Communications Operator Job Description
Communications operator
provides general administrative and logistical support to the office in accordance with UN Women rules, regulations, policies, and strategies.
Communications Operator Duties & Responsibilities
To write an effective communications operator job description, begin by listing detailed duties, responsibilities and expectations. We have included communications operator job description templates that you can modify and use.
Sample responsibilities for this position include:
Answers incoming calls and transfers as needed following switchboard call processing procedures
Responds quickly and accurately to all Codes following proper procedures
Provide paging services using our staff directory and medical on-call schedule
Keeps up-to-date procedures and telephone numbers in proper order for all operators to review
Answering/transferring guests/employees to appropriate lines or departments
Close coordination with the dispatch services provided by Parsons TOC Operators the City’s electrical maintenance contractor
Responds to inquiries from non-governmental organizations and media agencies according to established procedures
Initiates emergency response procedures for overdue camp, overdue vehicle, distress call, request from another national program, rescue coordination center or other agency, or other situations per established procedure
Uses the Public Address System according to hospital procedures
Call in after-hours surgical teams as directed and in accordance with procedures
Communications Operator Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Communications Operator
List any licenses or certifications required by the position: GED, LEADS, NIMS, NCIC, ICS
Education for Communications Operator
Typically a job would require a certain level of education.
Employers hiring for the communications operator job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in Communications, Education, History, Associates, Management, Law School, General Education, Voice, Business/Administration, Public Relations
Skills for Communications Operator
Desired skills for communications operator include:
Departments
Events
Microsoft Office in a Windows environment with a beginning level of proficiency
PC's
Services
Stores
Procedures
Regulations
Rules
Construction practices
Desired experience for communications operator includes:
Knowledge of switchboard operations
Ability to work and respond to a stressful environment
Ability to work a flexible work shift to include nights, weekends, and holidays
Basic computer knowledge/awareness
Complies with the Employee Code of Conduct
Promotes evidence of adherence to the hospital confidentiality policy
Communications Operator Examples
1
Communications Operator Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of communications operator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for communications operator
- Two (2) years’ experience in operation of a PBX console or high phone volume capacity
- Answer and transfer external and internal calls to the main number for the UWMC
- Monitor and respond to alarms
- Receive and dispatch emergency calls (including Code Blue and other medical emergencies)
- Provide afterhours coverage for the MEDCON service
- Perform other related duties as necessary (including acting as Lead Operator)
- Provides professional customer service to our patients and families
- Greats each customer in person and on the phone and refers customer to the appropriate department
- Participates in Intake team performance improvement
- Maintains the confidentiality of patient, visitor, physician, staff information
Qualifications for communications operator
- Responds to the lifeline system in a timely manner and follows through with documented response protocols
- Maintains logs and reports of malfunctions of the telephone system
- Trains new employees in the use of telecommunications systems
- Managing multiple line on switchboard
- Assisting Front Office with daily tasks
- Assisting Security/Engineering radio or call specific persons in any urgent matter
2
Communications Operator Job Description
Job Description Example
Our innovative and growing company is looking for a communications operator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for communications operator
- Administering basic and restricted advanced life support to patients at the scene, en route to the hospital and in a pre-hospital setting in accordance with federal, state, and local laws, regulations and standards
- Schedule and dispatch patient transport crews, equipment, or services to appropriate locations according to customer requests, specifications, or needs, using radios or telephones Relay dispatch assignments, messages, and information to or from patient transport crews, and supervisory staff using telephones or two-way radios
- Testing and monitoring the City’s traffic signals communications and operations
- Acting as liaison between City staff and the City’s electrical contractors in terms of repairs and testing
- Confirming testing and maintenance activities for the City’s various ITS systems
- Maintains communications watch during shift
- Operates HF/VHF radio, satellite phones, telephone equipment and office equipment
- Relays aircraft schedules and movements to field camps and other stations
- Maintains radio logs and status reports utilizing Word, Excel, Power Point, and other applications in a timely and accurate manner
- Establishes and responds to communications with other national programs as required
Qualifications for communications operator
- Experience with traffic signals communications and operation
- Handles sensitive information in a confidential manner
- Interacts with the National Science Foundation, military organizations, and other organizations via phone, radio, email, and in person in a professional manner
