Bi-lingual Customer Service Resume Samples

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DB
D Bernier
Donald
Bernier
7858 Beer Forges
Los Angeles
CA
+1 (555) 276 0777
7858 Beer Forges
Los Angeles
CA
Phone
p +1 (555) 276 0777
Experience Experience
Dallas, TX
Bi-lingual Customer Service
Dallas, TX
Fritsch, Turcotte and Lang
Dallas, TX
Bi-lingual Customer Service
  • Assist in monthly physical inventory counts, enter and manage inventory in computer system
  • Help customers with design ideas/problems; provide customer feedback to management
  • Prior working knowledge of Oracle MICROS Simphony or 3700 Point of Sale is a plus
  • Partner with your Supervisor to identify and initiate areas of opportunity for professional development and personal growth
  • Receive customer phone calls; provide support to customers and contractors via phone and in person
  • Provide information and technical information about products and prices
  • Assist with production scheduling, job site coordination, and dispatch
New York, NY
Bi Lingual Customer Service Representative
New York, NY
Bailey Group
New York, NY
Bi Lingual Customer Service Representative
  • Assists in providing shipping and freight information for the development, pricing and administration of contracts for floor covering sales as requested
  • Works with our customers to establish inventory levels by analyzing forecasting provided by the customer, and to process their orders when entered
  • Communicates with all customers via phone, email and other electronic means as they are developed
  • A working knowledge of the Microsoft Office Suite
  • Works closely with salespersons and contract department to verify sales splits and contract compliance, and to fully support the ordering and shipment processes
  • Works with Sample Operations to maintain inventory levels of private label samples and processes orders for accounts using private labels
  • Provides product specifications, installation instructions, and warranty forms when requested
present
San Francisco, CA
Bi-lingual Customer Service Representative
San Francisco, CA
Berge Group
present
San Francisco, CA
Bi-lingual Customer Service Representative
present
  • Perform multiple tasks at one time to support all work types, including phone calls, emails, and faxes
  • Monitor sales order status and provide information to customers, field sales, and management
  • Following up on all written correspondence and escalate to Customer Service Manager on duty as necessary
  • Monitor sales order status, review inventory offerings and levels. Interface with other staff and operations departments to ensure accurate and timely processing of sales orders
  • Receive, process and monitor customer sales orders. Provide product and support information to customers for all product offerings to include handling of both domestic and export accounts
  • Identifying and reporting recurrent issues related to shipping process and site performance
  • Coordinating and following up with other departments to ensure problem resolution, and work together with other Customer Service team members to promote an environment of customer satisfaction
Education Education
Associate’s Degree
Associate’s Degree
University of Oregon
Associate’s Degree
Skills Skills
  • Available for varied hours/shifts in 24-hour /365 days year setting
  • Prior working knowledge of Oracle MICROS Simphony or 3700 Point of Sale is
  • Ability to multi task
  • Previous sales experience; Knowledge of concrete masonry is
  • Positive attitude and desire to work with a great team in a fast-paced environment
  • Basic math skills
  • Attention to detail
  • Good organizational and problem solving skills
  • Experience with multi-line phone system
  • Pleasant phone personality
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6 Bi-lingual Customer Service resume templates

1

Bi-lingual Customer Service Representative Resume Examples & Samples

  • Educating the customer when applicable to prevent the need for future contacts
  • Responsible for researching and resolving complaints to ensure customer retention and satisfaction
  • Following up on all written correspondence and escalate to Customer Service Manager on duty as necessary
  • Identifying and reporting recurrent issues related to shipping process and site performance
  • Continuously evaluating and identifying opportunities to drive process improvements that positively impact the customer’s experience
2

Bi-lingual Customer Service Representative Resume Examples & Samples

  • FOLLOW UP ON ALL WRITTEN CORRESPONDENCE AND ESCALATE TO CUSTOMER SERVICE MANAGER ON DUTY AS NECESSARY
  • EDUCATING THE CUSTOMER ON POLICIES OR SIZING WHEN APPLICABLE TO PREVENT THE NEED FOR FUTURE CONTACTS
  • BECOMING FAMILIAR WITH PRODUCT INFORMATION, AND BRAND FITing
  • IDENTIFYING AND REPORTING RECURRENT ISSUES RELATED TO SHIPPING PROCESS AND SITE PERFORMANCE
3

