Community Operations Resume Samples
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Community Operations Resume Samples
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RC
R Crist
Randy
Crist
65329 Cristian Rue
Los Angeles
CA
+1 (555) 870 8252
65329 Cristian Rue
Los Angeles
CA
Phone
p
+1 (555) 870 8252
Experience
Experience
Philadelphia, PA
Sourcer, Community Operations
Philadelphia, PA
Bernhard-Swift
Philadelphia, PA
Sourcer, Community Operations
- Work closely with hiring managers and recruiters to develop and execute tactical sourcing strategies aimed at generating a pipeline of elite candidates
- Strategize different ways to build talent pipelines specifically in the Media Agency world and execute on tactical research, referral generation, events and sourcing campaigns
- Engage, develop relationships with, and assist candidates through the recruitment process
- Develop and lead projects and initiatives to improve candidate pipelines
- Identify potential candidates through the use of intricate Boolean searches, user groups, candidate referrals, networking, and web sourcing
- Team with Coordinators and Recruiters to manage an efficient model of operation
- Recommend and drive improvements that impact local pipeline areas
New York, NY
Community Operations Coordinator, / RHS
New York, NY
Moen-Gusikowski
New York, NY
Community Operations Coordinator, / RHS
- Provides assistance for conferences, including registration, customer service, bookings, and updating electronic tracking system
- Provides assistance for conferences, including registration, customer service, tours, and updating electronic tracking system
- Trains, develops, supervises, evaluates and schedules student team members who work at service centers and the business office
- Assists in developing and implementing policies and procedures
- Assists in developing and coordinates the implementation policies and procedures
- Provides administrative leadership for business functions relating to conference and room bookings, and tracking expenditures, and other functions
- Performs duties in the business office relating to conference and room bookings, tracking expenditures, and other functions
present
Dallas, TX
Community Operations Manager
Dallas, TX
McDermott-Torp
present
Dallas, TX
Community Operations Manager
present
- Be in charge of leading development and improvement projects for Community Support at regional scale
- Analyze the performance of your teams and provide constructive feedback to Team Leads on a consistent basis
- Dive deep into the performance numbers, perform gap analysis and take data--driven actions to increase the quality and the reactivity of our Community Service
- Dive deep into the numbers and make data-driven decisions and process improvements
- Be in charge of leading development and improvement projects for Community Support at French and European scale
- Proactively lead, motivate, and develop high performing teams within a time-sensitive and exciting environment to deliver on operational KPIs
- Define, create, improve, and automate reporting methods
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Seton Hall University
Bachelor’s Degree in Business
Skills
Skills
- Build, maintain, and communicate detailed reporting models to assist community operations expansion efforts, and make data driven decision
- Identify operational and structural weaknesses and help improve existing or develop new processes to keep the regional teams as efficient as possible
- Be a hustling multi-tasker, supporting community operations across the region. You’ll be THE go to person for many key initiatives, not just for Community Operations, but across key teams within the organization such as Finance, Fraud, Growth, and Product
- Work with the Regional Leads to set strategic priorities, align regional and company vision, and share best practices
- Work closely with other Strategy and Planning Regional Leads across the company to develop overall company operational strategy
- Collaborate with other functional areas (Engineering, Business Development, People Operations, Product, Legal, Finance etc.) to ensure we are bringing all available tools to bear on our toughest problems
- Be incredibly truth-seeking with data, set a high bar for the team to think boldly and creatively and then to funnel that energy into concrete processes and execution plans, move fast, be biased toward action
15 Community Operations resume templates
Read our complete resume writing guides
1
Community Operations Support Specialist Resume Examples & Samples
- Minimum of 1 year of mortgage industry experience
- Knowledge of real estate lending products and regulatory compliance
- Computer literate and familiarity with credit financial analysis techniques
- Comfortable with working in a changing environment At BMO Harris Bank, we have been helping our customers and communities for over 130 years. Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance
2
Closing, Community Operations Leader Resume Examples & Samples
- Minimum of 5 years in the Mortgage Operations environment
- Expert knowledge of real estate lending products, regulatory compliance, closing functions and underwriting guidelines
- In-depth knowledge of title requirements to assure priority lien
3
Content Writer, Community Operations Resume Examples & Samples
- Collaborate with product, engineering, operations and legal teams to create content for product launches
- Work with the Community Operations team to write clear, compassionate support messaging
- Leverage data to improve Facebook’s support experiences and troubleshoot known issues
- Manage multiple projects simultaneously while maintaining close attention to detail and meeting short, frequently changing deadlines
4
Quality Lead, Community Operations Resume Examples & Samples
- Passionately tell the story of why Quality matters, build consensus, and inspire others to move fast on fixing problems
- Effectively manage and mentor a team responsible for diverse workflows, Quality channels, and global stakeholders
- Drive accountability with your team lead peers and their teams to meet quality performance goals and ensure program standards are met on a week-over-week basis
- Drive investigation of highly sensitive issues affecting your office, working with teams and leaders across Facebook to understand what happened and why
5
Operations Analyst, Community Operations Resume Examples & Samples
- Apply your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how people on Facebook interact with our online operations
- Partner with cross functional Operations teams to solve problems and identify trends and opportunities
- Inform, influence, support, and execute on our operational decisions
- Build/maintain reports, dashboards, and metrics to monitor the performance of our Community Operations teams
- Mine massive amounts of data and extract impactful operational insights
- Manage development of data resources, gather requirements, organize sources, and support operational initiatives
6
Community Operations Escalations Specialist Resume Examples & Samples
- Be the voice of the community and advocate for CO
- Be an expert on interpreting and enforcing FB/IG Community standards and policies
- Investigate reported escalations across multiple channels on Facebook/IG and respond to user/press/government or partner inquiries
- Use sound judgment, specific knowledge, signals and insights to drive scalable solutions to support Facebook/IG and our users
- Triage low to medium-risk situations to proper teams for review. Partner with cross-functional teams to solve for areas of need with reports, coverage and tool improvements
- Be able to take action on reported content, and remain up to date on key workflow changes, policy updates and operational guidelines
- Root cause all escalated service requests and collaborate with the Policy, Vertical/Market teams, Quality, Infra, CSX, TE or other teams as appropriate to drive continuous improvement to process, policy, product or quality in the interest of improving site and user experience
- Work on special projects as needed to scale the escalations function and/or drive quality and process improvements on an ongoing basis
7
Sourcer, Community Operations Resume Examples & Samples
- Work closely with Recruiters and hiring managers to deeply understand the requirements of the role, the function and how it fits into the organisation
- Strategize different ways to build talent pipelines specifically in the Media Agency world and execute on tactical research, referral generation, events and sourcing campaigns
- Screen resumes and interview candidates to determine fit
- Regularly track pipeline activity to share with internal stakeholders
- Recommend and drive improvements that impact local pipeline areas
8
Business Recruiter Risk Management & Community Operations Resume Examples & Samples
- Design and execute customized, full cycle staffing plans, partnering closely with hiring managers to achieve the best results possible
- Find and engage unique and/or passive candidates through creative sourcing techniques, coordinating with our sourcers as needed
