Patient Relations Cover Letter

I am excited to be applying for the position of patient relations. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for clear directions for all locations within the building and nearby locations including all other Greenwich Hospital locations.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Patient education experience and/or experience working with patients/families in the community is highly desirable
• Current RN License, State of Colorado
• Computer skill training
• Observation experience with Ombudsman
• Frequent use of the phone and computer
• Potential for exposure to blood and blood borne pathogens is minimal while performing managerial duties
• Flexibility to work nights, weekends and on call
• Knowledge of or willingness to learn the Medicines Australia Code and New Zealand Medicines code, familiarity with media, brand and the healthcare/ pharmaceutical environments

I would like to submit my application for the patient relations opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for guidance and training to assigned staff responsible for all aspects of admitting, registering, scheduling and verifying patient insurance policies.

Please consider my experience and qualifications for this position:

• Memory, taking into consideration the amount and type of information Multi - tasking, organizing & priority setting
• Standard office environment language
• Customer focused experience in healthcare or similar field
• Establish rapport with staff and assist in the preparation of reports regarding any incidents that could result in legal action if not resolved
• Refer patients and their family members to appropriate services and resources
• Compose patient correspondence including 7-day acknowledgment and closure letters
• Manage a case load of unique patient complaints in various stages of investigation, follow-up and resolution
• Excellent written, oral and presentation skills are necessary

Please consider me for the patient relations opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for the highest level of customer service when working with UR Medicine departments, spoke affiliate hospitals and other regional organizations in the design and deployment of operational solutions.

Please consider my experience and qualifications for this position:

• Strong skills in social and traditional media essential (proactive and reactive)
• Strong preference for Pharmaceutical/healthcare industry sector experience
• Experience managing commercial brand-enhancing communication campaigns
• Demonstrated experience in strategic stakeholder relations
• Understanding of marketing principles not essential but preferred
• May be called into work with little prior notice
• Good analytical skills necessary to handle administrative details
• Broader functional exposure to medical, communications external affairs and other strategic roles would be advantageous

Please consider me for the patient relations opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for consultation, preparation, and maintenance of the safety sections of the China Risk Management Plans, and take part in risk management activities for China Affiliate.

Please consider my qualifications and experience:

• Knowledge of multiple software programs including but not limited to MS Office and desktop publishing
• Social Work, Nursing or health related Professional with extensive experience in healthcare Consumer Advocacy
• Experience in analytical problem solving
• Clinical experience and knowledge sufficient to determine issues based on interview and chart evaluation
• Customer service experience with development, university or alumni relations, account management preferred
• Registered Nurse Licensure in state(s) of employment
• Continuous and quick learner
• Computer literate especially in use of the internet

Please consider me for the patient relations opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for input on trends and opportunities during preparation of affiliate Patient Relation strategy and Brand Plans.

Please consider my qualifications and experience:

• Training in complaint management, mediation, conflict negotiation, data management, interpersonal communication and crisis intervention is preferred
• Exceptional verbal and written communication skills, with emphasis on diffusing anger, and providing intervention in sometimes difficult situations
• Interacting with employees and customers from all socio-economic levels, cultures, and age groups, and to understand and work within the organizational hierarchy at all levels
• Additional training or education in behavioral health, patient advocacy and /or risk management
• Work experience in a medical environment and demonstrated understanding of medical terminology
• Word processing and data base experience highly desirable
• Experience with regulatory affairs and litigation
• Complaint Resolution experience