Bi-lingual Customer Service Representative Resume Examples & Samples

  • Identify and handle actual and potential non-serious Adverse Event (AE) reports. Conduct non-serious AE investigation(s) ensuring appropriate information is gathered and follow-up with the reporter as required
  • Identify and handle Product Quality (PQ) reports. Conduct PQ investigation(s) ensuring appropriate information is gathered and follow-up with the reporter as required. Elevate reports appropriately
  • Monitor consumer contacts to ensure action on possible product liability or product tampering incidents, by appraising situations that could result in legal action or media involvement, and handle or refer according to crisis management procedures
  • Implement management crisis communication policy in the event of critical situations involving product recall, tampering or controversy
  • Use tact and judgment in communicating, assess complexity of complaints, and provide appropriate reimbursement on a case-by-case basis
  • Adhere to all company policies and guidelines
  • Previous call center experience highly preferred
  • For bi-lingual positions, you must have excellent bi-lingual English/Canadian French skills – both verbal and written
  • Well-developed problem analysis and decision-making skills
4

Bi-lingual Customer Service Rep Resume Examples & Samples

  • Handle telephone calls and emails at this time, with future work to include calls, chat, email, Social Media and/or other contact types as assigned
  • Respond to general inquiries and resolving concerns; communicate information in a language and at a level that can be readily understood by each customer
  • De-escalate problem calls and try to resolve before escalating calls as appropriate to Internal Help Desk or Supervisor
  • Create and maintain accurate records on all calls using tracking software during the call
  • High School/GED required
  • Must be Bi-lingual – with ability to speak and read/write in Spanish/English is required
  • Minimum 1-2 years total contact center customer service experience with extensive telephone customer interaction in a high-volume, metrics-driven contact center environment
  • Previous experience documenting calls in a case management, ticketing or CRM systems is required
5

Bi-lingual Customer Service Representative Resume Examples & Samples

  • Effectively perform data entry and verification of customer orders using current SOP’s
  • Develop and maintain a proficient working knowledge of Maestro, Order Billing System (OBS), Quality Management Systems (QMS), and other proprietary systems
  • Develop an extensive knowledge product base
  • Manage communication to and from customers, subcontract installers, clients, and vendors related to product delivery, availability, specifications, lead times, schedules, warranty and purchase orders
  • Schedule and assign installations for cabinets and/or countertops. Verify ship and installation dates per builders release and schedule
  • Analyze, verify and purchase countertops or custom items
  • Assist in achievement of proper mark up and margins on installation services and countertops
  • Obtain purchase orders and EPO’s per policy, as needed
  • Assist in obtaining sign offs to expedite the accounts receivable collection process and researching payment discrepancies related to installation and service work
  • Issue credits for pricing and keying errors or price additional work per policy, as needed
6

Bi-lingual Customer Service Admin Support A Resume Examples & Samples

  • Industry knowledge gained while working in hotels, restaurants, resorts, cruise ship and or specialty retail settings is helpful
  • Point of Sale/POS system knowledge is a plus
  • Associates degree or Bachelor’s Degree is preferred and or a combination of relevant Support experience
7

Bi-lingual Customer Service Specialist Resume Examples & Samples

  • Effective verbal and written communication with both external and internal customers
  • Document customer account activities thoroughly and concisely
  • Engage in interactive dialogue with customers through active listening
  • Approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Make appropriate decisions on behalf of the customer quickly and effectively
  • Effectively prioritize work to ensure efficiency
  • Conduct research as needed
  • Critical thinker and ability to exercise independent judgment
  • Required to abide by all applicable regulatory and department practices and procedures
  • Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
  • Fluency in Windows Operating Systems and Microsoft Office tools
  • Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face
  • Must be willing to work in an environment that requires 100% phone-based customer interaction
  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
  • High School Diploma or equivalent required
8

