Bi-lingual Spanish Resume Samples
4.6
(122 votes) for
Bi-lingual Spanish Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the bi-lingual spanish job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Craft your perfect resume by picking job responsibilities written by professional recruiters
Pick from the thousands of curated job responsibilities used by the leading companies
Tailor your resume & cover letter with wording that best fits for each job you apply
Resume Builder
Create a Resume in Minutes with Professional Resume Templates
CHOOSE THE BEST TEMPLATE
- Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS
- Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES
- Instantly download in PDF format or share a custom link.
GO
G O'Connell
Grant
O'Connell
642 Hoppe Hollow
New York
NY
+1 (555) 834 7338
642 Hoppe Hollow
New York
NY
Phone
p
+1 (555) 834 7338
Experience
Experience
Chicago, IL
Case Management Assistant Bi-lingual Spanish
Chicago, IL
Schaden Group
Chicago, IL
Case Management Assistant Bi-lingual Spanish
- Manages a case load of 100 - 150 low acuity patients that are identified for population management by the case manager
- Provides feedback to Clinical Services Supervisor regarding process improvement
- Facilitates patient’s appointments as directed by the case manager
- Performs data entry
- Performs outbound patient calls per clinical pathway
- Authorizes selected services per explicit criteria and guidelines
- Collects data for clinical review and submits data to licensed clinical services staff for decision - making
Dallas, TX
Bi-lingual Spanish Customer Service Representative
Dallas, TX
Pfeffer LLC
Dallas, TX
Bi-lingual Spanish Customer Service Representative
- Answering inbound telephone calls and providing outstanding customer support
- Identifying and reporting recurrent issues related to shipping process and site performance
- Coordinating and following up with other departments to ensure problem resolution, and work together with other Customer Service team members to promote an environment of customer satisfaction
- Enthusiasm for work responsibilities
- Work as a team member with all other staff
- Effectively manage large amounts of incoming calls
- Following up on all written correspondence and escalate to Customer Service Manager on duty as necessary
present
Philadelphia, PA
WFH Bi-lingual Spanish Inside Patient Navigation & Information Resource Specialist
Philadelphia, PA
Torp Group
present
Philadelphia, PA
WFH Bi-lingual Spanish Inside Patient Navigation & Information Resource Specialist
present
- Using prescribed protocols, respond to phone and email blood-cancer related inquiries from patients, caregivers, and professionals; give accurate, current information on risks, diagnosis, treatment, rehabilitation, follow-up care and medical facilities/providers
- Complete an electronic record documenting each interaction, specifically capturing the demographics of the individual receiving assistance and delineating all details of each inquiry, including action taken and information/resources provided. Maintain confidentiality at all times
- Perform other related duties as assigned
- Keep current on developments and trends related to detection, treatment and research regarding blood cancers by reading peer-reviewed literature, materials from professional organizations, and attending professional symposia/conferences
- Provide information and consultation to national and chapter staff on blood cancer diagnoses and treatments as requested
- Represent IRC at professional meetings, conferences, and in partnership initiatives and as requested, both by phone and in person
- Collaborate on the submission of abstracts to professional organizations for presentations as requested
Education
Education
Bachelor’s Degree
Bachelor’s Degree
North Carolina State University
Bachelor’s Degree
Skills
Skills
- Clinical Tasks: These job tasks provide patient care & are to be performed competently, consistently, accurately & according to established regional/departmental clinical protocols, policies & procedures & standards. They are
- Prepares & organizes patient's office visit for known reason/procedure by ensuring that all appropriate tests, clinical information (e.g. diagnostic test results, consultation reports, outside records, etc.) & order entries are ready for clinician review prior to appointment time.
