Recovery Manager Job Description
Recovery manager
provides business Support Center of Excellence-type coaching and best practices to network of Consumer Lending business support resources.
Recovery Manager Duties & Responsibilities
To write an effective recovery manager job description, begin by listing detailed duties, responsibilities and expectations. We have included recovery manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Sound financial analytical skills and commercial awareness
Manage a backup recovery engineering team and/or outside consultants to architect and design enterprise backup and recovery solutions within business and commercial guidelines
Raise required ServiceNow tickets, Request for Services (Rfs) and liaise with external vendors (e.g IBM, HP) to conduct analysis on DR capabilities of applications, perform DR test execution, provide test documentation and post-DR issues analysis and resolution, and Retests of failed applications
Maintains a library of recovery support documentation, emergency response documentation, and exercise (testing) documentation
Acts as the Recovery Coordinator in an emergency situation
Negotiates and maintains contractual relationships with vendors related to business recovery and resumption
Studies and recommends outside services for use during a disaster
Works with all business units to ensure that as new equipment, facilities, services, and systems are installed that the disaster recovery issues are addressed
Participates in internal and external audits related to the organization’s ability to recover from a disaster
Coordinate annual Business Impact Analysis (BIA) across the business by team
Recovery Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Recovery Manager
List any licenses or certifications required by the position: PMP, DR, ITIL, CBCP, BCP, BLS, BCI, CISSP, DRI, AWS
Education for Recovery Manager
Typically a job would require a certain level of education.
Employers hiring for the recovery manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Education, Business, Computer Science, Finance, Engineering, Management, Accounting, Information Systems, Business/Administration, Information Technology
Skills for Recovery Manager
Desired skills for recovery manager include:
ServiceNow
Business practices and deployed technology to support business goals
Commercial
ITIL processes
Budgeting
Business management principles
Consumer
Dealer originated installment lending as applicable
General organizational operations and procedures
Loan collection techniques
Desired experience for recovery manager includes:
Organize, facilitate, and maintain Business Continuity Plan/Disaster Recovery (BCP/DR) activity schedules, roles and responsibilities, and scope of authority associated with continuity management
Coordinate and monitor all BCP tests and exercises, records findings and tracks open issues through to completion
Provide relevant Business Continuity training to all teams and ensure standardization in Business Continuity plan purposes, meanings, tasks, and responsibilities
Flexibility in working location
Willingness to participate in marketing and business development, demonstrating a proactive approach to the marketplace
Ability to work to tight deadlines in a pressurised working environment
Recovery Manager Examples
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Recovery Manager Job Description
Job Description Example
Our company is looking for a recovery manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for recovery manager
- Risk assessment and mitigation
- Measure ongoing project activity
- Monitor project against plan, and ensure corrective action when necessary
- Provide feedback, coaching and mentoring to internal staff vendor representatives to improve audit results
- Work closely with SAG Account Managers, Relationship Managers and the Vendor team at CDF to execute on distressed accounts
- Execute on all asset recovery logistics with applicable external service providers (e.g., repossession companies, bailiffs, external legal counsel, auctioneers) against budget and effectively troubleshoot unforeseen issues/problems that may arise
- Facilitate the inspection and removal of repossessed collateral under repurchase with vendors from CDF storage locations
- Engage with guarantors to negotiate reasonable settlements on post-recovery shortfall amounts and/or collaborate with SAG team/external counsel in executing legal strategy of asserting and enforcing legal claims
- Work on special projects tied to the goals and objectives of the role that primarily focus on process simplification and enhanced data analysis/reporting
- Coordinate/compile & report on all data, metrics and outcomes relevant to the role, as routinely required and otherwise mandated by SAG Manager
Qualifications for recovery manager
- Requirements Analysis – product and business requirements
- Technical skills – Server O/S, working knowledge of Active Directory , general IT knowledge (networking, database administration), application troubleshooting
- PowerPoint and Excel skills – reporting and metrics
- Bachelor's Degree with 4+ years experience in a finance, banking, or risk environment
- Asset recovery/insolvency background
- Credit and/or portfolio management experience
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Recovery Manager Job Description
Job Description Example
Our innovative and growing company is looking for a recovery manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for recovery manager
- Establish strong collaborative relationships with existing consumer and family organizations, such as local NAMI and Mental Health American chapters
- Communicate plan information, clinical policies, data analysis, program evaluation, and other key topics to and with consumers and consumer organizations
- Through collaboration, training, and consultation with other staff, promote a culture where the consumer’s unique recovery goals, needs, point of view and preferences are recognized, respected, and integrated into treatment, rehabilitation, and community self-help/mutual support activities
- Participate in the Consumer Advisory Board meetings
- Participate with State Contractor to coordinate the consumer satisfaction survey
- Understanding Regulatory requirements and communicating these requirements throughout the technology organisation
- Business impact assessments and analysis
