Unified Communications Engineer Resume Samples

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GB
G Brakus
Gloria
Brakus
6207 Volkman Mountains
Phoenix
AZ
+1 (555) 367 5004
6207 Volkman Mountains
Phoenix
AZ
Phone
p +1 (555) 367 5004
Experience Experience
Boston, MA
Unified Communications Engineer
Boston, MA
Wuckert, Lindgren and Weimann
Boston, MA
Unified Communications Engineer
  • Assist and collaborate with Network and UC Engineering teams to develop network design for all UC applications
  • Assists and collaborates with Network and UC engineering teams to develop network design for all UC applications
  • Manage end to end voice quality by working closely with network team to troubleshoot issues and provide capacity recommendations
  • Work closely with the U.C. Manager to regularly report status on projects, issues, and developments
  • VR call flow scripting and management , automatic call distribution (ACD) management, and business application integration
  • Daily management of a personal work queue within HP Service Desk
  • System-wide management, maintenance, and improvements
Phoenix, AZ
Lead Unified Communications Engineer
Phoenix, AZ
Berge and Sons
Phoenix, AZ
Lead Unified Communications Engineer
  • Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality
  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent
  • Manage and/or provide guidance to junior members of the team
  • Manages the development of project plans for the implementation of new telecommunications technology and systems
  • Quantity - Meets productivity standards; Completes work in timely manner
  • Recognize and recommends corporate-wide technological improvements assessing financial impact
  • Coordinate technical and financial reviews with vendors involved in providing communication services
present
Houston, TX
Senior Unified Communications Engineer
Houston, TX
Botsford-Lubowitz
present
Houston, TX
Senior Unified Communications Engineer
present
  • Be the Skype/UC spokesperson when interacting with other technology teams in the Skype ecosystem (telecomm, network, Active Directory, etc.)
  • Develop technical and design documentation for voice infrastructure
  • Resolve customer tickets and provide escalation for issues that arise
  • Create and maintain documentation assets for the support of Skype for Business
  • Communications Manager 7.1 thru 10.5
  • Execute business customer engagement strategy through contact center technology
  • Deep technical expertise in UC & C Applications (Voice Call Control, Audio/Video/Web Conferencing, IM/Presence, CDR, E-911, Voice/Fax and Unified Messaging)
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Northeastern University
Bachelor’s Degree in Computer Science
Skills Skills
  • Should be able to identify potential capacity issues in the environment and able to mitigate quickly
  • Basic problem solving and analytical ability to analyze complex, detailed voice configurations, and manage same on a day to day basis
  • Ability to maintain a detail oriented approach while multitasking in a fast paced environment
  • Strong analytical skills and able to collate and interpret data from various sources. Collaborate closely with the team
  • Good understanding of project financials such as profit-and-loss statements beneficial
  • Strong communicator, willing and able to contribute to discussion and work collaboratively
  • Excellent knowledge of Microsoft Lync
  • Strong knowledge of networking fundamentals including TCP/IP, MPLS, QoS
  • Excellent communication skills and ability to work collaboratively in a global team
  • Ability to demonstrate proactive approach to problem resolution, strong troubleshooting, and problem solving skills
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15 Unified Communications Engineer resume templates

1

Unified Communications Engineer Resume Examples & Samples

  • Bachelor's degree or it's equivalent and 5-7 years experience
  • Minimum 5 years in IT?Telecommunications or related technical field
  • 5-7+ years of experience with Cisco Unified Communications Architecture, Integration, Design, and Deployment
  • 5-7+ years of experience with Nortel/Avaya Architecture, Integration, Design, and Deployment
  • 5-7+ years of experience with Lync/OCS (IM, Presence, Federation, LiveMeeting, and Unified Messaging) Architecture, Integration, Design, and Deployment
  • Data Networking Knowledge & Telephony Integration
  • Demonstrated ability to perform complex problem isolation within Telecommunications Infrastructures: PRI/T1/E1 Circuits/Signaling Protocols (MPLS/SIP/H.323/H.234)
  • Knowledge of Networking Technologies (IP, MPLS, Routing/Switching, VPN, IPSec, Ethernet)
  • Demonstrated ability to perform complex problem isolation within LAN/WAN/PSTN/PTT Networks
  • Excellent written and verbal communication skills (technical documentation and client communication) PRI/T1/E1 Circuits/Signaling Protocols (MPLS/SIP/H.323/H.234) design and deployment experience
2

Unified Communications Engineer Resume Examples & Samples

  • Bachelor's degree or its equivalent and 3-5 years experience
  • Minimum 3-5 years in IT/Telecommunications or related technical field
  • 3-5+ years of experience with Cisco Unified Communications Architecture, Integration, Design, and Deployment
  • 3-5+ years of experience with Nortel/Avaya Architecture, Integration, Design, and Deployment
  • 3-5+ years of experience with Lync/OCS (IM, Presence, Federation, LiveMeeting, and Unified Messaging) Architecture, Integration, Design, and Deployment
  • Data Networking Knowledge & Telephony Integration.Demonstrated ability to perform complex problem isolation within Telecommunications Infrastructures: PRI/T1/E1 Circuits/Signaling Protocols (MPLS/SIP/H.323/H.234)
  • Ability to multi-task to address multiple and often conflicting priorities in a fast-paced environment
  • Possess exceptional organizational time management skills
  • Ability to demonstrate proactive approach to problem resolution, strong troubleshooting, and problem solving skills
  • Ability to work independently or as a team player to produce effective results in a fast-paced environment
  • Understanding of compliance functions within a financial organization will be a plus
3

Unified Communications Engineer Resume Examples & Samples

  • 5+ years of experience with designing and implementing IP networks
  • 3+ years of experience with configuring Cisco Unified Communications Manager
  • 3+ years of experience with configuring Cisco routers and switches
  • 2+ years of experience with configuring Cisco Unified Border Element (CUBE)
  • 2+ years of experience with configuring Cisco Adaptive Security Appliances (ASAs) as VPN concentrators and firewalls
  • Ability to work with little direction or supervision
  • Experience with deploying DoD Cisco Local Session Controllers (LSCs) with Interworking Gateways (IWGs)
  • Experience with deploying Cisco Unity Connection
  • Experience with implementing Cisco Survivable Remote Site Telephony (SRST)
  • Experience with implementing DoD security technical implementation guides (STIGs)
  • Experience with configuring Juniper MX series routers
  • BA or BS degree in EE, CS, Information Systems, or related information technology field
4

Unified Communications Engineer Resume Examples & Samples

  • ----------------------------------
  • Experience with SIP protocols, SIP trunking and Session Border Controllers
  • Experience with Load Balancing, Firewall, DNS technologies and concepts
  • Experience with wireless and remote access/mobility
  • Experience with designing, developing, implementing and supporting enterprise data networks
  • Experience with designing, developing, implementing and supporting Microsoft Exchange
  • Experience with Windows Management Interface (WMI)
5

