Application Operations Job Description

Application Operations Job Description

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Application operations provides support to team responsible for implementation of initiatives that have an Operational impact and drive business goals.

Application Operations Duties & Responsibilities

To write an effective application operations job description, begin by listing detailed duties, responsibilities and expectations. We have included application operations job description templates that you can modify and use.

Sample responsibilities for this position include:

Oversee the entire Back-Office Application Replatforming and RFP Process (for first 12 months)/ Manages Back-Office Application Platforms and processes
Backup for customer service phone and email support
Implementation of the automation strategy
Management of test data & environments in partnership with application development
Development and maintenance of quality assurance engagements to maintain effectiveness and
Oversee the work in-take process and resource allocations
Drive overall process consistency, compliance and improvements
Be a “hands on” subject matter expert (SME) and practitioner of DOORS system – Strive to remain current in knowledge, skill, evolving techniques, tool functionality and scripting [e.g
Define, justify, develop, implement, and drive use of appropriate DOORS database architectures, schemas, configurations, productivity automation utilities, interfaces with interfacing applications or programs
Generate Weekly Audit Reports

Application Operations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Application Operations

List any licenses or certifications required by the position: PMP, ITIL, SSL, SAP, LDAP, EMC, DB, PMI, ITSM, IOSH

Education for Application Operations

Typically a job would require a certain level of education.

Employers hiring for the application operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Engineering, Information Systems, Technology, Information Technology, Technical, Science, Math, Business, Information Management

Skills for Application Operations

Desired skills for application operations include:

Fault detection and resolution processes
Actimize solutions is a bonus
Cognos is an added advantage
Docker is an advantage
Scalable & reliable customer experiences
Technology and operational best practices to drive the design
Development and implementation of operational standards and capabilities for connected services that enable highly available
APM and DASH-BOARD
ITNM
Impact

Desired experience for application operations includes:

Excellent verbal and written communication skills, as demonstrated by technical synopses, white papers, presentations
Must be willing to work out of an office in Chicago, IL or Van Buren, MI
Experience with management of shared services operations activities
Operations tasks will include creating, developing & managing the deployment architecture for the application
Extensive experience in Technology Operations Management at a world-class, modern technology company
Extensive experience managing large and complex budgets

Application Operations Examples

1

Application Operations Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of application operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for application operations
  • Requires high levels of partnership and influence with AD teams
  • Create and/or update dashboards utilizing monitoring tools suite and other tools
  • Collaborate with application, service and problem teams recommending changes for performance improvements as a result of data from dashboards and monitoring tools
  • Ensure availability of Enterprise dashboards
  • Prepare performance and summary reports
  • Ensure accuracy of metric data from CA UIM / APM
  • Integrate alerts into the CA UIM / APM dashboards where applicable
  • Work closely with and support operations monitoring team
  • Monitors production, outputs, and services to ensure SLAs, other quality metrics, are being met
  • Gather and analyze monitoring requirements from application owners
Qualifications for application operations
  • Minimum of 2 years in Customer Service, Technical Operations, Quality Assurance, Development, or Application Operations support
  • Requires little instruction on day-to-day work
  • You have a flexible schedule and are available to work weekends
  • Good working knowledge of UNIX, Windows& database technologies
  • A strong desire to learn new things and continually improve yourself, your team and the applications you support with a “can do anything” mentality
  • Experience with various Cloud technologies and platforms (AWS, Azure, OpenStack, etc)
2

Application Operations Job Description

Job Description Example
Our growing company is looking for an application operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for application operations
  • Collaborate with service owners and operations center to ensure monitoring is sufficient to support services
  • Train support teams on monitoring tool capabilities as needed
  • Identify and documents any gaps in requirements that the CA tools cannot provide
  • Open support cases with monitoring software vendors when needed
  • Daily operations of Documentum Installation with focus on Content Server and Index Server
  • Troubleshooting application errors and performance tuning of complex Documentum installations
  • Maintenance and development of existing Documentum platform service
  • Installation and patching of Documentum Content Server and xPlore Index Server
  • Assist in creating requirements and use cases for multiple projects
  • Assist in creating test cases and test scripts
Qualifications for application operations
  • Analyze documentation and technical specifications of any new application under
  • Able to troubleshoot automated control systems in an emergency and corrective maintenance capacity within a production environment
  • You have a master's degree in pharmacy, bioengineering, industrial engineering or a similar field
  • A first experience in manufacturing or engineering is an asset
  • You augment your critical thinking capacity with your analytical mindset
  • Additionally you are also characterized by precision, creativity and the ability to assimilate material in depth
3

