate strategic mix of all marketing communications elements and ensure cost effectiveness, efficiency, and implementation of all marketing activities
  • Oversee integration and leveraging of appropriate advertising mediums (broadcast, print, outdoor, internet), direct marketing, events, sponsorships, and media relations
  • Ensure priorities are weighed and adjusted and that the appropriate mediums and marketing mix are applied depending on current market and business conditions, business requirements and competitive circumstances
  • Manage and appropriately allocate line of business marketing budgets, including recommending annual marketing budget plans needed to achieve business goals, and making ongoing budget decisions to accommodate changes to the plan and to realize cost saving opportunities
  • Play a key liaison role with Bank of Montreal in the development of programs that affect Insurance and Assurance products
  • Lead the development of both internal and external branch support programs for those periods critical to meeting the line of business’s business objectives
  • Ensure integration and strategic coordination with other Wealth lines of business and Bank of Montreal Corporate Marketing group
  • 10%
  • 10+ years marketing experience; at least 7 of those years in direct and digital marketing, and at least 5 years managerial experience
  • Strong wealth management knowledge including products, competitive dynamics, consumer behaviour and asset gathering techniques with a proven track record in strategic planning, brand building and retail/trade marketing and in developing products and bringing them to market
  • Ability to leverage a deep understanding of branding, positioning, marketing communications, segmentation, consumer insights and research methodologies
  • Extensive knowledge and experience in digital acquisition, digital marketing (content, website optimization, social media), multi-media advertising and direct/database marketing, as well as exposure to media relations and market research
  • Excellent interpersonal and diplomacy skills with ability to communicate effectively with senior management and peers
  • Strong leadership and coaching skills
  • Exceptional strategic thinker and project leadership skills with demonstrated success in developing and implementing sound marketing strategies with clearly defined goals and objectives
  • Exceptional leadership and management skills; ability to drive a “service excellence” culture through an organization and motivate an effective marketing team within a respected and entrepreneurial environment
  • Possess the ability to assimilate into the culture of the organization and work effectively as a business partner with the senior management team
  • Demonstrated experience in evolving strategic positioning to support business needs
  • Very strong analytical and problem solving skills and an ability to assimilate a large amount of information for purposes of identifying value-added observations
  • Ability to manage in unstructured situations with innovative and creative thinking and able to multi-task and thrive in a rapidly changing environment
  • Strong team player – effective in achieving results in a “matrix” environment and proven ability to build effective relationships across a broad cross-section of groups
4

Assurance Standard Setting Director Resume Examples & Samples

  • Contributing to request for comments issued by others, including the IAASB and SEC through coordination with other groups in NQO and the network,
  • Conducting analyses that leverage creative and critical thinking, problem solving and technical auditing skills, and,
  • Developing strategy; as well as writing, communicating, facilitating, and presenting cogently; to and/or for all levels of industry audiences, clients and internal staff and management, including PCAOB comment forms, pre-issuance and audit review results, and/or other standard business communications
5

Director Global Assurance Operations Resume Examples & Samples

  • Drive periodic reporting of Global Assurance activities, performance KPIs, strategic risk themes, and findings to the Audit Committee of the Board of Directors
  • Synthesize audit findings identifying common trends and evaluating enterprise significance and likelihood
  • Maintain dynamic, risk-based audit universe, including ongoing risk assessment and identification of prioritization among auditable entities based on company and Audit Committee strategic priorities
  • Working with the rest of the leadership team, facilitate the development of and maintain the annual internal audit plan ensuring that the final plan is appropriately balanced within the context of enterprise risks
  • Ensure continuous improvement of Standard Audit Methodology (SAM), including identification and monitoring of Key Performance Indicators (KPIs), benchmarking, process improvement, and effectiveness reporting
  • Ensure alignment of SAM with organizational execution requirements and IIA Audit Standards
  • Serve as the owner of the Quality Assessment Internal Program that includes the identification of gaps and resulting remediation
  • Manage contract relationships as well as the day to day oversight and assignment of contract and off-shore resources ensuring that the right skills are assigned as needed for a quality audit and ensuring appropriate integration of full time staff and contract resource elements (this includes performance management and scheduling of supplemental resources across a variety of service providers)
  • Lead the recruiting and onboarding process for the Global Assurance function
  • Regularly evaluate functional competencies and adjust the recruiting plan and/or contract resource pool to address shortfalls
  • Work closely with the Global Assurance staff to establish professional development plans, including the identification and development of critical training opportunities and continuing professional education
  • Act as a strategic member of the Global Assurance Leadership team, driving operational elements of the department strategy discussions (i.e. coordinating leadership meeting agenda) and ensuring execution of department vision/mission
  • Assume ownership of and responsibility for executing and periodically refreshing the Global Assurance strategic plan
  • Attend enterprise level forums as a delegate for the Managing Director (RMT, Disclosure, SOX, Compliance/Ethics Team, Steering Committees of major projects or initiatives, etc.)
  • Lead additional operational tasks as assigned (example: TeamMate integration)
  • Executive presence, poise and confidence
  • Ability to build consensus, to influence both internal and external stakeholders
  • Strategic, big picture & critical thinker who will also be expected to be credible at the detailed level
  • Excellent interpersonal communication skills, both written and verbal
  • Prior experience in conducting meetings and preparing and delivering presentations to line, middle and senior management, Board Committees and regulators
  • High ethical standards and a profound sense of integrity and confidentiality
  • Proven project management skills
  • Analytical and logical, yet creative, with the ability to lead independently
  • Ability to work in a dynamic and cross-functional environment, where multiple conflicting objectives need to be prioritized and achieved
  • Demonstrated success as collaborative team player who is capable of working with others, but also autonomously with modest direction showing full ownership and accountability for one’s projects
  • Possess a natural drive and determination to get things done
  • CA (UK)/CPA/CIA/CISA/CISSP/CRMA/QIAL preferred. Process Improvement Certifications (e.g. Six Sigma, Lean) preferred
  • Proficient in Microsoft Professional Office Applications, including MS PowerPoint and Visio. Data Analysis tools (ACL, Business Objects, MS Access) and TeamMate or similar electronic work paper tools desirable but not required
  • Requires the ability and willingness to travel occasionally for project or delivery management to CME Group and virtual work force locations
6

