Credit Controller Job Description

Credit Controller Job Description

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Credit controller provides training to end users on KIPP Delta’s financial and time keeping systems and accounting policies and procedures, chart of accounts, etc.

Credit Controller Duties & Responsibilities

To write an effective credit controller job description, begin by listing detailed duties, responsibilities and expectations. We have included credit controller job description templates that you can modify and use.

Sample responsibilities for this position include:

Utilise SAP for invoice retrieval and client data
In charge of new customer's credit assessment, help the sales/marketing team
Chase customers for payment of overdue accounts and debts
To contact the Supervisor as soon as possible if there is a potential problem
Liaise with other departments (sales, customer services etc)
Keep customer files maintained with accuracy
Resolve queries as soon as possible
Prepare reports when required by the Supervisor
Gather bank information from the banking system
Post/allocate cash receipts/credit notes/journals in accounting system

Credit Controller Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Credit Controller

List any licenses or certifications required by the position: WHT, 9000, ISO, TDS, CICM, CPA

Education for Credit Controller

Typically a job would require a certain level of education.

Employers hiring for the credit controller job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Finance, Business, Economics, Accounting, Business/Administration, Management, Education, Accountancy, Finance/Accounting, Graduate

Skills for Credit Controller

Desired skills for credit controller include:

SAP
Collections software
Excel
VAT
Accounting and accounts systems
Policies and procedures
Relevant accounting systems
Microsoft Office
Financial systems ASW and proficient use of MS packages
Working in an office environment

Desired experience for credit controller includes:

Process credit card payments and cheque batches
Escalating any potential bad debt accounts to the Team Lead
Able to identify gaps in the current processes & procedures and propose enhancements that will increase results in the what we do
Foresight to distribute workload & tasks in time of absence from the team
Take the lead in identifying and obtaining further knowledge from outside of the department to aid the team in order to undertake their role effectively
Have a basic knowledge of the rules around Liquidation, Administration and such like

Credit Controller Examples

1

Credit Controller Job Description

Job Description Example
Our innovative and growing company is hiring for a credit controller. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for credit controller
  • Responsible for pursuing overdue debt on a portfolio of approx 120 US advertising customers and approx 300-400 UK advertising customers
  • Collecting funds for payments
  • Review account balances in relation to credit limits, risk and overdue payments
  • Chase customers for payment of overdue accounts
  • Manage own portfolio of accounts and build good relationships
  • Review account balances
  • Resolve any customer queries or disputes
  • Produce credit control reports
  • Update system daily
  • Preparation of reminder letters
Qualifications for credit controller
  • To aide new starters (Level 1’s) into their new role and be on hand to help should this be required
  • A minimum of 3-4 years experience in credit control and cash collections, preferably in a professional services environment
  • Exceptional communication skills as the successful Credit Controller will be required to deal directly with partners and clients
  • Experience of Star Practice Data Manager desirable but not essential
  • Must be a strong confident character, able to deal with difficult people
  • Keen to learn and has experience of some accounting
2

Credit Controller Job Description

Job Description Example
Our growing company is hiring for a credit controller. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for credit controller
  • Work closely with the Credit Control team and with the Credit Control Supervisor
  • Dealing with all customer contact from a variety of channels phone, fax, e-mail and letter
  • Ensure payments to providers are made within agreed payment terms
  • Take ownership of issues, and deal with queries
  • Take responsibility of your own portfolio of clients
  • Build client relationships and understand all payment terms
  • Establish new contracts
  • Improve and develop processes
  • Ensure all parties make payment to providers within agreed payment terms
  • Manage the relationship with all parties and understand the importance of regular communication
Qualifications for credit controller
  • Following through the Collections timeframe as per the Collections Processes and Procedures
  • Previous credit control experience (2 - 3 years)
  • Experience in making high volume of outbound calls
  • Experience and understanding of the purchase order process
  • Minimum GCSE C or above in English & Mathematics
  • Ability to organise own workload and meet demanding deadlines and targets
3

Credit Controller Job Description

Job Description Example
Our innovative and growing company is looking for a credit controller. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for credit controller
  • Manage and maintain an aged debt analysis of all outstanding payments
  • Run weekly update reports on all aged debt and hold weekly meetings
  • Manage the escalation process (for payments outside of terms)
  • Manage mailbox, resolving queries by telephone and email that have been allocated
  • Setting up process improvements where necessary
  • Chasing all allocated overdue debts by telephone, letter and dealing with all levels of personnel
  • Maintain portfolio of aged debtors to ensure timely collection
  • Prompt logging of all queries
  • Occasional travel to other UK locations
  • Building very strong relationships
Qualifications for credit controller
  • Thrives in a busy environment and handles stressful situations calmly and professionally
  • Be able to start in less than two weeks
  • 2 -3 years' experience required in a credit control/high volume customer service position
  • Experience within the Financial Services industry preferable
  • Knowledge of ARCS would be preferred but not essential
  • At least 3 years relevant experience in credit control
4

Credit Controller Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of credit controller. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for credit controller
  • Day to day management of credit accounts, including the commencement of litigation where necessary
  • Maintain chase information on the credit control system
  • Undertake regular reporting on debtor levels and overdue accounts to the various parts of the business and the Credit Manager and Credit Supervisor
  • Producing weekly client / supplier aged debtor reports
  • Issuing monthly client / supplier statements
  • Proactively chasing all outstanding invoices and claims assigned to your individual aged debtor report
  • Ensuring the integrity of individual client / supplier call logs
  • Achieving individual collection targets whilst minimising bad debt exposure
  • Resolving client / supplier queries
  • Ensuring Credit Control Guidelines are adhered to at all times
Qualifications for credit controller
  • Ability to persuade clients to pay whilst maintaining a positive relationship
  • Demonstrating confidence in dealing with people at all levels (internally and externally)
  • Ability to make sound judgements and decisions
  • Self motivated and ability to work without guidance
  • Knowledge of Practice Engine, time recording and debtors system or other time recording system
  • Experience in bank reconciliations and general support to finance team
5

Credit Controller Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of credit controller. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for credit controller
  • Immediately notifying the Credit Manager of any internal and external queries that may prevent cash target achievement
  • Immediately notifying the Credit Manager of any potential bad debt risks
  • Management of administrative reporting which include consolidated invoice SLA's, client call logs, dunning process, stop list process and query resolutions
  • Working closely with global Sales teams and Sales Orders Supervisor to ensure invoicing data/details are captured correctly and reflect all the necessary and important information
  • General administration duties relative to preparation of credit assessment, bank and trade references to help with credit assessment/minimise credit risk
  • The main goal is to keep the outstanding receivables of the customers as low as possible, using your powers of persuasion and result driven skills – all this, taking into account the credit policy and risk, but without endangering the commercial interests of the company
  • Actively participate in the telephonic and written collection
  • Apply correctly payment received against related invoices
  • Visit customers locally, to reach transparency as to the country and/or macro- economic environment and consolidate relationships or resolve any issues
  • Negotiate payment terms on a high level with Distributors and Sales Parties and Business Management
Qualifications for credit controller
  • Professional/financial services experience
  • Strong Credit Control background
  • Credit Control experience within professional services industry is desirable
  • At least 2 years of Credit Control experience
  • French, German or Italian speaking would be advantageous
  • Confident possessing strong business acumen with a professional approach

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