Network Support Technician Cover Letter

I would like to submit my application for the network support technician opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for expert level support for the company’s or customer's computer systems, desktops, and peripherals to include installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.

Please consider my experience and qualifications for this position:

• HDI Support Center Analyst or Desktop Support Technician, ITIL, A+, Microsoft, Cisco, or other industry experience or recognized certifications
• Familiarity with operating protocols for tablets, mobile smartphones, and other mobile handheld devices
• Experience working in Active Directory
• Preparing and interpreting design drawings or schematics • Application of GIS or mapping software to view, interpret and extract asset data • Good IT skills including spreadsheets and presenting graphical data • Application of technical drawing and AutoCad or equivalent (Desirable) • Network asset operation within an operations or engineering environment
• Minimum of 12 months experience in a similar environment • GCSE or equivalent in Maths and English • Experience of either the water, engineering industry • Membership of a professional organisation (Desirable)
• Having basic knowledge of computer issues, internet issues, password resets
• Customer support on a variety of Microsoft Operating Systems and Microsoft Office Suites
• Help Desk ticketing support

I am excited to be applying for the position of network support technician. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for network management, system administration and maintenance of the computer, servers and supporting infrastructure for equipment.

My experience is an excellent fit for the list of requirements in this job:

• Valid CompTIA Security+ CE certification
• Solid aptitude of verbal and written communication
• Currently enrolled in Post-Secondary education in Computer Science, or related IT program
• Response to tickets submitted and assigned through a help desk system
• Knowledge of layer-2/3 network design and protocols
• Knowledge of scripting languages, backend database support and framework integration
• Knowledge of the configuration and support of vendor equipment such as Aruba, F5, Cisco, and Juniper
• Knowledge of packet capture tools such as Wireshark and tcpdump

In response to your job posting for network support technician, I am including this letter and my resume for your review.

In the previous role, I was responsible for remote technical assistance and support for incoming queries and issues related to computer systems, network and hardware.

My experience is an excellent fit for the list of requirements in this job:

• Willingness to travel to regional and field employee offices
• Willingness to alter work hours (for system maintenance / upgrades)
• Technical helpdesk/call center experience preferred
• Presence of mind for resolving customer issues in an expedited manner
• Troubleshooting prowess
• Basic network knowledge and troubleshooting skill
• Remedy ticketing experience
• Troubleshooting, diagnosing, repairing, installing, maintaining, and upgrading Windows based PCs, laptops, and tablets and printer hardware, and provide secondary support for VOIP technology, servers, security and networks

I am excited to be applying for the position of network support technician. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for leadership for the installation, customization, and maintenance of computer/network systems developed internally and/or in conjunction with outside vendors.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Install, configure, maintain, and troubleshoot computer and printer hardware in accordance with program Service Level Agreements (includes response times and time to resolve service tickets)
• Be able to work independently and prioritize work to ensure Service Level Agreements are met
• Some agency sites in the coverage area are 24x7 and on occasion require after hour support due to critical outages
• In the defined geographic area there are a number of state prisons that are supported
• It is very important to have diagnostic skills to work from very minimal information, quickly determine the cause of a problem and be able to develop and execute a plan for resolution
• Knowledge of setup, maintenance, and troubleshooting personal computers, Windows operating systems, common desktop applications, and wide area networks preferred
• Customer service focused with a friendly, helpful nature
• Willingness to wear corporate uniform appropriate to tasks

I submit this application to express my sincere interest in the network support technician position.

In my previous role, I was responsible for communication/network system support at HQS and at various customer field sites to include installation/documentation of new communications/network and telephone equipment/systems.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Knowledge of crisis management and root cause analysis techniques
• Knowledge of common desktop communications protocols and applications including terminal emulation and host communication
• Knowledge of communication protocols such as ATM, frame relay, TCP/IP, SNA/SNI, NetBrios in Ethernet and token ring environments
• Knowledge of Internet architecture and protocols including DNS and associated security and gateway platforms, including firewalls and proxies
• Knowledge of WAN hardware and concepts including the use of switches, hubs, bridges and/or routers
• Bachelors or related work experience
• Cisco TelePresence Video Communication Server (VCS) and Video Communication Server Expressway (VSC-E), Management Suite (TMS), Content Server (TCS)
• Digital Media Players