Inbound Customer Service Cover Letter

I would like to submit my application for the inbound customer service opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for first level review and resolution of customer inquiries related to 19 programs, products and services.

My experience is an excellent fit for the list of requirements in this job:

• Personable, Outgoing Attitude
• Sales and cross sell experience preferred
• Front line Customer Service work experience is paramount (retail, banking, sales)
• Willingness to undertake extensive training
• Familiarity with scanning and saving PDF files
• Successfully complete a background check and drug screen
• Healthcare related experience and/or relevant certifications
• Providing elder care, being a primary caregiver, or volunteer work within the community

I am excited to be applying for the position of inbound customer service. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for support to current and former employees regarding Payroll, HR and Benefit related inquiries.

Please consider my qualifications and experience:

• Experience in a medical office experience is preferred
• Inbound Call Center experience is preferred
• Strong knowledge of printing process and pricing
• Reliable, on-time, ready to work and contribute to the team
• Strong oral, written and interpersonal communications and problem solving skills
• Basic computer skills - intranet, internet, Microsoft applications
• Basic computer knowledge with demonstrated proficiency with Microsoft Excel and Word
• A 'whatever it takes' attitude to care for customers

I would like to submit my application for the inbound customer service opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for accurate information to customer inquiries in accordance with company inquiry accuracy standards by organizing and utilizing appropriate tools, resources, internal communications, and training materials.

Please consider my experience and qualifications for this position:

• Previous experience in a CSR role preferred
• Able to key 40 wpm at a minimum
• Proven computer skills utilizing Outlook, Excel, and Word
• Great listener who is patient and focused on the task at hand
• Familiarity with general computer applications
• Experience working with various lines of business, CDHP, Medicare, Wellness, Pharmacy and Disease Management
• Delivering outstanding customer service by successfully responding to questions and queries via telephone and email
• Working closely with colleagues to raise service and sales standards to the most appropriate person, developing joint solutions and sharing best practice

I am excited to be applying for the position of inbound customer service. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for excellent customer service while meeting assigned goals through offering of applicable products and services.

My experience is an excellent fit for the list of requirements in this job:

• Address any customer/intermediary service queries or complaints that arise to ensure customer service and satisfaction standards are consistently achieved
• Willingness to learn new things and adapt
• Understanding of basic Medical terminology is strongly preferred
• Exceptional conversational and problem-solving skills
• Excellent oral, written and grammatical skills are needed
• Able to ask for help
• Outdoor Industry experience, nice to have
• Open to entry level applicants

I submit this application to express my sincere interest in the inbound customer service position.

In my previous role, I was responsible for effective and timely resolution of a range of customer inquiries, striving for first call resolution.

My experience is an excellent fit for the list of requirements in this job:

• Proficiency in Microsoft Office programs (specifically Outlook, Excel and Word)
• Structured call center environment with open cube desks in open floor plan on main call center floor
• Casual dress is allowed
• Ample parking
• Bright, open call center with personal storage at cubes
• Customer Service Skill Principles
• Familiar with the internet and use of internet search engines
• Basic computer knowledge and demonstrated proficiency with Microsoft Excel and Word