Contact Center Representative Resume Samples
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Contact Center Representative Resume Samples
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PR
P Rath
Pedro
Rath
60911 Demetrius Divide
Los Angeles
CA
+1 (555) 848 1271
60911 Demetrius Divide
Los Angeles
CA
Phone
p
+1 (555) 848 1271
Experience
Experience
Dallas, TX
Contact Center Representative
Dallas, TX
Rowe Group
Dallas, TX
Contact Center Representative
- Uses in-house systems to research adjustments, medical record submissions, website inquiries, and provider concerns as directed by the Team Manager
- Actively participate in monthly performance meetings; meet or exceed all performance metrics
- Make outbound calls to provide customers with updates or to gain additional information
- Coordinate referral management with clinic staff and providers to ensure optimal access to specialty care
- Adhere to contact center processes and workflow with an attention to continuous quality improvement
- Provides base communication support for emergency Coordinator and/or Hospital Supervisor to assist situation command and control
- Perform additional responsibilities as assigned by management
Boston, MA
Customer Contact Center Representative
Boston, MA
Thiel, Schuster and Schinner
Boston, MA
Customer Contact Center Representative
- Contributes to process improvement by capturing voice of the customer feedback, participating in RCPS, suggesting counter measures and processing changes
- Accurately handle and support customer requests for service, and product/procedural information for various types of group and individual insurance products
- Research and troubleshoot discrepancies relating to transaction processing, compliance and regulatory issues
- Answers incoming calls and processes orders
- Resolve complex customer issues
- Takes inbound phone calls for up-to 90% of assigned shift
- At least 1-2 years of customer service in a call center or retail environment
present
New York, NY
Shared Services Contact Center Representative
New York, NY
Mann, Hackett and Johns
present
New York, NY
Shared Services Contact Center Representative
present
- Confident at working effectively with others within PSS, field ATT, and other Ernst & Young personnel and external parties
- Provide contact center support, via email and phone, to ATT, other EY personnel, and external parties, for HR transactions
- Perform duties and responsibilities with direct supervision, in accordance with department policies and procedures
- With direction, provide research and analysis, and document transactions, following standard PSS procedures
- Meet production volume and quality standards, as outlined by department management
- Help with special projects as requested
- Understand the firm's business, structure, and PSS operations
Education
Education
Bachelor’s Degree in Diplomacy
Bachelor’s Degree in Diplomacy
Indiana University
Bachelor’s Degree in Diplomacy
Skills
Skills
- Strong attention to detail
- Ability to multi-task with a special attention to detail
- Ability to defuse and resolve issues in a positive and professional manner
- Ability to maintain the highest standards of confidentiality and display professional ethical conduct
- Excellent telephone and written communication skills as well as listening skills and ability to demonstrate tact and patience with callers
- Able to communicate effectively in English, in both verbal and written form; able to write clearly and succinctly
- Able to adhere and maintain productivity and quality standards
- Handle telephone calls promptly and courteously, meeting both volume and quality service standards using a scripted knowledge base in the computer
- Ability to quickly learn and work in a cloud-based solution
- Ability to communicate clearly and professionally, both verbally and in writing
12 Contact Center Representative resume templates
Read our complete resume writing guides
1
Contact Center Representative Resume Examples & Samples
- 1+ year of General Human Resources experience
- High School Degree or equivalent work experience
- Bilingual (English and French)
- Human Resources Information Systems (HRIS) experience
2
Partner Contact Center Representative Resume Examples & Samples
- Documents and tracks each partner contact through resolution
- Maintains regular and consistent attendance and punctuality
- Researches errors in partner payroll records and recommends solutions. Communicates proper policy and procedures. Reports trends to the field and home office
- Ability to work independently and meet deadlines in a fast-paced, rapidly-changing environment
- Proficiency in data entry and typing speed of 25 words per minute
3
Member Contact Center Representative Resume Examples & Samples
- Answer incoming calls to the CU, providing members with solutions and resources for their inquiries
- Refer calls to the appropriate departments
- Familiarity and understanding of Patelco’s products, services and operations
- Offer additional products and services that will be beneficial to existing and potential members
- Perform other duties and responsibilities as assigned
- Have strong customer service skills
4
Contact Center Representative Resume Examples & Samples
- High School Diploma or equivalent work experience
- 1+ year of general HR experience
- Ability to follow strict policy guidelines
- Ability to navigate computerized data entry system and other relevant applications
- Ability to recognize situations requiring call escalation
- Ability to follow standard procedures and scripts without variation
5
Member Contact Center Representative Resume Examples & Samples
- Assist members with general inquiries on accounts and loans
- Resolve member issues and concerns
- Collaborate within the MCC and with other departments to answer member questions and resolve issues
- Identify needs and offer products and services that improve the financial well-being of our members
- Strong commitment to good attendance and punctuality
- Perform Other duties and responsibilities as assigned
6
Partner Contact Center Representative Resume Examples & Samples
- Answers high volumes of inbound call inquiries while consistently delivering quality customer service and positive partner experience
- Utilizes multiple systems to provide accurate information to troubleshoot and provide issue resolution
- Documents all resources and details of partner interactions with an emphasis on concise and accurate written communication
- Accurately enters partner data changes into the human resources information system
- Communicates appropriate and accurate policy information and provides referrals in response to partner pay and HR inquiries
- Maintains regular and punctual attendance
- Customer service experience in a retail or contact center environment (2 years)
- Analytical and problem solving experience in a fast paced environment (1year)
- Human Resources experience or education preferred (1 year)
- Ability to communicate clearly and concisely, both verbally and in writing
- Strong active listening skills
- Ability to apply constantly changing information
- Ability to analyze information and determine appropriate solutions
- Ability to multi-task with strengths in planning and organizing
- Basic knowledge of Microsoft Office
- Proficiency in data entry and auditing
7
Contact Center Representative Resume Examples & Samples
- 2 years of related work experience in an HR or customer service role
- Strong interpersonal, verbal and written communication
- Strong technology skills
- Ability to quickly learn and work in a cloud-based solution
- Ability to work in HRIS systems
- Demonstrated ability to use Microsoft Office products
- Previous experience working within an HR function
- Workday experience
- Ability to use Salesforce.com cloud solution
8
Senior Partner Contact Center Representative Resume Examples & Samples
- Handles issues escalated by Partner Contact Center representatives and effectively coaches representatives on call handling and issue resolution by utilizing resources efficiently, applying subject matter expertise and by consulting with appropriate contacts
- Communicates appropriate and accurate information and makes referrals in response to partner pay and HR inquiries
- Provides coaching on systems, processes and procedures
- Provides an advanced level of customer service skills and case documentation
- Identifies business trends and notifies department leadership appropriately
- Organizes resources to complete tasks within service level objectives
