Associate Relations Manager Resume Samples

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AM
A Marquardt
Audra
Marquardt
9445 Zachery Creek
Los Angeles
CA
+1 (555) 225 5999
9445 Zachery Creek
Los Angeles
CA
Phone
p +1 (555) 225 5999
Experience Experience
Dallas, TX
Associate Relations Manager
Dallas, TX
Yundt-Kuhic
Dallas, TX
Associate Relations Manager
  • Provide coaching and guidance to managers on performance management practices within their departments, including employee disciplinary issues
  • Leverage best practices, trends and regulatory developments to identify areas of improvement and communicate suggestions to Sr. AR Manager
  • Works collaboratively with leadership level associates including District Managers, Store Director, Loss Prevention, union business agents
  • Manage all employees on the Associate Relations team, which includes performance management and hiring
  • Create and oversee a company performance management program in accordance with current best practices
  • Develop and maintain a working knowledge of federal and local legal developments and leading industry labor relations practice
  • Partner with and coach line managers on performance management process and documentation
Los Angeles, CA
Associate Relations Manager Trainee
Los Angeles, CA
Treutel-Bailey
Los Angeles, CA
Associate Relations Manager Trainee
  • Provide input to performance appraisals for Payroll Clerks/Assistant ARMs
  • Assist with hiring decisions in conjunction with management for all “key” and salaried roles
  • Assist in the selection and training of Payroll Clerks/Assistant ARMs
  • Facilitate the creation of transitional work plans
  • Conduct listening sessions in each department once per year. Partner with AR Specialist and Store Manager to resolve issues
  • Participate in the creation of job offers for salaried managers hired into their stores
  • Conduct New Supervisor and Pharmacist orientations in partnership with Store Manager
present
New York, NY
Regional Associate Relations Manager
New York, NY
Jacobson, Hickle and Reynolds
present
New York, NY
Regional Associate Relations Manager
present
  • Encourage positive career growth and individual development efforts for all associates through Performance Development Program and training efforts. Affirm corporate commitment to Affirmative Action and counsels managers in how to meet diversity expectations
  • Reports to Division Director of Associate Relations
  • Investigate associate relations concerns ensuring equity, fairness, and consistency. Provide guidance and recommendations for problem resolution
  • Promote workplace initiatives that enhance associate engagement and retention, with specific emphasis through educational development by using Human Systems training for managers/supervisors (especially in merger situations)
  • Provide support in post-robbery counseling, associate safety, accident prevention and business recovery situations
  • Partner with other Human Systems Division managers to initiate programs or resolve associate relations problems
  • Conduct internal investigations resulting from associate complaints, Ethics Hotline calls, and management concerns. Report findings along with recommended solution/action
Education Education
Bachelor’s Degree in Human Resources
Bachelor’s Degree in Human Resources
Adelphi University
Bachelor’s Degree in Human Resources
Skills Skills
  • Ability to operate with integrity and fairness; with ability to uphold USI Code of Conduct
  • Strong computer skills including Outlook, PowerPoint, spreadsheets and file management
  • Ability to establish trust and credibility with associates at all levels in the organization
  • Knowledge of labor, wage and hour laws, including EEOC, AA, ADA, FLSA, etc
  • Solid computer skills, including Microsoft Office Suite and HRIS
  • Ability to demonstrate discretion and business ethics
  • Excellent organization and interpersonal skills
  • Excellent negotiation and facilitation skills to speak effectively and persuasively on issues and lead focus groups
  • Under minimal supervision applies a broad knowledge to respond to the difficult HR/LR issues
  • Strong written and verbal communication skills
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9 Associate Relations Manager resume templates

1

Associate Relations Manager Resume Examples & Samples

  • Experience with international HR best practices
  • A Master’s degree in a business field or Human Resources is a plus
  • 7-8+
2

