Technical Relationship Manager Job Description

Technical Relationship Manager Job Description

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Technical relationship manager provides industry best practices as a trusted advisor to key business and technology stakeholders and identifying areas of product growth.

Technical Relationship Manager Duties & Responsibilities

To write an effective technical relationship manager job description, begin by listing detailed duties, responsibilities and expectations. We have included technical relationship manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Coordinate issue management, escalation and resolution with Support and Engineering
Work with strategic sourcing partner to validate design changes and project solutions to the assigned area of the Infrastructure environment
Ability to analyze and solve problems drive development and documentation of efficient processes
Develop a good understanding of the customer environment, and use this knowledge to proactively drive improvements and efficiencies in Customer Support
In addition, the TRM must be presentable, flexible, dependable and have excellent time management skills
Assist with the screening and Interviewing process of potential new candidates
Is able to self-prioritize work items based on customer requirements and minimal instruction from Sr
Provide quarterly site visits to maintain relationships with your accounts
Provide minimum of quarterly site visits to maintain relationships with your accounts
Providing direction and leadership to cross-functional project resources (both internal and external), leveraging them to ensure delivery and client satisfaction

Technical Relationship Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Technical Relationship Manager

List any licenses or certifications required by the position: PMP, ITIL, CCEE, VCP, CCNA

Education for Technical Relationship Manager

Typically a job would require a certain level of education.

Employers hiring for the technical relationship manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Computer Information Systems, Science, Education, Technical, Business, Technology, Electrical Engineering, Communication

Skills for Technical Relationship Manager

Desired skills for technical relationship manager include:

Operating Systems
Networking
Nutanix platform to facilitate the trusted advisor relationship
Storage
Troubleshooting
Able to communicate these internally and externally with customers
Business and industry practices
Emerging technologies and key trends within the financial markets
Events and conferences as
Otherwise showing a command of business fundamentals to manage Citrix operations

Desired experience for technical relationship manager includes:

Work with Business Development and Engagement Management to ensure optimum systems setup for new and existing PMSCs
Gather product requirements from PMs and PMSCs globally and work closely with Product, Product Marketing, Pre-Implementation, Implementation, and Integration Solutions teams to ensure product is a great fit for customers
Effectively managing internal and external communication and when appropriate escalating to senior management, detailing issues, impacts, and updates
Providing CIO and key client leadership with regular project reviews and updates
University degree in Computer Science, Business Administration, Mathematics, Physics, Engineering or related field
Master Degree is welcome

Technical Relationship Manager Examples

1

Technical Relationship Manager Job Description

Job Description Example
Our company is looking for a technical relationship manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technical relationship manager
  • Actively participates and often leads projects and process improvement initiatives
  • Lead and manage client initiatives related to data quality, reporting, technology upgrades and implementations
  • Align and collaborate with internal resources to drive requirements and results from meetings noted above
  • Interpret and analyze requests to determine appropriate action
  • Lead project update calls with client, incorporating necessary partners as needed for planning, delivery, and follow through
  • Coordinate internal requirements and messaging that assist in the understanding and delivery of critical client requirements
  • Be the primary point of contact for ongoing production support and technology upgrade requests
  • Serve as the project manager for special research projects
  • Manage regulatory questions and communications
  • Advanced knowledge of credit reporting industry
Qualifications for technical relationship manager
  • Fluency in English is a must, Italian and French represent a plus although not mandatory
  • Must be located in the Shanghai metro area and within a reasonable radius to support regular/weekly or twice-weekly on-site customer engagement at each respective customer
  • Must be bi-lingual and have good English language skills
  • VCP certification and demonstrated overall VMware experience is a must
  • Experience and/or exposure especially from a virtualization and IT infrastructure side, with/to leading enterprise solutions, including RDBMS (Microsoft SQL Server, Oracle, ), Microsoft Exchange, Splunk, Big Data, VDI, SAP, branch office deployments, is desired
  • Excellent communication, project management, presentation, and problem solving skills required with ability to build trusted partner relationships with premier enterprise and Financial Services Industry customers
2

Technical Relationship Manager Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of technical relationship manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical relationship manager
  • Ability to maintain a professional attitude while working in a fast-paced environment
  • Preferred candidate will have experience with Large Financial Institutions
  • Minimum 2 years of experience in an account management role or client facing role
  • Excellent communication, organization, project management, and presentation skills
  • Reviews and provides consultation to clients on their conference portfolios
  • Sets up and manage regular meetings with MCE sub teams, ensure Service Level Agreements are met and coordinate all account related activity, anticipate and avoid any service breaks or issues
  • Regularly meets with and develops relationships with other portfolio managers to understand their portfolios, best practices and priorities
  • Schedules and facilitates regular meetings and maintains communication with all other supporters of assigned conference portfolios to allow for cross collaboration and knowledge sharing across each portfolio team
  • Establish and maintain relationships with App Vendors to help identify existing Apps or App ideas that would be good candidates for the Government App Store
  • Provide organized information, updates, and other notes about Vendors and Apps into the program database for reference and distinction (IGAPP has over 500 vendor leads to track)
Qualifications for technical relationship manager
  • Proven ability to communicate with technical contact level
  • Candidate must have 2-3 years of Customer Relationship Management experience
  • Own and develop relationships with the frontline account management and specialist sales, service and support organizations to provide customer technical insight
  • 5+ years of experience in customer service and management/leadership
  • 5-7 years of successful people management experience, successful experience managing team resources, schedules, and priorities in concert with field and customer requirements
  • Technical aptitude and familiarity with data center, virtualization technologies and processes necessary for customer success in this role
3