- Facilitate and lead meetings and key initiatives and projects with client groups, and with the recruiting teams, that will continuously improve and scale our recruiting operations and results
- Regularly manage pipeline activity and maintain data integrity, and proactively share data-centric updates with internal stakeholders
- Collaborate with others on the recruiting team on initiatives and/ or hiring needs that may spike in other areas
9
Team Lead, Community Operations Resume Examples & Samples
- Oversee and manage broad functions, projects, and teams within Community Operations
- Develop and administer schedules and performance requirements
- Serve as a leader within the team
- Provide guidance for project management and data analysis to drive scaled solutions utilizing both open source and proprietary data tools
- Utilize deep product and industry knowledge while serving as a strong cross-functional leader
- Execute projects involving quantitative and qualitative analysis, industry research and strategy development
10
Language Analyst, Community Operations, Tamil Resume Examples & Samples
- Become and remain knowledgeable about Facebook products and community standards
- Gather, analyze and utilise relevant data to develop ways to improve the overall user experience on the site
- Strong interpersonal skills, verbal and written communication skills, and most importantly, empathy
11
Community Operations Outsourcing Project Manager Resume Examples & Samples
- Build scalable infrastructure: Partner with internal/external cross-functional partners to invest in critical areas such as tools/systems, process re-engineering, reporting, staffing forecasting and volume automation to increase effectiveness and efficiency of our community support
- Manage outsourcing migration projects: partner with cross-functional partners (current OPS business owners, engineering, privacy, legal, security, etc.) to enable outsourcing migration of workflows while improving efficiency and community experience
- Project manage new outsourcing site launches to expand our global outsourcing footprint
- Enable Facebook teams to convert signals delivered by partners into improved policies, product, process and support system solutions
12
Global Community Operations Manager Resume Examples & Samples
- Be accountable for our global goals around engagement levels of our hosts and guests
- Work closely with groups around the company to leverage community engagement to drive other business outcomes
- 7+ years of people management, experience leading global teams a plus
- Experience leading large-scale community strategies
- Full understanding of currently available social platforms…Jive, Lithium, Salesforce
- Clear understanding of psychological factors that drive social engagement
13
Head of Global Safety, Community Operations Resume Examples & Samples
- Drive the vision and strategy for scaling Global Safety Operations to support the growing Facebook and Instagram communities
- Directly interface with Engineering and Operations teams to identify new strategic areas that need coverage from a safety perspective
- Encourage a data-driven culture to improve the quality, scalability and efficiency for Safety Operations
- Think critically and constantly evaluate policies and procedures
- Find ways to increase accuracy and satisfaction
- Understand top safety concerns and other quality or customer insight data, and support your team in making recommendations to improve our product, policies, and procedures to keep the platform safe
- Forge the right partnerships with policy, product and operations teams to ensure global coverage and advocacy of key safety issues on the platform
- Demonstrate a high level of empathy and enable teams to access the support resources they need to cope with safety issues, using sound judgment to go above and beyond to do the right thing for our community
- Recruit, inspire, and grow the full-time teams
- Lead and coach managers to drive for results and have an impact via ongoing coaching, performance feedback as well as career and personal development across the org
- Direct responsibility for the oversight of the Global Safety Operations function, which includes managing multiple internal managers/teams and 100+ contractors across different offices, ensuring teams meet their operational goals and metrics
- Develop and implement processes and policies and procedures and work with other XFN partners to define, prioritize, and develop projects and programs
- Work with peer managers to leverage best practices, understand new trends and contribute to the implementation of process improvements
- Partner with Outsourcing function to evaluate how to scale mature workflows with outsourced partners where appropriate
14
Head of Global Training, Community Operations Resume Examples & Samples
- Define and execute an on-boarding strategy and program content across Community Operations to enable new employees to develop an understanding of our team's values, policies, and processes
- Partner with HRBPs and Operations leadership, such as the Market Operations, Outsourcing, Policy, Quality and Escalations teams, to identify and evolve specific learning objectives and goals that align with Community Operations' broader mission of helping our 1.5 billion users on Facebook and Instagram
- Drive forward-thinking solutions to scale knowledge transfer across both internal teams and external vendors who service Facebook and Instagram community
- Build a global program to develop, pilot, launch, and iterate on training assets including course materials, presentations, integrated curriculums etc
- Drive the vision and strategy for enabling content development across a global, multicultural audience
- Establish the full-time Training team, provide management guidance and organizational effectiveness as the team develops
- With feedback from appropriate cross-functional partners, develop the vision for scaling our internal tools within Community Operations to facilitate knowledge transfer and skills development globally
- Working closely with Facebook's Global Learning and Development organization to identify and execute on partnership opportunities
15
Host & Community Operations Business Analyst Resume Examples & Samples
- Own, design, and perform detailed analyses that will help us better understand the value of building and engaging with a loyal Host community
- Create automated dashboards for engagement campaigns, which could include tactics such as email marketing, surveys, and a mentor program
- Be a key proponent of A/B testing and optimization, leading the design, set up, and analysis of experiments
- Identify techniques to continuously improve and streamline analytic processes both for internal team and global partners
- Manage multiple concurrent projects and execute on tight deadlines in a fast-paced setting
- Proactively analyze internal data to provide all HCO functions with actionable recommendations
- Collaborate with regional and global analysts to share, develop, and leverage knowledge
16
Host & Community Operations Director Resume Examples & Samples
- Create and manage programs to drive host growth, quality and engagement in APAC
- Take a rigorous data-driven approach to understand the efficacy of various levers to recruit new hosts, retain hosts, improve host quality and engage hosts on Airbnb
- The candidate must understand how local cultural, legal and government relations realities as well as marketplace dynamics impact the playbook and help local teams adapt supply tools as needed
- Ensure that APAC benefits from the global learnings of your counterparts around the world
- Mentor and coach managers and individual contributors, ensuring their personal growth and professional development
- Actively monitor current trends and competitive landscape of the travel & tourism industry
- Expertly consume all current internal and external data and come up with effective ways to present them in a concise manner
17
Host & Community Operations Specialist Resume Examples & Samples
- Set the plan and drive execution to increase the number of hosts and improve the quality of hospitality delivered by hosts in the HK and Taiwan markets
- Develop a point-of-view on business opportunities and present them to cross-functional and/or leadership teams
- Coordinate across functions to ensure efforts in the HK and Taiwan markets are consistent and support host operation goals
- Run meetups & events to educate hosts
- Support regional and global programs for host recruitment, host success or host engagement
- Deliver reports to APAC and Global stakeholders on market performance and health
18
Consumer Lending Community Operations Leader Resume Examples & Samples
- 5 + years’ experience in leading Consumer Lending teams (Home Equity lending preferred)
- Business Degree in Finance, Business Management preferred
- Excellent written and verbal communication skills (including presentation skills)
- Knowledge in consumer lending processes, practices and policies
- Strong interpersonal skills and ability to deal effectively with all business partners internal and external
- Solid proven leadership and managerial capabilities
