Account / Project Manager Resume Samples

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RR
R Ryan
Rafael
Ryan
1190 Elias Mountains
Phoenix
AZ
+1 (555) 416 2962
1190 Elias Mountains
Phoenix
AZ
Phone
p +1 (555) 416 2962
Experience Experience
Phoenix, AZ
Account / Project Manager
Phoenix, AZ
Nader LLC
Phoenix, AZ
Account / Project Manager
  • Personal relationship management of assigned clients, including regular contact and forming a good working relationship with the client
  • Planning and working flexibly to a deadline
  • Ensuring that budgets are adhered to and deadlines met
  • Focus on building quality solutions for clients
  • Overseeing the proper implementation of the new system
  • Perform system testing and assist with deploys to live environment
  • Working closely with programmers and a variety of end users to ensure technical compatibility and user satisfaction
Houston, TX
National Account Project Manager
Houston, TX
Schuppe-Howe
Houston, TX
National Account Project Manager
  • Set and manage expectations with resource manager(s) and team member(s) regarding allocation to the project and performance expectations
  • Performs other duties as assigned
  • Follow-up and report on key metrics including customer satisfaction
  • Issuing purchase orders
  • Ordering equipment
  • Proficiency in scheduling tools, Word, Excel, PowerPoint and Visio
  • Obtaining shop drawing approvals
present
Houston, TX
IT Account / Project Manager
Houston, TX
McLaughlin-Klein
present
Houston, TX
IT Account / Project Manager
present
  • Provide account management services to entrusted BPO deals
  • Provide account management services to entrusted accounts/contacts
  • Plan and manage business continuity tests
  • Service management and reporting
  • Manage escalations
  • Cost management – technology cost budgeting, optimization, recovery and variance tracking
  • Stakeholder management
Education Education
Bachelor’s Degree in Confidentiality
Bachelor’s Degree in Confidentiality
Carnegie Mellon University
Bachelor’s Degree in Confidentiality
Skills Skills
  • Excellent written and verbal communication skills
  • Troubleshooting and detailed problem analysis
  • Organization and attention to detail
  • Identifying options for potential solutions and assessing them for both technical and business stability
  • Plan a system flow from the ground up
  • Experience with Microsoft PowerPoint and Excel programs
  • Hands-on project and account management experience in automotive industry
  • Perform system testing and assist with deploys to live environment
  • Account and project management of various key customers and projects
  • Developing project feasibility reports
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15 Account / Project Manager resume templates

1

Account Management Project Manager Resume Examples & Samples

  • Evaluate measurable project benefits, i.e. increased revenue, efficiency and control
  • Establish excellent relationships with various functions and businesses throughout IB
  • Establish good knowledge of investment banking business processes – front to back, particularly in client reference data
  • Gain understanding of Business Process Model and Notation (BPMN)
2

Major Account Project Manager Resume Examples & Samples

  • Ability to analyze processes for improvements
  • Maintain pricing model that allows bid desk to input the factors of a deal that mimic the business, provides detailed information around revenue, cash flow and profitability. Excel based model that utilizes visual basics programming for more efficient deal processing
  • Engage cross functional teams to deliver agreed upon solutions
  • Create and Maintain Salesforce training for USSP Sales Field
  • Create and a maintain Hub webpages in support of internal and external customers
  • Liaison between XIM and Major Accounts
  • Provide major customers with escalation management of problem issues by gaining information from multiple system
  • Provide SLA reporting of Xerox Service performance, install base, etc. through Crystal reports, Excel and Service system
  • Familiar with other Xerox Service systems (OUT, FWSS, EMP, XSAT, Voyaguer, Oracle, etc.) and organizations
  • Manage competing priorities and requests from customer accounts and sales teams
  • Strong excel skills(Must know pivots, charts, and formulas)
  • Preferred macro & VBA writing skills
  • Systems oriented thinker
  • Great communication and writing skills to document procedures and communicate changes to users
  • Ability to learn quickly and understand user requirements to implement changes to deal sheet
  • Knowledge of the website creation for internal use
  • Running and or development of Crystal Reports and business objects
3