- Collects pertinent subjective (e.g. signs & symptoms, allergies, current medication, tobacco use, etc.) & objective (e.g. vital signs, height, weight, etc.) data related to patient's reason for visit (i.e. chief complaint, presenting symptoms or procedure)
- Recognizes signs & symptoms of common medical illnesses, abnormal versus new/existing & reports to clinician. Alerts clinician on signs & symptoms requiring immediate attention & respond to directions per clinician
- Prepares patient for actual visit/procedure prior to clinician's exam during rooming-in process
- Assures exam/procedure room contains appropriate supplies, equipment, forms & educational materials are available & ready for use during visit/procedure. Checks equipment are in safe working order & cleans room after use
- Provides patient with after-visit, follow-up, self-care or procedural instructions and/or educational materials as directed by clinician
- Use KP HealthConnect & other information systems to document all pertinent data & outcomes of patient care according to standardized procedures & policies such as & not limited to the use of SBAR, KP HealthConnect smarttools, etc. Updates demographic or historical clinical data gathered in the electronic medical record
- Clinical Procedures: Performs diagnostic tests, therapies & procedures within scope of authorized duties competently & with maintenance of proficiency according to: a) specific department standards on core clinical tasks (see department's list of core skills); b) application of knowledge & skills appropriate to developmental age of patient;; & c) established policies such as & not limited to patient safety, aseptic & sterile techniques & infection control. Examples of categories of clinical tasks are as follows
- Screening tests - e.g. vital signs, vision, hearing, developmental, LOPS, pain, etc
8 Bi-lingual Spanish resume templates
Read our complete resume writing guides
1
Bi-lingual Spanish Processor Resume Examples & Samples
- Strong organization and communication skills
- The ability to work independently
- Detail oriented, ability to multi task, previous second mortgage experience a plus
- Good knowledge of Word, Excel, and Access-previous experience with CitiLink a plus
- Must speak Spanish to be considered for this role
2
Direct Sales Representative Bi Lingual Spanish Resume Examples & Samples
- Identify customer needs, wants, and desires in conversation and match with company products and diplomatically handle interactions with potential customers
- Achieve established sales goals and quotas
- Work independently to promote the sales of Time Warner Cable residential products and services
- A minimum of one year of proven sales experience; or 2 years of college; or equivalent combination of sales experience and college education preferred
- Maintain proper appearance/attitude at all times to represent Time Warner Cable in the community
- Must have basic mathematical and computer skills
- Proficient time management skills and ability to prioritize
3
Bi-lingual Spanish Customer Service Representative Resume Examples & Samples
- Answering inbound telephone calls and providing outstanding customer support
- Responding to customer questions and comments via phone, email, social media and live chat with speed and professionalism
- Becoming familiar with product information, and brand fit
- Coordinating and following up with other departments to ensure problem resolution, and work together with other Customer Service team members to promote an environment of customer satisfaction
- Navigating proficiently through our multiple systems
- Being up to date with our US and country specific new policy and procedures
4
Teller Bi Lingual Spanish Arrow Hwy & Lone Hill Ave Resume Examples & Samples
- Educate and engage clients on the various technological tools available to them to improve their banking experience
- Demonstrated ability in providing a great customer experience by engaging customers in conversation and educating customers on the various products and services available to them
- Ability to identify client needs and refer to appropriate branch team members
- Minimum 6 months of customer service experience
- High school diploma or GED equivalent
- Ability to work a flexible schedule; which may include evening and weekends
- Ability to pay close attention to detail and time management
- Proven track record of success working well in a team environment
- Must be flexible on work location based on branch/market staffing needs
5
Bi-lingual Spanish Customer Service Representative Resume Examples & Samples
- Effectively perform data entry and verification of customer orders
- Develop and maintain a proficient working knowledge of Maestro, Order Billing System , Quality Management Systems, and other proprietary systems
- Schedule and assign installations. Verify ship and installation dates per builders release and schedule
- Research and schedule service/warranty requests. Order parts for service and coordinate delivery for installations and service items
- Resolve customer related issues
- Assist in achievement of proper mark up and margins on installation services
- Obtain purchase orders per policy, as needed
6
LPN, Internal Medicine Bi-lingual Spanish Resume Examples & Samples
