Club Attendant Job Description
Club attendant
provides a professional and immediate response to guests concerning all menu items and their preparation.
Club Attendant Duties & Responsibilities
To write an effective club attendant job description, begin by listing detailed duties, responsibilities and expectations. We have included club attendant job description templates that you can modify and use.
Sample responsibilities for this position include:
To be fully conversant with hotel emergency procedures
To report for duty on time, clean and tidy and wearing appropriate uniform
To give full co-operation in a prompt and helpful manner to any guest or colleague requiring assistance
To abide by all current rules and regulations within the department as per training manual
To report all maintenance requirements and risks in the workplace to your supervisor
Assist in the smooth and efficient running of the Executive Lounge
To have a good knowledge of the operations in the Executive Lounge including morning breakfast, lunch, afternoon tea, evening cocktails and dinner
Plans, directs, controls and coordinates the activities of specified areas, which includes guest registration, room assignment, guest services /-recognition program, cashiering, Swiss Executive floor operation, luggage handling, concierge services, morning breakfast and other F&B supplies during the day
Knowledge of Swiss Club Gold benefits F&B outlets and cuisine
To receive and welcome guests and deal with their enquiries in an efficient and pleasant manner
Club Attendant Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Club Attendant
List any licenses or certifications required by the position: CPR, TABC, AED, AFLCA
Education for Club Attendant
Typically a job would require a certain level of education.
Employers hiring for the club attendant job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in General Education, Education, Early Childhood Education, Hospitality, Management, Tourism, Graduate, Communications, Culinary, Culinary Arts
Skills for Club Attendant
Desired skills for club attendant include:
Operations Department policies and procedures
Menu items
Beverage lists and promotions
Contents and preparation methods
Garnishes
Emergency procedures
Menu
Excel and Wordperfect are an asset
Be able to identify menu items and ingredients by appearance
CPR and First Aid
Desired experience for club attendant includes:
Good mobility to maneuver between tables or within narrow spaces to deliver food to customers
Manual dexterity sufficient to chop, mix, blend, whip a variety of foods and liquids
1 year of childcare experience or childcare education
Must have open availability including weekends, holidays and evenings
Register all VIP and Executive Floor guests residing in the hotel
Responding to VIP and Executive Floor guests’ expectations
Club Attendant Examples
1
Club Attendant Job Description
Job Description Example
Our company is looking to fill the role of club attendant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for club attendant
- Updating client history / profile
- Update frequent flyer miles
- Settlement of guests’ bills
- Responsible for the correct posting of all dockets onto guests bills
- To ensure buffet breakfast, lunch, afternoon tea, evening cocktails and dinner are set up on time and cleared properly
- To ensure other drinks and snacks are re-stocked/filled during the lounge opening hours, liaise with kitchen and F&B
- To ensure standard international newspapers are available, tidily stocked and up-to-date, liaise with Concierge and Reception
- To ensure the lounge is kept clean and tidy at all times, liaise with Housekeeping
- To correctly balance all postings by shift end and resolve any discrepancies
- Handle meeting room
Qualifications for club attendant
- Train new starters
- Assist Supervisor in preparing manual, check list and order stationary
- Ensure excellent communication between all departments
- Performs any additional tasks assigned by his/her supervisor
- Assist in executing promotions, special events, kiosk events, slot tournaments as needed
- The position requires excellent communication skills including verbal and written, with the ability to speak, read, write and understand the primary language used in the workplace
2
Club Attendant Job Description
Job Description Example
Our company is growing rapidly and is looking for a club attendant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for club attendant
- Request the Kids Club cleaning or maintenance when necessary
- Legibly document all pertinent information in GoConcierge
- Delivers and receives golf bags, cleans and maintains patron clubs and equipments and assists with loading and unloading of golf bags
- Maintains a clean and organized bag room
- Assists with delivering driving range equipment, as needed
- Set up morning continental breakfast buffet and late afternoon hors d’oeurves
- Ensure food station and table set-ups are complete
- Retrieve and transport dirty tableware to designated area and operate dishwashing equipment
- Assist guest with any food and beverage requests including familiarity with creating cocktails and alcoholic beverages
- Maintain cleanliness of club lounge