Project Manager, Personal Account Dealing Resume Examples & Samples

  • Support several program deliverables associated with PAD Operating Model, including, development and implementation of globally consistent operational processes, location strategy planning and execution, strategic and tactical PAD initiatives
  • Responsible for one or more small or medium project management or other process improvement initiatives
  • Reviews root cause analysis and implements best practices
  • Prioritize the management of defects and enhancements for legacy platforms from analysis of issue, requirements writing, user acceptance testing, and implementation into production
  • Provide analysis and support for capacity planning and taxonomy exercises to support strategic PAD operations utility model decisions
  • Partner closely with Compliance Operations, Compliance, Corporate Compliance Technology and other Senior Management to provide them with analysis and assessment of the above-mentioned activities
  • 5+ years of Project Management & Business Analysis experience in a combined business, operations and technology environment within the Financial Services industry
  • Member of project team tasked with defining and ensuring implementation of stated project objectives
  • Strong working knowledge of Microsoft Excel; Word, Visio, PowerPoint, Project and other reporting tools
4

Account / Project Manager Resume Examples & Samples

  • Promote account health through analysis of program performance, how to optimize results and value delivered
  • Set and manage external client expectations specific to the project
  • Conduct status meetings with external clients and internal staff
  • Must become Subject Matter Expert on program and products
  • Must have strong presentation development and public speaking skills
  • Coordinate the functional updates across multi-departments
  • Mitigate project risks and manage issues
  • Clearly understand project roles and communicate proactively to encourage teamwork and cooperation between cross-functional teams; mediate conflicts when necessary
  • Hands-on project and account management experience in automotive industry
  • Must be willing to work at client site in the Ft. Lauderdale, FL area
  • Organization and attention to detail
  • Experience with Microsoft PowerPoint and Excel programs
5

Project Manager / Account Executive Resume Examples & Samples

  • Coordinate and manage invoicing activity according to an established schedule. Track invoicing to identify trends and issues
  • Ensure payment is received according to contract payment terms
  • Review of account profit and loss statements
  • Identify profitability issues and proposed resolutions
6

Account / Project Manager Resume Examples & Samples

  • Substantial experience managing complex projects with a budget of up to $10 million
  • Proven ability to deliver a high quality service in a high volume work environment
  • Proven client liaison and customer service experience
  • Conceptual, analytical and negotiation skills
  • Must be prepared and able to travel interstate for a period of up to 6 weeks in duration (including international travel)
  • Training and/or experience in project delivery using the PRINCE 2 project management methodology (desirable)
  • Understanding of the Australian assessment and testing environment (desirable)
7

Project Manager / Account Supervisor Resume Examples & Samples

  • Develop project scopes and objectives, ensure technical feasibility
  • Oversee all aspects of projects including updates and approvals
  • Set deadlines, coordinate updates with various departments, track and summarize project progress
  • Ensure that all projects are on time and on budget
  • Prepare status update reports, create and maintain comprehensive project documentation
8