- Energetic team player to interact constructively with regulatory agencies at all levels of the organization
19
Automation Developer, Community Operations Resume Examples & Samples
- Become a technical expert on all automation systems across Community Operations
- Support current quality checks and proactively monitor quality for all automation
- Analyze quality trends and surface relevant insights to CO teams
- Collaborate with peers in developing and prioritizing comprehensive, data-driven Automation improvement requests (includes communicating the status and priority of all requests to local teams, Community Operations System Developers, PAC Engineering and global System Project Manager partners)
- Analyze trends in automation requests and work with the Tools team to raise core problems to PAC Engineering and the Community Operations Infrastructure Team
- Build strong relationships with an offsite manager and global team
20
Commercial Spam Analyst, Community Operations Resume Examples & Samples
- Develop a deep understanding of spam and how it affects Facebook, Instagram and our communities
- Apply your expertise in quantitative business analysis, data mining, and the presentation of data to identify trends and opportunities in driving down spam and other nefarious behavior
- Develop scripts to identify and remove spam-related content from our ecosystem at scale
- Use sound analysis and impact metrics to develop new strategies and processes that increase operational efficiency and deliver better user experience
- Use signals and insights to develop ideas for scalable solutions to support our users
21
Content Writer, Community Operations Resume Examples & Samples
- Define the voice, tone and strategy for Oculus support
- Explain complicated product and policy concepts in simple, jargon-free language using Oculus’ voice
- Work with the Oculus Customer Service team to write support messaging
- Leverage data to improve Oculus’ support experiences and troubleshoot known issues
22
Systems Developer, Community Operations Resume Examples & Samples
- Design, develop and improve the tools and systems that support thousands of employees on Facebook’s Community Operations team
- Partner with engineering and operations teams to create and implement processes and solutions that can scale to support the billions of people using Facebook and Instagram
- Build front-end interfaces, underlying systems, and APIs across a number of high-level languages such as PHP, JavaScript, and Python
23
Community Operations, Specialist Resume Examples & Samples
- Identify gaps between current policies and intended outcomes- explore, collect and analyze information regarding operationalization of current policies and report the findings along with viable suggestions to Content Policy
- Partner with Content Policy to design, implement and modify all upcoming/new policies
- Identify and assess future and current training needs through quality analysis and consultation with PoCs
- Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
- Maintain a keen understanding of training trends, developments and best practices by partnering with Global Training Team
- Partner with the Quality Team to champion, support and lead some quality initiatives
- Inspect Quality Control by measuring the agreement with Standard on a regular basis
- Provide knowledge and expertise to the team based on highly relevant experience in areas of Self Injury Prevention
- Improve user support experience by understanding- what our users do, what they say about us, how they think of us and how we make them feel
- Proactively identify opportunities to improve our efficiency
24
Senior Community Operations Manager Resume Examples & Samples
- Proven experience: whether it be in a start up, bank, consultancy, or corporate, you are someone who loves driving change in a fast-paced environment
- People management experience with demonstrated ability to effectively lead and develop people to their highest levels of performance
- Experience with optimisation, processes, systematic organisation, program/project management; experience working in a support organisation or for organisations known for stellar customer support is a plus but not necessary
- Native fluency in Japanese and Business English
25
HR Business Partner, Community Operations Resume Examples & Samples
- Partner with your clients to roll out all key people processes (performance management, compensation, benefits, development programs, etc)
- Consult with managers and provide guidance and coaching when appropriate
- Be knowledgeable about our business
- Provide guidance and input on workforce planning, succession planning, compensation, benchmarking, etc
- Maintain in depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with legal department as needed/required
- A minimum of 5-8 years of relevant HRBP, ideally supporting revenue generating teams
- Strong understanding of HR programs including compensation, performance management, and leadership development
- Understanding of various employment laws and their impact on HR matters
- A track record of providing HR consultation to senior leadership on strategic initiatives
- Demonstrated ability to partner within and outside of HR
- Unquestioned integrity with assertiveness, presence, and confidence. Excellent influencing skills at all levels in the organization and extreme flexibility to be proactive in a fast paced, ever changing environment. Competence in making timely, effective, principles-based decisions
- Tenacity and ability to build from scratch are imperative
- Outstanding written and verbal communication skills; must be an articulate and persuasive communicator including excellent presentation skills; analytical and problem solving abilities
26
Community Operations Associate Resume Examples & Samples
- Between 0 and 3 years of experience at a top-tier multi-national firm or local conglomerate and/or entrepreneurial experience
- A flair for writing - concise, structured and packed with personality
- Literate in SQL and Excel or other data management tools
27
Community Operations Manager Resume Examples & Samples
- Interface with the Leasing strategy team to align operations to business results
- Manage teams of highly motivated community operations specialists working on managing various processes associated with leasing a car
- Work towards providing exceptional support of asset and collections management for leased cars
- Work to connect the dots between service calls made and opportunities to improve the overall efficiency of the system
- Decrease the leased cars to employees working on leasing processes ratio by building efficiencies in the system
- Device processes that allow to reduce wait time between a customer showing wanting to lease a car to taking trips
28
Community Operations Manager Resume Examples & Samples
- Lead the QA function
- Drive a Zero Defect culture by managing process adherence
- Manage controllable root-cause defects and ensure implementation of controls to minimize losses
- Liaise with various lines of businesses to calibrate audits, implement best practices and drive performance improvements
- Monitor and report on Quality metrics, deep dive and identify trends/root causes
- Analyze historical data to build quality improvement initiatives and drive quality strategies across the network
- Partner with Operations, HR and Training to ensure Auditors are constantly evolving, learning and improving
- Manage the performance of your team through insightful communications, regular 1:1’s, team meetings and reward and recognition programs
- Provide meaningful and valuable write ups and program reports
29
Community Operations Manager Resume Examples & Samples
- Identify customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate
- Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures
- Develop, analyze and improve new strategies and procedures
- Develop and achieve performance goals and objectives in line with the network wide vision and goals
- Lead a team of people manager leads to provide world-class support to our community of users
- Be a passionate advocate for all riders and driver partners and confidently answer any questions that come your way in a high stress, fast moving environment
- Listen attentively to the voice of Uber’s community and provide feedback to the rest of the company
30
Regional Community Operations Specialist Resume Examples & Samples
- Work experience in customer-centric industries (ex. Hotels, airlines, banking)
- Extensive experience dealing with different markets (countries) and having good understanding of cultural differences
- Preferred: basic SQL, basic data analysis, and EXCEL
31
Community Operations Coordinator Resume Examples & Samples
- Experience in customer service or working in customer focused environment
- Project management experience focused on processes and efficiency improvement
- Excellent organizational, analytical and influencing skills and ability to deliver results under pressure
- Exceptional writing and verbal communication skills. Content creation experience as a plus: blog, marketing materials, newspaper etc
32