- Clinical Tasks: These job tasks provide patient care & are to be performed competently, consistently, accurately & according to established regional/departmental clinical protocols, policies & procedures & standards. They are: Prepares & organizes patient's office visit for known reason/procedure by ensuring that all appropriate tests, clinical information (e.g. diagnostic test results, consultation reports, outside reports, etc.) & order entries are ready for clinician review prior to appointment time
- Performs focused/limited nursing assessment & triage on routine or self-limiting medical conditions as directed by RN/clinician. . Recognizes when to defer to and/or assist with comprehensive assessment for complex medical conditions by RN/clinician. Utilizes standardized tools (e.g. PST, health maintenance alerts) to identify & address health maintenance/care gaps with patient & alerts clinician on those that require his/her attention
- Recognizes signs & symptoms of common & routine medical conditions/illnesses, abnormal versus new/existing & implements planned nursing & medical interventions as delegated by RN/clinician
- Contributes to the development, implementation or modification of the individualized patient's plan of care under the direction of the RN/clinician
- Prepares patient for actual visit/procedure prior to clinician's exam during rooming-in process
- Assures exam/procedure room contains appropriate supplies, equipment, forms & educational materials are available & ready for use during visit/procedure. Checks equipment are in safe working order & cleans room after use
- Provides health teaching/education or advice on routine or self-limiting medical conditions, procedures, tests, surgeries, self-injections, etc
- Utilizes standardized tools to determine patient's level of engagement in self-care as directed by RN
- Uses KP HealthConnect & other information systems to document all pertinent data & outcomes of nursing care according to standardized procedures & policies such as & not limited to the use of SBAR, SOAP or APIE, KP HealthConnect smarttools, etc. Updates demographic/historical clinical data gathered in electronic medical record
- Two (2) plus years of nursing experience in assigned department's clinical area (e.g. Pediatrics, FP/IM, OB/Gyn, Surgery, Allergy, Dermatology, Urology, etc.) within an ambulatory care setting preferred
- IV therapy experience or recent certification preferred
- Current working knowledge and clinical skills in providing routine care, education and advice in assigned department's clinical area OR successful completion of appropriate competencies for assigned primary/specialty care department preferred
7
Cust Contact & Ops Spec-bi-lingual Spanish Speaking Resume Examples & Samples
- 1 year of experience in an office, call center, or customer contact environment
- Bilingual- English/Spanish
- 2+ years of experience in a call center, or customer contact environment
- Previous experience as a team leader or trainer in an office, call center, or customer contact environment
- 620, 440, or other applicable and relevant licenses or certifications
8
Peak Time Teller N Narragansett Ave Brickyard Bi-lingual Spanish Preferred Resume Examples & Samples
- Minimum one year of experience in customer service
- Effective interpersonal/customer service skills
- Strong reading, writing and mathematical skills
- Ability to communicate clearly and effectively with customers and coworkers
9
Branch Manager Nmls West North Ave Northlake Bi-lingual Spanish Preferred Resume Examples & Samples
- Bachelor’s degree, or equivalent work experience
- Strong analytical skills necessary to evaluate credit requests, prepare budgets and determine trends in a given marketplace
- Proven commitment to quality customer service
- Ability to manage multiple tasks/projects and deadlines simultaneously
10
Medical Assistant, Bi-lingual Spanish Resume Examples & Samples
- Clinical Tasks: These job tasks provide patient care & are to be performed competently, consistently, accurately & according to established regional/departmental clinical protocols, policies & procedures & standards. They are
- Prepares & organizes patient's office visit for known reason/procedure by ensuring that all appropriate tests, clinical information (e.g. diagnostic test results, consultation reports, outside records, etc.) & order entries are ready for clinician review prior to appointment time
- Collects pertinent subjective (e.g. signs & symptoms, allergies, current medication, tobacco use, etc.) & objective (e.g. vital signs, height, weight, etc.) data related to patient's reason for visit (i.e. chief complaint, presenting symptoms or procedure)
- Utilizes standardized tools (e.g. PST, health maintenance alerts) to identify & address health maintenance/care gaps with patient & alerts clinician on those that require his/her attention
- Recognizes signs & symptoms of common medical illnesses, abnormal versus new/existing & reports to clinician. Alerts clinician on signs & symptoms requiring immediate attention & respond to directions per clinician
- Provides patient with after-visit, follow-up, self-care or procedural instructions and/or educational materials as directed by clinician
- Use KP HealthConnect & other information systems to document all pertinent data & outcomes of patient care according to standardized procedures & policies such as & not limited to the use of SBAR, KP HealthConnect smarttools, etc. Updates demographic or historical clinical data gathered in the electronic medical record