- Processes partner data transactions according to compliance and accuracy guidelines
- Experience researching, analyzing and problem solving in a fast paced environment (2 years)
- Customer service experience (2 years)
- Experience working in a contact center or service center (1 year)
- Human resources experience preferred (2 years)
- Experience coaching or leading others preferred (1 year)
- Case management experience preferred (2 years)
- Strong customer service skills with demonstrated composure and professionalism
- Analytical skills, with the ability to provide appropriate answers, referrals and direction
- Ability to learn and apply constantly changing information
- Knowledge of SAP or similar software package
- Intermediate skills in Microsoft Office
- Ability to multi-task and utilize multiple software programs simultaneously
- Ability to work independently and meet deadlines in a fast paced, rapidly changing environment
9
Assoc Contact Center Representative Resume Examples & Samples
- Identifies customer needs and expectations
- Responsible for promptly and accurately addressing customer inquiries using various systems and resources (computer systems, published materials and websites)
- Serve as primary contact for inbound customer issues. Escalate more technical product-related issues to the proper Product Support department
- Track and document inbound support requests using established CRM system and ensure proper notation of customer problems or issues. Update customer information and ensure accurate entry of contact information
- Maintain quality service by following established policies and procedures
- Ensure proper security procedures are followed on all customer interactions
- Pleasant, friendly and has good telephone etiquette and written communication skills
- Comfortable answering questions over the phone or via e-mail & chat
- Able to work independently within specific time constraints; problem solve and multi task
- Proficient in MS Word, Excel and e-mail, PC operations, web browsing and easily navigates in a Windows environment
- Prior experience working with the public in a customer service oriented role
- Prior experience working in a call center is preferred
10
Contact Center Representative Resume Examples & Samples
- Researches and analyzes each situation thoroughly to ensure information to the customer is accurate, complete and timely. Resolves more difficult and non-routine problems, taking the necessary action to satisfy customers and internal departments
- Takes ownership of customer concerns and strives to be the primary connection between the customer and our organization. Responds to customer questions, inquiries, requests and problems accurately, concisely and appropriately
- Continually portrays and projects a positive and professional image of TCF. Consistently achieves the established standards of the position as set by management
- Has a thorough knowledge of TCF policy and procedure. Keeps currently informed of changes in policy, procedure and services in order to provide accurate information to customers. Promotes interest in TCF products and services
- Provides an additional level of leadership in call center. Handles escalated calls and coaches and trains less experienced customer service representatives. Researches more difficult or complex customers situations
- Handles more difficult or complex calls such as online banking or critical products and services
- High school graduate or equivalent work experience
- Two or more years’ experience as a Call Center Representative or comparable role with process/procedure or technical documentation maintenance and/or research work experience
- Demonstrated ability to consistently exceed all minimum standards based on internal job experience, prior job achievements or business references
- Demonstrated ability to successfully handle complex calls/work requests
- Demonstrated leadership skills providing support and work direction to others
- Demonstrated PC & Internet skills with ability to multi-task
- Internal Candidates (in addition)
- Successful completion of all required Training Track coursework
- Provides support and work direction to other call center CSR’s
- Not on probation or final warning for any reason
- Consistently utilizes all of the components of The Customer First program and delivers excellent customer service
11
Qdro Contact Center Representative Resume Examples & Samples
- Provides a wide variety of administrative and staff support services to an organizational unit
- May perform one or more of the following duties
- Assists in budget preparation and control activities
- Assists in the preparation and control of records, statistics, and reports regarding operations, personnel changes, etc
- Administers programs, projects, and/or processes specific to the operating unit served
- Serves as administrative liaison with others within and outside the company regarding administrative issues related to purchasing, personnel, facilities and operations
- Read various legal documents, make a determination of acceptance, conduct a quality review, and communicate in writing to all parties involved
- Ability to make accurate decisions based on the legal rules and procedures
- Work with onshore/offshore team members. Essential Skills/Knowledge
- Legal background – either education or work experience
- Benefits, Heath & Wellness knowledge, required
- Proficient computer skills, Microsoft Office, required
12
Shared Services Contact Center Representative Resume Examples & Samples
- Perform duties and responsibilities with direct supervision, in accordance with department policies and procedures
- Provide contact center support, via email and phone, to ATT, other EY personnel, and external parties, for HR transactions
- Identify processing and/or People Shared Services (PSS) issues, and suggest ways to overcome these
- Help with special projects as requested
- Meet production volume and quality standards, as outlined by department management
- Understand the firm's business, structure, and PSS operations
- Prioritize assignments, with help from leaders
- Give leaders recommendations on how to overcome barriers
- With direction, provide research and analysis, and document transactions, following standard PSS procedures
- Understand the expectations of customers, and delivers service that exceeds customer's needs, within department guidelines
- High School diploma, or equivalent training and work experience
- Experience with business writing or customer email processing preferred
- Customer service contact center experience preferred
- Competent at following through on commitments, and taking responsibility for results
- Confident at working effectively with others within PSS, field ATT, and other Ernst & Young personnel and external parties
- Proficient with the use of standard technology including Microsoft Windows, Excel, Word, Lotus Notes, intranet, case management tools/tracker, Call Center tools, and other ATT related applications
- Adept at resolving clients' needs to deliver quality service
13
Partner Contact Center Representative Resume Examples & Samples
- Answers a high volume of inbound calls in a fast paced environment, while delivering quality service and creating a positive partner experience
- Communicates policies and processes, and provides information in response to partner inquiries
- Applies critical thinking skills and active listening skills to effectively diagnose callers’ needs and to determine key details to document in the case management tool
- Utilizes multiple systems to research, troubleshoot and provide issue resolution
- Processes employee data transactions and performs a variety of operational tasks
- Provides visibility to leadership in relation to business trends that have been identified
- Recognizes and recommends operational improvements that enhance the quality and efficiency of the department
- Experience working in a customer service or contact center environment (2 years)
- Experience researching, analyzing and problem solving in a fast paced environment (1 year)
- Case management experience preferred (1 year)
- Human resources experience or education preferred (1 year)
- Ability to multi-task with strengths in detail orientation, planning and organizing
- Analytical skills with the ability to provide appropriate information and referrals
- Ability to learn and apply new information in a fast paced, changing environment
- Ability to utilize multiple software programs simultaneously
- Intermediate skills in Microsoft Office suite
- Knowledge of HRIS and case management software