Director, Assurance Resume Examples & Samples

  • Ability to supervise managers, seniors and staff, as the situation dictates, motivate team
  • Possess people development and delegation skills, including training/instruction
  • Possess executive presence - need to be able to be primary contact for the client, prepare and present presentations to clients and potential clients
  • Get involved with other areas of practice
7

Director Project Risk & Control Assurance Resume Examples & Samples

  • Define and develop Corporate Project Management Office’s methodology and review practices to be executed in governing the following areas: Post Implementation Reviews Category 2 and 3 Project Reviews (smaller scale implementations) Technology Infrastructure Projects, Projects under Agile Methodology
  • Leverage existing Bank methodology and resources in the build-out. Lead the team to pilot the newly developed review processes to selected projects
  • Lead the team in review execution; perform a review of the work product prior to communicating to stakeholders
  • Experience leading various reviews related to software implementation, IT General Controls, and integrated audits including test execution, supervision of staff, leading client meetings, and writing impactful audit reports
  • Experience managing multiple audits, managing audit portfolio, supervising junior auditors, managing engagement budget, recruiting, developing risk and control matrices, and writing audit report
8

Director, Audit, Program Assurance Resume Examples & Samples

  • Day-to day management of the Program Assurance team
  • Support creation of the Program Assurance Strategy for the agreed Portfolio, Programs and Projects and agree to the management plan
  • Lead, plan, manage, configure and prioritise assurance activities in line with the assurance schedule
  • Engage with Executive sponsors to deliver planned assurance
  • Appraise assurance/validation findings, lessons learned, audit findings, issues driving under performance (including trends and norms) and other intelligence to prioritise future assurance activities and make recommendations for consideration of consequence within the wider portfolio
  • Leverage opportunities from learning from experience and make recommendations for improvements
  • Development of the scope, depth, alignment and robustness of stage reviews and health checks ensuring that the outcomes identify all issues and that comprehensive timely action plans are in place to mitigate these issues before the reviews
  • Undertaking ‘Deep Dive’ independent assurance reviews where risk assessment indicates that is necessary
  • Provide independent authoritative view of the performance of activities with gravitas and authority to deliver messages to stakeholders, Program boards and steering groups
  • Deliver assurance activities to both internal and external parties that value is being delivered and benefits are realised
  • Good knowledge and understanding of project methodologies, audit delivery and practices, internal control frameworks and risks management activities and skill in applying internal auditing principles and practices
  • Demonstrable track record of developing successful, long lasting, relationships across the business including ability to engage, challenge and influence senior managers, deal effectively with resistance to proposals and secure their buy-in and support
  • Strong knowledge of and experience of project assurance, ideally within the utility sector
  • An MBA or CPA, ACCA, ACA, CMA, CISA or other appropriate professional qualification(s), preferred
  • PRINCE 2 or PMI certification, preferred
  • 5+ years of relevant work experience, Big 4 experience preferable or industry experience
9

Director of Cloud Assurance Resume Examples & Samples

  • Champion Microsoft’s Trusted Cloud principles
  • Work with teams across Microsoft to ensure Microsoft’s cloud compliance capabilities are best-in-class for its customers
  • Develop comprehensive compliance control-set for Microsoft’s cloud services
  • Partner with sales teams to develop go-to-market capabilities that make Microsoft’s cloud services available to new markets and customers
  • Work with industry groups, regulators, customers and Microsoft partners to document and evangelize compliance requirements
  • Bachelor’s degree and excellent academic credentials
  • Detailed understanding of scale cloud services
  • 4+ years of experience with regulated products/industries and/or cloud compliance
  • Excellent oral and written communication skills and ability to present complex ideas to company leaders
  • Demonstrated project management skills with complex and large-scale projects
  • Ability to balance business needs with regulatory requirements and derive and implement innovative solutions
  • A passion for driving business value for customers
  • A Certified Information Privacy Professional (CIPP) certification is a plus
10