Community Operations Manager Resume Examples & Samples
- A bachelor's degree in business, economics, finance or any science- related fields
- Prior professional experience with optimization, processes, systematic organization, program/project management
- Demonstrated data/analytics experience; Excel and ideally SQL proficiency
- Arabic fluency is a must (written and verbal)
- The ability to working and communicate cross-functionally
33
Regional Community Operations Specialist Resume Examples & Samples
- High quality English and Thai communication skills
- Two-year professional experience, preferably in a customer service, customer relations, PR, environments
- Passion for helping others and creating support experiences that exceed users’ expectations
- High proficiency using computers and typing skills both English and local dialect
34
Agent Success Leader, Community Operations Resume Examples & Samples
- Proven business leader with 5+ years of experience running business units and scaling support organizations
- An entrepreneur; act like an owner and make decisions as such
- Highly analytical
- Have demonstrated record of success in building innovative defect and contact reducing programs
- Excited to move fast and challenge assumptions in an entrepreneurial environment
- Demonstrated success in data-driven organizations and technology companies
- Success building and mentoring other managers
- Obsessed with Uber and moving people in all senses of the word
- MBA or graduate degree strongly preferred
35
Community Operations Manager Resume Examples & Samples
- Define, architect, and build awesome voice call center services to support our ever expanding needs in the contact center environment
- Own all systems currently in place for voice call center services and build tools to help management, monitor and control these systems
- Partner alongside the operations and contact center vendors in the industry to management and grow voice infrastructure, click to call, and call back services for our contact centers
- Define our future business needs to ensure we are ahead and thinking about scale
- Provide data driven dashboards and handle incidence response for maintaining the highest level of quality for the business
- Ensure high availability of 24X7 production systems and Participate in on-call rotation
- Provide on-site consulting services to the enterprise, including support for short- and long-term projects
- Integration of contact center applications and existing network and hardware infrastructure and other tools
36
Community Operations Manager Resume Examples & Samples
- Lead, motivate, and develop high performing teams within a time-sensitive and demanding environment to deliver on operational KPIs
- Set up career development plans, coach Team Leads, and develop them into awesome people managers. You will be managing up to 5-7 Team Leads, who will each be managing up to 10-15 individuals. These individuals are on the front line of our business, answering our community’s questions and tending to their needs
- Dive deep into the numbers and make data-driven decisions and process improvements
- Be a Subject-Matter Expert (SME) on your team’s processes and policies
- Responsible for identifying trends within your team’s’ performance as well as overall support trends
- Drive continuous process improvement to deliver a world-class experience every time, all the time
37
Community Operations Resume Examples & Samples
- Help guide tool development and selection
- Build and maintain working relationships with Subject Matter Experts (SMEs) to create, review and edit documentation, facilitating the timely accomplishment of project deliverables
- Write high quality technical documentation for complex subjects in the most economical manner possible
38
Head of Community Operations Resume Examples & Samples
- Minimum 12 years of support center management experience overseeing at least 75 FTEs or relevant equivalent experience at the Operations Manager or Director level
- An entrepreneur; you act like an owner and make decisions as such
- Strong Planning and organizational skills as well as attention to detail
- Ability to handle multiple priorities and to meet deadlines in stressful situations
- MBA or graduate degree preferred
- Exceptional verbal/written communication skills
39
Community Operations Specialist Resume Examples & Samples
- Source new sales opportunities through inbound lead follow-up and outbound cold calls
- Understand prospective customer needs and expectations and marry them with the value proposition Uber provides
- Convince prospective customers to go through the entire sales funnel and convert
- Close sales and achieve monthly quotas
- Maintain and expand your database of prospects within your assigned territory
- Actively think of changes that need to be made to the proposal to make it attractive for the leads and encourage them to convert
40
Community Operations Manager Resume Examples & Samples
- Lead a team of front-line support representatives to provide world-class support to our community of users
- Bachelor’s degree in business, economics, finance or any science-related fields
- People management experience with proven ability to effectively manage, set team goals, develop people to their highest levels of performance, and manage through challenging managerial situations
- Exceptional writing and verbal communication skills
41
Community Operations Manager Resume Examples & Samples
- 4-8 years of work experience, preferably in a global or regional function
- SQL knowledge preferred, but not required
- Proficiency in English is mandatory and one other Southeast Asian language would be a plus
42
Community Operations Manager Resume Examples & Samples
- Bachelor’s Degree from a top-tier university
- Between 4 and 6 years of experience at a top-tier multi-national firm or local conglomerate (e.g., McKinsey, Bain, P&G, etc), and/or entrepreneurial experience
- Literate in SQL (desired) and Excel or other data management tools
- Previous experience with support or experience with Zendesk is a nice bonus
43
Community Operations Manager Resume Examples & Samples
- Customer support is integral to our business: We do everything in our power to provide a world-class experience for both riders and partner-drivers
- We are problem solvers: We solve complex and challenging problems on a day-to-day basis, while also using the feedback from these issues in order to keep innovating and elevating the Uber experience
- We are the voice of the customer: We make our users’ lives better by taking care of their concerns so they always have access to a convenient, reliable ride and the means of earning a livelihood
- This is why Uber is now looking for a Community Operations Manager, who will lead user support efforts for your country
- Bachelor degree from a good institution, Masters preferred
- Work experience of 4-8 years in a high intensity, fast paced environment (e.g. consulting) or customer-centric industry (e.g. hotels, airlines, banking)
- Excellent written and spoken English as well as local language
- Exceptional communication, comprehension and writing skills
- Excellent problem solving skills, able to connect effectively what users are asking for with answers to their true issues
- Passion for creating support experiences that exceed users’ expectations
- Leadership qualities
- Willingness to work in a team environment, where people learn from one another and continuously improve processes on behalf of users
- An Uber evangelist — you care deeply about the product and getting others excited to ride and partner with Uber
- Strong self-motivation with high aptitude for collaboration
44
Regional Community Operations Specialist Resume Examples & Samples
- High quality communication skills in written and spoken English and local dialect
- 3 to 4 years of relevant professional experience, preferably as a first responder, incident responder, customer service, or customer relations
- Exceptional reading comprehension.. Must be able to connect what riders or drivers are asking for with answers to their specific issues
- Passion for helping others and creating customer support experiences that exceed users’ expectations
- High proficiency using computers and typing skills in both English and local dialect
- Skilled at handling multiple issues at once to efficiently prioritize and solve a large number of inquiries
- Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users
45
Project Manager, Safety, Community Operations Resume Examples & Samples
- Develop a deep understanding of safety issues and how they affect Facebook, Instagram and our communities
- Help create scalable policies and processes to solve complex business problems and ensure the safety of the community
- Apply your expertise to ensure fast, best-in-class care for users who are most in need
- Partner with Policy, Engineering and Security to identify, influence, and improve the support provided to users in need
- Manage day-to-day operations of vendor engagement, working with vendor to execute and deliver on expectations
