Unified Communications Engineer Job Description

Unified Communications Engineer Job Description

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Unified communications engineer provides support and troubleshooting of H.323 and SIP based VoIP phone system, including carrier services (trunking, etc.).

Unified Communications Engineer Duties & Responsibilities

To write an effective unified communications engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included unified communications engineer job description templates that you can modify and use.

Sample responsibilities for this position include:

Assists in the development and deployment of solutions
Responsible for creating technical documentation for infrastructure solutions
Identify network system issues, troubleshoot, and provide solutions
Provide preventative measures to ensure uptime and optimal performance of the environment
Perform complex problem isolation within the Telecommunications Infrastructure and Networks
On-call rotation/After Hours support is required
Travel is possible, but occasional
Creates technical documentation for infrastructure solutions
Leading the engineering design, development and test process for the chosen product set
Delivering a secure, compliant and stable enterprise UC platform

Unified Communications Engineer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Unified Communications Engineer

List any licenses or certifications required by the position: CCNA, CCNP, CCDP, IAT, ITIL, USCIS, CCIE, II, PKI, ACIS

Education for Unified Communications Engineer

Typically a job would require a certain level of education.

Employers hiring for the unified communications engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Engineering, Technical, Education, Communications, Information Technology, Telecommunications, Information Systems, Management, Communication

Skills for Unified Communications Engineer

Desired skills for unified communications engineer include:

Presence
Emergency Responder
Expressway
Unity Connections
SIP
DNS
H.323
TCP/IP
DHCP
QoS

Desired experience for unified communications engineer includes:

Experience in helping people communicate through managing, designing and implementing enterprise scale VoIP and Video over IP network environments with a focus on Microsoft, Avaya, and Polycom voice and video technologies
Excellent knowledge of video conferencing technologies and products
Experience in and a passion for network and system management
Ability to lead teams on projects is required
Management disciplines and tools experience with Information Security around DLP
Passion and demonstrated experience in identifying innovative approaches to using new or existing technologies to meet current and future business needs

Unified Communications Engineer Examples

1

Unified Communications Engineer Job Description

Job Description Example
Our innovative and growing company is looking for an unified communications engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for unified communications engineer
  • Configure/troubleshoot/build profiles, in a Cisco CUCM, UCCE solution
  • Participates in the planning, architecture and design of the enterprise network
  • Take responsibility for the overall technical delivery of network projects, including planning and execution of the design, installation, configuration, and testing of equipment
  • Define technical network engineering policies and procedures
  • Set network engineering standards for hardware, OS and configuration
  • Maximize network performance by analyzing traffic patterns, tuning, optimizing and load-balancing data flows
  • Ensure the security of the network by driving standards and policies across all network technology towers
  • Liaise with other technical teams to determine enterprise solutions or resolve complex problems
  • Give direction and support to less experienced engineers, and encourage best practice
  • Ad-hoc international travel for planning or network deployment purposes
Qualifications for unified communications engineer
  • In-depth expertise in the design, analysis, acquisition, installation, configuration and implementation of Exchange 2010/2013, associated utilities and management tools and the ability to apply this expertise to the advancement of FTI’s IT technologies
  • Experience and comfortable in working in a globally-distributed team
  • Experience in administration and maintenance of Cisco, Acano or Tandberg Video Conferencing solutions preferred
  • Experience in administration and maintenance of MicroSoft Lync platform
  • Experience in administration and maintenance of Avaya Session Manager
  • IP Video Conferencing experience for both room and desktop deployments
2

Unified Communications Engineer Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of unified communications engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for unified communications engineer
  • Provide high level operational support and receive escalations from L3 teams in order to ensure final resolution on Voice & Video related incidents
  • Monitor Voice & Video infrastructure capacity and performance to ensure continued, uninterrupted operation of its systems and applications
  • Lead/coordinate new Voice & Video infrastructure and applications deployment
  • Lead/coordinate Voice & Video infrastructure changes and upgrades
  • Ensure full compliance on Corporate Change Management policies and procedures for Voice & Video infrastructure
  • Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding existing and new voice & video requirements
  • Coordinate and manage Service Provider related activities
  • Manage resources and project related task during M&A activities, divestitures and new deployments of sites
  • Assess, approve, and administer all Voice and Video hardware and software upgrades/modifications in coordination with the Solution and Service Owners
  • Participates in the planning, deployment and support of the enterprise network
Qualifications for unified communications engineer
  • Experience with ISDN, IP/SIP trunking, & SBC deployments
  • 5+ years experience with Cisco video infrastructure systems
  • Complete understanding of globalized +E.164 dial plans
  • LAN Knowledge, proxy servers, networking knowledge, network design and implementation, network troubleshooting, network hardware configuration, network performance tuning
  • 2+ years of experience supporting Active Directory technology, with some knowledge of networking, VoIP, and video conferencing systems
  • Must have network/vendor technology experience
3