Director of IT&S Security Assurance Resume Examples & Samples

  • Strong understanding of information security principles, processes, technologies, and practices – required
  • Strong written, verbal, and presentation skills – required
  • Strong leadership skills, personal drive, and ability to see projects through to execution in a matrixed environment – required
  • Knowledge of computer systems and applications – required
  • Strong analytical skills in budgeting, planning and policy maintenance and development – required
  • Knowledge of healthcare – preferred
  • 6 - 10 Years Information Security experience
  • 10 + Years of IT experience
  • Must be able to travel in the continental U.S
11

Director, Global Design Assurance Resume Examples & Samples

  • The Director of Global Design Assurance is responsible for development and implementation of a global quality system for product design and development that will improve product quality, improve launch performance, facilitate efficient manufacture and assure long term gross margin improvement. The scope of this position includes Abbott Nutrition plants and TPMs
  • This position will define and deliver systems, methods and tools to facilitate design and development goals and work closely together with the key stakeholders to achieve these goals. The Director will assure that the design and development process is aligned with the Abbott Nutrition (AN) business strategies and has the ability to direct where future investment of resources may be needed. The Director has the responsibility to assure product designs provide the necessary safety, efficacy, regulatory compliance and customer satisfaction while balancing the need for speed to market for new innovations as well as cost effectiveness. Successful implementation will be transformational to the business and the culture
  • The Director partners with the Global Research and Development (R & D) leadership to define and support the establishment of an R & D quality system framework that fosters the efficient and timely delivery of innovation and proof of concept models to assure successful commercialization of products. Working with key stakeholders, the Director will assure facilitation of key cross-functional inputs and processes (Supplier Quality, Engineering, Regulatory, Global Innovation Office, Global Research Analytical Services, and Commercial Marketing) to assure conformance to finished product specifications and compliance to applicable food safety regulations and requirements in nutritional manufacturing facilities for Abbott Nutrition, comprising annual sales of $6 Billion, increasing to $9 Billion over the LRP. This oversight includes partnership with Global Engineering on validation strategy and implementation of validated processes, products and packages
  • The Director is responsible for coordination of quality assurance activities to assure laboratory and testing regimes in support of finished product quality and global regulatory and market registration requirements
  • This position requires the incumbent to design and implement a quality system that supports supply chain priorities, consistently producing high quality product, fulfilling customer orders, and driving positive customer satisfaction / service. The Director will set strategies to optimize organizational efficiency and manage cost through new technology, evaluation of current practices, knowledge transfer among sites, and Operational Excellence principles
  • The Director will advise the Divisional Vice President of Quality and Senior Abbott Nutrition leaders on critical events such as product quality, safety, and regulatory issues
  • This position has direct interface and activity / strategy coordination with key management for Global Manufacturing, Global R & D, Global Sourcing, Engineering, and Commercial Operations
  • Working with the appropriate functions, support the implementation of a product design and development quality system strategy by defining appropriate subsystems, methods, tools, projects, roles and responsibilities. Define participation and implementation strategies to integrate with other functional units. Work closely together with key stakeholders required for full support and successful implementation
  • Working with the appropriate functions, Support the development and consolidation of appropriate testing methodologies that supports standardization as well as regional and country regulatory requirements
  • Working with the appropriate functions within Global R & D, facilitate the establishment and implementation of quality system components that supports the timely delivery of finished products in both mature and emerging markets with conformance to local and regional regulatory requirements
  • Shares responsibility for the establishment and implementation of a global market performance and surveillance program that supports positive experience by the consumer for Abbott Nutrition products
  • Shares responsibility for the cross-functional implementation and execution of global strategies to optimize QA Operations functional areas, including Quality Testing (Analytical, Microbiological, Finished Product Quality Release Testing), Quality Systems (processes, policies, and procedures), and Food Safety and Compliance
  • Assure line of communication with Senior Commercial and Supply Chain Management leadership on critical quality issues that may result in potential business interruption
  • Support the resolution of product quality issues with Medical, Regulatory Affairs, Operations, Logistics, Purchasing, and Commercial
  • Control budget and quality costs and drive cost improvement projects that contribute to Division margin improvement initiatives
  • Assure staffing and leadership continuity through talent management, succession planning, and developmental moves. Create a diverse organization and encourage diversity within the organization
  • Responsible for developing and implementing actions to address adverse trends in product design and development that may impact product performance and product lifecycle to ensure future business. Ensure Corrective and Preventive actions are taken to prevent recurrence
  • Working with appropriate functions, this position interfaces with outside inspectors (FDA, Ministries of Health) and other government regulatory bodies
  • Ideally 10+ years of plant or equivalent experience
  • Ideally 10+ years of QA experience
  • Ideally 5+ years of Division/ Corporate QA Management Experience
  • Ideally has a combined knowledge of chemistry, microbiology, infant formula, medical nutritional, food, process engineering, quality systems, validation, regulations, and compliance
  • Sound business understanding and demonstrated abilities as a strategic thinker
  • Able to build strong credibility with business partners and ability to cross site and functional lines
  • Previous experience with product design and manufacturing is preferred
  • Extensive knowledge of nutritional and manufacturing operations preferred
  • Ability to work and interact with many cultures in many time zones, and be capable of interpreting and analyzing technical data from different regions for decision making
  • Strong ability to influence in a matrix environment, working across functions and geographies
  • Ability to summarize and present technical recommendations and solutions to Abbott senior management
  • Demonstrated effective leadership and managerial skills and exhibited sound technical judgment. Has previously led managers
  • Experience managing in an environment with changing priorities and making appropriate risk based decisions in the face of uncertainties
  • Excellent written and oral communication skills and proficiency in organizing and presenting complex technical information to upper level management
  • Previous international (Europe, Asia) exposure/experience strongly preferred
  • Design assurance reports directly to the DVP Quality Assurance
  • Quality Assurance programs are essential to the manufacture of safe and effective products. The incumbent is ultimately responsible for the quality, safety, and regulatory compliance of all products manufactured by Abbott Nutrition plants and for Abbott Nutrition at Third Party Manufacturers. The incumbent is responsible for making critical product quality recommendations and setting strategic direction. Failure to achieve this goal could result in significant business interruption and not achieving financial goals
12

