Support Engineer Cover Letter

Please consider me for the support engineer opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for user support and administration for engineering tools, their deployment and licensing on Linux and Windows.

My experience is an excellent fit for the list of requirements in this job:

• Issue/Defect tracker skills (JIRA preferrable)
• Working knowledge of scripting languages (Shell, PERL, Ruby, regex)
• Some object-oriented application development experience (Java or C++)
• Experience building/supporting large scale distributed systems
• Some experience with networking, systems administration, programming/scripting, understanding of monitoring and metrics
• Knowledge of basic Internet technologies such as XML, JS, CSS, HTML
• Understanding web services, workflow modeling, web application development, and industry-standard ecommerce systems
• CompTIA A+, Network+, Security+, Microsoft/Cisco Industry Certifications preferred

I am excited to be applying for the position of support engineer. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for support for a far-ranging list of technologies including Linux, Windows and macOS, the Google productivity suite including Gmail, Calendar, and Drive, BlueJeans Meetings, desk phones, mobile devices, WIFI, etc.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience with SQL Server or an equivalent database product
• Experience with network connectivity
• Strong knowledge of UNIX or other operating systems (preferred)
• Operating system knowledge of Windows and Linux
• Strong knowledge of SWIFTNet Services and Solutions
• Experience in system integration and middleware tools
• An understanding of the applications/utilities for systems monitoring and reporting
• Operating system security appreciation for best practice deployment

In response to your job posting for support engineer, I am including this letter and my resume for your review.

Previously, I was responsible for desktop support for employees: primarily Mac OSX and Windows; occasionally Linux (CentOS & Ubuntu).

Please consider my qualifications and experience:

• Structured Query Language (SQL, PL/SQL)
• Experience of 1st / 2nd line support system
• Experience with Capacity Monitoring and Management
• Experience supporting applications in a Software as a Service (SaaS) and Platform as a Service (PaaS) models
• Enjoy working with and supporting customers to solve complex technical issues
• Experience in a simliar role supporting bespoke software solutions
• SQL script development (TSQL, PSQL)
• Windows and Linux administration skills and tools (SSH, SCP)

In response to your job posting for support engineer, I am including this letter and my resume for your review.

Previously, I was responsible for friendly face to face and phone support for VFX Artists using Mac, Linux and Windows.

Please consider my qualifications and experience:

• Strong knowledge of at least one scripting language (UNIX Shell, Python, Powershell, Perl)
• Systems administration experience (Linux and/or Windows)
• Previous experience in technical customer support
• Competent knowledge of programming languages - ASP.NET, JavaScript, JQuery
• Competent knowledge Ruby, Powershell Scripting
• Competent knowledge using SQL and Visual Studio
• Competent knowledge of the Agile and SDLC Methodology
• Excellent attention to detail with a focus on quality

In response to your job posting for support engineer, I am including this letter and my resume for your review.

Previously, I was responsible for server administration in a heterogeneous environment (Windows, Linux).

Please consider my experience and qualifications for this position:

• Knowledge of ticketing tools
• Very good reporting skills using MS Office tools
• Cloud platforms Azure, AWS
• Experience working with Citrix (XenApp and XenServer)
• Deep understanding of networking principals
• Extensive experience in a Service desk environment providing support using a call management system
• Familiarity with electronic measurement circuitry and systems
• Familiarity with fault diagnosis of both analogue and digital electronic design