Unified Communications Job Description

Unified Communications Job Description

164 votes for Unified Communications
Unified communications provides technical oversight on maintaining the Number Database, Voicemail database and feature operations of Colliers’ North America Cisco Unified Communications Manager (UCM), Unity Connections, as well as all telephones in North America connected to this centralized node.

Unified Communications Duties & Responsibilities

To write an effective unified communications job description, begin by listing detailed duties, responsibilities and expectations. We have included unified communications job description templates that you can modify and use.

Sample responsibilities for this position include:

Manages Lync UC interconnections with other technologies such as email, Active Directory, SharePoint, Office 365, Mobile devices, Audio Visual systems
Configures and manages room based Lync technologies such as LRS, touch-screen technologies, Whiteboards, room based audio, SIP end-points, paging systems, door phones, analog stations
Gathers technical requirements and translates requirements into hardware and software capabilities
Communicates technical architecture direction and coordinates technical proof of concept analyses
Responsible for Communication services strategy and infrastructure technology architecture at adidas group
Liaise with other global IT entities (Infrastructure, Datacenter, Business IT functions) and business stakeholders to ensure the alignment of the network services to the needs of the adidas group business
Leads infrastructure implementation, tuning and maintenance
Diagnoses issues, researches solutions, and coordinates resolution
Designs and configures Lync usage policies and governance structure
Provide at any time deep insight into product and performance, analysis of relevant technology and vendor evolution, competition, market dynamics and major developments across Unified Comms

Unified Communications Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Unified Communications

List any licenses or certifications required by the position: CCNA, CCNP, ITIL, PKI, MCSE, CISSP, CRISC, CGEIT, TOGAF, CCVP

Education for Unified Communications

Typically a job would require a certain level of education.

Employers hiring for the unified communications job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Technical, Engineering, Education, Information Technology, Technology, Communications, Information Systems, Telecommunications, Business

Skills for Unified Communications

Desired skills for unified communications include:

Existing network and applications
Active Directory
Emergency Responder
Unity Connections

Desired experience for unified communications includes:

Act as a subject matter expert with respect to the competition and the product suite
Act as a facilitator/mediator amongst the cross functional teams that need to work together to launch new product for example- Engineering, Support, Training, Finance
Maintain standard business processes required to run a service- financial management, metrics and reporting, strategic service development
Responsible for management of service/product financials- chargeback and recovery, budget and forecasting, and business case development
Understand and manage the product within the bank's risk framework including compliance, security and risk requirements
Other Features

Unified Communications Examples


Unified Communications Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of unified communications. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for unified communications
  • Work closely with enterprise Architecture teams in analyzing, designing, and implementing server technologies that will accommodate scalability, security, and redundancy requirements, and meet the organization’s service level agreements
  • Provide oversight in the development, implementation and maintenance of server policies and procedures
  • Anticipate, identify and resolve problems affecting infrastructure systems performance, efficiency, and availability
  • Advise and provide strategic recommendations to ITS leadership
  • Perform all administrative tasks relating to staff personnel including evaluation, performance reviews, hiring/termination of personnel, training and education for career advancement
  • Manage vendor relationships, contracts, service agreements and invoices
  • Assist in budget planning and oversight
  • Oversee voice and data projects and change control
  • Must have Bachelor of Science degree and certifications in Polycom, MCSE communications or Audio Codes SBCs associate are preferred
  • Ensure optimal operation of all Corporate Voice & Video hardware and applications
Qualifications for unified communications
  • 3+ Years working with Microsoft C#
  • 3+ Years working with SQL databases including SQL Stored Procedures (SQL Server 2005/2008, Sybase)
  • Expertise in Microsoft Communications Technologies (OCS 2007, Lync 2010, and or Lync 2013 and related Instant Messaging Technologies)
  • Experience deploying, managing, and troubleshooting Office Communications Server 2007, 2007 R2, and Lync Server 2010 Direct experience with OCS/Lync in high availability scenarios
  • Strong understanding of Microsoft Core Technologies
  • A background in Enterprise network concepts and systems support procedures are essential

Unified Communications Job Description

Job Description Example
Our company is looking to fill the role of unified communications. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for unified communications
  • Specific knowledge of large-scale Cisco Communication Manager (CUCM), messaging, presence and conferencing solution Architecture, Design and Installation
  • Take responsibility for the technical delivery of network projects, including planning, installation, configuration and testing of equipment
  • Contribute to technical network engineering policies and procedures
  • Contribute to network engineering standards for hardware, OS and configuration
  • Be able to analyze network traffic patterns, optimize and load-balance data flows
  • Ensure the security of the network by driving standards and policies across network technology towers
  • Give direction and support to network administrators and encourage best practice
  • Ad-hoc international travel for network deployment purposes
  • Develops and maintains documentation of design, , on-going operation and administration of systems infrastructure
  • Leadership for establishing current and long range objectives, plans and policies for RETS global Unified Communications strategy and technologies
Qualifications for unified communications
  • Expert Cisco enterprise level VoIP design/architect
  • End to End VoIP implementation experience
  • Design and architect knowledge for Cisco Call Manager, Cisco Unity Connection Voicemail, Cisco Session Border Controllers, and Cisco Voice Gateways
  • TDM/PBX to VoIP migration experience
  • Multi-site deployment (small branch deployments a plus)
  • Advanced Cisco VoIP troubleshooting and monitoring