Director, Service Assurance Resume Examples & Samples

  • Manages the work and production of Customer Support supervisors, trainers, and project managers assigned to customer support
  • Manages the work of teams providing Tier 1, 2 and 3 Support of legacy Elster Smart Energy deployment
  • Is responsible for workforce planning, staffing, performance management, HPD, and GCP; assures compliance with all Honeywell processes, Code of Conduct, and 12 behaviors
  • Consults and partners with sales, program management, and customer support leaders to understand and assess the requirements of each new contract
  • Develops each center leader to assess the current and long term gaps based on current and forecasted new work to develop relevant actions based on each program’s requirement to ensure the successful deployment of programs
  • Partners with other leaders across Smart Energy and the customer support function to ensure the successful implementation and constant evolution of the customer support service delivery model
  • Develops AOP and STRAP for customer support strategies and offerings
  • Analyze center data analytics, metrics, industry best practices, and insights to design innovative customer support solutions based on short and long term business needs
  • Drives talent/skill acquisition and development, using tools such as SIOP, HPD, learning techniques and PER to assure employee engagement and organizational readiness
  • Continually assesses overall customer support service delivery (Time / Cost / Value / Quality / Direction / Strategy) against SLA to drive continuous improvement, using HOS principles. Identifies areas for simplification and elimination of non-value added work in customer support processes and shares best practices and efficiencies across all centers/vendors
  • Partners with all levels of sales and delivery team to identify customer support solutions (VOC) to help drive and win new business and create greater customer support offerings capability and engagement
  • 3 years energy business related project management skills
  • 7 year’s plus professional experience leading/managing a customer support center
  • A degree in software, engineering, or technology preferred
  • Strong consultative project management and organization planning skills Strong analytical skills of complex financial scenarios
  • Ability to effectively lead, influence and communicate across all levels of the organization from the frontline customer facing CSR to the senior leadership in highly matrixed organization
  • 7 years of increasing responsibility and experience in a customer support center, with specific knowledge and experience in the Utility industry
  • Ability to travel at least 25% of the time
13

Director Compliance Assurance Resume Examples & Samples

  • Significant knowledge of, and at least 10 years of experience in implementing, financial institution compliance risk management programs, including structuring and conduct of risk assessments, development of compliance testing programs and plans, and development and implementation of compliance monitoring programs
  • Effective management skills and at least 7 years of prior management experience
  • Excellent written and oral communication to maintain an effective advisory and control relationship with all levels of management and support units
  • Effective ability to communicate directions and goals and motivate actions to completion
  • Ability to work effectively with others in non-hierarchical relationships
  • Superior time management and organizational skills
  • Skilled in use of Microsoft Office programs and ability to learn and use additional computer applications as needed
  • Comfortable handling multiple assignments and tasks in parallel and meeting deadlines
  • Bachelor’s degree or higher, preferably in the areas of Finance or Accounting
  • Compliance certifications preferred
14

Director, Assurance Temp Resume Examples & Samples

  • Possess strong GAAP and GAAS technical skills and knowledge with possible industry expertise in a specialized and technical field of assurance
  • Advanced knowledge of SEC reporting rules, if required by specialization
  • Possess excellent risk management decision-making skills
  • Able to function as Engagement Director on certain engagements as set forth by specific policy
15