Regional Associate Relations Manager Resume Examples & Samples

  • Provide professional counsel to managers and associates in matters of policy interpretation and applicability. Serve as a corporate expert in matters of Human Systems policy and procedure interpretation
  • Encourage positive career growth and individual development efforts for all associates through Performance Development Program and training efforts. Affirm corporate commitment to Affirmative Action and counsels managers in how to meet diversity expectations
  • Provide focus on legal and regulatory compliance issues, helping managers to understand the regulatory risks involved in non-compliance. This includes such issues as civil rights, wage and hour regulations, safety, confidentiality, Family and Medical Leave Act (FMLA), Equal Employment Opportunity Commission (EEOC), Americans with Disabilities Act (ADA), Harassment, Whistleblower, etc
  • Lead Associate Relations efforts to enhance manager/associate coaching, communication, and feedback programs to enhance buy-in to corporate strategies and to resolve misunderstandings before they grow into disagreements or significant non-performance
  • Provide direction in adherence to the BB&T Code of Ethics and in the interpretation of behaviors or situations which may need specific evaluation, review and proper reporting. Serve as a corporate expert in matters of Code of Ethics interpretation and guidance
  • Investigate associate relations concerns ensuring equity, fairness, and consistency. Provide guidance and recommendations for problem resolution
  • Serve as the focal point for managing the process of associate status changes (leaves, voluntary terminations, etc.). Serve as the focal point for authorizing involuntary termination decisions with managers before such actions are taken. Provide information/documentation as needed to be used in unemployment and worker's compensation hearings and appeals
  • Promote workplace initiatives that enhance associate engagement and retention, with specific emphasis through educational development by using Human Systems training for managers/supervisors (especially in merger situations)
  • Monitor associate turnover, administrative processing delays (late reviews, payroll errors, overtime, military LOA, etc.), and complaints to identify trends or situations that need training, counseling, or discipline. Take appropriate action to remedy such problems
  • Provide support in post-robbery counseling, associate safety, accident prevention and business recovery situations
  • Partner with other Human Systems Division managers to initiate programs or resolve associate relations problems
  • Provide appropriate guidance to managers regarding Reductions-In-Force and realignment in support of business needs while mitigating risk to the company
  • Conduct internal investigations resulting from associate complaints, Ethics Hotline calls, and management concerns. Report findings along with recommended solution/action
  • May manage a Regional Associate Relations Manager I and/or a Human Systems Regional Specialist, which includes selection, coaching, performance review, and any disciplinary action
  • Plan and manage annual Profit Plan
  • Bachelor's degree in a related field, or equivalent education and related training
  • Ten years experience as a human resources generalist/compliance specialist or related job experience, having dealt with a variety of employment and compliance issues
  • Proven leadership, management and negotiating skills
  • Proven ability to use listening and analytical skills to resolve complex associate relations issues
  • Proven capacity to assess corporate risks (legal, regulatory and reputation) and take appropriate action
  • Proven ability to facilitate group meetings
  • Proven ability to work effectively without close supervision
  • Demonstrated proficiency in basic computer applications such as Microsoft Office products
  • Ability to travel, occasionally overnight
  • Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) Certification
  • Advance degree in human resources, business, or related field
3

Associate Relations Administrative Services Support Manager Resume Examples & Samples

  • Manage the corporation's centralized immigration initiative, including the oversight of all I-9 forms and related right-to-work documentation to ensure compliance with all U. S. Department of Homeland Security requirements. Focus on accuracy and timeliness in all aspects of communication, issues resolution, and reporting. Working with internal legal counsel, designated external counsel, Corporate Diversity Manager and others as appropriate, ensure that BB&T is abreast of all required federal immigration mandates. Working with IT, stay abreast of technology changes in the FileNet system that might impact immigration records storage or retrieval
  • Oversee the process for referrals for career transition services for employees impacted by job eliminations throughout the corporation. Work with the designated third-party vendors to affect timely and appropriate service delivery to BB&T employees
  • Serve as the liaison for the department/division for Business Recovery, records management and information security
  • Effectively manage the cost of programs to help maximize the corporation's investment in these programs. Identify and recommend process enhancements and cost-savings strategies to help ensure the greatest efficiency and value
  • Five years of relevant experience
  • Effective PC reporting skills (Excel, Access, etc.)
  • Ability to travel as necessary
  • Three years of experience in the field of immigration administration
  • HR compliance-related experience
  • HRIS or payroll background
4

Manager, Hrbp Associate Relations Resume Examples & Samples

  • Supports multiple client groups across the Direct to Consumer business units
  • Promote and establish a positive employer-employee relationship and promote a high level of employee morale; drive the UA culture through all levels of the business unit
  • Work closely with business unit leaders to assess in-house talent and create strategy to identify and retain current talent as well as attract outside talent to the business; prepare exit strategy for non-performers
  • Provide coaching and counseling to business partners in all areas of Human Capital
  • Proactively seek knowledge of both industry and functional specialty researching best practices, legal developments, emerging trends, technological advancements and benchmark comparison’s in order to create HR practices that are best in class
  • Engage HR specialists to create and deploy the following
  • Proven knowledge of all core HR processes including performance management, leadership development, talent management, compensation, succession planning, training and organizational development
  • Prior experience promoting an atmosphere which inspires teammates to excel and develop
  • Prior experience leading talent strategy reviews, employee retention, and identification of high potential external resources
  • Prior experience providing confidential counseling and coaching to all levels of the organization. Exercising judgment within defined procedures and practices to determine appropriate action
  • Coach, mentor, and motivate team members and influence them to take positive action and accountability for their assigned work
  • Proven experience working well with others to maintain and build cross-functional (internal and external) relationships
  • Strong written and oral communication skills. Prior experience clearly expressing complex ideas and strong presentation skills
  • Strong organizational skills, ability to effectively disseminate information in a clear and concise manner
5