Technical Relationship Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of technical relationship manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical relationship manager
  • Lead IGAPP event planning efforts and the coordination of materials, messaging, to support IGAPP’s event goals
  • Assist the IGAPP Marketing team in expanding the discoverability of IGAPP and the Government App Store through the use of creative marketing materials, social media posts, and participation at outreach events
  • Assist Vendors through the entire approval process - answering questions and recording feedback used to shape the future of the program
  • Coordinate and participate in Vendor App Offering Discussions/Demos to evaluate the App capabilities and potential use for the Government
  • Participate in all Review Boards to receive, facilitate and answer questions about the Vendor(s) and their App(s)
  • Collaborate with the IGAPP Contracts Manager to ensure completion of contract documents by vendors throughout the approval process
  • Lead and manage client initiatives related to implementations of new custom solutions
  • Serve as the overall business project manager for special research projects
  • Advanced knowledge of credit reporting industry with direct bank or lender experience
  • Demonstrated ability of driving to successful completion the creation and implementation of custom solutions focused on prospecting , account management and analytics platforms
Qualifications for technical relationship manager
  • Experience in operations with demonstrated progressively increasing responsibility, with a proven track record in process improvement and operational excellence in support of scaling a given business function
  • It is highly desired that the candidate has several years of direct Customer Relationship Management experience
  • Must be located in Paris metro area and within a reasonable radius to support regular (on-site) customer engagement
  • Excellent customer engagement and relationship development skills and have the ability to articulate customer requirements and priorities
  • Implement processes and systems to provide quick yet thorough responses to internal and external partner requests and requirements
  • Gather product requirements from PMs and PMSCs globally and work closely with Product, Product Marketing, Pre-Implementation, Implementation, and Integration Solutions teams to ensure product is a great fit for partners
4

Technical Relationship Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of technical relationship manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical relationship manager
  • Spectacular modern offices with 360 degree views of Central Tokyo, Roppongi Hills, Tokyo Tower and Mount Fuji
  • Being the technical single point of contact for Affiliate partners in region
  • Ensuring relationship success through continual touch points with respective partners
  • Managing partner expectations and being partner advocate internally
  • Managing partner requests, issues, questions, training on a day to day basis, including but not limited to end user production problem tracking
  • Interfacing with internal product, technology, business and operations teams to ensure partner and end user satisfaction
  • Maintaining roadmaps, list of problems/bugs and resolution steps taken as reported directly from region and/or affiliate partners
  • Assessing risks and identifying solutions in a fast paced dynamic environment
  • Primary liaison between Product/Operations and regional businesses defining and delivering technology to enable and meet business strategy and support day-to-day operations
  • Communicating any feature enhancements or operational changes necessary to improve user experience, maximize production resources, and/or reduce operational costs
Qualifications for technical relationship manager
  • 3 years plus years prior sales or equivalent engineering experience in a high tech environment in an indirect sales and procurement environment with a demonstrated track record of success in driving customer adoption of technology
  • Must demonstrate a sense of responsibility, tactfulness, diplomacy, and discretion as is required to deal with a diverse group of customers
  • Database management and analysis preferred
  • Must possess an exceptional ability to multi-task with great attention for detail
  • Must be an open and transparent communicator
  • Must be able to accept and apply constructive criticism and yet continue to assert own ideas and maintain creativity and integrity
5

Technical Relationship Manager Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of technical relationship manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical relationship manager
  • Build relationship as a trusted business partner both internally and externally while being a focal point for delivery of services
  • Supporting business expansion into new territories, new partners or initiatives
  • Leading test and post-launch bug reporting procedures and reporting, tracking and ensuring resolution of bugs for projects
  • Resolve operational/production issues as required
  • Ability to know when and when not to escalate technical or procedural roadblocks as needed for resolution
  • You will drive supplier governance activities and meetings
  • You will lead commercial negotiations
  • Monitor and drive supplier performance
  • You will monitor and mitigate supplier risks
  • Your dedication and influence will aid customers and win key strategic HPC designs
Qualifications for technical relationship manager
  • Must be a technologically savvy who seeks out technology solutions to business challenges
  • Must be experienced in Google Apps and Microsoft Suite
  • Some travel (Domestic/International) required
  • At least 5 years’ experience working in a professional environment interacting with or within a business area
  • Experience working within a technology organization strongly preferred
  • Advanced knowledge of, or experience using, AI technologies a strong plus

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