Assurance International Director Resume Examples & Samples

  • Achieve growth by understanding EY and its service lines and actively assessing/presenting ways to apply knowledge and services
  • Approximately 4 years of audit experience with a public accounting firm
  • Integrity within a processional environment
16

Director Cost Assurance Resume Examples & Samples

  • Responsible for driving new settlements processes by utilizing technologies and concepts both internal to Verizon as well as those outside the business
  • Drive collaboration with internal partners and external vendors to develop unique and innovative settlement solutions specifically for Verizon which will differentiate us in the market. Accountable for leading and developing a team of 45+ employees with highly diverse skill sets and work experience
  • Responsible for developing and implementing strategy. Required to be well versed in establishing and maintaining effective controls, accounting, billing, and ERP systems used within Verizon
  • Accountable for understanding new products and services and associated vendor settlement dependencies
  • Drives the creation of settlement approach and implementation for new products, balancing cost, and customer experience, vendor experience with necessary controls
  • Drives the roadmap for new settlement methodologies, understanding how new options could be leveraged to provide a competitive advantage for Verizon
  • Responsible for delivering new settlement options to our internal stakeholders and external partners, as well as, for updating existing options to improve internal efficiencies, enhance controls, and reduce cost
  • Partner with internal stakeholders and contract owners to negotiate contracts with product/service partners that enable an efficient and accurate settlement process with settlement terms and SLA’s favorable to Verizon
  • Bachelor’s degree in business related fields required. MBA, CPA, or related advanced degree or certifications preferred
  • 7+ year of relevant leadership work experience in Finance Operations, Payments and/or Settlements. Multi-finance discipline experience is preferred
  • Understanding of the value chain in settlements and the key role Cost Assurance plays to support Verizon’s partners and the products & services our customer’s value
  • Demonstrated a clear understanding of how to think strategically to drive the best settlements solutions for Verizon
  • Ability to influence others to align stakeholders and successfully execute on a systems and support roadmap
  • Proven skills in process controls, policy designs, process engineering, and cost management
  • Excellent communication and persuasion skills, particularly for technical and complex concepts, with the ability to tailor communication approaches for audiences from various functions and levels within the organization
  • Ability to maintain strong relations with Cross-Functional Teams and External Partners
  • Proven leadership of teams with the ability to develop and motivate employees with highly diverse skill sets and work experience
  • Extensive management experience and ability to meet aggressive deadlines provide strategic direction and governance to multiple complex projects simultaneously and work in a fast-paced, dynamic work environment
  • Motivated, self-starter and highly collaborative, able to produce high quality results in high pressure situations in a dynamic environment
17

Senior Director, Software & Systems Assurance Resume Examples & Samples

  • Develop and govern the deployment of the SDLC security program across McKesson for in-house developed and commercial off-the-shelf software focusing on standard services, processes & tools. This includes
  • Partnering with the GRC team to continue to enhance and promote policies across the enterprise
  • Regular metrics and reporting at the BU and Enterprise level
  • Periodic baselining of the program and processes
  • Work with business units to promote a strong secure SDLC program for mobile / digital solutions in Healthcare and Pharmacy services (online, mobile, and legacy platforms)
  • Partner with the Cybersecurity & Threat Management team to deliver software assurance capabilities to the enterprise
  • Maintain and enhance coverage for vulnerability scanning across the enterprise
  • Partner with the Cybersecurity & Threat Management team to deploy similar processes to monitor configuration management
  • Guide the BUs in the prioritization and execution of their remediation processes, and work to encourage streamlining/standardization of these processes
  • Provide regular metrics and reporting at the BU and Enterprise level
  • Minimum of 8 years’ experience in Application Security, Cybersecurity Services, Engineering or IT Risk Management
  • Excellent working knowledge of industry and commonly adopted secure software development standards, practices (e.g. applicable NIST standards, OWASP, CERT, SANs, SafeCode, BSIMM)
  • Commercial / contract experience writing in at least (2) of the following languages: C#.Net, ASP.Net, Java, Objective-C, C++, Javascript, Python, Curl, Perl and Windows PowerShell
  • Excellent leadership, verbal and written communication, presentation, and problem solving skills
  • Experience in a high transaction, large/ complex/ matrix business environment
  • Possesses exceptional strategic thinking, planning and relationship skills
  • Ability to influence management and build credibility across the organization
  • A collaborative and engaging leader who partners well with others
  • Team focus with an ability to lead in a matrixed organization
  • A strong leader in talent management, with the ability to develop staff, recruits appropriate talent, and create a culture of performance
  • Background in application development strongly preferred
  • Knowledge of the healthcare and/or software industries is a plus
  • CISSP, OSCP, SANS/GIAC or other similar professional designations are a plus
18