Qualifications for club attendant
- Previous experience as a bartender preferred
- Minimum one (1) year cleaning experience preferred
- Must be able to stand, walk, and/or bend for duration of shift
- Must be able to lift, carry, push, and pull up to 100 pounds
- Must be able to obtain and maintain any necessary certifications and/or licenses
- Ability to work all shifts including weekends and holidays required
3
Club Attendant Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of club attendant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for club attendant
- Liaise with Concierge and Front Office to respond with to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Ability to service up to 40-50 guests at one time, ensuring that a superior level of service is maintained
- Helps to ensures all Leisure equipment is in good condition and receives regular maintenance, , Pool, Steam Room and Gym
- Interacts with guests and members to obtain feedback on product quality and service levels
- Maintains building interior by dusting and polishing furniture, equipment, mirrors and fixtures
- Completes minor equipment and building repairs such as plumbing, electrical, painting, Informs management of potential problems by reporting special customer requests, supply shortages, broken or missing equipment or fixtures
- Other duties may be assigned by managemen
- Responsible for the set-up and break down of food and beverage for AM Breakfast and PM Appetizer Services on Buffet Line, Including retrieving items from kitchen and keeping buffet line stocked
- Maintaining & busing tables , clearing dishes, glasses, napkins for guests
- Maintain the Club lounge & pantry for cleanliness including floors, windows, buffet line & pantry
Qualifications for club attendant
- Cardiopulmonary Resuscitation (CPR) from an approved organization (within 60 days of employment)
- State certification (see state specific requirements)
- Must complete Club Orientation training prior to beginning Kid's Club Attendant training
- Must complete Kid's Club Attendant training prior to working alone in Kid's Club
- Must complete Club Safety training within 30 days of hire
- Must have full open availability from Memorial Day weekend to Labor Day weekend
4
Club Attendant Job Description
Job Description Example
Our company is growing rapidly and is hiring for a club attendant. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for club attendant
- Provide an inviting atmosphere where guests may receive a quick meal, drink and/or socialize with other guests
- Stocking breakfast plates, cocktail plates, coffee cups, cloth napkins, silverware
- Polishing & rolling silverware, Polishing glassware
- Daily Requisition & responsible for maintaining ordering and inventory logs to assure proper food and beverage items are always in stock and par levels are accurate
- Follow safety and sanitation policies and procedures
- Serving Wine & Champagne in the evening
- Business relations with guests thru exceptional customer service by taking care of their needs in the lounge
- Cleaning assigned areas according to standards and complete assignments
- Ensuring all the needed supplies are on the turndown cart-all terry, chocolates, glasses, amenities and other miscellaneous supplies
- Reviewing assignment sheets for any VIP’s, or special requests
Qualifications for club attendant
- Must be available to work Fourth of July weekend
- Physical duties of the job include lifting, pushing and puling 50lbs
- Must have a working knowledge of golf operations
- Must be physically able to lift, carry and deliver golf bags and driving range equipment in a timely fashion
- Working knowledge of the rules and regulations of the game of golf
- Must be able to work all shifts including mornings, evenings, & weekends, flexibility to work shifts as required
5
Club Attendant Job Description
Job Description Example
Our company is looking for a club attendant. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for club attendant
- Complying with all AAA five diamond standards, other turndown procedures in the bedroom and bathroom areas of the guestrooms
- Replenishing used glasses, towels, guest amenities (soap, shampoo)
- Wiping out wet tubs, sinks, showers, used ashtrays, counters, and floors
- Properly folding back the comforter and turn down the sheets, neatly
- Turning off those lights not designated as turndown lights, ceiling fans, and televisions
- Emptying all wastebaskets
- Accommodating guests’ requests for time of service
- Removing all garbage and dirty linen in the laundry area
- Coordinate member and guest events, fitness, and tennis reservations
- Provide administrative assistance to the Executive Office and Sales team
Qualifications for club attendant
- Must have intermediate level proficiency with computers including the use of Microsoft office (Excel)
- Must have previous experience working with PMS system (Opera, Micros)
- Ability to work under high demand /volume situations, maintaining professionalism at all times
- Must have superior guest service skills
- A min experience of 1 year with Food and Beverage Service in a fast pace environment
- High School Diploma is preferred, however, we will train an appropriate (experienced) candidate