SAP CRM Job Description

SAP CRM Job Description

180 votes for SAP CRM
SAP CRM provides 2nd level support to business users for SAP products: SAP CRM Service Management and SAP Contact Centre.

SAP CRM Duties & Responsibilities

To write an effective SAP CRM job description, begin by listing detailed duties, responsibilities and expectations. We have included SAP CRM job description templates that you can modify and use.

Sample responsibilities for this position include:

Demand/Delivery Management
Become and grow into an IT / Process Champ in the area of sales, service and marketing processes based on the SAP CRM standard software
Execute the delivery demands through application customization and configuration
Organize workshops / user trainings as requested by superior, provide support during the workshop and contribute as appropriate
Develops strong relationships with business teams and liaises with other IT functions like QA, DEV, Infrastructure and to ensure successful project implementation, and support for all other project activities
Prepare and Review test plans & test scripts
Experience in Sap EAI .)
Prepares high level and detailed technical specifications for small to medium complexity projects involving SAP CRM WEB UI, ABAP, and or Adobe Forms features according to PLC, security and architecture documentation objectives
Develops, codes, documents and executes unit test, system, integration and acceptance test using SAP ABAP, and testing tools
Develops detailed plans and accurate estimates for completion of build, system testing and implementation phases

SAP CRM Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for SAP CRM

List any licenses or certifications required by the position: SAP, PMI, CRM, ITIL, HANA, C/4, S/4, AWS

Education for SAP CRM

Typically a job would require a certain level of education.

Employers hiring for the SAP CRM job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Business, Engineering, Information Systems, Education, Information Technology, Technical, Business/Administration, Science, Design

Skills for SAP CRM

Desired skills for SAP CRM include:

CRM-related business and implementation processes
Datapower and other legacy systems
Integration between SAP CRM
CRM Sales Module
ABAP Coding Language across multiple SAP modules with a focus on CRM Contract Management
DoTERRA's CRM and OM systems
More technologies
Application and Agreement Management

Desired experience for SAP CRM includes:

Lead and coordinate the work with a small development team
5 years of experience in SAP (ABAP/ ABAP Object/ Webdynpro ABAP/ALE) development
Proven working experience in application development phases (prestudy and requirements analysis, solution design proposal, technical design, estimations, development, testing, bug fixing, go-live)
Enhancement framework experience (BADI, Enhancement spot, User/Customer exits, BTE, etc)
Interface and data exchange programming (IDocs, EDI, ALE, RFC, Proxy, XIF, Web Services)
Experience working in a Utility environment with a large number of customers

SAP CRM Examples


SAP CRM Job Description

Job Description Example
Our company is looking for a SAP CRM. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for SAP CRM
  • Analyze business requirements and perform fit-gap analysis to come up with required Configuration and Development items
  • Configuration of SAP system to support business requirements using Web UI Configuration tool set
  • Develop custom applications enhance standard CRM components by leveraging CRM Web UI frame work concept and SAP CRM related tools such as Application Enhancement tool and Component development workbench
  • Develop and utilize test plans and tools to ensure programs are thoroughly tested before they are installed
  • By understanding the overall flow of the business supported, is responsible for specific application areas and applies that knowledge to assigned projects
  • Provide support to troubleshoot production support issues that arise from both technical and functional issues
  • Creates technical specifications for ABAP development
  • Supports all phases of projects and assignments, in whole or in part, with problem solving abilities, analytical skills and strategic knowledge to create impact on organization
  • Relates to management and employees as a "thought leader" with a strong client satisfaction orientation
  • Leads or participates in project teams to meet objectives
Qualifications for SAP CRM
  • Led SAP CRM NetWeaver upgrade previously
  • 5+ years of functional SAP project management experience in SAP CRM/ECC modules
  • 10+ years of overall SAP experience in a functional/technical/user role
  • Must have good understanding of business processes, particularly financial shared services
  • Must have excellent customer facing and soft skills, solution oriented, looking for win-win opportunities
  • Must have experience in managing multiple initiatives

