Bi-lingual Resume Samples

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A Daugherty
Antonio
Daugherty
6393 Leif Rapids
Boston
MA
+1 (555) 182 8824
6393 Leif Rapids
Boston
MA
Phone
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Experience Experience
Chicago, IL
Bi-lingual Administrative Assistant
Chicago, IL
Marks-Dickens
Chicago, IL
Bi-lingual Administrative Assistant
  • Scheduling and calendar management related for executive business development managers and corporate wide initiatives
  • Manage electronic schedules to ensure efficient time management
  • Providing telephone coverage for executives with clients
  • Preparing training materials for reproduction
  • Planning/organizing: prioritizes and plans work activities and uses time efficiently
  • Researching information from internal and external sources
  • Prepare, track & follow-up on Check Requests, Purchase Requisitions, RFQ’s, & PAR’S to ensure timely delivery of goods & services Monitor & track departmental travel requests & activity
San Francisco, CA
Bi-lingual Business Development Representative
San Francisco, CA
Jaskolski, Boyer and Lehner
San Francisco, CA
Bi-lingual Business Development Representative
  • Establish qualified leads through cold calling and networking
  • Work closely with the Sales and Sales Engineering teams to accelerate sales cycle, extend reach into target accounts and refine the lead development process
  • Set appointments with key decision-makers and influencers
  • Work with field team in a coordinated fashion driving and supporting selected initiatives
  • Document all activities in Salesforce and manage the information in the database on all lead prospects and opportunities
  • Pre-qualify leads and prospects for the Account General Manager
  • Develop value proposition messaging in a competitive market
present
Houston, TX
Bi-lingual Medical Center Administrator
Houston, TX
Swift and Sons
present
Houston, TX
Bi-lingual Medical Center Administrator
present
  • Ensures work schedules and staffing patterns are implemented and recognizes and Promotes teamwork
  • Assures that the facility is clean and well-maintained and that all equipment is in good working order
  • Performs other related duties and responsibilities as assigned
  • Participates in and facilitates staff, patient education, and marketing activities. Meets with marketing to develop marketing events to promote center growth
  • Maintains patient and business confidentiality at all times and treats patients, the public and co-workers in a professional manner
  • Handles patient problems and complaints, and work effectively and promptly on problem resolution
  • Responsible for ensuring proper training and mentoring of all associates on population health and their role in the success of continuity of care patients
Education Education
Bachelor’s Degree in Integrity
Bachelor’s Degree in Integrity
Temple University
Bachelor’s Degree in Integrity
Skills Skills
  • Demonstrated outstanding level of professionalism, ability to exercise good judgment, discretion, tact, and diplomacy
  • Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for the executive team
  • Excellent problem solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions
  • Strong oral and written communication skills
  • Sound business ethics, including the protection of highly proprietary and confidential information
  • Ability to work with all levels of internal staff, as well as outside clients and vendors
  • Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude
  • Ability to be flexible to handle multiple priorities and to work overtime as necessary
  • Ability to adapt to new technology systems, sales database
  • Ability to work under tight deadlines while managing multiple projects
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15 Bi-lingual resume templates

1

Executive Assistant Career Opportunities Available Bi-lingual Skills a Plus Resume Examples & Samples

  • Manage calendars and schedule meetings. Use the "scheduler" feature for arranging group calls/meetings
  • Use firm travel and meeting tools. Follow policies and procedures to make travel/meeting arrangements. Confirm details and create itineraries
  • Apply Ernst & Young's branding and correspondence guidance, to format/edit letters, reports, and correspondence from draft to client-ready stage. Become knowledgeable of firm mailing/delivery processes
  • Maintain documents on appropriate file servers and repositories. Learn and adhere to Ernst & Young's records retention policies
  • Proactively develop relationships with key internal/external client contacts, gaining recognition as a team resource
  • Help with project plans for small project teams, in local and virtual team settings
  • With guidance, may manage certain administrative aspects of client engagements
  • Collaborate with colleagues to recommend most cost-effective ways to complete tasks. Apply and share knowledge gained about work processes, resources, and structure and business of the firm/service line/functional group
  • Develop and demonstrate solid knowledge of firm-wide and service line-specific tools, processes, and databases. These include the Standard Tracking and Reporting System (STARS), Global Tool for Acceptance (GTAC), Global Accounting and Auditing Information Tool (GAAIT), Tax Practice Guidance & Tool (TPG&T), eDocs, and internal accounting tools such as iClick and Global Financial Information System (GFIS)
  • Use Ernst & Young's core technology applications, including Microsoft Word, Excel, PowerPoint, and Outlook. May act as a knowledge resource in one or more of these programs, and train others
  • Resolve straight-forward to moderately complex problems and issues, under general supervision
  • Use appropriate judgment and knowledge of firm policies, when sharing sensitive information
  • Handle administrative details and routine issues independently, and take responsibility for completing these on time, to a high quality
  • Proactively notify the appropriate individual on issues of quality, confidentiality, or risk
  • Collaborate with colleagues to understand client needs and requirements. This will include working with virtual teams
  • Proactively share knowledge with colleagues
  • Anticipate and respond to changing situations. Encourage and help others to do the same
  • Effectively manage conflicting priorities. This involves organizing your workflow, and teaming with colleagues to accomplish tasks and balance workloads
  • Develop and demonstrate a solid working knowledge of the firm's structure, service lines, key personnel, and policies and procedures
  • Effective interpersonal skills, with an ability to interface with personnel at all levels
  • Strong attention to detail, and a commitment to quality
  • Proficiency with automated calendar management tools, e.g.,MS Outlookand Blackberry
  • Bi-lingual skills, a plus (English and Spanish)
  • A minimum of 3 years of related experience
2

Bi-lingual Quality Assurance Team Lead-aml Resume Examples & Samples

  • English/Spanish FluencyRequired
  • Strong analytical skills and administrative skills required
  • Decision making skills; sound judgment
  • 5 yrs business experience
  • 3 years AML Investigation and/or Quality Assuranceexperience in a banking, financial services environment
  • A working knowledge of anti-money laundering laws and regulations is important to the performance of this position
  • Previous Leadership/Supervisory experience
  • 1 years quality review experience
  • Can work well under pressure
  • Can develop strong relationships with subordinates, peers, and senior managers
  • Ability to accurately listen. Considers information and opinions from others in a non-judgemental way
3

Bi-lingual AML Latam Risk & Control Manager Resume Examples & Samples

  • Minimum 5 years of combined experience in Risk and Control and within the area of AML/BSA
  • Team Lead/Supervisory experience required
  • Ability to travel 25% of the time
  • Strong control orientation, as demonstrated by previous work experience in fields such as consulting, audit, QA, and/ or risk management
  • Spanish language is necessary to support the customer within the LATAM region. Proven track record of managing either operational and/or control environments. Ability to interface with senior management and convey complex risk-related information
  • Drive results with high degree of accountability; proven time and task management competencies
  • Critical thinking and problem solving ability
  • Exceptional interpersonal and communications (both written and verbal)
  • Ability to establish rapport and build effective relationships across functions, across regions, and across all levels of management
  • Flexible, adaptable, responsive, positive approach
  • Excellent corporate work ethics (timely, respectful and considerate to co-workers, honest.)
  • Can demonstrate initiative and creativity in problem-solving
  • Self motivated/self-starter, can take initiative, can work independently without supervision and can step in to support other team members initiatives; Can work well under pressure
  • Can develop strong relationships with subordinates, peers, and senior managers; Demonstrates commitment and accountability and is self-confident in executing responsibilities
  • Audit/compliance professional qualification is an advantage but is not essential
4

Bi-lingual Senior QA Sme-aml Latam Maker Resume Examples & Samples

  • Promotes an environment of continuous improvement
  • Supports the Quality Assurance Team Lead in the training and development of Quality Assurance Subject Matter Expert (SME)
  • Conducts calibration sessions within the Quality Assurance Department. Provides ongoing feedback to help develop, encourage, motivate, train and help improve the performance of Quality Assurance SME’s and Jr Quality Assurance SME
  • Randomly monitor or re-review Quality Assurance SME’s and Jr. Quality Assurance SME’s reviews to ensure procedural standards are being maintained
  • Supports coaching and training efforts of analysts and Specialists (Mentoring)
  • Critically and objectively assesses analyst performance thru quality review for what is going well and what needs to improve. Accurately inputs evaluation information into monitoring software and thoroughly documents all comments
  • Identifies best practices and reports them to Quality Team Lead
  • Manages and ensures that all project performance metrics and requirements are met and/or exceeded
  • Completes special projects as assigned
  • Conducts Focus Group Discussions with Quality Assurance SME’s and Jr. Quality Assurance SME’s to determine disconnects and training needs
  • Manages and or participate in the dispute process as needed
  • Provides mentoring for analysts on AML (Anti Money Laundering) and process/procedure requirements
  • Provides operations expertise to internal work groups, teams, and committees focused on enhancing current procedures and creating efficiencies
  • Ensures compliance with policies, procedures and federal regulations
  • Minimum3 years of AML investigations experience or equivalent required
  • Minimum 1 year of quality assurance experience required
  • Subject Matter Expert of all levels of the alert monitoring process
  • Excellent coaching and development skills
  • Intermediate Microsoft Suite knowledge preferred
  • Detail oriented, self-motivated, and able to handle multiple projects/tasks
5

Bi-lingual AML QA Subject Matter Expert Resume Examples & Samples

  • Participates and may lead in calibration sessions within the Quality Assurance Department
  • Critically and objectively assesses analyst performance thru quality review for what is going well and what needs to improve
  • Accurately inputs evaluation information into monitoring software and thoroughly documents all comments
  • Acts as Subject Matter Expert (SME) on the day to day process of conducting quality review of operations analysts work
  • Provides mentoring for investigative analysts on AML (Anti Money Laundering) and process/procedure requirements
  • Expected to meet all productivity goals, quality standards, and performance goals personal and departmental
  • English/Spanish Fluency Required
  • 2 yrs business experience
  • Must be well organized, demonstrate initiative, and able to manage multiple projects
  • Spelling, grammar and proofreading skills required
  • Demonstrate high degree of integrity
  • Self motivated/self-starter, can take initiative, can work independently without supervision and can step in to support other team members initiatives
  • Can work well under pressure; Driven to complete the task
  • Ability to develop strong relationships with subordinates, peers, and senior managers;A team player who can work well with others
  • Ability to work in both a team environment and autonomously
  • Ability to quickly adapt to change in a dynamic and fast-paced environment
  • Demonstrates commitment and accountability and is self-confident in executing responsibilities
6

Bi-lingual Quality Assurance Support Intermediate Analyst Resume Examples & Samples

  • Completes special projects as requested
  • Responsible for tracking the results of quality assurance reviews and remedial action(s) in the QA database
  • Acts as a liaison between Operations, Training, and AML (Anti Money Laundering) America’s Management for coordinating goals and objectives to enhance continuous process and quality improvement
  • Responsible for assisting to develop and report Quality Assurance review results via metrics, and distribute to senior management, team leads, analysts, and other designated personnel
  • Proactively identifies and escalates areas of potential risk and/or quality improvement areas, as well as technology enhancements
  • 1+ yrs AML experience or equivalent QA experience in a financial services organization
  • Excellent verbal, written and interpersonal communication
  • Excellent skills in attention to detail
  • Effectively communicates with all levels of Management both internal/external to AML Americas on all matters
  • Ability to work with other members of team to achieve targets/timelines as well as interact with others with groups - technology and operations
  • Detailed oriented, self-motivated, and able to handle multiple projects/tasks
7

Bi-lingual Branch Customer Service Representative Resume Examples & Samples

  • MUST speak Cantonese and / or Mandarin
  • Minimum of one year’s proven customer service and/or sales experience or equivalent, including cash handling experience
  • Minimum of high school diploma or equivalent experience
  • Demonstrated interpersonal, communication and analytical skills
  • Proficiency with personal computers as well as pertinent mainframe systems and software packages
  • Positive customer service attributes
  • Demonstrated proficiency with sales referrals and product knowledge
8

Bi-lingual Writer Resume Examples & Samples

  • Supervise the top to bottom process of Producing on-air promo spots and presentations (write, edit, music, voice over, etc…)
  • Assist Creative Manager on creation and implementation of new campaigns
  • Supervise AP’s and PAs assigned to the WP’s projects
  • Supervises and directs voiceover sessions
  • Executes music searches and determines appropriate cuts, as assigned
  • Assists in the production of promo templates for promotional toolboxes and directs promotional shoots, as necessary
  • Remains informed of industry trends in desktop video production and on-air promotions
  • Bachelor’s degree in telecommunications, or related field
  • Minimum 3-4 years of on-air promotion, advertising, filmmaking, or related business experience
  • Must have great creative aspirations and interests
  • Strong and solid writing talent
  • Must have good knowledge of popular sports, leagues, and players
  • Must have strong experience in edit bays and knowledge of post-production process
  • Good verbal, written communication, negotiation, and presentation skills, as well as good interpersonal skills are required
  • Ability to manage multiple projects, leadership skills, and strong analytical skills
  • Knowledge of Microsoft Office applications, including Word, Outlook and Explorer are needed
  • Knowledge of industry standard post-production technologies required
  • Good organizational skills and attention to detail. Proven creative and conceptual thinking required
9

Bi-lingual Call Center Sales Representatives Resume Examples & Samples

  • Possess excellent speaking voice and vocabulary
  • Able to type a minimum of 25 WPM
  • Must be able to successfully complete training and pass exam
  • Effective use of computer skills
  • Exhibit excellent customer service skills
  • Must read, write, and speak English along withFrench fluently
  • Assist customers with add on products, offer alternatives and provide solutions
  • Assist customers and Call Center staff to resolve product related issues
  • Provide customers with product information and assist callers by answering their questions
  • Accountable for knowledge of current catalog, as well as past catalogs
  • Accountable for knowledge of current product, as well as past product
  • Attendance of, participation in, and mandatory note taking for Call Center product and ongoing
10

Bi-lingual Team Manager Resume Examples & Samples

  • Manage the department’s incoming and outgoing volumes for Chargebacks and retrieval requests and generic email bucket and ensure the established Service Level Agreements are achieved and maintained and effectively managed by following all processes including documentation or researching requests for chargebacks in order to contribute to the achievement of team and department goals by meeting or exceeding all performance measurements for the team
  • Act as a merchant advocate, pro-actively looking at ways to successfully win dispute transactions on behalf of merchant
  • Respond to Escalations from the National Account Support Team/Relationship Management group and the Phone Channel as it relates to the chargeback cycles
  • Minimize potential risk to the TDMS by verifying and investigating conflicting information on requests in accordance with TDMS policy practices and procedures
  • Act as a work package lead and expert on a variety of projects and initiatives with varying size and scope as it relates to Chargebacks and act as a Merchant Services Subject Matter for all chargebacks processes
  • Expert on a variety of projects and initiatives with varying size and scope as it relates to Chargebacks by collaborating on the projects and initiatives matters, such as requirements gathering, testing, results tracking, and training
  • Clearly communicating all required information and process changes to affected stakeholders
  • Acting as a gatekeeper for business changes for chargebacks by proactively approaching business partners and assisting them in implementing changes
  • Completing analysis to identify and recommend process improvements and measure and evaluate the expected benefits of any changes implemented. Research and analyzing data to identify trends in Retrieve request, chargebacks and Interac for merchants and business
  • Promote a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
  • Conduct and document coaching sessions for each team member , include for each a SMART action plan
11

Bi-lingual Production Assistant Resume Examples & Samples

  • Provides production support and assistance to creative directors and project managers by organizing and logging tapes and materials needed for the pre-production, production, and post-production phases of projects
  • Responsible for screening and logging game and show reels
  • Responsible for researching images, clips, and footage that is needed for projects
  • Coordinates and creates clip reels from materials screened
  • Researches statistics and information on players, teams, and sports
  • Supports the department in non-production tasks including the operations department. Courier runs when necessary. Deliver and pick up tapes and materials between the lot and 1440when needed
  • Either college education(high school is possible) in a disciplinary area pertaining to the entertainment industry, intern experience in a similar field, or a vast knowledge of what it takes to produce a high-quality promotion or show
  • It is necessary to have experience in a job or internship in a similar atmosphere so that he/she understands what is expected and what the job entails
  • Knowledge of sports is a plus
  • Must have strongwritten and verbal communication skills
  • Basic knowledge of Microsoft Officeapplications, including Word, Excel and Outlook is required
  • General internet search capability is necessary
  • Knowledge of production/tape formats, including Beta SP, Digital Beta, CD, and DVD formats is a plus
  • Must be able to deal with tight deadlines and rush situations in a composed and professional way
  • Must be able to research for hard-to-find shots, images, and clips
  • Must be able to use own judgment in knowing when to offer suggestions to improve on-air promos with regards to shots and footage
12

Bi-lingual Business Information Security Officer Resume Examples & Samples

  • Bachelor’s degree or higher with a concentration in Information Technology or a related discipline
  • Min 2 IS certifications or willingness to earn within 12 months of joining (CISSP, CISM, CISA or Equivalent)
  • Technical expertise and hands-on experience (5-10 years) with two or more of the following technologies
  • In-depth knowledge and understanding of CTI Operations processes
  • Expert in IS programs including, but not limited to, Audit Reviews, Risk Assessment, Awareness & Training, Identity Access & Management, Data Protection, Secure SDLC, Incident Management, Vulnerability Assessment, Third Party IS Assessment, Secure Configurations, Patch Management, etc
  • Min 5 years of Information Security experience. Knowledge of key government regulations and local laws
  • Strong technical aptitude, understanding of networking protocols and infrastructure designs required
  • Experience of working with ITIL, ISO 27001 and/or CoBIT processes and procedures, including document control
  • Audit experience and exposure is essential
  • Strong risk management background in a multi-national financial organization
  • English and Spanish Language (oral and written) a must
  • Team leader and contributor
  • Strong work ethic and excellent use of discretion and judgment
  • Strong organizational ability
  • Ability to build strong relationships between businesses and across countries
  • Effective communication skills at all levels and within the user community as well as with technology staff; specifically, the ability to translate "technical jargon" into business common business language
  • Ability to analyze complex issues and present findings and potential solutions in plain-English to various levels of management
13

Bi-lingual Digital Content Producer Resume Examples & Samples

  • Work with Program Director and Digital Content Manager to develop a strategic plan to achieve traffic goals
  • Plan, produce, and maintain original content for the station’s audio web stream
  • Regularly review market trends and innovations for new ideas and opportunities
  • Additional duties and responsibilities may be assigned as necessary
  • 2+ years of experience working with web-based programs and social media programs is required
  • 2-5 years of broadcast, print, or internet editing/writing a plus
14

Bi-lingual AML Senior Risk & Control Officer Resume Examples & Samples

  • Ensuring that all issues raised by the MCA Officers are escalated promptly to the appropriate level of management
  • Minimize corporate exposure to fines, penalties, and corporate and personal prosecution by managing an effective review program that will provide subject matter expertise in reviewing all procedures for risk mitigation to ensure appropriate controls are in place
  • Ensure all policies are adhered to, surface all individuals/financial institutions/other entities through AML monitoring practices that service to launder funds using Citigroup products and services
  • Be an advocate for the business point of view in all matters relating to compliance and/or audit
  • Support the Audit Coordination process in audit review and regulatory exam management
  • Assist as necessary in the management of the internal audit reviews and governmental regulatory reviews - manage the flow of information to and from the auditors through a standardized and controlled methodology; ability to accurately represent facts to auditors; and ability to orchestrate audit interviews appropriately
  • Bi-lingual – Spanish language skills required due to the interaction with LATAM customers (ability to read, write and speak requisite language is necessary)
  • 5+ yrs Business Operations experience
  • 3+ yrs combined experience in the following areas: banking/financial background with a risk and control discipline within the area of AML/BSA
  • Will require a broad understanding and comprehension of the AML Operations department
  • Experience in the areas of information security, risk and control, continuity of business, a plus
  • Ability to convey information effectively, both orally and written. Is able to express objectives and requirements and understands the frame of reference of audience. Effectively communicate with all levels of Management both internal and external to AML Americas on all matters
  • Acknowledged subject matter expert who through guidance and support exerts influence over staff members in the unit
  • Must be self-motivated and detail oriented, with the ability to juggle multiple competing priorities in a demanding environment
  • Intermediate Microsoft Suite knowledge
  • Attention to detail necessary
  • Exceptional influencing skills that inspire action without full reliance on authority
15

Bi-lingual Quality Assurance Resume Examples & Samples

  • 5-10 years’ experience and subject matter expertise with AML/BSA matters or similar transferable knowledge, preferred
  • 3-5 Years experience in a supervisory/management role
  • Quality Assurance (QA) background required
  • Financial Industry Knowledge/Experience
  • Proven ability to manage compliance and control environments
16

Bi-lingual Quality Assurance Senior Manager Resume Examples & Samples

  • 3+ years experience in a supervisory/management role required
  • Risk and/or Operations Background required
  • Financial Industry Knowledge/Experience preferred
  • Certified Anti-Money Laundering Specialist (CAMS) Certification a plus
  • Detailed comprehension of corporate policies and business procedures
  • Intermediate Microsoft Office Suite knowledge required
  • Must be fully Bi-lingual in English and Spanish (Portuguese Highly Preferred)
  • Subject matter expertise with AML/BSA matters or similar transferable knowledge, preferred
  • Independent Decision making, judgment; solid problem solving ability
  • Strong analytical, research , problem solving and organization skills required
17

Bi-lingual Korean Customer Service Representative Resume Examples & Samples

  • ANSWERING INBOUND TELEPHONE CALLS AND PROVIDING OUTSTANDING CUSTOMER SUPPORT
  • RESPONDING TO CUSTOMER QUESTIONS AND COMMENTS VIA PHONE, EMAIL, SOCIAL MEDIA AND LIVE CHAT WITH SPEED AND PROFESSIONALISM
  • EDUCATING THE CUSTOMER WHEN APPLICABLE TO PREVENT THE NEED FOR FUTURE CONTACTS
  • RESPONSIBLE FOR RESEARCHING AND RESOLVING COMPLAINTS TO ENSURE CUSTOMER RETENTION AND SATISFACTION
  • BECOMING FAMILIAR WITH PRODUCT INFORMATION, AND BRAND FIT
  • FOLLOWING UP ON ALL WRITTEN CORRESPONDENCE AND ESCALATE TO CUSTOMER SERVICE MANAGER ON DUTY AS NECESSARY
  • COORDINATING AND FOLLOWING UP WITH OTHER DEPARTMENTS TO ENSURE PROBLEM RESOLUTION, AND WORK TOGETHER WITH OTHER CUSTOMER SERVICE TEAM MEMBERS TO PROMOTE AN ENVIRONMENT OF CUSTOMER SATISFACTION
  • BEING UP TO DATE WITH OUR US AND COUNTRY SPECIFIC NEW POLICY AND PROCEDURES
18

Bi Lingual Digital Content Producer Resume Examples & Samples

  • Create, edit, and maintain news and opinion content primarily for the CBS Radio Houston music web sites and also for local news and sports websites when needed
  • Implement and execute programming web initiatives
  • Motivate, educate and coach on-air talent and web contributors to develop creative web solutions to increase traffic and web-based sales packages
  • Plan and execute an effective strategic plan for station social networking sites such as Facebook, Twitter, etc., as needed
  • Plan and execute an effective strategic plan for station texting platform
  • 2+ years of experience working with web-based programs and social media programs is required. Must have excellent organizational skills and possess the ability to multitask. Must be bilingual
19