Regional Manager of Associate Relations Resume Examples & Samples

  • Provides direction to RVP, RHRD, and other regional leaders on labor and employment trends and associate relations needs to ensure creation and maintenance of a positive associate relations environment
  • Provides guidance to regional leaders on the interpretation and consistent application of Company policies, programs and initiatives
  • Analyzes regional/district/store data to identify AR activity/trends; develops, executes and follows up on AR action plans to ensure fair and consistent application of Company policies and practices - Monitors all labor relations activity in the region with guidance and direction from the Store Support Center (SSC) - Associate Relations team
  • Assists in developing, executing, and following up on game plans associated with EOC survey, town halls, and labor activity - Provides region support to SSC in response to and/or resolution of EEOC, DOL, OFCCP and other labor and employment claims; as well as managing and reporting workplace violence matters - Act as resource to assist Medical Health Management, Legal, and Asset Protection on investigations and associate relations issues
  • Conducts training for management on legal and AR/labor relations matters, develops customized training where appropriate in partnership with Learning Development
  • Works with Government Compliance to promote diversity using diversity reporting tools, and addressing AAP (OFCCP audits), I-9 compliance, compensation reviews, and other regional compliance issues
  • Advanced degree in law, employee relations, or human resources
  • Multi-site (50-plus locations) and experience with 10,000 associates
  • 8 years experience
  • PHR or SPHR or equivalent certification
  • Ensures Superior Service - Analyzes the Business
  • Ensures Process & Operational Consistency
  • Demonstrates Seasoned Judgment
  • Labor and Employment Law Expertise
  • Labor Relations Expertise
  • Consultative Skills
6

Regional Associate Relations Manager Resume Examples & Samples

  • Provides direction to RVP, RHRD, and other regional leaders on labor and employment trends and associate relations needs to ensure creation and maintenance of a positive associate relations environment - Provides guidance to regional leaders on the interpretation and consistent application of Company policies, programs and initiatives
  • Analyzes regional/district/store data to identify AR activity/trends; develops, executes and follows up on AR action plans to ensure fair and consistent application of Company policies and practices
  • Monitors all labor relations activity in the region with guidance and direction from the Store Support Center (SSC) - Associate Relations team
  • Provides direction to regional leadership on procedures for handling potential unionizing efforts and NLRB actions and developing preventative strategies and education on union avoidance
  • Assists in developing, executing, and following up on game plans associated with EOC survey, town halls, and labor activity
  • Provides region support to SSC in response to and/or resolution of EEOC, DOL, OFCCP and other labor and employment claims; as well as managing and reporting workplace violence matters
  • Act as resource to assist Medical Health Management, Legal, and Asset Protection on investigations and associate relations issues
  • Provides assistance to DHRMs with reviewing Performance Improvement Plans for Store Managers to ensure fairness and consistency
  • Ensures Superior Service
  • Analyzes the Business
  • Builds Relationships
  • Leverages Partnerships
  • Communicates Effectively
  • Labor Relations Expertise - Consultative Skills
7

Associate Relations & Compliance Manager Resume Examples & Samples

  • Partners with HR/Legal leaders to achieve compliance and ethics compliance objectives and to embed compliance standards into the operations and management of Global HR
  • Advises HR leadership on compliance risks and mitigation activities
  • Leads assigned projects to enhance the Global HR compliance program and to mitigate identified compliance risks. Manages compliance calendars, scheduling, committee meetings, and documenting meetings
  • Supervises HR compliance personnel and oversees the operations of compliance communities responsible for specific compliance risks
  • Designs, establishes, and monitors compliance structure and processes within Global HR operations, in alignment with enterprise risk management and corporate compliance standards. Includes overseeing assessments, inventories, prioritization schedules, enhancement plans, and self-reviews/audits
  • Provides and manages compliance templates, tools, and metrics to manage and report on compliance risks and enhancements
  • Works with ADP's Central Compliance Office and other corporate functions to facilitate implementation of compliance initiatives for Data Privacy, Money Movement, Anti-Bribery and other designated risks
  • Works with ADP's Vice President, Ethics to communicate the Code of Conduct and to foster a culture that supports actions in accordance with ADP's core values
  • Reports compliance and ethics concerns to designated corporate personnel and assist with investigations, as appropriate
  • Prepares periodic reports for the HR Senior Leadership Team
  • Has authority to raise compliance issues and concerns directly to HR leaders, HR attorneys, Central Compliance, the Ethics Department/Hotline and the other avenues as provided in the Code of Business Conduct and Ethics
8

Corporate HR Manager, Associate Relations Resume Examples & Samples

  • Manages associate relations practices necessary to maintaining a positive associate-employer relationship and promoting a high level of employee commitment while maintaining an environment free of third party representation
  • Provides guidance and direction an HR generalist capacity to a designated number of assigned properties in compliance with organization policies and procedures, as well as applicable laws and regulations
  • Manages the content, planning and delivery of associate and HR communication activities, including newsletter, HR weekly, monthly call scheduling and agenda, and others
  • Manages FMLA, LOA, and ADA activities and processes for the company, coordinating with hotels, associates, and HR staff
  • Manages the internal audit calendar for the company, maintaining a proactive record of results, pre-audit checklist completion, and related training efforts and task force assistance for hotels
  • Consults with business partners to align human resources strategy and programs with the organization’s strategy while supporting the company’s mission, vision and values
  • Assists and leads with the investigation and resolution of external and internal charges / complaints of harassment and/or discrimination; applies an understanding of key legal precedents, policies, and practices to protect the interest of the company, collaborates with the legal and corporate HR department, considering risk for the organization and involving others as appropriate
  • Three years’ experience as a Manger or Director of Human Resources in a hotel company
  • Prior experience with multi-unit/multi-property experience
  • Multi-brand experience (at least two of the following: Starwood, Marriott, Hyatt, Hilton, IHG)
  • Experience working for 3rd party operators
  • Ability to travel up to 25% of the time
  • Experience working in union and non-union environments preferred
  • Prior experience using UltiPro preferred
  • Experience processing payroll preferred
  • Strong interpersonal communication skills, both verbal and written
  • Excellent time management and problem resolution skills
  • Thorough knowledge of Human Resource practices and procedures
  • Advanced knowledge of State and Federal laws and regulations pertaining to Human Resource matters
  • Demonstrated ability to lead and develop HR department staff members
  • Demonstrated ability to serve as a knowledgeable resource to the executive management team that provides overall company leadership and direction
9