- Manage short, medium and long- term capacity planning for large multi-skilled team, working with key business stakeholders to define headcount needs, staffing plans and manage resourcing to execute against operational targets and achieve business objectives
- Use problem solving skills to resolve large and complex business problems
- Learn and use tools like SQL and Excel to drive efficient analytics and reporting
- BS/BA degree (preference for engineering or quantitative disciplines such as math, statistics, computer science, information systems)
- 2+ years of work experience in role involving strategic/analytical initiatives (operations, project management, consulting experience, data analysis or technical systems)
- Detective-like mentality with simultaneous desire to help users and obtain the truth
- Highly motivated and hard-working with ability to think clearly under pressure, both individually and in team environment
- Ability to rapidly assess, analyze and resolve complicated issues, and distill that complexity into simple and concise communication
- Avid Facebook or Instagram user and a passion for the product and ensuring a good user experience
46
Community Operations Learning Content Designer Resume Examples & Samples
- Be responsible for the design, development and review of all phases of eLearning projects
- Work cross functionally to improve CSR learning experience and knowledge of our internal and external tools and products
- Build high quality content that is effective and scalable
- Be an advocate for your Community Operations org by passionately developing content that is crucial to our Customer Support experience
- Research and stay current with emerging educational technologies and utilize innovative approaches to design that incorporate the latest adult learning principles to our curriculum
47
Community Operations Support Documentation Coordinator Resume Examples & Samples
- Build and maintain working relationships with Subject Matter Experts (SMEs) in the different countries in EMEA to create, review and edit documentation, facilitating the timely accomplishment of project deliverables
- Work closely with regional Community Operations to produce support documentation that everyone in Community Operations can trust
- Architect and properly organize documentation, from the layout of content on a page to finding its proper place in the entire documentation taxonomy, with search optimization in mind
- Improve existing onboarding and education processes with documentation, helping agents contribute quicker
- Define standards and style guidelines that help other writers, as well as agents. You will be a steward of quality and efficiency
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Community Operations & Infrastructure Manager Resume Examples & Samples
- Manage and oversee the community platform infrastructure, working closely with our technical team, our platform operations manager, and our community engagement director
- Liaise among business stakeholders, the community team, and development engineers to technically implement new business feature requests
- Act as project lead on integration projects, connecting Oracle Community (housed on Jive) to properties across Oracle (hosted on Oracle Cloud, Apex, WebCenter, Eloqua, and many others)
- Lead business initiatives to foster platform aggregation/alignment/integration across Oracle
- Serve as analytics lead for the community team, pulling data from sources including native community management reports, Adobe Omniture analytics, and ad hoc database queries. Create a holistic overview of metrics and actionable strategic recommendations, e.g. via a managed dashboard
- Act as business lead (working with our operations team and our technical support team) for User Acceptance Testing on all technical implementation projects – ensure that business requirements are captured and functionality is implemented to align with those requirements
- Manage the Github code repository project
- Act as business lead for spam management
- Contribute to day-to-day community health by helping to administer community spaces and volunteer moderation team
- 5+ years experience with community and community infrastructure management
- Deep understanding of Jive’s enterprise community software
- Deep understanding of community analytics metrics and dashboards; knowledge of Adobe Omniture and experience running custom queries a plus
- Experience working on a variety of integration projects that leverage Jive APIs; familiarity with Oracle WebCenter Suite, Apex, and other platforms a plus
- Knowledge and experience with modern web development tools, practices, and languages, as well as enterprise-level security requirements
- Demonstrated basic web skills including HTML, JavaScript, Java, and CSS
- Proven customer service in a large and diverse community user environment
- Outstanding communication skills with both technical teams and business users
- Demonstrated ability to align work with other community team roles, both technical and business-focused; familiarity with task manager Asana a plus
- Be able to work independently within a fast-paced, flexible, remote environment
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Senior Community Operations Manager Resume Examples & Samples
- Lead a team of Community Operations Manager and front-line support representatives to provide world-class support to our community of users
- Dive deep into the numbers and make data-driven process improvements
- Work with our engineering and process teams to improve internal tools and user experience
- Pilot and own new initiatives and support-driven projects to continuously improve the level of support we provide
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Community Operations Manager Resume Examples & Samples
- Entrepreneurial self starter. You are ready for the autonomy that comes with building a new team within Uber, which includes defining the roles and responsibilities, goals and metrics, and processes within that team. You recognize that not every situation has a playbook, and are ready to face new problems and think of solutions independently
- People focused. You’re naturally great at dealing with people; whether listening to irate riders, supporting partners, or setting proper expectations with internal stakeholders
- Analytical ability. We take an intensely data-driven approach to running our business. In order to manage quality and efficiency in your team, you are able to constantly monitor and understand trends data, and use it to make the right business adjustments
- Motivated. You understand the impact of a highly satisfied, excited crew of users, and are slightly obsessive-compulsive about grinding away at issues
- Between 2 and 6 years of experience at a top-tier multi-national firm or local conglomerate (e.g., McKinsey, Bain, P&G, etc), and/or entrepreneurial experience
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Community Operations Associate Resume Examples & Samples
- Entrepreneurial self starter. You are ready for the autonomy that comes with joining a new team within Uber, which includes defining the roles and responsibilities, goals and metrics, and processes within that team. You recognize that not every situation has a playbook, and are ready to face new problems and think of solutions independently
- Efficiency and process obsession. You hate inefficient processes and you are skilled at creating processes to eliminate them. You love learning how things work and you’re always looking for ways to innovate
- Analytical ability. We take an intensely data-driven approach to running our business and so will you
- Entrepreneurial experience a bonus
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Ecoa Community Operations Leader Resume Examples & Samples
- Minimum of 7 years previous management of people and leadership experience
- Expert knowledge of Consumer and Retail lending products, regulatory compliance, and underwriting guidelines
- Expert knowledge of all Regulation B and Regulation C requirements and guidelines
- In-depth knowledge of state specific requirements related to residential mortgages
- Excellent judgment, logic and reasoning
- Proven change management experience
- Ability to meet internal and external expectations working under tight timelines
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Sourcer, Community Operations Resume Examples & Samples
- Work closely with hiring managers and recruiters to develop and execute tactical sourcing strategies aimed at generating a pipeline of elite candidates
- Identify potential candidates through the use of intricate Boolean searches, user groups, candidate referrals, networking, and web sourcing
- Engage, develop relationships with, and assist candidates through the recruitment process
- Use competitive intelligence and industry knowledge to research and identify new recruiting channels
- Develop and lead projects and initiatives to improve candidate pipelines
- Ensure data integrity within Facebook’s Applicant Tracking System
- Collaborate with other recruiting team members on all aspects of recruiting, and facilitate candidate sharing
- 3+ years recruiting or sourcing experience for a search firm or in-house recruiting team, or other applicable experience