Director, Sterility Assurance Resume Examples & Samples

  • Profile (Diploma, Experience, Basic Qualifications, Specific Knowledge)
  • Facilitate interactions between StACE and the department/site by establishing working relationship (SLA using KPIs) with the leaders and main stake holders
  • Act as a main point of contact for the department/site in supporting the implementation of GSK Sterility Assurance Strategy
  • Is the point of contact for supporting the department/site in the establishment of the annual Sterility Assurance Plan (StAP)
  • Partnership with department/site for KPIs analysis, trending and escalation, gap assessment versus standards including (GQMP 6003, FDA Guidance, etc.)
  • Prepare sterility assurance performance (KPIs) summary on a periodic basis (minimum quarterly) for presentation at the Regional Quality Council
  • Assure availability of Sterility Assurance experts for supporting department/site in a specific domain according to annual StAP priorities
19

Director Global Controls Assurance Resume Examples & Samples

  • Program Leadership. Drive the GS-wide controls assurance and technology risk program and set program goals in collaboration with site partners
  • Demonstrated skills in information security, audit, compliance, or control testing
  • Excellent skills in leadership, communication, and problem-solving
  • Excellent relationship building and influence skills
  • Strong people leadership and management skills
20

Director, Governance & Assurance Resume Examples & Samples

  • Drive and assure effective implementation of leading practice governance processes & forums across the end to end PPM (portfolio, program, project) value chain
  • Responsible for continuous improvement of end to end PPM value chain and related governance processes
  • Manage and support portfolio governance forums through co-ordination and committee leadership, with a particular focus on global governing bodies
  • Perform portfolio-level assurance by working with portfolio / programs managers to monitor and assess portfolio risk and performance
  • In partnership with Finance; develop and deliver ongoing enhancements supporting Financial processes across Opex & Capex. Own CSL Project Approval Documents (including Capital Templates)
  • Drive the documentation and rollout of required policies, procedures and tools to ensure governance standards are applied consistently in a compliant manner across the company
  • Partner with the PM Education and Professional Development function to support the development and delivery of training on new processes & documentation
  • Development and delivery of leading practice metrics to ensure outcomes are effectively captured to demonstrate improvements to current state and to identify leading indicators where course correction is required and take action to address
  • Act as the Global Process Lead (GPL) for Process & Technology projects / portfolios assuring alignment with the Global Process Owner (GPO) for Capital
  • Minimum ten years of experience within project management, portfolio management, project governance and/or process management and governance
  • Demonstrated experience leading and influencing in a global matrix environment
  • Strong leadership, consultative, communication, and conflict management skills to influence project professionals and stakeholders, including non‐specialists, at all levels in the organization
  • Demonstrated experience in developing and deploying best practice governance frameworks, processes, tools and templates
  • Experience in biopharmaceutical industry; good understanding of the different areas in a plasma products company, e.g., plasma supply, manufacturing, quality, commercial, and IT
  • Experience in internal audit and assurance highly desired
21

Senior Director, Governance & Assurance Resume Examples & Samples

  • Lead the implementation and oversight of policy and governance frameworks, procedures, practices and standards to ensure regulatory compliance
  • Create and maintain Governance and Assurance processes and procedures to support policy governance, control workflow, and reporting
  • Establish and maintain a robust and efficient control environment across the Company to ensure compliance with DLR policies and procedures, together with early identification and effective resolution or escalation of issues that arise
  • Lead the development, implementation and maintenance of a GRC information system that supports efficient Governance and Compliance efforts across the enterprise
  • Assess the impact of new regulations on the business, and work with impacted functions to meet the requirements
  • Support Legal and Compliance teams with assessment, negotiation and management of contractual customer requirements
  • Analyze industry trends and initiatives on Governance and Compliance and make recommendations to the Executive Leadership Team for incorporation into the strategic plan
  • Provide ongoing feedback and support to the functional compliance teams to strengthen the Company’s internal control environment and overall governance culture
  • Oversee the Customer Audit process working with functional compliance teams to appropriately respond to customer requests and inquiries
  • Prepare periodic status reports or presentations for the Board and Audit Committee on Governance and Assurance efforts
  • Coordinate with Marketing, Legal, and Investor Relations to create a GRC communication plan for customers, investors, analysts and rating agencies
  • Design and develop GRC intranet content. Oversee the creation and maintenance of a GRC resource library (including regulatory compliance news and other relevant publications) and coordinate with Corporate Communications for effective dissemination
22

Director Safety Assurance Resume Examples & Samples

  • A minimum of 6 years of applicable experience in aviation, airline operations, aviation safety, or managing a Safety Management System (SMS)
  • Proven ability to quickly understand complex airline operational processes
  • Proven experience directing and implementing change management initiatives
  • Experience leading high-performance teams
  • Experience leading safety and compliance investigations
  • Demonstrated ability to quickly scope situations, develop an accurate understanding of risks, and develop plans responsive to those risks
  • Ability to engage with and establish credibility with business partners at the most senior/executive level
  • Minimum age of 18
  • Must be authorized to work in the U.S
  • Lean or Six Sigma certification is preferred
  • Safety or Auditor Certification is preferred (e.g., Certified Safety Professional (CSP), Certified Quality Auditor (CQA), etc.)
  • FAA Airmen Certification is preferred
  • Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable
  • Strong communication (e.g., verbal, written, presentation) and interpersonal skills, with the ability to create collaborative relationships that drive outcomes in the best interest of the company, with others in the organization, and with key external business partners
23