14
Partner Contact Center Representative Resume Examples & Samples
- Experience working in a customer service or contact center environment 2 years
- Experience researching, analyzing and problem solving in a fast paced environment 1 year
- Case management experience preferred 1 year
- Human resources experience or education preferred 1 year
15
Contact Center Representative Resume Examples & Samples
- Respond to incoming calls involving questions, complaints, problems, etc. in an efficient and professional manner
- Resolve inquiries requiring knowledge of benefits and related HR products and services
- Handle telephone calls promptly and courteously, meeting both volume and quality service standards using a scripted knowledge base in the computer
- Use active listening skills in order to fully comprehend and document questions/issues. Be able to probe for more specific information
- Refer and transfer complex issues/inquiries to Tier II Research Specialists, Team Leader, or other appropriate person
- Demonstrate customer service skills by responding professionally and effectively to questions and issues. Calm and diffuse irate customers by following procedures and using interpersonal skills, obtaining assistance when needed. Demonstrate empathy and understanding
- Enter pertinent information into the computer screens to update system information and to open cases in the case management system for certain events, including terminations, leaves of absence, payroll issues, and other complex inquiries
- Focus the caller on providing specific information to limit the talk time in a professional, courteous manner
- May respond to incoming e-mail messages
- May communicate via the web with customers
- PeopleSoft experience preferred
- High school diploma or equivalent. College degree/some college preferred
- Knowledge of health and welfare benefits, spending accounts, life and accident insurance benefits, disability insurance benefits, and other benefit programs, along with HR policies and applicable regulations
- Ability to absorb product knowledge quickly and process information to apply appropriately to customers' needs
- Ability to interface with corporate Human Resources professionals and executives
- Able to make sound business decisions and exercise discretion and judgment
- Superior customer service ethic, communication skills (written and verbal), interpersonal skills, and telephone etiquette
- Must be flexible and adaptable to changes in procedures, processes, systems, etc
- Excellent reading/comprehension skills to understand and verbalize information in knowledge base
- Must possess patience and the ability to speak authoritatively with diplomacy
- Familiarity with and ability to navigate computer pathways as needed in order to perform data entry and searches while discussing issues with customers
- Good typing skills necessary for entering information into the computer
- Good probing and listening skills
- Basic math skills required to perform calculations (addition, subtraction, multiplication, division)
- Must fully understand and live the JPMorgan Chase values
- Bilingual (Spanish) desirable. (May be required based on business need)
- Call center experience with handling benefits and/or HR-related calls is preferred
16
Contact Center Representative Resume Examples & Samples
- 1 year customer service experience preferred; banking experience is a plus
- General knowledge of internet functionality required
- Typing - 25 wpm
17
Contact Center Representative Resume Examples & Samples
- Provide call center support to APT, other EY personnel, and external parties, for HR transactions
- Resolve simple issues, and escalate calls to leaders as appropriate
- Document inquiries and resolution status
- Identify processing and/or HR Shared Services Center (HRSSC) issues, and suggest ways to overcome these
- Understand the firm's business, structure, and HRSSC operations
- Understand the dependencies that exist with other HR departments
- With direction, provide research and analysis, and document transactions, following standard HRSSC procedures
- A minimum of 1-3 years related work experience
- Experience with HR functions preferred
- Customer service call center experience preferred
- Ability to exhibit sound judgment and experience in applying concepts and guidelines
- English language skills - effective written and verbal communication, with an emphasis on professionalism, confidentiality, tact and diplomacy
- Confident at working effectively with others within the HRSSC, field APT, and other Ernst & Young personnel and external parties
- Proficient with the use of standard technology including Microsoft Windows, Excel, Word, Lotus Notes, intranet, case management tools/tracker, Call Center tools, and other APT related applications
18
Senior Contact Center Representative Resume Examples & Samples
- Handles both inbound & outbound calls, which are widely varied in content and frequently requires deviation from standard screens, scripts, and procedures
- Handles customer service inquiries and problems via the telephone
- Researches problem areas and documents processes used to correct issues
- Also may require additional knowledge including but not limited to, association guidelines, changes and procedures
19
Contact Center Representative Resume Examples & Samples
- Handle a high volume of calls in an inbound, fast-paced contact center
- Provide superior customer service to patients, families, the general public, and co-workers by consistently demonstrating UW Medicine Service Standards
- Schedule new and returning appointments in our electronic systems following scheduling guidelines
- Provide complete registration and scheduling services for outpatient/clinic services as per registration standards and clinic protocol
- Route calls to appropriate clinics, answering service, and/or others as appropriate. Take accurate and complete messages for clinic providers, staff and management
- Serve as a liaison between customers and clinics to ensure timely, appropriate transfer of information and response to inquiries
- Is a knowledgeable resource to patients/customers, striving to build patient/customer loyalty and confidence
- Resolve patient requests in one call/contact or successfully manages prolonged or complex issues, with high attention to managing the customer experience and emotion
- Gather information for accurate documentation of calls and enter into proper database. Verify and update necessary information at the point of scheduling
- Coordinate incoming referrals to ensure all referrals are entered into the referral module in the Epic System, including prior authorization numbers when needed
- Coordinate referral management with clinic staff and providers to ensure optimal access to specialty care
- Coordinate with Financial Service Counselors to ensure applications for coverage are initiated prior to appointment
- Complete and enter the Medicare as Secondary Payer online form accurately for all Medicare accounts, and initiate the Advanced Beneficiary Notice as appropriate
- Coordinate with Interpreter Services as needed
- Identify, research, and resolve patient questions and inquiries regarding the patient portal. Act as first-level technical response to questions such as password re-set, log-in issues, appointment confirmation, information in medical record looks incorrect, etc
- Demonstrate in-depth knowledge of UW Medicine’s mission, vision, and service offerings
- Adhere to contact center processes and workflow with an attention to continuous quality improvement
- Recognize when customers are frustrated or may require education or instruction beyond the issue presented. De-escalate conflict situations with minimal supervisory assistance but recognize when a situation is beyond individual training/expertise and requires assistance
- Meet or exceed contact center performance standards and measure with a focus on quality, accuracy, and timeliness. Reach and maintain incremental productivity levels within predetermined timeframes (i.e. six, nine, and 12 months)
- Achieve and maintain a minimum call-per-hour productivity standard
- Comply with the UW Medicine risk management, compliance, and information security program requirements, including accurate and timely reporting of all adverse incidents as described in the related policies
- Observe principles of data security and patient confidentiality. Maintain ethical standards in the performance of duties and in interactions with patients, co-workers and healthcare professionals
