IT Support Technician Cover Letter

I would like to submit my application for the IT support technician opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for software and hardware support including industrial Printers, Scanners, Vision Cameras and sensors set up, testing, auditing, troubleshooting and installation.

Please consider my qualifications and experience:

• Mac and PC hardware troubleshooting
• Disaster recovery/prevention program
• IT automation software
• Advanced proficiency in MS Windows operating systems, including installation and configuration of hardware and software for laptops, desktops, and peripheral devices
• Install, maintain, troubleshoot and support computer systems, wireless devices, peripherals, and telecommunications systems
• Build, maintain and manage software image inventory and systems
• Create and maintain user and computer accounts in an Active Directory environment
• Manage regular software updates for desktop and server systems

In response to your job posting for IT support technician, I am including this letter and my resume for your review.

In the previous role, I was responsible for testing and troubleshooting of hardware/ software; including PC’s, Printers and RF Scanners, and new computer configurations.

Please consider my qualifications and experience:

• In depth knowledge of PC hardware, drivers and peripheral equipment
• Knowledge and experience with Microsoft products including client and server OS, applications and management tools
• Experience in a wide range of business applications and devices
• Experience with Windows deployment services or SCCM
• Fluent in English, knowledge of other European languages is an asset
• Act as point of contact for the firm Information Technology Tier 1 and Tier 2 teams, receiving escalated requests for support
• Attend and participate in meetings with management and peers
• Conduct IT orientation for new employees

I would like to submit my application for the IT support technician opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for support for all aspects of end user hardware including its physical set up Software installation and configuration.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience supporting both Mac and Windows 10
• Migration/upgrades of Window 7/10
• Use of graphics creations, image manipulations tools, Photoshop
• Experience with deploying desktop images and applications (Ghost, MDT, SCCM, Kaseya, LANdesk)
• Has an understanding of systems, processes and procedures
• Understands department KPIs
• Has a basic understanding of continuous improvement techniques and processes
• Delivers quality and accuracy in own work and operates to the correct working standard

In response to your job posting for IT support technician, I am including this letter and my resume for your review.

In the previous role, I was responsible for second level support and follow up to RGA associates for user system hardware/software, printers, application support and networking issues.

Please consider my experience and qualifications for this position:

• Informs Supervisor of problems or opportunities
• Basic knowledge of Microsoft Exchange is preferred
• Advanced troubleshooting skills are preferred
• Information Technology technical background and expertise
• Experience with Windows Server and Windows 7 operating systems
• Working knowledge of Microsoft products including Office and SharePoint
• Experience supporting Cisco networking technologies
• Background working within a Military and/or Government Contracting environment

In response to your job posting for IT support technician, I am including this letter and my resume for your review.

In my previous role, I was responsible for support, break-fix/hardware repair and troubleshooting of IT deployed equipment, PCs, Laptops, Mobile devices, servers, printers, phone systems and software installations via telephone, email, in person, or remotely.

My experience is an excellent fit for the list of requirements in this job:

• Contribute as a part of strategic project initiatives
• Employ and update standard procedures to prepare IT equipment for issue
• Gather and log incoming support requests, resolutions, statuses, and follow-up information into the service desk system ServiceNow
• Network access (User accounts, Mapped drives, Email, Internet/Intranet and LAN)
• Participate in potential weekend or night work
• Support accounting line of business applications (CaseWare, GoFileRoom)
• Support VPN, mobile video and mobile communication devices (iOS, Android, Blackberry)
• Previous experience working within a service desk