Customer Care Professional Job Description

Customer Care Professional Job Description

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Customer care professional provides MS Office, Windows XP / Vista, Lotus Notes support in the Wintel environement.

Customer Care Professional Duties & Responsibilities

To write an effective customer care professional job description, begin by listing detailed duties, responsibilities and expectations. We have included customer care professional job description templates that you can modify and use.

Sample responsibilities for this position include:

Take pride in delivering great service in a fun environment that celebrates recognition, vibrant, fast paced and diverse culture
Customer Effort Score
First Contact Resolution
Facilitating inbound customer service and credit relationship calls to all Corporate Card clients
Performing account maintenance, answering general billing inquiries and assisting with research on detailed questions
Provide backup call center support for corporate and business card members
Handle account maintenance requests received through mail
Other duties and/or special projects as needed for department needs
Addressing general and account-specific customer inquiries
Handle sensitive telephone and Internet communications with customers, which may include highly confidential information

Customer Care Professional Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Customer Care Professional

Typically a job would require a certain level of education.

Employers hiring for the customer care professional job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Education, Associates, Medical Terminology, Healthcare, Technical, Management, Business, Marketing, Engineering, Economics

Skills for Customer Care Professional

Desired skills for customer care professional include:

MS Office Applications
Construction methods and Company and government standards
Excel
MS Office products
Word
Insurance policies
Regulations and ethical considerations within a call center environment as directed by state and federal regulatory standards
Securities
Vivint.SmartHome's varied product line and installation processes
Windows based applications

Desired experience for customer care professional includes:

This position operates in a 24/7 environment
Education benefits available
Have been measured on Customer VOC (Voice of Customer) or NPS (Net Promoter Score), AHT (Average Handling Time) from the most recent company joined
Demonstrated ability to work effectively within a team environment independently
Focuses on Customer/Relationanship Care
Problem Solving/Information Analysis

Customer Care Professional Examples

1

Customer Care Professional Job Description

Job Description Example
Our innovative and growing company is hiring for a customer care professional. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer care professional
  • Provide world class Service to French card members, driving spend, loyalty and engagement, deepening the customer relationship on every call
  • Assist customers with their transactions accurately and efficiently
  • Ability to identify the unspoken needs of the customer
  • Seeks out opportunity and options of what "can be" done for our customer
  • Contributes to long- and short-term organizational goals of engaging members and FR productivity through the identification of service, support and retention opportunities
  • Ensuring clients are re-educated where necessary regarding use of @work and Billing Support Files and BTA (Business Travel Account) On line
  • Maintain and build excellent working relationships with our Corporate Clients, GCP (Global Card Payments) partners and Technologies groups
  • Acts as the primary liaison with customer in solving problems related to the application process and service
  • Educates and informs the customer by telephone, written correspondence and/or claims system about the documentation required to process a claim, required time frames, payment information and claim status
  • Perform repetitive tasks while maintaining targeted productivity levels, handling times, and accuracy and net promoter scores
Qualifications for customer care professional
  • The ability to really talk with—and listen to—our customers, like an expert
  • Competitive base pay plus incentives
  • Fun, fast-paced environment
  • Resolving product or service inquiries by asking probing questions, determining the cause of the issue
  • Minimum of 3-5 years of customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
  • Drives improvements and solutions
2

Customer Care Professional Job Description

Job Description Example
Our company is growing rapidly and is hiring for a customer care professional. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer care professional
  • Operate all processes within pre-determined compliance and control requirements, perform bulk transactions within in SLA
  • Receives calls and review correspondence from homeowners
  • Verifies completion of subcontractor workmanship and communications completion to office staff
  • Building strong relationships between travel agents, client account managers, senior leadership and clients directly to ensure consistency and clarity on data and payment processes
  • High levels of professionalism and customer service
  • Allocation of incoming payments against a portfolio of Business Travel Accounts
  • Investigate and problem solve to clear payment discrepancies
  • Maintain Regular contact with key stakeholders
  • Manage customer contacts in a prompt, efficient manner providing correct, thorough responses to needs and requests
  • Receive incoming orders from clients over the telephone, making sure requests are accurate and complete
Qualifications for customer care professional
  • Applicable language requirements based on market
  • Experience dealing with Australian customers strongly preferred
  • Willingness to work to shifts between 0700 – 1500 Monday to Friday
  • It would be an advantage to speak more than one Nordic language (Swedish, Danish or Finnish)
  • One year in a call centre environment and performing at a minimum overall 02 rating (meeting expectations) on most recent PMP
  • Perform outbound telephone calls to Corporate clients, primarily interacting with Program Administrators and Accounts Payable contacts
3