- Clinical Procedures: Performs diagnostic tests, therapies & procedures within scope of authorized duties competently & with maintenance of proficiency according to: a) specific department standards on core clinical tasks (see department's list of core skills); b) application of knowledge & skills appropriate to developmental age of patient;; & c) established policies such as & not limited to patient safety, aseptic & sterile techniques & infection control. Examples of categories of clinical tasks are as follows
- Screening tests - e.g. vital signs, vision, hearing, developmental, LOPS, pain, etc
- Diagnostic tests - e.g. urine dips, spirometry/peak flow, bladder scan, finger sticks for glucose, O2 saturation rate, etc
- Medication administration via oral, topical, otic, rectal, vaginal, IM, SubQ, intradermal, ophthalmic, inhalation & nasal routes
- Wound care - e.g. routine dressing changes, staple/suture removal, cleansing/flushing of wounds
- Application and/or removal of orthopedic appliances & other devices - e.g. splints, slings, orthotics, cast, crutch mgmt, anti-embolic stockings measurement, procedural safety restraints, etc
- Minor surgical procedures assist - e.g. biopsies, excisions, insertion of devices, D & C, etc
- Medical procedures assist - e,g. PAP, colonoscopies, sigmoidoscopies, colposcopies, joint aspirations, etc
- Lab specimens collection & labeling - e.g. nose, throat, wound, application of U-bag, etc
- Irrigations - e.g. eye, ear
- Instrument/equipment set-up, cleaning & processing (sterile & non-sterile) - e.g. scopes, cryogun, O2 tank, procedural trays, etc
- Ambulate/transfer of patient using lift equipment
- One (1) to two (2) years in a medical assistant position to assigned department's clinical area (e.g. Pediatrics, FP/IM, OB/Gyn, Surgery, Dermatology, Neurology, Cardiology, etc.) within an ambulatory care setting preferred
- Current National Medical Assistant Certification preferred
- Demonstrated clinical knowledge and procedural skills and/or documented trainings in assigned department's clinical area within the last one (1) to three (3) years preferred
- Familiarity in documenting in an electronic medical record system preferred
11
WFH Bi-lingual Spanish Inside Patient Navigation & Information Resource Specialist Resume Examples & Samples
- Using prescribed protocols, respond to phone and email blood-cancer related inquiries from patients, caregivers, and professionals; give accurate, current information on risks, diagnosis, treatment, rehabilitation, follow-up care and medical facilities/providers
- Provide blood cancer patients and caregivers referrals to needed financial and psycho-social resources that are available from LLS and other local and national organizations
- Schedule and conduct proactive follow-up calls to patients and caregivers as appropriate to provide further navigation that will help them access care or services
- Complete an electronic record documenting each interaction, specifically capturing the demographics of the individual receiving assistance and delineating all details of each inquiry, including action taken and information/resources provided. Maintain confidentiality at all times
- Conduct internet searches to identify specific disease, treatment, and resource information for patients
- Conduct clinical trials searches for IRC callers, as requested and based on information provided, to assist in finding appropriate blood cancer trials; refer to LLS’s clinical trial navigation lead as indicated
- Keep current on developments and trends related to detection, treatment and research regarding blood cancers by reading peer-reviewed literature, materials from professional organizations, and attending professional symposia/conferences
- Provide information and consultation to national and chapter staff on blood cancer diagnoses and treatments as requested
- Represent IRC at professional meetings, conferences, and in partnership initiatives and as requested, both by phone and in person
- Collaborate on the submission of abstracts to professional organizations for presentations as requested
- Nursing degree (BSN or RN), Masters in Social Work, Masters in Health Education, or Masters in Library Science
- Three years of previous experience in a health care delivery setting working with patients and their families
12
Teller West North Ave Northlake Bi-lingual Spanish Preferred Resume Examples & Samples
- Minimum six months of experience in cash handling and customer service
- Physical requirements: May be required to stand for extended periods of time and may be required to lift bags/boxes of coin weighing up to 50 pounds
- Basic clerical and processing skills
13
Branch Manager Nmls West rd Street Chicago West rd Bi-lingual Spanish Preferred Resume Examples & Samples
- Minimum four years of bank and/or management experience
- Demonstrated ability to work within and develop a team environment
- Ability to proactively solicit new business
- Strong background in sales and sales management practices
14
Universal Banker Nmls W Cermak Rd Cicero Bi-lingual Spanish Preferred Resume Examples & Samples
- Basic knowledge of retail product philosophy, policy, procedures, documentation and systems
- Effective selling, cross-selling and referral skills
- Previous experience in a financial sales representative oriented role
15
Human Services Specialist, Bi-lingual Spanish Resume Examples & Samples
- Narrate actions taken on behalf of customers on their case record (TRACS) for appointments, notices, etc
- Provide agency forms to customers and maintain supplies of agency forms in the lobby and at critical work stations