Bi-lingual Customer Service Representative Resume Examples & Samples

  • Receive, process and monitor customer sales orders. Provide product and support information to customers for all product offerings to include handling of both domestic and export accounts
  • Monitor sales order status, review inventory offerings and levels. Interface with other staff and operations departments to ensure accurate and timely processing of sales orders
  • Ensure the applicable policies and procedures for processing sales orders are adhered
  • Serve as liaison for field sales and advocate for customers
  • Receive and systematically enter customer purchase orders into JD Edwards to ensure timely and accurate entry of sales orders appropriate products coding, terms and conditions of sale
  • Monitor sales order status and provide information to customers, field sales, and management
  • Interface with Scheduling, Materials Management, Shipping and other departments in gathering information to support order processing effective sales
  • Review order entry and processing to ensure compliance with company policy and legal requirements and eliminate order entry errors, maintain compliance with all external legal requirements, company policies and procedures and low occurrence of errors, higher customer order delivery performance
  • Maintain a safe working environment and support Arconic safety initiatives
  • Help identify problems that arise with orders or in order process and participate in problem solving as needed
  • Handle Customer Service challenges to include but not limited to balancing pressing priorities, defusing emotions of upset customers and meeting customer expectations with resources that are sometimes constrained (inventory availability, production availability)
  • Translate customer requests into actionable sales orders, communication of expectations to operational departments
  • Minimum of 2 years of experience in Customer Service or Sales
  • Ability to read, write and speak in the Spanish Language (Intermediate to Advanced Proficiency) for servicing Latin America customers
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position
  • Associate's Degree in Business, Marketing, or Communications from an accredited institution
  • Minimum of 2 years of experience servicing businesses / clients located in Latin America
  • Minimum of 3 years of experience in Customer Service or Sales
  • Experience with MS Office applications (Word, Excel, Outlook, and PowerPoint)
9

Bi-lingual Customer Service Associate Resume Examples & Samples

  • Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction
  • Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling
  • Maintain an accurate directory of customer contact details and company information for assigned customers and communities
  • Proactively seek out opportunities to obtain electronic data feeds and websites that can be scraped
  • Follow up field visits with client care calls, soliciting feedback on the quality of service and effectiveness of training sessions, contributing to the ‘Service Override’ assessment of the field team
  • Support sales colleagues to ensure the highest standard of customer service is maintained
  • Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort
  • Bilingual Spanish Required
  • Experience in high volume customer service call center; building rapport over the telephone and overcoming objections
  • Experience of delivering results whilst working to deadlines under pressure
  • Excellent communication and influencing skills; verbal and written
  • Confident personality with the ability to communicate effectively with both internal and external stakeholders
  • Ability to plan and organize workload in a fast-paced environment
  • Ability to act on own initiative and work successfully alone and as part of a team
  • Ability to adapt quickly in a technology led environment
  • Proficiency in MS Office
  • LI-DP1
10

Bi-lingual Customer Service Intern Resume Examples & Samples

  • Provide an excellent customer service for customers, both internal GE companies, and external
  • Receive orders from customers and manage them in line with company policy and systems, following them to shipment to ensure a quality of service
  • Daily shipment documentation to be forwarded to required courier depots and follow up on shipment/order issues
  • Process and complete credit and debit rebates
  • Build up close relationships with customers and commercial partners to gain their trust and answer and respond to customer queries in a timely and professional manner
  • Develop solid product knowledge and a strong understanding of the logistics of sending specific products
  • Work as part of a team and adopt a flexible approach to increase and maintain the quality of service
  • Build effective relationships with Logistics and distribution where appropriate to understand the impact on customer service
  • Provide knowledge and accurate information to customers
  • To add and make amendments to data, following the checking and authorisations process
  • Provide support, where necessary and able for the Customer Service team
  • Maintaining auditable data records for internal and external audits
  • Support and advise Customer Service team with regards to data provided and required
  • Apply and learn from the knowledge proffered by the Centre of Excellence and Quality Assurance
  • Participate in development of the ERP/SAP data team, through meetings and other planned events
  • Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
  • Individuals with less than 2 years of work experience (outside of co-op/internship/summer work experience)
  • Proven experience in customer service normally including at least 1 year of prior experience in customer service
  • Comfortable with managing multiple projects
  • Bi-lingual communication skills
  • Competent with Excel and Word
  • Ability to work in a cross-functional cross-country team environment
  • Ability to manage self and tasks in an appropriate manner
  • Excellent organizational and administrative skills
  • A calm and analytical approach to problem solving
  • Willingness to work as part of a team
  • SAP knowledge
  • Bilingual (English and French)
  • Excellent mathematical skills
11