GV Bi-lingual Associate Service Center Rep Resume Examples & Samples

  • Act as an internal expert for the employees of a designated client base. Receive inbound calls and tickets from employees with the goal of resolving the enquiry/issue on the first contact
  • Effectively utilize SAP and internal ADP systems and tools to document, troubleshoot and resolve enquiries/issues
  • Monitor & track issues for updates to ensure effective issue resolution
  • Act promptly and effectively within prescribed service levels to ensure World Class Service delivery
  • Manage the customer relationship by effectively identifying sensitive employee concerns and escalating when necessary
  • Provide follow-up on issues in an effective and time sensitive manner
  • Make outbound calls to employees and other shared service providers internally at ADP as required
  • Contribute to assigned projects associated to client service and complete assigned tasks
  • Assist with HR/Payroll Practitioner calls and tickets as required
20

Elavon Bi-lingual Customer Care Rep Resume Examples & Samples

  • Six months to one year of customer service experience
  • Fluent in Spanish (written and verbal)
  • Basic knowledge of products, services, problem resolution practices and
21

Bi Lingual Customer Svc Professional Resume Examples & Samples

  • Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers
  • Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction
  • Perform any other duties assigned
22

Bi-lingual Reservation Sales Agent Resume Examples & Samples

  • Requires excellent understanding of the organization, products, and/or services. Excellent computer software skills
  • Hospitality industry and/or travel industry experience is considered and asset
  • Possesses Spanish & English communication skills both written and verbal
  • Previous call center experience strongly preferred
23

Direct Sales Representative Bi Lingual Hmong Resume Examples & Samples

  • Conduct quality face to face in-home sales presentations to new Time Warner Cable customers
  • Reconcile daily sales orders with cash taken in and keep documentation of sales orders
  • Attend sales meetings in person and training sessions as directed by management
  • Must have a valid driver's license, reliable transportation/vehicle where applicable and automobile insurance as required by Time Warner Cable
  • Must be able to work in adverse weather conditions, walk for extensive periods of time, and lift up to 50 pounds
  • Must be able to work evening and weekend requirements
  • Must demonstrate strong written and verbal communication skills
24

Bi Lingual Quality Assurance Sme Aml Ops Intermediate Analyst Resume Examples & Samples

  • Responsible for conducting team level up to business level root-cause analysis on the results of reviews performed by investigative analysts in order to recommend remedial training or other appropriate follow-up action(s) to team leads and/or unit manager
  • Participates/Leads in calibration sessions within the Quality Assurance Department
  • Supports coaching efforts of investigative analysts
  • Critically and objectively assesses the analyst’s performance thru quality review and provides mentoring if needed
  • Accurately inputs evaluation information into software and thoroughly documents all comments
  • Responsible for tracking quality assurance reviews and remedial action(s) in the QA database
  • Responsible for providing regular and constructive feedback concerning investigative analyst work performance to the operations management team, for control and quality purposes
  • Acts as a liaison between Operations, Training, and AML (Anti Money Laundering) America’s Management for coordinating goals and objectives to enhance process and quality improvement
  • Acts as Subject Matter Expert (SME) conducting quality reviews of operation analyst’s work
  • Participates in the development and delivery of training sessions for existing analysts, team leads, new hires and other personnel on the quality assurance process
  • Expected to meet all productivity goals, quality standards, and performance goals
  • Minimum 2+ years of business experience
  • Minimum 1+ year of quality assurance (QA) experience or equivalent knowledge required
  • Minimum 1+ year of Anti-money Laundering (AML) or other financial investigations/ banking experience required
  • Ability to develop strong relationships with subordinates peers and senior managers
  • Bi-Lingual - English/Spanish required
25

Bi-lingual Resume Examples & Samples

  • Minimum 2 years of AML investigations experience or equivalent required
  • Fully verse on multiple AML products required. (E.g. Retail, ATA/Subpoena and IPB/CPB. GTS Legacy, ECD and GRS. LATAM Pilot, Wave 1 and or Wave 2 plus Retail (All sub products) and/or GTS (all sub products)
  • Strong analytical skills required
26

Bi Lingual Banker Float Aurora Resume Examples & Samples

  • Acquire new and deepen existing customer relationships by initiating a thorough, quality conversations in order to identify customer needs and matching those needs with the appropriate Bank product or service. Requires strong understanding and execution of the Bank’s sales objectives, processes, tools and campaigns. Refer customers to other members of the branch team or select business partners including Home Equity, Mortgage, AIS and Business Banking, as appropriate to meet the customer needs
  • Nurture and retain customer relationships by extending a courteous welcome and delivering accurate and timely customer service according to the established guidelines, including cashing checks, accepting deposits, and withdrawals, handling loan and credit card payments and dispensing monetary instruments and bonds. Look for opportunities to convert service activities into sales opportunities
  • Answer customer questions and resolve related account issues to ensure customer satisfaction, including phone and in-person. Perform service related activities such as on-boarding calls and appropriate follow-up with customers
  • Open new deposit related accounts, credit cards and savings products and process changes to existing accounts. Requires understanding of sales, products, benefits, account ownership, forms, and procedures. Ensure that new accounts are properly processed and cross-sell opportunities are identified and pursued
  • Support the day to day operations activities of the branch as assigned including: cash vault balancing, reporting, tracking and servicing the ATM machines and night drop. Balance cash daily to maintain accurate transactions processed
  • Protect the Bank's financial interests by complying with internal and external policies, procedures, and regulations
  • Universal Banker may be asked to performance reactive cross-sell activities such as campaign calls, e-refer followup and other related activities
  • Proactive aisle prospecting required for in-store bankers
27

Bi-lingual Chinese Customer Service Lead Resume Examples & Samples

  • RESPONDING TO CUSTOMER QUESTIONS AND COMMENTS VIA PHONE, EMAIL, SOCIAL MEDIA AND LIVE CHAT WITH SPEED, Accuracy, AND PROFESSIONALISM
  • RESEARCHING AND RESOLVING COMPLAINTS TO ENSURE CUSTOMER RETENTION AND SATISFACTION
  • Handle preliminary escalations and ESCALATE TO CUSTOMER SERVICE MANAGER ON DUTY AS NECESSARY
  • CONTINUOUSLY EVALUATING AND IDENTIFYING OPPORTUNITIES TO DRIVE PROCESS IMPROVEMENTS THAT POSITIVELY IMPACT THE CUSTOMER’S EXPERIENCE
  • COORDINATING AND FOLLOWING UP WITH OTHER DEPARTMENTS TO ENSURE PROBLEM RESOLUTION, AND Working COLLABORATIVELY WITH OTHER CUSTOMER SERVICE TEAM MEMBERS TO PROMOTE AN ENVIRONMENT OF CUSTOMER SATISFACTION
  • NAVIGATING PROFICIENTLY THROUGH OUR MULTIPLE SYSTEMS
  • STAYING UP TO DATE ON CUSTOMER SERVICE POLICY AND PROCEDURES
  • Address questions of other representatives in an organized and timely fashion
  • Coordinate training of new representatives as well as ongoing coaching for existing representatives
28

Bi Lingual Executive Assistant Engineering & Planning Center Resume Examples & Samples

  • Schedule routine departmental meetings, prepare agendas, take meeting minutes & ensure timely follow-up for tasks assigned to the team during meetings
  • Proactively follow-up on outstanding tasks & issues on behalf of senior management
  • Prepare clear & well-written communications on behalf of management, both within VW Chattanooga & to outside recipients, including Germany as required. Prepare & coordinate various reports, presentations & documents within the departments by gathering data &/or preparing PowerPoint slides
  • Prepare, submit & track expense reports & maintain records
  • Prepare, track & follow-up on Check Requests, Purchase Requisitions, RFQ’s, & PAR’S to ensure timely delivery of goods & services
  • Monitor & track departmental travel requests & activity
  • Prepare accruals, collect back-up documentation, submit to Finance, prepare check requests for payment, & reconcile payments against accruals
  • Maintain signature authorizations/deletions
  • Act as mail administrator for department, order office supplies, maintain office supply cabinet/resources, & prepare OA, catering & other requests as required
  • Proficient computer skills (MS Office & Internet browsers)
  • Bilingual – fluent in English & German
29

Bi Lingual Senior Quality Assurance Analyst Sme Resume Examples & Samples

  • Supervisory experience not required but preferred
  • Must be well organized, demonstrate initiative, and able to manage multiple projects. Spelling, grammar and proofreading skills required
  • Excellent skills in attention to detail Demonstrate high degree of integrity
30

Bi Lingual Collections Spoc Resume Examples & Samples

  • Work with customers to remedy their financial hardship by leveraging default resources from the onset of the need for assistance
  • Contact customers to answer inquiries, review options, set expectations, provide solutions and provide status updates to through the entire process as the customers dedicated, single point of contact
  • Review and process both short and long term hardship requests
  • Follow up with customers and assist with completion of hardship packages or other forms as needed
  • Partner with multiple internal departments (loss mitigation, foreclosure, repossession, bankruptcy, collections, etc.) in order to effectively communicate all default statuses to the borrower
  • Oversee the hardship packages through the Loss Mitigation process to ensure milestones are met
  • Communicate underwriting decisions on hardship requests to the customer. Communicate modification agreement terms to approved customers and gain their acceptance. Communicate other alternatives to customers who are declined
  • Track the completion of hardship packages and monitor loss mitigation trail payment plans
  • Ensure efficient transition of accounts to the appropriate Collection and Recovery Unit as applicable
  • Accurately document hardship process details in the appropriate bank systems
  • Achieve goals and meet assigned deadlines in a timely manner
  • Comply with company and regulatory requirements
  • Ability to determine the nature of a customer problem, provide the best solution and respond with professionalism
  • Excellent level of attention to detail and highly organized
  • Demonstrated ability to follow policies, procedures and guidelines
  • Excellent verbal and written communication skills with internal and external sources
  • 2+ years of call center experience
  • Strong negotiation and problem solving skills
  • Strong relationship building skills/Customer centric
  • Ability to work under stringent deadlines stressing urgency to achieve monthly goals within expected quality parameters
  • Demonstrated ability to foster process improvements in the workplace
  • Ability to work in a fast-paced team environment with minimal guidance
  • General knowledge of the Foreclosure, Repossession, Loss Mitigation and Recovery process
  • Proficient in Microsoft Office Suite
  • Bi-lingual (Spanish and English)
  • Specialized knowledge of lending and repayment remedies
  • Specialized knowledge of Forbearance, Repossession, Loss Mitigation and Recovery remedies
  • Baseline knowledge of regulatory guidance related to SPOC & Loss Mitigation
  • Prior collection experience
  • 2+ years experience as a coach or team leader in a collection call center environment
31

Bi Lingual Collections Client Svc Adv Resume Examples & Samples

  • Facilitate customer solutions to resolve short-term financial hardship issues with customers
  • Answer customer inquiries concerning the status of their accounts
  • Accurately document call details in the appropriate bank systems
  • Bi-lingual (Spanish and English) - REQUIRED
  • General knowledge of lending and repayment practices
  • 1+ years of sales/customer service experience or currently pursuing a degree
  • Demonstrated ability to adjust to changes in the workplace
  • Proficient in Microsoft Office Suit
  • Ability to work in a fast-paced environment with minimal guidance
  • Associate’s or Bachelor’s Degree -Prior banking or collection experience
32

Bi-lingual Customer Svc Prof, Call Center Resume Examples & Samples

  • Provides accurate information to the customer. Explains products and policies so the customer can understand
  • Handles some complex in areas of expertise. May handle escalated calls from less experienced Customer Service Professionals
  • Takes every step possible to answer the customer's question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is required, doing so within the timeframe committed to the customer
  • Follows departmental policies and procedures, particularly in regards to customer confidentiality
  • Effectively uses computer systems for tracking, information gathering, and/or troubleshooting
  • Continually learning and developing knowledge of Bank products and services
33

Bi-lingual Regional Director Resume Examples & Samples

  • Reinforcing a client first culture, actively coaches each team member in delivering a superior client experience
  • Promotes RBC Client First mindset by ensuring ability to meeting clients when they want and where they want
  • Champions commitment to superior client experience for all scheduled and walk in clients, ensuring team works collaboratively and leverages RBC internal partnerships when need dictates
  • Represents RBC Insurance within the community, demonstrating leadership and focus on attracting new business opportunities and increasing likeliness to recommend through existing client referrals
  • Establishes and coaches an advice driven approach within the team to ensure understanding of client needs when providing solutions & servicing, leveraging RBC partnerships when required
  • Apply Performance Management through regular reviews, joint sales calls, sales routines, ongoing coaching discussions of the PMD, performance enablement, assessment and development plan
  • Ensures sales force capability through building necessary skills/competencies/accreditations to meet market needs, including knowledge of RBC partners for referral success
  • Takes responsibility for ensuring the knowledge level of employees regarding underwriting risk and regulatory requirements meet position requirements
  • Takes the initiative to keep informed of current events, market news and internal information on RBCNet and applicable internal sites
  • Minimum 5 years of sales leadership, people management and sales management experience
  • Progressive industry and general business experience (5+ years) with a focus on multi-line insurance in a sales capacity
  • Superior selling and sales management skills
  • LLQP (Life License) & General Insurance License
  • Entrepreneurial / business developer mindset
  • Superior time management and organizational abilities
  • Strong people management skills; able to assemble and manage a new team of people
  • Post secondary education preferred, or equivalent experience in lieu
  • Financial Planning designation would be an asset
34

Bi-lingual Administrative Assistant Resume Examples & Samples

  • Manage electronic schedules to ensure efficient time management
  • Organize the NAR-PSK papers with DMS4 for engineering internal distribution to VP Engineering, GM ET, and the project relevant topics to the project responsible persons within engineering
  • Prepare clear & well-written communications on behalf of management, both within VW Chattanooga & to outside recipients, including Germany as required
  • Prepare & coordinate various reports, presentations & documents within the departments by gathering data &/or preparing PowerPoint slides. Prepare, submit & track expense reports & maintain records
  • Prepare, track & follow-up on Check Requests, Purchase Requisitions, RFQ’s, & PAR’S to ensure timely delivery of goods & services Monitor & track departmental travel requests & activity
  • Track and report administrative & discretionary budgets to General Manager
  • Prepare accruals for the department, collect back-up documentation, submit to Finance, prepare check requests for payment, & reconcile payments against accruals
  • Provide back-up administrative support as required
  • 3+ years of Administrative Assistant experience
  • Experience with tracking budgets
35

Bi-lingual Cash & Trade Processing Senior Analyst Resume Examples & Samples

  • Support Latam Transformation senior program managers and executive sponsors to execute large scale transformation of key processes, products and infrastructure
  • Work proactively with country partners to successfully transition and stabilize the integration of Cash Ops. Services
  • Facilitate alignment of the operations area with focused in IT efficiencies, improvements, Projects and initiatives
  • Liaise with multiple Operations teams to ensure a quality product is delivered to external and internal customers
  • Identify and implement process improvements, service enhancements, or technology enhancements
  • Create, develop, and manage critical business relationships
  • Identify control deficiencies and implement appropriate procedures to mitigate any risk or control losses
  • Resolve complex problems where analysis of situations or data requires an in-depth evaluation of basic operations and business processes
  • Identify opportunities to reduce expense through improved technology builds, process changes, or any opportunities for outsourcing at a lower cost
  • Collaborate with program team leadership and to help drive effective and efficient problem solving
  • Drive project level analytics, identify opportunities and prioritize work efforts across key function
  • Help drive business case analysis and benefits realization
  • Identify, scope and mobilize future state opportunities across the organization (MIFT, FT, Special Services, etc.)
  • Bilingual in English/Spanish required
  • 5+ years of experience in IT and Cash Operations
  • Bachelor's Degree or equivalent work experience
  • Expertise in Accounting and Billing required
  • 2+ years of Supervisory experience
  • Knowledge of the Latam Cash Operations business environment preferred
  • Recon Frontier experience preferred
  • Strong PC skills with knowledge of relevant computer applications
  • Recognized as a collaborative business partner among multiple Operations teams
  • Knowledge of LATAM Region IT Plataform systems (Citidocs, SVS , Bcosmos) Accounting principles and the ability to understand how financial transactions affect the operating systems/GL
  • Strong relationship management, interpersonal and communication skills with the demonstrated ability to lead transparently at an advanced level Strong project management, analytical, and investigation skills
  • Proven ability to present complex ideas, negotiate and influence senior leaders across diverse functions
  • Highly organized with a successful track record leading projects and delivering superior results
  • Ability to work remotely in a team environment
  • Recognized as a change leader
  • Strong problem solving skills and demonstrated ability to resolve issues that have impact beyond one's own area
36

Bi-lingual Sales Associate Resume Examples & Samples

  • Ensure that each customer receives outstanding service by providing a friendly environment.This includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
  • Maintain an awareness of all promotions and advertisements
  • Assist in floor moves, merchandising, display maintenance, and housekeeping
  • Assist in processing and replenishing merchandise and monitoring floor stock
  • Aid customers in locating merchandise
  • Communicate customer requests to management
  • Assist in completing price changes within the department
  • Operate a computerized point of sale cash register and inventory management system: including the accurate entering of sales information: receiving payment for products: processing credit card transactions; making correct change; processing refunds, exchanges and voids; and issuing gift certificates and credit slips
  • Reconcile daily sales and prepare deposits and end of day reports for management
  • Actively engage customers in conversation and actively assist in the understanding, demonstration, description and selection of merchandise
  • Utilize a working knowledge of all retail merchandise including price, any special product considerations, stock location in store and in the back stockroom
  • Accurately perform all merchandise receipt processing, including processing in the POS system; merchandise inspection, tagging, stocking and display. Communicate all damages and wrong shipments to store management
  • Actively maintain the store appearance including keeping merchandise neatly organized and attractively displayed. Dust and clean shelves regularly, fold t-shirts and arrange merchandise to maintain the highest level of visual presentation
  • Answer all incoming calls with a professional greeting
  • Accurately execute any merchandise returns as directed
  • Actively execute the daily goals and priorities assigned by Store Manager
  • Maintain stockroom merchandise organization and cleanliness
  • Any other tasks as assigned by any manager
  • Minimum of 6 months of retail sales experience
  • Ability to communicate with associates and customers
  • Ability to read, count, and write to accurately complete all documentation
  • Ability to operate all equipment necessary to perform the job
37

Bi-lingual Market Leader Resume Examples & Samples

  • Responsible for instilling the BB&T Mission, Vision and Values within the branch team
  • Responsible for coordinating efforts to ensure BB&T client service expectations are delivered
  • Responsible for sales management and revenue generation within the branch. Provide quality leadership, encouragement and guidance to all branch personnel, while ensuring clients receive superior client service quality
  • Responsible for execution of BB&T’s sales process within branch through BB&T supported sales processes and other Community Bank initiatives
  • Make proactive daily contact with clients and prospects either by phone, in-person (including, active lobby engagement using Plan-it to determine optimal times) to identify additional client financial needs, initiate client relationships, and attract and retain new client households
  • Initiate, direct and participate heavily in outside retail and small business client development and in-house marketing programs. Responsible for branch prospecting for new consumer and small business households, as well as providing additional solutions that will expand existing household relationships
  • Participate in civic, government, professional, business and community affairs, associations and groups to solicit and develop new consumer and small business households for the branch. Promote BB&T’s positive public image in the community
  • Responsible for consumer and small business loan performance within the branch pertaining to growth, profitability and quality
  • Responsible for balanced growth, servicing and profitability of Bank’s deposit products
  • Through execution of the Consultative Sales and Service process, ensure all branch personnel proactively and aggressively market non-credit services (e.g. Payment Solutions, Insurance, Merchant, Wealth, Investments and Payroll)
  • Responsible for providing leadership and coaching to all members of the branch sales team to ensure maximum performance and attainment of personal goals and improvement plans
  • Responsible for staffing branch team to include: hiring, goal setting, performance reviews and ratings, salary reviews, promotional transfers, terminations and training
  • Responsible for coordinating with Area Operations Officer to ensure internal controls are maintained with a proper emphasis on operational risks. Maximize operations efficiently by managing non-interest expenses
  • Proactively lead, manage and actively participate in consultations with the Teller Supervisor, in personnel- related duties to the Tellers, including
  • Bachelor’s degree or equivalent education and related training
  • Four years of financial services experience
  • Two years of leadership experience
  • Demonstrated ability to provide leadership and to handle multiple priorities under time constraints
  • Strong interpersonal, sales and relationship management skills
  • Strong written, verbal and communication skills
  • Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer of registration and applicable NMLS background check
  • Bachelor’s degree with a concentration in business, accounting, finance or banking
  • Completion of BB&T’s Retail Academy within six months of employment in this role
  • Graduate of BB&T’s Leadership Development Program
38

Bi-lingual Executive Assistant Resume Examples & Samples

  • Screen & route written & electronic mail & telephone calls, both internal & external
  • Establish & track administrative & discretionary budgets
  • Access & track monthly Budget Performance reports for individual cost centers, review for discrepancies & reverse where possible
  • Bachelor’s degree in Business Administration or other business field
39

Bi-lingual Marketing Consultant Resume Examples & Samples

  • Meet or exceed sales goals as defined by airport, team and company growth objectives. This includes weekly, monthly, quarterly and annual sales expectancies
  • New business prospecting and development, including cold calling, scheduling appointments and preparing proposals to sell advertising within a select portfolio of airports. A minimum of 90 minutes of outbound phone calls are required each day in the office to produce 10 qualifying prospects per week
  • Attending weekly training to improve sales skills, increase product knowledge and to stay abreast of company products and trends
  • Ability and desire to work in a team-oriented environment in our Allentown, PA office
  • When visiting a market, must walk through terminals to complete service audits, confirming all signs are in proper place and in proper working order
  • Conduct business appointments by showing potential clients various displays throughout terminal
  • Travel and driving required. Travel may be by plane, rental vehicle, shuttle, bus or train
  • When in market, driving or travel to conduct appointments or lead hunting
  • May be required to assist service rep with artwork install or accessing of repairs needed for signs
  • Must have bilingual (English/Spanish) language skills for speaking, writing and reading
  • Excellent communication required, both oral and written
  • Be able to present one’s self in a highly cooperative and professional manner when meeting both internal and external customers face to face
  • Must have ability to learn and use company and customer system(s)
  • Most possess valid in-state driver’s license with safe driving record
  • Must be flexible to travel, up to 50%, including some weekends
  • Must be able to pass a 10 year criminal FBI background check
  • College degree – or equivalent experience
  • Previous sales experience a plus
  • The employee must have the ability to lift and move items up to 15 pounds
  • The employee must have the ability to carry or hold up to 15 pounds of supplies or materials while walking for a period of thirty minutes or more
  • This job is generally performed in a temperature controlled airport or office environment. Duties are occasionally performed evening, weekend or late night hours
  • Must be able to walk through airport terminals of varying size
  • Must be able to carry and maneuver personal luggage when travelling
40

Bi-lingual Account Services Representative Resume Examples & Samples

  • Must be fluent in French and English
  • Two year college degree or equivalent plus 1-3 years of related customer service experience
  • Desire to work in a fast paced, team-oriented department
  • Strong computer skills including Microsoft Office and Internet Explorer
41

Bi-lingual Chargeback Officer Resume Examples & Samples

  • Limit and control non-credit losses by reviewing chargebacks for accuracy, completeness and timelines
  • Minimize potential risk to the bank by proactively identifying and acting on suspicious activity
  • Ensure established processing procedures and practices are followed in reference to chargebacks
  • Meet daily processing levels of chargebacks to satisfy customers
  • Communicate with and provide support to internal and external customer
  • Develop and maintain effective relationship with other Financial Institutions and TD Canada Trust branches and TD Merchant Services
  • Be knowledgeable to adhere to the chargeback cycle and the time limits related to each code
  • Identify new processes to more effectively contribute to the overall success of the department by reducing non value-add workflow
  • Remain current with internal communication and industry trends
  • Maintain knowledge of procedures and regulations at all times through constant review of reference materials, Intranet sites
  • Ensure that established Service Level Agreements (SLA) are consistently met by responding in a timely manner to all chargebacks and adjustments, ensuring files are handled using the department's standard procedures
  • Call merchants to follow up on chargebacks due to disputed transactions assigned
  • Ensure accurate expectations are set for all customers with respect to turn around times and timeliness
42

