Residential Manager Job Description
Residential manager
provides information and guidance to employees and management concerning policies, procedures, and applicable federal, state, and local regulations.
Residential Manager Duties & Responsibilities
To write an effective residential manager job description, begin by listing detailed duties, responsibilities and expectations. We have included residential manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Follow appropriate procedures for emergency and incident management and reporting
Collaborate with Assistant Manager, Human Resources and Program Directors to hire all staff in the residence in accordance with agency policies and procedures
Orient new staff, arranges for further training, and ensure that new staff attend Agency Orientation within the first 6 months of employment, as prescribed in Agency Policies and Procedures
Implement all policies and procedures applicable to the residence and its operation
Conduct inventory quality control audits to assure that established procedures are followed
Partner with Front Office Management on creation and modification of the Policies & Procedures for Owner Services
Follow all local and corporate policies and procedures as they relate to the Reservations department during daily functioning
Ensure adequate and appropriate staffing for the residence at all times
Provide ongoing observation, training, coaching, and performance feedback to staff in the residence, in conjunction with the Assistant Manager and Agency Administrators as needed
Coordinate all in-service training for residence staff to ensure that staff attend and have proper certifications
Residential Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Residential Manager
List any licenses or certifications required by the position: TIPS, CPM, BPI, CAM, CPR, ARM, CAPS, MS, PMI, RESNET
Education for Residential Manager
Typically a job would require a certain level of education.
Employers hiring for the residential manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Social Work, Human Services, Psychology, Management, Counseling, Business, Public Health, Associates, Marketing
Skills for Residential Manager
Desired skills for residential manager include:
Federal
State
Local regulations concerning services to individuals with acquired brain injuries
Industry software systems
Preferably Yardi
Procedures
Local regulations concerning services to individuals with developmental disabilities
Community networking and liaising
Analytics tools will be a differentiator
Effective supervisory practices and techniques
Desired experience for residential manager includes:
Work with the Director and Human Resources Department on staff issues/conflicts and staffing needs
Maintain accurate staff attendance, accrual and benefit records in the residence
Ensure timely completion, presentation, and review of annual evaluations for all residence staff
Prepare and submit staff time and attendance records online in a timely manner
Hold clinical team meetings regularly to ensure continuity of care and open communication
Ensure timely and appropriate clinical service, including documentation, record management, and follow-up for persons served
Residential Manager Examples
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Residential Manager Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of residential manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for residential manager
- Collaborate with Assistant Manager, Human Resources and Program Directors to hire all staff in the residence
- Management responsibility for delivering property management activities, including portfolio management, compliance assurance, data & systems processes, helpdesk and gatekeeper activities
- Focus on income protection/generation, tenant compliance and agreeing sales strategies with agency colleagues
- Where required manage specific portfolio issues
- Coordinate the preparation of individual site strategies for both income and capital receipts (in conjunction with agency colleagues for larger/high value sites) to ensure that property management activities are fully captured
- Coordinate the setting of the P&L budget for portfolio including phasing impact of sales and new lettings
- Identify and coordinate production and delivery of service charges where required including supply chain interface
- Interface with L&T and Agency team on case load where required but undertake low value rent reviews personally
- Lead and coordinate the roles and tasks of a team delivering and managing services to the client
- Understanding and managing the client relationship in conjunction with the Account Director including formal and informal reporting, ensuring workflows (such as lease renewals, rent reviews, lettings and sales) are delivered and coordinated internally to ensure objectives are met and exceeded
Qualifications for residential manager
- Delivering the clients P&L, agreeing specific targets and associated KPIs
- Prepare, review, and distribute financial reports including data on operating results and variance analysis
- Manage the monthly forecast process and annual budget process for the residential SG&A departments
- In partnership with Corporate Accounting, manage and oversee the general ledger system, including chart of account set up and maintenance, repeating journal entry set up, allocation set up, and accounting instruction set up
- Maintain appropriate internal controls and documentation including SOX and other compliance measures for general ledger and financial reporting
- Review journal entries and account reconciliations prepared by staff accountants, ensuring adequate support is documented
2
Residential Manager Job Description
Job Description Example
Our company is growing rapidly and is hiring for a residential manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for residential manager
- Ownership over investigation and resolution of key churn drivers
- Analysis of churn drivers with insightful recommendations
- Constantly and proactively provide new ideas to enhance retention efforts
- Create recommendations and business cases to assess opportunities and impacts
- Build partnerships with cross-functional teams on retention activities
- Evolve retention programs across different channels and tactics
- Manages the rent collection process