Account Project Manager Resume Examples & Samples

  • Receive, review and submit all customer requests to add or change the configuration of contracted equipment and applicable contract terms
  • Make recommendations to customers, based on space and height availability, regarding requests to add or change equipment
  • Utilize applicable customer agreements to submit business terms to the Legal Operations team for review of new or additional equipment being requested for installation
  • Utilize applicable customer agreements to advise customers about pricing options
  • Resolve all Amendment- and Application Approval Letter-related project issues, which includes resolving customer issues quickly and accurately
  • Facilitate requests from other functional groups and follow up to ensure timely deliverables (i.e., engineering services, purchase orders requests, site walks and field operations’ deliverables)
  • Ensure all contractual obligations are satisfied throughout the collocation process, including but not limited to rights of first refusal, FAA/FCC compliance, environmental compliance, land lease compliance and pre-existing user rights
  • Provide weekly, monthly and quarterly forecast reports for all amendment activity in the area of responsibility to the Collocation Manager of Managed Sites, Vice President of Managed Sites, and/or Area Vice President as requested
  • Collaborate with various internal teams to deliver optimal and unified solutions to customers (e.g. Request invoices for utilities; resolve disputes about whether or not customer is responsible for a given expense)
  • Identify environmental and/or ground lease issues and work with environmental compliance and legal operations teams to resolve
  • Effectively use the systems and tools to ensure milestones and deliverables are accurately tracked and recorded. Proactively research missing information to find solutions. Work with the Finance and Redevelopment teams to update customers about pass through and capital contribution costs
  • Strong organization, planning and project management skills; ability to prioritize tasks for self and team to meet requirements and deadlines
  • Self-motivated, able to drive work independently toward the successful attainment of department goals and project completion dates, and as part of a team to leverage input and knowledge base of others within the company to provide well rounded and thoughtful information and solutions
  • Strong computer skills, including Microsoft Office suite
  • Strong follow-up skills; ability to organize applicable department timelines and follow up with internal and external customer needs
  • Bachelor’s degree and/or equivalent experience required
  • Minimum two years’ experience in positions that involved customer interaction and support required
  • Industry experience preferred
9

Account Executive / Project Manager Resume Examples & Samples

  • Represent Olson as a day-to-day client contact, playing a key role in responding to client requests and ensuring client needs are delivered efficiently
  • Execute the work outlined in statements of work, requirements documents and project plans
  • Work with cross-functional teams to maintain existing projects, programs, reporting, change requests and maintenance
  • Coordinate client and internal kickoffs and review meetings to gain alignment at the start of new projects
  • Work with Olson team on client presentations, including project kickoff decks, strategy presentations, and recommendations
  • Partner with internal cross-functional teams to develop content and create compelling presentation materials
  • Update weekly status reports and actively participate in agency and client status meetings
  • Write timely meeting recaps and conference reports for both internal meetings and client meetings
  • Consolidate client feedback when needed, write and update client feedback forms for every project and ensure team is addressing the feedback in their delivery of the work
  • Work with Finance on monthly billing and invoicing, help Program Lead with monthly financial reporting
  • Respond to client questions about invoices, activities, deliverables and Statements of Work
  • 2+ years of experience in digital project or account management
  • Ability to manage short- and long-term projects simultaneously
  • Ability to prioritize for team members as well as individual workload
  • Troubleshooting and problem-solving skills
  • Attention to detail and the ability to follow through
  • Can work both independently and as part of a team
  • Can build strong relationships with both client and agency teams
  • Ability and desire to learn conflict management skills
  • Ability and desire to learn financial skills
  • Champion of great work
  • Exudes professionalism and has strong instincts for client service and the agency business
  • Demonstrates knowledge of and passion for the industry, integrity, confidence and an entrepreneurial spirit
  • Bachelor’s degree and/or diploma in Marketing, Project Management, Advertising or Strategic Communications
10