Avaya Unified Communications Engineer Resume Examples & Samples

  • 1) Hands-on experience implementing and troubleshooting Avaya UC portfolio i.e. Communication Manager Session & System Manager
  • 7) Aura Messaging and/or Modular Messaging Implementation and troubleshooting skills are a plus
  • 8) Exposure to global customers and remote delivery or support preferred
  • 9) Experience on citrix virtualization and VM are added advantage
  • 1) As a part of the global project delivery team, implement and support Avaya Communication Manager
6

Unified Communications Engineer Resume Examples & Samples

  • Excellent knowledge of Microsoft Lync
  • Knowledge of telecommunications infrastructure focussing on IP Telephony technologies from the major vendors with an emphasis on Cisco Unified Communications and Microsoft Lync
  • Excellent knowledge of Unified communications environments with a focus on mobility and demonstrated ability to integrate these tools into existing environments. Certification and design experience in Microsoft Lync and Cisco a plus
  • Knowledge of dependent IP telephony devices such as SBA’s and SBC’s
  • Understanding of other technologies required to run an enterprise level infrastructure
  • Substantial, extensive and demonstrated experience in various aspects of technology infrastructure design and implementation, with tangible, relevant and demonstrated experience in delivering projects within scope and budget
  • Demonstrated experience in dealing with external vendors and suppliers in the Telecommunications industry
7

Senior Unified Communications Engineer Resume Examples & Samples

  • Experience with the design, deployment and support of Telephony applications including
  • Communications Manager 7.1 thru 10.5
  • Unity Connection
  • IM and Presence + Jabber
  • CME/CUE
  • SRST
  • Cisco Emergency Responder
  • Cisco Mobile Remote Access, VCS-C and VCS-E
  • Contact Center
  • Linux OS
  • AXL and JTAPI
  • Experience with the design and deployment of Cisco Voice Gateways utilizing various protocols including SIP, H323, ISDN PRI, and SCCP
  • Strong ability to troubleshoot complex telephony environments, with multiple 3rd party integrations
  • Experience with implementing Cisco UCS C and B Series servers following Cisco best practices for UC on UCS
  • Experience with implementing VMware following Cisco best practices for UC on UCS
  • Excellent oral and written communication skills, including the ability to interact effectively with executives, engineers, and internal customers
  • Experience with third-party applications such as Oracle SBC, Securelogix, Verent , Uplinx, and Wincall, Avaya Meeting Exchange, Second Nature, IPC Unigy, Speakerbus, BiAmp
  • Experience with Telephony Automation
  • Network Fundamentals - experience with routing, switching, QoS, network analysis and troubleshooting
  • 7+ Years of Experience with Cisco IP Telephony infrastructure, including design, implementation, system management and troubleshooting
  • Cisco certification required CCNP Voice, with CCIE Voice preferred
  • Bachelor of Arts or Sciences Degree in Electrical Engineering, Computer Science, or equivalent is preferred
8

Unified Communications Engineer Resume Examples & Samples

  • Serve as an engineer working with a highly technical team to support a diverse global voice/video/collaboration network
  • Interact with groups from different cultural backgrounds to provide 1st & 2nd level support for their UC, video and telephony requirements
  • Perform preventative maintenance on VTC/PBX/Lync infrastructure Including hardware/software patches and system feature upgrades
  • Provide input to devise roadmaps, implement product and process standardization, develop guidelines and map out tiered service offerings
  • Analyze systems and perform usability testing to ensure performance and reliability, enhance scalability, and meet security requirements
  • Collaborate with various internal groups and external vendors to ensure all installations meet specifications, ensuring resolution of problems as they arise
  • Collaborate with Telecom, Messaging and Network teams to develop and support Discovery’s Unified Communications strategy
  • Perform project management, technical evaluations, and other related duties as required
  • Maintain and track inventory of all equipment for various Discovery locations
  • Interface with equipment manufacturers and vendors on software and hardware support issues
  • Report, troubleshoot, and track voice/data circuit related problems with service providers and/or Network teams and ensure standards are maintained as designed
  • Train operational staff to provide 1st & 2nd level support for video conferencing, Lync/conferencing/Enterprise Voice and Avaya infrastructure
  • Serve as technical contact with vendors to ensure proper engineering and delivery methods are followed
  • Work without supervision on highly complex projects
  • After normal business hours work as needed
9

Unified Communications Engineer Resume Examples & Samples

  • Design, deploy, operate and grow our global voice, video & collaboration solution that spans multiple international locations
  • Agile sprint planning, release planning & daily stand-ups
  • Manage vendors on a variety of technology related tasks or projects
  • Develop and deliver progress reports, risk/action logs
  • Create & maintain Implementation & support documentation (as-built & runbooks) to successfully deploy & operate new technology solutions & offices to improve user experience
  • Set, own and continually manage technology project expectations with team members and stakeholders
  • Partner with local/regional/global leadership & business to understand needs, challenges and share IT plans
  • Provide Tier-2 Technical support & assistance during service impacting outages
  • Coach, mentor, and motivate project team members and contractors, and influence them to work closely with you
10

Unified Communications Engineer Resume Examples & Samples

  • Design and maintain the company’s Audio Video and Video Conferencing systems standards
  • Create AV designs (to include AV control, video, audio, and networking schematics) as part of the engineering design package, and coordinate the design review and change process with team members and Architects
  • Proactively troubleshoot, assess (test) and coordinate equipment and system repair as required
  • Develop and maintain procedures, standards and methods for team members and other colleagues
  • Develop internal documents for event analysis, troubleshooting support, network infrastructure documentation and maintenance procedures
  • Partner with clients, consultants, applications technologists, external stakeholders, and other I/S domains to understand business and systems requirements and proactively identify communication and collaboration technologies and solutions needed to support the business
  • Communication/Collaboration Systems Support
  • Escalate issues and problems to external vendors and management as necessary, ensuring prompt and accurate resolution and appropriate visibility
  • Share knowledge and assists team members and other peers who are less experienced or knowledgeable in a specific technology
  • Participate in the installation, configuration, and maintenance of technologies, software and solutions following established procedures and change control standards
  • Perform post-installation verification
  • Assist in monitoring and managing the health of solutions and services by utilizing available tools
  • Maintain up-to-date awareness of industry developments and best practices in area of specialization
  • Assist with research and development of new products or services
  • Participate in researching vendors, equipment, and software to support business needs
  • Participate in post-implementation & post-mortem reviews to identify opportunities to continually improve process & service
  • On-call rotation and occasional domestic & international travel will be necessary
  • Perform day-to-day operations, general & preventive maintenance and tracking of inventory, room sweeps
  • 8+ years of direct experience with audio, video and unified communications design, engineering, installation and support
  • 5+ years experience in a Cisco UC environment including current versions
  • 5+ years experience with Cisco Video infrastructure components
  • Understanding of audio visual concepts and equipment such as: Crestron, Extron, Cisco/Polycom/Lifesize video conferencing equipment
  • Good consultative and communications skills, design skills, analytical ability, judgment, and the ability to work effectively with client and other IT staff, consultants, and vendors
  • Solid experience with audio and video integration
  • Knowledge of network design, quality of service, and network security
  • A broad knowledge of audio visual and video conferencing
  • CUCM Experience
11