Associate Label Relations Manager Resume Examples & Samples

  • 1-2 years experience with vendor management, account management or sales
  • Excellent data analysis and quantitative skills; proficient with MS Excel and SQL
  • Excellent communication and organizational skills
  • Experience in team-oriented work environment
  • MBA in Business, Economics or Digital Media
10

Manager, Associate Relations Resume Examples & Samples

  • Develop and implement new approaches to education and marketing of preventive labor strategies and information. Independently manage the creation and implementation of social media and other vehicles for communication with all employee populations to foster increased engagement and to address employees who are experiencing disengaged work environments
  • Collaborate with business partners to create programmatic approaches that serve to eliminate the need for third party intervention on behalf of associates within all business units. Implement strategies to insulate business units from potential associate disengagement
  • Directly intervene to perform work environment assessments, on-site reviews and investigations. Act as first responder when necessary to conduct a union avoidance campaign. Investigate claims as part of Solutions InSTORE process
  • Support the development of legally compliant HR policies and programs for the enterprise. Research labor and policy initiatives to ensure development of best in class labor approaches and HR policies. Influence cross functional management teams with regard to policy creation, change, interpretation and execution. Collaborate with cross functional teams to assure policies are designed to enhance employee engagement
  • Prepare written reports and presentations for senior leadership
  • Regular, dependable attendance & punctuality
  • At least 3 years HR experience, preferably with exposure to learning and development and/or labor relations practices
  • Knowledge of the principles and practices of human resource management with emphasis on employee/labor relations
  • Excellent written and verbal communication skills with extreme detail orientation
  • Ability to read, write and interpret instructional documents such as reports and
  • Must be creative enough to challenge the status quo and analytical enough to draw conclusions from data
  • Demonstrated ability to lead others and manage all aspects of complex projects, including implementation of HR programs, policies and procedures
  • Must be able to represent ideas clearly and concisely
11

Manager, Associate Relations Resume Examples & Samples

  • Job Title:* Manager, Associate Relations
  • Req ID:* 640926BR
  • Canada Walmart Division:* Human Resources
  • Province:* Ontario
  • Canadian Cities:* Mississauga
  • Store Location:* Argentia & Mississauga Rd. (Corporate/Home Office)
  • Employment Type:* Full Time
12

Associate College Relations Manager Resume Examples & Samples

  • Assist in coordinating event logistics of campus recruiting activities such as reserving dates, rooms, catering, and confirming technical logistics by working with multiple school career centers/offices
  • Plan, host and executive event logistics for large-scale hiring events on behalf of our programs
  • Collaborate with the University Relations Team and Talent Acquisition Teams to provide creative and innovative approaches to campus recruitment
  • Assist in the coordination of campus activities: host/attend career fairs, meetings, events, and conferences
  • Ensure consistent approach of corporate brand and image in all campus activities
  • Assist in coordinating regional activities related Fidelity’s Ambassador Program
  • Maintain event management system and pull reports as needed for all regional campus activities and contacts
  • Conduct research on behalf of the University Relations Managers on new schools, events and strategies to market and promote Fidelity as employer of choice
  • Actively participate in University Relations Event Management “Community of Practice”
  • Manage regional college collateral inventory: prepare materials for shipping, packing and receiving boxes
  • Draft and send all campus event/activity communications to talent acquisition, business and campus partners
  • Assist in updating/designing collateral, brochures, flyers, email communications to schools/students
  • Play an active role in the development of social media for campus recruitment purposes
  • Attend events as needed for support
  • Demonstrated interest in marketing or event management through participation in other internships, student organizations and clubs, academic studies, and volunteer work
  • Demonstrated passion and/or leadership in extracurricular activities (e.g. volunteer work, athletics, community organizations, campus activities)
  • Strong organizational, project management and presentation skills
  • Understanding the College demographic/marketplace
  • Broad knowledge of Fidelity Investments
  • Event planning knowledge (preferred)
  • Achieve goals through collaboration and team work
  • Ability to maintain momentum in a fast-paced business environment
  • Small amount of travel as required throughout college recruitment cycle
  • Strong Microsoft Powerpoint and Excel skills
13

Public Relations Senior Associate / Manager Resume Examples & Samples

  • Recommending and implementing initiatives that will improve the public’s perception of the client
  • Partnering with client and potentially other communications firms to develop and complete communications plans
  • Participating in solving practice management issues and providing input to defining the direction of the practice
  • Minimum of 7 years of previous public relations work experience
  • Ability to develop and deliver presentations and produce program outlines for creative brainstorms
  • Strong strategic-thinking skills, and the ability to handle and manage stressful situations
  • Strong ability to develop and successfully execute media strategy while having an opportunistic outlook
14