National Account Project Manager Resume Examples & Samples

  • Effectively plan, execute, monitor, control, and close projects using principles, methods, and standard techniques that are appropriate to the specific project
  • Develop appropriate planning documents including project plans, scope documents, SOW’s, charters, schedules, etc. Develops requirements to determine scope, effort, schedule, time frame, funding requirements, staffing requirements, allotment of available resources to various phases of the projects, and metrics
  • Develop appropriate sub-plans such as a communications plan, quality assurance plan, resource plan, procurement plan, deployment plan, etc
  • Manage the Monitoring and Controlling aspects of a project including issue/risk identification and resolution, change management, reporting and internal/external communication, financial management, metrics, etc
  • Identify, document, and prioritize project change requests and facilitate approval process. Re-plan as necessary based on changes
  • Set and manage expectations with resource manager(s) and team member(s) regarding allocation to the project and performance expectations
  • Ensure effective Quality Assurance/Quality Control mechanisms are in place and adhered to
  • Execute project closeout activities including turnover to appropriate operations teams
  • Collaborate with other groups and departments directly to ensure a successful project
  • Leads the definition, execution, and delivery of project deliverables
  • Generate new techniques, ideas and solutions that can improve delivery quality, increase efficiency, and reduce costs. Identifies lessons learned and shares with organization
  • Coach and mentor new team members as they come aboard
  • Bachelor’s degree with 2 years of experience or 5 years of experience in a security industry related position
  • PMP or CSPM certification preferred
  • Demonstrated successful history of Project Management leadership including leading multiple simultaneous projects for a minimum of two years
  • Demonstrated skills in the application of Project Management fundamentals, methodologies, and tools
  • Strong verbal and written communications skills, including documentation of findings and recommendations
  • Excellent leadership , problem solving and conflict resolution skills
  • Strong interpersonal skills and ability to work in a team environment and build relationships
  • Proficiency in scheduling tools, Word, Excel, PowerPoint and Visio
11

IT Account / Project Manager Resume Examples & Samples

  • Technical background – IT operations
  • Experience with enterprise technologies
  • 5+ years of overall experience with IT infrastructure management/IT solutions/IT support
12

IT Account / Project Manager With English Resume Examples & Samples

  • Manage escalations
  • Provide account management services to entrusted accounts/contacts
  • Tech budget – technology cost budgeting, optimization, recovery and variance tracking
  • Strong communication skills (verbal/written)
  • Self-motivated, self-driven, responsible
13

Account / Project Manager Resume Examples & Samples

  • 3 to 4 years’ experience
  • Project management; attention to detail
  • Ability to thrive in a fast-paced, entrepreneurial business environment
  • Client-service oriented; able to counsel clients and promote an atmosphere of client-based service
  • Results-oriented; takes great pride in accountability
  • Takes initiative, plans and prioritizes well in a multi-tasking environment
  • Proficient in Excel, PowerPoint, and Word and ability to learn internal systems programs
  • Integrity, professionalism, and leadership; takes initiatives and leads by example
  • Experience and ability to develop successful engagement and marketing presentations
  • Ability to work cross-functionally and promote a team atmosphere
  • Strong interpersonal, writing, verbal, and communication skills
14

