Chargeback Analyst Job Description
Chargeback analyst
provides training or explanations to extended team, internal Mastercard teams and potentially customers on Mastercard processing, products and services.
Chargeback Analyst Duties & Responsibilities
To write an effective chargeback analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included chargeback analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Contact Customer Service, Sales, or Strategic Services for information pertaining to claim to determine validity by requesting information and documentation surrounding the shipment
Follow-up on rebilled items to maximize collections
Keep manager updated on outstanding issues for month-end reporting
Maximize the recovery of chargebacks
Develop plans to prevent, when possible, future chargebacks
Review, monitor, and investigate customer accounts for any changes and/or discrepancies
Follow up with factories/internal departments to resolve problems and/or answer any additional questions or inquiries they may have
Research chargebacks and build dispute cases
Communicate issues with factories and negotiate to recover funds back
Prepare accurate and appropriate responses to disputes
Chargeback Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Chargeback Analyst
List any licenses or certifications required by the position: MS
Education for Chargeback Analyst
Typically a job would require a certain level of education.
Employers hiring for the chargeback analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Finance, Accounting, Education, Business/Administration, Business, E-Commerce, Advertising, Marketing, Associates, Statistics
Skills for Chargeback Analyst
Desired skills for chargeback analyst include:
Visa/MasterCard Operating Regulations
Workstations and database software
Internal and network processing systems and software Regulation E and Visa
MasterCard processing timeframes and regulations
Credit card and chargeback processing Visa/MasterCard regulations
Regulation E compliance
MS Office
MS Office especially in Word and Excel
Airline
Computer like MS Word
Desired experience for chargeback analyst includes:
Communicate with Production and Sales teams on customer returns
Investigate credit requests, short ships, and verify the validity of customer chargebacks
Receive and document customer returns, damaged products, expired products and miss-shipped products
Prepare and analyze inventory reports
Ensure timely and accurate processing of initial debit memo (CB) requests within the iContracts system
Ensure timely and accurate processing of resubmitted debit/credit memo (CB) requests within the iContracts system
Chargeback Analyst Examples
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Chargeback Analyst Job Description
Job Description Example
Our innovative and growing company is hiring for a chargeback analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for chargeback analyst
- Ensure confirmations and reconciliation reports (EDI849 or Excel/PDF) are accurately stated
- Assist CB Supervisor with reconciling and reducing CB deductions on the AR
- Play a key role in testing, validating and implementing the iContracts platform for chargebacks
- Respond to ad hoc requests for CB information
- Assist the CB Supervisor in month-end CB reporting
- Claims Processing (75%) Review and manage multiple queues in support of 200–400 clients
- Gather supporting claim information from the various vendor portals
- Coordinate with the Cash Applications Department for the resolution of claims from the vendors without vendor portals
- Coordinate with various departments for the resolution of claims
- Maintain log of all open claims
Qualifications for chargeback analyst
- Detail-oriented with demonstrated analytical and problem-solving skills
- Ability to recognize non-obvious systems activity patterns
- Excellent customer service skills, organizational skills & communication skills
- Obtain proof of delivery information and provide to vendors as needed
- Participate in other critical projects as assigned by management
- Conduct weekly reporting on status of open claims
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Chargeback Analyst Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of chargeback analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for chargeback analyst
- Significant collaboration with our distributor partners to drive change around our chargeback processes in order to facilitate effective end-to-end policies and procedures that will deliver sustainable results
- Assist leadership with creating and implementing governance processes to ensure standardization and efficient chargeback policies, procedures, and processes to harmonize all aspects of chargeback operations with the appropriate flexibility to meet customer/market needs and dynamics
- Support and propose continuous process/system improvement initiatives across the chargeback operations teams such as root cause analysis, error prevention solutions, and distributor settlements
- Resolve chargeback errors in accordance with OLA’s and SLA’s utilizing advanced technical skills to assist in analyzing outstanding chargeback disputes
- Identify and understand key areas of change management with the ability to recognize and communicate the impact of change to Contract Operations
- Perform business analytics and provide actionable reporting to assist in efficient and accurate chargeback processing
- Collaborate with our Vistex IT partners to ensure the business requirements are supported while ensuring technology functionality and performance appropriately supports contracting activities
- Complete training and remain current in tools and skills related to chargeback processing, internal control procedures, and SOX compliance
- Maintain chargeback related training material and updated desktop procedures in order ensure standard team practices that adhere to best practice efficiency and accuracy
- Document any identified gaps in chargeback procedures and work with the team leaders and managers to find resolution
Qualifications for chargeback analyst