Bi-lingual Information Security Marketplace Technology Analyst Resume Examples & Samples

  • Perform housekeeping tasks in supported systems
  • Ensure an updated product inventory is maintained for the team
  • Complete tasks in connection to the organization’s activity but not detailed in the current job description, charged by the direct manager or functional head
  • Fluency in Spanish required
  • 2+ yrs. of related experience
  • Business Analyst Experience understanding Business Requirements and Use Cases
  • Enhanced knowledge of Microsoft Office products, i.e. Word, Excel, Outlook
  • Testing experience with Web Based Forms, make changes accordingly Skills
  • Excellent verbal and written communication skills in English and Spanish required
  • Ability to work extra hours as required
43

Teller Harbor City Bi-lingual Preferred Resume Examples & Samples

  • Create a connection and develop rapport with customers to provide outstanding, personalized service
  • Listen carefully and connect with customers to understand their top financial priorities and to uncover products and solutions that will benefit them
  • Ensure customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs
  • Accurately and efficiently process transactions such as customer deposits and cashing checks
  • Follow established policies, procedures and guidelines to protect both our customers and Bank of America
  • Proficiency in basic computer skills
44

Bi-lingual Sales Account Executive Resume Examples & Samples

  • Generate revenue for the station and meet monthly goals through effective outside sales techniques
  • Develop new business through selling commercial advertising time and other station products by reaching out to local businesses and other advertisers
  • Create and present advertising strategies and ideas for local businesses incorporating TV, online and digital mediums
  • Provide input on sales promotion ideas to sales management
  • Retain current business and develop new business contacts
  • Attain budgeted revenue goals through effective solicitations, promotions and service
  • Understand the business objectives and advertising strategies of clients and find ways to help them achieve their objectives through effective advertising
  • Fully Bi-Lingual in English and Spanish is a must
  • Digital knowledge is required
  • Experience selling digital media is preferred
  • Strong organizational, written and presentation skills
  • Proficient in Word, Excel and PowerPoint
  • Ability to build and maintain positive customer relationships
  • Competitive, persuasive, energetic and self-motivated
  • Ability to overcome objections
  • Enjoy a fast paced environment with a desire to win
  • Professional appearance a must
45

Bi Lingual Health Screeners Resume Examples & Samples

  • Manual blood pressure and heart rate measurements
  • Body composition and BMI using the hand held electrical impedance machine
  • Screening cholesterol and glucose levels (using standard finger stick protocols)
  • Post-screening consultations
  • Flexibility testing (sit and reach)
46

Teller Greenfield & Broadway Bi-lingual Preferred Resume Examples & Samples

  • Inform and educate customers on how to conduct simple transactions through self-service technologies
  • Minimum of six months customer service experience in financial services, retail sales or a goal-oriented environment
  • Ability to identify customer financial needs, goals and objectives; comfortable asking customers about their personal finances
47

Teller Stapley & Main Bi-lingual Resume Examples & Samples

  • Build, develop and maintain partnerships with teammates and specialists to maximize effectiveness and serve customers
  • Careful attention to detail and time management
  • Pass pre-employment assessment
48

Bi-lingual Technical Information Security Officer Resume Examples & Samples

  • Provides IS security advice to the IT managers and staff
  • Promote awareness of current policies and standards, as well as revisions and developments; provide consistent interpretation of policy to IT
  • Interfaces with the business where technical IS solutions are required and advises on the impact to the bottom line while still satisfying business objectives
  • Establishes and maintains relationships with domain architects, project managers, and others within the technology development unit
  • Schedules, hosts, and drives meetings with multiple levels of technology management requiring strong communication, influence, and diplomacy skills to ensure that secure development procedures are addressed
49

Teller Apache Junction Bi-lingual Preferred Resume Examples & Samples

  • Meet or exceed sales goals by influencing customers to learn about products/services that will benefit them
  • Proven results in exceeding goals in areas of sales and service in a customer-centric, results-driven environment
  • Thrive on engaging with customers; can begin a conversation, build rapport, and handle objections
  • Minimum of six months cash handling experience
50

Bi-lingual Info Security Analyst Resume Examples & Samples

  • Create and maintain Citi Marketplace products and related tools in different systems based on properly authorized requests or instruction
  • Work closely with project managers to understand Business Requirements
  • Provide customer service regarding the supported products and tools via phone, mail and virtual ticketing systems
  • Adhere to the team’s procedures and processes. Recommend and implement improvements as necessary
  • Ensure all access control activity and administration is strictly applied as per corporate policy instructions
  • Basic HTML and XML coding experience
  • Bachelor's Degree Preferred in Info. Technology
  • Basic Web Services experience
  • Knowledge of bespoke Citi tools – CMP / OA / ResolveIT / VSR / ISW is an advantage
  • Experience with Web Services and knowledge as to how this technology functions
  • Excellent customer service orientation, interpersonal skills and ability to set priorities and work under pressure
  • Strong Troubleshooting skills
51

Senior Case Manager Rn-bi-lingual English Spanish Required Resume Examples & Samples

  • Manage network participation, care with specialty networks, care with DME providers and transfers to alternative levels of care using your knowledge of benefit plan design
  • Recommend services for Humana Plan members utilizing care alternatives available within the community and nationally
  • Identify potentially unnecessary services and care delivery settings, and recommend alternatives if appropriate by analyzing clinical protocols
  • Examine clinical programs information to identify members for specific case management and / or disease management activities or interventions by utilizing established screening criteria
  • Conduct admission review, post-discharge calls and discharge planning
  • Active RN license
  • Bi-lingual - English/Spanish Speaking
  • Ability to be licensed in multiple states without restrictions
  • Prior clinical experience preferably in an acute care, skilled or rehabilitation clinical setting
  • Ability to work independently under general instructions and with a team
  • Valid drivers license and/or dependable transportation necessary (variable by region)
  • Education: BSN or Bachelor’s degree in a related field
  • Health Plan experience
  • Previous Medicare/Medicaid Experience a plus
  • Call center or triage experience
  • Previous experience in utilization management, discharge planning and/or home health or rehab
  • Bilingual is a plus
52

Bi-lingual English Resume Examples & Samples

  • 80% of the mandate is working alerts generated by the software and following up on each one through to completion of the pay/no pay decision
  • 10% will require file maintenance and statistical reporting
  • At peak times, overtime may be required to ensure that all alerts are closed to meet with CPA requirements
  • Ability to exercise discretion and confidentiality, adhere to established deadlines
53

Bi-lingual Sales Administration Specialist Resume Examples & Samples

  • Assists in the adminstration and execution of marketing programs in order to support the overall sales effort
  • Assists in establishing systems for collection and dissemination of product and/or applications information to customers or field sales personnel
  • Maintain the master file for customers and potential customers for field sales
  • Provides technical support to field sales personnel and assists in interpreting customer needs; at times, may visit customer sites with field sales
  • Prepares technical proposals and quotations for customers
  • May participate in presentations of marketing/sales proposals to customers
  • Performs a variety of statistical analyse on assigned products
  • May assist in contract administration and negotiation
  • Assists in the resolution of order processing issues
  • Provides support to sales personnel in preparing and arranging trade shows, exhibits, seminars, meetings and presentations
  • This position requires 2 - 3 years experience within a sales or sales support business environment
  • Must be bi-lingual in English and Spanish. These skills will be assessed by a formal language test
  • A Bachelor's degree is required, preferably in business administration or marketing
  • Must have good analytical ability and resourcefulness along with problem solving skills
  • Good oral and written communication skills are mandatory
  • Must have the ability to deal effectively with people at all levels
  • Must be proficient in MSoffice
54

Bi-lingual Resume Examples & Samples

  • Bi-Lingual - English/Spanish
  • Proficiency in all Microsoft Office applications, including Word and Excel
  • Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems
  • Associate’s or Bachelor’s Degree in Business, Finance or a related field
  • Familiarity with medical terminology and/or ICD-10 codes
55

Bi-lingual Mortgage Loan Officer Resume Examples & Samples

  • Execute effective mortgage marketing plans to meet or exceed agreed upon mortgage production goals
  • Maintain a complete and thorough knowledge of BB&T Mortgage Strategies, Policies and Procedures, as well as secondary market investor's guidelines utilized by the bank
  • Adhere to and comply fully with any and all BB&T policies and procedures related to internal and external rules and regulations, particularly those established by State and Federal law
  • Provide mortgage clients sound mortgage advice based on a full understanding of client needs as well as BB&T Mortgage products and their benefits. (Profiling)
  • Consistently execute on BB&T's referral process (IRM) by introducing mortgage clients to other bank services for cross sell opportunities
  • Assist Mortgage Loan Administration with client, attorney, or appraiser document follow-up as determined through quality control or post closing review
  • High school diploma or equivalent education and related training
  • Minimum of one year experience in banking and/or lending environment with basic knowledge of residential property types
  • Possesses solid interpersonal and negotiation skills
  • Demonstrated proficiency in relevant computer applications
  • Ability to provide own transportation to travel as needed
  • Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer of registration, and applicable NMLS acceptable background check
  • Bachelor's degree in Business, Marketing, Accounting, or related studies
  • Two or more years of experience in residential mortgage lending with solid knowledge of the local market and regulations
  • Completion of elective training curriculum in Mortgage Lending
56

Bi-lingual Service Center Representative Resume Examples & Samples

  • Schedule Shared Resources
  • Process Service Requests (create, update, close, queue, fax, e-mail etc.) in a timely fashion
  • Act as the reference point for site information (includes referring occupants to the applicable source of information when necessary)
  • Maintain knowledge in key systems and applications (websites, databases, metrics)
  • Assist with training new employees
  • Assist with Special Projects
  • Assist Property Relationship Leads (PRL)
57

Bi-lingual Fraud Detection Specialist Resume Examples & Samples

  • 10% will be to input watchlist data into the monitoring software with a high degree of accuracy
  • It is anticipated that analysts will also train on several software programs in order to cover off for absences and be better able to refer accounts that they suspect may be involved with other kinds of risk problems
  • Minimum of one years experience in a line position –or equivalent – (customer Service, PFS, CFS, or subsidiary business)
  • Analytical and problem solving skills. – ability to multitask and manage multiple investigations in an organized and thorough manner, ensuring that all actions are documented
  • Good customer service and communications skills- written and spoken
  • Proficiency with computers , software packages and internet available resources
58

Assoc S&D Settlements Analyst Bi-lingual Required Resume Examples & Samples

  • Ensure the timely execution of securities settlements for International Custody, for the LATAM markets
  • Ensure the timely Pre-match, Client Services, Trade Processing, Cash Processing, Investigations and settlements functions for the LATAM markets
  • Process reengineering, identify, and implement process improvements and technology developments for LATAM markets. Activities include review existing processes, Securities transactions Pre-matching , Depository Settlements, Cash Processing, Asset Reconciliation, Account Openings and timely resolution to Customer queries and investigations. Write BRD’s , coordinate and execute systems UAT testing
  • Support all LATAM markets with continual process re-engineering efforts, efficiency management, quality improvement and cost optimization
  • Prepare departmental MIS for Senior Management review
  • Interact with local branches Operations, Product and Technology Support teams to address client, operational and technological issues
  • Ensure compliance with internal audit programs
  • Assume responsibility for special projects, as required
  • Produce MIS to measure units effectiveness on service standards and client deliverables
  • Excellent client service skills
  • 3+ years of related experience (Bachelor’s degree preferred)
  • 100% Bi-lingual required (Spanish / English )
  • Strong interpersonal, analytical, and problem solving skills
  • Ability to manage multiple tasks, attention to detail and excel in a pressure driven environment
  • Knowledge of securities operations and transaction processing
  • Must be able to adapt to change in a fast paced environment
  • Proficient PC skills (MS Office Suite, Word, Excel, Access a plus)
59

Bi-lingual Account Manager Excellent English Plus one Other European Language Resume Examples & Samples

  • Professional proficiency in both English and one other language
  • Commercially minded and motivated to succeed
  • A natural on the phone and comfortable, once trained, to have high in-depth business discussions with senior decision makers
  • You don’t need prior sales skills as we can teach that, just the desire to work in sales and be commercially astute, intelligent and quick thinking
  • Be prepared for occasional foreign travel (Germany in October)
60

Bi-lingual Infrastructure Senior Tech Analyst Resume Examples & Samples

  • Experience troubleshooting Windows Operating Systems
  • Analytical thinking and experience with data analysis tools and methodologies
  • Team-oriented and collegial approach to addressing challenges
  • Strong problem isolation and resolutions skills
  • Strong working knowledge of Active Directory
  • Experience of the following technologies - Radia Client Automation, MSI Application Packaging, VMWare App Volumes, MS SCCM, Citrix XenApp / XenDesktop
  • Experience of ITIL / Six Sigma methodologies preferred
  • Experience of using MS Office products in a business environment
61

Facility Administrator Bi-lingual Resume Examples & Samples

  • Provide full administrative support, including phone support, typing, reports, filing and distribution of correspondence
  • Schedule and coordinate meetings/special events as requested
  • Assist in lease administration activities including occupants contacts and insurance information; generate reports
  • Prepare and coordinate bid proposals, service contracts and approved invoices. Assist in bidding process and assist facilities manager(s) in their efforts to ensure compliance with Cushman & Wakefield’s policies and procedures
  • Prepare and code invoices for facility manager’s approval
  • Ensure office is stocked with office supplies and other required items to maintain the office
  • Ensure prompt and accurate completion of contract and certificates of insurance information in contract administration software
  • Track and file contracts and insurance certificates; maintain follow-up system for expirations
  • Monitor and maintain the facility maintenance work order system and prepare monthly reports for facilities manager on status of occupants work orders
  • Maintain the facility purchase order system
  • Maintain lease and contract files, as well as other files located within the facilities management office
  • Promote and foster positive relationships with occupants and owners and track service calls as required
  • Assist with monthly and quarterly management reports as well as annual budget preparation
  • Process management and maintenance staff hours, occupants bill back invoices through accounting, expense reports, monthly meter readings of properties, and check requests for review and approval
62

Bi-lingual HR Assistant Resume Examples & Samples

  • Administration of the Attendance Policy - 20%
  • Administration of benefits including answering questions, keying benefits, and presenting new or changing information to employees - 10%
  • Coordination of facility newsletter and engagement events - 10%
  • Assisting employees with questions or providing assistance to employees regarding HR related concerns - 10%
  • Proving translation assistance from English to Spanish and Spanish to English when needed - 25%
  • Coordinating the facilities hiring process. Including, application keying in to the application log, scheduling interviews, assisting new employees with paperwork, and ensuring all background checks are complete before orientation - 20%
  • All other duties as assigned - 5%
  • Bachelor of Science in HR or Business
  • Certified translator (in Spanish)
  • One of more years experience in an HR Administrative role
  • Strong community presence
  • Working knowledge of Kronos or PeopleSoft
63

Spanish Bi-lingual Outside Sales Associate Resume Examples & Samples

  • Basic pc skills and proficiency with MS Outlook
  • Must pass pre-employment testing (Drug Screen, Background Check)
  • Bachelor’s degree in Business, Sales, Marketing, Hospitality; or Culinary Arts
  • Previous Sysco experience
  • Restaurant management / chef experience
  • Fluency in Spanish and English is highly preferred
  • Develop new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth and special objectives within assigned territory
  • Seek and qualify prospects in accordance with Company account stratification goals
  • Be informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided
  • MONS
64

Bi-lingual Human Resources Manager Resume Examples & Samples

  • Manages the delivery of the strategic plan and related initiatives to ensure needs of business unit are supported
  • Ensures New Balance corporate and cultural philosophies are applied to practice and are evident in policies and programs
  • Demonstrate New Balance values and demonstrate excellent HR partnership to support business unit growth and development. Acts as an advisor and consultant for select leaders and managers to pro-actively drive engagement and to remedy and solve issues. Raises and surfaces trends to the business
  • Maintains an understanding of the business and talent through the use of workforce analytics and metrics. Incorporates understanding into day-to-day advisement and support to improve HR programs and services
  • Maintains an ongoing assessment of business group, identifying opportunities and gaps while working individually as well as with HR colleagues to provide solutions and value added HR support
  • Executes initiatives for talent review planning with key managers, talent reviews and conducts succession planning. Sustains on-going influence of talent into key business initiatives
  • Works with managers to identify new roles and resourcing requirements. Collaborates with recruiting team on hiring strategy and compensation. May take part in interview process for key roles
  • Tailors and utilizes a variety of global HR strategies and initiatives to support the goals of assigned business groups
  • Supports managers and associates in realizing high levels of performance through execution of annual performance appraisal season, coaching and advising on career development plans, performance counseling and implementation of improvement plans
  • Works in partnership with management to cascade pulse survey results and develops business strategies and action plans to address learnings from Pulse. Utilizes learnings to coach leaders in engagement strategies and incorporates them into input for HR strategy
  • Provides support and direction to both management and associates for employment relations issues and concerns
  • Uses employment law and business knowledge to provide context and input to policy development and ensures policies are enacted and supported with NB culture and foundational philosophies in mind. Communicates policy within business group and supports managers and associates with understanding and interpretation of policies
  • May be called upon to lead and/or support more complex employee relations issues and/or provide HR consultancy to more complex issues, globally
  • Plays an active role in ensuring awareness of and compliance with a variety of state laws
  • BA degree with 5-10 years progressively responsible HR generalist experience, which includes experience using consultative skills and driving change management initiatives
  • Ability to influence and work collaboratively
  • Strong interpersonal and conflict resolution skills
  • Bi-lingual in Spanish and English
  • Strong project management skills with ability to manage execution of multiple on-going initiatives
  • Knowledge of employment law and HR policies
  • Strong employee relations background
65

Bi-lingual Executive Assistant to General Manager Planning Division for the Americas Resume Examples & Samples

  • Maintain complex calendar for this senior executive, coordinate and arrange meetings
  • Screen telephone calls and determine which can be handled by other areas of the bank
  • Answer complex inquiries which require thorough knowledge of the business unit's policies and procedures
  • Produce highly confidential materials in the form of memos, correspondence, and letters from drafts
  • Review drafts and finished documents for correct grammatical usage
  • Compose agenda and correspondence
  • May prepare materials necessary for meetings, etc
  • Receive and greet incoming visitors in a professional manner. Direct them to the proper individual and assist them with their needs
  • Respond verbally or in written form to internal and external inquiries, which may involve communicating with high level management
  • Perform administrative duties such as coordinating travel arrangements ordering office supplies, preparing monthly expense reports, etc
  • Responsible for special research/project when assigned
  • May be assigned to assist the executive in project coordination
  • Duties may include creating and maintaining various project plans; serving as a project coordinator and assisting in administration duties, including creating and maintaining appropriate project documentation, such as schedules, meeting minutes, etc
  • Requires excellent organizational and interpersonal skills as well as problem solving, negotiation and follow-up skills
  • Ability to organize and coordinate multiple projects and has good verbal and written communications ability
  • Excellent word processing, spreadsheet and database computer skills
  • Strong Microsoft Word, Excel, and PowerPoint
66

Bi-lingual Health Educator Resume Examples & Samples

  • Requires a BA/BS in Health Promotion, Health Education, Nursing, or related field; and 3 years of experience in health
  • Or managed care education; or any combination of education and experience, which would provide an equivalent
  • Background
  • Certification as a health education specialist (CHES) is preferred
  • Masters in Public health (MPH) degree with concentration in community health or health education is preferred
  • Requires strong communication skills (written and verbal), and interpersonal skills
  • Requires strong organizational and time management skills
  • Experience working with diverse populations is preferred
  • Bilingual Spanish or other language is preferred
  • Will require up to 50% local travel within the region
67

Bi-lingual / Japanese Resume Examples & Samples

  • Books reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation
  • Responds to requests for price quotations utilizing automated system(s) for domestic and international itineraries
  • Promotes the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Applies discount programs appropriately
  • Achieves individual and contractual service level goals related to telephone, quality, and productivity
  • Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included
  • Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control. - Ensures optimum customer service through effective use of phone systems and positive telephone service techniques
  • Strong domestic knowledge and basic international knowledge
  • Demonstrated professional customer service skills
  • Proficiency on Sabre and/or Turbo Sabre GDS
  • Demonstrated internet research skills for customer information
68

Bi-lingual Client Service Representative Resume Examples & Samples

  • Minimum 1 year of client service and/or sales experience
  • Previous PC and typing experience
  • Solid written and verbal communication skills
  • Demonstrated job stability
  • Banking and/or call center experience
  • Previous success within a performance driven environment
69

Sales Representative Bi-lingual Mandarin Resume Examples & Samples

  • Builds client relationships, secures new orders from new customers, and maintains and expands business with existing client base
  • Communicates proactively with and responds in a timely manner to clients
  • Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, and other sources
  • Develops and executes a call plan for the area assigned to include calls on and appointments with qualified real estate agents, brokers and their staff, lenders and attorneys
  • Assesses individual client needs and develops, presents and implements a plan to meet those needs
  • Is highly visible in his/her marketing area by attending real estate industry functions and participating in community and real estate
  • Displays or demonstrates product, using samples or catalog, and emphasizes salable features
  • Effectively creates or adapts and delivers group and individual presentations to customer groups, target customers, cooperating agents and others
70

Bi-lingual Retail Sales Representative Resume Examples & Samples

  • *****This role will require that you are bi-lingual fluent in the Spanish language and pass an assessment
  • Analyze customer needs and present value-added solutions
  • Inspire and excite customers about how our solutions can impact their lives
  • Ensure that our customers leave our stores with the best solutions for their needs
  • Deliver the best product set-up and coaching experience possible
  • Provide our customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutions
  • Attend both formal and informal training to better understand our retail store operations and keep up with company, market, and industry trends
  • Support daily business operations, including processing customer transactions and auditing cash receipts daily
  • Outstanding solutions-based sales skills
  • Exceptional relationship-building skills
  • Ability to excel in a fast-paced, dynamic environment
  • Motivated to learn
  • Professionalism and poise
71

Japanese & English Bi-lingual Preferred Selling Specialists Resume Examples & Samples

  • Preferred ability to fluently converse between Japanese and English languages
  • Outstanding selling behaviors, listening and responding to customer needs to deliver service…...like no other
  • Sharp awareness of current fashion trends
  • Building and cultivating relationships with customers through personal interaction
  • Develop repeat business to grow personal sales, utilizing Bconnected to maintain client files
  • Meeting or exceeding sales and loyalty goals
  • Expert on product knowledge, understanding features and benefits and sharing with clients
  • Demonstrate knowledge of store products and services to build sales and loyalty
  • Previous exposure to luxury brands preferred; retail selling experience a plus
  • Exceptional communication skills with the ability to engage in conversation with customers, peers and managers
  • Desire to work in a fast-paced environment, handle multiple priorities and learn new procedures
  • Possesses drive, is goal oriented, has an entrepreneurial outlook
  • Drives to meet and exceed sales goals and customer expectations
  • Ability to build relationships, connect with others, solve problems and impact and influence others
  • Passionate and knowledgeable about luxury brands and services
  • Ability to work as part of a productive team, or individually with little direct supervision
72

