Rooms Controller Job Description

Rooms Controller Job Description

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Rooms controller provides operational support throughout Front Office, including Front Office, including but not limited to assisting as Duty Manager as required.

Rooms Controller Duties & Responsibilities

To write an effective rooms controller job description, begin by listing detailed duties, responsibilities and expectations. We have included rooms controller job description templates that you can modify and use.

Sample responsibilities for this position include:

Have a good knowledge of local area and surrounding facilities
Demonstrate and promote Quality Awareness amongst Front Office team
Responds to changes in the Front Office function as dictated by the industry, company and hotel
Coordinates and “rooms not ready” with the Front Office during periods of heavy occupancy
Keep all departments informed about room statuses, ensure reservations are in system
Assisting as hotel phone operator
Ensure the smooth operation of the housekeeping department
Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations
Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety
Prepare and ensure timely delivery of daily reports to other departments executive office

Rooms Controller Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Rooms Controller

Typically a job would require a certain level of education.

Employers hiring for the rooms controller job most commonly would prefer for their future employee to have a relevant degree such as Collage and University Degree in Hospitality, Tourism, Management, Hotel and Restaurant Management, Business/Administration, Education, Hotel Management, General Education, Finance, Accounting

Skills for Rooms Controller

Desired skills for rooms controller include:

Room types
Our PMS and CRS
Execute to standard
Front Office
Guest Services and Ideal Services Moments of Service scenarios
Cashing up procedure
Emergency Procedures
IMS and other front office related operational software
JW Marriott Marquis Hotel product and services
Local area and surrounding facilities

Desired experience for rooms controller includes:

Tracking the daily cleaning and maintenance process system and distributing the job assignments as they come in
Maintain lost and found log, tag and store items
Communicate with guests inquiring about lost and found items and shipments
Maintain the communication between front desk, housekeeping and maintenance
Ensure that all assigned guest calls or special requests are recorded and completed within 15 minutes
Support and improve housekeeping and maintenance services that effectively address problems affecting both guests and associates

Rooms Controller Examples

1

Rooms Controller Job Description

Job Description Example
Our company is looking for a rooms controller. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for rooms controller
  • Completion of all Opera reports that are focused on blocking certain room types for guests
  • Must be able to supervise area in the absence of the Assistant Front Desk Manager and Director of Front Office
  • Other functions not listed deemed necessary by the Assistant Front Desk Manager and Director of Front office
  • Be familiar with all S.O.P.s and Job Aids relating to the Front Office Operations
  • Develop and maintain positive productive working relationships with other associates and departments
  • Actively listen to and consider the concerns of other associates, responding appropriately and effectively
  • Review the virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments
  • Participate in the training and development of the rooms control team and provide training to associates when necessary
  • Be in charge of the MRT/PPM program with housekeeping and Engineering departments
  • Support and practice Empowerment within the Rooms Control section
Qualifications for rooms controller
  • Manage room inventory days out in advance and relay any overbookings or upcoming issues to the appropriate leadership
  • One year housekeeping/laundry experience
  • 1 year of experience of related experience in a hotel or related field preferred
  • Previous experience in a Guest service role
  • Keeping wastage of guest supplies and cleaning materials to a minimum
  • Being guest focused
2

Rooms Controller Job Description

Job Description Example
Our company is growing rapidly and is looking for a rooms controller. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for rooms controller
  • Must be able to assist in front office operations during busy times
  • Assuring that all Rooms Control Associates are continually updated with hotel promotions, rates, packages and discounts
  • Prepare and ensure timely delivery of daily reports to other departments
  • Perform any additional scope of duties if requested by the management
  • Coach and develop associates (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans)
  • Responsible for blocking all rooms prior to arrival, maintaining and ensuring accurate inventory availability
  • Ability to effectively use the L.E.A.R.N
  • Be knowledgeable about the hotel information, local attractions, restaurant and transportation available around the hotel, in house activities, in order to answer inquiries
  • Assist with wholesale and group reservations when needed or time allots
  • Review and clear all flags and mailboxes
Qualifications for rooms controller
  • Look through group blocks to ensure availability and contracted room assignments are available
  • Attending training and meetings where required
  • OPERA, Marsha, Guestware, Microsoft Office and other related operating systems
  • Deliver trainings and create development plans for the team
  • Previous experience in high customer contact environment
  • Basic office duties 1-2 years
3

Rooms Controller Job Description

Job Description Example
Our company is searching for experienced candidates for the position of rooms controller. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for rooms controller
  • Assist with Front Office Coordinators during peak arrivals and checkouts
  • Work closely with the Front Office Manager team to ensure a smooth overall daily operation
  • Must have complete understanding of room type availability
  • Must have full understanding of Select Guest Program
  • Must be able to train new Front Desk Associates
  • Must be able to run desk in short staff situations
  • Must have complete understanding of blocking the house
  • To be thoroughly acquainted with all Select Guest member programs, promotions and benefits
  • To ensure perfect delivery of all package elements, hand-written turndown cards and VIP amenities in conjunction with Housekeeping, Room service and FD
  • To review and respond to Medallia comments from Select Guests
Qualifications for rooms controller
  • Multi-phone line 1-2 years
  • PC, Tablet efficient
  • Safety training experience preferred
  • To deliver unique requests and anticipate guest needs based on past alerts
  • To serve as the Ambassador for the Front of the House
  • Be familiar with reservations, rooms control and basic room inventory
4

Rooms Controller Job Description

Job Description Example
Our company is looking to fill the role of rooms controller. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for rooms controller
  • Oversees execution of Pre-Registration procedures Mon – Friday (Weekends when scheduled)
  • Responsible for blocking all group and F.I.T guest reservations in the rooms PMS System
  • Manages available rooms inventory in the rooms PMS system, including special requests, long stay guests, VIP’s
  • Manages all late departure requests
  • Blocks all one-night “holes” in available inventory
  • Support Front Desk staff by participating in training efforts, assisting at the Front Desk during peak arrival periods and break times, and answering telephones
  • Coordinate amenity delivery arrangements with Guest Rom Dining
  • Support the Manager On Duty
  • Performs the functions of a Front Desk Agent during peak arrival or departure periods
  • Focus on the detailed reports for 72 hours in advance to ensure guest satisfaction is at its highest level
Qualifications for rooms controller
  • IHotelier
  • Network Share Folder
  • Vacation Ownership Point System
  • Comp stay bookings (BOD)
  • Manual Points Deductions
  • Points Refund
5

Rooms Controller Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of rooms controller. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for rooms controller
  • Make accurate and decisive leadership decisions to assist the front desk with guest challenges
  • Handle any and all billing questions the guests have
  • Blocking and balancing the house in accordance to the selling strategy and availability
  • Ensuring that guests are checked into rooms according to their preferences and arrival times
  • Prepare group/VIP key packets and arrivals
  • Place rooms in OOO status and communicate with Housekeeping and Engineering
  • Work closely with Revenue Management to help control the overbooking process
  • Hold team members accountable when checklist items are not being completed
  • Co-ordinate with Events and Sales for any group bookings
  • Ensure all special rates and comp forms are filed and complied with ISRA
Qualifications for rooms controller
  • Room Inventory
  • Previous hotel front desk experience (strongly preferred)
  • Previous guest relations training (preferred)
  • Previous customer/guest service experience
  • Previous cash handling and multi-phone usage experience strongly preferred
  • Strong knowledge of Microsoft Office Software preferred

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