- Recognizes and reports office and communications equipment malfunctions or failures to technicians
- Tracks vehicle travel away from station
- Tracks field camps (personnel remaining in the field overnight or longer)
3
Communications Operator Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of communications operator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for communications operator
- Schedule and dispatch patient transport crews, equipment, or services to appropriate locations according to customer requests, specifications, or needs, using radios or telephones
- Supports any local or field personnel by relaying messages, seeking information, or establishing radio-phone patches
- Provides communications and administrative support in the Emergency Operations Center (EOC) as assigned
- Supports radio communications as required during emergency incidents and drills
- Works a varied schedule to ensure 24/7 coverage of the communications
- Acts as an information center receptionist for patients, physicians, visitors, Clergy and salesmen, Uses a personal computer to access patient information and attendant telephone directory
- Record Reconcile invoices to the department check book
- Process advance payments of reservations and submit guest receipts
- The Operator is responsible for providing general information about the resort and assisting callers responding to emergencies connecting the appropriate individuals by phone or radio
- Responsibilities include performing the duties of a 911 operator, to include dispatching police officers, fire department, ambulances, and student patrol personnel
Qualifications for communications operator
- Current or prior hospital switchboard experience preferred
- Incident Command System (ICS) 100 and 200 certifications required for offer consideration (training offered through FEMA)
- Minimum two years’ experience in customer service, radio operations, communications technology or related field required
- Computer skills required, including Word, Excel, PowerPoint and e-mail applications
- Good judgment and exceptional communication skills required
- Must have an ability to independently prioritize requests by level of urgency
4
Communications Operator Job Description
Job Description Example
Our company is hiring for a communications operator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for communications operator
- Provides direction to SLETS staff members during the course of the day to ensure all emergency and non-emergency calls are handled in a timely manner
- Determine levels of service, amount of equipment, vehicles, materials, or personnel required to satisfy the request for service in a safe and efficient manner
- Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for dispatch purposes
- Monitor and operate a radio console
- Enter and modify information into local, state and national computer databases
- Confer with customers and supervisory staff in order to address questions, problems, and requests for service or equipment
- Maintain and understand jurisdictional boundaries, thoroughfares, landmarks, public buildings and waterways within the response jurisdiction and facilities that are normally serviced or destination locations
- Arrange for necessary repairs and appropriate allocation of assets in order to restore service and schedules
- Advise duty personnel and supervisory staff about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards
- Provide daily monitoring and status updates of tasks assigned to the patient transport crews to ensure that patient care documentation is received within the time standards as outlined by departmental and State Licensure Policy
Qualifications for communications operator
- Strategic Accounts support
- Headquarters support
- Able to pass a call center skills assessment instrument
- Proficient computer skills to include Microsoft Office applications
- PBX experience preferred but not required
- Prior experience as a Communications/PBX Operator and the ability to operate a telephone console/switchboard, public address system, pagers and radio dispatch systems is preferred
5
Communications Operator Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of communications operator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for communications operator
- Provide 1st level support for all Emergency related issues that present themselves to the Operator Call Center
- Proactively monitor social media, CNN, and NYC OEM feeds for pertinent news that could affect NYULMC negatively, causing a disruption to everyday business
- Liaison with Telecom Senior leadership, Security leadership, and Emergency Management team to aid in the message delivery and actions that are designed to keep the employees at NYULMC, HJD, and Lutheran safe
- Proactively call critical department, Buildings, RED+F, to see if all systems are operational
- Ability to receive and efficiently execute instructions from EM+ER, Charge Nurse and Administrator On-Call
- Assist with Fire Safety Alerts (include Fire Alarms, Smoke Condition and Fire Drills
- Activate Security Alerts per incident type (Combative Person, Bomb Threat, Active shooter)
- Watch Command High Impact Notification via OEM Radio (10/60 and MCI Level B, C, D Notifications)
- Control over Send Word Now and Single Wire emergency systems
- Keeping of Electronic logs of all Roll-Call and all reported incidents details and report findings to appropriate leadership
Qualifications for communications operator
- Must be able to respond calmly and correctly to emergency situations
- Candidate must also be able to understand and carry out oral and written instructions
- Related A.S
- Excellent communications skills and ability to deal with the public in a courteous manner
- Must be able to multi-task phone, radio and alarm system traffic and prioritize according to level of response needed
- Must be fluent in English, with excellent telephone communication skills