Seller Support Bi-lingual Quality Auditor Resume Examples & Samples

  • Prepare audit sampling, execute auditing and deliver findings to Operations, Training, and internal partner management teams
  • Calibrate auditing processes between partner and internal teams
  • Must be able to verify, document, and communicate audit results, develop an audit report, and evaluate the effectiveness of corrective action and follow up
  • Must be able to audit in a professional, ethical, and objective manner using and interpreting applicable standards or requirements, with an awareness of potential legal and financial ramifications
  • Excellent time-management skills and organizational agility, including the ability to effectively balance multiple ongoing projects, tasks and priorities
  • Develop creative methods and process for improving core metrics based on audit findings
  • Ability to identify and articulate issues, translate them into business requirements and escalate issues appropriately
  • Proven analytical and problem solving skills with attention to details; process improvement skills
  • Demonstrated ability to lead and influence work of others
  • Address special projects as necessary and adapt to the changing requirements of the business
  • Ability to understand Seller’s perspective and audit from their overall experience, not only the associates
  • 1-2+ years of auditing/quality monitoring experience related to the job, preferably in a quality process/documentation role supporting a customer service environment
  • Strong analytical skills that can be used to identify patterns, outliers and opportunities
  • Ability to manage the stress of the position (for example, deadline pressures and ambiguity)
  • Sound judgment and decision making skills
  • Fluenent in Spanish and English
  • Experience in a customer service environment, preferably in a call center or contact center
73

Security Officer / Bi-lingual / Santa Ana Resume Examples & Samples

  • Fully embrace security / safety training programs to enhance performance and ability to advance. These may be specific to the security industry or specific to the industry associated with the client you are assigned to secure
  • Be aware of and familiar with the site-specific operations performance manual and post orders
  • Take additional certification training (as required by some positions) to carry OC sprays, drive bicycles, operate Segways, etc
  • Previous contract security, military or law enforcement experience is beneficial (and sometimes required)
  • Must have at least one verifiable employer
  • Ability to communicate effectively in English, both orally and in writing, for the purpose of public interaction and report writing
  • Strong interpersonal skills are important as most of our positions require regular interaction with the public
  • Successful completion of AlliedBarton’s Master Security Officer Basic (Level 1) Course
  • Ability to provide quality customer service
  • Ability to handle both common and crisis situations at the client site, calmly and efficiently
74

Bi-lingual Financial Crime Intelligence & Investigations Specialist Resume Examples & Samples

  • Serving as a subject matter expert on SEDD products and services
  • Driving new forward thinking SEDD products, challenging current practices leading to great insight and improvement
  • Providing high quality SEDD reports
75

Bi Lingual German Resume Examples & Samples

  • Candidate should be fluent in both German and English languages
  • Responsible for 1st level support to the customers
  • Flexible to work on rotational shifts including weekends / public holidays
  • Responsible for the entry, tracking and management of all incoming support calls in Clarify / Oracle ticketing system
  • Responsible in conjunction with the local product team for local quality assurance of new product and version releases prior to distribution in your region
  • Ensure familiarity with new releases as they become available
  • Train the concepts and procedures of support to the support team in your region
  • Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures
  • Able to handle hotel systems support
  • Liaise with subject matter experts of next level of support, Level 2 support and to the development team if required
  • Work with the support teams to ensure service level requirements are exceeded
  • Work with the customers to ensure that contractual service expectations are exceeded
  • Superior communication skills, written and verbal
  • Strong management and interpersonal skills with the ability to earn respect from both internal and external customer project teams
  • Ability and credibility to work effectively with both our internal and external customers at all levels of the organisation
  • Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
  • Creative thinking abilities so experiences and knowledge may be used to create new ideas and think 'outside the square'
  • A self-starter with initiative, drive and strong desire to succeed
  • Ability to work in a logical methodical manner
  • Ability to work under stress and meet deadlines
  • Flexibility with people and time
76

Bi-lingual Medical Assistant Hours Resume Examples & Samples

  • Accurately obtains and records vital signs, documents height and weight
  • Monitors patient flow system and accurately documents necessary clinical data in patient record
  • Properly provides assistance to physician as requested
  • Records and communicates messages accordingly
  • Triages all medical related phone calls
  • Filing and record keeping is accurate and maintained for easy retrieval
  • Call in prescriptions to pharmacies
  • Assists to maintain adequate medical supplies
  • Accurately prepares and maintains special procedure trays
  • Communicates pertinent information to the appropriate people utilizing the proper channels in a timely, accurate and concise manner
  • Utilizes appropriate telephone communication skills
  • Photocopies all documents when appropriate
  • Performs data entry and report generation
  • Ability to effectively use scheduling and billing software
  • Prioritizes schedule and strives to make best use of time to ensure all assignments are completed on time
  • Maintains supplies and orders as necessary
  • Demonstrates familiarity of coding for assigned physician(s)
  • Assist with covering physician offices as needed to include scheduling, referral management, and billing utilizing the Athena management system
  • Perform chart audits on a regular basis
77

Customer Care-customer Care Rep-bi-lingual Resume Examples & Samples

  • Provides customer service via telephone and other media sources to respond to customer inquiries concerning merchandise, systems support or sales orders. May assess needs and suggest alternative products or services to drive add on sales
  • Operates a computerized system for tracking, information gathering, troubleshooting of to enter JCPenney merchandise orders, when needed
  • Communicates with customers regarding availability of merchandise, shipping information, method of payment, transportation charges and other component costs of current or previous orders
  • Researches charges and adjustments on previous orders
  • Coordinates with .com Facilities, Customer Relations and Store associates on specific orders, as needed
  • Submits adjustments for simple, shortage, promotional, damage and incorrect pricing on previous orders
  • Handles escalated calls from customer
  • Handles all in-call assistance needed from associates in the center
  • Ability to appreciate the customer’s perspective. Consistent exhibition of customer service behaviors by showing empathy, patience, and treating a customer the way they would expect to be treated
  • Good verbal communication skills: Positive attitude and approaching issues with an optimistic “can do” spirit, active listening to fully understanding and acknowledging the issue before addressing
  • Interpersonal skills: Being able to read the needs of the customer and adjust behaviors to maximize service and sales
  • Satisfactory writing skills as applicable to keyboarding communications
  • Understanding of basic mathematical skills, including complex percentages
  • Understand and professionally communicate customer inquiry procedures and policy to customers, as the situation may dictate
  • Possess advanced customer relations skills, including active listening, empathy, conflict resolution and organized problem solving skills
  • 6 months – 1 year similar tasks
78

Bi-lingual Front End Collector Resume Examples & Samples

  • Ability to speak, read, and write in Spanish
  • Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment
  • Insightful: Make timely well considered decisions, create innovative solutions and continuously learn
79

Bi-lingual AML Operations Analyst Resume Examples & Samples

  • Be fully bi-lingual (Spanish and English)
  • Demonstrate a high degree of proficiency in one or more of the product groups: Retail, GTS, Cross Border, CPB/IPB, LATAM and FIU
  • Evidence the ability to quickly acquire the knowledge and investigation proficiency for other product groups. Be able to travel 10% with minimal to moderate advanced notice and work in an alternate site (geography)
  • Conduct research utilizing internal and external public and private databases to compile a portfolio of information on transactional activity; funds transfer and or check instrument products/transactions, etc
  • Perform analysis employing designated tools to identify patterns, risks and anomalies
  • Document the analysis referencing key facts uncovered in the research process and identified in the analysis process to finalize an appropriate conclusion; assists and provides information to support Suspicious Activity Reports (SAR) or equivalent for regulatory filing; all information must be fully compliant with standards, policies and procedures
  • Candidate must meet and preferably exceed standards for the research, analysis, documentation, presentation, completeness, timeliness and accuracy
  • In addition, the AML Operations Analyst - Remediation – LATAM is expected to be conduct and be proficient in the following: investigation and research process/procedures; applications and tools used to support the investigation; documentation of research, analysis and conclusions; Suspicious Activity Reporting (SAR) or equivalent procedures/ documentation/ applications; self review of investigations (cases and/or SAR recommendations) to ensure appropriate dispositions have been recommended; and documentation meets or exceeds procedure and policy requirements
  • Excellent judgment and assessment skills
  • Successfully employs personal curiosity to conduct in-depth investigations based upon assessment of anomalous criteria. Excellent organizational and prioritization skills, follows through to complete deliverables in a timely manner
  • Excellent work ethic (respectful, honest, considerate, self-motivated, can work independently without supervision, works well under pressure, readily adapts to changing work priorities, and accountable)
  • Excellent communication skills - as evidenced by ability to concisely and meaningfully explain an investigation, procedure or policy and contribute to projects and issue resolution initiatives
  • Develops strong and productive work relationships with others: analysts, peers, management, Quality Assurance, Production Support, Project Management, etc
  • Anticipates and responds to customer needs, demonstrates initiative and creativity in problem solving, process improvement, works well under pressure, and is a team player
  • Highly proficient AML investigator. Knowledge includes: Anti Money Laundering Laws and Regulations Procedural / Policy requirements (including documentation); Systems Applications used to support investigation process (Quick Screens, Mantas, NESS, CitiSmart, Lexis/Nexis, Google, SAR Database, eCIF, eCADD, CDMS, etc.)
80

Bi-lingual AML Operations Analyst Resume Examples & Samples

  • Be able to travel 10% with minimal to moderate advanced notice and work in an alternate site (geography)
  • Excellent judgment and assessment skills; successfully employs personal curiosity to conduct in-depth investigations based upon assessment of anomalous criteria
  • Excellent organizational and prioritization skills, follows through to complete deliverables in a timely manner
81

Bi-lingual AML Intermediate Operation Analyst Resume Examples & Samples

  • Demonstrates initiative and creativity in problem solving, process improvements and teamwork. Bachelor's degree or equivalent work experience
  • Highly proficient AML investigator; knowledge includes: Anti Money Laundering Laws and Regulations; Procedural / Policy requirements (including documentation); Systems Applications used to support investigation process (Quick Screens, Mantas, NESS, CitiSmart, Lexis/Nexis, Google, SAR Database, eCIF, eCADD, CDMS, etc.)
  • 2-5 years of relevant work experience required
  • Fully bilingual in Spanish
  • 1 year of AML monitoring experience required
82

Bi Lingual Human Resources Generalist Resume Examples & Samples

  • 3 to 5 years Human Resources experience
  • Intermediate to Advanced knowledge of Microsoft Word, Excel, and Power Point
  • Basic knowledge of U.S. Labor Laws and EEOC practices. (i.e. FMLA, FLSA)
83

Bi-lingual AML Operations Analyst Resume Examples & Samples

  • Meet and preferably exceed standards for the research, analysis, documentation, presentation, completeness, timeliness and accuracy
  • Investigation and research process/procedures
  • Applications and tools used to support the investigation
  • Documentation of research, analysis and conclusions
  • Suspicious Activity Reporting (SAR) or equivalent procedures/ documentation/ applications
  • Self review of investigations (cases and/or SAR recommendations) to ensure appropriate dispositions have been recommended
  • And documentation meets or exceeds procedure and policy requirements
  • Successfully employs personal curiosity to conduct in-depth investigations based upon assessment of anomalous criteria
  • Highly proficient AML investigator preferred
  • Knowledge includes: Anti Money Laundering Laws and Regulations Procedural / Policy requirements (including documentation); Systems Applications used to support investigation process (Quick Screens, Mantas, NESS, CitiSmart, Lexis/Nexis, Google, SAR Database, eCIF, eCADD, CDMS, etc.)
84

Bi-lingual Senior Financial Analyst Resume Examples & Samples

  • Demonstrate strong competencies in areas of general controls, project management, relationship building, and all aspects of engagement delivery
  • Ability to develop and mentor associate team members
  • Execute and manage multiple, complex security and control reviews
  • Identify process and organizational risks and recommend appropriate controls
  • Advise clients on controls standards
  • Ability to effectively ‘translate’ issues into business risks and impacts
  • Prepare and deliver effective communications, oral and written, in a clear and concise manner at middle and senior levels of management
  • Review and deliver work at the highest level of quality to ensure department and professional standards are maintained with all issues adequately addressed
  • Prepare and edit reports (noted observations, recommendations and management action plans) for approval by department management and communication to corporate and Operating Group management
  • Develop effective relationships with team members and business partners
  • Ability to think critically, ask questions, analyze complex areas, and challenge business processes
  • Bachelor's degree in Accounting, Finance, Information Technology or similar field is required
  • Bi-lingual, fluent in Spanish
  • Preference given to those with 3 plus years of experience conducting financial/operational audits at a Public Accounting firm and/or a Fortune 500 company
  • Advanced degrees or a related certification is a plus
  • Personal computer proficiency, specifically Microsoft Office products, is required
  • Analytical, project management, interpersonal, change management and communication skills
  • The ability to work as part of a fast-paced and highly motivated team
85

Bi-lingual Business Operations Lead-public Sector Resume Examples & Samples

  • Lead Territory planning, Account segmentation & Quota development
  • Issue Account Manager compensation plans
  • Help WWPS Operations balance short term tactical goals with long term strategies
  • Minimum of 7-10 years of verbal and written communications skills proficiency required in both English and Spanish
  • Minimum of 3 years of experience with the development and implementation of systems, processes and tools utilized for CRM, variable compensation, revenue reporting, and forecasting
  • Self-motivated, action-oriented , multi-tasking individual with a great sense of urgency and follow-through
  • Motivated self-starter who is proactive and action-oriented
  • Able to operate successfully in a lean, fast-paced organization that can scale quickly
  • Exhibits sound business judgment, strong analytical skills, and a proven track record of taking ownership and leading data-driven analyses to support and grow a business
86

Senior Bi-lingual World Wide Public Sector Business Operations Lead Resume Examples & Samples

  • Manage all aspects of Worldwide Public Sector financial reporting and analysis for a Business vertical ensuring timeliness, completeness and accuracy of reporting
  • Development of metrics and reports to manage sales pipeline, billed revenue and quota attainment
  • Development of performance dashboards that encompass key metrics to be reviewed with senior Sales Directors and WWPS leadership team in order to drive and manage the business
  • Help author LCC narratives and lead the creation of Quarterly Business Reviews
  • Coordinate with corporate teams to influence roadmap for enhanced business intelligence and CRM tools to support the business
  • Minimum of 7-10 years of experience in the areas of finance, business management and/or business operations in mid-to-large scale global Sales Organization
  • Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
  • Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations
  • Experience using BI tools, CRM software and strong excel experience
  • Experience working within a high-growth, technology company would be beneficial
  • Familiarity with Public Sector
  • Experience with Salesforce.com CRM software
  • MBA with concentration in Business or Finance
87

Bi Lingual Patient Access REP Resume Examples & Samples

  • Minimum typing skills of 35 wpm
  • Demonstrated working knowledge of PC/printer
  • Knowledge of function and relationships within a hospital environment preferred
  • Customer service skills and experience
  • Ability to receive and express detailed information through oral and written communications
  • Course in Medical Terminology required
  • Understanding of Third Party Payor requirements preferred
  • Understanding of Compliance standards preferred
  • Must be crossed trained in two Patient Access service areas including ED
  • Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors
  • Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy
  • 1-2 years of experience in medical facility, health insurance, or related area preferred
  • Some college coursework is preferred
88

Financial Services Specialist Park Mall Bi-lingual Encouraged to Apply Resume Examples & Samples

  • Assists Store Leadership by providing information and training to associates on Financial Service products’ features and benefits, to generate incremental Application acquisition and Credit Share. Acts as a key resource for associates and managers, advising on Financial Service product updates, promotional events, and upcoming transitions. The FSS also educates associates on Financial Services promotions specific to their areas of responsibility
  • Maintains on-going knowledge of applicable Financial Services products and options, integrated retail, SYW, and operational processes and communicates this information to store leadership and associates. Achieves and maintains both appropriate personal and associates' levels of learning standards through Segno and other learning systems
  • Completes Member financial transactions accurately and efficiently using POS and online systems. Consistently provides members with product solicitations as part key traffic periods. The presentation should address the member’s needs, both current and future. Executes consistent operational and selling processes (e.g. SYW program and rewards, credit application process, SYW Rewards, multi-channel opportunities, and other miscellaneous income opportunities) and stays up-to-date on changes. Ensures sales associates understand the operational and selling processes
  • Thoroughly understands website navigation and models use for sales associates, and proactively leverages technology to access and print information/reports to facilitate the Member experience
89

Bi-lingual Education Consultant Resume Examples & Samples

  • Conduct on-site employee meetings in a manner that is interesting and informative to the audience. Gain the confidence and trust of those attending the meetings. Understand the needs of the audience, interpret their body language to capture their attention and benefit the listener
  • Meet individually with employees on-site to assist them in enrolling in the retirement plan, completing retirement account transactions as well as answer questions related to the participant website. Read and comprehend plan provisions from plan documents, summaries of plan provisions or other related plan materials in preparation of meeting with each client/employee
  • Prepare customized Power Point presentations, newsletters, meeting handout materials and coordinate pre-meeting logistics with client
  • Participate in the production of webinars and recorded webcasts or train-the-trainer sessions
  • Master retirement planning strategies and be able to communicate them to plan participants
  • Efficiently use Milliman’s retirement planning tools designed for plan participants to assist them in preparing for retirement and understanding investment strategies
  • Develop strong client relationships to encourage ongoing education projects
  • Coordinate own travel arrangements and meeting logistics with clients. Show up for all scheduled appointments on time and well prepared
  • Submit daily and monthly reports for audit purposes and client results
  • Maintain good working relationships with Milliman peers
  • Ensure final work products are high quality and provided in a timely fashion
  • Take an active role in pursuing continued education
  • Experience with and understanding of employer sponsored retirement plans is required
  • Appropriate credentials or equivalent experience (i.e. Bachelor’s degree in Economics, Finance or Communications or previous financial services experience)
  • Superb communication skills, ability to prepare and deliver presentation covering complex topics in a simple style in either English or Spanish
  • Strong organizational skills to track client meeting records and provide summary reports
  • Experience in training and development or customer service
  • Self-starter with good project management skills and ability to work under deadlines
  • Proficient in the use of Microsoft Windows and Microsoft Office suite (Word, Excel and PowerPoint)
  • Able to work independently while also contributing to team environment
90

Bi-lingual Qual Voc Rehab Counselor Resume Examples & Samples

  • Provide professional vocational counseling within a continuum of services to help clients achieve success and to remove barriers by identifying unique strengths, resources, and abilities related to planning and achieving employment outcomes
  • Administer residual functional capacities assessments, interest tests, aptitude tests, transferable skills analysis and other vocational assessment tools
  • Develop, implement, and monitor Individualized Plans for Employment (IPE) through onsite visits, job fairs and career seminars
  • Engage clients in activities of employment preparedness, job seeking and development; Facilitate appropriate concepts, individually or in group settings, to improve skills necessary for all stages of vocational development
  • Monitor, evaluate, and track client progress with respect to relevant goals in an accurate and timely manner
  • Establish, maintain and monitor close and cooperative relationships with providers and employers in carrying out supportive services
  • Monitor on-site job coaching and recommend assistive devices for program and/or service use
  • Partner with agency regional/district staff, vendor organizations and other constituents in the role and scope of service delivery
  • Participate in training experiences designed to enhance professional competency in vocational rehabilitation
  • Knowledge of counseling and job placement of persons with vocational/occupational barriers, including physical, emotional, psychological and intellectual disabilities
  • Familiarity with utilizing psychological tests and other evaluative techniques
  • Commitment to lifelong learning in relationship to their own professional development
  • Outstanding organizational, written and oral communications skills; attention to detail
  • Proficient usage of Microsoft Office products including Word, Excel and Outlook; prior use of client database systems a plus
91

Bi-lingual Professional Systems Technical Support Resume Examples & Samples

  • Pre and post sales issue resolution, technical troubleshooting, product assessment and recommendations, and repair service support
  • Interface directly with installers, dealers, end-users and Bose Field Sales & Engineering regarding product support issues and solutions
  • Consistently apply customer service communication skills and in-depth knowledge of Bose products, audio technologies, procedures, and alternatives to assess customer needs and resolve issues thereby building a solid and satisfied customer relationship
  • Provide feedback, insight and recommendations to help mature service levels offered to market
  • Experience with professional audio hardware/software including usage and installation of Hi-Z/70V & Lo-Z products
  • Aptitude for learning computer systems, applications and networking
  • Ability to work in teams
  • Customer service acumen
  • Mexican and/or Columbian Spanish required
  • 2+ years of professional audio systems experience
  • 2+ years of customer service experience
  • Technical degree/certification preferred
92

Bi-lingual Multi Site Human Resources Manager Resume Examples & Samples

  • Understand business drivers and provides objective feedback to business leaders on process and initiatives that will drive long-term results
  • Collaborate with business leaders to ensure that the talent management strategy is effective and linked to the evolving business needs
  • Partner with the business leaders to ensure alignment and focus on goals related to employee engagement and other critical components that effect employee recruitment and retention
  • Advise, coach, and mediate on HR-related matters with employees and managers. Interpret, administer and ensure compliance with all federal and state laws, company policies and procedures. Remain current and adhere to practices that will ensure an engaged workforce and compliant practices
  • Effectively investigate, document and provide guidance on corrective action or separation efforts when appropriate. This will include the ability to proficiently conduct formal investigatory efforts for behavior and conduct concerns and in response to employee complaints (i.e. harassment and discrimination cases)
  • Facilitate associate orientation and various leadership training programs. Partner with local leadership to assess and identify high potential talent and provide partnered support and guidance for further development and education on how to fully leverage existing resources or methods
  • Participate in project team assignments for the HR organization that support the development and/or implementation of organization-wide projects and associate programs
  • Attend various business leadership meetings to ensure goal alignment at the site level
  • Assist in the development of solutions that support the business objectives and leadership capability
  • Minimum 5 years of Human Resource experience as a demonstrated business partner
  • Strong employee relations and investigation skills
  • Experience in supporting multiple business groups and/or multiple field locations preferred
  • Knowledge of laws and regulations relating to HR, including EEO and FLSA
  • Bi-lingual (Spanish or Creole) is highly desired
  • Ability to work in a fast paced environment balancing multiple priorities
  • Ability to drive strategy and HR initiatives and successfully influencing leaders to action
  • Ability to work independently as well as collaboratively with a team
  • Passion and ability to deliver effective presentations and facilitate training
  • Excellent interpersonal skills to include
93

Bi-lingual Associate Gold Customer Service Representative Resume Examples & Samples

  • Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes
  • Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth and retention of business
  • Provides counsel, guidance and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services
  • Upholds our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability
  • Maintains and tracks accurate data in various computer systems
  • Associate's degree preferred and/or 6-12+ months’ relevant work experience
  • Strong customer service skills using resolve, patience, and empathy; excellent oral and written communication skills
  • Ability to advise and recommend additional insurance products and services
  • Proficiency with computers, knowledge and ability to use Microsoft Office tools
  • Ability to multitask, think-talk-type during customer calls, type 25 WPM
  • Demonstrated bi-lingual proficiency in Spanish and English
94

CSC Bi-lingual Team Manager Resume Examples & Samples

  • Bachelors Degree preferred or equivalent work experience required
  • Minimum of 3-5 years experience in Customer Service Management required, preferably in a call center environment
  • Ability to be flexible to changing roles and responsibilities
  • Ability to build relationships, show respect, and instill trust with team members and customers
  • Ability to challenge the status quo, champion change and implement new initiatives
  • Ability to create positive energy in teams around the future, inspire the team to believe in themselves and what they are doing; follow the leader even in the face of challenges
  • Ability to define problems, issues, and identifies causes, explore alternative solutions and choose the best course of action
  • Ability to develop goals and consistently seek learning opportunities in order to improve
  • Ability to do things right the first time
  • Ability to lead and motivate others in meeting/exceeding goals
  • Ability to speak & comprehend Spanish fluently
  • Builds high performing teams; provides team with the appropriate directions, empowerment, resources and training
  • Commitment to quality, ensuring completeness and accuracy of work
  • Decisiveness - Ability to make well founded decisions in a timely manner, sometimes with incomplete information
  • Effective in internal & external communication: communicate regularly with Customers Service Rep and management w/ clarity to keep the team informed & to get meaning across w/ max impact
  • Identifies and implements plans and holds others accountable
  • Initiative and motivation to push ahead toward achieving a desired goal without suggestions or prompting by others
  • PC skills - Windows, Word, Excel
  • Professionalism - Project a positive image thru attention to personal appearance, language and professional behavior
  • Recognition - Recognizes and rewards the accomplishments of others
  • Santander Products and Services - Possess in-depth knowledge of products and services; demonstrate a general understanding of related systems and tools
  • Strong communication skills - Communicate crisply & candidly
  • Strong organization and time management skills; ability to manage multiple priorities
  • Strong supervisory skills - Management Focus and Discipline
  • Take Ownership - Take pride in own work, be will assume responsibility for accomplishing objectives, be dependable and follow thru on commitments
95

