Concession Manager Job Description

Concession Manager Job Description

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Concession manager provides market information such as current trends, sales techniques, and application of products in healthcare between countries.

Concession Manager Duties & Responsibilities

To write an effective concession manager job description, begin by listing detailed duties, responsibilities and expectations. We have included concession manager job description templates that you can modify and use.

Sample responsibilities for this position include:

To train, motivate and develop the team to optimise shop performance to reflect the brand qualities, ensuring all staff have excellent product knowledge and are regularly trained on new merchandise, taking appropriate action to address performance issues where necessary
Identify and execute opportunities to develop new and existing business
Monitor sales team KPIs and maintain mystery shopping results of a minimum of 85%
Responsible for hiring and scheduling of staff
Carries out sales and clienteling actions in order to maximize store target and KPIs
Creates and develops a positive relationship with the customers, from the first contact to the farewell
Translate the yearly target assigning and monitoring weekly and daily individual objectives
Be responsible of the brand and product knowledge of the team, ensuring the efficacy of the induction program to the new staff and providing constant in-store training sessions to all the team, following company guidelines
Be able to build a loyal clientele through engaging and retaining activities leveraging all clienteling tools (client book, daily metrics...)
Constantly monitors staff behavior and KPIs' achievement and coach each team member defining specific development plan through monthly touch base

Concession Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Concession Manager

Typically a job would require a certain level of education.

Employers hiring for the concession manager job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in Education, Business, Engineering, Law, Economics, E-Commerce, Science, Culinary Arts, Hospitality Management, Business/Management

Skills for Concession Manager

Desired skills for concession manager include:

Sales techniques and enhancement of products
Product range in order to advise customers on the best products to suit their needs and on its main features
Properties selling points
Users
P&L reports to potentialise profitability
Merchandise
POS
Store systems and comfortable using digital tools
Excel
Luxury retail market and current fashion trends

Desired experience for concession manager includes:

Implement actions according to specific business opportunities (events, dedicated training sessions, sales targets, staff rotation)
Manage the relationship with the Department Store’s management
Be constantly up-to-date regarding competitors’ marketing activities, proposing actions aimed at increasing visibility and business results
Have a clear view about other brands’ business and their customers’ preferences
Plan and schedule the team and staff resources, according to the coverage of the floor
Manage the stock in the most effective way constantly keeping focus on sales

Concession Manager Examples

1

Concession Manager Job Description

Job Description Example
Our company is hiring for a concession manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for concession manager
  • Proficient in planning and forecasting daily, weekly and monthly goals in order to meet and exceed sales targets
  • Ensure effective communication to all team members of store performance on a daily, weekly and monthly basis
  • Daily follow-up on performance and KPI's
  • To devise and implement store planning and staff development programmes to achieve sales, profitability and development objectives
  • Achieve and exceed sales and profit budgets
  • To ensure corporate and individual productivity goals for the team and shop are met, to maximise customer conversion and add on selling results by close monitoring of KPI’s
  • To develop action plans to increase sales through analysis of business sales reports using ability to address problem areas and capitalise on trends
  • Check SPV invoices and manage the recharge process the life cycle programme
  • Review the resource levels for proposed and current live projects, ensuring it is sufficient to carry out operations
  • Review the performance of subordinates
Qualifications for concession manager
  • You are fluent in verbal and written English and Danish
  • You are an experienced MS Office user
  • You have experience with people management - developing/coaching the employees, handling conflicts
  • Meet the objectives set by the host store mystery shop programme
  • Know the concession sales targets and how you can contribute to achieving them
  • Understand key priorities of each shift
2

Concession Manager Job Description

Job Description Example
Our company is searching for experienced candidates for the position of concession manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for concession manager
  • Advocate product
  • Ensure your store has a written plan in place that details the actions to be taken in the event of an emergency evacuation
  • To carry out any other duties that is reasonably requested
  • To support in other Molton Brown locations when the business needs dictate
  • Ensure projects are accurately and correctly reported, both in terms of progress and cost
  • Review the resource levels for current live projects, ensuring it is sufficient to carry out operations
  • Ensure that the Health, Safety & Sustainability, Quality Assurance, BMS and Management procedures are implemented
  • To ensure the concession sales performance is maximised to its full potential and targets are consistently met or exceeded
  • To live and breathe our Core Values inspiring your team to be true ambassadors of our brand and deliver exceptional customer service at all times
  • To build excellent relationships and work closely with the host store Management to ensure that all opportunities for our brand are maximised in line with host store policies
Qualifications for concession manager
  • You have a positive approach to problem solving, and thrive in a dynamic environment
  • You cope well under pressure and lead by example at all times
  • Follow company procedures and accurately processing and checking deliveries
  • Replenish the shop floor when required
  • Follow stock room guidelines
  • Ensure products are merchandised correctly
3