Lead Unified Communications Engineer Resume Examples & Samples

  • 10+ years of demonstrated relevant experience in unified communications, voice technology, and work involving datacenters
  • Must have network/vendor technology experience such as Cisco, Lync, Avaya, video conferencing systems, and PBX systems
  • Business-level English and native Japanese
12

Unified Communications Engineer Resume Examples & Samples

  • Cisco Unified Communication Manager 8.6 and greater
  • Cisco Unified Border Element
  • Cisco Jabber & WebEx
  • Cisco TelePresence & Personal Video Solutions
  • Cisco Prime Collaboration
  • Cisco Presence Server
  • Carrier based SIP Services
  • Microsoft’s Skype For Business (dedicated and Cloud Services) architecture
  • Cisco & Lync 2010/2013 or SfB interoperability
  • Experience in migrations from legacy voice environments to IPT/VoIP solutions
  • Experience in vendor negotiations, product pricing and carrier offerings
  • Experience in providing guidance and technical solutions from existing product & design catalogue or gather requirements to drive new solutions
  • Experience in creating high level and technical presentations and communication skills to explain the approach to a varying audience
  • Proven ability to work in a fast paced environment and manage multiple deadlines and priorities
  • Proven ability to collaborate across a large organization to effectively realize outcomes
  • Experience with regulatory / compliance requirements
  • History of making an impact, developing and executing on strategies and delivering superior results in both the short and long term
  • Proven ability to leverage deep subject matter expertise to develop and deploy a vision and help align others to that vision
  • Listening and engaging others to provide input in the shaping of that vision
  • Adapts to new different or changing requirements, quickly grasps new concepts adapts and reflects on lessons learned – comfortable with ambiguity, analyzes and evaluates, defines problem/challenge, identifies alternatives and makes timely decisions
  • Work closely & collaboratively with Internal Engineering, Application Development, Deployment & Operations teams to drive design adoption across IT
  • Experience with Vendor Management and coordination concepts from multiple facets of the industry
  • Provide support to internal customers through innovative solutions creating sustainable and maintainable environments
  • Ability to make engineering design decisions, solves technical problems, and makes improvements to our systems
13

Unified Communications Engineer Resume Examples & Samples

  • A variety of UC platforms
  • Microsoft 365 Skype for Business Enterprise Voice
  • Cisco Unified Communications Manager, Cisco Unity and Cisco Session Manager
  • Siemens/Unify Openscape Voice is a plus
  • ACME Session Border Controllers
  • Contact Center IVRs, CTI and workforce management methodologies
  • Global dial plan designs, call routing & control protocols
  • VoIP troubleshooting including log analysis, tracing and packet captures
  • IP based PSTN gateways
  • SIP Trunking
  • LAN/WAN switching and Quality of Service
  • Develop a vision for the unified communication strategy and inspiration around that vision
  • Manage or participate in cross-functional teams to promote technology strategies, analyze and test products, or perform pilot and first implementations of new technologies in order to integrate new technologies into the Company's Global infrastructure
  • Document specifications, installation instructions, and other infrastructures related information
  • Construct business case analysis and recommendations to increase effectiveness of organization and technology solutions
  • Lead resolution and re-planning activities with stakeholders to realign strategies and close identified gaps
  • Determine all technical and resource components (e.g., network, landscape) and associated costs (e.g., development, training) for technology to ensure capacity and performance requirements are met
  • Provide expert level technical support to departments and technical teams to resolve complex unified communications and voice issues
  • Identify, analyze and resolve complex integration issues by utilizing expertise and innovative technical solutions
  • Develop, maintain and provide technical expertise in order to transfer knowledge, operating systems and other infrastructure components
  • Provide expertise in relationship management to other organizations to maximize relationships with vendors
  • Support high availability solutions for the business application using technology, processes and techniques to ensure availability of hardware, operating systems, applications and support tools to TCCC in the event of hardware/software component failures
  • Develop and implement disaster recovery procedure to meet the agreed upon service level
14

Unified Communications Engineer Resume Examples & Samples

  • Configuration, operation and monitoring of Skype for Business environment
  • Management of AudioCodes SIP gateways and provider relationships
  • Use and management of Microsoft SCOM and EventZero platforms to maintain and monitor the Skype for Business environment
  • Monitoring and proactive maintenance of Enterprise Voice environments including validation of performance against various KPIs
  • Systems management and automation
  • Implementation of platform upgrades and feature expansion including additional capability expansion as needed
  • Manage end to end voice quality by working closely with network team to troubleshoot issues and provide capacity recommendations
  • Manage Skype for Business integration into O365 multitenant Exchange environment
  • Responsibility for basic maintenance and transition support of legacy communications platforms
  • Implementation and support of Video Conferencing platforms
  • Implementation and support of additional Unified Communications capabilities as needed
15

Unified Communications Engineer Resume Examples & Samples

  • Unified Communication Engineer 1 is responsible for all issues related to design, configuration, and performance issues for CUCM, UCCX, Unity Connection, Client Services Framework, Voice Gateways & Presence
  • Troubleshoot Layer 2/3 routing and switching issues including VLAN, Spanning Tree, QoS
  • Troubleshoot LAN, WAN, VPN, Wireless, Voice, and Video issues
  • Acts as a focal point for large account network problem resolution and manages incident management
  • Effectively utilizes lab setups to debug broad and complex problems
  • Provides input to internal engineering and product organizations on future product development
  • Drive for continuous learning, results orientation and teamwork execute proactively without constant guidance 4-Years Hands-on Experience w/the following Platform & Technologies
  • Voice date and circuit provisioning
  • Cisco Routers and Switches Cisco Unified Communications Manager (7.x – 10.x) Cisco Unity (7.x and beyond)
  • Call Manager (8x and beyond Cisco IP Phones
  • H.323 Protocols and SIP (Trunking) Cisco Wireless controllers
  • This position requires strong organizational, technical and communication skills
  • The ideal candidate for this position is very well versed in Cisco routing, switching, MPLS, and Security as demonstrated by a minimum of 2-3 years of experience working with such equipment
  • Candidates will be required to participate in a 24x7 on-call rotation supporting Stores & Home Office Voice/Data/Video
  • The team is small and demands a high level of commitment and dedication
  • Knowledge and experience with technical security controls and vulnerabilities including Authentication systems, Virtual Private Networks, Vulnerability scanners, Firewalls, and other network security devices
  • Knowledge and experience installing, analyzing, and troubleshooting networking technology including TCP/IP, Routers, Switching, VLANs, LANs, WANs and Wireless systems
  • Project management skills including requirements analysis, project scoping, problem solving, TCO, ROI, IRR
  • Technical consulting skills including making recommendations in both written and oral form, participate in training for clients and peers, understanding client work practices and showing initiative when confronted with urgent and complex technical dilemmas
  • Must have a desire to deliver service & operational excellence with every encounter
16