Associate Relations Manager Resume Examples & Samples

  • Partners with GOMs/DSMs to drive effective workforce planning including planning and forecasting talent needs.Participates in candidate sourcing, assessment and selection as appropriate
  • Develops effective relationships with business partners and supports their needs in a manner consistent with overall Company and functional objectives. Coaches and counsels GOMs/DSMs on tactical issues and sensitive associate relations issues.Assists in the coaching and development of local leadership
  • Promotes solid associate relations in a union-free work environment using Associate Relations Plans coupled with effective Total Communication Plans. Proactively identifies issues and concerns and creates/implements corrective plans of action
  • Understands employee population and how HR can provide value added services.Ensures the effective implementation of HR plans, projects and programs to positively impact the results of their assigned locations,
  • Supports HR functional excellence, both locally and across organizational boundaries.Supports the performance of the facility via training, coaching, and development
  • Act as liaison between Field/FSC HR leadership and the facility
  • Coordinates and conducts effective training programs as directed.Identifies training and development needs of associates supported
  • Participates as a key member on Local Business Team as assigned.Supports and promotes the Company’s Diversity initiatives at assigned facility/facilities and ensures compliance
  • Provides facility-level support regarding the Company’s compensation and benefits practices.Ensures internal equity and that compensation practices are market competitive
  • Supports facility Safety initiatives
  • Understands the local business and how HR can provide value added services
  • Maintains effective labor relations in union facilities through relationship management. Helps the GOM develop his/her leadership team to effectively manage in a union environment (proactive rather than reactive).Participates on the company’s labor contract negotiations team as appropriate. Interprets and appropriately applies language in the union contract and notes apparent discrepancies between contract terms and company policies/procedures.Communicates and implements requisite changes in union contract at impacted locations. Builds and sustains an effective working relationship with the union’s officials and the union stewards.Participates in Labor-Management meetings
  • Understands and demonstrates Essendant’s Core Values
  • Knowledge of labor, wage and hour laws, including EEOC, AA, ADA, FLSA, etc
  • Excellent organizational skills required; ability to multi-task and prioritize is critical for success
  • Ability to establish trust and credibility with associates at all levels in the organization
  • Solid computer skills, including Microsoft Office Suite and HRIS
  • Bachelor’s Degree required; advanced degree preferred
  • Three years of experience in a fast-paced, plant-location human resources environment required; five years of experience preferred
  • Certification in the Human Resources field is beneficial, i.e., PHR
15

Associate Relations Manager Resume Examples & Samples

  • Advises Division management and Division HR on discipline and policy interpretation regarding all actions affecting pay, demotions, disciplinary transfers, last and final warnings and other related actions for hourly associates
  • Serves as communications link with the company and the unions by coordinating and participating in grievance meetings and by responding to information requests
  • Conducts research and prepares required analysis, reports, and documentation for grievance meetings, information requests, general communication issues with unions and testifying at grievance hearings
  • Responds to employee complaints that can be resolved within company policy, procedures and union contracts
  • Works with management and employees to implement ADA and other legally required accommodations and facilitate interactive processes
  • Responds to leave of absence issues, conducts research and determines best course of action within guidelines
  • Coordinates investigations of grievances, EEO (sexual harassment, unlawful discrimination), wage & hour, hotline (associate relations) and evaluates Loss Prevention’s investigative report and resolves or makes recommendation to management and HR/LR Leads. Prepares position statements and agency responses
  • Documents associate relations activities ensuring that files are accurate and that a history exists and is kept up-to-date as well as creating and maintaining all related documentation
  • Prepares accrual memos regarding anticipated retroactive wage and benefit payments
  • Provides assistance in contract negotiation by conducting research, compiling information and documentation, taking notes and providing advice on issues to be addressed with union
  • Develops resolution on associate relations issues within company policy and/or union contract referring as needed to Labor Relations for grievances, lawsuits, charges, contract interpretation, employment law analysis, and discipline up to salaried exempt and office hourly, and to Human Resources in situations when policy questions are not contractual in nature, and for recommended training, performance management, comp administration, discipline for salaried exempt & office (DM & above)
  • Assists with union avoidance work by conducting research and preparing documentation
  • Refers issues to Shared Services as appropriate for handling (payroll, benefits, compensation, or HR records)
  • Assist legal counsel with witness coordination, and record and information research
  • Works with union trust administrators to coordinate contributions
  • Significant HR/LR related managerial experience where a comprehensive understanding of the concepts, practices, and procedures have been developed
  • Significant business related experience on a managerial level
  • Excellent organization and interpersonal skills
  • Excellent negotiation and facilitation skills to speak effectively and persuasively on issues and lead focus groups
  • Strong mediation skills
  • Ability to independently conduct research and prepare materials for presentations
  • Under minimal supervision applies a broad knowledge to respond to the difficult HR/LR issues
  • Strong computer skills including Outlook, PowerPoint, spreadsheets and file management
  • TRAVEL REQUIREMENTS: Travel varies by area
16

Manager, Associate Relations Resume Examples & Samples

  • Managing Vision and Purpose
  • Strong follow up and follow through skills
  • Strong communication skills with ability to communicate to all levels of the business
  • Bachelor's degree from a four-year college or university; or equivalent business experience
  • 3+ years experience in Human Resources. Strong conflict resolution background
17