Concession Manager Job Description

Job Description Example
Our company is growing rapidly and is hiring for a concession manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for concession manager
  • To maximise the profitability of your concession through demonstration of cost conscious practices
  • Lead the concession team to deliver exceptional REISS customer experience
  • Lead and motivate the concession team
  • Act as REISS brand ambassador
  • Monitor and analyse tools resources and information to aid commercial decision making reports, market and industry information
  • As and when required, provide support to peers and others
  • Monitoring clienteling
  • Partner with Customer Service, Operations and Business leadership teams to help identify opportunities for financial and operational process improvements
  • Partner with Retail, Customer Service, Transportation, FC and other business teams to help drive optimal cross functional decisions and improvement opportunities
  • Create actionable items out of findings to help drive improvement in customer experience through enhanced training requirements, performance management plans, content creation, help pages, and other customer facing interactions
Qualifications for concession manager
  • Great team players, reliable and flexible with outstanding people skills and a big smile
  • Firsthand experience within a retail store
  • Superior customer service and sales skills a must!
  • Experience in a senior management role, working in a fast paced but highly creative and customer focussed retail environment
  • Ability to positively impact results in sales, payroll and stock loss
  • Proven record of developing a Management team and talented individuals
4

Concession Manager Job Description

Job Description Example
Our growing company is looking for a concession manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for concession manager
  • Comply with department store requirements in terms of special pass dockets for movement of Zegna merchandise out of the store
  • Manage the physical and logical flow of merchandise between stock cage, stock room and shop floor
  • Issue merchandise invoices for inter-company transfers
  • Scope, document and submit requirements for systems changes, backed up by business case and impact analysis
  • Ensure timely and accurate performance metrics are created and maintained, with trend and variance analyses
  • Involvement in the store’s commercial development and its follow-up reporting
  • Accountable for long term concession planning, overall operations and performance
  • Lead the concession team to deliver an exceptional customer service experience
  • Managing stock levels and make key decisions about stock control to minimize loss
  • Ensure that promotions, sales and merchandising instructions are carried out to expected standards
Qualifications for concession manager
  • An appreciation and understanding of the Anthropologie culture and its appeal in the market
  • A commercial Manager / Supervisor/ Senior Sales with experience working within a retail environment with a minimum of 6 months experience
  • A leader with a strong track record of developing yourself and a team
  • A self-starter who works from own initiative
  • Sense of responsibility and commitment to achieving excellence
  • Positive character with a “can do” attitude
5

Concession Manager Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of concession manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for concession manager
  • Actively recruit and retain the best talent- recruit the best team for your concession and invest your time to train/coach them
  • Conduct regular performance reviews and probation reviews
  • Creating a centralized repository for terminal concession agreements
  • Continuously reviewing the agreements and identify contractual risks, obligations, and improvement areas
  • Establishing KPI’s to track performance to foresee need for contract negotiations, renegotiations or finalizations
  • Ensure that new concession agreement comply with and include group legal policies
  • Look for opportunities to further optimize all concession contracts, and assure the organization to the extent possible adhere ‘best-of-benchmark’ concession contract
  • On a frequent basis interact with the stakeholders, both regionally with Heads of Terminals locally with the terminal Managing Directors - to receive performance and status updates, and identify next steps for all the relevant concessions
  • Liaise with relevant function within the global organization for updates and support
  • Support team(s) ahead of and during concession contract negotiations
Qualifications for concession manager
  • Passionate about our brands / product
  • Passion for denim, fashion & high street trends
  • You will have a proven successful experience selling luxury products and managing sales teams
  • You possess excellent communication skills, a sense of responsibilities
  • You are well-organized and have a working knowledge of Microsoft Office
  • Ideally, you have your own customer file and are fashion-oriented

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