- Demonstrate professional demeanor in appearance and behavior in all work-related interactions
- Participate and complete the required training program including annual Safety training and all required HIPAA and Compliance training
- Participate in ongoing technical, customer service, and other training to continually improve skills and stay current with changes in operations
- Ability to keyboard a minimum of 45 wpm with 90% accuracy
- Demonstrated computer experience, preferably in a Windows-based environment
- Excellent telephone and written communication skills as well as listening skills and ability to demonstrate tact and patience with callers
- Ability to analyze and solve more complex problems that may require research and creative solutions and make sound decisions with limited supervision
- Ability to multi-task and work with minimal supervision in a fast-paced environment
- High level of skill in entering data into computer while talking with callers
- Ability to maintain the highest standards of confidentiality and display professional ethical conduct
- Demonstrate a process-improvement mindset and self-driven approach with a can-do attitude toward both internal and external customers
- Must be very proficient in computer navigation, multi-tasking and working with several software programs at the same time
- Multilingual ability strongly preferred
- Insurance verification experience and knowledge of medical terminology preferred
- A minimum of 3 years of experience in a position of customer service, telephone sales, or problem resolution, preferably in a medical environment
20
Contact Center Representative Resume Examples & Samples
- Route calls to appropriate clinics, answering service, and/or others as appropriate. Takes accurate and complete messages for clinic providers, staff and management
- Gather information for accurate documentation of calls and enters into proper database. Verify and update necessary information at the point of scheduling
- Coordinate with Interpreter Services as indicated
21
Contact Center Representative Resume Examples & Samples
- 3+ years of hands-on Call Center or Help Desk management
- Solid troubleshooting and problem solving skills
- Great interpersonal sills
- Working knowledge of IVR, Multi-Channel ACD, call routing, workforce management, and CTI
22
Contact Center Representative Resume Examples & Samples
- Take inbound calls; evaluate customer complaints to determine the appropriate actions then resolve and follow-up with customer
- Maintain assessment fee accounts and loan contracts to provide accurate billing by responding to customer mail
- Assist in the billing and collections of property taxes, special assessments, maintenance fee changes and other billings throughout the year
- High school diploma or G.E.D. equivalent
- Two years customer service experience
- Good math aptitude and ability to type 30 wpm
- Must be willing to work any day of the week
- Some college education
- Two years call center and financial experience
23
Contact Center Representative Resume Examples & Samples
- Accurately respond to callers by resolving and answering questions from shareholders, broker/dealers, third-party entities, institutions, and client fund groups
- Accurately evaluate, verify, and process routine service requests for purchases, redemptions, transfers, new account set ups, maintenance items that are requested by the customers
- Expedite action items from automated critical and non-critical reports
- Make outbound calls to provide customers with updates or to gain additional information
- Adhere to specific quality call standards as it relates to the overall customer experience
- Perform special project assignments (e.g., data entry, outbound calls, research, special authorizations, etc.)
- Previous banking, financial services, retail, and/or customer service experience or exposure
- Excellent written and/or verbal communication skills along with a stable work history
- Ability to type 30+WPM
24
Biingual Contact Center Representative Resume Examples & Samples
- May answer inquiries, resolve problems, and promote products/services
- May receive and respond to customer service inquires via mail, fax, or email
- May monitor systems to detect possible fraudulent behavior related to credit card usage and contact card holders to investigate possible fraud
25
Contact Center Representative Resume Examples & Samples
- Coordinate with inpatient Unit Discharge Facilitator (UDF) for outpatient follow-up appointments
- Communicate appointment details with outside skilled nursing facilities and/or adult nursing homes
- Independently provide superior telephonic customer service to patients, families, the general public, and co-workers by consistently demonstrating and going beyond UW Medicine Service Standards
- Serve as an advocate between patients and clinics to ensure timely, appropriate transfer of information and responses to inquiries
- Utilize resourcefulness and work across the system to collaborate with cross-functional teams
- Resolve patient requests in one call or successfully manage prolonged or complex issues, with high attention to managing the customer experience and emotion
- Obtain basic financial data from patients and provide basic financial screening and income verification while synchronizing with Financial Service Counselors to ensure applications for coverage are initiated prior to appointment
- Provide complete registration and scheduling services for outpatient/clinic services as per registration and scheduling standards
- Manage incoming referrals to ensure all referrals are entered into the referral module in the Epic System, including prior authorization numbers when needed
- Gather information for accurate documentation of calls and enter into proper database
- Verify and update necessary information at the point of scheduling
- Maintain or exceed department service level and quality goals
- Schedule new and return appointments in the Epic System following scheduling practices
- Create itineraries for patients to ensure the experience is organized and efficient
- Ensure all interactions with patients, healthcare partners, and co-workers are driven by the commitment to putting patients first and providing access/removing barriers to access for patients to the UW Medicine Health System
- Remain open and apply feedback to improve processes and standards across the organization
- Observe principles of data security and patient confidentiality. Maintain ethical standards in the performance of duties and in interactions with patients, coworkers, and healthcare professionals
26
Contact Center Representative Resume Examples & Samples
- Handle incoming calls from members or credit union staff on Direct Response
- Provide answers to customer inquiries
- Initiate service transactions requested
- Thoroughly document calls and corresponding details
- Cross-sell Individual Life & Health or Auto/Home products
27
Customer Contact Center Representative Resume Examples & Samples
- Answers incoming calls and processes orders
- Resolves customer complaints, troubleshoots issues to determine best path for resolution
- Correctly documents customer interactions and tracks call types
- Maintains support service levels and upholds Luxottica’s Customer Service standards
- Owns follow-up with customers to resolve inquiries regarding order status, shipping status and stock availability
- Takes inbound phone calls for up-to 90% of assigned shift
- 1+ year(s) of experience working in customer service, hospitality or call center environment
- Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
- Demonstrated listening and comprehension skills
- A clear team player with strong interpersonal skills
- Ability to maintain composure when dealing with difficult customer situations
- Excellent time management skills – must be able to prioritize tasks efficiently
- Strong PC skills including MS Office; Word and Excel
- Ability to navigate information systems and internet is a must
- Must have flexibility in work hours to support business needs between the hours of 8 AM – 9PM EST Monday – Saturday
- Higher education degree
- Experience using SAP
- Experience in the optical industry, full knowledge of Luxottica’s optical products and a strong command of the industry language
- Bilingual Spanish or French
28
Contact Center Representative Resume Examples & Samples
- Take inbound calls and evaluate customer complaints to determine the appropriate actions then resolve and follow-up with customer
- High school diploma or equivalent (G.E.D.)
