IT Process Analyst Job Description

IT Process Analyst Job Description

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IT process analyst provides subject matter expertise on the principles of both the project development life cycle and agile delivery methodologies, tools and best practices, ensuring that appropriate documentation, change and risk management practices are in place.

IT Process Analyst Duties & Responsibilities

To write an effective IT process analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included IT process analyst job description templates that you can modify and use.

Sample responsibilities for this position include:

Collaborate with functional categories such as Marketing, Finance, Customer Service and Logistics and Customer Development to implement and support IT systems and applications
Analyze, collaborate with and influence the Finance organization to simplify and standardize their processes and applications in pursuit of their goals and objectives
Liaise with internal Finance business and IT peers to support existing planning applications and maintain high standards of performance and reliability for existing solutions
Able to lead multiple projects with a low to medium degree of difficulty
Work semi-independently to research subject matter
Communicate the concept of Y is a function of x
Translate business needs into actionable IT / Agile deliverables by collaborating directly with business and IT stakeholders to understand and clarify requirements and user stories
Implement system changes to align with business requirements
Gather requirements from process SMEs to help design and document solutions
Assist with processing, analysis and publication of management information, audit and reporting the timely tracking, coordination, and communication, of process-related information

IT Process Analyst Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for IT Process Analyst

List any licenses or certifications required by the position: ITIL, BA, PM, PMP, V3, CSAM, CCNA, MCSE, CRISC, CISM

Education for IT Process Analyst

Typically a job would require a certain level of education.

Employers hiring for the IT process analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Business, Information Technology, Education, Technical, Engineering, Business/Administration, Computer Engineering, Electrical Engineering, Information Systems

Skills for IT Process Analyst

Desired skills for IT process analyst include:

Maintenance
Project management tools
SQL databases
SDLC industry standards to provide support and recommendations as needed
Service Catalogs in relation to publication of offered items
Vendor part numbers and both manual and automated methods of order placement
Agile methodologies and Agile scaling frameworks
Applications
CMDB development
Change management principles and methodologies

Desired experience for IT process analyst includes:

Well organized, self-motivated individual able to manage work to meet deadlines
Knowledgeable of the PDLC (PMLC) and SDLC methodology and practices
Requires a Bachelor’s Degree or foreign equivalent in Information Technology, Engineering, or related field
Self-starter with detail orientation
Go to lead for Process Sciences Analytics application systems
Engages business stakeholders on requirements to optimize data analytics

IT Process Analyst Examples

1

IT Process Analyst Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of IT process analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for IT process analyst
  • Develops/configures workflows, analyses, templates, reports, imports/exports
  • Architects, expands process science data architecture links to source systems
  • Writes SQL and or configures middleware to capture/store data
  • Oversees third party developers to scale and meet growing analytic demand
  • Leverages repeatable frameworks to drive efficiencies and consistencies
  • Performs quality reviews, ensures accuracy configurations and data integrity
  • Monitors system data interfaces to ensure connectivity / performance
  • Trains and provides end-user support for Analytics systems
  • Troubleshoots data issues at the application, software platform and server level
  • Manages and executes change control in a validated environment
Qualifications for IT process analyst
  • Ensures system operational controls are in place, active and enforced
  • Configures analytic system/data access security settings/controls for users groups
  • Work closely with DBAs/application administrators to resolve technical issues
  • Work closely with Process Sciences, Quality and Manufacturing stakeholders
  • Serves as application platform technical lead on system changes and upgrade projects
  • Knowledge of data architecture, integration, mapping and meta data management
2

IT Process Analyst Job Description

Job Description Example
Our company is looking to fill the role of IT process analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT process analyst
  • The Process and Reporting Analyst will be responsible for gathering data from various sources and performing analysis, trending and forecasting
  • You will work as part of a team and will also be required to work independently with minimal supervision at times
  • The role involves liaising and working with different parts of the IT department, to extract, organise and analyse data
  • Reporting on adoption, performance and impact of new and existing IT services
  • The candidate will be responsible for creating a wide range of periodic service reports including KPI and SLA results for stakeholders
  • The candidate will have a good understating of ITIL processes, mainly across transition and operations to assist with Knowledge, Asset & Configuration, Change, Incident, Problem and Request metrics and process improvements
  • The role involves having an understanding of Service Delivery, Application Support and Infrastructure Support Key Performance Metrics
  • The role involves working with technical service owners to provide metrics and suggestions to meeting metrics
  • The role involves extensive usage of the Service Management Tool – ServiceNow
  • Understanding of providing dashboards for different levels of management within the organisation
Qualifications for IT process analyst
  • Knowledge of Data Warehouse, BI preferred
  • Programming data integration and scripting skills, , Python required
  • Data visualization, analytic skills, , Qlik, Spotfire, Tableau, Power BI required
  • Knowledge of GMP, ICH and GAMP preferred
  • Knowledge of process science, manufacturing, MES and BioPharma preferred
  • Knowledge of Discoverant is desired
3