- Interpersonal and communications skills
- 3+ years experience conducting candidate interviews and management
- Ability to build and maintain relationships with recruiters, hiring managers, business partners and candidates
- Knowledge of the product and business
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Recruiter, Community Operations Resume Examples & Samples
- Find and engage unique and/or passive candidates through creative sourcing techniques, coordinating with other team members throughout the process
- Facilitate meetings and key initiatives with client groups, and with the recruiting teams, that will continuously improve and scale our recruiting operations and hiring results
- Proactively share data-centric updates with internal stakeholders by regularly managing pipeline activity and maintaining data integrity for clients and recruiting
- Collaborate with others on the recruiting team on projects and/or hiring needs that may spike on other teams
- 4 or more years of full cycle recruiting experience
- Experience independently partnering with leadership on hiring initiatives
- Problem-solving ability across all stages of the hiring cycle
- Knowledge of compensation and general HR requirements as related to hiring
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Community Operations Learning Coordinator Resume Examples & Samples
- Be responsible for the tracking and reporting of learning training effectiveness in EMEA
- Identify opportunities for improvement of our new hire curricula and continuous learning modules
- Identify and set learning objectives for our continuous learning program
- Track training compliance of all CSR’s for ad hoc training modules
- Be the owner and POC of the Learning Management System where all training content and effectiveness data is hosted
- Build scalable and efficient processes for learning content localization and creation
- Coordinate the training planning and assigning of trainers in our EMEA network
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Community Operations Manager, Sort-cairo Resume Examples & Samples
- Build, lead, motivate, and develop high performing teams within a time-sensitive and demanding environment to deliver on operational KPIs for social media
- Set up career development plans, coach CSRs (community support representatives), and develop them into awesome people managers
- Fully care about the that Uber riders and driver partners have online and really make it your own, we need people that care
- Drive continuous process improvement to deliver a world-class every time, all the time
- Help build integrated campaigns: You will help and be the voice of community operations, from ideation to execution you will own the success of campaigns focused on engaging our customers in a responsible way
- Make data-driven decisions: Design, apply and iterate your decisions by acting on data. Prioritize initiatives based on the highest potential impact
- Be relentlessly customer obsessed: Understand the perspective of our customers and work diligently to improve their connection with our product and brand
- Collaborate cross-functionally: Act as a partner to multiple teams, collaborating between each of them to identify opportunities, solve problems, offer support, and impact our business in an innovative way
- Develop email, blog, in-app and social copy while upholding Uber’s unique brand voice and editorial guidelines
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Manager, Xfinity Community Operations Resume Examples & Samples
- Creates and maintains client master data including margin analysis, prepared sales measurements and reports, processed transactions, returns, and exchanges according to Company guidelines
- Provides overall direction of the Product Sales Support & Analysis team to drive lead generation, sales force database management, sales reporting, and production/control of presentations and proposals
- Interfaces with appropriate internal groups (i.e., Accounting, Finance, Sales, Operations, IT, and Legal Affairs) to ensure proper analysis of tracking and reporting
- Maintains sales forecasts and analysis for management reports
- Maintains a high level of technical expertise and sales proficiency to meet the reporting needs on client activity
- Generates daily activity reports, reporting, and trends
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Community Operations Manager Resume Examples & Samples
- Be a passionate advocate for riders and drivers while answering any questions that come your way. Listen attentively to the voice of Uber’s community and provide feedback to the rest of the company
- Experience in service industry, operations, consulting or working in customer focused environment
- Demonstrated Data/Analytics experience; Excel and SQL proficiency
- Ability to work in a fast-paced and changing environment. Strong communication and interpersonal skills
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Community Operations Manager Resume Examples & Samples
- Creating regional or city-specific support resources for team members to use when resolving rider and driver partner issues
- Driving alignment between city and regional teams, Centers of Excellence and Support Centers to ensure a consistent and world-class customer and support experience
- Ruthlessly seeking out, identifying, and addressing the top support issues our community is experiencing. The end goal being that policies and processes work so well and are so clearly laid out that riders and drivers don’t need to contact us
- Streamlining support by partnering with internal stakeholders to improve processes, reduce or eliminate unnecessary support contacts and fully resolve rider and driver issues, while empowering future self-resolution
- Owning actions across the company by leading communications, ensuring that responsibility for service is spread across the whole organization and driving accountability and results within customer support teams. You will be the “voice of riders and driver partners” in your region and advocate for their needs to the rest of organization
- Drive and hustle - Community Operations Managers are responsible for continually running and optimising Uber's support network in Southeast and North Asia to provide the best customer experience to our Riders and Driver-Partners. Community Operations Managers also constantly monitor the performance of the network at any given point in time, optimizing SLAs and metrics ensuring the highest levels of service. This requires the constant focus and the highest levels of dedication
- Analytical ability - We take an intensely data-driven approach to running our business. In order to efficiently manage the network, you need to be able to constantly monitor and understand trends , and use our data to make the right, data-driven operational decisions
- People skills - You'll need truly world-class people skills to be able to influence people internally and externally to drive at times, in places, and in ways that ensure a world-class experience for our users
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Automation Developer, Community Operations Resume Examples & Samples
- Build and maintain the automation infrastructure that allows Community Operations to scale and support the billions of people using Facebook and Instagram
- Develop automation policies and classifiers across a number of languages such as Haskell, PHP, and Python
- Partner with engineering and operations teams to solve workflow problems by prioritizing and implementing comprehensive, data-driven automation improvements
- Monitor automation quality and create alerts and dashboards to measure and analyze performance trends
- Build strong relationships with an offsite manager and a global team
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Community Operations Content Manager Resume Examples & Samples
- Proven relevant experience: whether it be in a start up, bank, consultancy, or corporate, you are someone who loves inspiring change in a dynamic environment
- Bachelor’s degree minimum; degree in a related field or graduate degree would be a plus
- Highly organised, process-oriented and deadline driven
- Prior professional experience in content/knowledge management, optimisation and process improvements, systematic organisation, program/project management; experience working in a support organisation or for organisations known for stellar support outcomes is a plus but not necessary
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Community Operations Business Analyst Resume Examples & Samples
- Proven experience using data to drive business decisions, whether it be with a tech startup, strategy consulting, business intelligence, investment banking or private equity, you are someone who loves driving change in a fast-paced, data-driven environment
- Bachelor’s Degree in Business/Economics, Science, Technology, Engineering, Mathematics Degrees or similar fields
- Ability to self-serve, investigate and get the data we require will make you much more effective in this role. Self-starter attitude is a must!