Bi-lingual Administrative Assistant Resume Examples & Samples

  • Preparing documents, letters, memorandums, reports, and briefings
  • Performs complex and confidential functions at times, including developing and typing written correspondence or developing Excel spreadsheets, PowerPoint presentations, etc
  • Preparing training materials for reproduction
  • Preparing and expediting contracts, purchase orders and invoices for signature and processing
  • Providing telephone coverage for executives with clients
  • Scheduling and calendar management related for executive business development managers and corporate wide initiatives
  • Ensuring file management
  • Researching information from internal and external sources
  • Providing scheduling, domestic and international travel planning, and meeting support internally and externally with hotels and other corporate meeting venues
  • Providing support to various departments for special projects
  • Prepares expense reports and other required documents
  • Learn sales database and produce multiple sales reports for executive management analysis
  • Planning/organizing: prioritizes and plans work activities and uses time efficiently
  • Teamwork: works collaboratively and effectively with all administrative and executive assistant colleagues; fills in as needed when colleagues are unavailable to support assigned managers
  • Dependability: is consistently at work and on time, follows instructions, responds to direction and solicits feedback to improve performance. Consistently meets or exceeds timing deadlines
  • 8+ years experience providing administrative support required
  • Demonstrated MS OFFICE SKILLS essential -Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, etc)
  • MUST be able to speak and write fluently in Spanish and English
  • Demonstrated outstanding level of professionalism, ability to exercise good judgment, discretion, tact, and diplomacy
  • Sound business ethics, including the protection of highly proprietary and confidential information
  • Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for the executive team
  • Ability to be flexible to handle multiple priorities and to work overtime as necessary
  • Ability to adapt to new technology systems, sales database
  • Ability to work under tight deadlines while managing multiple projects
96

Center Medical Spec-rn-bi-lingual Resume Examples & Samples

  • Promote customer satisfaction through appropriate interaction and responsiveness to customer needs
  • Builds rapport with donors to ensure overall customer satisfaction with the center to support long term donation
  • Selection of suitable plasmapheresis donors by performing physical examinations and taking medical histories on all donors through the use of FDA approved Standard Operating Procedure (SOP) Manual, current State and Federal guidelines, OSHA, CLIA, CGMP, all internal company procedures and personal education and experience
  • Responsible for donor awareness to potential hazards
  • Administration of donor consent form
  • Provides Donor education on trends identified regarding general health assessment completed at the Center
  • Provides counseling to Donors regarding unacceptable test results
  • Evaluates and manages donor injuries and adverse events
  • Performs evaluations of any history of illness or medications to ensure continued donor suitability
  • Ensures Donor medical information is complete and accurate prior to donation
  • Review of donor screening test to ensure eligibility of continued donation
  • Assists in employee training and coaching regarding medical SOPs as necessary
  • Assists with the administration of employee Hepatitis Vaccine program
  • Maintain supplies necessary to perform job duties
  • Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors
  • Ensures Donor and Staff confidentiality
  • Reports all unsafe situations or conditions to Center Management
  • This job description is intended to present the general content and requirements for the performance of this job. The description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Managers and supervisors may assign other duties as needed
97

Bi-lingual Operational Risk Analyst Resume Examples & Samples

  • 5+ yrs of business experience required
  • 3+ yrs experience and knowledge of AML/BSA and compliance matters
  • Risk and Control knowledge as to determine and recommend appropriate controls for mitigating identified risks and control weaknesses
  • Strong analytical skills and administrative skills required. Attention to detail necessary
  • Anticipate and respond to internal customer needs; follow through and complete requests on time
  • Excellent organizational skills, ability to multitask and demonstrate flexibility
  • Excellent corporate work ethics (timely, respectful and considerate to others, honest.)
  • Demonstrate initiative and creativity in problem-solving; Self motivated/self-starter, be proactive and take initiative, work independently without supervision and step in to support other team members initiatives; work well under pressure
  • Demonstrate the ability to make sound decisions and exercise sound judgment
  • Demonstrate a positive attitude at all times, be open to and quickly adapt to change
  • Demonstrate ethical behavior with regard to information security
  • Bilingual, fluent in Spanish reading, writing and speaking
98

Bi-lingual Associate Resume Examples & Samples

  • Research components of all types of SSL certificate requests to obtain the proofs required to issue the certificate and assure secure repository of relevant data/documentation that meets company requirements for auditing and review
  • Review customer documents to determine validity and applicability to the certificate requests
  • Lead customers through the request and validation process required to issue their SSL certificates with the ability to explain SSL certificate policies and procedures to customers in a clear and positive manner via calls, chats and emails
  • Be a China certificate product expert, synthesizing insights from the China market with customers’ needs and policy requirements
  • Maintain department goals and performance standards
99

Bi-lingual AML Optimization Intermediate Analyst Resume Examples & Samples

  • Providing training and mentoring to analysts on investigative techniques, internal systems, products and money laundering policy and regulation
  • Providing assistance on ad-hoc projects, as needed
  • Assisting in the development and implementation of improvement plans as each baseline Optimization and/or CIP review is completed
  • Representing the Optimization team in a highly visible initiative and interacting with Lines of Business, Technology, Compliance and Operations to successfully complete optimization reviews
  • Serving as Subject Matter Expert, for multiple products, in the analysis of alerts and investigation of transactional activities to detect any suspicions of money laundering or terrorist financing activity
  • Submitting requests for further information or suspicious activity recommendations
  • Performing peer review of investigations to ensure appropriate dispositions have been recommended by analyst
  • Interacting with statisticians throughout the Optimization process
  • Apply/adapt changes obtained from training and the implication of any imposed sanction(s) or laws/regulation(s) to the task at hand. Performing detailed investigations and documenting results clearly
  • Conducting searches, gathering data and recording evidence from Citi internal systems, the internet, commercial databases and enquiry with business or Compliance contacts within Citi
  • Conducting alert investigation using global standard policies, procedures and tools aimed at meeting internal and external regulatory requirements
  • Working knowledge of and the capability to implement multiple sets of procedures
  • Create and maintain case write-ups
  • Collecting and evaluating the information and preparing clear, well-written comprehensive reports
  • Accurately gather, maintain and utilize data in various product databases for future reference
  • Conduct enhanced due diligence investigations following Citi policies and procedures
  • Minimum 2+ yrs Business/Operations experience
  • Bi-lingual skills (English and Spanish)
  • Bachelor’s degree or equivalent years of experience
  • Banking / Finance / Business background
  • Good understanding of AML Monitoring Processes
  • Proficient in Windows applications, and Internet and commercial database searches
  • Ability to interact effectively with different levels of management and to operate with excellent corporate work ethics (timely, honest, respectful and considerate to co-workers)
  • Ability to be trained on procedures for different products
100

Bi-lingual Teller Spanish / English Required Resume Examples & Samples

  • Perform the basic transactions of a paying and receiving teller such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, Cashier's checks, and redeeming savings bonds
  • Perform more complex transactions (with assistance as necessary) such as
  • Demonstrated ability to handle multiple priorities under time constraints
101

Dispatcher, Bi-lingual Resume Examples & Samples

  • Utilize the phone or electronic communication (WYNSOS) to efficiently dispatch calls and record the ongoing working orders for the site. (40% time)
  • Maintains communication log for shifts. (10% time)
  • Coordinates the receipt and outgoing inventory or mail supplies. (15% time)
  • Performs general office duties such as filing, orders, work orders etc. (20% time)
  • Updates all OSHA postings and complies with all safety guidelines for the department. (10% time)
  • Assist with unit inspections. (5% time)
  • Ability to take direction and complete tasks
  • Ability to prioritize assignments
  • Basic computer, tablet skills required
  • Ability to maintain composure under pressure environments
  • Ability to work in general office environment
  • Basic PC skills required
  • Tablet skills required
  • Multiple phone line experience required
  • Radio dispatch skills required
  • 1-2 year in role or similar role is preferred
102

Bi-lingual Forklift Operator Resume Examples & Samples

  • Read job specifications to determine operator adjustments and material requirements
  • Positions forks, lifting platform, or other lifting device under, over, or around loaded pallets, skids, boxes products, or materials or hooks tow trucks to trailer hitch, and transports load to designated area
  • Unloads and stacks material by raising and lowering lifting device
  • Inventories materials on work floor and supply workers with materials as needed
  • Performs routine maintenance to include recharge batteries; lubricating, fueling and cleaning
  • Weighs materials or products and recordings weight on tags, labels, or production schedules
  • Make sure all housekeeping is maintained in a clear and orderly fashion in assigned area
  • Ability to move levers, shift gears, depress pedals and maneuver steering wheel to operator equipment
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job
  • High school diploma or equivalent; a minimum of two years of related experience in trades specific to job requirements; or equivalent combination of education and experience
  • Bi-lingual / Spanish preferred
  • Must be able to pass an internal certification program
  • Must have computer skills
  • Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization
  • Ability to be a self starter and work independently
  • Have the ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations
  • Maintain a high level of accuracy in all aspects of work assignments
103

Sales Associate Bi-lingual a Plus Resume Examples & Samples

  • Ability to offer and describe various solutions and their benefits to the customer
  • Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
  • Sales background, a plus
104

Bi-lingual Branch Trainer Resume Examples & Samples

  • Maintain and monitor the training within the branch
  • Provide consultation and feedback as to the training needs of the branch according to topic and expiration of certifications
  • Maintain a training schedule that is applicable to new hires and existing employees
  • Monitor training documentation and its distribution to the appropriate (Regional & Corporate) departments
  • Assist in assigning on-the-job training in specific job classifications
  • Ensure training schedules and the execution of schedules meet the training needs and requirements
  • Manage or execute data entry into the training compliance program and issue compliance reports according to requirements
  • Conduct safety and training meetings as needed
  • Be at least 21 years of age
  • Minimum 2 years of experience as a training manager or trainer
  • Minimum 2 years of conducting needs analyses and developing & delivering curriculum
  • Minimum 2 years of training experience in the transportation/armored industry
  • A valid firearms permit or ability to pass applicable firearms licensing requirements
  • A valid guard card or ability to obtain a guard card or any other required licenses
  • Good ethics and integrity
105

Bi-lingual Senior Representative Resume Examples & Samples

  • Servicing clients and partners with several Passport Suites (on-line financial service), both on the telephone and through email
  • Provide in-depth information regarding enrollment features, functionally, technical issues and maintenance of Private Passport and the bank's products and services
  • Provide an extensive troubleshooting capacity for clients which include modifications to various browsers settings for windows and MAC
  • Passport users include Personal Financial Services personal, business, advisors and wealth clients, installation of remote deposit scanners
  • The incumbent will be responsible for an average of 60 calls and 30 emails daily. Bill payment investigations are assigned on a monthly basis
  • Quality servicing of client/partner calls through effective communication of call behaviors and accurate information
  • Client/partner request should be resolved same day, if not during call
  • Contact client by phone or email with any updates when resolution will take longer than 24 hours until issue is resolved
  • Perform functional transactions (Dollar Transfers, Stop Payments and ATM/DEBIT card(s) maintenance) accurately and without any monetary errors. Maintain an average quality level of 97% or higher on all Quality Audits. Maintain system access and knowledge level as it pertain to each workgroup that representative has been cross-trained on
  • Provide accurate transactional information to clients to avoid creating any loss situations for the Unit
  • All client/partner inquiries received via phone, email or fax should be logged with a detailed description of client issue/problem, research or action taken for resolution
  • Must demonstrate excellent written communication skills, send out appropriate email response, complete emails according to schedule provided within 24 hours from the time that email was received and ensure email report is accurately completed daily
106

Gulf District Bi-lingual Customer Training Specialist Resume Examples & Samples

  • Schedule and deliver CPT/CST and other classes for customers, working with Region Product Development Managers, District Managers, Branch Managers, and local sales reps
  • Prepare and organize training materials and manuals, etc. to ensure training experience is optimal and well received by customers
  • Coordinate the online registration process for classes and ensure class slots are filled to maximize customer participation and associated revenue
  • Work with local sales reps to identify key and other accounts to drive customer training revenue, with a focus on YOY incremental revenue growth and new account training revenue opportunities
  • Educate Sales Managers, Branch Managers, Outside Sales Reps, and Region Product Development Managers on training revenue opportunities and drive them to increase training revenue
  • Coordinate the online evaluation survey of customers for all classes delivered; document feedback and work with Region Training Director to improve on any areas; maintain records of classes delivered, attendees, customers, and revenue generated
  • Improve delivery of programs based on survey results
  • Maintain proper and up to date Training credentials, OSHA certificates, etc
107

Bi-lingual HR Manager / HR Project Resume Examples & Samples

  • Positive Associate Relations
  • Project Management / Process Improvement
  • Management Staffing
  • High Volume Non-Exempt Recruiting and Contingent Staffing
  • Performance Management Consulting and Administration
  • Associate And Management Development
  • HR Policy/Procedure Development And Administration
  • Associate Recognition
  • Compensation Management
  • HR Operations
108

Bi-lingual Foreman Resume Examples & Samples

  • Establish production, inventory and quality control standards
  • Prepare and distribute required daily reporting
  • Determines work procedures, prepares work schedules and expedites workflow
  • Coordinate and work with manager and workers for timely production of all jobs, maintenance of normal inventory and development of new products
  • Oversee inspection of products to verify conformance to specifications and directs setup and adjustments of machines; estimate, requisition and inspect materials and supplies
  • Interpret company policies to workers and enforce safety regulations
  • Maintains harmony among workers and resolves grievances
  • Authorize time and production records for direct reports
  • Analyze work orders to determine material and machine to be used
  • Participate in the development of work plans
  • Examine defective machinery to determine cause of the malfunction and perform repairs or refers to maintenance crew
  • Set up and operate machinery
  • Inspects work in progress and finished product
  • Enforce safety regulation
  • Recommend measures to improve production methods, equipment performance and quality of equipment
  • Analyze and resolve work problems
  • Maintains time and production records
  • A High School education; three years related experience or training; or equivalent combination of education and experience
  • Must have project management abilities and a solid understanding of workflow processes as well as being able to work with timeliness and accuracy to specified deadlines
  • Ability to add, subtract multiply and divide in all units of measure, using whole numbers, common fractions and decimals
  • Ability to compute rate, ratio and percent; as well as able to draw and interpret bar graphs
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Encompass supervisory skills while maintaining a team atmosphere
  • Conduct self with integrity and ethical practices
  • Excellent written and verbal communications skills with the ability to relate with every level of the organization effectively
  • Demonstrate ability to delegate and/or authority where applicable
  • Must be able to perform each essential duty satisfactorily
109

Bi-lingual Collections Specialist Resume Examples & Samples

  • Monitor and maintain assigned accounts through follow up and possibly implement alternative payment options
  • Make collection and billing calls to reduce the lost assets of a company and delinquent payments
  • 3-5 years professional experience
  • Bi-lingual - English/French necessary
110

Bi-lingual AML Operations Analyst Resume Examples & Samples

  • Conduct searches on gathered data for anomalous activity by utilizing the Internet, in-house and commercial databases, inquiries, bank inquiries, and contact with other investigative entities and Compliance Officers within/outside the institution
  • Accumulate facts from the investigations to be utilized in presentation to Senior Management and Compliance
  • Evaluate and recommend the submission of suspicious activity reports (SAR)
  • Create and maintain Cases write-ups
  • Apply/adapt changes obtained from training and the implication of any imposed sanction(s) or laws/regulation(s) to the task at hand
  • Proficiency in Windows & Windows-based applications (Word, Excel & PowerPoint)
  • Bi-lingual skills (English and Spanish) preferred
  • Proficiency in database manipulation
  • Proficiency in Internet & commercial database searches to aid in gathering facts for investigations
  • 6 Months of research/analysis experience preferred
  • Follows policy & work instructions
  • Ability to organize raw data and resources available into an analytical investigative tool banking product/service knowledge
  • Ability to identify process improvements
  • Excellent written communication skills in order to present reports to Senior Management and Compliance
  • Must be able to coordinate and deal with conflicting time demands
111

Financial Services Specialist Bi-lingual a Plus Resume Examples & Samples

  • Leads by example to consult with Members regarding Financial options by spending the majority of the time selling and educating associates on Financial Service products, features/benefits, selling and application acquisition techniques. Models the right behaviors in the selling process and takes ownership for understanding Member's needs to recommend the right financial product and total solution every time, while meeting minimum performance expectations
  • FSS responsibilities will not include associate scheduling, FLS store opening and closing duties, replenishment, MSP setup duties (except Financial Services signing) or Customer Experience Manager or Manager on Duty activities
  • Passion for members and demonstrated customer service skills
  • Passion for specialized financial services selling and detailed customer focus
112

Marriage & Family Therapist Mfti Intern Training Program Adult Spanish Bi-lingual Resume Examples & Samples

  • Provide psychotherapy to patients and co-facilitate family and group therapy
  • Team-specific duties performed by MFTIs under the direct supervision of licensed marriage and family Therapists
  • Adult Team: Provide individual and group counseling to adults in a brief therapy model
  • Child/Family Team: Provide counseling to children, adolescents, and families
  • Intensive Outpatient Program (IOP): Provide services to patients needing more intensive treatment for stabilization, in a stepped-down treatment program for patients recently discharged from inpatient psychiatric unit
  • Chemical Dependency: Provide services to patients who are in the contemplation phase, the early stages of their recovery, and patients with longer-term sobriety
  • Provide separate and conjoint treatments for family members
  • Actively participate in clinical supervision
  • Attend workshops and seminars on a regular basis as part of the training
  • Participate in staff meetings, case conferences, and other staff functions
  • Maintain confidential patient files/records and information in a timely manner
  • Comply with regional and local policies and procedures. Comply with CA-MFT Ethical Standards and state laws pertaining to the delivery of mental health services
  • Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees
  • Successful completion of pre-master's practicum in a mental health setting
  • Demonstrated experience in providing individual, family, couples and/or group psychotherapies
  • Experience and/or training in working with Chemical Dependency, Adult, Couples and/or Child and Adolescent populations
  • Experience and/or training in establishing psychosocial diagnoses and providing treatment using standard psychotherapeutic methods
  • Experience and/or training in group therapy
  • Acquisition of a theoretical background in cognitive, emotional, and interpersonal functioning, abnormal psychology, and in the major schools of psychotherapy
  • Competence in: Mental Status Evaluation; Mandated Reporting; Suicide/Homocide/Danger Assessment; Ethics and Confidentiality; the DSM (Psychopathology/Abnormal Psychology); Theories and Practices of Psychotherapy; and Personality and Psychological Development
  • Demonstrated professional maturity and ethical integrity necessary for assuming professional responsibilities
  • Demonstrated commitment to quality of service, teamwork, and participation in a highly interactive multidisciplinary clinic
  • Demonstrated ability to complete multiple tasks/objectives in a timely manner
113

Bi-lingual Business Development Representative Resume Examples & Samples

  • Connect with outbound and inbound prospects
  • Smile and dial to evangelize Kony products - approx. 50 calls and 50 emails per day
  • Document all activities in Salesforce and manage the information in the database on all lead prospects and opportunities
  • Work closely with the Sales and Sales Engineering teams to accelerate sales cycle, extend reach into target accounts and refine the lead development process
  • Set appointments with key decision-makers and influencers
  • Have the ability to multitask and prioritize large contact lists
  • Help with list building and other research projects
  • Develop value proposition messaging in a competitive market
  • Pre-qualify leads and prospects for the Account General Manager
114

Bi-lingual Project Manager Resume Examples & Samples

  • Schedule and supervise sub-contractors
  • Conduct quality control inspections
  • Order building materials, manage community assets and site budgets
  • Update customers and sales representatives regularly regarding the progress of home(s) under construction
  • 3+ years of professional construction project management experience
  • Must be able to speak English and Spanish fluently
  • Bachelor's degree in a related discipline is preferred
  • Strong time management & organizational skills
  • Current Driver’s License
  • Customer relations experience a plus
115

Bi-lingual Rental Coordinator Resume Examples & Samples

  • Managing department with 60+ employees
  • Ensuring the prompt and accurate payment of Rush payables
  • Continuous improvement of processes and structure
  • Trouble shooting and reporting system issues
  • Setting departmental goals and measuring success
  • Motivating and leading teams
  • Recruiting and retaining quality employees
  • Ability to motivate and lead large team
  • Four Year College Degree
  • 5+ years of AP Management experience (teams of 30 employees or more); or equivalent combination of education and experience
  • Strong general ledger and accounts payable skills. Must be computer literate and spreadsheet proficient
  • P2P automated invoice processing experience
  • SAP preferred
  • Six Sigma preferred
  • Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company's insurance carrier
116

Bi-lingual Inside Sales Representative Resume Examples & Samples

  • Must be fluent in French and English, written and spoken
  • Two (2) to five (5) years of successful outbound product sales experience in the business-to-business market required
  • Self-Starter who expects success from themselves
  • A desire to work with business owners, management and staff
  • Strong sales, marketing and presentation skills
  • Professional communication skills and telephone etiquette
  • Intermediate knowledge of Microsoft Office and Outlook, and general computer skills
  • Highest standard of professionalism, honesty, and integrity
  • Ability to thrive in a team selling work environment
  • Goal-oriented, enthusiastic and positive attitude
  • Business development is a plus
  • Experience using Salesforce CRM software preferred
  • Experience in the Automotive Industry is a plus
117

Egw Sales Associate Bi Lingual Resume Examples & Samples

  • Ability to transcribe words and numbers
  • Participate in regularly scheduled mandatory communication meetings to keep informed of changes in the Company and Corporate policies
  • Meet and/or exceed pre-established Companygoals
  • Ensure all intra-web functions are done daily including cancelled job status, backorder list, and problem jobs
  • Take optical measurements for customer eyewear
  • Correctly operate equipment necessary to adjust eyewear
  • Check status and notify customers when orders are delayed
  • Help maintain the Vision Center’s appearance at all times
118

Bi Lingual Receptionist Resume Examples & Samples

  • Knowledge of modern office practices, procedures and alphabetical file set up and maintenance
  • Excellent communication, spelling and grammar skills
  • Ability to follow oral and written instructions, and perform detailed clerical work in a methodical, independent and thorough manner with speed and accuracy
  • Typing, computer, and windows based software experience
  • Exceptional customer service skills
  • Open and close front office
  • Help keep doctor on schedule and maintain efficient patient flow
  • Maintain patient file jackets and medical records
  • Maintain neat and orderly front desk and waiting room
  • Interface with doctors and maintain appropriate professional relations
  • Schedule and confirm appointments, follow-up visits and classes
  • Call patients to inform them that their order is available for pick up
119

Bi Lingual Optometric Technician Resume Examples & Samples

  • Must obtain certification according to Company guidelines within 1 year of accepting position
  • Ability to learn optical knowledge
  • Ability to stand for extended periods of time that may average 6-8 hours
  • Perform exam pre-screening
  • Complete referral forms and follow-up paperwork as required
  • Order and maintain supplies and pharmaceuticals needed by doctors
  • Maintain a professional atmosphere and appearance of doctor’s exam lane and pre-test room
  • Ensure equipment (both Doctor’s and pre-test) is properly maintained
  • Participate in regularly scheduled mandatory communication meetings to keep informed of changes in the store and corporate policies
  • Meet and/or exceeds pre-established NVI goals
120