Unified Communications Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of unified communications. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for unified communications
  • Establish and Maintain key relationships with strategic suppliers such as Lync and Skype for Business, AT&T, and Level 3
  • Manage a highly skilled engineering team to support IP communications networks in operations, change management, and maintain ongoing improvements of worldwide voice, video, messaging and collaboration technologies
  • Track and monitor status and capacity of unified communications services
  • Analyzes teams’ workload and activity to drive efficiency and focus towards unified communications SLA’s
  • Responsible for providing next level of support for DNOC Applications Support team
  • Participate in team on-call pager response 7x24x365 in support of escalations by DNOC Applications Support team
  • Monitor performance levels and capacity of supported applications, and assist the Unified Communication team in proper capacity planning and management
  • Engage with Enterprise Operations Tools Team to ensure proper monitoring of all supported Unified Communications applications and services
  • Engage in activities as required, such as developing build documents, testing configurations and patches, and planning deployments
  • This individual should be able to manage the application through its entire lifecycle
Qualifications for unified communications
  • Development of product strategy and roadmap
  • In-depth knowledge related to data/voice network systems
  • This position requires strong technical skills in areas such as Network support, automation, advanced debugging techniques, disaster recovery
  • 5+ years of relevant work experience in vertical markets
  • Adept at PowerShell scripting, regular expression, policy management
  • Strong organizational skills and ability to balance multiple IT projects

Unified Communications Job Description

Job Description Example
Our company is looking to fill the role of unified communications. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for unified communications
  • Lead release management activities for network infrastructure
  • Validates system design and solution to the project requirements
  • A bachelor’s degree in a technical discipline or demonstrated performance in a technical work environment is required
  • A current advanced certification
  • Minimum eight years of experience architecting, designing and implementing advanced Cisco Unified Communication and Collaboration solutions
  • Demonstrated broad understanding of business transformation, the ability to identify business challenges and apply unique technical solutions to those challenges
  • Ability to maintain an optimistic, flexible attitude in a very fast-paced environment
  • Proven follow-up, follow-through and communication skills
  • Proven track record of delivering exceptional service to clients
  • Clearly communicate the value of the security solution to the prospective customer and promote the benefits of and endorse Rogers in collaboration with the AE
Qualifications for unified communications
  • Customer service driven/focused with a proactive and positive can-do approach
  • Manufacturer's certification or experience (Cisco, Avaya)
  • Experience of transforming /migration of telephony services from traditional PBX (Avaya/Cisco) e.t.c
  • Ability to translate complex business requirements into UC technology solutions and work across technical disciplines ensuring solutions are cross-functional and optimized
  • At least 3 years of deep technical, hands-on experience in deploying and integrating Unified Communications solutions, including but not limited to Microsoft solutions
  • Lync 2010/Lync 2013/Skype for Business/Skype for Business Online, and Lync Enterprise Voice architecture and deployment experience is recommended

Unified Communications Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of unified communications. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for unified communications
  • Conduct new hire training classes for assigned departments (e.g., Reservations, Call Execution)
  • Conduct training on new products and services offered
  • Conduct training for performance improvement training
  • Partner with assigned departments to identify specific areas for improvement based on feedback
  • Act as a subject matter expert for specifically assigned platforms/system training
  • Conduct audits of the operations to ensure all processes and procedures are being followed and communicate discrepancies to management for follow up
  • Thoroughly assess customer's needs to devise the most effective, efficient, and appropriate training model and materials necessary to exceed customer expectations
  • Interface with other groups including Product Management & Development, Network Planning, IP Engineering, Service Delivery, and Service Assurance
  • Implement Messaging and Collaboration services solutions
  • Propose optimizations/solutions for customer’s environments
Qualifications for unified communications
  • Managing and monitoring the Video network for Quality of service issue’s like link loss, jitter, blurry active conference, Network coordination/vendor escalation
  • ITIL or a Project Management Professional (PMP) certification is a bonus
  • Minimum of 8 years’ experience in IT/ Telecommunications experience
  • Data networking knowledge, telephony Integration and conferencing
  • Demonstrated ability to perform complex problem isolation within LAN/WAN Networks
  • Bachelors’ degree in a Computer Science or related field

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