Unified Communications Engineer Resume Examples & Samples

  • Participate in unified communication projects designing and implementing projects in a highly available production environment
  • Perform Call Recording designs utilizing existing Verint platform and combining data feeds with internal warehouse technologies
  • Perform Speech Analytic project design and implementation in conjunction with Business analyst group representing various business units within Discover Financial
  • Perform troubleshooting of complex issues and be able to serve as tier 3 support for voice operations as needed
  • Manage time, budget and resource constraints to ensure projects are delivered on-time and within allotted budget
  • Create and update technical documentation on a regular basis
  • Clearly articulate recommendations to peers and management
  • Evaluate new vendors and technologies to add strategic business value to the organization
  • Must be able to participate in installs that may require after hours, over nights, weekends and/or holidays
  • Ability to travel nationally and internationally for project implementations
  • Telecommunications carrier circuit protocols and infrastructure understanding
  • Understanding of common network protocols and their role in an enterprise network
  • Configuration and troubleshooting experience of telephony and call recording platforms
  • Experience working with Windows Server platforms
  • MS/MSQL Database
  • Experience working with infrastructure security components: firewalls, proxy servers, IDS/IPS, VPN and SSL
  • Ability to work with all levels of IT senior management, business partners and third-party customers
  • Bachelors degree in CS/CIS/Network/Telecommunications or related field or equivalent work experience
  • Understanding of Telephony platform including CTI and backend application interfaces for recording flagging and tagging
17

Senior Unified Communications Engineer Resume Examples & Samples

  • Designing, building, and maintaining the unified communications platform, which includes instant messaging; desktop, room and mobile video conferencing; web conferencing; telephony endpoints and infrastructure; audio-visual infrastructure; whiteboarding and collaboration tools; live and on-demand streaming video and digital signage
  • Leading role in the strategic delivery for architecture and deployment of cutting-edge Unified Communications technologies, including Lync/Skype for Business, Enterprise Voice and Asterisk
  • Playing a critical role in developing advanced, integrated technology solutions to meet the needs of a fast-growing and diverse business with offices in multiple countries
  • Working with a wide range of products to meet the collaboration needs of our company
  • Participating in producing complex events that are highly visible within the company
18

Unified Communications Engineer Resume Examples & Samples

  • Tests and documents new UC solutions
  • Manages implementation of new UC suites and solutions
  • Participates as the UC representative on integrated project teams, working groups and other initiatives
  • Meets with customer to determine requirements for UC solutions and/or initiatives
  • Creates SOPs for common support tasks and works with SD
  • Develops policies and procedures for patches and updates for the client's Enterprise UC system, VoIP Administration, and VoIP Services
  • Manages the Dial Plan Architecture, Access Gateways, Catalyst Digital Signaling Processor Provisioning
  • Manages IP Phones
  • Manages VoIP System Architecture, including any redundant services
  • Troubleshoots IP Telephony Solutions
  • Monitors the UC system 24x7 to ensure call quality is optimum (including monitoring Quality of Service (QoS) performance)
  • Monitors alerts and other notices from the client's UC system
  • Configures and maintains client's Active Directory synchronization with the CallManager system
  • Works with client's Telecommunications team in troubleshooting Primary Rate Interface (PRI) connections and Session Initiated Protocol (SIP) trunks
  • Provides system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of infrastructure
  • Bachelor's Degree or its International Equivalent - Computer Engineering, Computer Science, Information Technologies or Related Field
  • Five (5) years of IT knowledge and demonstrated hands-on experience and/or training in network/UC engineering and administration including 2-4 years in Unified Communication space
  • Experience with the network/UC systems
  • Experience supporting telephony, video, network and other collaboration devices
  • Demonstrated ability to communicate orally and in writing
  • Must possess strong organizational skills and strong interpersonal skills to effectively relate to agency and customer needs
  • Microsoft Lync, Skype for Business
  • Cisco Telepresence endpoints
  • Cisco CallManager 8.X and 10.x
  • Tandberg Video Conferencing systems, Expressways and related hardware
  • Cisco MeetingPlace, Presence, Unity Connection, Emergency Responder, CUCM, UCCX, Enterprise Instant Messaging (Cisco Jabber)
19

Unified Communications Engineer Resume Examples & Samples

  • Experience in Skype for Business deployments and migrations, unified communications solutions, network design, network protocols and voice over IP (VOIP)
  • Experience with session initiation protocol, video conferencing systems, network assessment and troubleshooting, load balancing and virtualization
  • Proficient with Windows PowerShell and other scripting languages
  • Experience with technology project design and delivery
  • Experience interacting with external clients, global teams and offshore staff
  • Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
  • Good understanding of project financials such as profit-and-loss statements beneficial
  • Experience in several of the following areas: Skype for Business solutions, Skype for Business migrations, unified communications solutions, network design, network protocols/service, VOIP solutions
  • Proficient with PowerShell and other scripting languages
  • Experience with specific technologies as specified by hiring manager
  • Japanese language fluency
  • English language proficiency (plus)
20

Lead Unified Communications Engineer Resume Examples & Samples

  • 10 years of experience supporting complex networks (voice, video, Cisco networks)
  • 8 years of experience supporting, upgrading, and trouble-shooting Cisco Unified Communications Manager infrastructure
  • 8 years of experience supporting and trouble-shooting voice and video infrastructures
  • 8 years of experience supporting web technology integration with Cisco TelePresence endpoints
  • 8 years of experience supporting and configuring Cisco VCS, TMS, and TelePresence endpoints
  • 8 years of experience with Cisco Expressway (Core and Edge)
  • 8 years of experience working with Cisco technologies, managing Cisco TAC cases, and using the Cisco web site to download software updates and research and trouble-shoot issues
  • 8 years of experience with change management methodologies and IT Service management
  • 4 years of experience mentoring or leading teams of technical associates
  • 5 years of experience supporting, upgrading, and trouble-shooting Cisco Unified Communications Manager infrastructure and a deep technical knowledge of Cisco Unified Communications Manager product family
21

