Concession Manager Resume Samples

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S Upton

Shannon

Upton

2479 Scotty Cove

Boston

+1 (555) 410 0428

2479 Scotty Cove

Boston

Phone

p +1 (555) 410 0428

Experience Experience

Detroit, MI

Concession Manager

Detroit, MI

Muller LLC

Detroit, MI

Concession Manager

Establish and maintain relationships with Boden key stakeholders and host store management team
To build strong working relationships with the Concession Store Management Team
Assist in the development of short and long term financial and operational plans
Establish quality and performance standards
Work closely with the Buying teams to provide effective feedback, ensuring that popular selling lines are replenished on time
Responsible for hiring and scheduling of staff; providing leadership, development and motivation of staff
Manages Supervisor on all proficiencies including clientele program, driving sales, store operations and team development

Dallas, TX

Menswear Concession Manager

Dallas, TX

Von-Hyatt

Dallas, TX

Menswear Concession Manager

Work closely with the Buying team to provide effective feedback, ensuring that popular selling lines are replenished on time
Recruit high calibre staff and manage their induction and performance effectively
Management controls: ensure adherence of legal regulations and protection of the Burberry brand
Implement and maintain effective administration and stock management systems
Provide effective democratic leadership and control for the staff
Appraise staff performance during the probationary period and annually
Maintain the correct basic stock levels within the store

present

San Francisco, CA

Concession Manager, Selfridges

San Francisco, CA

Ruecker, Powlowski and Steuber

present

San Francisco, CA

Concession Manager, Selfridges

present

Regularly analyse sales performance that maximises strengths and reviews poor performance to establish an action plan for improvement
Ensure integrity of payroll and inventory management
Manage all legalities and Health and safety of the business within the host store
Network effectively with internal and external stakeholders
Overseeing financial managing in store i.e. that cashing up is executed correctly and verifying EOD reports
Constantly working to enhance the reputation of Linda Farrow within the host store
CRM operations – updating, maintaining and developing a customer base

Education Education

Bachelor’s Degree

University of Memphis

Bachelor’s Degree

Skills Skills

English, Professional working proficiency
Excellent communication and interpersonal skills, ability to communicate to a wide range of clients
Spanish, Full professional proficiency
Ability to build and maintain a client book
Ability to follow direction
Ability to work autonomously or as part of a team
Ability to work well under pressure in a fast paced environment
Ability to upsell and link sell
Ability to prioritise
Ownership of the concession and accountability for all key Boden and host store operational functions

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Selfridges Concession Manager Resume Examples & Samples

Motivating Employees
Administering employee evaluations and write ups
Interviewing new candidates

Concession Manager Resume Examples & Samples

At least three years of retail management experience in a qualifying contemporary or luxury environment with equivalent annual sales volume
Passion for retail and fashion
Ability to supervise, manage and develop a strong sales team
Dynamic with excellent interpersonal skills
Knowledge of sales techniques and enhancement of products
Excellent communication, leadership and organizational skills with a proactive approach and a strong sense of analysis and decision making
Demonstrated computer proficiency, Microsoft Excel a plus

Concession Manager Resume Examples & Samples

Fluent in Danish & English
A great understanding of Luxury Customer Service
Proactive individual who can ”think outside the box”
Leadership and Motivational Skills
A proven Track record of achieving strong sales
Strong Networking and Interpersonal skills
Be commercially aware and possess in depth experience of working towards KPIs
Able to plan, prioritise and cope under pressure

Concession Manager Resume Examples & Samples

Inspire your team to provide a luxury customer experience whilst meeting the needs of the store
Ensure that the merchandise is displayed effectively using promotional material to reflect current demand
Work with the Store Manager to identify the training and development needs of your team
Work closely with the Buying teams to provide effective feedback, ensuring that popular selling lines are replenished on time
Be responsible for and provide management cover for all concession areas when required

Concession Manager, House of Fraser Oxford St Resume Examples & Samples

Currently working in a management position for a premium or luxury retailer
Interpersonal Skills
Demonstrates initiative

Concession Manager Resume Examples & Samples

Direct, plan and coordinate all aspects of front- and back-of house operations
Responsible for the operation of portable and permanent concession stands
Developing and maintaining service techniques and food quality, profit and loss controls, inventory levels, and labor and product cost monitoring
Establish quality and performance standards
Assist in the development of short and long term financial and operational plans
Responsible for hiring and scheduling of staff; providing leadership, development and motivation of staff
Ensure that client objectives and a high standard of guest service are met
Bachelor's degree, or equivalent experience is required
A minimum of 5 years industry & management experience is required
Previous P&L accountability and/or contract-managed service experience, preferred and previous management experience in within a convention center or sports venue and in running specialty events with high profile clientele, strongly preferred
Candidates must have a strong background in concessions and food and beverage sales
Strong organizational and time management skills, the ability to manage in a diverse environment with focus on client and customer service, the ability to manage multiple tasks simultaneously while providing a high level of customer service are necessary for success in this role
Proficiency in all Microsoft Office applications, required

