Technical Support Engr Job Description
Technical support engr
provides inputs to the Integrated Master Schedule (IMS), preferably in Microsoft Project, which depicts program milestones and activities.
Technical Support Engr Duties & Responsibilities
To write an effective technical support engr job description, begin by listing detailed duties, responsibilities and expectations. We have included technical support engr job description templates that you can modify and use.
Sample responsibilities for this position include:
Must be eligible for, or have active, DoD SECRET security clearance
Primary Technical Support for internal and external customer
Aircraft on Ground (AOG) support
Support procurement for sourcing
Provide Expertise on OEM product for the aftermarket Business
Analysis of the product segment
Find projects opportunities and track it
Identify Best product for our business
Expertise product versus OEM application
Support the supplier and product rationalization
Technical Support Engr Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Technical Support Engr
List any licenses or certifications required by the position: II, IAT, CID, SSL, WLAN, IPC, J-STD-001, NAS, NDT, WPA
Education for Technical Support Engr
Typically a job would require a certain level of education.
Employers hiring for the technical support engr job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Engineering, Technical, Education, Science, Associates, Computer Science, Technology, Business/Administration, Design, Mathematics
Skills for Technical Support Engr
Desired skills for technical support engr include:
Regards to maintaining compliance
Industry practices and standards used in drafting
Modeling and design development/revision
Microsoft Office
How to program PID control systems
Fabrication processes
III-V semiconductors
Preferably Gallium Arsenide and Gallium Nitride
Geometric Dimensioning and Tolerancing
APEX/PRISM manufacturing transactions
Desired experience for technical support engr includes:
Engage with program's DM (Data Mangement) and CM (Configuration Management) personnel to ensure processes are in alignment with program's tailored requirements
Generate reports out of DOORS for program statusing
Must have ability to troubleshoot errors/issues associated with the DOORS database
Must possess a high attention to detail
Resolves customer issues, identify and implements customer strategy for optimized productivity
New platforms Support enhancement
Technical Support Engr Examples
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Technical Support Engr Job Description
Job Description Example
Our company is searching for experienced candidates for the position of technical support engr. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical support engr
- Delivery of additional services like informal local training sessions, professional services on-site
- Provide initiatives for improvement of support processes
- Maintain laboratory compliance as a high priority in accordance with OD-PDD-011 and all related directives for multiple labs
- Ensure laboratories are audit ready at all times
- Performing Reliability and Failure Root Cause analyses
- Coordination of the daily activities of Operations, Supply Chain, and Engineering in effecting repairs
- Perform all duties and responsibilities expected of a Sr
- Perform fault reproduction and troubleshooting, system characterization and analysis, and root cause analysis of product issues
- Represent Technical Services in Core teams, meetings with customers, and technical forums
- Deliver additional services such as informal local training sessions professional services on-site
Qualifications for technical support engr
- Requirements management in alignment with SE IPDS within the DOORS database
- Provide frequent input, guidance, and training to the program’s DOORS users to enable the most efficient usage of the DOORS tool
- Minimum of five (5) years of hands on Phalanx or LPWS Experience
- Must be a US Citizen and have an active, DoD SECRET security clearance
- Must possess and maintain a valid driver's license, automobile liability insurance and successfully complete a company defensive driving training class
- Demonstrated experience troubleshooting and repairing PC-controlled control systems similar in scope and complexity to the Materials Test, Tribology, and Chemistry & Contamination Team equipment
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Technical Support Engr Job Description
Job Description Example
Our company is looking to fill the role of technical support engr. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical support engr
- Recognize areas where change is needed by the team
- Lead in the support and application of new products and features, working outside of one’s core skillset
- Performing the set up and operation of climatic environmental chambers in support of testing for temperature, humidity, altitude and Highly Accelerated Life Tests (HALT)
- Performing the set up and programming of all control and data acquisition systems the selection, placement, and operation of all instrumentation, signal conditioning, and data acquisition systems
- Overseeing the execution of various vibration test methods including random, sine, shock, sine-on-random, random-on-random and drop shock, as defined in Mil-Std-810