Bi-lingual Customer Service Representative Resume Examples & Samples

  • Within each assigned customer outlet, implement the current applicable work instructions. - Analyze assigned customers' order portfolio and execute processes from order entry, order planning, carrier tendering and follow up on delivery and invoice inquiries
  • Provide input on product knowledge; work with supply chain to ensure product availability or alternatives when applicable for all assigned customers using the business defined programs and instructions. Execute new product launches to maximize sales opportunities with assigned customers
  • Ensure individual / team metric targets and objectives are met through accurate process execution, monitoring, developing and implementing corrective action plans, when needed
  • Build sustainable relationships of trust through open and interactive communication with customers and our internal departments
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • BA or BS degree, preferably in business administration or equivalent experience in the customer service field
  • Strong computer skills (proficiency in Microsoft Office Suite: Word, Excel, PowerPoint)
  • Strong communication skills; oral and written
  • Must be able to work with minimal supervision
  • Must be able to work effectively within a team environment as well as an individual contributor
12

Bi-lingual Customer Service Representatives Resume Examples & Samples

  • Develop a basic knowledge of company services and all products including product composition and package directions
  • At all times, company policy and best practices in the areas of security must be followed, with special emphasis on the protection of sensitive customer information
  • For bi-lingual positions, you must have excellent bi-lingual Spanish skills – both verbal and written
  • Strong verbal and written communication and listening skills
  • Basic understanding of Internet principles, terminology and functionality
13

Bi-lingual Customer Service Resume Examples & Samples

  • Receive customer phone calls; provide support to customers and contractors via phone and in person
  • Provide information and technical information about products and prices
  • Refer to product catalogs and specification guides to determine related product uses and applications
  • Work closely with Outside Sales Representatives regarding sales promotions and initiatives which require phone contact and follow-up along with visits to customers
  • Coordinate mailings of literature and samples
  • Investigate and research all customer inquiries and concerns and follow-up promptly with the customer
  • Help customers with design ideas/problems; provide customer feedback to management
  • Assist with production scheduling, job site coordination, and dispatch
  • Coordinate delivery schedules with Dispatch and maintain customer is informed of such schedules
  • Enter sales orders into computer for tracking
  • Attend training meetings, seminars, bimonthly sales meetings, and schools as required
  • Assist in monthly physical inventory counts, enter and manage inventory in computer system
  • Retrieve information for Credit Department when needed
  • Follow all safety regulations
  • Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
  • High school diploma / equivalent or a comparable combination of education, experience or training in related field
  • Skilled in Microsoft Word, Excel and Outlook
  • Previous sales experience; Knowledge of concrete masonry is a plus
  • Positive attitude and desire to work with a great team in a fast-paced environment
  • Experience with multi-line phone system
  • Pleasant phone personality
  • Bilingual / Spanish preferred
14

Bi Lingual Customer Service Representative Resume Examples & Samples

  • Uses knowledge of Customer Service to meet customers’ expectations and deliver products in a timely manner
  • Communicates with all customers via phone, email and other electronic means as they are developed
  • Works closely with salespersons and contract department to verify sales splits and contract compliance, and to fully support the ordering and shipment processes
  • Works with our customers to establish inventory levels by analyzing forecasting provided by the customer, and to process their orders when entered
  • Prepares quotations for contract partners purchasing from contracts when requested
  • Processes customer carpet and sample orders, and tracks shipments through delivery as required
  • Accesses customer’s websites to retrieve purchase orders, and to log order information as required on those sites
  • Uses keyboarding, data entry skills and computer programs (Excel, CAMS, AS400, Word)
  • Interacts with people from various departments
  • Provides product specifications, installation instructions, and warranty forms when requested
  • Works with Sample Operations to maintain inventory levels of private label samples and processes orders for accounts using private labels
  • Prepares inventory reports for stocking programs as needed
  • Is the primary contact for Tandus Marketing trade show orders
  • Cross trains in all facets of the department (and company)
  • Backs others in the departments as needed
  • Assists in providing shipping and freight information for the development, pricing and administration of contracts for floor covering sales as requested
  • Other duties as required or assigned by management
  • A history of success in customer service, sales, or similar field
  • A working knowledge of the Microsoft Office Suite
  • Good basic math skills
  • 2 or 4 year college degree is a plus
  • Must pass pre-employment drug screen
  • Must be Bi-Lingual in French and English
15