Senior Account Project Manager Resume Examples & Samples

  • Manage the end-to-end process for projects with the highest level of difficulty, including sites requiring tower modifications, land negotiations, compliance and regulatory contingencies, etc
  • Assist National Customer Relations Manager with direct workflow and daily work list reporting for larger team, which will include assigning projects out to APMs while ensuring an even distribution of projects amongst team members
  • Create, manage and identify the need for national reports for assigned account/segment. Share reports with Manager and internal and external customers
  • Act as an escalation point for APMs who are navigating difficult scenarios by sharing knowledge, experience, and problem solving skills and best practices to assist in delivering first in class customer service
  • Serve as single customer point of contact with direct project management responsibilities of all leasing activities, from customer application creation through installation closeout, which includes tracking and completing project-related activities and providing forecasts as to when milestones will be achieved
  • Plan, budget, oversee and document all aspects of the collocation projects
  • Manage the relationship with the customer and all stakeholders
  • Measure project performance using siterra and cognos and other applicable reporting
  • Report and escalate to upper management as needed
  • Manage and forecast a national amendment budget for lease execution and commenced revenue in salesforce.com
  • Work with customers to understand, document, and analyze their network requirements
  • Train customers on systems and tools and explanation of industry related deliverables where needed
  • Facilitate meetings and conference calls with customers and/or internal stakeholders to report progress on project milestones and also gather information to complete required deliverables
  • Provide leadership and motivation to cross functional partners throughout the project life cycle
  • Serve as a liaison between sales, legal and engineering teams and the customer as needed
  • Team with Area Sales and Strategic Sales Representatives to provide a first-rate customer experience focused on a consistent, predictable, and unified account/segment business approach
  • Ensure contractual obligations are satisfied throughout the collocation leasing process, including but not limited to rights of first refusal, FAA/FCC, environmental, and land lease compliance, and pre-existing user rights
  • Maintain a thorough knowledge of customer master contracts, market-level agreements, and pricing guidelines so that customer agreement specifics, fees and pricing estimates can be calculated and communicated to the customer
  • Leverage effective negotiation skills to drive asset integrity solutions through project-specific back bill negotiations, i.e., overcome customer objections and/or obstacles
  • Champion customer issues, challenges and opportunities internally while providing excellent customer service
  • Proven ability to successfully manage complex projects that require cross-functional team collaboration
  • Demonstrated experience in process and system improvement initiatives, including highlighting where opportunities exist as well as implementing the improvement
  • Strong project management skills with advanced knowledge of cell tower collocation process (i.e., regulatory, zoning, and engineering requirements)
  • Strong reporting skills resulting in reports to be shared with internal and external customers
  • Strong relationship-development skills resulting in long-term, mutually beneficial relationships with internal and external customers and vendors
  • Ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast paced environment
  • Self-motivated, able to drive work independently toward the successful attainment of department goals and project completion dates, and as part of a team to leverage input and knowledge base of others to provide well-rounded and thoughtful information and solutions
  • Good strategic and problem solving skills to effectively influence decision making in key negotiations
  • Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively
  • Four-year college degree or equivalent work experience required
  • Minimum of five years’ experience in positions that involve customer interaction and support required
  • Minimum of three years’ experience in project management preferred
  • Wireless industry experience strongly preferred
15

IT Account / Project Manager Resume Examples & Samples

  • Manage relationship between BPO business teams and client/internal IT teams
  • Work as liaison between BPO business teams, BPO client IT and internal IT teams
  • Provide account management services to entrusted BPO deals
  • Service management and reporting
  • Cost management – technology cost budgeting, optimization, recovery and variance tracking
  • Support quality program implementation
  • Proven experience with IT project management
  • Experience with enterprise technology solution design
  • 3+ years of overall experience with IT infrastructure management/IT solutions/IT support
16

Asset & Wealth Management Chief Data Office Client & Account Project Manager Resume Examples & Samples

  • Lead and deliver on Client & Account data projects and programs
  • Manage project/program scope and demand, understand and agree business priority
  • Lay out roadmaps, business cases and detailed project plans including key deliverables and dependencies
  • Track and manage risks, issues, key decisions and escalate as appropriate
  • Identify and actively manage key project/program dependencies
  • Estimate and manage project resourcing requirements, capacity and constraints
  • Lead working groups and project/program governing forums
  • Report and communicate on project deliverables, status, key issues, risks and open decisions as appropriate
  • Measure progress against key project metrics
  • Collaborate across various Business, Operations, and Technology teams in managing and tracking project artifacts/deliverables e.g. use cases, business requirements, data flows, operating model designs, procedures etc…
  • 5 – 10 years of experience in the Finance industry with minimum of 5 years in a Program and/or Project Manager role
  • Highly developed skills in strategic planning, priority setting and alignment of project priorities with business strategy
  • Ability to break down complex problems and projects into manageable goals, and communicate accordingly
  • Understanding of data concepts, best practices and challenges associated with managing data
  • Outstanding partnership and relationship management skills, including the ability to negotiate between stakeholders across the organization to drive solutions and build consensus
  • Proficient with core MS Office suite (Excel, Word, PowerPoint); Advanced skills with standard PM tools (e.g.. MS Project); Familiarity with process-mapping tools (e.g. MS Visio, iGrafx, SmartDraw, etc.)
  • Solid understanding of the financial services industry and businesses (e.g., investment banking or asset management, operations, trading, and technology functions)
  • Strong personal and professional integrity, and strong work ethics
  • Excellent communication, documentation, and presentation skills
  • Results oriented, willingness to commit to a direction and drive initiative to completion
  • Ability to develop and maintain cooperative and constructive working relationships across various functions
  • Excellent analytical and reasoning skills; able to breakdown complex problems and projects into manageable pieces; comfortable suggesting and presenting solutions
  • Team-oriented and able to resolve conflicts, as necessary
  • Comfortable working in a large organization with a broad set of stakeholders across various functions (i.e. Technology, Operations, and Finance)
17