- Maintain the lobby/reception area in a manner that supports a trauma informed philosophy which includes a calm environment that is clean and organized for maximized efficiencies
- Review documents for completeness (including needed verification), for TANF (Temporary Assistance for Needy Families), ERDC (Employment Related Day Care) and SNAP to ensure all questions have been answered; including applications received online, electronically and in paper format. Assist with collecting missing information when possible. Screenings of documents may include a brief interview with customers to identify needs. Review system and narrative screens
- Receive, review and send documents on behalf of medical applicants to the appropriate Medicaid agency (Oregon Health Authority, Child Welfare or Aging and People with Disabilities)
- Provide copies of documents to customers when appropriate or requested including contact information of appropriate Medicaid agency
- Provide, in accordance with the branch standards, bus passes/tokens, gas vouchers or other negotiable documents as approved by the worker
- Accurately track negotiable document distribution in accordance with the Field Business Procedures Manual
- Experience eliciting information from applicants/recipients for a program/service
- Experience explaining rules, regulations, and procedures for a program/service
- Experience working with computers
- Experience filing
- Experience processing, entering, and/or verifying detailed data efficiently and accurately
- Experience communicating with and resolving conflicts/disputes with clients or customers
- Experience working with diverse populations
- Excellent communication skills - verbally and in writing
- Excellent typing skills
- Must be adept at changing frame of reference several times during a work day as it relates to working with families with immediate needs and the administration of agency programs
16
Branch Manager Nmls W Cermak Rd Berwyn Bi-lingual Spanish Preferred Resume Examples & Samples
- Minimum two years of bank and/or management experience
- Thorough knowledge of the bank's products and services
- Thorough knowledge of regulatory, policy and compliance issues
- Ability to resolve complex problems with minimal guidance
- Thorough knowledge of human resources issues, including performance management and progressive discipline
17
Teller N Narragansett Ave Chicago Brickyard Bi-lingual Spanish Preferred Resume Examples & Samples
- Basic reading, writing and mathematical skills
- Willingness to proactively solicit new business as necessary
- Bilingual language skills a plus
18
Bi-lingual Spanish Resume Examples & Samples
- Assist Warranty/Insurance customers by providing the highest level of service
- Put the customer first and remain polite and professional at all times building a positive rapport with a variety of personality types
- Receive incoming calls from customers, vendors, merchants, and service companies and resolve issues regarding specific products, warranty terms and conditions, service calls, and general questions
- Maintain a continual working knowledge of our client’s products, services and promotions
- Deliver superior service utilizing troubleshooting and problem solving skills to successfully supply accurate information to callers and resolve their issues
- Research, respond and resolve customer issues in a timely fashion
- Retrieve information from our systems (based on customer inquiry) and communicate information back to the customer in a clear and educated manner
- Document all customer information, communications and sales in CRM system
- Be available to work any shift in a 24/7 call center that is offering great compensation
- Some college preferred
- One year of customer service experience in a call center environment, preferably dealing with complaint resolution and escalation calls is preferred
- Should have a knowledge and strong understanding of call center metrics
- Achieve a minimum score of “meets” on all hiring assessments required
- Proficient computer and data entry skills with proficiency in Windows based programs and superb navigational skills
- Ability to operate dual screens with the ability to multi-task and follow procedures
- Insurance and/or Warranty experience preferred but not required
- Mastery of the English language, both written and verbal
- Ability to think independently and make decisions
- Professional telephone etiquette and excellent oral and written communication skills
- Background that supports consistent employment and job stability
- Willingness to learn and a passion for helping people
- Strong attention to detail, dependability and follow through
- Flexibility to adapt to changes in a growing organization
- Self-motivated, positive attitude, and a love for hard work
- Background and/or drug test may be required
19
Universal Banker Nmls N Narragansett ave Chicago Brickyard Bi-lingual Spanish Preferred Resume Examples & Samples
- Two or more years of experience or commensurate training in retail activities, including sales and cash handling
- Effective selling and referral skills
- Strong mathematical, problem-solving, and negotiation skills
- Ability to analyze customer credit data and other related financial information
20
Bi-lingual Spanish Customer Service Resume Examples & Samples
- Working knowledge of an ERP system, such as JD Edwards or SAP
- Advanced Excel and Access Skills
- Knowledge of cutting tools, mining, metal and carbide use is a plus
21
Case Management Assistant Bi-lingual Spanish Resume Examples & Samples