Bi Lingual Sales Associate Resume Examples & Samples

  • Previous retail experience preferred, but not required
  • Ability to learn and apply optical knowledge
  • Ability to stand for extended periods of time
  • Assist customers with selection of optical goods based on prescription written by Optometrist and individual needs
  • Coordinate the delivery of eyewear products to customers according to Company guidelines
121

Bi Lingual Assistant Manager Contact Lens Resume Examples & Samples

  • ABO & NCLE Certified (Recommended)
  • Ensure proper communication to General Manager and/or Division/District Manager on all pertinent issues
  • Listen and respond immediately with an appropriate level of concern to all customer issues. Analyzes, solves, and corrects customer service issues
122

Customer Service Associate Bi-lingual Resume Examples & Samples

  • Answer internal and external customer inquiries in a timely, courteous, and professional manner
  • The ability to manage expedited and distressed freight, in order to meet and exceed customers’ expectations
  • Monitor Corporate Accounts; provide pick up and delivery information to customer
  • Assists Service Centers with granting requests for special delivery requirements
  • Answer high volume incoming telephone calls
  • Answer high volume incoming emails
  • Receive pick-up and rate calls and routes to appropriate Service Center
  • Receive pick-up calls for Non-RRTS owned Service Centers and enters pick-up information into the dispatch system
  • Answer internal and external customer inquiries regarding the Non-RRTS owned Service Centers
  • Answer customer inquiries regarding accessorial requests
  • Provide support for Account Executives in response to customer’s needs and concerns
  • Traces freight for customers
123

Bi-lingual Retail Sales Associate Resume Examples & Samples

  • Provides and ensures world class customer service and satisfaction
  • Proficiently executes the sales, purchasing and lending practices to standard
  • Maintains and protects Company and customer assets
  • Follows established Company policies and procedures
  • Minimum 1 year of customer service experience
  • Able to pass a criminal background check and drug test
  • Bilingual, a plus
124

Bi Lingual General Manager Licensed Lecensed Optician Resume Examples & Samples

  • State Licensing - REQUIRED
  • Effective interpersonal skills
  • Perform duties in such a manner as not to jeopardize the safety and health of themselves, fellow- associates, customers, the public, or the environment
  • Coordinate the delivery of eyewear products to customers according to company guidelines
  • Motivate employees to exceed on performance standards and recognize star performers
125

Bi Lingual Licensed Optician Resume Examples & Samples

  • Previous optical experience of at least 1 year
  • Ability to use optical knowledge
  • Accurately transcribe words and numbers
  • Assist in dispensing eyeglasses and contacts lenses to customers
126

Bi Lingual Assistant Manager Eyeglasses Licensed Licensed Optician Resume Examples & Samples

  • ABO& NCLE Certified
  • State Licensing required (for states that require licensing)
  • Monitor statistics achievements against Company standards
  • Review re-dos and enforce policies to ensure compliance. Ensure quality standards are met
  • Coordinate the delivery of eyewear products to customers according to NVI guidelines
127

Softlines Support Lead Bi-lingual a Plus Resume Examples & Samples

  • Demonstrated leadership and coaching skills
  • Knowledge of offered products and services
  • Partners with Store Leadership to drive day-to-day execution on the sales floor, and ensure associates understand member experience, member interaction expectations, selling, cashiering and merchandising responsibilities. Teaches and models expected behaviors that lead to the right member experience and selling performance. Analyzes team and associate-level metrics to drive continuous improvement opportunities with associates and other sales teams
  • Assists with Member concerns, and holds sales associates accountable for using the right resources in resolving concerns and complaints, and escalating concerns as needed. Provides an effective transition for Members to sales associates as needed to resolve concerns
  • Ensures associates complete Member transactions accurately and efficiently using POS and online systems, including sales, returns, and exchanges in accordance with authorized processes. Ensures sales associates understand the operational and selling processes and execute them consistently (e.g. SYW program and rewards, credit application process, leasing process, gift card, SYW Rewards, multi-channel opportunities, Protection Agreements, Merchandise Replacement Agreements, and other miscellaneous income opportunities); stays up-to-date on changes
  • Assists Store Leadership in ensuring that the sales floor is visually appealing, effectively merchandised and easy to shop. Responsible for keeping the zone ready all day and night and ensuring the sales floor is easy to shop, in stock, clean, signed and organized for customers. Ensures the signing is correct on the sales floor and works with Store Leadership to coordinate correction as needed. Assists Store Leadership in ensuring the zone adheres to applicable National Presentation Standards and current monthly sales plan
  • Assists Store Leadership in coordinating the work with associates and Operations team to
  • Complete appropriate setup of store-wide and event signing and take down
  • Ensure appropriate stocking, pricing, rotation and condition of merchandise
  • Ensure seasonal resets, basic plan-o-grams, unit integrity, seasonal markdowns, and ad recaps are completed on time
  • Ensure all inventory is on the floor within expected timeframe
  • Ensure the accuracy of on-hand inventory counts, monitors out-of-stock opportunities and replenishment process execution
  • Plan schedules to complete the work needed in a timely manner
  • Demonstrates understanding of the Shop Your Way rewards program and appropriate use of integrated retail tools, and is able to convey the value to both associates and Members
  • Assists Store Leadership in reinforcing clear expectations for associates’ performance and behavior, and provides associates with ongoing observations and feedback. Accurately documents associate observations and provides input on associates' action plans, monthly coaching and performance reviews. Assists Store Leadership in ensuring associates are up-to-date on selling techniques, product knowledge, training and appropriate use of integrated retail tools to provide a WOW member experience. Ensures sales associates are delivering the right Member experience and understand how to improve
  • Performs opening and closing procedures as appropriate, consistent with current procedures. Follows appropriate cash handling processes, and assists the Store Manager in providing guidance on processes as needed
128

Pension Benefits Specialist Bi-lingual Resume Examples & Samples

  • Perform with guidance from other team members, routine and recurring plan administration tasks for clients’ defined benefit plans (e.g., benefit calculations, annual data updates, assist with preparation of benefit statements)
  • Work cooperatively with other team members (Towers Watson plan administrators, actuaries) to complete tasks and to ensure unified delivery of services
  • Gain a thorough understanding of the plan design ( e.g., benefit formulas, options, eligibility)
  • Follow and update documentation materials as directed
  • Maintain complete and accurate work papers and audit trails
  • Learn and use Professional Excellence tools and concepts to ensure efficient and quality output/service delivery
  • Serve as a contact with clients’ human resources personnel
  • Adhere to plan documents and government regulations in administering plans
  • Actively participate in team meetings and training activities
  • Be accountable to team members for agreements and commitments
129

Bi-lingual Human Resources Generalist Resume Examples & Samples

  • Serve as HR point of contact for manager/director level
  • Proactively source quality candidates through utilization of existing sourcing options (job boards, social media, networks, ATS), attending job fairs, membership in professional organizations, networking and attending Garmin charity and sponsored events to connect with and develop candidate interest in existing and future positions
  • Suggest, plan and/or coordinate creative and innovative recruitment strategies, including but not limited to marketing, communications, job fairs, professional organizations, networking events and/or informational sessions
  • Counsel associates and management on conflict resolution, moderately complex associate relations issues, performance management, compensation and other confidential Human Resources matters including delivering corrective action and termination decisions to associates
  • Participate in weekly associate relations meetings, provide updates to AR team, and track corrective action in the assigned database
  • Conduct basic or moderately complex thorough, effective and objective internal investigations as needed. Partner with legal if needed
  • Deliver corrective action and termination decisions if applicable to associates
  • Conduct exit interviews and participate in unemployment claim hearings
  • Demonstrated understanding of HR related legislation, practices, processes, programs and technology
  • Demonstrated a commitment and passion for recruitment and a focus in hiring quality candidates
  • Demonstrated a focus on accountability and achieving recruitment and retention goals
130

Bi-lingual Accounting Specialist Resume Examples & Samples

  • Use shop machines to produce production parts to print requirements
  • Use calipers, micrometers, or other types of measurement devices to check part dimensions
  • Maximize tool life
  • Maintain equipment in clean, good working order
  • Able to read print drawings
  • Attention to detail in all work aspects
  • Able to use a caliper, micrometer, and tape measure
  • Excellent judgment and decision making Skills
  • Ability to establish and maintain effective relationships with all employees
  • Ability to operate successfully multiple facility machines including at least three mid-level skilled machinery
131

Bi-lingual Resume Examples & Samples

  • Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public
  • Addresses more complex member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care
  • Supervises hiring, ensuring effective training, ongoing monitoring and Quality Assurance, evaluations and any disciplinary actions of member services representatives
  • Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure
  • Ensures compliance with state and regulatory requirements
  • 3-5 years
132

Bi-lingual Preferred Branch Supervisor Resume Examples & Samples

  • Build long-standing relationships with TCF customers by providing excellent customer service and maintaining thorough knowledge of all products TCF offers. Build customer trust and loyalty by proficiently answering customer’s questions; explaining policies thoroughly, and fulfilling customer needs
  • Serve as a TCF brand ambassador and TCF product and service expert. Promote a positive image of TCF with each customer every time
  • Efficiently gather customer information, identify financial needs, and educate the customer on TCF's products and services. Make appropriate recommendations to the customer to meet their financial priorities. Promote TCF products, services, and programs. Meet individually assigned sales goals with a high level of quality in terms of relationships and new accounts
  • Consult with customers on specific account needs; convey rates, service charges and restrictions, and offer available programs to improve the customer experience
  • Process transactions and engage in sales while communicating professionally, clearly and confidently. Perform services including wire transfers, customer information changes, death claims, accurate processing of IRA distributions/contributions, loan payment processing, and Regulation E and fraud claim resolution, adhering to TCF and Federal regulations. Investigate and resolve special account inquiries such as legal transactions requiring coordination with TCF counsel, outside attorneys, and customers
  • Consistently seek out prospective customers through referrals, affinity partners, community involvement, telemarketing, and direct mail programs
  • Balance terminal daily according to established procedures, locate and/or correct errors or missing information. Maintain accurate balancing/loss record that meets TCF guidelines
  • Maintain all audit requirements. Interpret and accurately process customer requests and transactions according to TCF guidelines. Maintain established controls such as check holds, identification procedures, and all other pertinent verification necessary to transact business
  • High school degree or GED, or working towards completion
  • Six months proven service results in a customer centric, results-driven environment. Ability to demonstrate a high level of enthusiasm for providing excellent customer service skills
  • Effective communication (verbal and non-verbal), interpersonal skills, and active listening skills. Ability to engage with customers; begin a conversation, build rapport, and handle objections. Comfortable asking customers about their personal finances
  • Demonstrated ability to communicate clearly and professionally while servicing customers
  • Highly developed skills and commitment to customer satisfaction
  • Ability to perform necessary calculations; proficient in basic computer skills
  • As a new hire will be required to attend and successfully pass all testing for TCF’s Relationship Banking training program
  • Previous customer contact/sales experience
  • Six months or more of cash handling experience
133

Bi Lingual Contact Lens Technician Resume Examples & Samples

  • Previous retail experience preferred but not required
  • Participate in regularly scheduled mandatory communication meetings to keep informed of changes in the Company and corporate policies
  • Meet and/or exceed pre-established NVI goals
  • Listen and respond immediately with an appropriate level of concern to all customer issues. Analyze, solve, and correct customer service issues
  • Check status and notify customers when orders delayed
  • Maintain state license in accordance with state law requirements
134

Bi-lingual AML Intermediate Operations Analyst Resume Examples & Samples

  • Fully bilingual in English and Spanish. Portuguese language a plus
  • Demonstrate a high degree of proficiency in one or more of the product groups: Retail, GTS, Cross Border, CPB/IPB, LATAM, FIU
  • Evidence the ability to quickly acquire the knowledge and investigation proficiency for other product groups
  • Be able to travel 10% with minimal to moderate advanced notice and work in an alternate site (geography) up to 1 month
  • Excellent judgment and assessment skills; successfully employs personal curiosity to conduct in-depth investigations
  • Excellent work ethic (respectful, honest, considerate, self motivated, can work independently without supervision, works well under pressure, readily adapts to changing work priorities, accountable)
  • Excellent communication skills - as evidenced by ability to concisely and meaningfully explain an investigation, procedure or policy and contribute to projects and issue resolution initiatives. Develops strong and productive work relationships with others: analysts, peers, management, Quality Assurance, Production Support, Project Management,
  • Finance/Banking background
  • Intermediate Microsoft Access knowledge/ability
  • Highly proficient AML investigator; knowledge includes
135

Financial Services Specialist Credit Specialist Bi-lingual a Plus Resume Examples & Samples

  • Enhancing the in-store Member experience related to Financial Service to ensure that the end result is always a "WOW" Member experience. Providing heightened awareness of pre-approval lease amounts that are provided at the point of sales and how associates should present this buying opportunity to Members
  • Enhances the Member experience, and assists with Member concerns. Sells to and educates Members on Financial Services products. Creating heightened awareness of drive time promotions with consultative selling associates by training them on how to present Financial Service products within the sales process to clearly show the benefit of buying from Sears vs. the competition
  • Drives Financial Service Member satisfaction by training and role playing with associates on the use of Sales tools and additional resources such as the Member Services Organization. Increases awareness and educating associates on how to assist customers in store who are looking for assistance resolving issues related to existing orders such as billing or delivery. Provides information to all selling associates on Financial Services by utilizing the reference site and store pebble group
  • Assists store leadership with sales observations. Owns compliance by being responsible for daily training. Provides on-the-spot observations and feedback to sales associates to ensure they understand the expected behaviors and display them in interactions with members as related to Financial Services. Conducts role-plays on product features and benefits, proper selling techniques, use of sales tools, closing the sale materials, and reviewing delivery expectations. Assists with conducting sales meetings as needed within the Financial Services business
  • Cascades communications about upcoming Financial Services events, financial product updates, selling process requirements and Company/business initiatives, ensuring store leadership and associates understand the implications. Maintains thorough knowledge of available financial products, options, and current credit and leasing solutions
  • Optimizes credit, gift card, Shop Your Way Rewards, and multi-channel opportunities (and, where applicable, Merchandise Replacement Agreements, and other miscellaneous income opportunities)
  • Follows all store processes and policies. Performs other duties as assigned
  • Friendly and Outgoing
136

Egw Optician Bi Lingual Resume Examples & Samples

  • State optical license - REQUIRED
  • Must be able to work and interact effectively within a host store environment, adhering to and promoting all host store policies, procedures, and regulations
  • Meet and/or exceed pre-established Company goals
137

Bi-lingual Credit Analyst Resume Examples & Samples

  • Perform customer calls for collection and account management
  • Review orders on credit hold and determine credit releases
  • Process account adjustments and investigate customer concerns
  • Reconciliation of customer accounts to help reduce past due balances
  • Work closely with sales personnel to help resolve customer discrepancies
  • Provide information to Credit and Collections Supervisor, Finance, Sales or Customer Service regarding status or specific details on accounts
  • Assist with obtaining credit information for new accounts
  • Perform account reconciliation
  • The ability to work independently under general direction, with latitude for initiative and independent judgment
  • Demonstrated excellent written and oral communication skills for working with credit team members, peers and customers
  • Demonstrated abilities in analysis and problem-solving
  • Proficiency with Microsoft Office products, particularly Microsoft Excel
  • Ability to work effectively in a team-based, high-paced corporate environment is required
  • Demonstrated organization skills for high volume applications, ability to multi-task and attention to detail required
  • AS or AA degree in a related field and 2 years experience or 5 years experience in a corporate business environment in Accounts Receivable, Customer Service or Credit/Collections
  • Familiarity with ERP systems (preference towards Oracle)
  • Bilingual (Spanish preferred)
138

Bi-lingual Payroll / HR Coordinator Resume Examples & Samples

  • Bachelor’s degree or equivalent experience in HR, payroll, or benefits administration
  • Knowledge of federal and state regulations related to HR, payroll, benefits such as FSLA, FMLA, ADA, and HIPAA, among others
  • Knowledge of HR practices, procedures, and compliance
  • Good communication skills, verbally and in writing with all levels within the company or plant
  • Excellent MS Office suite skills
  • Customer Service oriented
139

Bi-lingual Supervisor Member Services Resume Examples & Samples

  • Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure
  • Work with coworkers, management, and other departments to help coordinate problem solving in an effective and timely manner
  • Provide technical expertise to co-workers and handles elevated calls
  • Provide exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public
  • Responsible for handling and resolving complex issues
  • 7-9 years
140

Bi Lingual Licensed Assistant Manager Contact Lens Resume Examples & Samples

  • Ability to analyze financial data in order to identify trends and problem areas that need to be addressed
  • Achieve and maintain all identified selling standards
  • Monitor statistics achievements against company standards
  • Motivate sales associates to exceed Company goals
141

Bi-lingual Outside Territory Sales Resume Examples & Samples

  • High school diploma or general education degree (GED), or 5 YRS Foodservice sales experience
  • Reside or willing to relocate to the geographical vicinity of territory
  • Valid driver's license with a "clean" driving record (including: no single DUI in the last 3 years and no multiple DUIs within the last 7 years)
  • Current automobile insurance with the following limits of liability: Bodily injury - $100,000 each person and $300,000 each accident; property damage - $100,000 is required
  • Ability to read, write, speak English
  • 1 year of outside foodservice sales experience
  • Research customer business needs and develop a mix of products and service to meet needs
  • Evaluate market trends and recommend products to customers, based on business needs and goals
142

Bi-lingual HR Advocate, SSC Resume Examples & Samples

  • Applies policy and procedure accurately
  • Consistently follows company processes and best practices
  • Contributes to knowledge sharing within the HR Shared Services Center by providing feedback for process and technology improvements
  • Customer Service
  • Active Listening
  • Minimum 1 year experience in a customer service environment
  • Eff ective verbal and written communication skills
  • Ability to work as part of a team and interact eff ectively with others
  • Basic computer navigation skill
143

Bi-lingual Clerical Assistant Resume Examples & Samples

  • Answer telephones
  • Make copies and file
  • Assist with inventory, purchasing, Payroll and Onboarding New Hires
  • Operate office equipment
  • Complete forms in accordance with company procedures
144

Bi-lingual Collection Specialist Resume Examples & Samples

  • Bi-lingual (English/Spanish) is a must
  • Thorough knowledge of collection laws and procedures is highly desirable
  • PC Skills including a solid working knowledge of Microsoft Office is required
  • Organizational and time management skills
  • Results oriented while member service and quality focused
145

Bi-lingual Medical Center Administrator Resume Examples & Samples

  • Assist in developing the centers budget and review of company financial reports. Assures adherence to budgetary goals and proper allocation of resources. Monitors center expenses and budget to ensure cost effectiveness
  • Directs leadership of supervisory staff and ensures adequate staffing levels
  • Ensures work schedules and staffing patterns are implemented and recognizes and Promotes teamwork
  • Evaluates and formulates action plans based on review of utilization data, staff. recommendations and patient feedback, in order to improve the quality and effectiveness of center operations
  • Review disenrollment and enrollment reports on a monthly basis
  • Oversee facility’s membership and implements center activities to retain members and ensure their satisfaction with the center and plan. Responsible for reducing the centers’ retainable Medicare dis-enrollments
  • Responsible for ensuring proper training and mentoring of all associates on population health and their role in the success of continuity of care patients
  • Orientation and training of staff on center policies and procedures
  • Interviews and hires new staff. Evaluates employee performance according to established standards. Conducts counseling and initiates educative and disciplinary activities to improve employee performance
  • Reviews daily cash reconciliation / deposits and other reports as necessary and ensures all monies including petty cash is accounted for and safeguarded
  • Controls ordering and distribution of office supplies, patient care supplies, pharmaceuticals and equipment
  • Handles patient problems and complaints, and work effectively and promptly on problem resolution
  • Conducts routine meetings with the staff (including PCP’s) and documents topics discussed, action plans and staff feedback
  • Participates in and facilitates staff, patient education, and marketing activities. Meets with marketing to develop marketing events to promote center growth
  • Effectively handles the management of patient flow to gain customer satisfaction and quality outcome. Ensures procedures are adhered to by staff to obtain optimum customer satisfaction
  • Assures that the facility is clean and well-maintained and that all equipment is in good working order
  • Maintains patient and business confidentiality at all times and treats patients, the public and co-workers in a professional manner
  • Performs other related duties and responsibilities as assigned
  • Support company philosophies, objectives, decisions and policies
  • Three or more years of management experience within a multi-physician medical center, clinical group, or hospital setting
  • Direct leadership experience
  • Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA’s, community organizations and other health plan staff
  • Knowledge of and experience working with Provider Communities
  • Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) system
  • Knowledge of Excel, Word and Power Point Presentations in a business setting
  • A high level of engagement and emotional intelligence
  • Bilingual English/Spanish- Must be able to speak, read, and write in both languages without limitations or assistance
  • Progressive operational experience within a medical center, clinical group or hospital setting
  • Basic knowledge of Population Health Strategy
  • Proven ability to function effectively in matrix management environment and as a member of an interdisciplinary team
  • Solid understanding of medical care delivery, managed care financial arrangements and reimbursement
  • Bachelor’s degree, preferably in Business Administration, Healthcare Administration or related field
  • Experience managing a budget of $500,000+
146

Bi-lingual Medical Assistant Resume Examples & Samples

  • Provide patient care in outpatient physician practice under the direction of the practicing physician, physician assistant, or licensed nurse
  • Assist with other clinical and clerical duties to ensure optimization of patient experience within the practice
  • Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries
  • Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment
  • Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment
  • Supports patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing basic laboratory tests on the premises; disposing of contaminated supplies; sterilizing medical instruments; drawing blood; preparing patients for x-rays; taking electrocardiograms; removing sutures; changing dressings
  • Counsels patients by transmitting physician's orders
  • Completes records by recording patient examination, treatment, and test results
  • Schedule hospital procedures, surgeries and tests. Precert and obtain test results
  • Handle phone calls and messages for prescriptions, notes, forms, etc
  • Complete disability and insurance forms
  • Maintain clinical flow in all areas of the practice
  • Keeps supplies ready by inventorying stock; placing orders; verifying receipt
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs in collaboration with the Office Manager
  • Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations
  • Maintains patient confidence and protects operations by keeping patient care information confidential
  • Serves and protects the physician or health care provider practice by adhering to professional standards, policies and procedures, federal, state, and local requirements
  • Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations
  • Maintains knowledge in area of medical terminology
  • Maintain open lines of communication with staff, physicians, and others
  • Ensure ongoing commitment of excellent customer service and supports the customer service plan
  • Practice and adhere to Stamford Health’s “Code of Conduct” philosophy, SHMG’s Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability
  • Completes required continuous training and education, including department specific requirements
  • Complies with departmental organizational policies and procedures and adheres to external agency requirements
  • Two years job experience preferred
  • Certification or Diploma from accredited Medical Assistant school/program
  • Demonstrate basic computer skills
  • Demonstrate willingness to work in a team environment
  • Demonstrate flexibility due to unexpected changes in workload
  • Demonstrate ability to work independently and as a team player
  • Superior customer service skills
  • Effective communication skills, both verbal and written English proficiency required
147