Account Project Manager Resume Examples & Samples

  • Proficient with PC and Microsoft Office suite
  • Familiarity or experience in a creative or marketing environment
  • Familiarity or experience with online project management software (Workfront preferred)
  • Execute effectively by using resources efficiently, meeting deadlines, and keeping others informed
  • Demonstrated organizational skills and attention to detail
  • Strong interpersonal and client focus skills
18

Project Manager, Client Account Management Resume Examples & Samples

  • Responsible for end to end delivery of all benefit changes on behalf of the clients they support. Understand ongoing client key operational objectives and requirements
  • Serve as the liaison to our clients to manage first level response and resolution of escalated benefits issues Quickly and accurately identify and assess benefits issues and resolve the issues
  • Actively drives, and as necessary refines the benefit setup process, in conjunction with the line level Managers, ensuring accurate Benefit setup services are provided to the client Identify and resolve operational problems using defined processes, expertise and judgment
  • Partner with line management and defect management within a continuous improvement cycle to identify opportunities and drive solutions that yield increasing service delivery performance across the organization
  • Investigate claim and/or Benefit setup issues as identified and communicate resolution to customers either directly or through Account Management
  • Achieve quality and efficiency objectives. Measured by timeliness and accuracy of changes for their clients Comply with all current policies, procedures and workflows
  • Develop on-going monthly operational Metrics
  • Provide feedback to team members regarding improvement opportunities identified through client interactions and Metrics Participates in client presentations as needed; either in person or via phone
19

Project Manager / Account Manager Resume Examples & Samples

  • Technology understanding
  • Self -Motivation
  • Implementation Processes - Lead and ensure the standardization of processes for implementing projects across all clients. Identify and implement process improvements as needed
  • Engagement Management -- Lead customer requirements sessions, including story boarding of Revenue Cycle processes. Identify and understand the customer's specific needs. Consult with customers regarding change management opportunities and process redesign. Build successful partnerships and instill confidence and credibility. Set clear expectations on project deliverables and changes to critical path. Lead customer project reviews. Provide on-site "go-live" training for client end users and administrators on software features, functionality, work flow, best practices and optimization as needed. Ensure necessary follow-up site visits and training are appropriately addressed and completed
  • Project Management - Prepare and manage project plans, including risks, and issues. Understand and analyze the impact of changing priorities and balance resources appropriately. Provide weekly status reports, maintain action items, and manage time, budget, and resources for all projects while meeting implementation milestones and schedule
  • Financial Management - Understand and adhere to Statement-of-Work. Identify out-of-scope work and collaborate with internal resources to generate accurate fee quotes. Together with Sales communicate and agree on any changes to Statement-of-Work and subsequent fees
  • Technical/Functional Knowledge - Demonstrate ability to manage system configuration and technical resources. Establish connectivity, document and configure software product line to current and improved Revenue Cycle processing. Facilitate User Acceptance Testing including documentation, triage of concerns and issues. Understand when and where to find assistance for complex problems, including effective management of internal Operations/Support/Development team resources. Assist with writing, defining, implementing test plans for UAT. Educate team members and customers while serving as a subject matter expert
  • Account Management / Client Relations - Develop lasting relationships with client that foster strong ties. Communicates effectively with clients to identify needs and evaluate alternative business solutions. Continually seeks opportunities to increase customer satisfaction and deepen client intimacy. Build a knowledge base of each client's business, organization, and objectives
  • 1 to 3 years of software implementation project management experience
  • Healthcare revenue cycle experience, particularly around eligibility verification (270/271)
  • Technical experience with Windows, SQL, relational database, networking, VPN/Frame, and remote support
  • Programming / scripting understanding
  • Exceptional leadership, project management, and teamwork skills including time management skills and the ability to motivate and keep teams on task
  • Effective verbal and written communication skills and detail orientation
  • Ability to work and interact with confidence and professionalism
  • Ability to perform multiple tasks and meet inflexible deadlines
  • Strategic as well as analytical thinking skills
  • Independence along with high standards of performance for self and others
  • Comfortable and skilled in adapting to a constantly changing environment
  • Absolutely committed to doing the best for our clients
20