SAP CRM Job Description

Job Description Example
Our company is searching for experienced candidates for the position of SAP CRM. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for SAP CRM
  • Support users by resolving system/process issues
  • Keep SAP CRM configuration in the area of M&S up to date as per business requirements
  • Develop Key Users' system and process knowledge, and assess the results
  • Deployment of clients and GV users to SAP CRM portal
  • Functional analysis and testing (SAP Portal / SAP CRM)
  • Communication, training, assistance to users (internal/external) and pre-sales
  • Have CRM questionnaires filled in by clients designated users, create corresponding SAP CRM tickets, created portal links, test portal, reset external passwords, add new users
  • Rolling out clients to the SAP CRM solution (designated users + employees if COS clients) through training on use of the portal and distribution of appropriate documentation
  • Coordinate testing of Client UIFNs
  • Provide portal demonstrations to potential clients either in person or via webinar
Qualifications for SAP CRM
  • Experience in Pharmaceutical or medical industry is desirable
  • Experience with Clarity PPM is desirable
  • In depth knowledge of SAP CRM Service Module, CRM sales & Marketing , Interfaces with ECC Good understanding of cross domain functionalities, dependencies and cause-effect fundamentals
  • B.E./ B.Tech/M.Sc
  • 2-4 years’ working knowledge in Sales and Service Domain (Preferably in Mfg Industry)
  • Candidate must have working knowledge / good understanding of Sales and Service Business Processes

SAP CRM Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of SAP CRM. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for SAP CRM
  • Perform regular system data maintenance tasks as assigned
  • Monitor alerts and events reported by systems and execute established recovery procedures
  • Support the development team members during detailed design & coding phase
  • Execute test plans for functional unit tests, regression tests and system integration tests
  • Work with Quality Assurance team members to conduct functional testing of implemented applications
  • Provide production support of the implemented SAP CRM applications
  • Map existing legacy processes into CRM system processes
  • Configuration of the CRM systems in production and non-production environments
  • Adhere to team and departmental development standards
  • Create and maintain business process and technical documentation
Qualifications for SAP CRM
  • Project Implementation experience with Web UI enhancements in sales
  • Proven experience working on all phases of a project from design through implementation and support
  • Strong SAP- ISU/CCS CRM technical and configuration problem solving skills
  • Bachelors degree in Information Systems, industrial engineering, computer science or a comparable degree
  • Five years of experience in the SAP Module CRM deep understanding of the integration to the SAP ERP
  • Excellent Knowledge in the areas of Marketing Campaign, Opportunity Management, Quotation Management, Channel Management, Contract Management, Order to Cash and Customer Master Processes

SAP CRM Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of SAP CRM. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for SAP CRM
  • Adhere to security management practices, promote established security standards
  • Drive implementation and improvement projects for business areas supported
  • Understand integration points between FICO, WM, SD, and CRM
  • Responsibility for the configuration and ownership of the Love’s implementation for CRM
  • Elicit, communicate and manage internal and external customer requirements
  • Clearly communicate project and break-fix status to business leads, manager, and executives on occasion
  • Analyze and document as-is process and system interfaces
  • Discover process gaps
  • Derive improvement potential for business areas supported
  • Provide input to establishing process performance measurement system to be able to constantly control and report end-to-end process performance
Qualifications for SAP CRM
  • 3 to 5 years of relevant, hands-on experience in the SAP CRM either in a consulting role or as part of a leading company in the Sales, Marketing or Services industry
  • Experiences in implementation projects, requirements taking, SAP CRM configurations, testing and start-up support
  • Has direct operational or previous systems/process expertise in the areas supported
  • Experience in IPC routines would be appreciated
  • Should have minimum working experience of 2-3 years in OOPs
  • Demonstrateable depth of knowledge of

SAP CRM Job Description

Job Description Example
Our innovative and growing company is looking for a SAP CRM. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for SAP CRM
  • Contribute to and maintain best practice process management approach for Business and IT
  • Provide expertise in change management, process management and project management
  • Contribute to the development of process standards and evaluation of tools as needed
  • Research new technologies and remain abreast of industry standards and best practices in sales area of SAP, analyze potential impact on company systems and inform management of actions needed or other recommendations
  • Identify opportunities in current system design which will
  • Partner with business resources, technical analysts, and consultants to implement new processes and technologies
  • Support the Project Manager and Functional Resources by working with the business to develop process/system requirements in support of the assigned projects
  • Track project schedule, cost, and performance
  • Monitor progress of IT projects and take corrective action as required to ensure deadlines and business needs are met
  • Provide technical support to implement Business Intelligence to create reports, executive summary, and dashboards to support the business requirements
Qualifications for SAP CRM
  • Sales contracts, quotations and sales order document type, item category, and item category determination
  • Transaction Settings for Service Order Processes, Service Order Quotations, Service Plans, Service Confirmation, Service Contracts, Service complaints and Returns
  • Defining Transaction Type, Item Category Determination and copy control from lead to opportunity, quotation, order & billing, defining follow-up Activities for Sales Leads and
  • Partner determination procedure and pricing procedure
  • Text determination procedure, text objects, text types, and access sequence
  • Configuration and testing of middleware settings between CRM and ECC

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