Recovery Specialist Job Description
Recovery specialist
provides evidence-based cognitive, behavioral, and motivational interventions to health center clients with mental health concerns and health compromising behaviors.
Recovery Specialist Duties & Responsibilities
To write an effective recovery specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included recovery specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Compiles, distributes, and analyzes daily, weekly, and monthly
Speaking with individuals in the billing department of a hospital
Providing information (by fax, email, or phone) to necessary parties to render payment on accounts
Assists in the development and maintains a current comprehensive resource bank of medical and non-medical TBI services and programs that are available for active duty, Reserve, National Guard, and veteran populations and their families within a 50 mile radius of site
Provides follow-up for a population of active duty Service Members and veterans with TBI who reside within
Assesses patients' needs
Secures
Collaborates with DoD
Provides support
Ssists in the development and maintains a current comprehensive resource bank of medical and non-medical TBI services and programs that are available for active duty
Recovery Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Recovery Specialist
List any licenses or certifications required by the position: CPR, CPI, MGI, DMHAS, CRS, APICS, ABTC, AATB, CPM, BLS
Education for Recovery Specialist
Typically a job would require a certain level of education.
Employers hiring for the recovery specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Management, Finance, Accounting, Education, Business, Psychology, Behavioral Science, Human Services, Counseling, Health
Skills for Recovery Specialist
Desired skills for recovery specialist include:
Basic psychiatric rehabilitation interventions
Basic nursing skills and interventions
Mental and physical health conditions and terminologies
PART principles and techniques
Basic nursing skills and interventions and mental and physical health conditions and terminologies
Fair Debt Collection Practices
Fair Dept Collection Practices
Banking operations
Care-coordination and case management concepts
Computer hardware
Desired experience for recovery specialist includes:
Demonstrate a proven ability to partner and collaborate with others to deliver quality solutions
Certified in Business Continuity and Disaster Recovery
3 Years of experience managing Disaster Recovery planning and exercises
Knowledge of multiple Operating systems including Linux, Windows, Unix, iSeries, z/OS
Knowledge of Enterprise level virtualization, such as VMWare, ESX
Knowledge of multi-datacenter best practices
Recovery Specialist Examples
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Recovery Specialist Job Description
Job Description Example
Our growing company is looking to fill the role of recovery specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for recovery specialist
- Local responsibilities will be determined by the site director in conjunction with the national care coordination manager
- Daily responsibilities include use of the SmartCall application, including creation, recommendation of campaigns including scripting
- All processes associated with Service Recovery efforts including Order cancellation, Manipulate Autoship, Issue refunds, Process duplicate shipment returns
- In conjunction with VOC and S&S Communications teams, maintain and create Dynamic Messages to convey messaging or information to representatives
- Develop and execute email correspondence to customers, identify opportunities to increase program
- Contact new Vendor Partners to convey operational expectations
- Create the Activity Decline and Kash reporting including analysis and identification of trends
- Liaison with Legal for product recall and product safety concerns
- Monitor delivery expectations for backorders
- Review and approve Product Rebates and make recommendations for execution or programs
Qualifications for recovery specialist
- Experience identifying and implementing large scale strategic and tactical plans
- General knowledge of multiple Operating systems including Linux, Windows, Unix, iSeries, z/OS
- Has applied knowledge of SAN, and various EMC products - namely Clarion, Symmetrix and DMX., DS8000, V7000, SVC, XIV
- Have supported federal grant program(s) on a minimum of two Presidentially-declared events
- Certification as a Project Management Professional from the Project Management Institute or equivalent
- Prior experience as an insurance adjuster or cost estimator
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Recovery Specialist Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of recovery specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for recovery specialist
- Utilizing your communication skills to fulfill both client and consumer goals
- Required to carry out collection activities on charged off debt portfolios belonging to NCI and its clients
- Required to work in an outbound calling environment to locate and work with consumers to resolve their charged off debt
- Required to meet his/her work metrics of daily number of accounts worked and promises taken and monthly collection targets
- The position requires a person who enjoys negotiations and can handle an irate consumer professionally and patiently with firmness
- Help build the asset recovery process