- 2 years customer service experience
- Basic MS Word and Excel skills
- Math aptitude (test administered)
- Typing skills (test administered)
- 2 years call center experience
- 2 years financial experience
- Ability to speak, read, and write fluently in Spanish, Portuguese, or Japanese
29
Contact Center Representative Resume Examples & Samples
- Achieve and maintain high performance and quality standards
- Adhere to HDS regulatory compliance, policies and company values
- Project a positive and professional image
- Provide exceptional customer care in a consistent manner regardless of the access channel used
- Meet and exceed customer expectations for service level and response times
- Two to four year degree or equivalent work related experience in a support center/Help Desk environment
- Technical background
- Excellent customer service, communication, analytic and decision making skills
- Aptitude to learn and support new products and systems
- Bilingual German and French preferred
30
Contact Center Representative Resume Examples & Samples
- High School Degree or equivalent
- Minimum 6 months of customer service experience, preferably in a call center environment
- Able to navigate multiple computer systems and show proficiency with Microsoft Office programs
- Must be able to handle large call volume of travel inquiries
- Team-centric and positively motivated to delight our guests
- Possess drive/initiative to complete tasks on a timely basis
- Able to exercise good judgment in making decisions
- Able to prioritize multiple tasks, have a sense of urgency to complete tasks while being detail-oriented and professional
- Exceptional listener with exceptional communication skills
- Enjoy talking to different people on a daily basis
31
Customer Contact Center Representative Resume Examples & Samples
- Demonstrate awareness, motivation, and technical skills to assist in the development and growth of the customer service teams and help to identify process improvements
- Must have a minimum 1 year experience in a high-volume inbound Call Center environment with strong customer service skills. Health insurance experience a plus
- Must be able to meet attendance, performance and adherence requirements in a high-volume inbound Call Center
- Must be able to adhere to flexible work schedule
32
Contact Center Representative Resume Examples & Samples
- Understand and explain all MEFCU products and services, identify members’ needs, and cross sell appropriate products. Provide members with quality service and accurately process routine transactions in a timely manner
- Support MEFCU’s mission and goals through participation in the sales and service program
- Identify member’s needs and make appropriate referrals
- Support sales initiatives actively selling and promoting products and services
- Support MEFCU’s service goals
- Answering the telephone according to standards
- Providing members with efficient and professional service
- Directing calls to the appropriate department when necessary
- Accurately process all routine transactions such as
- Transfers within accounts, loan payments, check withdrawals and cash advances
- Process stop payments, address changes, check orders, payroll allocations (COD), account file maintenance, and domestic and foreign wire transfers
- Complete telephone messages and departmental forms
- Issue ATM replacements cards and PIN's
- Balance daily transactions and complete production report daily
- Attend meetings and training sessions as required
- Cross-train and function in other operational areas as needed
- Supports and or backs up other Member Contact Center staff with functions as needed
- The above statements reflect the general nature and level of work performed, and is not intended to be an exhaustive list of all requests, duties and responsibilities
- 1 year experience in a customer service/sales environment
33
BB Contact Center Representative Resume Examples & Samples
- Recommend changes in products and services
- Interact with business customers via phone to provide information regarding business support program and to connect businesses with local Business to Business representatives
- Conduct discovery, and maintenance appointments over the phone
- Probe businesses for referrals and or leads to broadening the scope of influence
- Review rate analysis and Produce leads that are revenue generating for Business to Business Representatives
- Contribute to the team’s effort and success
34
Contact Center Representative Resume Examples & Samples
- Handles both inbound & outbound calls, which are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Customer service is the primary function, but may include minimal selling or promotion of products or services
- Uses computerized system for tracking, information gathering, and/or troubleshooting
- Uses established procedures, but have the ability to deviate when needed, and requires only general supervision
35
Contact Center Representative Resume Examples & Samples
- Receives and responds to member telephone and email inquiries and questions
- Articulates appropriate answers/problem resolution and maintains notes utilizing Branch Suite and other techniques
- For future reference
- Maintains an “Available” phone status according to Contact Center policy
- Presents and explains Credit Union services and products, including facilitating the opening and closing of deposit
- Accounts, and assists in meeting member financial needs
- Answers questions and resolves problems by active listening, collecting data, and securing answers drawing on
- Personal knowledge and other internal resources such as WEBSTER
- Processes member requests including check orders, stop payments and account and payment transfers
- Explains available services such as payroll deduction, CALL24, Online Banking, and other self-serve solutions and
- Promotes and demonstrates their use
- Assists in the identification of member reconciliation issues and the resolution of account problems
- Helps ensure share certificate and IRA account retention and renewal
- Connects callers to appropriate co workers as necessary, using “warm transfer” and accurately relays messages by
- Email or phone
- Participates in outbound calling for new member onboarding and CD retention as needed
- Reviews loan applications in process, facilitates status updates and timely closing
- Complies with all State and Federal regulations, as well as Credit Union policies and procedures
- Resolves member requests and questions promptly and courteously
- Keeps members informed of Credit Union services and policies
- Maintains and projects the Credit Union's quality image and reputation
- Assists co workers as needed including the support of branch Member Service Representatives and Managers and other branch staff and other Credit Union departments
- Keeps Contact Center Manager informed of training opportunities which would lead to improved service quality
- Completes appropriate forms and reports as required by policy or department initiatives
- Records data accurately and promptly
- Demonstrates ownership of individual performance plan
- Demonstrates dependability in punctuality and attendance and adheres to all department standards related to arrival, break,
- And unavailable time
- Attends staff meetings and training as scheduled and offers process improvement suggestions
- Demonstrates effective account retention efforts including membership, share certificates, and other products and
- Services
- A minimum of one year of Call Center or customer service experience, preferably in a bank or credit union environment
- Must upload a Resume & Cover Letter as ONE document at the time of application
- Required to work late Thursday evening until 6PM and early Saturday morning hours on a rotational schedule, or as business needs warrant
- Must possess strong attention to detail, have excellent organizational skills, and the ability to work in a fast paced environment
- Have the excellent verbal and written communication skills required to fulfill member requests and ensure member satisfaction
- Ability to work collaboratively with co-workers across the organization and work as a team player