Unified Communications Engineer Resume Examples & Samples

  • Competencies/Skills
  • Business Knowledge
  • Education / Training
22

Unified Communications Engineer Resume Examples & Samples

  • Technology Administration, Design, and Engineering and reporting of Unified Communications/ Collaboration solutions to include Cisco Meeting Place, WebEx, Telepresence and Jabber
  • Business Requirements Collection & Analysis
  • Technical Communications
  • Establish and Maintain key relationships with strategic suppliers such as Cisco, AT&T, and Global Crossing, Verizon Business Systems, PGI Conferencing
  • Manage software release plans and schedules for Unified Communications/ Collaboration solutions
  • Maintain documentation standards for Unified Communications / Collaboration Solutions
  • Enforce adherence to all change control and software release / patch management processes
  • Experience with multi-site Cisco Call Manager/SRST/Publisher/Subscriber Administration
  • Cisco Meeting Place collaboration services, deployment and configuration experience
  • Cisco Desktop services & configuration including CUPC (7/8), CUVA, CIPC deployments
  • Understanding of Cisco tools: Operations Manager, Statistic Manager, Cisco Works, Prognosis, Netcool, Atlas (GEMS) ticketing
23

Unified Communications Engineer Resume Examples & Samples

  • Responsible for aspects of maintaining, configuring, and sustaining the Avaya Unified Communications environment (VOIP, Contact Center, and other Collaboration technologies) along with the Lync/Skype for Business environment
  • Responsible for maintaining the legacy ACD (Aspect) until system retirement
  • Diagnose, research and resolve problems associated (but not limited to) with Avaya PBX, Avaya ACD, Voicemail, network trunking, Avaya Vectoring language, CTI systems, Avaya AES, Avaya EMC, VOIP and SIP technologies and software, Nice Call Recording systems, Cisco network switches, IP addressing; Cisco UCS, VMWare, Microsoft OS, and Avaya application software
  • Resolving Level 1 & 2 system incidents, upgrades, maintenance tasks on the systems listed
  • Analyzes business requirements in order to assist in design and implement solutions in the UC environment
  • Coordinating, installing, testing, and troubleshooting of transmission facilities (OC48, T3, T1 PRI, SIP and DS0)
  • Assist and collaborate with Network and UC Engineering teams to develop network design for all UC applications
  • Responsible for participating in project plans and project management
  • Provides knowledge of LAN technologies (Layer 1, Switching, etc.) and collaborates cross-team in support of remote business units
  • Keeps abreast of new developments in the industry and gains an understanding on how new and emerging technologies are implemented
  • This position may require travel by air, car and/or other modes of up to 50% of the time
  • High School or College School diploma
  • 3 years or greater direct relevant technical experience may be substituted for education
  • Minimum 3 years’ experience in programming and maintenance of the Avaya CM and subtending systems
  • Understanding with Voice Gateways (analog, digital and SIP) and dial plan design
  • Understanding of and ability to assist in configuration of Quality of Service (Campus and WAN)
  • Knowledge of IP Subnetting, QoS/CoS and IPV4/IPV6 model
  • Knowledge of Avaya Aura Conferencing, Avaya Aura Messaging, Avaya Aura Contact Center Avaya Session Manager, Avaya System Manager. Avaya CMS and Avaya OneX
  • Candidate must possess or have the knowledge to pass the ACIS- Avaya Aura® Communication Manager and CM (R6.x) Messaging certification
  • Strong troubleshooting and problem solving skills
  • On-call availability during off-hours in the event of service problems with the system
  • Ability to concisely and effectively communicate and present complex technical information to a varied audience, including technical and non-technical customer representatives
  • Effective time management to allow for involvement in special task order projects as assigned by the supervisor
  • Works with other team members, including cross-functional teams, business users, and vendors
24

Senior Cisco Unified Communications Engineer Resume Examples & Samples

  • Manage an IP Telephony refresh for multiple facilities across the HCA enterprise and supported customers
  • Maintain relationships with significant HCA Vendors along with several secondary vendors as key delivery mechanisms in the overall deployment strategy of the project
  • Understand User Requirements and find appropriate solutions within the standard design
  • Document gaps between user requirements and design standards
  • Provide subject matter expertise to field and corporate resources
  • Maintain relationships with key constituents in the facility, markets, and divisions
  • Interface and communicate with all areas affected by the project
  • Identify and resolve issues of tactical importance
  • Respond to leadership issues and information requests within defined areas of responsibility as required
  • Create, develop and maintain a customer focus that includes effective working relationships with key corporate and field teams to ensure through and ongoing understanding of project scope
  • Maintains required records, reports, and statistics as directed
  • Shares ideas with the Team Lead in controlling cost and working within the assigned budget
  • Monitors the quality of the project's and vendor's customer service
  • Performs duties with little or no supervision in an independent manner
  • 7-10 years of applicable work experience is needed for a successful applicant
25

Unified Communications Engineer Resume Examples & Samples

  • Current Cisco CCNP for Collaboration or higher certification
  • Six or more years of relevant experience
  • In-depth knowledge and demonstrable experience in designing and implementing switching and routing protocols, Quality of Service (QoS), Internet Protocol (IP) Private Branch Exchange (PBX), and Session Initiation Protocol (SIP) on an enterprise level
  • Experience with designing, implementing, and maintaining complex Voice over IP (VoIP) call control, call routing, and applications and services based on a Cisco Systems platform
  • Advanced knowledge of UC Cisco including Call Manager, Unity Connection, Jabber / CUPS, and Cisco conferencing solutions, and how they integrate with the Verizon VoIP portfolio
26

Unified Communications Engineer Resume Examples & Samples

  • The candidate should have minimum 6+ years of overall experience SharePoint server administration / support experience on SharePoint 2010/2013
  • The job will require in-depth troubleshooting of SharePoint related server side issues, installation and configuration of new SharePoint servers, backup and recovery of SharePoint portal servers. The candidate must have handled medium to large SharePoint server farms
  • The candidate should be familiar with all the functionalities/features of SharePoint 2010/2013 like Info path services, excel services, document libraries etc
  • Yammer administration and support experience
  • Microsoft Exchange 2013 and Exchange Online migrations experience will be added advantage
  • Very strong in ITIL Processes
  • Independently solve most of the Complex issues on Microsoft SharePoint 2010/2013
  • Flexible, self-motivated with the ability to work under pressure in an International and culturally diverse organization
  • Should be able to identify potential capacity issues in the environment and able to mitigate quickly
  • MCTIP on Microsoft SharePoint 2010 / MCSE on Microsoft SharePoint 2013
  • Additional Microsoft Infrastructure Experience (Exchange, SQL, etc)
  • Scripting skills, particularly in PowerShell and SharePoint portal customizations
  • Understanding of 24x7 IT support model and Good exposure to ITIL framework including Incident Management, Change Management, Problem Management, Release Management and Configuration Management
  • Excellent verbal and written English communication skills are the must. Flexible and adaptable to meet the team needs
27