Concession Manager Resume Examples & Samples

To proactively support the Wholesale Key Account Managers in the delivery of the wholesale strategic plan which delivers SuperGroup’s business objectives
To deliver Company standards, strategies and initiatives to achieve sustainable growth
To achieve the Concession’s sales targets by maximising profits, minimising costs and managing budgets
To deliver excellent customer service standards by example ensuring highly visible and effective customer service management at all times to drive continuous improvement
To build strong working relationships with the Concession Store Management Team
To drive and ensure Concession compliance in line with Company policy and procedures, taking a consistent approach and ensuring operational efficiency at all times
To adhere to all Concession store’s business standards, policies and procedures
To ensure brand image is driven and showcased by optimising product visual merchandising and service levels in line with Concession store standards
To minimise loss by ensuring all loss prevention procedures are followed
To ensure stockroom processing and replenishment procedures are in place, recalls and transfers are actioned efficiently to maintain effective stock control at all times
To maintain awareness of market trends in the retail industry, monitoring activity of local competitors and other Concessions

Concession Manager Resume Examples & Samples

That you support drive your team to success, through your exceptional people skills and ability to lead by example
That you build your business, by thinking on your feet, cross promoting with like-minded businesses & never giving up at driving team goals
That you create an exceptional customer experience that is inspiring, motivating and energising
That you use your sales drive to achieve at all costs, exceeding your targets daily
That you share the Active Living philosophy with all of our customers every day, inspiring your team members to do the same

Concession Manager Resume Examples & Samples

Deliver anexceptional level of customer service
Lead andmotivate a team to achieve targets
Use a commercialfocus to drive sales
Achieve highstandards of visual merchandising and stock presentation
Speak bothSpanish and English fluently
Spanish, Full professional proficiency

Concession Manager / Supervisor Resume Examples & Samples

Coach and develop your team inspiring teamwork
Provide an exceptional guest experience to customers
Strategically recruit and train a successful team
Utilising visual merchandising guides to increase sales
Develop product knowledge
Build relationship with host store and identify opportunities to increase our brands awareness
Complete all staffing rota's to ensure the concession is covered during peak trading hours
Attend regular area meetings and training workshops
Utilise area specialists to improve your skill set
Upholding daily operations
Most importantly create a fun environment!

Concession Manager Resume Examples & Samples

At least three years in retail management at a qualifying contemporary or luxury environment with equivalent annual sales volume
Passion for retail and fashion with a dynamic presence in all areas of the store
Excellent leadership and interpersonal skillsKnowledge of sales techniques and enhancement of products
Demonstrated computer proficiency

Menswear Concession Manager Resume Examples & Samples

Provide effective democratic leadership and control for the staff
Identify the training and development needs of the staff
Appraise staff performance during the probationary period and annually
Control absence and staff turnover
Recruit high calibre staff and manage their induction and performance effectively
Achievement of sales budget
Train staff on the Burberry Experience and product knowledge to ensure that the store team is delivering an iconic personalised customer experience
Handle customer complaints tactfully and effectively
Maintain the correct basic stock levels within the store
Work closely with the Buying team to provide effective feedback, ensuring that popular selling lines are replenished on time
Exploit all operational and administrative systems to maximise commercial benefits
Implement and maintain effective administration and stock management systems
Management controls: ensure adherence of legal regulations and protection of the Burberry brand

Concession Manager, Selfridges Resume Examples & Samples

Constantly working to enhance the reputation of Linda Farrow within the host store
Network effectively with internal and external stakeholders
Resolve all human resources in a timely and effective manner, partnering with HR and Retail Operations when necessary
Maintain a commercial and reactive visual aesthetic in line with company guidelines
Overseeing financial managing in store i.e. that cashing up is executed correctly and verifying EOD reports
Ensure costs and stock loss is kept to a minimum within company guidelines
Deliver amazing customer service and exceptional product knowledge
Oversee the store’s day-to-day operations: ensuring facility maintenance, presentation and organization
Ensure cash control procedures are properly followed
Ensure all KPI targets and expectations are delivered
Regularly analyse sales performance that maximises strengths and reviews poor performance to establish an action plan for improvement
Ensure integrity of payroll and inventory management
Recruit, lead and motivate the team to succeed in store
Manage all legalities and Health and safety of the business within the host store
Daily/Weekly/Monthly KPI reporting
CRM operations – updating, maintaining and developing a customer base
Staff rotas – ensuring the concession is well staffed for optimum trading during peak hours and periods
Can speak English fluently
Persuading, influencing and coaching skills
Exemplary selling skills
Performance management skills
Highly commercial
Experience with high end luxury product