Unified Communications Engineer Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of unified communications engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for unified communications engineer
  • Microsoft Exchange 2013 and Exchange Online migrations
  • Experience of Sonus SBCs
  • Experience with Cisco UC (voice) solutions
  • Experience in SharePoint 2010/2013 Administration, migration, and troubleshooting
  • Take responsibility for escalated issues reported outside of the United States
  • Programming / Troubleshooting for Cisco Unified Communications product portfolio, Avaya (S87XX/83XX/85XX class media servers and gateways running Avaya Communications Manager R6.x
  • Performing Installs, COBRAS, backups research on Cisco Unity Connection
  • Installations of VM's and virtual servers router configurations
  • Responsible for all aspects of system/application engineering including problem-solving, configuration and implementation efforts for large and / or complex projects with an emphasis on operational excellence and continuous improvement of systems engineering related processes and procedures
  • Responsible for the day-to-day operations of real-time and asynchronous communications and collaborations systems
Qualifications for unified communications engineer
  • Experience with third-party voice and video integrations (handsets, video endpoints, gateways)
  • Applications development experience utilising Java or C Sharp, Java Script and Web based development
  • Experience with design of Communication Enabled Business Processes
  • Experience in automation for end to end user experience system and operational management
  • Experience in the use of SDKs of Microsoft, Avaya and Cisco UC products
  • Knowledge in SIP and XMPP protocols and related libraries
4

Unified Communications Engineer Job Description

Job Description Example
Our growing company is looking for an unified communications engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for unified communications engineer
  • 5+ years of strong experience in a Microsoft Exchange 2010/2013 or Lync 2013/Skype for Business enterprise environment
  • Engineer Unified Communication Solutions for MSD global customers, partners and employees
  • Intercat diretly with the business to assist in providing direction on appropriate usage of Unified Communication technologies
  • Working onsite as Deployment Engineer with global teams and travel to Mexico, Brazil and Costa Rica (Bi Lingual in Spanish strongly preferred)
  • Possesses knowledge of LAN technologies (Layer 1, Switching, ) and collaborates cross-team in support of remote business units
  • Responds to support requests regarding UC/voice network issues
  • Work directly with the U.C
  • Work closely with the U.C
  • Provides end user support with direct interaction with the customers for I.T
  • Planning and evaluating the existing Unified Communication "Microsoft Lync /Skype for Business" and propose the required resources to maintain and/or expand service levels
Qualifications for unified communications engineer
  • 5-7 years of hands-on technical experience performing technical maintenance and installation of large/complex Video Conferencing systems (using H323 & SIP protocols) operating in a networked environment
  • Solid understanding of the end-to-end Information Technology process, including architecture, design, implementation and operation
  • Well versed with Software Development Life Cycle process
  • Educated to Bachelors or Masters degree level in Computer Science, or a related discipline (Or equivalent qualification/ work experience)
  • Preferably hold certification in a programming language
  • A minimum of a bachelor’s degree in a technical discipline from a top university
5

Unified Communications Engineer Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of unified communications engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for unified communications engineer
  • Working on the development of relevant technical standards and interface applications for the system
  • Tracking and monitoring the performance of the system and provide proactive resolution for problem or outages through Voice, exchange and collaboration tools
  • Contributing significantly in a research role, with some direct client interface, to the development, review and presentation of product capability, best practices, proposals, implementation and support services, project planning, and risk mitigation
  • Programs and configures Cisco CM 7.x and higher, Advanced knowledge of
  • VMWare and Cisco Unified Computing System integration
  • Builds and implements new Cisco VoIP solutions as needed
  • Works with network engineers to troubleshoot complex issues involving VoIP, VoIP interfacing applications and other converged technologies
  • Engineers, designs, plans, lay out, and configures communication systems and services including but not limited to Cisco systems
  • Maintains and administers systems including but not limited to Cisco CUCM, Unity
  • Connection, Jabber, CIPC
Qualifications for unified communications engineer
  • Experience with Lync Enterprise Voice gateways and session border controllers
  • Knowledge of and experience with Microsoft’s broader productivity and foundational suites, including Office 365, Exchange, Active Directory, Group Policy, SharePoint, SQL Server
  • Capability to troubleshoot connectivity in an environment with multiple networks and firewalls
  • Knowledge of audio and video conferencing technologies (including Polycom and Cisco/Tandberg), audio-visual room control technologies (including Creston, AMX, and Lutron), audio DSP systems (including Soundstructure and Biamp), audio-visual system user interface design, local and remote conference bridging solutions, and basic video post-production
  • Excellent communication and interpersonal skills are required to ensure comprehensive and timely delivery of solutions and events in our fast-paced, diverse environment
  • Experience with setting network engineering standards with exposure to diverse environments, configurations, technology products and services Cisco, Juniper, Palo Alto

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