- Safeguarding of classified/proprietary material, hardware and documentation
- Responsible for coordinating activities for HWQEs in multiple factories and locations
- Participate in manufacturing location transition activities
- Periodically perform audits
- Maintain and up-to-date Government property record for each project site’s GFP, GFE and CAP
Qualifications for technical support engr
- Ability to work hands-on with machine tool-like equipment involving electrical, pneumatic, hydraulic and mechanical components and systems
- Ability to interact professionally with co-workers, management, and client
- General knowledge of Laboratory Operations and Support practices
- Must be able to work within a structured Systems Engineering process environment
- Must have excellent communication skills (written, verbal, and presentation)
- Understand calibration practices
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Technical Support Engr Job Description
Job Description Example
Our innovative and growing company is looking for a technical support engr. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical support engr
- Support fiscal year on-site review of records, storage, utilization and physical inventories processes
- Travel between locations to perform required GFP related tasks
- Operation and maintenance of process tools
- Participate in monthly reviews with IPTL and/or Program Management
- Ensure GFE property management compliance throughout process
- Coordinate with the program leads on procurement activities and equipment status
- Support any internal and/or external property audits
- Defining and establishing metal part inspection processes that are cost effective and meet all quality requirements
- Using PCDMIS to generate CMM programs for the production floor
- Close interaction with personnel responsible for fixture design, manufacturing equipment programming, machinists and methods
Qualifications for technical support engr
- Test equipment design and development understanding
- The ability to plan how work is to be executed
- 2 plus years working in a Unix environment
- Linux/Unix (Solaris, Linux, CentOS) System Admin
- BS/MS Degree in Engineering or Computer Science
- Formal Training
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Technical Support Engr Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of technical support engr. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical support engr
- Data Check/Peer Reviewing
- Reviews engineering documentation to ensure compliance with CM/DM processes
- Analyzes proposed changes in product design to determine effect on documents to ensure all documents have required approvals
- Notifies appropriate departments of any new or updated data
- Maintains audit trails
- Researches and resolves inconsistencies with change request records
- Prepares and Supports Physical Configuration Audits
- Interface with customers, Sales and Engineering during pre-sale phase of projects
- Gaining a strategic understanding of the customer’s application, architectural and technical requirements and translate those requirements into system architecture designs
- Assisting customer’s in deployments for systems
Qualifications for technical support engr
- SNMP network management protocol
- DOCSIS 3.x
- 5 plus years working in customer or product support
- 5 plus years troubleshooting PON or Wi-Fi product issues
- Familiarity DOCSIS / PacketCable protocols and operation
- Unix (Solaris, Linux, CentOS) System Admin
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Technical Support Engr Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of technical support engr. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technical support engr
- Support the fab by interfacing with production equipment and personnel
- Responsible for promptly troubleshooting, isolating a root cause and providing a resolution to customers critical technical issues and providing RCA as required
- Required to interact with customers in collecting the logs and network data (packets) and analyzing the data in isolating network issues
- If required, provide in-person, on-site support to customers who are experiencing major wireless issues impacting their user experiences
- Work closely with cross functional Support teams on debugging Tools and improving process efficiency
- Write Knowledgebase (KB) on the complex problem resolutions to be shared with the customers and other TSEs
- Must have flexibility in work hours to work on customer issues and travel to customer sites if required
- Lab Operating Procedure (LOP) Management
- Management, coordination and implementation of Environment Health Safety and Sustainment (EHSS) programs/projects
- Property & Metrology Management
Qualifications for technical support engr
- Experience with software simulation systems and Microsoft products
- Must be able to obtain an Secret security clearance
- Four plus years experience with reading & understanding electrical schematics
- Desired skills include a general familiarity with or knowledge of manufacturing technologies and equipment used in the production of infrared detectors
- Ability to understand and troubleshoot wireless routers and access points
- Wi-Fi and routing training such as CCNA classes