- SQL fluency required
- Experience presenting data visually
- Exceptional Excel / data management skills - many say they are great at Excel, few truly are. Ideal candidate brings some impressive know-how (and the understanding that there’s always more to learn)
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Community Operations Analytics & Insights Manager Resume Examples & Samples
- Proven relevant experience: whether it be in a start up, bank, consultancy, corporate, you are someone who loves driving change in a fast-paced, data-driven environment
- Bachelor’s degree or MBA in business, economics, finance or any science-related fields
- SQL proficiency, Excel proficiency and data/analytics experience
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Community Operations Associate Resume Examples & Samples
- Proven relevant experience: whether it be in a start up, bank, consultancy, or corporate, you are someone who loves driving change in a fast-paced environment
- Prior professional experience with optimisation, processes, systematic organisation, program/project management; experience working in a support organisation or for organisations known for stellar support outcomes is a plus but not necessary
- Demonstrated Data/Analytics experience; Excel proficiency
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VP, Community Operations Resume Examples & Samples
- Work with senior leadership to continuously enhance the customer experience in measurable terms based on customer contacts and feedback
- Deliver member feedback to ensure end to end awareness among cross-functional teams; collaborate with internal and external partners to identify opportunities
- Manage and continuously evaluate outsourced partner relationships, operational processes, measured outcomes, identify opportunities; and promote a customer-focused environment
- Guide process improvements for both internal and outsourced partners in training and quality areas; emphasize agent retention; monitor progress against metrics; and ensure strategic goals are met
- Drive all key metrics including CSAT (Customer Satisfaction), DSAT (Customer Dissatisfaction), AHT (Average Handle Time) and Quality
- Provide strategic direction, partner with, and gain consensus from relevant stakeholders on key issues and initiatives and drive a vision focused on quality, delivery, sustainability and customer satisfaction
- Manage third-party vendors and as appropriate, lead the selection of new vendors (negotiate, review, and approve partner contracts). Develop and monitor their performance, accuracy and quality of their work
- Forecast and budget ownership of the Community Operations organization
- Lead and develop a large team of customer agents and operations staff
- The ideal candidate will have 10+ years of customer service leadership experience within a comparable business environment. They should possess a track record of leveraging insight and data analysis to determine the best ways to exceed member needs
- Strong track record of developing and implementing initiatives, practices, and plans in collaboration with senior leadership to capitalize on opportunities to enhance the customer experience
- Possesses an extensive track record for change management, delivering cutting edge, technology-driven customer service and operational excellence
- Experience providing support for both web and mobile (including native app) experiences
- Strong track record of hiring and developing great talent across a broad spectrum of geographies; delivering superior results and developing a customer focused culture; develops a succession management plan; proactively coaches and mentors direct reports and other individuals
- Develops and sustains trusting, collaborative relationships and alliances across functional, organizational, and geographical boundaries to achieve goals; builds diverse, high-performing teams that accomplish organizational changes, goals, and priorities
- Call center and vendor management experience is a must. The ideal candidate will have experience selecting and managing call center relationships both domestically and internationally and be willing to travel abroad
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Safety Data Analyst, Community Operations Resume Examples & Samples
- Apply your expertise in quantitative business analysis, data mining, and the presentation of data to identify trends and opportunities in driving down nefarious behavior
- Use data analysis to solve business problems and ensure the safety of the community
- Use data and visualization to tell a story to convince internal and external stakeholders to take action
- Partner with Engineering, Security, and Analytics to identify, influence, and execute our abuse fighting strategies to improve the user experience on the site
- Develop and lead end-to-end project plans and ensure on-time delivery of critical initiatives
- 1+ year(s) of work experience in role involving project management, consulting experience, data analysis or technical systems
- 1+ year(s) of experience working with data sets
- Analytical thinker who can break down problems using data and technology independently
- Capacity to thrive when faced with ambiguous problems
- Ability to think under pressure, both individually and in a team environment
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Head of Global Training, Community Operations Resume Examples & Samples
- Define and execute an on-boarding strategy and program content across Community Operations to enable new employees and scaled partners to develop an understanding of our team's values, policies, and processes
- Partner with HRBPs and Operations leadership, such as the Market Operations, Outsourcing, Policy, Quality and Escalations teams, to identify and evolve specific learning objectives and goals that align with Community Operations' broader mission of helping our 1.9 billion users on Facebook and Instagram
- Identify and develop training to address key gaps in Community Operations review procedure and rep decision accuracy
- Conduct benchmarking and identify approaches to scale training and rep performance management
- Develop metrics to measure ROI on scaled training investments and impact on the business
- Role requires 30% travel
- 8+ years of leadership experience in Operations, with a deep expertise in the Training domain
- Experience working directly with Operations and/or Customer Support teams and demonstrated understanding of the learning challenges faced in these environments
- Ability to manage and grow global teams, while keeping pace with changing policies and standards
- Ability to work effectively across a global multicultural and multilingual team, tackling problems and designing effective business operations
- Proven track record of building, managing and leading high performing and highly engaged teams in a constantly changing environment
- Ability to mentor, coach and develop both managers and individual contributors
- Ability to communicate with, influence and present to a variety of audiences, including global cross-functional leaders
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Community Operations Manager Resume Examples & Samples
- Scale online and/or offline support in an innovative way at a company that’s growing like crazy and changing constantly
- Build an efficient and scalable support operation that produces stellar response times and high quality responses focused specifically on incident response and safety
- Hire, train and lead an onsite / remote / in person support team and develop relevant standards of performance measurement
- Work with our engineering and process teams to improve internal tools and user experience, and to reach high-reaching targets
- Work closely with Community Operations Team to think through constant improvements for our organization
- Master’s degree from a premier university
- At least 3 to 5 years+ of experience at a premier multi-national firm or tech company, and/or high growth organisation
- Literate Excel or other data management tools is a strong plus
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Community Operations Specialist Resume Examples & Samples
- You will have some experience in a high-volume, fast-paced customer facing role
- You’re an Uber evangelist - you love Uber and are #SuperPumped getting others excited to join the ride
- A flair for writing - you know the right turn of phrase in all situations
- Confidence in speaking - you will be the voice of Uber
- Passion for helping others and creating support experiences that surprise and delight
- Ability to break down complex problems, offer well thought-out recommendations and push problems to resolution with multiple stakeholders and decision-makers
