Communications Supervisor Job Description

Communications Supervisor Job Description

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Communications supervisor provides technical training to S&C field staff to identify root cause identification of PTC and S&C Wayside related failures;.

Communications Supervisor Duties & Responsibilities

To write an effective communications supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included communications supervisor job description templates that you can modify and use.

Sample responsibilities for this position include:

Participate in and lead brand/communication initiatives
Work with senior team members to set communications objectives and strategies
Manage preparation, development, execution and stewardship of media plans for specific clients and/or brands, and accountable for supporting the team and ensuring plans are executed in line with Vizeum and client processes and standards
Develop ability to independently manage all aspects of the brand, while briefing the Associate Communications Planning Director or Communications Planning Director on key happenings and issues
Support Associate/Communications Planning Director in the collection and evaluation of syndicated consumer and media consumption information
Provides relevant insight and input into existing and emerging media opportunities (thorough awareness of available media and marketing services vendors)
Leverages thorough understanding of the client’s media AOR and Reach-Based planning process and procedures to help achieve communications planning objectives and optimize media investment
Serves as a facilitating contact point for client’s internal media staff and the primary contact point to client’s brand staff when media issues are discussed
Ensure constant communication between Vizeum and various creative agencies (and other external partners)
Develop and maintain time-lines for all projects

Communications Supervisor Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Communications Supervisor

List any licenses or certifications required by the position: DPSST, EMD, EMT, SCCJA, CCNA, CCENT, PMP, PROSCI, NIMS, SEM

Education for Communications Supervisor

Typically a job would require a certain level of education.

Employers hiring for the communications supervisor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Communications, Journalism, Marketing, Education, Business, Public Relations, English, Business/Administration, Associates, Advertising

Skills for Communications Supervisor

Desired skills for communications supervisor include:

Microsoft Office programs
S&C project management
Web analytics
Applicable regulatory signal systems
General instructions
Railway S&C standards
S&C systems infrastructure and related safety appliances
Standard S&C specifications and procedures
Applicable regulatory requirements
Microsoft programs

Desired experience for communications supervisor includes:

Serves as a resource for planners and assistants for advice, counsel & mentorship
Strong ability to manage crisis or red-flag situations
Understanding of the financials of client/agency relationships
Motivation to participate in agency development and new business
Strong negotiation skills that result in measureable savings for clients
Excellent track record of maintaining multiple client engagements at once and presenting growth opportunities to supervisors

Communications Supervisor Examples

1

Communications Supervisor Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of communications supervisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for communications supervisor
  • Funky, flexible workspace
  • Really smart colleagues
  • Client-facing assignments
  • The chance to play the PR equivalent of major league ball
  • Playing a pivotal role in handling day-to-day assignments for clients, including content creation and oversight project and account management
  • Oversees the team’s daily activities relating to the preparation of written communications to policyholders and the research of policyholders’ questions
  • Oversees the team's daily activities relating to the preparation of VUL sub-account transfers, IUL index account allocations and VUL/IUL transfer authorizations
  • Oversees the daily administration of escalated customer/producer inquiries/complaints ensuring escalated inquiries, concerns and/or complaints are resolved promptly, fairly and effectively
  • Provides guidance to service team members on customer complaints, inquiries and/or concerns
  • Supervises and oversees research of policy information and history to resolve escalated complaints
Qualifications for communications supervisor
  • Responsible for the web content strategy and the management of digital assets
  • Develops business unit presentations and produces the a quarterly newsletter
  • Assist marketing staff in in the execution of digital marketing campaigns
  • Assists marketing management with the implementation of various projects and daily activities
  • Maintain the web platform to improve our web presence and online image, strengthen our branding, and provide a greater resource to our internal and external customers, boosting site traffic
  • Support pipeline growth of regional events (workshops and trade shows) to generate sales leads, while maintaining high sales rep satisfaction level
2

Communications Supervisor Job Description

Job Description Example
Our company is hiring for a communications supervisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for communications supervisor
  • Identifies and communicates customer/producer complaint trends and issues to more senior management
  • Develops assigned team’s work schedules and supervises work-shift and overtime schedules including anticipating volumes and staffing needs
  • Provides more senior management with analysis and metrics regarding the performance and workflow trending of assigned area(s) of responsibility
  • Provides information to more senior management to support the creation of the budget for assigned area(s) of responsibility
  • May act as point of contact and subject matter expert supporting organizational projects
  • Create and manage the internal and external communication plan for Executive Leadership in SGBG
  • Analyze data to assess communication return on investment utilizing both qualitative and quantitative methods
  • Provide day-to-day account management and planning for clients on corporate positioning and messaging, integrated public relations and consumer and business-to-business communications
  • Establish framework for activating multi-channel media relations programs, reflective of current media landscape and demands and executing initiatives – from influencer partnerships to media events, corporate transactions, product unveilings and SMTs
  • Build and maintain strong relationships with reporters, editors, bloggers and influencers
Qualifications for communications supervisor
  • Directs the marketing communication specialist to deliver projects on time and on budget
  • In collaboration with manager, maintain operating plan and budget
  • Bachelors in Marketing preferred
  • Prior experience in medical device marketing, including agency experience, preferred
  • Computer proficient with high technical competency in web development and digital marketing
  • Good understanding of marketing concepts
3