- Demonstrated ability to navigate Microsoft Office products and software applications utilized in a financial services environment as well as related business equipment
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Contact Center Representative Resume Examples & Samples
- Route calls to appropriate clinics, answering services, and/or others as appropriate. Takes accurate and complete messages for clinic providers, staff, and management
- Resolve patient requests in one call/contact or successfully manage prolonged or complex issues, with high attention to managing the customer experience and emotion
- Identify, research, and resolve patient questions and inquiries regarding the patient portal. Act as first-level technical response to questions such as password reset, log-in issues, appointment confirmation, information in medical record looks incorrect, etc
- Meet or exceed contact center performance standards and measure with a focus on quality, accuracy, and timeliness. Reach and maintain incremental productivity levels within predetermined timeframes (i.e., six, nine, and 12 months)
37
Contact Center Representative Resume Examples & Samples
- Answer provider inquiries into claims status, payment options, the status of any outstanding receivable or offset, and recovery related requests
- Manage all provider contact in a highly professional and sensitive manner
- Responsible for inbound and outbound calls, addressing all provider queries
- Uses in-house systems to research adjustments, medical record submissions, website inquiries, and provider concerns as directed by the Team Manager
- Communicate with providers to provide claims status, appropriate appeal information, and recoupment information
- Maintain detailed customer notes, in an electronic tracking system, documenting every contact with a provider and reporting potential issues to the Team Manager
- Strong verbal and written and communication skills
- Basic knowledge of medical billing and coding
- Basic knowledge of Medical Auditing and Appeals; knowledge of Medicare and Medicaid guidelines preferred
- Working knowledge of Windows XP or Windows 7
- Competent in use of MS Office Products ( Excel / Word / Power Point, Outlook and Explorer )
- HS degree or higher
- Health - Medicaid
- Health - Medicare
- Health Insurance
- Individual Contributor
- Performs Well Under Pressure
38
Contact Center Representative Resume Examples & Samples
- Contact Center Customer Service - Through all contact methods: phone calls, email and interactive chat, handles general inquiries and complaints from customers. Applies knowledge and skills to interpret and explain account information, initiates appropriate orders from customers requesting service and performs corrective actions. Takes initiative, utilizes judgment and makes decisions to satisfy customers independently to ensure first call resolution. Supports the company’s overall objective to provide exceptional service, ensuring that no PSC complaints are generated by lack of follow-up, mistakes or lack of use of customer service skills
- Performance and Quality – Answers a sufficient number of calls daily, based on call volume. Utilizes “Stellar Service” skills to provide excellent customer service. Actively participates in KSA sessions and incorporates the skills in interactions with customers. Maintains 95% quality score and 95% schedule adherence. Places telephone in the appropriate state when accepting or not accepting customer contacts and when away from workstation. Maintains an average handle time of 4 minutes or less per day. Follows all customer service guidelines and process transactions accurately
- Collections - Through all contact methods, handles customer inquiries and complaints concerning collections and dunning procedures. Supports company efforts to reduce uncollectible accounts by adhering to established credit and collections policies. Utilizes good judgment in setting up arrangements. Follows established guidelines for researching and collecting debt relating to service applications and disputes
- Emergency Inquiries - Through all contact methods, adhere to established policies and procedures in handling customer emergencies, inquiries, and requests. Provide detail and accuracy in processing inquiries and requests related to emergency and repair orders
- Back Office Billing—Investigates and resolves complicated meter reading and billing issues. Identifies issues, makes appropriate adjustments and corrections to customer accounts; the initiation and posting of credit balance funds; proper billing, correspondence remittance, and deferred agreement set-up (for unbilled gas due to meters not registering), and completion of service orders received through RMS (resource management system). Review peer worksheet for accurateness and completeness for unbilled gas due to meters not registering. Ensures assigned exception items are processed in an accurate and timely manner. Ensures accounts are properly corrected to ensure the correct processing of orders and billing. Reports errors related to service technicians and customer service representatives. Reports repetitive errors and unusual situations to lead and/or supervisors in a timely manner. Ensures corresponding reports are properly maintained
- Technical Master Data – Reviews and completes data completion reports and items assigned. Makes necessary corrections to customer accounts as requested and/or reported by Organic Growth, Customer Experience and Field Ops. Ensures premise and contract account information is reviewed on all device orders to ensure for accurate account status and billing
- Related Duties - Handles special projects as assigned by lead representative or supervisor
- The above is representative of the level and kind of duties and responsibilities which are assigned to this position. As workload or availability of personnel requires, the incumbent performs, either temporarily or permanently, other duties which are similar or related
- All other duties as assigned
- Basic Knowledge - Requires an understanding of bookkeeping principles, customer service techniques, and proper telephone skills as would be acquired through general office experience
- Machine Skill - Must be proficient in the operation of computer. Continually uses telephone in the performance of duties
- Training and Experience – Grade level varies based on training and experience. Requires excellent customer service skills and the ability to handle non-routine, difficult customer contact and account situations
- Judgment and Decision - Under general supervision, performs duties by using good judgment and decision-making skills in accordance with established practices and procedures. Make necessary corrections to customers' accounts including adjustment debits and credits. Uses good judgment and is accurate when handling customer emergencies
- Accuracy - Requires attention to detail when entering information on the PC. Requires accuracy in interpreting and explaining information to customers
- Custodial Responsibility - Has access to all customers' records, i.e., credit code
- Contacts - Has almost continual contact with customers and other company personnel in giving and receiving information, explaining company services, attempting to resolve customer complaints, etc
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Customer Contact Center Representative Resume Examples & Samples
- Deliver cost-effective, quality service to Voya participants in order to retain customers and increase profitability
- Accurately handle and support customer requests for service, and product/procedural information for various types of group and individual insurance products
- Resolve complex customer issues
- Research and troubleshoot discrepancies relating to transaction processing, compliance and regulatory issues
- At least 1-2 years of customer service in a call center or retail environment
- BA/BS preferred but not required
- Provide professional, reliable and prompt services to customers, develop relationships with external and internal partners, as they effectively troubleshoot, prioritize, and multi-task
- Experience in the financial services industry is highly desirable but not required
- Individual must be customer focused, self-motivated and enjoy working in a busy call center environment
