Manager, Client Services Job Description

Manager, Client Services Job Description

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Manager, client services provides day-to-day support of the Sports Group sales team through the development of digital media plans and PowerPoint presentations for advertising proposals to include display, video, mobile and tablet.

Manager, Client Services Duties & Responsibilities

To write an effective manager, client services job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, client services job description templates that you can modify and use.

Sample responsibilities for this position include:

Organizing, managing and coordinating all the daily functions within the department
Plan and coordinate all purchases of food and inventory
Ensure food purchased meets the dietary expectations of the facility staff and clients
Track inventory and maintain accurate expense records
Hire, train and supervise staff to ensure standardized procedures are followed
Plan menus and prepare and serve food
Ensure that kitchen is fully stocked and properly cleaned by staff
Manage schedules of the staff ensuring proper coverage is maintained
Ensure safety standards are maintained when food is being prepared
Ensure staff have cleared the edit bays and re-set them for the next session

Manager, Client Services Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Manager, Client Services

List any licenses or certifications required by the position: ITIL, PMP, SPHR, PHR, PMI, GPHR, PM, CISSP, CPA, PCF

Education for Manager, Client Services

Typically a job would require a certain level of education.

Employers hiring for the manager, client services job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Education, Management, Marketing, Advertising, MBA, Business/Administration, Finance, Communications, Computer Science

Skills for Manager, Client Services

Desired skills for manager, client services include:

Industry specific go-to-market solutions
MS-Office Suite
Audio
Experience with custom display
Mobile
Pre-sale process and creation of media plans
Video advertising products
Digital and platform development within the Automotive Industry
Programmatic
Digital and platform development within the Consumer Products Industry

Desired experience for manager, client services includes:

Respond to all client inquiries, incoming mail, insurance carrier requests and Client Executive needs in a timely basis
Ensure all client files & documentation is maintained and organized
Provide assistance to Client Executive to analyze program and determine potential gaps or overlaps in coverage and establish cross-selling and upgrading opportunities whenever appropriate
Review, analyze and submit prepared applications and specifications to insurance companies
Analyze and compare notes
Perform final negotiations with all carriers

Manager, Client Services Examples

1

Manager, Client Services Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of manager, client services. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager, client services
  • Manage, track and report on asset acquisition according the customer and company SLAs
  • Oversee the title recognition process of incoming asserts to the planners, working with the team to ensure they acquire missing asset
  • Address client requests for new services/capabilities or perspective on regulatory impact - key to understand client's business and ensure that client requests/problems are well detailed in order to find a solution to these items, usually outside normal operating mandates
  • Develop and sustain relationships with key contacts within assigned client organizations, understanding how the firm operates, makes decisions and various political aspects
  • Manages a team of 10-12 that are responsible for managing working with Studios, Networks, Broadcaster and other content providers to ensure the acquisition and delivery of content to meet the customers expectations
  • Build/grow relationships with third-party content providers
  • Oversee the account team’s management of content providers to meet our customers delivery requirements, perform monthly reviews of Content Providers deliverables, set plans in place to correct workflow issues
  • Hold monthly, weekly, daily calls with Content Providers as needed
  • Provide our Customer updates on content provider performance, produce weekly performance reports and present to the customer
  • Escalation point for any content delivery issues
Qualifications for manager, client services
  • Able to organically grow existing accounts
  • Keeps up to date with Pharmaceutical Industry news in order to apply to day to day activities
  • Project Management Certification highly desirable (CAPM/PMP)
  • Must have a proven track record in keeping with high quality standards
  • Manage the forecasting process, perform analysis of planner to actuals, work with customer to obtain approvals of forecast and provide weekly reports of forecasted titles to actual titles
  • Oversee the daily reporting to the customer of asset acquisition, missing asset reports, pitch schedule and delivery schedule to the customer, validate accuracy of each report
2

Manager, Client Services Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of manager, client services. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager, client services
  • Manage schedules of the staff at both locations ensuring proper coverage is maintained
  • Developing and managing relationships with the financial adviser firms based in the region of the UK assigned to your team
  • Providing training and support to financial advisers and their staff in order to develop their understanding of the business
  • Resolving complaints and errors quickly and accurately
  • Developing and managing relationships with the financial adviser firms
  • Providing training and support to financial advisers and their staff
  • Stay abreast of all active matters
  • Establish and maintain familiarity with all team related activities, evaluate client needs, goals and requirements to achieve overall objectives
  • Implement and actively participate in comprehensive project plans, status reports, proactive communications and post mortem reports
  • Determine eDiscovery client needs via regularly scheduled client meetings and provide consultative support when discussing current or upcoming projects
Qualifications for manager, client services
  • Proficiency in written English and Chinese and in spoken English, Cantonese and Mandarin
  • Three (3) years’ industry experience preferred
  • Flexibility to work swing shift and overtime as needed
  • Participate in, and often serve as primary point of contact for, multiple matters
  • Participate in meetings and on conference calls regarding current projects, updates and projections
  • Minimum of 5 years’ experience in leadership position(s) with law firms, corporate legal departments and/or electronic discovery service providers
3