Communications Supervisor Job Description

Job Description Example
Our company is hiring for a communications supervisor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for communications supervisor
  • Manage multiple client relationships, tailoring approach to individual needs
  • Project management and oversight of the work of teams including mentoring of junior team members and integrated plan oversight of social, research, creative and media
  • Liaise with analytics team to develop sophisticated reporting models to demonstrate program impact on core KPIs, which may include affinity, consideration, message adoption and share of voice
  • Completes and submits daily status reports regarding unusual incidents to Communications Director
  • Direct supervision, coordination, monitoring, communicating with and evaluation of all Communications Center employees
  • Liaison with patients, public safety agencies and other customers
  • Maintain daily shift logs of significant events and information that occurs during assigned shift
  • Prepare employee corrective action, recognition, evaluations and Communications Center contact reports
  • Provide staff counseling and guidance and information regarding Communication Center operations
  • Promptly investigates incidents involving assigned units or personnel, including, filing of internal reports, and counseling staff
Qualifications for communications supervisor
  • 3+ Years of experience in Client Customer Support & Operations that directly aligns with the specific responsibilities for this position, including 1+ years of managerial, supervisory, and/or demonstrated leadership experience (Required)
  • An understanding of how to modify messaging for multi-channel delivery (print, email, digital signage, web)
  • Highly organized and attention to detail and accuracy a must
  • Minimum of four to five years of public relations experience specifically related to media relations strategy
  • Exhibits best-in-class approach to media relations, including working with established and emerging media platforms to generate results, particularly with national business and consumer outlets
  • Experience in developing and executing consumer and business-to-business strategic communications plans and confidence in presenting them effectively and persuasively to clients
4

Communications Supervisor Job Description

Job Description Example
Our company is looking for a communications supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for communications supervisor
  • Prepare reports and manages projects as assigned by Operations Manager or above
  • Ensures that assigned personnel are fully informed of company policies, local procedures and other information pertinent to operations
  • Makes work assignments with available personnel
  • Works cooperatively with the Communications & Business Development to ensure that problem or complicated calls are handled properly
  • Performs corollary duties, within reason, at the direction of superiors
  • Develops and maintains relationships with key UPS GBS leaders, contacts, and sources to gain awareness of organizational priorities, plans, and activities
  • Researches, solicits, writes, and edits news and feature stories, and other various materials to inform, engage, and educate UPS people on UPSers.com
  • Performs editorial reviews to ensure content and deliverables meet UPS style, readability, and business guidelines
  • Develops and maintains a GBS editorial calendar that is aligned with the Corporate editorial calendar provides updates to the GBS Human Resources calendar with key events and Communications strategy implementations
  • Create additional UPS branded materials, including infographics, flyers, and banners to support ad-hoc and GBS strategic communications projects
Qualifications for communications supervisor
  • Proficiency in social media and developing and implementing integrated strategies
  • Attention to detail and the ability to set and meet deadlines without sacrificing quality
  • Additional proficiencies required include excellent interpersonal skills, solid news and issues judgment, design skills and an understanding of how global businesses and organizations operate
  • Degree professional
  • Play major role in creation of communications plans and goals, including development of both tactical and strategic elements
  • CCTV Operator TTT/D335/80055/4
5

Communications Supervisor Job Description

Job Description Example
Our growing company is looking to fill the role of communications supervisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for communications supervisor
  • Develops content within the UPSers.com content management system and posts it to UPSers.com
  • Will support the transition from static email design and delivery to personalized, responsive email distribution
  • Demonstrates negotiation techniques in situations to gain consensus among those involved
  • Presents options to peers and stakeholders on alternative methods for getting information to UPS people when standard publication channels are not appropriate
  • Advises, counsels, and collaborates with cross-functional teams to share project information and to advise on content and channel standards and develop communications plans
  • Proactively and independently support the R&D communication team by defining the communication needs, goals, priorities and channels for your stakeholders
  • Proactively foster relationships with your business stakeholders to provide expertise and support them in their communications needs
  • Deliver breakthrough levels of improvement by applying process improvement tools
  • Achieve customer service goals and affect advancements in the quality and level of care provided by communications center personnel assigned
  • Provide leadership and assistance in the planning, development, implementation, and monitoring of customer service related outcomes
Qualifications for communications supervisor
  • EMD Certified
  • Must be available for recall 24 hours a day for emergency situations
  • Must be flexible in work schedule to meet the demands of the company
  • Must attend scheduled and called meetings
  • Ability to exercise discretionary authority (within given limits) with logic and consistency
  • Ability to objectively and accurately evaluate performance of others assigned to their shift

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