- Business and technology resilience planning (strategies and solutions) - partner with Enterprise Architects, Project and technology teams to design and implement resilient and fit for purpose technology solutions
- Business and technology resilience plan testing - development and planning of testing strategies including support to execute complex test scenarios up to and including partial and full site failovers
- Reviews and assessments including identification of gaps in current technology resilience capability and assisting in driving improvements in the implementation of the framework across technology services
Qualifications for recovery manager
- 10+ years of project management and release management
- Managing all risks related to business continuity for your businesses and ensuring the right level of visibility and action
- Can articulate thoughts clearly listen to and consider others’ ideas
- Relevant professional qualification preferable (ACA/ACCA/CIMA and ideally JIEB)
- Relevant technical and management experience at a similar level/ in a similar role
- Ability to develop and maintain an in-depth technical knowledge
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Recovery Manager Job Description
Job Description Example
Our company is hiring for a recovery manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for recovery manager
- Experience of a range of sectors or specific expertise in a broad market sector
- Previous experience in or exposure to complex stakeholder environments is desirable
- Flexibility in working location due to the varied location of our clients (within the UK)
- Manage large to moderate-sized backup and recovery engineering projects or initiatives within project commitments
- Manage team personnel issues, including hiring, motivating, career development/enrichment, performance and salary review, disciplinary actions, terminations
- Responsible for resource allocation as it relates to personnel
- Improve enterprise quality and availability of backup and recovery engineered infrastructure components
- Improve backup and recovery engineering team productivity and execution with continued deployment of IT Infrastructure Library (ITIL) common processes, interfaces, tools and automation
- Remediate deviation of process for its particular division/department
- Point of contact for all Major Incidents ( MI)
Qualifications for recovery manager
- Should possess strong execution skills
- Bachelor's Degree with 7+ years’ experience to include underwriting/account management, restructure, turnaround, and/or workout experience in equipment finance
- Position location may be in Texas, Chicago, or Connecticut
- 5-7 years of experience in backup and recovery architecture, engineering, or operational domains
- Engineering experience with large scale, complex, multi-gigabyte Data Center backup recovery solutions
- Management and maintenance of backup/storage solutions
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Recovery Manager Job Description
Job Description Example
Our innovative and growing company is hiring for a recovery manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for recovery manager
- Preparing clear and concise reports detailing methodology, assumptions, issues and options for all stakeholders involved
- Synthesizing results of financial statement analysis and other information and translating that into clear guidance for stakeholders
- Preparing integrated financial models comprising balance sheets, income statements and projected cash flow statements
- Building and cultivating a network of referral sources and participating in business development and client targeting activities, including preparing and delivering pitches and proposals
- Attending marketing events in order to promote the services offered by the Firm and support the growth of the practice
- Acting as a mentor for staff members within the team by providing them with training and coaching on engagement related (both technical and non-technical) business development skills
- Develop and implement Fraud Operations operational programs to motivate associates and stimulate a high sense of fraud decisioning awareness, business ownership and urgency
- Ensure compliance with operational instructions and federal regulations
- Assist in the development and execution of improvements in policies and procedures
- Ensure a high level of client/customer satisfaction, client relations and quality standards
Qualifications for recovery manager
- Monitor the workload per Severity level
- The candidate should be energetic, self-starters, can demonstrate problem solving skills, has excellent people management , co-ordination and communication skills
- Bachelor's or master's in computer science, information technology, business, or a related field, depending on position level strong analytic and decision making abilities
- 5+ years working experience in IT disaster recovery management within a mid/large sized organization
- Working knowledge of ITIL or similar services framework specific to problem and change management, configuration management, and issue management
- Superior written and spoken communications skills
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Recovery Manager Job Description
Job Description Example
Our company is growing rapidly and is hiring for a recovery manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for recovery manager
- Manage team schedule adherence, call quality and productivity in support of business targets
- Interface with fraud strategy team
- Analyze department performance and report out to Senior Leadership on a monthly basis
- Proactively identify and implement strategies to improve quality and productivity
- Be able to provide subject matter expertise on Fraud Operations issues/situations when required
- Establish goals, plans and assignments for direct reports to achieve the Fraud Operations team goal
- Reviews historical payment information to determine accuracy of reimbursements
- Reviews potential underpayments and identifies true underpayment activity
- Notifies appropriate third party of potential underpayment
- Manages personal workload of accounts flagged for potential underpayments
Qualifications for recovery manager
- Expert level skill in Visio, PowerPoint, Excel and MS Office package
- Competent presentation and interpersonal skills meeting the needs of all levels within the organization
- Demonstrated success as a self-starter
- Strong problem-solving skills using a methodical approach
- Ability to work under intensive deadlines
- CA/CPA designation