Director of Information Security Assurance Resume Examples & Samples

  • Provide or "train-the-trainer" to deliver role-based training based on identified risks and/or related to compliance with policies/procedures
  • Validate effectiveness of role-based training to monitor the health of each facility's Information Security Program
  • Ability to communicate effectively at an executive level - required
  • Skill in developing comprehensive reports – required
  • Ability to analyze and interpret complex data – required
  • Ability to research and prepare comprehensive reports – required
  • Information Security certifications (e.g., CISSP, CISA, CISM, GSEC) – preferred
24

Senior Director, Governance & Assurance Resume Examples & Samples

  • Proven skills in leading high performing teams that demonstrates excellence in a dynamic fast-paced environment with a high degree of flexibility and accountability
  • An understanding of ITIL
  • Experience leading Operations teams
  • Strong communication and presentation skills
  • Six Sigma Black Belt Certified
25

Director, Sterility Assurance Resume Examples & Samples

  • Provides expert technical opinion, advice and recommendations to the Global Vice President Quality Assurance & Regulatory Affairs regarding Sterility Assurance
  • Responsible for ensuring compliant quality systems that meet Teleflex business needs. Sterility Assurance Quality system documentation shall meet the requirements of 21 CFR Part 820, ISO 13485, the European medical device directives, the Japanese Pharmaceutical Affairs Law, and other quality system regulations and standards as appropriate
  • Collaborates and partners with International Sterility Assurance to establish and maintain the Quality System policies, procedures, work instructions and training associated with SA at Teleflex
  • Sets technical direction for Sterilization strategy development in collaboration with business partners
  • Manages and supports Quality Improvement projects in the Sterility Assurance area. Constantly delivers improved value for all stake holders by driving and developing a culture of excellence through continuous improvement
  • Supports Sterilization Supplier Quality Management and partnership with Operations Procurement team
  • Manages relationships with many stakeholders in different functions. Provides leadership and direction in Sterilization, Microbiological methods and Biocompatibility to R&D, Operations, QA, Procurement and other functions for New Product Development, and product, process and vendor changes
  • Provides development to leaders and individuals within the organization
  • Actively drives key talent development through coaching, mentoring, development assignments and other formal / informal actions and systems
  • Serves as strategic member of the QARA Global team
  • Ensures the focus of every employee is on delivering the highest product and service quality standards to all our customers and their patients in a consistent manner and that the systems necessary to do so are in place
  • Ensures that necessary legal, regulatory and corporate compliance systems are in place and adhered to
  • Defines and recommends goals and objectives in Sterility Assurance. Develops specific short-term and long-term plans and programs, together with supporting budgets
  • Perform other duties assigned by the Global Vice President Regulatory Affairs & Quality Assurance
  • Adhere to and ensure the compliance of Teleflex's Code of Ethics, all Company policies, rules, procedures and housekeeping standards
  • Bachelor of Science degree in a science discipline required preferably Biology, Chemistry or Microbiology. Advanced degree preferred
  • A minimum of 10 years' leadership experience in the medical device industry, with at least 15 years' experience in medical device Sterility Assurance activities
  • Extensive knowledge and understanding of the US Quality System Regulation (21 CFR Part 820), Medical Device Directive and the ISO 13485 quality system requirements
  • Extensive knowledge of cGMP, ISO Cleanroom Standards, ISO cleaning, disinfection and sterilization standards for reusable devices, FDA requirements for bacterial endotoxin testing, ISO Sterilization Standards, ISO Biocompatibility standards, FDA requirements for Sterilization & Biocompatibility, and other state of the art requirements in this area
  • Extensive knowledge of quality techniques and practices, as they relate to the medical device industry
  • Proven audit experience for various regulatory bodies/agencies
  • Extensive experience in a matrix management organization is a must
  • Excellent Communication skills with the ability to articulate technical information in a clear and concise manner
  • Practical experience with EO, gamma, steam, filtration sterilization methods and aseptic fill processes
  • Displays integrity, ethics and trust and holds self and others accountable
  • Results-oriented and displays high energy and enthusiasm
  • Motivates and inspires others by managing vision & purpose. Action orientated, drives for results
  • Identifies talent and builds teams to increase performance across the company
  • Proven conflict resolution skills
  • Ability to manage unexpected situations and be comfortable with ambiguity
  • Strategic agility and customer focus: converts strategies to tactical actions and objectives for the organization to deliver value to the customer
  • Ability to make decisions based upon both short and long term global strategies
  • Complex technical problem solving skills/good analytical skills/data driven
  • Priority setting based on QA/RA requirements with a business and customer focus
26