Manager, Client Services Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of manager, client services. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager, client services
  • Coordinate K12/Aventa resources to ensure customer experiences seamless service delivery from operations, curriculum, instruction, support
  • Foster strong working relationship with key customer stakeholders, soliciting regular feedback and responding proactively to any concerns
  • Monitor contracts to ensure compliance with terms
  • Monitor program outcomes and provide proactive recommendations to customer and K12/Aventa stakeholders to improve student/program outcomes
  • Ensure timely and accurate invoicing for all services rendered
  • Provide input to the sales team on opportunities to expand services provided to customer
  • Ensure smooth functioning of Client Services under End User Computing (EUC) Services
  • Guide helpdesk team on any critical incidents
  • Managing, co-ordinating and executing projects/new technology as per the given standards and with daily/weekly/monthly updates to the management
  • Regular interactions with the different heads of teams within the regional/global IT department on related subjects
Qualifications for manager, client services
  • Strong technical understanding and/or experience with e-discovery process, lifecycle and technical issues a must
  • Advanced knowledge and experience with all MS Office applications, especially MS Excel
  • High degree of confidence and energy level coupled with strong leadership initiative
  • Strong understanding IT systems and technology
  • Ensuring and maintaining client service levels to dedicated client/s by ensuring the timely and accurate
  • Being responsible for identifying, escalating (as appropriate) and addressing service issues/adverse service
4

Manager, Client Services Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of manager, client services. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for manager, client services
  • The CSM develops and maintains key relationships with client management teams, from daily communications to delivering formal client presentations
  • Identifies, develops, and implements measurement of client satisfaction, client growth and client retention
  • Creates and implements process and procedure documentation on client workflow
  • Leads system configuration activities and requirements documentation for software deployment and upgrade activities
  • Provides daily client Q&A support
  • Provides team support, for all aspects of the client relationship, balancing the needs between NWP revenue projections, Client recovery objectives
  • Responsible for the overall client satisfaction and retention for the Team’s assigned Accounts
  • Manages contract renewals and is able to proactively identify additional products or services that offer value added solutions for each Portfolio
  • Develops and supports new business opportunities within existing accounts
  • Able to facilitate technical discussions that clearly articulate NWP technology capabilities
Qualifications for manager, client services
  • Responsible for End User Computing Services mainly Client Service team
  • Strengthening IT infrastructure Helpdesk Support team with Objective of ensuring optimum connectivity across the organization
  • Technical coordination with the vendors and provide assistance to Head of End User Computing on various initiatives
  • Experience in various domains of solutions delivery (BFSI systems )
  • Coordination with off shore/onshore teams independently
  • Excellent verbal and written English communication , presentation skills
5

Manager, Client Services Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of manager, client services. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for manager, client services
  • Provide client with regular reports for sales and redemption performance
  • Manage client support requests, answer client questions about the system, work with internal departments on solutions and present to client
  • Suggest work arounds for client issues or share best practices
  • Delegate tasks to support staff or internal departments as needed
  • Responsible for successful event deployment and on site Lead
  • Travel to event for on site support
  • Ensure that all gear and equipment has arrived and there is enough gear for event
  • Verify that gear is set up as needed for event
  • Coordinate with Field Operations Lead regarding the set up of all equipment, including hardware for all Points of Interest (POI), ensuring network requirements are sufficient for product deployment, and Wi-Fi access is connected if needed
  • Work with client staff to ensure POIs are staffed, set up, and run smoothly throughout the event
Qualifications for manager, client services
  • Computer literate in Microsoft Windows operating environment, including Outlook and Office Suite
  • Experience with Westpac &/or St George systems would be beneficial
  • The ability to express oneself clearly in business writing
  • Contact Centre, Sales and Insurance (Property and Casualty) experience are all assets
  • A genuine interest in fostering the long term learning and development of others
  • The ability to identify key or underlying issues in complex situations

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