Bi Lingual Administration Assistant Resume Examples & Samples

  • To provide a full translation service between Japanese/English and English/Japanese
  • To provide the Japanese Liaison partner with full administration support including travel arrangements, expense claims. This includes administration support to the CEO, Japanese Executives
  • To support the Japanese Liaison Partner to co-ordinate HC Group members of staff and VIPs visit to HCUK Group including itinerary, setting up meetings, documents translation etc
  • To support the Japanese Liaison Partner with any requests, instructions, notification and queries from the parent company taking instruction from the Liaison Partner
  • To provide ad hoc translations or translation check for HC when requested
  • To put an exception report together of travel bookings for HCUK group monthly for the Japanese Liaison Partner to review
  • To support organising all internal/external meetings, print out meeting materials for the respective meetings for the CEO, Japanese Executive and the Japanese Liaison Partner
  • To support typing any presentation materials for the CEO, Japanese executive and the Japanese Liaison Partner
  • To screen, manage and prioritise incoming posts and also arrange posts and couriers to go out
  • To support ad-hoc projects on Japanese Liaison Partner’s instruction
  • To provide admin support to the Legal Director and Company secretary including diary management, meeting arrangement, meeting documents arrangement on a temporary basis. This includes providing support to his team (both Legal and Compliance) until further noticePlease note all applications are subject to a candidate verification check
  • Fluent in both Japanese and English
  • An able multi tasker who can deal with competing demands and prioritise accordingly
  • Ability to work flexibly committing additional hours as may be required depending on requirements
  • Pro-active and always one step ahead, pre-empting and dealing with issues before they arise
  • Must be self-managing, responsive to requests for information, assistance or support
  • Highly customer focussed
  • Calm and assured with the ability to cope under pressure
  • Willing to accept responsibility for a wide variety of tasks within remit and anticipate future requirements
  • Fastidious attention to detail
  • Excellent verbal and written communication skills with the ability to draft documentation and correspondence in both English and Japanese
  • Articulate, confident and professional with the ability to think through problems and take initiative
  • Smart appearance and professional working manner are essential
148

Utilization & MRA Analyst Bi-lingual Resume Examples & Samples

  • High school Diploma or Associates degree
  • Certified professional coder (CPC)
  • Certified Medical Auditor (CPMA)
  • Clinical Medical experience to include strong knowledge of medical terminology
  • Bi-lingual English/Spanish-fluent levels in both
  • Minimum 2 years of experience in health care environment involving medical coding and billing
  • Demonstrated verbal and written communication skills
  • Strong knowledge of Microsoft Office products (Word, Excel, Power Point)
  • Demonstrated presentation skills and ability to make presentations to groups
  • Ability to travel locally and occasionally overnight within Florida
  • Bachelor’s or Master’s Degree
  • CRC (Certified Risk Adjustment Coder a plus)
  • Medial Knowledge (Foreign physician graduate a plus)
  • Experience with Electronic Medical records
149

Bi-lingual Sales Lead Development Associate Resume Examples & Samples

  • 2 years of experience in IT sales or technical background
  • 2 years of experience using CRM software and MS Outlook
  • Bi-Lingual (Spanish and English)
  • Self-starter, with proven professional success, who is prepared to work in a fast-paced, demanding environment
  • Experience navigating prospective accounts from and into a senior executive level to identify new customer opportunities in a focused market space
  • Skill at presenting, at a high level, a technical solution to prospects and customers relevant to their industry or target market
  • Knowledge to differentiate and understand various IT roles and responsibilities
  • Excellent listening, verbal and written communication skills
  • Record of success in an outbound sales or prospecting role to Education environments, preferably in a solution-sales / technology-related environment
  • Skilled in prospecting techniques
  • Advanced Salesforce.com experience including the development of dashboards and reports
  • In-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing; understand and identify opportunities for customers
  • Competence developing and delivering presentations to large and diverse audiences
  • Demonstration of interest in developing a technology sales career
  • Capable of understanding of customer pain points, requirements and correlating potential business to value that can be provided by technical services
  • Bachelor degree in marketing, business, technology, or relevant field of study preferred
  • Demonstrated ability to manage customer relationships
  • Experience managing numerous requests and time demands concurrently
  • Bi-lingual (Speaks Spanish and English)
150

Commercial Customer Support Bi-lingual Specialist Resume Examples & Samples

  • Process customer orders for U.S. & Canadian Independent Dealers, and Company Owned locations for both French and English speaking customers
  • Proactive account management for assigned accounts to support the needs of our customers and Sales representatives
  • The individual will be able to handle multiple priorities and work in a fast paced environment, including readiness to handle heavy call volumes
  • Monitor & track orders to ensure delivery requirements and shipments are being met to the customers’ satisfaction
  • Evaluate situations and determine the best path of resolution
  • Analyze and interpret data for customer orders providing timely feedback to the customer and sales representative
  • Collaborate with other departments using relationship skills for resolution of customer issues (Logistics, Sales, Billing and Marketing)
  • Fluent in French and English languages
  • Associates degree in business or related field, or 3-4 years customer support experience in a customer focused environment
  • Advanced excel skills and a knowledgeable skill level in Microsoft Office Suite
  • Motivated and enthusiastic who is customer service oriented
  • Be well organized
  • Disciplined to lead by example
  • Team-player providing assistance to both internal and external customers
  • Positive attitude, self starter
  • Indeed
  • Glassdoor
151

Store Manager Bi-lingual Resume Examples & Samples

  • Successful Store Managers achieve financial goals by
  • You could have experience from a variety of environments including retail sales, restaurant, sales associate, and other customer-centered selling roles
  • Energetic, outgoing, customer oriented personality
  • Leadership skills and experience supervising others is preferred
  • A High School diploma /GED equivalent. College education a plus
  • Ability to perform light maintenance
  • Strong Computer Skills
  • Minimum two year Customer Service and/or Sales experience
  • Valid driver’s license with access to reliable transportation
  • Willingness to travel to multiple retail locations
152

Bi-lingual Customer Care Associate Resume Examples & Samples

  • Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals
  • Performs necessary follow-up to ensure customer service expectations are met
  • Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested
  • Uses computerized system for tracking, information gathering, and/or troubleshooting
  • Resolves customer issues including issuance of credit concessions
  • Refers complex, non-standard problems to supervisor
  • Must be eighteen years of age
  • Must pass pre-employment tests if applicable
  • HS Diploma or GED,strongly preferred. 0-2 years of experience in area of responsibility
153

Bi-lingual Account Coordinator Resume Examples & Samples

  • High school education or GED required. Bachelor’s in International Business preferred
  • 1-4 years of relative work experience
  • Bi-lingual required, Portuguese
  • Moderate Excel and Microsoft, JDE Experience
  • Knowledge of export/import documentation, FDA requirements for custom clearances,
  • Knowledge of foreign currency rate conversions and compliance with U.S. and foreign government regulations
154

Bi-lingual Electronics Buyer Resume Examples & Samples

  • Bachelor’s Degree in Electronics Engineering or related technical course of study
  • 2 years of Semiconductor Purchasing experience
  • Frequent travel to be expected
  • Willing to undergo training in Japan for up to 2 years and sign contract to remain with DN for 4 years following return to US with penalties for early departure
155

Bi Lingual Interim Team Leader Resume Examples & Samples

  • Adherence to SYKES policies on ethics and integrity
  • Essential Duties and Responsibilities while in the Interim role are those of a Team Leader
  • Through effective leadership, focuses on team performance and attrition
  • Manages escalation procedures and ensures service levels are maintained
  • Assesses, documents, tracks, and monitors problems to ensure resolution in a timely manner
  • Responsible for interviewing and selection of new hires and evaluating agents, performance management documentation and where applicable, initiating the termination process
  • Provides training and mentoring for Team Coaches and Team Supervisors when applicable
  • Client interface capable but dependent upon account needs, attends client calls when appropriate. Secondary point of contact for the client
  • Works with AM for client information
  • Dialogues with customers frequently to determine their needs
  • Builds relationships with internal and external customers
  • Aligns work processes, structure, and systems to meet customer needs. Builds rapport and establishes trust with coworkers and client
  • Provides accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes
  • May perform other additional duties and responsibilities as assigned
  • Outstanding oral and written communication and interpersonal skills
  • Solid report analysis and analytical skills
  • Strictly adheres and demands strict adherence to the company’s policies
  • Pursues everything with energy, drive and a need to finish
  • Embraces change and drives growth
  • Ability to act with integrity and trust in all work interactions
  • Ability to be trusted with confidential information
  • A team player with the ability to build rapport and establishes trust with coworkers and client
  • Indentifies, communicates, motivates and educates team members with new initiatives
  • Ability to motivate others beyond the status quo q while understanding the needs of team members
  • Ability to guide team members in a way that encourages involvement and increases their sense of ownership
156

Bi-lingual Business Development Representative Resume Examples & Samples

  • Identify and develops new opportunities within assigned region
  • Establish qualified leads through cold calling and networking
  • Penetrate field designated target list of accounts that NETSCOUT is not currently engaged in
  • Follow up with Marketing Leads within region
  • Identify opportunities for business expansion at selected existing accounts
  • Re-engage with stagnant/lost customers
  • Targets competitive win-back campaigns
  • Work with field team in a coordinated fashion driving and supporting selected initiatives
  • Support and drive attendance at selected field events
  • Utilize data resources such as Rainking, Install Base, past leads, LinkedIn, etc
  • Analyze market data to identify opportunities
  • Maintain thorough knowledge of company products/services
157

Bi-lingual Project Coordinator Resume Examples & Samples

  • Fluency in Spanish and English
  • Experience with translation and interpreting
  • Professional communication and interpersonal skills
  • Experience and ability to handle sensitive and confidential information
  • Advanced proficiency with Microsoft Office programs
  • Ability to multitask and prioritize, with flexibility for changing focus
158

Bi-lingual Assurance Manager Resume Examples & Samples

  • Bachelor's degree in Accounting; Master's degree preferred
  • CPA/CPC designation required
  • 5+ years public accounting experience
  • 4+ years working with US businesses (client, employer, vendor relationships)
  • Qualified individuals must either reside in or near the Monterrey area or be willing to relocate to the area for this opportunity
  • This position may require some local, national, and occasional international travel
159

Bi-lingual Inside Sales Coordinator Resume Examples & Samples

  • Generates revenue by promoting sales of new and existing products
  • Initiates sales calls to existing customers to assess the need forreplenishing inventories
  • Assists “walk-in' customers with sales of product and/or services, respondsto questions regarding parts, pricing, services, etc
  • Prospects and develops relationships with potential customers, or leads, tocultivate new business
  • Provides ongoing customer and technical service on existing accounts
  • Processes orders – performs order entry, reviews orders for correcthandling, pricing, quantities and shipping data
  • Informs customer of unit prices, shipping date, anticipated delays, and anyadditional information needed by customer
  • Maydirectly receive and process payment from walk-in customers
  • Advises customer on substitution or modification of part when partrequested is not available
  • Dispatches delivery of orders, as necessary to comply with customerrequests
  • Assists with “check-in' and “check-out' process of Route Salespeople
  • Observes changes in inventory so as to insure minimum stock levels
  • Sets up special order part numbers that are not regularly stocked in thewarehouse
  • Coordinates with warehouse department to pull product(s) for customer
  • Assumes other duties as assigned
  • 401(k) with employermatch
160

Bi-lingual Recruitment Specialist Resume Examples & Samples

  • 3+ years of experience working with high-volume recruitment and recruiting for multiple locations and multiple positions simultaneously
  • Experience working with Kenexa-BrassRing or a similar applicant tracking system
  • Strong behavioural-based interviewing skills and screening techniques
  • Inter-personal skills and the ability to interact and communicate with a wide range of people from diverse experiences and cultures
  • The ability to travel domestically on an occasional basis
161

Bi-lingual Customer Experience Agent Resume Examples & Samples

  • Answer urgent and non-urgent phone calls using computer-telephony integration
  • Provide information, document interactions, or schedule appointments using predefined scripts and templates
  • Deliver message content back to clients
162

Bi-lingual Resume Examples & Samples

  • Effective communication with consumers by composing accurate, prompt and effective replies to consumer contacts
  • Assess each reported AE for serious or non-serious classification as per FDA regulations. Elevate serious reports appropriately to Customer Care Assistant III/Team Lead
  • Display sound decision making skills in discerning urgency of customer complaints relative to current Good Manufacturing Practices (cGMPs) and Food and Drug Administration (FDA) regulations
  • Perform data input in an accurate, detailed and timely fashion on all consumer contacts according to the consumer database parameter and the guidelines defined within the respective departmental Standard Operating Procedures (SOPs)
  • Strong computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel and Outlook
  • Strong technical aptitude
163

Consultative Sales Associate Draw-specialty Store Bi-lingual a Plus Resume Examples & Samples

  • Excellent Internet navigation
  • Ability to work independently and maintain personal productivity
  • Open Availability
164

Bi-lingual Data Quality Analyst Resume Examples & Samples

  • Engage with the Regional Finance DQ team, Finance, Chief Data Office (CDO) contacts in the analysis of DQ indicators (e.g., adjustments, regulatory/audit comments, process re-engineering reviews, and other sources) and subject those that qualify as issues to Citi’s Issue Management & Resolution (IMR) process
  • Evaluate data quality issue submissions and proposals for completeness, materiality, clarity, and relevance to Finance objectives and priorities
  • Support the timely progress and resolution of assigned DQ issues in collaboration with CDO, Operations & Technology, system/process owners, and other subject matter experts
  • Collaborate with other regions’ FRO DQ teams in addressing common issues and adopting best practices
  • Execute DQ-related projects as may be required by Regional Finance DQ Lead or FRO Data Management Lead
  • Minimum 5 years of progressive experience in major US banking institutions’ financial or regulatory reporting processes and systems
  • BS in Business, Finance, or Information Systems Management from an accredited university or college or equivalent work related experience
  • Industry certifications (e.g., Certified Information Systems Auditor, Certified Information Management Professional, Six Sigma Black Belt, Project Management Professional) an advantage
  • Strong background in data mining, analysis, reporting, and resolution of system data quality issues
  • Highly effective English and Spanish oral and written communications and presentation skills
  • Demonstrated ability in owning and completing concurrent deliverables in a fast-paced, virtual team environment
  • Proficiency in MS Excel and Powerpoint; working knowledge in MS Access a plus
165

Bi-lingual Project Manager Resume Examples & Samples

  • The supervisor is responsible for an assigned area, or rise of a building
  • Assign tasks to workers based on job requirements or special assignments
  • Inspect all completed work for conformance to ABM and customer standards
  • Order and issue supplies and equipment
  • Train new workers and oversee on-going training of existing employees
  • Carry out disciplinary action as needed, including proper written documentation of all performance deficiencies
  • Train subordinates in proper supervisory duties and ensure their compliance with all regulations and policies
  • Make sure proper staffing levels are maintained and coordinate personnel requisitions with Hiring Center. Dispatch route personnel for replacement work or special assignment as necessary
  • Maintain payroll records and personnel performance
  • May be called upon to perform duties of workers supervised
  • Supervisors are required to be “on-call” on a rotating basis, for weekend and late night emergency duty
166

Bi-lingual Senior Corporate Travel Consultant Resume Examples & Samples

  • Conforms to client travel standards and policies
  • Moves market share for BCD Travel preferred suppliers
  • Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications
  • Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately
  • Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control
  • Ensures optimum customer service through effective use of phone systems and positive telephone service techniques
  • Knows and properly uses: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts
  • Assume Lead Consultant role when required
  • Must be able to come to work promptly and regularly
  • Must be able to work under the stress of and meet deadlines
  • Must be able to concentrate and perform accurately while meeting applicable productivity measures
  • Must be able to change productively and to handle other tasks as assigned
  • Work independently in the absence of supervision
  • Assumes and performs other duties and responsibilities not specifically outlined herein, as requested
  • Professional telephone skills
  • Ability to work independently, exercising discretion and judgment
  • Ability to manage multiple tasks and changing priorities
  • Capability of maintaining a favorable company image when interfacing with outside sources
  • Ability to maintain work volume and quality consistent with peers
  • Proven pursuit of learning and self-development
  • Ability to manage responsibilities in a manner to result in lower costs and better efficiencies for the company
  • Ability to demonstrate personal and organizational integrity
  • Competency to maintain positive client and co-worker relationships—Establishing, developing, and maintaining trust and loyalty over time and through changes
  • Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility
  • Effective oral and written communications
  • Organizational skills that result in high productivity
  • Minimum of four (4) + years active Travel Consultant experience in the past 6 years
  • Must be bi-lingual with English and French language
  • Above average productivity level (subject to management assessment for off-the-phone projects)
  • Achieve established office goals for measurable accuracy
  • Proficiency with Sabre GDS
167

Spanish Bi-lingual Sales Support Specialist Resume Examples & Samples

  • Minimum 3 years’ experience in a related function (Business, Customer Service, Sales, etc.)
  • Fluency in Spanish (written and verbal communication skills)
  • Knowledge of Amway Sales, Growth, and Incentive plan, and/or understanding of sales, and direct selling
  • Talent to analyze and interpret data for problem solving, and to consult with IBO’s on business opportunities
  • Ability to articulate thoughts and ideas succinctly to diverse groups
  • Ability to travel, involving weekend business commitments with occasional flexibility to adjust daytime hours to support business demands
168

Mandarin Bi-lingual Sales Support Specialist Resume Examples & Samples

  • Minimum 1 year experience in a related function (Business, Customer Service, Sales, etc.)
  • Fluency in Mandarin (written and verbal communication skills)
  • Proficiency in the Amway Sales, Growth, and Incentive plan, and/or understanding of sales, and direct selling
  • Ability to present to large and small groups (public speaking at events)
  • Bachelor’s degree in Business, Marketing, or a related field
169

Sales & Service Manager Nmls N Narragansett Ave Chicago Brickyard Bi-lingual Spannish Preferred Resume Examples & Samples

  • Four or more years of experience in operations, customer service and/or human resources activities
  • Minimum one year of supervisory experience
  • Well-developed leadership skills
170

Bi-lingual HR Administrative Assistant Resume Examples & Samples

  • Answer phones and responds to requests for information
  • Performs data entry tasks in Oracle, Excel and Taleo (Applicant Tracking System)
  • Scans and uploads documents
  • Ensure the timely completion of New Hire set up
  • Reviews discrepancies in data received
  • Requests clarification or advises supervisor of issues related to data
  • Interacts with Recruiting, HR and Field Offices on matters affecting Employee data
  • Maintenance of data in the Oracle system
171

Bi-lingual Avp-aml Business Trainer Resume Examples & Samples

  • Delivers product, technical, systems, behavioral and skill-based training in a classroom or virtual environment
  • Provides expertise and support for project related training
  • May develop presentations on various training or supplemental topics for delivery
  • Delivers globally developed curricula in a consistent manner
  • Manages the learning environment to ensure desired outcomes are achieved including the transfer of knowledge
  • Displays solid knowledge of course content and materials
  • Uses assessment tools to measure and analyze training results and identify gaps in learning; communicates curriculum gaps to Design and Development team
  • Collaborates with managers to create individualized coaching plans that ensure new hire and incumbent success
  • Collaborates with key stakeholders to ensure new hire onboarding success
  • Facilitates coaching, communication and leadership workshops for exempt population
  • Uses broad discretion in developing solutions for reporting issues
  • Influences decisions through advice, counsel and/or facilitating services to others in area of specialization
  • Administer classes in the GLMS including the scheduling, closing, and final reporting of classes
  • Coordinate facilities and materials needed for classes taught in regions supported
  • Produce, maintain MIS reports and records for GFIU P&T; adhering to Record Management requirements
  • Trouble shoot training related issues within GFIU P&T
  • Support entitlement process for training
  • Provide support for Translations
  • Support all Audit and MCA needs for GFIU PT
  • Bilingual required (English/Spanish)
  • Travel required (25%)
  • Service, verbal and writing skills
  • Proven research skills
  • 3+ years in a business environment
  • 2 years experience and delivering training coaching, mentoring
  • AML background required
  • Technology experience with Sharepoint
  • Track record of success delivering high quality work in a fast paced and dynamic environment
  • Advanced proficiency in Microsoft Office products; must be proficient in excel
  • Communicates clearly in written and spoken correspondence
  • Collaborates in a team environment
  • Proven ability to work effectively with business client and systems staff
172

Bi-lingual Service Rep Resume Examples & Samples

  • Successfully resolves questions and inquiries from Financial Reps and clients
  • Takes ownerships of calls and anticipates future issues to avoid repeat calls and unnecessary call transfers
  • Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients
  • Educates clients and Financial Representatives on our client website and self-service capabilities
  • Fosters a professional relationship with our clients to enhance brand loyalty
  • Exhibits skill in de-escalating servicing concerns
  • Achieves productivity standards and goals while maintaining the highest level of customer service
  • Associates degree in business or related field or equivalent combination of education and experience
  • Previous customer service experience preferred
  • Must be fluent in Spanish and English
  • Equally strong written and verbal communication skills
  • Ability to multi-task, prioritize and manage time effectively
  • Willingness to embrace change in a fast paced work environment
  • Desire to resolve complex problems
  • A strong desire to continuously learn and improve
  • Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages
  • Successful completion of customer service required testing
173

Bi-lingual Medical Assistant Resume Examples & Samples

  • High School/GED
  • Bi-lingual (Spanish) is required for this position
  • Must provide certification/license
  • 6 months of experience in Pediatrics required unless internship complete in the OSU Pediatrics clinic
  • Current Basic Life Support certification
174

Bi-lingual Branch Supervisor Resume Examples & Samples

  • Share overall responsibility for branch sales goal attainment with management team; motivate staff; develop in-branch contests, communicate corporate sales incentive programs. Initiate sales to achieve targeted production goals
  • Coach, train, provide work direction and communicate feedback to branch staff; assist in the recruitment and hiring of personnel. Develop and maintain appropriate performance tracking and communicate performance issues. Provide input to formal performance appraisals and/or prepare and deliver appraisal. Recommend or initiate disciplinary action as necessary
  • Serve as a resource to all branch personnel when dealing with difficult situations and transactions. Utilize all available sources to resolve problems. Make recommendations to management which may enhance efficiency and profitability within the branch
  • Maintain security measures and vault requirements established by management. Ensure personnel follow ID guidelines, protecting customer privacy and reduce exposure to losses
  • Ensure branch personnel are trained in policies and procedures, federal and state laws. Maintain audit compliance. Adhere to audit controls to consistently achieve satisfactory audit ratings
  • Schedule staff as necessary to meet customer service needs while minimizing compensation expenses
  • Effectively manage the department functions while meeting and adhering to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance. Work with the Compliance and Legal departments for overall updates, procedure changes or development, and resolution of issues
  • Twelve months combined work experience as a BSR, Teller or Sales Associate and/or supervisor in a retail or customer service environment
  • Effective communication and interpersonal skills
  • Ability to provide work direction and motivate others
  • Proven sales record; demonstrated strong interest in sales
  • Known to be reliable, dependable and responsible
175

Bi-lingual Human Resources Generalist Resume Examples & Samples

  • Review and approve Employee Action Forms
  • Provide advice and review corrective action notices
  • Communicates and or implements pro-active employee relations strategies, team-based initiatives, training, leadership development, employee communications, performance management and compensation and benefits in support of the organizational goals and strategic objectives
  • Investigates and helps to resolve Employee Relations issues and complaints
  • Counsels leadership on matters concerning development of operational staff to enhance effectiveness and potential. Goal is to shift emphasis from resolving issues for others to building leadership capabilities to address and resolve both human and technical aspects of the work environment
  • Provides guidance and counsel to leaders and employees with regard to programs, policies and procedures
  • Must be fluent in Spanish
  • A Bachelor's degree in Human Resources or equivalent experience; Professional Certification in HR is desirable
  • A minimum of 3 years hands-on experience in an HR generalist capacity in the State of California
  • Excellent oral/written communication, organization, critical thinking, presentation, problem-solving and computer skills
  • The ability to offer subject matter expertise on compensation, employee retention, team building and employee relations
  • Some experience in leadership development and performance management
  • The ability to build collaborative relationships with employees at all levels of the organization, in person and by phone
  • The ability to generate reports and perform analysis, both of which yield insight to clients
  • Ability to influence in a matrix organization
176