- Develops and maintains an effective ongoing home-owners relations plan, implements initiatives, and maintains an operating environment to achieve a satisfactory level of service as measured by formal and informal feedback and surveys
- Manages resident's relationships to ensure a high level of service including timely and complete resolution of residents concerns, coordinating special services and requests and conducting formal and informal inspections
- Supervises and oversees projects performed by Facilities Manager
Qualifications for residential manager
- Active real estate license preferred
- Previous experience providing services and supports to individuals with acquired brain injuries preferred
- Ability to communicate (verbal and written) with all levels of personnel, internal and external to the company
- Ability to use a calculator and other general office, household, and adaptive equipment
- Maintains a professional relationship with BOD, Home Owners, staff, developers, builders and vendors
- Prepares for Board Meeting presentations
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Residential Manager Job Description
Job Description Example
Our growing company is hiring for a residential manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for residential manager
- Maintains financials
- Performs associate evaluations and conducts staff meetings
- Processes violations and closes them out
- Work quickly and accurately in a demanding environment
- Communicate with multiple resort club reservations managers simultaneously
- Forecast owner inventory requirements
- Prepare and distribute occupancy and revenue forecasts and keep department heads well informed of any changes
- Display a high level of integrity and professionalism at all times in dealing with owners, guests and employees
- Respond properly in any resort club emergency or safety situation
- Complete any project assigned by the management
Qualifications for residential manager
- Associates Degree in Human Services field or a combination of education and prior work or life experience that the organization deems comparable
- Maximize residents' success, satisfaction and ownership in their living and working environment through effective skills-trainings and relationship building
- Maintain a safe, clean and therapeutic environment within the residential program
- Provide client driven services that ensures quality and excellence in client care and the facility of client recovery
- Maintain flexibility toward work schedules
- Ability to work schedule as posted and assigned, to include weekends and holidays
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Residential Manager Job Description
Job Description Example
Our growing company is looking for a residential manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for residential manager
- Recommend and implement inventory controls that generate the most effective use of available time
- Keep all departments informed of needs and changes to the levels of business
- Maintain accurate records and spreadsheets and perform regular owner audits
- Compare actual to theoretical inventory to assure the numbers are sufficient to meet the needs
- Adjust inventory numbers daily as required
- Control inventory allocations through effective documentation
- Produce daily, weekly, monthly and quarterly reports
- Maintain a high level of daily communication with all resorts within the club
- Select and train reservations staff, discipline as necessary, and conduct performance evaluations
- Complete all necessary payroll records
Qualifications for residential manager
- Ability to obtain and maintain CPR certification and first aid training and monitor client's vital signs as required
- Maintain a valid chauffeur's license and capacity to use the program van or personally owned vehicle to transport clients in personally owned vehicle to day-activity program, medical appointments, other appointments and clinical appointments when necessary and to respond to medical emergencies and disaster evacuations
- Maintain files, manage inventory and process annual assessments
- Control all reservations in conjunction with the Front Desk Manager and ensure special handling of top corporate clients, VIPs
- Operate at all times within the guidelines of the CC&R’s and Rules and Regulations
- Actively participate in problem solving situations with owners/guests
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Residential Manager Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of residential manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for residential manager
- Generate additional revenue through upsell of relevant products and services while also focusing efforts to avoid revenue melt
- Work with commercial strategy team to develop attractive, relevant, and cost effective offers to drive positive campaign outcomes
- Maintain ongoing test and learn campaigns incorporating learnings to maximize ROI
- Drive continuous improvement from campaign performance (i.e., take up rate, ARPU, Churn) by conducting ongoing analysis of campaigns
- Liaise with internal/external stakeholders on program design, implementation and execution
- Ensure that partner teams are well informed on the objectives of each campaign to ensure greatest impact for outbound inbound activity
- Ensure front-line has consistent content, positioning and offers
- Review campaign performance proactively to report against objectives and to maximize performance across all channels
- Crafting stories with a beginning, middle and an end based in analysis and insights both internal and external
- Lead, motivate and develop the residential credit and collections team, prioritize work, and allocate resources to deliver results in line with key business objectives including days sales outstanding, field collection effectiveness, and bad debt recovery
Qualifications for residential manager
- Must have previous experience leading a team with strong communication skills
- Bachelor’s degree from an accredited university in Hotel Management, Hospitality, Business Administration, or related major
- Generate sales and growth of residential mortgages though effective relationship building
- Increase mortgage broker uptake of our residential mortgages across the allocated portfolio and increase the number of accounts per active mortgage broker
- University degree – major in business / property management preferred
- I.R.E.M