- Skilled at handling multiple tasks at once and you have the drive to see them to completion
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Senior Regional Community Operations Specialist Resume Examples & Samples
- High-quality communication skills in written and spoken English, Cantonese and Chinese
- At least 2 years of relevant professional experience, preferably in a customer service, customer relations, PR environments
- Exceptional reading comprehension and writing skills. Must be able to connect what riders or drivers are asking for with answers to their true issues
- High proficiency using computers and typing skills both English and Chinese
- Ability to troubleshoot problems and find speedy resolutions
- Skilled at handling multiple issues at once to efficiently solve a large number of inquiries
- Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of user
- Ideal person would be the permanent resident in Macau
- 30-40% travelling required
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Community Operations Program Manager Resume Examples & Samples
- Manage Facebook's cross-functional operational efforts, working with engineering, policy, training and other operational teams to ensure smooth rollout of changes
- Facilitate discussion and coordination among operational stakeholders across the company
- Communicate operational decisions to the broader cross-functional team, and ensure that those decisions are properly implemented
- Partner with the different operational teams to provide support and resources during and after projects
- Facilitates relationships between teams, moves initiatives forward, finds resources, raises concerns to appropriate owners early and resolves open issues that prevent progress
- Hold the line when schedule or progress is in jeopardy while maintaining respectful relationships
- Predicts roadblocks and obstacles and establishes meetings or integration points between teams
- Prioritize competing needs with good reasoning and creative solutions
- Maintains and refines programs and initiatives, establishing best practices, next steps, and outcomes
- Contributes to program processes and tools, updating databases and initiating improvements where needed
- 3+ years of Program or Project Management experience
- Excellent communication and organization skills, with the ability to multi-task and juggle multiple competing priorities in a fast-paced environment
- Strong analytical, problem-solving, negotiation and organizational skills with a clear focus under pressure
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Automation Developer, Community Operations Resume Examples & Samples
- Ability to work autonomously, set agendas and prioritize work with minimal input
- Ability to thrive in a dynamic and fast-paced operational environment, to drive change, and to collaborate effectively with a variety of individuals and organizations
- Passion for driving solutions for a global operational team
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Content Writer, Community Operations Resume Examples & Samples
- Experienced project manager, with the ability to work through ambiguity and manage competing priorities
- Experience defining, tracking, and reporting on content metrics
- Knowledgeable in data-driven analysis
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Software Developer, Community Operations Resume Examples & Samples
- Ask the right business questions, leverage data to provide insights about user behavior and patterns to inform business decisions
- Bachelor’s degree in Computer Science or a related field (or 2+ years programming experience)
- 2+ years of experience in a technical environment
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Community Operations Coordinator, / RHS Resume Examples & Samples
- Performs duties related to a residence hall or apartment complex in order to facilitate operations
- Performs duties in the business office relating to conference and room bookings, tracking expenditures, and other functions
- Recruits, hires, trains, supervises, evaluates and schedules student team members who work at service centers and the business office, provides residence hall tours, and provides service for summer operations
- Serves as a liaison with residents and guests, including providing referrals to University services and resources and responding to and resolving issues and concerns
- Provides assistance for conferences, including registration, customer service, tours, and updating electronic tracking system
- Assists in developing and implementing policies and procedures
- Oversees operations in order to maintain quality control and meet deadlines
- Forecasts needs and orders supplies in order to maintain inventory levels
- Prepares special and periodic financial or other reports and maintains Unit records
- Maintains health and safety standards in order to ensure compliance with University, State, and Federal rules and regulations
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Community Operations Coordinator, / RHS Resume Examples & Samples
- Serves as administrative operational contact for the neighborhood engagement center and/or neighborhood and provides administrative leadership for the following specialized areas: conferences, neighborhood and engagement center initiatives, training
- Coordinates neighborhood building access process
- Provides administrative leadership for business functions relating to conference and room bookings, and tracking expenditures, and other functions
- Trains, develops, supervises, evaluates and schedules student team members who work at service centers and the business office
- Provide service for summer school operations
- Provides assistance for conferences, including registration, customer service, bookings, and updating electronic tracking system
- Assists in developing and coordinates the implementation policies and procedures
- Oversee operations in order to maintain quality control and meet deadlines to facilitate student success
- Prepares special and regular financial or other reports and maintains unit records
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Instructional Designer, Community Operations Resume Examples & Samples
- Perform needs analysis, scope projects, and evaluate existing documentation to identify the most appropriate training approach and content to meet the learning needs of the Community Operations team
- Design and develop creative training programs, modules, and materials in multiple modalities, including synchronous remote learning methodologies, blended classroom learning, interactive e-learning modules, videos, device learning labs, infographics and facilitator guides
- Collaborate with a global training team as well as subject matter experts (SMEs) to support various program and project initiatives
- Support the evaluation of individual classroom modules and courses, as well as instructional programs
- Leverage Facebook learning technology such as LEARN, Groups, Live to create bite-sized learning content which is measurable and cutting-edge
- Manage complex relationships with XFN stakeholders in an environment with short deadlines and high business impact
- Effectively manage cross-functional projects from initiation to evaluation
- 3+ years of instructional design experience/background
- Knowledge and proven application of instructional theories and adult learning principles in multi-modal instruction
- Experience using standard publishing tools (Office and Adobe products)
- Ability to communicate with a variety of audiences and engage and influence stakeholders
- Ability to juggle multiple priorities in a dynamic and changing environment
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Project Manager, Safety, Community Operations Resume Examples & Samples
- Develop an understanding of safety issues and how they affect Facebook, Instagram, and our communities
- Apply your expertise to ensure care for users who are most in need
- Use analysis and impact metrics to develop new strategies and processes that increase operational efficiency and deliver better user experience
- Manage short, medium and long- term capacity planning for multi-skilled team, working with key business stakeholders to define headcount needs, staffing plans and manage resourcing to execute against operational targets and achieve business objectives
- 2+ years of work experience in role involving strategic/analytical initiatives (project management, operations, consulting experience, data analysis or technical systems)
- Ability to communicate to a variety of audiences
- Strategic thinker with analytical and problem-solving skills
- Ability to assess, analyze and resolve issues, and distill that complexity into simple and concise communication