Concession Manager Resume Examples & Samples

That you assist to build business, by thinking on your feet, participating in cross promotional activities, & never giving up at achieving your goals
That you use your sales drive to reach and exceed your targets
That you share the Active Living philosophy with all of our customers every day

Concession Manager Resume Examples & Samples

Jewellery experience beneficial but not essential
Commercially aware and target driven
Ability to work autonomously or as part of a team

Uo-concession Manager Resume Examples & Samples

Experience in a senior management role working in a fast paced, high volume fashion retail environment
Upholding excellent VIBE and a service-orientated culture
Ability to positively impact statistical results in sales, payroll and stock loss
Proven record of developing talented individuals at Manager level
Can demonstrate the ability to identify problems and implement creative solutions
An appreciation and understanding of the Urban Outfitters culture and its appeal to the local market

Assistant Concession Manager, Menswear Resume Examples & Samples

Be a key brand ambassador and provide effective leadership for the staff
Give iconic customer service in line with the Burberry Experience programme at all times and lead the sales team to deliver this same level of service
Be involved in team meetings and to contribute fully to all the store issues
Be perceptive to customers’ needs and, using product knowledge advice on fabrics, colours and sizes
Provide accurate information on the merchandise being sold and have a thorough knowledge of product including fabric composition and care information
Effectively deal with telephone orders and enquiries

Concession Manager Resume Examples & Samples

Supervises, staffs, trains, conducts applicable rounding and manages the performance of the department to include the Retail Supervisors and/or front line staff regarding retail operations, including cash handling, merchandising, product presentation, quality and cost control
Responsible for purchasing, receiving, scheduling and managing service activities in compliance with ARAMARK systems
Develops and implements retail services plan to improve service, quality and profitability of service areas
Requires a minimum 2 to 5 years retail food service management experience preferably including multi-site marketing and merchandising experience and working knowledge of cash handling policies and procedures
Working knowledge of local and state sanitation inspection programs. Experience with food production and servsafe certification desired
Strong leadership skills with ability to train, teach, and demonstrate and follow-up on all assignments when necessary
Ability to provide a high level of customer service is critical to the success in this role
Position requires the ability to work with confidential employee, client and ARAMARK information

Concession Manager Resume Examples & Samples

Superb communicator with the power to influence and persuade
Passionate about retail; embraces their own style, whilst underpinning the values of the Boden brand
Successfully delivering within a remote target-driven environment
Establishing and maintaining business relationships
Deliver an outstanding level of customer service
Ownership of the concession and accountability for all key Boden and host store operational functions
Management of Profit & Loss
Establish and maintain relationships with Boden key stakeholders and host store management team

Concession Manager Resume Examples & Samples

Liaising with client, contractors, directors, advisers and other stakeholders to monitor and manage construction and FM contracts
Attending monthly client progress meetings
Calculate monthly FM payments and deductions
Produce monthly Unitary Charge calculations
Check SPV invoices and manage the recharge process as well as the life cycle programme
Produce project reports for the board
Leadership and management of the nominated sector Operations Department Team and its function
Ensure that all operations are carried out in an efficient, safe and economic manner, with a view to the protection of the company’s interests, client satisfaction and repeat business
Ensure projects are accurately and correctly reported, both in terms of progress and cost. Chair monthly cost review meetings with Commercial Managers to verify project reports. Present results to the Board, with all information relevant to current position and expected outcome
Review the resource levels for proposed and current live projects, ensuring it is sufficient to carry out operations. Identify recruitment requirements and obtain necessary resources as appropriate
Directly manage selected projects with detailed key accountabilities as in Contracts Manager job description function
Review the performance of subordinates. Act on review information as laid down in the company policies and procedures
Ensure new starters are inducted into the Health, Safety & Sustainability, Quality Assurance, BMS and Management procedures by the appropriate person. Ensure the teams implement the systems accordingly, attend audits and close out any identified non-conformances
Be aware of any changes to legislation relevant to operational elements of the business and disseminate this to subordinates
Be pro-active in problem solving, finding solutions to obstacles for the benefit of the business. Share lessons learnt and feedback to relevant members of staff and Directors
You will hold (or be moving towards) a professional qualification IOSH / NEBOSH or equivalent
Previous experience in a PFI environment
Relevant HND or equivalent qualification
Expertise in Facilities Management
Knowledge of the Construction Industry
Strong communication and motivational skills