- Authorizes selected services per explicit criteria and guidelines
- Collects data for clinical review and submits data to licensed clinical services staff for decision - making
- Performs outbound patient calls per clinical pathway
- Facilitates patient’s appointments as directed by the case manager
- Manages a case load of 100 - 150 low acuity patients that are identified for population management by the case manager
- Provides feedback to Clinical Services Supervisor regarding process improvement
- Performs data entry
- HS Diploma or GED
- 2+ years of medical assistant or clinical/healthcare administrative experience
- Able to create, edit, save and send documents utilizing Microsoft Word and Excel
- Able to navigate a PC to open applications, send emails, and conduct data entry
- Bilingual Spanish speaking
- Graduate from an accredited Medical Assistant program (MA diploma)
- Experience working within the Healthcare Industry and healthcare insurance
- Experience working in a Hospital, Physician's Office, or Medical Clinical setting
- Experience working with Medicare and / or Medicaid Services
- 1 year knowledge of UM / QM processes and principles
- Knowledge of general IPA operations
- Computer literate in Microsoft Word and Excel
- Strong ability to work effectively with nurses, physicians and other clinical and operational staff, both written and verbally
- Self - motivated with strong organizational skills
- Bi - lingual Spanish written and verbal fluency skills
22
Bi-lingual Spanish Customer Service Representative Resume Examples & Samples
- Effectively manage large amounts of incoming calls
- Understand and be able to use all systems
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives
- Meet personal and team goals and metrics
- Work as a team member with all other staff
- Follow procedures, guidelines and policies
- Other duties as necessary
- High school degree or GED; Bachelor’s Degree is desirable
- 6 months Call Center experience preferred; or 1 year customer service with strong phone contact handling skills
- Knowledge of Microsoft Office programs
- Experience in meeting deadlines and adhering to strict standards
- Enthusiasm for work responsibilities
- Knowledge of Medicaid is desirable
- Bilingual with Spanish a must
23
Personal Banker Nmls N Narragansett Ave Brickyard Bi-lingual Spanish Preferred Resume Examples & Samples
- Minimum two years of experience in retail banking and/or sales industry
- Ability to sell traditional bank products and process transactions
- Thorough understanding of banking operations, product knowledge, sales, and new business development
- Excellent customer service/relations and community relations
- Strong interpersonal, verbal and written communication skills
- Ability to identify and resolve/escalate problems
- Strong interpersonal and relationship building skills
24
Bi-lingual Spanish Trainer Resume Examples & Samples
- Create, edit, translate, and train employees on Standard Operating Procedures (SOPs)
- Ability to read, write and speak fluent English
- Translate all trainings and relevant documentation from English to Spanish, as needed. C
- Contribute to the creation and maintenance of the assigned standard in the Quality Risk Management Program (QRMP) as assigned
- Create, update, distribute, and train on changes related to paperwork for lines and operators
- Administer daily, monthly, quarterly, yearly training schedules for compliance training, on the job certifications/qualifications
- Manage the training tracker and report out as necessary. Coordinate completion of process picture maps for knowledge process, JSAs, and safe practice development
- Perform responsibilities in accordance with Work Safe Procedures and GMP standards. Perform any other duties as required by supervision
- Computer literacy, including proficiency in MS Word, MS Excel, MS Outlook, and SAP and any new required factory systems
- Ability to learn new computer applications
- Ability to read, write and communicate in English and Spanish is required
- Good written (to translate) and verbal communication skills in English and Spanish
- Must be able to multitask, evaluate options and make good decisions
- Must have positive influential capability
- Capability to facilitate in front of large groups of individuals in English and Spanish
- Requires organizational and research skills
25
Sales & Service Manager Nmls West rd Street Chicago West rd Bi-lingual Spanish Preferred Resume Examples & Samples
- Strong decision-making and problem-solving skills
- Ability to resolve complex customer and employee-related issues with minimal guidance
- Demonstrated understanding of branch operations and financial products and services
- Experience having served in an assistant branch manager capacity or related role
26
Bi-lingual Spanish Customer Service Representative Resume Examples & Samples
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call-related information for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues
- Upsells to customers as necessary
- High School Diploma or GED required; college degree preferred
- Customer service experience a plus
- Phone-related customer service a major plus
- Familiarity with Microsoft Windows, Word, and Excel applications
- Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
- Ability to use phone and computer systems
- Strong listening/comprehension skills
- Ability to stay composed and objective
- Conversational, patient and confident, with a positive attitude