Key Account Project Manager Resume Examples & Samples

  • Manage and coordinate all aspects of media campaign delivery including booking, performance monitoring, optimisation and end of campaign reports to the Account Manager
  • Develops relationships with day to day contacts at the key client
  • Demonstrates patience and cultural sensitivity in all communications with client
  • Provides regular updates to the Account Manager, Content Strategist along with Account Director, when required
  • First point of call queries around deliverables and involvement in problem solving
  • Securing all compliance approvals are received ahead of go-live and recorded
  • Work alongside BBC SW production unit for creation of promotional material and client approval
  • Proven experience in project management roles and delivering digital products within a fast paced environment, media industry experience a plus
  • Experience with delivering video and/or digital advertorial
  • Ability to work well in a team
  • Proven multi-stakeholder management skills, negotiations skills and ability to manage relationships and adopt an assertive approach where appropriate
21

Project Manager Key Account Resume Examples & Samples

  • Responsible for the design, implementation and project management of the expansion of the specific business sector opportunities. Manage project team(s) which may include the diverse areas of system planning and strategy, transmission and distribution engineering, regulatory, legal, community relations, account management, service policy, etc. Manage responses to regulatory agencies
  • Responsible for developing, maintaining and managing relationships with potential and existing customers in assigned business sector. Manage all aspects of business with customer by being a full-service energy agent. Responsible for interpreting company policies, anticipating and responding to customer inquiries and complaints, explaining/resolving complicated electric and gas rates and billings, etc
  • Communicates with and establishes effective working relationships with internal & external resources to maintain a continuous knowledge of customer projects and status in order to identify, prioritize and balance needs of Xcel Energy with the needs of the customer. Manage internal communication required for team development and success. Identify potential barriers and use experience to explore potential solutions
  • Develop in-depth sector knowledge. Maintain awareness of sector development & growth, including potential external initiatives that could impact internal planning efforts and complimentary new business opportunities
  • Assesses and manages complex gas and electric service territory competitive issues, develop strategies to achieve results that consider the broader perspective of a wide array of stakeholders, and manage regulatory filings as necessary (i.e. natural gas Certificate of Authority filings)
  • Identify and lead special projects and new market opportunities (such as CNG vehicles), directed at company revenue growth opportunities
22

Red Account Trend Resolution Project Manager Resume Examples & Samples

  • Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and, identify and resolve issues to ensure project success
  • Manage day-to-day execution of project implementations
  • Plan, track, document and communicate as required to support the project
23

National Account Project Manager Resume Examples & Samples

  • Ordering equipment
  • Obtaining shop drawing approvals
  • Scheduling installation with field distribution
  • Communicating with customers and contractors
  • 4 year Degree in Business, Construction Management or Engineering Discipline
  • Working Knowledge of MS Office Applications (Access, Excel, PowerPoint & Word)
  • Knowledge of Construction Process
  • Excellent Communication Skills
  • Order Processing & Scheduling
  • Blueprint Reading
  • Ability to Coordinate Multiple Jobs
24