Unified Communications Engineer Resume Examples & Samples

  • BE/B Tech/ Diploma from a reputed institute with 4 to 6 years of progressive experience in an enterprise environment
  • In Depth understanding of Cisco Unified Communications applications (Call Manager, Unity Connection, IPCC Express)
  • Very Good Understanding of Administration and Troubleshooting Polycom Video Conferencing HDX 7000, HDX 8000 and Group Series end points
  • In Depth understanding of Voice over IP technologies and protocols (H.323, MGCP, SIP, SCCP, etc.)
  • In Depth understanding of Voice Gateways (SRST, MGCP fall back, H.323 and SIP dial plans, PSTN technologies, etc.) and Gatekeepers
  • Very good understanding of Media Resources (Conference Bridges, Transcoding, MTP)
  • Very good understanding of Quality of Service as it relates to Voice over IP (classification, marking, queuing, congestion avoidance, policing, shaping, link efficiency mechanisms, etc.)
  • Very Good Understanding of voice codecs
  • Very Good Understanding of SIP log reading and analysis
  • Understanding of Cisco voice technology integration with Microsoft products (Exchange, Lync, Active Directory etc.)
  • Understanding of IP addressing, and related standards/protocols
  • Experience with Virtualization technologies such as VMware
  • Experience with high-density computing platforms such as Cisco UCS
  • Understanding of PABX-related technologies
  • Proven experience in troubleshooting environments which include Cisco Routers and Switches, and Cisco IP Telephony Infrastructure (Call Manager, Unity, etc.)
  • Good understanding of Polycom Video Conferencing setup
  • Very good Understanding of Video Call setup and Call Routing
  • Prior experience and/or training with regard to the ITIL Services Framework
  • Preferred Cisco CCVP (CCNP - Voice) Certification
  • Strong analytical skills and able to collate and interpret data from various sources. Collaborate closely with the team
  • Ability to assess and prioritise faults and respond or escalate accordingly
28

Senior Unified Communications Engineer Resume Examples & Samples

  • Use various monitoring tools (i.e. EventZero, SCOM, etc) to monitor the Skype for Business infrastructure and proactively spot problem areas and ward off potential issues for a 99.9% uptime of service
  • Take responsibility for escalated issues reported outside of the United States. Respond to those issues in real-time when necessary (i.e. outages)
  • Be the Skype/UC spokesperson when interacting with other technology teams in the Skype ecosystem (telecomm, network, Active Directory, etc.)
  • Interact with the Skype/UC Managed Service Provider as needed, to escalate issues and coordinate maintenance activities
  • Create and maintain documentation assets for the support of Skype for Business
  • 3 years of supporting a complex Lync/Skype UC environment (2010 or better) with IM, conferencing and voice deployed
  • Experience with Lync 2013 back-end
  • Sonus SBC experience or equivalent
  • Strong knowledge and experience in supporting technologies (AD, networking, etc.)
  • Telecommunications experience
  • Familiarity with Exchange Unified Messaging
  • PRI SIP trunking experience
  • Lync Client troubleshooting experience
  • SIP Phone experience
  • 3-5 years of Windows experience
  • Troubleshooting Complex mix signal and media environment
  • Working cross-functionally (networking team, etc)
  • Microsoft Exchange and Active Directory design, implementation and administration experience
  • Strong background in networking (Firewalls, Cisco routers/switches, network protocols, VPN…) is a plus
  • Network storage (SAN, NAS, Backup) experience a plus
  • VMware Server Virtualization experience a plus
  • Must have excellent organizational skills
  • Must have strong written and verbal communication skills
29

Unified Communications Engineer Resume Examples & Samples

  • 10+ years’ experience administering enterprise class Avaya telephony environments
  • 5+ years’ experience working with Skype for Business On Premise Enterprise Voice and other VoIP
  • Bachelor’s degree in Computer Science or a related discipline or equivalent work experience
  • Demonstrably solid written and verbal communication skills to drive projects to successful conclusion
  • Excellent documentation skills for sharing information formally and informally
  • Self-starter capability, ability to acquire new skills autonomously
  • Strong experience working with SIP deployments with field sites throughout the US
  • Strong experience working with Oracle SBCs
  • Strong experience with RightFax using on premise and cloud solutions
  • Working knowledge of Nuance Speech Attendant and NSA
  • Working knowledge of call flow thru an Enterprise network including protocols, switching, QoS, Dynamic Routing, etc
  • Working knowledge of Nectar and monitoring best practices for VoIP networks
  • Experience with Avaya Breeze a plus
30

Unified Communications Engineer Resume Examples & Samples

  • System-wide management, maintenance, and improvements
  • Network traffic monitoring and testing
  • Responsible for creating detailed architecture designs for next generation voice technologies and creating engineering guidelines for enhancements based on current production deployments
  • Programming / Troubleshooting for Cisco Unified Communications product portfolio, Avaya (S87XX/83XX/85XX class media servers and gateways running Avaya Communications Manager R6.x; Session Manager, system manager, IVRs and Microsoft Lync or equivalent. Experience with ACME packet SBC in a carrier voice offering is required
  • All support for VoIP incident/problem management service desk support
  • Associate's degree or equivalent years of experience required
  • Bachelor's degree preferred, or equivalent training, in a related field (Additional years of experience is will be considered in lieu of a degree)
  • Minimum five (5) years of related engineering and support experience in UC, VoIP, video conferencing, and telecom services
  • Cisco CCNP Voice or higher certification preferred, or other applicable Cisco certifications/experience
  • Excellent documentation skills are required
  • Convey technical concepts to non-technical executives and managers
  • Competent administrator of mixed-technology solutions
  • Act as part of a structured operations team in support of resolving technical issues
  • Strong report writing skills and ability to interpret data is required
31

Unified Communications Engineer Resume Examples & Samples

  • Performing updates and backups on Cisco Call Manager 10.5.2 and other versions
  • Performing Installs, COBRAS, backups as well as research on Cisco Unity Connection
  • Daily scripting with CGI and Perl to help automate overall VOIP processes and commands
  • Installations of VM's and virtual servers as well as router configurations
  • Troubleshooting and Diagnosis of overall basic computer issues/diagnosis of Flash computers
  • Create and maintain overall system and support documentation within CUCM
  • Install, maintain and support the client's IVR system within UCCX
32