- Strong communication and organizational skills are necessary
- The successful candidate will need to maintain a business-driven mindset by placing the customer first and demonstrating a sense of urgency at all times
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution
40
Contact Center Representative Resume Examples & Samples
- Handle all Banking call types, such as account balance inquiries, debit card support and Online Banking upon completion of additional call type training
- Use problem solving skills, paired with knowledge of Flagstar procedures, to identify and communicate appropriate, accurate solutions to customers
- Perform and explain interest and product-related calculations
- Escalate issues to management and/or second levels appropriately
- Document case details in a thorough, accurate manner
- Capture complaint and Voice of the Customer feedback
- Document customer account maintenance requests for management and second level department review
- Meet and exceed customer satisfaction expectations
- Provide customers with information and education about basic products and services to generate additional revenue and/or increase Flagstar’s value proposition to customer
- Create sales referrals that include detailed prospect and product information
- Answer questions and overcome customer objections in order to close sales opportunities
- Operations/Training
- Maintain familiarity with systems and applications in order to research inquiries
- Ensure familiarity with the most up-to-date policies and procedures to communicate accurate information to customers
- Complete new hire as well as required soft skills and additional call type training classes
- Complete all required eLearning classes
- Actively participate in monthly performance meetings; meet or exceed all performance metrics
- Recognize and communicate the need for potential additions and/or modifications to current policies and procedures
- Perform additional responsibilities as assigned by management
- Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar’s internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies
41
Contact Center Representative Resume Examples & Samples
- Positive attitude and willing to learn with a 'can do' spirit
- Enthusiastic, positive demeanor and professional customer service skills
- Ability to multi-task with a special attention to detail
- Quick and accurate typing skills
- Strong commitment to reaching your goals consistently
- Excellent phone and communication skills
- Dedicated and willing to work towards advancement
- Equally comfortable working as part of a team and independently
42
Contact Center Representative Resume Examples & Samples
- Two or four year degree or equivalent work related experience in a support center, NOC, or help desk desired
- Must be flexible enough to work 50% annually on rotational shifts - weeknights, weekends and weekend nights
- Familiarity in the following technical disciplines are desired
- Strong leadership, communication and interpersonal skills
- Ability to collaborate and communicate effectively with internal and external customers, peers and leadership in a high volume / high pressure environment
- Organized and adaptable clear thinker with a tolerance for ambiguity
- Willingness to accept responsibility and take ownership
- Able to establish and demonstrate technical credibility with customers and partners
- Confident and self-reliant, but able to work as a team member, demonstrating clear commitment to team objectives
43
Contact Center Representative Resume Examples & Samples
- Listen to the guest's needs and ask questions to determine the appropriate products and services to offer; use your product expertise to suggest coordinating items
- Build strong relationships with customers while helping connect them to the brand
- Deliver superior service while placing orders in a persuasive and knowledgeable fashion; identify and resolve customer service issues using problem-solving skills
- Communicate with stores to enhance the in-store customer experience by assisting with orders, checking store to store inventory and price adjustments
- Prior customer service/retail experience required
- Flexibility to work 1 weekend shift per week
- Familiarity with web chat or social media a plus
- Strong computer skills a must, including Microsoft Outlook email system
- Ability to defuse and resolve issues in a positive and professional manner
- Effective time-management and multi-tasking skills; outstanding attention to detail
44
Contact Center Representative Resume Examples & Samples
- Handle general customer inquiries upon completion of new hire training
- Handle up to six additional call types such as, Escrow, Tax, Payoff, PMI, Heloc, Consumer, upon completion of additional call type training
- Document and perform customer account maintenance
45
Customer Contact Center Representative Resume Examples & Samples
- Uses a variety of systems and tools to promptly respond to inquiries received via inbound phone lines
- Provides information to callers about various features of specific products / policies. Explains complex product features and annuity plan concepts to plan customers, agents, and beneficiaries
- Completes and verifies transactions requested by callers and either processes requests or forwards to appropriate parties for handling
- Captures caller information on customer management system. May be required to follow up with customer to ensure service issue has been resolved
- Contributes to process improvement by capturing voice of the customer feedback, participating in RCPS, suggesting counter measures and processing changes
- Complies with all division policies and regulatory requirements. Execution of duties will necessitate a firm understanding of a variety of company policies, industry initiatives, and legal guidelines
- Meets FINRA requirements to retain Series 6 registration, including but not limited to: annual training, understanding and complying with required reporting, and staying current on FINRA and broker dealer policies and procedures
46
Contact Center Representative Resume Examples & Samples
- Promptly answers all inbound and internal calls in professional manner; identifying the hospital and using appropriate salutations
- Page members of the hospital staff via radio, paging system(s) and/or public address systems
- Notify required on-call personnel of emergency situations
- Prepare and communicate shift turn-over documentation; identifying any pending issues, on-going issues or closed issues
- Covers Emergency Operator Station, monitoring alarms and alerts to provide notification and dispatch services to security and emergency on call teams as required by the given situation
- Provides base communication support for emergency Coordinator and/or Hospital Supervisor to assist situation command and control
- Provide overflow operator services to assist Service Improvement department, Infolink and other ancillary hospital departments with call based service assistance
- Work variable shifts to provide continuous departmental coverage
- Maintains confidentiality of all materials handled within the Network/Entity as well as the proper release of information
- Comply with Network and Departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements
- Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external)
- Demonstrates Performance Improvement in the following areas as appropriate: Clinical care/Outcomes, customer/Service Improvement, Operational System/Process, and Safety
- Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices
- Complies with Network and departmental policies regarding attendance and dress code
- Performs additional duties dependent on department requirements
- Relaying and routing verbal and written messages to the physician’s participating in the answering service and placing telephone calls or arranging conference calls as directed by physicians
- Routing emergency calls appropriately, paging physicians to inform about the physician answering service telephone calls, using paging and interoffice communication equipment
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Contact Center Representative Resume Examples & Samples
- Completely and accurately answer phone calls, emails and letters from vet clinics, pet owners and shelters in accordance with performance standards