Bi-lingual Customer Service Representative Resume Examples & Samples

  • Support multiple clients, and a range of simple to complex wellness program initiatives, to help provide a positive customer experience
  • Maneuver and navigate through multiple back office systems to support customers
  • Demonstrate professional verbal and written communication skills
  • Meet and strive to exceed department performance goals in relation to quality, production, and schedule adherence
  • Perform multiple tasks at one time to support all work types, including phone calls, emails, and faxes
  • Utilize internal Knowledge Base system for all customer interactions to ensure information that is provided to customers is accurate and up to date
  • Demonstrate empathy and a sincere desire to help our internal and external customers while providing support
  • Identify and report system and program issues and trends
  • Document detailed and accurate information in our ticketing tool for every customer interaction
  • Triage tickets that need additional support to the correct department for handling
  • Promote first contact resolution by ensuring that issues are handled according to department processes and informing customers of program requirements
  • Support and guide our customers through navigating the wellness program platform and understanding their program requirements
  • Monitor open tickets and provide frequent updates to our customers
  • Protect our customer’s personal health information by abiding by required HIPAA rules and regulations
  • Maintain and promote a positive outlook and embrace constant change
  • Exhibit teamwork and collaboration amongst internal and external customers
  • Promote internal products and services to our customers
  • High School Diploma or GED and at least 2 years of experience in a customer service environment required
  • Bi-Lingual (English/Spanish) required
  • Must be able to work between the hours of Monday through Friday 7:00 am to 7:00 pm and Saturday 8:00 am to 5:30 pm
  • Proficiency with Internet Explorer and MS Word is required, experience with Excel and Outlook is preferred
  • Able to accurately type 30 wpm
  • General technology knowledge, including the ability to describe in general terms: operating systems, basic internet navigation, web browsers and email applications
  • Previous technical software support experience is not required, but highly desired
  • Demonstrated ability to be a team player, follow direction, and have an enthusiastic and positive attitude
  • Active listener and communicator with a clear and pleasant speaking voice demonstrating a strong focus to customer service
  • Courteous and patient individual that is a motivated self-starter
  • Organized, detail oriented, and be punctual to work, meetings, and training sessions
  • Ability to work independently, problem solve, and make decisions based on established guidelines with minimal supervision
  • Ability to adapt to frequent changes, delays, and unexpected events
  • Exercise good judgment, keeping in mind company policies and procedures
  • Ability to easily learn and accurately enter data in a computer software application for program documentation
16

Bi-lingual Customer Service Rep Resume Examples & Samples

  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Process customer orders in a courteous, efficient and timely manner
  • Effectively present and discuss Charter products and services
  • Convey an image of quality, integrity and superior understanding regarding services
  • Manage customer interactions professionally and efficiently
  • Effectively address customer questions, complaints and concerns within the scope of responsibility
  • Remain current and knowledgeable on every aspect of supported product
  • Facilitate customer issue escalations to local management/support as required. Determine necessity for field visits
  • Accurately document customer account records based on actions taken
  • Fulfill work schedules as required
  • Participate in quality coaching sessions to ensure efficient and effective interactions with customers
  • Keep supervisor informed of any work-related concerns
17

Bi-lingual Customer Service Resume Examples & Samples

  • Consult with customers to recommend and sell a variety of products and services to meet the customer’s need
  • Utilize resources and leading edge technology tools to assist customers, as well as to stay up-to-date on program information
  • Partner with your Supervisor to identify and initiate areas of opportunity for professional development and personal growth
  • Meet sales quotas and performance standards set forth by Volt’s Client and their clients
  • Sales: 1 year
  • Spanish
18

Bi-lingual Customer Service Agents Needed Resume Examples & Samples

  • Next Class Starts 07/17/17
  • Position pays $11/hr
  • Hours Must be able to work - 11:00am to 8:00pm, including Sat and Sunday
19

Bi-lingual Customer Service Support Resume Examples & Samples

  • Contribute positively to a work environment that is flexible, adaptable, and team-based
  • Respond to incoming inquiries, telephone and/or written from providers
  • Actively participate in Company operational and ongoing training
20

CSE Bi Lingual Customer Service Resume Examples & Samples

  • Speak fluent Spanish and English
  • Have CSE Experience
  • May be required to handle calls from multiple skill channels
  • Demonstrate strong initiative for process improvement
  • Be flexible and able to adapt to change
  • May be asked to manager both Spanish and English calls
  • Have the ability to engage both internal and external customers
  • Have the ability to prioritize and multi-task
  • Be detail oriented