Cisco Unified Communications Engineer Resume Examples & Samples

  • As a member of the UC engineering team implement end-to-end real-time communication and collaboration platform solutions including unified messaging, instant messaging, video/web conferencing, and voice services that effectively reflect business and service-level requirements
  • Engineer, deploy and enhance Akamai’s Unified Communications solutions, with a focus on Instant Messaging, voice/video communications and business collaboration tools
  • Engage and collaborate with business partners to interpret business requirements and deliver Unified Communications solutions
  • Manage Unified Communications vendor relationships – escalate issues when appropriate
  • Lead a variety of complex and challenging Corporate IT initiatives and projects
  • Define and document support and maintenance policies, procedures, and training plans for the UC Systems Administration Team
  • Provide Tier 3 unified communications platform support to 6000+ users
  • Bachelor’s degree in Computer Science, Engineering, and 4 years of experience
  • 4 years’ experience maintaining, utilizing, and troubleshooting Cisco UC Platforms, Cisco Voice Platforms , Cisco Network Platforms and Cisco Telepresence Platforms
  • 3 years’ working knowledge of telephony ecosystems (CM PBX, SM, SysMgr), T1 / PRI, SIP Trunking fundamentals
  • 3 years’ experience with Windows Server OS/Linux OS administration and VMWare ESXi
  • 2 years’ engineering experience with real-time cloud based collaborative applications (Google, Cisco, Microsoft)
  • Cisco UC certification — CCNA-Voice or CCNP-Voice (major plus)
  • Experience with Microsoft Active Directory Microsoft Exchange 2013 a plus
  • Understanding of basic networking technologies (TCP/IP) and voice and video-specific protocols (SIP, RTSP, H.264, H.323, etc.)
  • Ability to configure, analyze and troubleshoot highly complex unified communication deployments
  • Willingness to take initiative and to overcome obstacles to achieve personal, organizational, and company goals
  • Candidate must demonstrate strong collaboration skills and be effective in working within a team environment. Knowledge sharing amongst the team members is paramount
  • Extensive Customer Service skills and experience
33

Unified Communications Engineer Resume Examples & Samples

  • Engineer, configure and lead the design, configuration and deployment of all Unified Communications infrastructure
  • Install and configure Voice Gateways and Gatekeepers as part of the IP telephony system
  • Assess, design and document technical requirements supporting business/RFP needs
  • Analyze existing voice and data networks and recommend solutions
  • Perform other duties as assigned by leadership
  • Master’s degree required, preferred field of study in Information Technology or Computer Science
  • 3-5 years’ experience administering, engineering and supporting ACME Packet session border controllers >
  • 3-5 years’ experience administering, engineering and supporting Cisco voice gateways
  • 3-5 years of progressive work experience with Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.711 and G.729 codecs, Digital Tone Multi Frequency (DTMF), H323
  • 1-3 years’ experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, Cisco Call
  • 1-3 years’ experience administering, engineering and supporting an IP/PBX platform
  • Knowledge of other gateways and VOIP protocols
  • Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs preferred
34

Unified Communications Engineer Resume Examples & Samples

  • Managing, configuring and upgrading CUCM 8.6 or higher, Unity Connections and Cisco Unified Enterprise Attendant Console
  • Configuration, deployment and management of Cisco 39xx gateways and associated endpoints
  • Daily MAC work involving changes to call treatments and user configurations
  • Provisioning of VoIP and analog connections
  • Daily management of a personal work queue within HP Service Desk
  • Attend planning and design engineering meetings
  • Provide material support to other project groups
  • Interacting with network support teams to resolve issues on a Cisco platform
  • Provide proactive recognition and correction of network and telephony related issues
  • Provide support to customers and staff during new installations
  • Liaise with other functional groups to support other UC initiatives across the enterprise
  • Provide communication and assist in the coordination of response during disaster recovery
  • Three (3) or more years experience working as a Tier 3 technician resolving advanced LAN and telephony connectivity issues in a Cisco environment
  • 6-10 years in Networking Environment with progressive positions
  • One (1) or more years working on an IT help desk reviewing, working, and closing tickets
  • Substantial experience with Cisco Call Manager platform 8.6 or higher required
  • Strong demonstrated understanding of data and voice communications
  • Experience with Cisco TMS, VCSC/E or TP Conductor is a plus
35

Senior Unified Communications Engineer Resume Examples & Samples

  • Ability to stay abreast of latest changes in Information Technology, to evaluate alternative technologies and manage implementation
  • Demonstrated ability to listen, understand, analyze, and document the complex needs and requirements of the end-users
  • Team management and leadership skills
  • Ability to learn and master new systems quickly and become a functional product expert
  • Ability to understand business impact and prioritize assignments
  • Minimum 5+ years of working experience in planning, designing, deploying, managing and troubleshooting Microsoft Collaboration and Communications Technologies; Lync, Skype for Business and Exchange Server
  • Senior level experience in networking, Microsoft technologies, IP telephony and/or video conferencing technologies and standards
  • Strong understanding of Microsoft Core Infrastructure technologies and possess good understanding including but not limited to network concepts, TCP/IP, Routing, Switching, SMTP, DNS, DHCP, NPS, and Ethernet connections
  • Experience in implementing integration gateways including Survivable Branch Appliance (SBA) and Microsoft applications
  • Strong hands-on knowledge of SIP, H.323, TCP/IP, POTS, PRIs/ISDN, and understanding of protocols (SIPv2, CSTA/SIP) and codecs (G.722, G.711, G.729, H.264 and Microsoft Real-time adaptive codec)
36

Cisco Unified Communications Engineer Resume Examples & Samples

  • Plan, design and deliver voice infrastructure components to refresh infrastructure in the company"s Cisco-based IP telephony services
  • Participate in global voice technology standards
  • Meet with customers, suppliers, and IT Engineering teams to gather and evaluate requirements do refresh existing end-of-life components such as Cisco VG224 and 3845 gateways
  • Participate in design reviews for technology standards for IP Telephony systems
  • B.S. Information Systems, Computer Science or equivalent
  • Work experience in the requested field
  • Experience with Cisco Unified Communications systems (VG224, 3845, Call Manager,)
  • Proficiency with Microsoft Office Tools (Word, Visio, Powerpoint) and MS Project
  • Ability to read and understand device configuration files
  • Ability to interface with customers and suppliers
37

Senior Unified Communications Engineer Resume Examples & Samples

  • Self-starter with strong organizational skills
  • High business acumen and passion to learn about the business
  • 5-7 years of Unified Communications experience including Microsoft Exchange, Cisco VOIP products and Microsoft Communications server platform (OCS, Lync, and Skype for Business)
  • 3-5 years of IP video conferencing experience
  • 3-5 years of experience with Cisco networking platform. Experience with large modular chassis systems such as Cisco 6509’s, 4506’s and Nexus 7000 and 5000 series devices
  • VBScript/Powershell scripting and other automation methodologies in an enterprise environment is a plus
  • Knowledge of VMWare, Windows 2008 and 2012 server, Active Directory, server anti-virus, Network and IP services
  • Strong communication skills both written and verbal – ability to communicate a technical message in non-technical terms
  • Advanced troubleshooting skills and methodology to determine root cause with hardware, operating system, application programs, network failure or security
  • Excellent vendor and client management skills
38