- Must have basic proficiency with Microsoft Office programs including Excel, Word and Outlook
- Chargeback Experience a Must
- Degree and Strong math and solid analytical skills are essential
- Efficiently analyze customer master data with regards to timely dispute resolution and Distributor Partner Cross Referencing and the creation and management of Non-Transactional accounts
- Responsible for detecting, preventing and investigating fraud and chargeback losses increasing recovery efforts across multiple product types
- 2+ years of fraud prevention and/or chargebacks related to online credit card fraud / finance or bank related experience is required
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Chargeback Analyst Job Description
Job Description Example
Our growing company is hiring for a chargeback analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for chargeback analyst
- Perform monthly reconciliation of all deducting dealers to ensure A/R balance equals the chargeback variance
- Coordinate with the chargeback analyst to ensure monthly deductions match the monthly submitted amount from the distributor
- Assist leadership with creating and implementing governance processes to ensure standardization and efficient chargeback policies, procedures and processes to harmonize all aspects of chargeback reconciliation with the appropriate flexibility to meet customer/market needs and dynamics
- Ability to liaise with other areas of the contract operations organization in order to provide timely and accurate resolution to all chargeback related inquiries
- Create monthly chargeback statements indicating account balances to be distributed to all internal and external partners
- Ensure all chargeback related line items are coded appropriately
- Exercise appropriate controls to minimize accounts receivable exposures and assist in maintaining appropriate DSO’s
- Research and resolve all miscoded chargeback line items
- Partner with internal departments, such as the chargeback team, to highlight and resolve open chargeback discrepancies
- Analyze and monitor exception reports to identify possible unauthorized chargeback related deductions
Qualifications for chargeback analyst
- 1-2 years in a customer services role (phone/email)
- Experience with Microsoft Suite, Salesforce, and Zendesk is a plus but not required
- Manage the ACH payment process
- Manage the Value Plus program to ensure all related balances are properly coded and correct amounts are paid back or deducted for compliance
- Resolve complex issues independently and handle the most sensitive issues with both internal and external customers
- Support and drive continuous process/system improvement initiatives across the organization
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Chargeback Analyst Job Description
Job Description Example
Our growing company is looking to fill the role of chargeback analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for chargeback analyst
- Maintains CB backup documentation through regular updates of remittance advices, customer portals and hard copy back up documentation to in- house repository
- Charts progress and publishes reporting regarding chargeback metrics & KPI’s, year-end comparisons
- As able & directed, support CB Analyst & CB Supervisor by attempting root cause analysis for unauthorized deductions
- Provide necessary documentation, details, and evidence in a timely manner to ensure all recoverable chargebacks are addressed
- Develop chargeback policies and processes to identify and minimize disputes
- Lead external communication with issuing partners to ensure all industry regulations are delivered in chargeback responses
- Collaborate with other team members to standardize internal dispute responses and share best practices
- Maintain strong domain knowledge about chargebacks and fraud
- Investigate individual transactions using internal policies and review methodologies to determine if the transaction are fraudulent or not
- Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools
Qualifications for chargeback analyst
- BA/BS required in accounts receivable reconciliations processes
- 1+ years experience in accounts receivable, analytics, or finance
- General understanding of end-to-end commercial contract operations management
- Problem solver with the ability to evaluate key business drivers and develop clear solution recommendations
- Demonstrate proficiency in utilizing data management tools
- Must be able to fluently read, write, speak, and comprehend both English and Spanish languages
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Chargeback Analyst Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of chargeback analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for chargeback analyst
- Research retailer’s chargeback claims and determine the validity
- Identify the root cause of the violation and recommend/follow up on corrective action
- Collaborate with sales, production, distribution center, sales, billing and EDI teams for the research, resolution and prevention of the chargebacks
- Determine disputes and reversals of chargebacks and follow ups
- Challenge and negotiate chargebacks with retailers
- Prepare and present chargeback and recovery reports and analytics to management and clients
- Take a lead role in all complex violation chargebacks
- Train the support team
- Minimize potential losses by making decisions on chargebacks cases
- Use appropriate judgment on when to escalate significant issues to management for law enforcement involvement
Qualifications for chargeback analyst
- Previous experience in electronic payment fraud, risk operations, chargebacks, or credit card industry regulations is required
- Requires strong communication and team-work skills
- Ability to develop and maintain positive and cooperative working relationships
- Intermediate to Advance level on SQL Server database, stored procedure, SSIS, SSRS, SSAS package (Report creation and maintenance)
- Intermediate experience on MS Access database
- Advance experience on MS Excel