- Accurately handle complaints and refund requests according to department policies and procedures
- Ensure continuous follow-ups until issues are resolved
- Appropriately classify and track pertinent subject matters, ensuring timely follow up
- Assist customers with website navigation, online registration, and product information
- Maintain a high level of confidentiality and ensure compliance with company policies and external regulations
- Participate in ongoing product training to learn and maintain strong knowledge of product information
- Work on special projects as assigned by the Customer Service Manager or other managers from the Mars Veterinary business. Take part in any outbound call campaigns when necessary
- Duties as assigned
- Well-developed customer service skills (personal, courteous, and professional)
48
Contact Center Representative Resume Examples & Samples
- Respond to customer inquiries via telephone, email, web chat, or digital channels on banking products, services, and rates while providing friendly, accurate, and speedy service
- Resolve customer issues timely and thoroughly, seeking to exceed customer expectation on every interaction. Minimize customer transfers and hold times
- Respond to online banking, mobile banking, and bill payment inquiries; troubleshoot connectivity issues for online banking and bill payment; resolve User ID and password access issues; resolve bill payment issues within service level agreement standards
- Prepare and process requests for withdrawals, transfers, duplicate statements, stop payments, service charge refunds, change of address, deposit research, debit card orders, cancel and reactivation of debit cards, and other transaction requests
- Act in a mentor capacity for newly hired representatives
- Maintain required performance standards in quality, occupancy, attendance, and adherence
- Ensure the security of customer information and assist with minimizing bank losses by performing customer verification on each interaction
- Accurately track the call reason for training, forecasting, and trending purposes
- Manage and utilize time efficiently to ensure service quality, customer satisfaction, and the achievement of key performance indicator goals for the Contact Center
- Look for opportunities to introduce products and services that match customers’ needs
- Answer internal and external customer telephone inquiries by using proper telephone guideline, account verification techniques, utilizing multiple banking systems to access customer account information and following through to a satisfactory resolution on inquiries, requests, or complaints promptly
- Maintain knowledge on banking products and complies with regulations that include but are not limited to overdraft protection, Regulation E, Regulation D, Bank Secrecy Act (BSA), Regulation CC, Privacy Gramm-Leach-Bliley Act (GLBA), and Non-Public Personal Information (NPPI), Right to Financial Privacy Act (RFPA), identity theft, red flags, Unfair Deceptive or Abusive Acts or Practices (UDAAP), financial elder abuse and OFAC
- Assist clients with the completion of debit card disputes, ACH disputes, or check fraud affidavits
- Assist in the completion of new account or loan applications
- High school diploma (or equivalent) required
- 6 months customer service experience
- Exceptional verbal and written communication skills, customer service skills, and the ability to analyze, organize, and present information
- Strong interpersonal skills to fully identify the need and resolve while minimizing client effort
- Basic computer navigation and keyboarding skills, including the ability to multi-task and navigate between multiple systems
- Unquestionable integrity and demonstrated ability to maintain confidentiality in handling sensitive and private information in all aspects of the job
- Excellent organizational skills, attention to detail and ability to prioritize and follow-up in a timely manner
- Ability and willingness to work a flexible schedule/overtime, as needed
- Ability to adapt to change and work in a fast-paced environment
- Ability to work shift any time between 7 AM Pacific and 8 PM Pacific Monday through Friday and 9 AM Pacific to 6 PM Pacific on Saturday
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Licensed Contact Center Representative Resume Examples & Samples
- Strong verbal and written (multiple methods) communication skills
- Working knowledge of all products and services
- Call flow and processing knowledge
- Organizational, time management and planning abilities
- Ability to multi-task while maintaining a high attention to detail
50
Contact Center Representative Resume Examples & Samples
- 2 years of customer service experience (including heavy contact with the public) required; 3+ years strongly preferred
- Bachelor’s Degree is a plus, but not required
- Entertainment industry experience preferred, but not required
- Familiarity with Oracle systems is a plus
51
Contact Center Representative Resume Examples & Samples
- Ability to communicate clearly and professionally, both verbally and in writing
- Has a pleasant, patient and friendly attitude
- Strong detail orientation and communication/listening skills
- Willingness to work a flexible schedule and overtime when needed
- Medium to high proficiency with Microsoft Outlook, Excel and Internet Explorer
52
Senior Member Contact Center Representative Resume Examples & Samples
- The Member Contact Center Representative’s success is measured by the individual’s ability to achieve key phone performance metrics including schedule adherence, call monitors, member survey results, and support of the contact center achieving service level, abandon rate, and superior service
- Help members with digital services that may require troubleshooting and research (online banking, mobile banking, and bill payment)
- Have a HS Diploma/GED
- Have minimum one year experience in a customer service call center
- Be proficient on PC, MS Office Products, and Email systems
- Strong technical skills with troubleshooting and a firm understanding on digital services in the financial industry
- Be committed to the concepts of “team effort” and “quality member service”
53
Contact Center Representative Resume Examples & Samples
- 2 years of relevant experience in customer service, call center, or medical office preferred
- Ability to adhere to HIPAA and OSHA policies at all times
- Ability to provide excellent and efficient customer service
- Multi-lingual highly desirable
- Ability to adapt quickly in a fast-paced environment
- Proficient in relevant computer applications
- Knowledge of medical terminology and insurance requirements preferred
54
Contact Center Representative Resume Examples & Samples
- Contact and connect prospective students to one of nineteen Bryant & Stratton admissions offices via warm transfer
- Deliver prepared scripting to potential students and persuade prospective students to move forward in the enrollment process
- Identify and overcome objections faced, while keeping the customer’s best interest a priority
- Handle inbound inquiries, providing customers with accurate information and direction to ensure a world-class student experience
- Document all call information within Oracle CRM according to standard operating procedures
- Complete any other tasks, projects, or assignments not described herein
- Previous call center & sales experience
- Associates or Bachelor’s Degree in a relevant field
55
Contact Center Representative Resume Examples & Samples
- Focus on the customer
- Adept in use of Contact Center solution as well as product line systems
- Ability to comprehend, capture and interpret information effectively
56
Contact Center Representative Resume Examples & Samples
- Responds to telephone and/or Internet inquiries from customers seeking information and/or resources., following a set standard
- Collects relevant caller data to assist with measurement, tracking and reporting activities
- Minimum Qualification: One year of experience working in a customer service role
- Preferred Qualification: Experience working within a call center environment
- Preferred Qualification: Experience working in a heatlhcare environment