Associate Relations Manager Resume Examples & Samples

  • Conflict Management
  • Recruiting and Hiring
  • 3+ years experience in Human Resources and Recruiting
18

Manager, Associate Relations Resume Examples & Samples

  • Provides HR leadership and support services to system management
  • Provides coaching and guidance for all leaders and associates and ensures consistency and fairness with the corrective action process
  • Supports organizational initiative for associate engagement by coaching management on interpretation of engagement survey results, staff communication and in establishing goals
  • Serves as primary contact and facilitator to all lawsuits related to employment
  • Effective Communication Skills
19

Associate Relations Manager Resume Examples & Samples

  • Oversee staffing needs at distribution center (DC) site (s)
  • Assist with the recruiting process of new associates; including the selection and hiring process
  • Onboard new associates and conduct orientation and appropriate training
  • Coordinate programs to promote retention
  • Ensure personnel files are maintained according to company guidelines
  • Strive to effectively solve problems for the mutual benefit of the company and its associates, provide education and direction for management on contract interpretation, labor relations principles and effective conflict resolution
  • Facilitate training on-site as directed by corporate Logistics
  • Maintain confidentially and exercise discretion
  • Participate in safety training and promote at facility
  • Proficient in Microsoft Office programs
  • Ability to travel independently (> 25%)
  • Oversee facility with less than 250 associates (Level – 5)
  • Oversee multiple facilities, associate size 250 – 500 (Level 6)
  • Oversee multiple facilities, associate size greater than 500 – (Level 7)
  • Bachelor’s degree or comparable experience
  • 3+ years’ experience in a supervisory position
  • Knowledge of employment law
20

Associate Relations Manager Resume Examples & Samples

  • Advise employees and managers on associate relations issues
  • Regularly monitor labor and employment legislation to ensure ongoing compliance
  • Support the HR Director to develop and execute human capital strategies and processes that effectively meet, support and enhance business objectives
  • Align HR practices and activities with the business strategy, goals and objectives
  • Develop and utilize metrics to determine HR impact/value
  • Develop policies and procedures that are compliant with Federal, State and local laws
  • Design various recognition programs to improve associate satisfaction and involvement
  • Design strategies that enhance the company's abilities to meet objectives and attract and retain a skilled, diverse and effective workforce
  • Advise supervisors in the appropriate resolution of issues. Provide group and one-on-one coaching with managers to support leadership development and business decision-making
  • Provide advice and counsel to managers and supervisors regarding HR practices, policy and employment laws
  • Administer unemployment insurance processes, review liability information, monitor program costs and recommend policy changes to the HR Director
  • Design and coordinate the "People Board"
  • Design the succession plan process
  • Manage all employees on the Associate Relations team, which includes performance management and hiring
  • Handle college relations and oversees various sourcing and internship programs
  • Create and oversee a company performance management program in accordance with current best practices
  • Provide coaching and guidance to managers on performance management practices within their departments, including employee disciplinary issues
21

Associate Manager State Relations & Regulatory Compliance Resume Examples & Samples

  • Planning and executing the State Outreach System, including state meetings, engagement with the Federation of Tax Administrators (FTA), engagement with Trade Associations, and the management of the State Relations and Tracker (STAR) database
  • Supporting the execution of the State Compliance system including MSA compliance, PACT Act compliance, the timely submission and maintenance of operating company bonds and licenses, and the advanced promotion and event notification processes
  • Executing the Business & Regulatory Support System, including managing the minimum price infrastructure, free goods process on MST, local and state tax communications to AGDC, and leading AGDC initiatives resulting from FDA regulation
  • Supporting the execution of the Legislative Management System, including ongoing engagement with ALCS Government Affairs department, conducting bill reviews and supplying business positions, supporting the execution of FSF and trade activations and communicating new legislation to key stakeholders
  • Maintaining a working knowledge of Operating Companies’ retail and wholesale trade programs and providing input on future programs based on your knowledge of current and future state and local regulations
  • 2+ years’ of experience, preferably in the field of sales and/or government / legislative affairs
  • Effective written, oral, and interpersonal skills. Ability to communicate well within many areas of the company as well as with external stakeholders such as State Government Officials, State Representatives, State Attorney General Office Representatives, lawyers
  • Well-developed analytical and critical thinking skills. Ability to understand and interpret business and legal concepts, and integrate them into working business plans
  • Strong quantitative analysis and presentation development skills
  • Detail oriented, advanced organization and planning skills
  • General understanding of local, state and federal legislative process
  • Ability to operate a computer and computer software
  • Some travel to various stakeholders & meetings, weekend travel sometimes necessary (approximately 15-20%)
22

Associate Relations Manager Resume Examples & Samples

  • Act as an associate advocate
  • Resolve associate issues and concerns in a timely manner
  • Collaborate with people managers in assigned areas to insure that HR policies are administered fairly and consistently
  • Participate in associate termination, meetings for attendance, lateness, and conduct
  • Responding to requests from unemployment, including representing the company at unemployment hearings
  • Act as a point of contact between counsel and HR regarding any employment related legal matters
  • Conduct and track investigation
  • 3-5 years' employee relations experience in a growing corporate multi-state environment
  • Bachelor’s Degree or PHR certification required
  • Knowledge of employment laws in assigned states
  • Proficient in MS Office, SharePoint, and a HRIS Systems such as PeopleSoft
  • Demonstrates the ability to solve problems
  • Ability to build relationships with various levels of the organization
23