- Work with customers who have returned damaged items to collect associated fee
- Provide exceptional service via phone and email
- Maintain detailed documentation of customer inquiries
- Identify trends in customer service issues and suggest improvements
Qualifications for recovery specialist
- Light to moderate levels of lifting, kneeling, bending, sitting and walking is required
- This position requires a minimum of 25% travel
- Minimum 3 years of case management and/or care coordination experience required
- Must be able to spend long hours working on computer, talking on the phone and walking occasionally
- Lifting of packages up to 25 lbs and processing of returned merchandise
- Mortgage experience/knowledge preferred
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Recovery Specialist Job Description
Job Description Example
Our growing company is hiring for a recovery specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for recovery specialist
- Proactively research billing, invoicing, contract and product discrepancies
- Represent Finance on Customer Calls (with Client Executives)
- Make decisions to escalate internally which accounts require Breach Notifications, Service Disruptions and formal payment plans
- Must be able to apply accurate business judgement when making decisions, abiding by corporate policies and procedures
- Coordinate successful recovery efforts within a customer service territory, working closely with Executive leaders to engage in escalation efforts
- Recognize customer relations issues, utilizing appropriate resources to resolve successfully
- Research customer requests with a sense of urgency and process accurate corrections as necessary
- Serve as “Subject Matter Expert” point of contact for internal / external customer issues and discrepancies
- Determine when issues should be escalated within Finance up to and including CFO – make recommendations
- Participate in year-end audits, ability to drill down and research issues, utilize department resources
Qualifications for recovery specialist
- Must have a high school diploma, some college preferred
- Minimum Class XII pass
- Should be Task oriented
- The person should have work experience in outbound calling environment in recovery/sales process (Preferable)
- The job requires a mature individual with high energy level and the drive to excel
- The person should enjoy conversing with the consumers while having a professional and firm approach
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Recovery Specialist Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of recovery specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for recovery specialist
- Clearly communicate with clients and coworkers on payment status
- Work with Accounts Receivable Recovery Manager on special recovery campaigns/strategies
- Assess and analyze accounts with a greater percentage of collectability and identify accounts that may need regular follow-up to ensure payment
- Facilitate and provide detailed direction for all disaster recovery tests/exercises
- Track and report on issues and metrics related to Disaster Recovery
- Provide tier three level technical expertise and support for Backup Recovery initiatives, resolution and issues
- Facilitates multi-functional operational and technical meetings related to the data center disaster recovery
- Analyze backup equipment performance, collect information, and prepare summary reports as required by management and proactive support of the recovery infrastructure and environment
- Develop and submit audits and compliance reports, related to Disaster Recovery, to Senior Leadership, Internal Audit, Compliance
- Participate in supporting any audit requests and findings relating to Backup, Data Retention and Recovery Plan
Qualifications for recovery specialist
- The person should have displayed job stability in previous jobs
- Good typing speed is a definite advantage
- Proven ability working in a team atmosphere
- Self motivated attitude with a desire to succeed
- Must be available for overtime or weekend hours, as needed (we are growing fast!)
- 1+ years of accounting or collections experience a plus
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Recovery Specialist Job Description
Job Description Example
Our growing company is hiring for a recovery specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for recovery specialist
- Ensure proper staffing and oversight for inbound phone line
- Conduct analysis to identify potential opportunities in the Recovery process
- Maintain and report portfolio performance
- Collaborate on group projects and discussions
- Drive learners towards holistic, and frequently out-of-the-box, financial resolutions
- Adhere to, enforce, and improve standardized policy and procedures related to learner account collection and billing activity
- Negotiate repayment schedules based on learners’ financial situations
- Advocate on learners behalf for exceptions to policies
- Enter call information into call tracking databases
- Stage, set up, assemble/disassemble, test and install/remove flight hardware
Qualifications for recovery specialist
- Bachelor’s Degree in Accounting, Finance, Management or other degree as approved by the Directors
- Is able to work a flexible schedule which may include weekends
- Reliable, punctual, efficient with a passion for helping others
- Experience with customer service ticketing
- Fashion industry, menswear and/or startup experience a plus
- Bachelor's degree in psych related field