Account Project Manager Resume Examples & Samples

  • Utilising a broad spectrum of technologies, in order to deliver part or all of the technical solution for our Clients
  • Apply acquired PM knowledge and be individually responsible for the delivery of infrastructure and application upgrades within a field of expertise
  • Manages projects
  • May include detailed design of sponsors’ high-level concept High risk
  • Meets or exceeds approved budgets
  • Manages upper level stakeholder relationships
  • Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert
  • Frequently contributes to the development of new ideas and methods
  • Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors
  • Acts as an expert providing direction and guidance to process improvements and establishing policies
  • Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives
  • Demonstrates an in-depth understanding of key Services’ operational policies, processes and methodologies applicable to project management
  • Speaks with authority to most layers of depth related to project management methods, utilising both Agile and Waterfall methodology
  • Works on complex projects where analysis of situations or data requires an in-depth evaluation of multiple factors
  • Manages projects affecting three or more organizations
  • Coordinates and integrates the work efforts and deliverables of a large multi-function project team
  • Project spans one or multiple regions
  • Manages projects with often aggressive but achievable stakeholder deadlines
25

Senior Account Project Manager Resume Examples & Samples

  • Experience in both Agile and Waterfall methodologies
  • Contribute to knowledge tools and communities, and ensure learnings are shared for reuse
  • Very large/ complex/ multiple regions or global /High/ very high risk
  • High/very high complexity legal and commercial issues
  • Manages business development Identifies and develops new opportunities with client Supports early qualification and opportunity assessment for large and complex opportunities
  • Communicates the direct value our capabilities will provide to our business partners and customers
  • Manages internal as well as external resources with a team size greater than 40 people
  • Mentors and encourages skill development of project team members through others
  • Provides detail performance review input and development recommendations for key contributors
  • Mentors others, providing a role model and support for individual development
  • Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories and techniques including Agile and Waterfall methodology
  • Contributes to the development of innovative principles and ideas. Successfully operates in the most complex disciplines, in which the company must operate to be successful
  • Provides highly innovative solutions. Leads large, cross-division functional teams or projects that affect the organizations long-term goals and objectives
  • May participate in cross-division, multi-function teams. Provides mentoring and guidance to lower level employees
  • Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives
  • Develops strategy and sets functional policy and direction
  • Acts as a functional manager within area of expertise but does not manage other employees as a primary job function
  • Demonstrates an in-depth knowledge of key operational policies, processes and methodologies applicable to project management
  • Recognized as a leader in the company's PM Professions community
  • Experience of both Agile and Waterfall methodology
  • Relevant Project Management Professional Qualification – e.g. Prince 2, PMP (Mandatory)
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Account / Project Manager Resume Examples & Samples

  • Account and project management of various key customers and projects
  • Interacting extensively with internal & external clients to learn & document requirements that are then used to produce a solution
  • Identifying options for potential solutions and assessing them for both technical and business stability
  • Troubleshooting and detailed problem analysis
  • Properly document business requirements for client solutions
  • Perform system testing and assist with deploys to live environment
  • Translating client requirements into highly specified project briefs
  • Plan a system flow from the ground up
  • Developing project feasibility reports
  • Drawing up specific proposals for modified or replacement systems
  • Presenting proposals to clients
  • Working closely with programmers and a variety of end users to ensure technical compatibility and user satisfaction
  • Ensuring that budgets are adhered to and deadlines met
  • Overseeing the proper implementation of the new system
  • Document requirements and contribute to various manuals & project documents
  • Planning and working flexibly to a deadline
  • Personal relationship management of assigned clients, including regular contact and forming a good working relationship with the client
  • Support of developed/deployed solutions with key customers
  • Focus on building quality solutions for clients
  • Reusable code/solutions
  • Personal project management of assigned projects within agreed time and resource constraints
  • 15 days holiday