Application Operations Job Description

Job Description Example
Our company is looking to fill the role of application operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for application operations
  • Potentially perform testing on select projects
  • Assist in other System Development Life Cycle (SDLC) activities
  • Manages the strategic direction and coordinates resources, equipment, vendors and consultants, for the operational support of a complex portfolio of 40-plus business applications, including large insurance administration platforms and eCommerce applications provided by third party vendors
  • Provide guidance and mentorship for junior level support staff
  • Work closely with the Technical Application Support team as the initial and primary escalation point for all issues not directly resolved by OAS
  • Work assigned cases through the full case management life cycle
  • Be Technical SME for Skype technologies – understand Skype for Business Online architecture, provide operational support at L2 level
  • Document services and keep existing documentation up to date and accessible by authorized personnel across the Digital Workplace Organization
  • Work in line with the Control and Risk Management requirements of the systems including completion of user audit
  • Provide end-to-end training on global technical solutions (for newcomers and when there are changes)
Qualifications for application operations
  • Furthermore you would describe yourself as a driven team player with a strong degree of autonomy
  • You are a true entrepreneur with good communication and linguistic skills (Dutch/English)
  • Customer –centered approach
  • Ability to promote a team - friendly environment
  • Knowledge of IT service management concepts (ITIL) would be a plus
  • Basic experience with Visual Studio, TFS and IIS environments would be a plus
4

Application Operations Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of application operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for application operations
  • Manage upgrades of the systems, by identifying the key changes in the application versions, and communicate this to the end users
  • Coordinate the timings of the testing and manage the test results
  • Assist in the upgrades and conduct business validation, communicate these to the stakeholders
  • Challenge the processes or requirements, plan and deliver continuous process and system improvements, liaise with other business functions to ensure integrated solutions
  • As Director of Operations Application Solutions, you will be the business driver to transform and support all contact center and field operation applications including voice, chat, email, CRM, key service provider systems including member enrollment, point of sale, scheduling and performance
  • Enable the best possible member experiences, satisfaction and value through our sizable, complex, multi-faceted, multi-channel service teams by helping them to operate effectively with improved systems capability, reduced costs, and greater efficiency
  • Create the best possible employee experiences (service providers and contact center) as they provide innovative member interactions with efficient and easy-to use field systems
  • Support our US Operations business, which is our largest function globally (7+ channels, 13k+ front line team members, 100+ field and call center managers, 8+ Directors and a Senior Ops leadership team of 4)
  • Work closely with the Product and Tech teams
  • This role will report directly to the VP of member experience and will manage one direct report to assist with the various initiatives
Qualifications for application operations
  • In order to be considered for this role, you must be willing to comply with pre-employment screenings
  • A solid understanding of REST/SOAP/WSDL/XML (Web Services)
  • Be passionate about the security, quality and uptime of the systems that power our platform’s infrastructure, all aspects of configuration management and automation – from the code repos though deployment, to production uptime
  • Responsible for maintaining / patching servers supporting SaaS products
  • 7+ years administering Linux (esp
  • Knowledge and familiarity in underlying Oracle ERP applications database architecture, Oracle database and development tools (SQL Developer) is required
5

Application Operations Job Description

Job Description Example
Our company is hiring for an application operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for application operations
  • Support large-scale enterprise-wide projects that incorporate a proactive and innovative tech solutions to addressing business challenges and achieving organizational goals and objectives
  • Support development of clear case for change, desired outcomes, accurate scope, clear roles and decision-making
  • Support initiative teams with skills in process excellence, business requirements identification and articulation, facilitation, problem solving, accelerating transformation and value creation to drive toward required outcomes
  • Ensure the right operational initiatives are undertaken and the benefits are being fully realized
  • Current Systems include MEG, CHAMP, WORKSMART, and CAT/WAT
  • There will be some valid reasons for differences such as certain items types that only need a certain PC attributes in one system
  • Proactive data comparison, there is also a reactive aspect to the role
  • When data differences are discovered, work with platform teams to ensure that the data is remediated but more importantly, investigate and determine what the root cause is
  • Establish a set of measures to continually monitor and improve the performance of the Application Operations Service
  • Manage all operational aspects of Application Operations and associated platforms ensuring optimum security and application currency
Qualifications for application operations
  • Implement innovative ideas in BI & MIS areas which will result in incremental revenue generation, enhanced customer experience, process improvements or cost savings
  • Effective Governance, Service Partner and other stakeholder management
  • Effective and Enhanced communication to circles and Corporate
  • Continuous Improvement in Service Delivery to all our stake holders
  • Media Industry experience with a thorough understanding of the content supply chain for all distribution platforms (linear television, VOD, SVOD, DTO, sites, apps )
  • Requires a Bachelor’s degree in Computer Science, or equivalent experience

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