Bi-lingual Gfiu P&T Procedure & Programs Specialist Resume Examples & Samples

  • Minimum 1+ year exposure to regional / global operations
  • Minimum 1+ year in AML operations, compliance, risk or transaction monitoring related roles
  • 6-12 months of research and analysis experience
  • Strong knowledge of MS Office products preferred (MS Word, Excel, PowerPoint, etc.)
  • Proficient in Internet and public domain research & database searches
  • A good knowledge of banking products and services and associated risks
  • A good knowledge of the CARE Program
  • A good understanding and appreciation of AML research and investigation techniques
  • Organized, disciplined and highly responsible- high degree of professionalism
  • Bilingual (English and Spanish)
177

VP-bi-lingual AML Operation Senior Manager Resume Examples & Samples

  • 5-10 years of operations production and people management experience (40 or more staff, including front line managers) is required
  • 3-5 years of AML operations experience is required
  • Senior management experience preferred
  • Proficient knowledge of financial / AML industry is required
  • Experience to include complex financial transaction monitoring (AML analysis) is required
  • Proven experience delivering operations reviews in support of remediation is required
  • Bachelors Degree or equivalent experience required, advanced Degree preferred
  • Ability to conduct and teach exemplary performance management skills and techniques
  • Ability to collaborate, build relationships and work across the organization in a multi-site matrix
  • Ability to manage managers and a large team in an AML operations environment
  • Ability to drive organizational change with a proven track record of innovation
  • Ability to demonstrate skills that inspire action without full reliance on authority
  • Ability to demonstrate superior execution skills with attention to detail and focus on clear realistic action steps and timelines, and to plan for projects and initiatives by identifying risks and assumptions
  • Experience in Microsoft products (Power Point, Excel, etc.)
  • Knowledge of AML systems and tools required
  • Ability to read and comprehend technical documents (FRDs, BRDs, IMRs, etc.)
178

Bi-lingual Universal Personal Banker Resume Examples & Samples

  • Serve as primary contact for new account openings and cross-sell other products and services to clients and prospects through proactive and reactive client contact
  • Support team sales process by acting upon or referring identified client needs to other lines of business (e.g., Retail Loan, Mortgage, Investments, Private Banking, Insurance, Small Business, Merchant Services)
  • Serve as contact for client problem resolution regarding deposit, credit, and other products and services
  • Employ BB&T supported service processes to ensure high-level of client service by performing client service maintenance (e.g. account reconciliation, address changes, stop payments, account closings, transfer, processing check orders)
  • Continue to grow in role and support team sales efforts by attending weekly sales, service, and product knowledge meetings
  • Adhere to internal controls, operational procedures and risk management policies
  • Stay abreast of all changes in policies and procedures to ensure compliance with current guidelines
  • Perform teller transaction such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, cashier’s checks and redeeming savings bonds. Perform more complex transactions, with assistance as necessary
  • Associate's degree, or equivalent education and related training
  • Three years of client sales and service experience
  • �Excellent interpersonal and communication skills, including a desire to interact with clients and prospects
  • Must be SAFE (Mortgage Licensing Act) compliant within 30 days of employment in this role, including new or transfer of registration and applicable NMLS background check which includes meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must also meet ongoing regulatory requirements
  • Demonstrated ability to handle multiple priorities under time constraints INDBBTCB
179

Bi-lingual Associate Account Specialist Resume Examples & Samples

  • Comprehend and input critical data that can be used as insights to drive business decisions
  • Interpret communication provided as a result of data collected through SCOT, saleforce.com, ERP and other inputs to help build strategies that continually optimize and refine the customer experience and operations
  • Data collected will be used to drive insights to all internal stakeholders
  • Exhibit world class interpersonal skills to execute first contact issue resolution while acting as the first line of defense for business and retail partners, in English and French
  • Optimize sales tactics and offer product using selling behavior to maximize opportunities
  • Optimize KPI' and business process by ensuring effective management of the order book and customer experience
  • Deliver year over year performance improvements
  • Influence customers and sales to adopt supply chain initiatives that increase operational efficiency and cost reduction opportunities
  • Convey deep understanding of best practices, systems, and enabling technology
180

Fine Jewelry Cashier Bi-lingual a Plus Resume Examples & Samples

  • Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices
  • Basic reading, arithmetic, and writing and oral communication skills
  • Basic Internet navigation skills
  • Sales experience
181

Bi-lingual Account Manager Resume Examples & Samples

  • Interacts with customers to evaluate and assess the customers' staffing needs. Evaluates and defines the job requirements and other pertinent details required to effectively identify and select the appropriate candidate for each position. May conduct an onsite analysis in order to better understand job requirements and forecast customers' staffing needs
  • Evaluates and interviews applicants, decides on appropriate assessments and evaluates assessment results and references. Analyzes all pertinent information to evaluate and decide which applicants should be extended a Conditional Job Offer. Extends Conditional Job Offer to qualified applicants and establishes appropriate pay rates based on individual applicant's skills, abilities and experience
  • Evaluates temporary employees and determines the employee who would best meet the needs of Staffmark's customers, while at the same time evaluating the needs and skills of the temporary employee. Analyzes business trends and relevant economic indicators for hiring and compensation information to utilize in the selection of candidates. Responsible for formulating and presenting the orientation that will ensure the employee is able to meet the specific needs of each position and for each customer as well as evaluating and answering questions that arise during the orientation process
  • Serves as intermediary between employees and customers. Evaluates attendance and performance of temporary employees. Uses discretion and judgment to counsel and discipline employees related to performance issues. Investigates, resolves and documents the resolution as appropriate to the satisfaction of the employee and customer. Determines best methods to ensure the human resources needs of the customer and the employee are met
  • Investigates and evaluates workers compensation matters to resolve and/or make recommendations as to the resolution of the matter. Acts as the company representative in workers compensation matters to resolve and/or make recommendations as to the resolution of the matter. Acts as the company representative in unemployment matters to resolve and/or make recommendations as to the resolution of the matter. Investigates discrimination complaints to resolve and/or make recommendations as to the resolutions of the matter
  • Evaluates and determines best methods to reinforce and maintain good customer relations. Investigates and resolves client/employee problems and issues, and informs appropriate personnel of problems and opportunities
  • Evaluates and determines best methods to develop new business for the Company including researching additional services for current customers and developing relationships with current customers understanding staffing needs and trends. Researches potential customers and makes recommendations regarding business development. Maintains contact with former customers. Evaluates and determines which community activities to participate in to promote and build business contacts. Evaluates competitor's advertisements as to potential opportunities for new business
  • Contributes to the Company's candidate database by evaluating and implementing the best methods for recruiting potential candidates. Researches, evaluates and makes recommendations as to job fairs and recruitment events as a means to gain positive return on investment. Prepares print and online advertising for recruiting temporary employees and evaluates advertising effectiveness
  • May be responsible for the above duties at an on-site customer location to support On-site Manager
  • Maintains all appropriate paperwork and documentation. Enters pertinent information into computer system. Communicates candidates' qualifications to customers
  • Must be available after hours and on weekends to address and resolve the needs of temporary employees and customers
  • Adheres to all Company compliance processes and procedures
  • Performs miscellaneous duties as assigned
  • The ability to frequently use a computer, telephone, and copier/scanner/fax machine
  • The ability to spend a majority of each work day sitting indoors and visiting customer location
  • The ability to, on occasion, stand, walk, and bend
  • Knowledge of and ability to use Microsoft Office products
  • Excellent communication, both written and verbal, and customer service skills
182

Bi-lingual LVN Case Manager Resume Examples & Samples

  • Data Collection: The Care Manager will collect in-depth information about a persons’ situation and functional status to identify individual needs in order to develop a comprehensive plan of care that will address the patient’s needs. The Care Manager will identify both present and possible future needs of the patient and family, which may affect the plan of care and the patient’s well-being. This data will include age-specific physical, psychosocial, environmental, financial, and health status expectations. When performing Utilization review – will collect the necessary information regarding medical necessity using evidence based guidelines
  • Planning: The Care Manager will assist with the identification of specific objectives, goals and actions, as identified during the collection of data. Acting as a patient advocate the Care Manager will collaborate with the physician, the patient & family, and members of the healthcare team, to formulate a shared plan of care. Goals and time frames for goals, appropriate to the patient, will be set. When performing utilization review, will plan for timely interventions in order to facilitate appropriate care and authorizations
  • Implementation: Executes specific interventions that will lead to accomplishing the goals and timeframes of the shared plan of care but Works effectively with the healthcare team to determine the necessary steps to achieve the plan of care. Problem solving techniques will be applied to the implementation process. The Care Manager will utilize knowledge of alternative funding sources, benefit plans, and contractual information to promote appropriate quality, cost effective care for members throughout the healthcare continuum
  • Coordination: Organizes, coordinates, provides, modifies or obtains appropriate authorizations, utilizing appropriate utilization review and evidence of coverage guidelines, to accomplish the patient’s goals. Initiates and communicates with the patient and family, physicians, healthcare members, community and payor representatives. Facilitates continuity of care throughout all access points involving Health Plan, discharge planners, physicians and other appropriate staff. Processes referrals and authorizations according to regulatory and payor requirements and within Heritage’s mission, vision, values and business requirements
  • Monitoring: Obtains sufficient information from all relevant resources in order to determine the effectiveness of the plan of care, and/or services provided. Manages a caseload of high risk, complex needs and/or catastrophic patients
  • Evaluation: At appropriate and repeated intervals, evaluates the patients’ progress. If progress is static or regressive, determines the reason and encourages the appropriate interventions to obtain optimal outcomes, including communication with healthcare team. The Care Manager will modify the plan of care, as necessary, in coordination with the healthcare team, family members, and providers
  • Communication: Communicates both verbally and electronically with the patient and the healthcare team. Appropriately documents the plan of care, patient progress, outcomes, statistical reporting, logs, and files abiding to departmental, legal and regulatory requirements
  • Knowledge of managed care principles, utilization management, case management and healthcare provided throughout the continuum
  • Knowledge of physical and psychological characteristics of disease processes, recognizes potential clinical problems, and recommends intervention in a preventative, pro-active way
  • Ability to problem-solve
  • Ability to coordinate community resources to meet patient’s needs
  • Ability to handle multiple tasks at a time and remain organized
  • Ability to work autonomously but demonstrates the ability to work collaboratively on a team
  • Ability to work in an ambiguous environment; work effectively under pressure due to changes in priorities
  • Excellent computer and IT system knowledge
  • Possesses the knowledge and skills necessary to communicate with third party payers
  • Establishes and maintains a good rapport with physicians and interacts well with all internal and external customers in a professional and courteous manner
  • Ability and willingness to travel between SJHH locations
183

Bi Lingual Mental Health Provider English Resume Examples & Samples

  • 1) Experience and expertise working with international students, especially those from Asian cultures
  • 2) Proven outreach experience in the area of international students, specifically Asian cultures
  • 3) Translation of print and digital mental health materials into Mandarin Chinese
  • 4) Self-motivated, self-directed, personal, and professional commitment to multiculturalism and serving underrepresented adolescent and/or young adult populations
  • 5) Demonstrated ability to interact effectively with persons of diverse socio-economic, racial/ethnic, international, and LGBTQ backgrounds, including knowledge and sensitivity about multicultural issues
  • 7) Demonstrated ability to provide clinical service, consultation and outreach to diverse college student populations
  • 8) Experience developing campus-wide programs that serve underserved and underrepresented students
  • 9) Expertise in consultation and collaboration with campus and community partners that serve underrepresented student groups
  • 10) Experience participating in multidisciplinary treatment teams
  • 11) Experience in adolescent and/or young adult mental health crisis assessment, brief intervention, and confidentiality requirements
  • 12) Supervision of trainees
  • 13) Interest in Behavioral Health consultation to primary care providers
  • 1) Strong interpersonal ethics
  • 2) Ability to collaborate as part of a multidisciplinary treatment team
  • 3) Commitment to professionalism
  • 4) Strong oral and written skills
  • 5) Attention to detail
184

Bi-lingual Teller Spanish Resume Examples & Samples

  • Prepare individual daily balance of teller cash transactions as well as other reports as necessary
  • Ability to complete Bank training program for Teller
  • Ability to travel to accommodate temporary staffing needs as required
185

General Manager Bi Lingual Resume Examples & Samples

  • Previous management experience in retail and/or optical industry
  • Recruiting and hiring skills/training
  • Perform duties in such a manner as not to jeopardize the safety and health of themselves, fellow-associates, customers, the public, or the environment
  • Ensure that staff training and development files are utilized for every employee and maintain all store employees attendance records
186

Bi-lingual Billing Clerk Resume Examples & Samples

  • Set up jobs and data entry into the system (Oracle)
  • Send and review billing on a daily basis for accuracy
  • Create invoices for services provided by the Company in accordance with customer contracts, accounting principles and company policies and procedures
  • Assist with the reports for the weekly and end of the month closings
  • Keep track of the billing, payments and rejections
  • Submit invoices by electronic data interchange
  • Maintain customer records and vendor database in the system
  • Update customer files with issued invoices
  • Resolve issues regarding client billing
  • Maintain spreadsheets and tracking logs
  • 1+ years of experience related to billing
  • Knowledge in Microsoft Applications: Word, Excel, and Outlook
  • Experience with ORACLE is a plus
  • Bilingual (English, Spanish)
187

Bi-lingual HR Generalist Resume Examples & Samples

  • Source and hire qualified candidates. Obtains approvals for candidates, prescreens, interviews, writes offers, sends follow-ups, conducts reference checks, and coordinates other pre-employment tests as necessary
  • Work with hiring manager to identify job specifications, job duties, qualifications, and skills
  • Utilize Internet online recruiting sources to identify and recruit candidates
  • Facilitate interviews and assists hiring managers with evaluating employment factors such as: job experience, education, training, skills, knowledge and abilities
  • Coordinate and participate in Michels sponsored job/community fairs to promote the Michels culture and opportunity
  • Coordinate and execute on specified recruitment outreach initiatives
  • Gather, document and maintain candidate information for legal and system compliance
  • Providing supporting employee services to both English and Spanish speaking employees
188

Sales Lead, Specialty Store Bi-lingual a Plus Resume Examples & Samples

  • Ability to lift and move 50 lbs. in weight to maintain flow of merchandise
  • Reading, arithmetic, writing and oral communication skills
  • Demonstrated sales experience
  • Strong merchandising, and organizational skills
  • Excellent commuication skills
189

Bi-lingual Customer Care Agent Resume Examples & Samples

  • High School Diploma or equivalent experience
  • One year of experience in a call center environment, or two years experience in a customer service field
  • Knowledge of external and internal product information
  • Basic knowledge and understanding of MS Office software including Access, Excel, Outlook, Word, and Internet
  • Must be Bi-lingual in Spanish and English
  • Problem mitigation/resolution
  • Continuous Quality Improvement minded
  • Ability to be customer-focused
  • Analytical and sound decision making skills
  • Professional telephone etiquette and empathetic listener
  • Good time management skills and the ability to multitask
  • Ability to work independently and take initiative to complete tasks
  • Ability to respond to customers with high degree of discretion
  • Willingness to work a flexible schedule which may include additional hours to handle peak workloads and holiday scheduling
  • Good human relation skills (the ability to work well with others and be a team member)
  • Show enthusiasm, initiative, and pride in work and
  • Show commitment to Publix’s mission
  • Associate’s Degree in Business
  • Two years experience in a call center environment, or
  • Three to five years experience in a customer service field, or
  • Two years office staff experience with Publix
  • Knowledge of Publix organizational structure
  • Knowledge of Publix policies, culture, history, and philosophy
  • Knowledge and understanding of department policies, processes and procedures
190

Bi-lingual Teller Resume Examples & Samples

  • Two years of experience as a Teller
  • Ability to master personal computer (PC) keyboard and software skills necessary for branch automation
  • Ability to lift a minimum of 30 lbs
  • Associate’s degree, or equivalent education and related training
191

Bi-lingual Personal Banking Officer Resume Examples & Samples

  • Requires a High School degree or equivalent and 4+ years of retail banking, sales, new accounts, customer service, loan processes or other directly related experience
  • Proficient knowledge of banking, bank products, cross selling, new accounts, debits and credits
  • Must have excellent sales and customer service skills
  • Must be self-motivated and able to work with little or no supervision
  • Knowledge of banking operations, policies, and procedures
192

Administrative Assist Bi-lingual Resume Examples & Samples

  • Greets and communicates with ISAP program participants, community visitors, agency personnel and general visitors
  • Ensures that program participants are properly checked in for office visits
  • Answers the phones and directs calls appropriately
  • Maintains program participant case records on the computer system by performing data entry
  • Maintains files and other related documentation
  • Assists the Program Manager and Case Specialists with case coordination, communication with the contracting agency and routine clerical tasks
  • Coordinates transportation services for program participants
193

Bi-lingual Healthcare Representative Resume Examples & Samples

  • Work effectively with hospital employees and patients
  • Interviewing clients in a hospital setting and/or home visits to assist the clients in obtaining maximum benefit coverage
  • Completion of applications for state and federal programs (including Health Exchange/Marketplace programs), reviewing medical records and taking all necessary action to expedite benefit approval
  • Achieve and maintain certification designation as “Certified Application Counselor”
  • Adherence to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI)
  • Maintain ongoing communication with government agencies regarding the status of claims
  • Provide updates and assistance to hospital personnel and other Change Healthcare staff as needed
  • Maintain documentation of status of claims and client contract on Change Healthcare and/or hospital computer systems
  • Making a determination to take a Federal, State or Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living, and information contained in medical records
194

Bi-lingual Warehouse Supervisor Resume Examples & Samples

  • Coordinate and lead the Volt TAW staff and operations of a department related to warehouse and logistics activities
  • Oversees, monitors, and coordinates the daily activities and manpower for an assigned process
  • Must be skilled in labor communication, process documentation and has seasoned communication skills
  • Performs various personnel coordination activities for Volt TAW staff. Including but not limited to: planning and scheduling, training, and performance adherence
  • Employee performance: Understands and ensures adherence to required procedures and processes. Maintain and monitor measures of objective performance as it relates to safety, training, quality and productivity
  • Ensures all existing employees are trained/cross trained and are qualified to perform their assigned activities
  • Assist Leadership and Volt Program Coordinator with employee development and performance
  • Understands and ensures adherence to required procedures and processes
  • Advises Leadership and Volt Program Coordinators with objective performance data as it relates to safety, training, quality and productivity
  • Performs additional duties and responsibilities as directed
  • Knowledge of Inventory Control Processes and procedures
  • 3 – 5 years functional experience in a warehouse or logistics leadership role
  • Strong knowledge of SAP is preferred
195

Bi-lingual Program Assistant for the National Plan for Hispanic Resume Examples & Samples

  • Telephone coverage for multiple team members
  • Provide administrative support for the team
  • Communicate with a multicultural constituency utilizing all tools such as telephone, email, Skype, etc. while being sensitive to different forms of verbal communications
  • Actively manage the calendars of multiple team members and work effectively with other administrative assistants to coordinate/plan meetings and conference calls, which may involve numerous time zones
  • Provide logistical coordination including booking travel arrangements and organizing itineraries for training and continuing education events
  • Process timely and accurate travel expense reports
  • Process reports and forms
  • Maintain files and related documents
  • Assist in preparing for the training events
  • Process payments on time
  • Develop and maintain electronic files as needed
  • Assist with missionary onboarding and off boarding which includes coordinating with various units of Global Ministries
  • Invoice Tracking
  • List Maintenance
  • Intranet Portal document and data administration
  • Special Projects
196

Bi-lingual Member Service Consultant Resume Examples & Samples

  • Help ensure all customers (walk-in, telephonic or electronic) are warmly greeted, their needs are assessed quickly and they are referred to the appropriate setting, person, information or tools to address their needs
  • Provide a customer friendly service experience for customers with questions or issues related to health care, health insurance (benefits, claims, premium payments, membership, billing and enrollment) or other related topics
  • Research and obtain resolution for all issues, using tools directly or engaging other business areas for support for inquiry resolution
  • Ensure service coordinated with other supporting areas maintains the appropriate retail center service experience and that internal complexities remain invisible to the customer
  • Log all inquiries, capturing appropriate data required for reporting and customer understanding
  • Respond to telephone and web-based inquiries and initiate telephonic follow-up when appropriate
  • Assist sales consultants with new cnrollme11t status and inquiries
  • Use Web based tools and other aids to facilitate and teach customers to use resources, tools, information and products to manage their health care and health care costs most effectively
  • Demonstrate self-service tools through My Blue Service in individual and group sessions, fully navigating all features and highlighting benefits
  • Facilitate/educate customers on using self-service tools to resolve issues or obtain information, promoting the use of self-service for functions not requiring full service
  • Conduct orientations for new customers, explaining resources, services and programs as appropriate
  • Conduct overviews and facilitate use of resource library materials, matching customer needs to available materials/programs
  • Conduct small group seminars on resources and tools for health care shopping, managing health, etc
  • Explain/promote incentive programs to target customers or prospects, building enthusiasm and support for program participation and answering questions
  • Distribute and/or track incentive rewards as appropriate
  • Ensure customers understand their products, benefits, tools and how to use them
  • Sell and enroll select products (access, add-ons) when sales reps are unavailable
  • Provide product information and encourage sales receptivity when sales reps are not immediately available for a sales opportunity
  • Cross-promote and identify opportunities for members to participate in value added services and programs available within the retail location
  • Serve as direct contact and subject matter expert for questions from the
  • General public or existing members related to Health Care Reform
  • Experience in insurance industry, physician's office, hospital or other position in health care industry
  • Experience in store/retail management
  • Experience with financial products or services
  • AA degree or 2 years of college
197

Bi-lingual Program Assistant for the National Plan for Hispanic Resume Examples & Samples

  • Organization:General Board of Global Ministries
  • Contact:Mia Richey
  • Phone
  • Email:mrichey@umcmission.org
  • Closing Date:08/10/17
198

Bi-lingual Account Manager Resume Examples & Samples

  • Control expenses within area of responsibility
  • Develop and recommend custodial operating budget and ensure the department operates within budget
  • Evaluate and justify supplies, equipment, and purchases as needed
  • Maintains staff by recruiting, selecting and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities
  • Provide guidance to Account Supervisors on matters related to performance management, staffing/recruitment, training, HR compliance
  • Establish work standards and flow
  • Establish and maintain effective lines of communications with the client and facility personnel to ascertain that their needs and requirements are being met per the contract
  • Enter and approve changes in ADP's Vantage system in a timely manner
  • Ensure compliance with regulatory agencies
  • Maintain an environment that is sanitary, attractive, and in orderly condition
  • Demonstrate and promote company culture, values and management philosophy
  • Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending improvements
  • Ability to plan, organize, prioritize, and achieve effective time management
199

Bi-lingual Night Supervisor Resume Examples & Samples

  • Participate in staff selection process. Interview candidates as needed. Schedule days off, holidays, and vacations, ensuring that the account's needs are met in accordance with hours and position control
  • Assign personnel to established work areas or project duties
  • Conducts quality assurance checks and manages materials inventory as well as general use of equipment
  • Ensure that staff receives proper orientation, initial training, and ongoing education
  • Provide individual guidance and motivation to staff to enable each one to perform to his/her fullest potential
  • Discipline associates when necessary according to progressive disciplinary guidelines
  • Prepare associate disciplinary and variance reports and conduct follow-up investigation as needed, reporting findings to Account Manager. Prepare disciplinary action notices and conduct follow-up as required. Conduct disciplinary meetings with associates with guidance from Account Manager
  • Maintain an environment that is in sanitary, attractive, and orderly condition
  • Demonstrate and promote GCA culture, values, and management philosophy
  • Demonstrate quality leadership in meeting performance plans
  • Strong service/quality attitude
  • Ability to work under pressure and meet established goals and objectives
  • Strong public speaking skills
  • Sense of urgency & ability to meet deadlines; self-directed
  • Ability to walk or stand for prolonged periods. Requires bending, stooping, reaching up, and lifting up to 50 pounds. Possible exposure to chemicals requiring special clothing or safety equipment