Assurance Quality Network Assistant Director Resume Examples & Samples

  • Manage and/or monitor a portfolio of quality programs, initiatives and controls including but not limited to milestones, coaching, Quality Matters webcasts, archiving, SEC close monitoring, etc
  • Develop and maintain working relationships across the Quality Network and Professional Practice. Gain trust as a quality advisor
  • Leverage subject matter professionals for support in developing quality program content
  • Monitor compliance with quality policies and processes in the U.S. and across the Americas regions. Design processes for tracking compliance and evaluating consistency of program execution
  • Provide thoughtful input toward drafting and designing new programs as needed to address changes in the accounting and audit industry’s requirements and regulations
  • Design clear and concise communications to provide guidance and background to policy users
  • Provide guidance and technical support for Quality Network policies
  • Perform regular analysis of Quality Network policies and programs to identify and recommend opportunities for process improvements
  • Manage multiple priorities with competing deadline; establish and manage to required internal and external deadlines
  • A bachelor’s degree in Accounting (or related major) with 3-7 years audit work experience
  • U.S. Certified Public Accounting (CPA) license or equivalent
  • Experience in supervising, planning, executing and reporting on audits of financial statements
  • Prior year quality and overall rating of 3 or higher
  • Knowledge of EYGAM, USAPM and other Assurance resources
  • Advanced written and verbal communication skills that include the ability to communicate a clear message to a diverse audience
  • Ability to work effectively with Region and Assurance leadership and Professional Practice
  • Proficient in Excel, including creating pivot tables and using formulas
27

Director, Service Assurance & Improvement Resume Examples & Samples

  • B.S./B.A. Computer Science or related field; or equivalent level of experience
  • 8+ years progressive technology experience including at least 3 years experience leading teams
  • Proven ability to be a thought leader during significant change
  • Clear understanding of services and a services mindset
  • Ability to work within and potentially lead high performing teams that demonstrates excellence in a dynamic fast-paced environment with a high degree of flexibility and accountability
  • An understanding of ITIL and operational support strongly preferred
  • Proven ability to communicate effectively with executives
  • Strong interpersonal skills supported by expressive oral and written communication styles
  • Strong technical aptitude - database platforms, operating systems, network, etc
  • Strong process and analytical skills
  • Has solid to expert experience in one or more programming languages, software engineering methodologies, software development tools
28

Division Director Information Security Assurance Resume Examples & Samples

  • Skill in developing and maintaining effective relationships with medical and administrative staff, and technical staff – required
  • Skill in exercising initiative, judgment, problem solving, decision-making – required
  • Skill in planning, organizing and supervising – required
  • Knowledge of information security regulations (HIPAA Privacy/Security, Sarbanes-Oxley IT controls, Payment Card Industry (PCI)) – preferred
  • Management experience
29

Director, Systems & Safety Assurance Resume Examples & Samples

  • Provide high quality consultancy services to the rail industry in the field of Safety and Assurance
  • Ensure that all work is undertaken in accordance with SNC-Lavalin procedures and corporate requirements, including the Quality Management System and the Safety Management System
  • Ensure the quality of service meets defined targets and that all staff promote a customer focus as a key tenet of their behaviour and that they proactively work to exceed the expectations of all of their clients
30

Service Assurance Architecture Director Resume Examples & Samples

  • Lead in the development of strategies and architecture framework for Next Gen OSS, MANO (Management and Network Orchestration), Service Orchestration and SDN (Software Defined Networks) that will transform current capabilities and practices
  • Shape next generation service assurance in the following areas
  • Performance Management - to provide an architecture framework for consolidated view of devices, network, services and the individual customers that uses them
  • Fault Management - to provide an architecture framework for legacy fault management and next generation fault management systems, so as to automate workflows and processes
  • Collaborate with the Service Fulfilment team to develop an end to end view of the OSS function
  • Work in an environment where large complex legacy physical infra/function and virtualised infra/function co-exist
  • Work with vendors and navigate complex technology standards, whilst achieving demanding milestones in the development of the end to end Service Orchestration architecture for the company
  • Lead the definition of designs, practices, methodologies and tools for all aspects of Service Assurance
  • Collaborate and leverage on capabilities and solutions from other domains (NFV, Mobile and Fixed Core, OSS, Analytics, Transport and SDN etc) therefore expanding commonality and increasing reuse of design, practices and related activities
  • Work with teams across different domains and manage stakeholders at VP and C-level
  • A bachelor degree in Computer Science or Computer Engineering
  • Knowledge of telecom architecture and standards such as eTOM
  • Understand telcom service assurance today and how it can evolve in the future
  • Development of large scale software, in particular in the Solution/Architect role
  • Proven experience in managing multiple stakeholders, in particular at VP and C-level
  • Managed technical teams
  • Good interpersonal and negotiation skill
  • Able to work independently