Associate Relations Manager Resume Examples & Samples

  • Responsible for evaluating and addressing concerns, issues and inquiries escalated from the MyP&O (People & Organization) call center or client group
  • Coach and advise People &Organization (P&O) Business Partners, line managers and associates
  • Make recommendations regarding policies, practices and procedures focused on improving consistency, effectiveness and capability
  • Deliver capability building programs for line managers, P&O Business Partners and MyP&O call center
  • Partner with legal counsel to represent the business in legal and governmental proceedings
  • Perform associate relations investigations. Prepare recommendations based on policies, practices and processes
  • Deliver Associate Relations capability building programs to site leaders and line managers
  • Provide guidance to Business Partners, Line Managers, and associates on the resolution of AR inquires and cases
  • Conduct timely, thorough, and effective investigations ensuring situations are resolved fairly, objectively, and in a manner that aligns with our Five Principles and the Associate Concept
  • Analyze and evaluate investigative findings and provide recommendations on suggested resolutions
  • Participate in meetings with external and governmental agencies regarding Associate Relations issues
  • Resolve disputes and conflicts in partnership with P&O Business Partners
  • Ensures proper documentation and follow up. Reference archived documentation (e.g. associate relations records, policies and practices, etc.) for more effective case management
  • Leverage best practices, trends and regulatory developments to identify areas of improvement and communicate suggestions to Sr. AR Manager
  • Develop and maintain a working knowledge of federal and local legal developments and leading industry labor relations practice
  • Minimum qualification: Bachelors Degree, preferably in Human Resources, Labor/Industrial Relations, Legal
  • Preferred qualification: Combination of education and experience preferred
  • Five or more years of experience working in Human Resources/Labor Relations
  • Strong communication, written and interpersonal skills; ability to work and communicate effectively with a wide range of individuals across all levels of the organization; Bilingual abilities are a plus
  • Deep knowledge in applicable employment and labor relations regulations
  • Ability to work independently and own discrete areas of responsibility
  • Ability to prioritize work, meet deadlines, and work effectively with manager while managing competing projects and/or demanding clients
  • 30% (approx.) of the time will be spent traveling
24

Manager Associate Relations Resume Examples & Samples

  • Utilize exceptional active listening skills to issue spot and ask appropriate follow up probing questions
  • Assume lead investigative role for concerns of mid-level/risk complexity, as well as corrective actions and terminations
  • Investigate issues by assembling all relevant facts, interviewing case critical witnesses, reviewing similar cases, and using knowledge, judgment & experience to recommend a course of action to brand leadership
  • Handle complex and emotionally charged issues with composure by addressing the situation objectively and without bias
  • Consult with managers in writing and deliver feedback in a manner that motivates associates to improve, while also providing solid documentation for terminations (if needed)
  • Ensure Company policies and practices are followed consistently and fairly
  • Interpret and apply applicable labor and employment laws, regulations and standards at the federal and state level for the U.S. and applicable laws of Canada and Puerto Rico
  • Assist managers with diagnosing and resolving issues through proper questioning techniques and risk assessment
  • Understand and apply Company policy/procedure and applicable law in consultation managers on best practices that reduces the risk of the Company
  • Identify, prioritize, and resolve/escalate issues within established timelines; conduct investigations in partnership with HR Business Partners and Associate Relations Center of Excellence (as necessary)
  • Other duties, responsibilities and functions as assigned
  • Bachelor’s degree or equivalent HR experience
  • Excellent written and interpersonal communication skills
  • Ability to conduct investigations in a neutral manner
  • Demonstrated ability to use sound judgment and maintain confidentiality
  • Knowledge of Federal and State Employment Law
  • 5 Years experience in Employee and Labor Relations or related field
  • 3+ Years of related Human Resources experience or proven record of business management experience
  • Bilingual in French and/or Spanish
25