IT Process Analyst Job Description

Job Description Example
Our company is growing rapidly and is looking for an IT process analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for IT process analyst
  • Travel to other offices across the organisation may be required to work with key stakeholders within IT
  • Consults and advises on deployment and effective implementation of improvement activities
  • Engage with divisional and subsidiary business partners from the Customer Development organization to understand business processes and gather business requirements
  • Analyze research and resolve requests submitted by the business, using existing technologies available and ensuring solution is aligned with divisional goals and GIT strategies
  • Participate in the planning of and lead the implementation of multiple complex GIT projects simultaneously
  • Identify new techniques, technologies and concepts that can add value to the business and IT
  • Understand and implement global bundles for North America, Hill’s and Latin America subsidiaries
  • Effectively communicate project and work related information to colleagues
  • Work seamlessly with teams in other offshore locations – Mexico, India and Ireland
  • Learn quickly existing business processes and combine knowledge from multiple disciplines
Qualifications for IT process analyst
  • Strong knowledge of SQL, performance tuning, EDI, SOA
  • Knowledge and experience of process informatics and data warehousing is desired
  • In depth knowledge of concepts of GMP, ICH guidelines and GAMP requirements
  • Knowledge of the BioPharma manufacturing process
  • Knowledge of SQL, Oracle and relational database concepts
  • Equivalent of 5+ years experience in IT Disaster Recovery and Business Continuity knowledge a plus
4

IT Process Analyst Job Description

Job Description Example
Our company is looking for an IT process analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for IT process analyst
  • Plan, coordinate activities and participate in the implementation and support of sustainable Global Financial planning solutions utilizing the agile methodology
  • Perform a variety of roles such as technical analyst, tester, developer, trainer and consultant for global bundle implementations and upgrades
  • Challenge existing processes, concepts or requirements, investigating and identifying new techniques / technology that can add value to business and IT
  • 60% - Enter requisitions into the Buy Smart system, including validating the support documentation
  • 15% - Monitor and track the progress/status of the shopping carts
  • 15% - Process requests for invoice approval for PO’s in both COUPA and SAP
  • 10% - Resolve issues/problems
  • Define and execute a portfolio of projects to build best-in-class digital capabilities to accelerate chemistry discovery
  • Build and execute the strategy to create IT platforms for scientific analytics, including Quantitative Structure-Activity Relationships (QSAR), image analysis, high-throughput screening triage
  • Create and support a compute environment for embedding cheminformatics workflows within lab-based functions
Qualifications for IT process analyst
  • Bachelor's Degree and a minimum 2 years of Information Technology experience
  • BS/BA in Computer Science, Engineering or related field, min., 5 yrs
  • Knowledge and understanding of IT service management processes would be advantageous
  • Be able to develop and implement new processes & review existing processes and identify areas for improvement
  • Good working knowledge of IT service management tools, ServiceNow experience would be highly desirable
  • Must have good analytical & innovation skills to study the current state of processes and reporting, perform gap analysis and recommend improvements
5

IT Process Analyst Job Description

Job Description Example
Our company is hiring for an IT process analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for IT process analyst
  • Lead the development of To-Be business process with appropriate improvements
  • Effectively identify, document and diagram business processes and software requirements by collaborating directly with business and IT stakeholders
  • Test and implement system changes to validate they meet business requirements
  • Facilitate requirements discussions, and lead efforts to develop requirements backlog capacity
  • Participate and communicate in daily and weekly team meetings and group activities
  • Present and participate in product demonstrations, risk analysis, status reporting, and more
  • Partners with senior analysts, end users and peers to document and analyze functional requirements, identify gaps and alternative approaches to meet requirements, and ensure all deliverables completed (adhering to approved methodology and documentation standards)
  • Partners with functional users and technical and reporting staff to determine best approaches, ensuring that approved solutions are implemented in a timely and correct fashion
  • Consults with internal customers from around the University on strategies for automating workflow in their units
  • Consults with internal customers from around the University on the most appropriate University-provided workflow solution
Qualifications for IT process analyst
  • Proven experience writing proposals for continuous improvement
  • Excellent documentation, excel and presentation skills
  • Knowledge of audit, asset management & compliance processes
  • Will be a team be team player & part of a regional team across multiple countries, time-zones
  • Extensive relevant experience in the IT services industry
  • Experience in implementing developing and implementing processes

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