Customer Care Professional Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of customer care professional. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer care professional
  • Provide recognition and reward when you drive and deliver exceptional results
  • Respect and value you for your diversity, integrity, and teamwork
  • Manages customer contacts in a prompt, efficient manner providing correct, thorough responses to needs and requests
  • Recognizes concerns and is proactive by using resources and gathering necessary details to promote a positive resolution
  • Contributes to long- and short-term organizational goals of engaging members and Financial Representatives productivity through the identification of service, support and retention opportunities
  • Respond to incoming phone and email contacts from customers in a professional and efficient manner
  • Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences
  • Servicing BTA and Corporate Card company administrators who are the point of contact for our Danish clients
  • Handling customer queries as a member of the call centre (telephone)
  • Handle outbound programmes such as ‘welcome calls’ and ‘save a card member’
Qualifications for customer care professional
  • Influence clients away from manual payment channels by effectively communicating value proposition
  • Promptly and accurately track details of client interactions, issues and resolution/conversion
  • Evaluate account status inquiries at point of contact by analyzing information and quickly determining actions that need to be taken to assist the Client
  • Provide input and actively work with the Leadership team to identify and resolve issues that impact the Customer experience
  • Strong customer service skills/Relationship Care mindset
  • Excellent Interpersonal Skills to effectively service internal and external customers
4

Customer Care Professional Job Description

Job Description Example
Our growing company is looking to fill the role of customer care professional. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer care professional
  • Respecting confidentiality with regards to all customer DATA
  • Being flexible in adhering to different shifts in call centre
  • A full range of client servicing over telephone and e-mail correspondence
  • Your role requires you to take ownership of the call and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction
  • Deliver extraordinary service by responding to questions concerning administrative accounts at corporation level
  • Assess mood, inquiry & profile of the PA and consult to share relevant messages and offers
  • Understand the criticality & sensitivity of given responsibility as servicing involves high level executive officers of client organizations
  • Contribute to a positive team environment by acknowledging others’ contributions and celebrating their success
  • Should be able to provide alternatives and apply superior Service No call handling skills to ensure best possible solutions and FCR to customers
  • Build rapport quickly with customers/clients and put them at ease
Qualifications for customer care professional
  • Positive attitude and ability to work in a dynamic team within a multi-functional department
  • Proven ability to negotiate / influence in an outbound telephone centre environment
  • Experience interacting directly with clients/Program Administrators/Accounts Payable Departments
  • Diplomatic, Problem–solving and analytical skills
  • Knowledge of Desktop+ and mainframe systems
  • Knowledge of @Work is an advantage
5

Customer Care Professional Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of customer care professional. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer care professional
  • To manage calls effectively from start to finish, obtaining updates and providing them to the relevant parties involved
  • To administer daily, weekly and monthly statistical reports to internal and external customers using a range of software tools
  • To achieve all allocated administration tasks set daily, weekly and monthly etc, including processes spare part orders for HV partners
  • Follow established escalation procedures to transfer call information to all levels of management and support groups
  • Ensure the call management system is up-to-date and accurate at all times
  • Comply with all published HV policy guidelines
  • Offer custom solutions and negotiate positive outcomes
  • Meet metrics on VOCM, quality, contact rate and collection
  • Offering and managing hardship programs for Australia/New Zealand
  • Regulation driven action on accounts with guidelines defined
Qualifications for customer care professional
  • Proven analytical and decision-making skills to ensure appropriate resolution for the Client
  • Ability to identify and handle Customer inquiries completely and accurately, End2End mindset
  • Are reliable, and their team members can count upon them
  • Native level Japanese language skill is essential
  • Must be 18+ years of age and legally authorized to work- in the United States
  • Must be able to submit to a full background check

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