Associate Relations Manager Trainee Resume Examples & Samples

  • Post open positions and actively recruit to fill them with the right people
  • Assist with hiring decisions in conjunction with management for all “key” and salaried roles
  • Coach department managers to plan ahead for staffing needs, communicate to management/human resource administrators; serve as liaisons between Strategic Staffing Department and retail
  • Oversight of the 1st 100 day process
  • Partner with Store Manager in managing the Talent Growth Management Process for the development of key leadership within the store; help to identify gaps, assess talent and create Career Development Plans. Support District Talent Growth Management process
  • Participate in the creation of job offers for salaried managers hired into their stores
  • Understand and utilize company pay scales
  • Be the gatekeeper of all training programs in store. Ensure support and appropriate, timely training is being delivered to newly hired associates. Work with store manager to hold department leaders accountable to ensuring proper training is complete prior to associates being expected to perform their full responsibilities
  • Coach management as needed
  • Oversight of Learning Programs
  • Conduct New Supervisor and Pharmacist orientations in partnership with Store Manager
  • Partner with Store Manager on Associate Experience survey issues
  • Ensure the inclusion of RMTs/DMTs in AR issues where applicable
  • Field AR concerns, discuss with Store Management, elevate to AR Specialist when appropriate
  • Review written counseling sessions and terminations for fairness and consistency
  • Assess department climate and seek associate feedback as needed. Partner with AR Specialist, Department Manager and Store Manager to resolve issues
  • Conduct listening sessions in each department once per year. Partner with AR Specialist and Store Manager to resolve issues
  • Responsible to ensure that payroll functions are completed accurately and on time
  • Assist in the selection and training of Payroll Clerks/Assistant ARMs
  • Provide input to performance appraisals for Payroll Clerks/Assistant ARMs
  • Partner with store leadership to help support all changes impacting associates
  • Support disability and workers compensation open cases; act as liaisons between corporate partners, retail managers, and associates
  • Facilitate the creation of transitional work plans
  • Support LOA’s
  • Support Benefits reenrollment
  • Project work as needed or requested
  • Schedule flexibility/availability appropriate to meet the business needs
  • Demonstrated good judgment
  • Ability to achieve results through influence versus authority
  • Excellent interpersonal and communication skills, with the ability to “read” people
  • Ability to handle sensitive information with extreme confidentiality
  • Facilitation and conflict-resolution skills
  • Ability to lead and develop associates
  • Ability to give feedback at all levels
  • Ability to effectively lead change
  • Retail management experience preferred
  • Ability to move freely about a retail store, with occasional bending and lifting as a contributor to various operational functions
26

Associate Relations Manager Resume Examples & Samples

  • Advises banner management and division HR on discipline and policy interpretation regarding all actions affecting pay, demotions, transfers, warnings and other related actions for store level associates
  • Serves as communications link with the banner and the unions by coordinating and participating in labor/associate relations meetings and responding to information requests
  • Conducts research and prepares required analysis, reports, and documentation for grievance meetings, information requests and general communication issues with the unions
  • Works with management to respond to associate complaints that can be resolved within company policy, procedures and union contracts
  • Works with management and associates to implement ADA and other legally required accommodation and facilitate associate placement
  • Coordinates investigations of grievances, EEO complaints, wage and hour, hotline calls. Reviews Loss Prevention investigative reports and resolves or makes recommendation to management on course of action
  • Provides assistance in contract negotiation by conducting research, compiling information and documentation and providing advice and insight on trends to be addressed with union
  • Develops resolution on associate relations issues within company policy and/or union contract referring as needed to labor relations for grievances, lawsuits, charges, contract interpretation, and discipline up to hourly associates
  • Refers issues to shared services as appropriate for handling (payroll, benefits, compensation and/or HR records)
  • Under general direction, responds to and/or resolves sophisticated Associate Relations issues. Handles many matters independently
  • Works collaboratively with leadership level associates including District Managers, Store Director, Loss Prevention, union business agents
  • College degree in business or behavioral sciences or equivalent preferred
  • Interpersonal and business skills to develop and maintain effective business relationships within the banner and the communities we serve
  • Proven planning, organizing and leadership skills
  • Possess research, analysis, and assessment abilities
  • Possess management skills and the ability to motivate and work with and through others to achieve desired results
  • Possess basic PC skills and desktop applications
  • Able to identify reoccurring problems. Tracks and consistently refers to past practice
  • Able to resolve conflicts and problem solve
27

Division Total Rewards & Associate Relations Manager Resume Examples & Samples

  • Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
  • Administer, educate, and ensure implementation/compliance of ALR strategies and corporate/division policies, procedures, processes and programs, including benefits/compensation plans
  • Partner with HR Shared Service Center to ensure maintenance of associate records
  • Coordinate work stoppage staffing
  • Utilize compensation/benefit surveys or collect advertised data for local staffing market to ensure pay is competitive
  • Oversee salary administration for office administrative associates
  • Design/administer division’s compensation planning process to ensure consistency, compliance and support of company’s strategy
  • Support administration of division’s annual equity awards
  • Administer Annual Benefit Open Enrollment process
  • Partner with labor manager/HR Shared Service Center to ensure correct wage progression/scales, Union Pension Health and Welfare benefit payments and other division work rules are maintained in the Enterprise Work Rules (EWR) system
  • Ensure compliance with federal/state labor/employment laws
  • Confirm Ethics Point Hotline calls are investigated and brought to closure timely
  • Oversee return to work process for occupational/non-occupational leaves and associates with permanent restrictions (ADA)
  • Manage division organizational design changes, layoffs or reduction in force
  • Direct grievance/complaint resolution process; represent company in labor/employment or legal matters
  • Maintain information for union/non-union organizations, as well as copies of all competitive contracts and information on rates of pay, benefits, and working conditions of union/non-union competition
  • Serve as alternate trustee for employee pension, health and welfare trust funds
  • Travel to stores and other locations/meetings to support ALR and Total Rewards processes and initiatives
  • 5+ years’ Labor Relations or comparable experience; benefits or compensation administration experience
  • Demonstrated success building/motivating teams/individuals and achieving high standards/results
  • Excellent planning/organizational skills
  • Advanced Microsoft Office skills
  • Successful Store Manager/Co Manager
  • District HR Coordinator, PHR certification and/or local HR association membership
  • Operations, labor planning or labor cost management