Freight Forwarder Job Description

Freight Forwarder Job Description

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Freight forwarder provides rates and other ocean freight specific information to Customer Service, Operations, Sales and other stakeholders within the business.

Freight Forwarder Duties & Responsibilities

To write an effective freight forwarder job description, begin by listing detailed duties, responsibilities and expectations. We have included freight forwarder job description templates that you can modify and use.

Sample responsibilities for this position include:

Manage assigned customers and budget base
Manage assigned customer and budget base
Research and analyze competitive and industry trends
Ensure Customer Relationship Management tool
Administrative tasks such as invoicing, quotation
Being the filter, delegator and “project manager” for the client or regions delegated to you
Handle clients and shipments from A to Z (from booking to financial settlements)
Ensure correct treatment for each shipment (handle B/L’s, customs documentation
Manage and build long-term relationships with carriers
Sourcing new carrier relations

Freight Forwarder Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Freight Forwarder

List any licenses or certifications required by the position: GDP

Education for Freight Forwarder

Typically a job would require a certain level of education.

Employers hiring for the freight forwarder job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Marketing, Manufacturing, Communication, English, Associates

Skills for Freight Forwarder

Desired skills for freight forwarder include:

FDA & OGA transactions
ISF & ISF procedures
Logistics and transportation market
Microsoft office packages
POA & FPOA entry processes
Requirements related to Lacey Act & PPQ form 505
South China business
TIB / CARNETS
Trading
Air freight Rates & other paperwork related to Airfreight

Desired experience for freight forwarder includes:

MS Excel able to read and modify spreadsheets, sort, & filter data
You have good knowledge of the expedition processes and documents on import and export field and exceptional cargo (supplier conditions, Inco terms, basic customs regulations, tariffs)
You understand the financial picture around the shipping process (cost, profit / loss, currencies)
You are an experienced user of MS Office applications and IT systems (transportation, WHM, internal orders, POs, OS & D) used in the expedition
You have knowledge in the logistics resupply business
You have excellent communication skills in Dutch and English languages, both written and verbal

Freight Forwarder Examples

1

Freight Forwarder Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of freight forwarder. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for freight forwarder
  • Pricing negotiations
  • Development of Carrier review processes and reporting
  • Bring/sell technology to the carrier
  • Handle incoming calls from customers relating to Import/Export operations and shipment information
  • Handle Walk-in customers that would like to ship cargo by Air or Ocean
  • Receiving cargo into the warehouse and following all TSA Regulations
  • Prepare Export documents (HAWB, MAWB, Manifest)
  • Contact carriers to book a space for shipment and check all airlines for the best rates
  • Coordinate personal goods shipment for their Japanese customers throughout entire export process until delivery to their door in Japan
  • Arrange shipment of goods by identifying most suitable transport carrier
Qualifications for freight forwarder
  • Previous experience with customer relationships
  • You're an inquisitive, customer-focused and independent working team player with well developed communication and commercial skills who takes responsibility for his / her project
  • Has 3-5 years of experience from freight forwarding, preferably from ocean freight
  • Professional attitude/behavior
  • Bachelor degree in logistics or transportation is a plus
  • English is mandatory, Intermediate level in French is a plus
2

Freight Forwarder Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of freight forwarder. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for freight forwarder
  • Organizing the shipment of goods
  • Negotiating terms with carriers, booking cargo space, and making payments
  • Managing customs clearance procedures, transport documents, and insurance paperwork
  • Tracking and communicating shipment status with clients in real-time
  • Checking that shipments are delivered on time
  • Resolving issues including discrepancies and delayed arrivals, customs release
  • Project planning and execution, including on ground supervision
  • Coordination of all modes of transport
  • Customer service and upselling for exciting customers
  • Operations handling from our Control Tower setup
Qualifications for freight forwarder
  • Experience in transportation/ logistics is highly appreciated
  • Good organizing skills and detail orientation
  • Minimum 2 years experience in exports (air or sea)
  • Strong customer service skills via email and phone
  • Able to make outbound calls to customers and speak with ocean carriers
  • Must be able to pass typing tests (60 wpm and 7,500 kph)
3

Freight Forwarder Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of freight forwarder. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for freight forwarder
  • Responsible for the End to End customer experience, handling the operation from a-z procurement and upselling on a daily basis
  • Order processing management
  • Customer order plausibility analysis
  • Coordination / follow up of the shipment
  • Customs processing
  • Feedback to the customer (internal and external reporting of the shipments to the customer) by various means phone, EDI)
  • Operational troubleshooting
  • Non-conformance reporting in accordance with the KPI’s
  • Cooperation with approved subcontractors in accordance with agreed rates
  • End-to-end processing
Qualifications for freight forwarder
  • Must have experience with Windows based programs and advance Microsoft Excel skills a huge plus (pivot tables and v-lookup)
  • Must be organized, patient, and reasonable
  • Avsec level 4 (minimum) (D)
  • Minimum of 3 years Export experience
  • Customs knowledge
  • Preferably at least 2 years’ experience in logistic, supply chain, international trade or transport
4

Freight Forwarder Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of freight forwarder. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for freight forwarder
  • Seeking and following up on sales leads
  • Scheduling and performing customer meetings (physical & online
  • Act as a liaison between customer service and management to enhance the overall customer experience
  • Complete assigned tasks and take on continuous improvement activities to support the Department
  • Use technology to solve problems
  • Be known as a team player
  • Accept and effectively cope with change
  • Complete tasks and look for ways to help others
  • Remain calm, positive, and energized in busy environment
  • Effectively schedule ocean and/or air bookings for both hazardous and nonhazardous materials, simple and complex cargo shipments
Qualifications for freight forwarder
  • University studies (preferably Logistic, Transport or Commerce)
  • English - conversational level, French - advanced
  • Incoterms specifications are a strong advantage
  • Problem-solving ability, accuracy and attention to details
  • Receive and track customer bookings/orders
  • Notify customer of arrival and charges
5

Freight Forwarder Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of freight forwarder. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for freight forwarder
  • Process data through the Company’s system and obtain releases other government agency releases as appropriate
  • Identify transactions and tasks that require special handling, recommend improved processes to management and implement resolutions within assigned scope of responsibility
  • Be able to request, then negotiate, freight quotations to include details such as container capacities, packing dimensions and weights, coding
  • In addition to basic math, be able to analyze numerical data, understand components and relationships, find patterns and draw conclusions
  • Compose complex letters regarding issues and resolutions utilizing your ability to edit and proof business correspondence and reports and organize, prepare and assemble documents
  • Other duties related to the position / employment
  • Daily communication with ocean/air carriers regarding contract term maintenance, rate negotiation, space protection and any type of equipment dispute in general
  • Update the internal system of new/updated rates
  • Collaborate with the Sales Representatives on RFQ/RFP
  • Assist in resolving any billing/equipment disputes that arise from operational activities
Qualifications for freight forwarder
  • Follow the guidelines specified by the company’s business process team
  • Process Customs Entries, classify invoice, file RLF entries, enter electronic invoices
  • Own the process for FDA related entries
  • Review and prepare documentation with accuracy on every detail and aspect, not limited to but including Customs classification, I.T
  • Transmit information to ABI, verify results and make corrections if necessary, monitoring the release of customs and also any OGA as may apply (USDA, FCC, DOT… )
  • 3-5 years of experience in imports or combination of education and expertise

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