Unified Communications Engineer Resume Examples & Samples

  • Bachelor’s degree in, Computer Science, Engineering, Information Technology or an alternate combination of education and experience which results in the equivalent job knowledge and skills
  • 2-4 years technical Network support experience
  • A successful academic or work background indicating a demonstrated ability to absorb information, apply conceptual skills in practical applications, achieve desired results in a highly technical, operating environment. It is important that you can effectively deal with the rapid technological and business change while maintaining enthusiasm and displaying sound judgment and common sense
  • Continuing education courses/technical seminars
  • Cisco ASA Firewall, and IPS, Policy Management and oversight
  • Site to Site IPSEC VPN, Remote Access Client and Clientless VPN, SSL VPN
  • Palo Alto appliances - testing and certifying new releases and patches
  • Juniper and SRX Appliances support, testing and certifying new releases and patches
  • DDoS Mitigation appliances. Testing and certifying new releases and patches
  • Authentication, Authorization, Accounting Systems such as RSA Authentication Manager and Cisco ACS utilizing protocols such as Radius and TACACS
  • Web Content Filtering Systems such as internet Proxy and Web Gateway
  • Basic routing and switching
39

Specialist Unified Communications Engineer Resume Examples & Samples

  • Designs and implements Unified Communications systems, including
  • Migration of analogue PBX phone systems to VoIP
  • Migration of legacy to next generation immersive video rooms
  • Consolidation of call manager infrastructure
  • Rollout of Jabber, WebEx & Spark
  • Unified dial plan
  • Troubleshoots complex UC related issues, such as voice quality issues
  • Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures
  • Resolves a wide range of issues in imaginative as well as practical ways. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
  • Bachelor Degree in Computer Science/Engineering or equivalent
  • Cisco Certified Internet Expert, Routing & Switching
  • Cisco Certified Internet Expert, Collaboration
  • Minimum 10 years experience in the IT industry
  • 7+ years experience in a large enterprise converged network
  • 5+ years Voice or Video Engineering experience
  • Must have strong understanding of L1 to L4 networking
  • Heavy network "hands on" technical experience of the following technologies
  • Knowledge of Cisco UC including Call Manager, Cisco Unity, Voice Gateways, CUBE, Telepresence, Jabber, Webex, Spark, VCS, TMS, TCS, MCU's and Telepresence end points
  • Knowledge of video conferencing protocols, communications and standards, H.323, SIP, E.164
  • Knowledge of Voice circuits, including SIP, TDM, etc
  • Knowledge of QoS, SIP, H.323, RTP, SCCP, SRST, SIP and multicast
  • Knowledge of Network Management and experience with PRIME, Solarwinds, Netflow, Wireshark
  • Proven experience troubleshooting environments which include Cisco Unified communication & Video conferencing Infrastructure, Cisco Routers and Switches
  • Experience in medium/large corporate voice and video rollout and support
40

Unified Communications Engineer Resume Examples & Samples

  • Assists in maintaining, configuring, and sustaining the Cisco UC environment (VOIP, Video, Contact Center, Fax, and Collaboration)
  • Assists and collaborates with Network and UC engineering teams to develop network design for all UC applications
  • Responsible for updating, participating, and implementation of UC projects
  • Possesses knowledge of LAN technologies (Layer 1, Switching, etc.) and collaborates cross-team in support of remote business units
  • This position may require travel by air, car and/or other modes of up to 25% of the time
  • Performs other job related duties as assigned
  • Attended Cisco Certified Network Associate (CCNA) classes and working towards certification
  • Bachelor’s degree in IT or related field
  • Minimum of 3 years related experience directly responsible for the following: Unified Communications Manager 7.x and/or higher and Unity Connection 7x and/or higher
  • Understanding of Quality of Service (Campus and WAN)
  • Experience in call center operations
  • Minimum of 1 year of related experience directly responsible for the following: Unified Communications Manager 7.x and/or higher and Unity Connection 7x and/or higher
  • Experience with Cisco Emergency Responder, Cisco Jabber, Cisco WebEx, Cisco Video, and IP Fax Solutions
  • Basic understanding of Cisco Contact Center Enterprise and Cisco Customer Voice Portal
  • Experience with Voice Gateways (analog, digital and SIP) and dial plan design
  • Demonstrated technical experience of VoIP technologies, business continuity, and disaster recovery processes as they pertain to voice services
  • Basic problem solving and analytical ability to analyze complex, detailed voice configurations, and manage same on a day to day basis
  • Ability to establish and maintain effective work relationships with all levels of personnel both internally and externally; e.g. leadership, executives, clients, vendors, and agencies
  • Ability to provide support off hours and for operational issues as required
  • Requires diplomacy, facilitation skills, and the ability to manage conflict
  • Current and demonstrated understanding of the business processes / constraints and ability to anticipate and plan for changing needs
  • Understands the need for and consistently practices effective teamwork with others
  • Ability to interact with IT personnel on all levels to resolve issues and provide solutions in a timely manner
  • Capable of prioritizing and managing assignments and tasks to completion with minimal supervision
  • Ability to maintain a detail oriented approach while multitasking in a fast paced environment
  • Proficient in all currently supported technology standards in use at Republic Services
  • Ability to write reports, business correspondence and procedures manuals
41

Unified Communications Engineer Resume Examples & Samples

  • Troubleshoots and resolves elementary network problems
  • Installs and maintains network hardware and software
  • Assists in performance monitoring of network systems
  • Assists with engineering, design, and project management of network systems projects. Develops and maintains diagrams documenting company networks
  • Assists in technology evaluation and selection processes, ensuring compatibility between client requirements and technical performance. Documents analysis and recommendations
  • Effectively communicates with clients, peers and supervision by blending appropriate levels of technical and business detail to ensure issues are thoroughly understood by his/her audience. Develop and maintain relationships with clients, peers, vendors and management
  • Works in conjunction with IT Security to ensure that company Network security is not compromised
  • Supports NERC-CIP compliance and ensures that electronic and physical security policies are followed
  • Assists in establishing processes and procedures that streamline and reduce costs
  • Assists in managing and improving costs of budgeted Capital and Operational and Maintenance activities
  • Bachelor’s degree in Computer Science, Engineering, Information Technology or an alternate combination of education and experience which results in the equivalent job knowledge and skills
  • Up to 2 years technical Network support experience
  • A successful academic or work background indicating a demonstrated ability to absorb information, apply conceptual skills in practical applications, achieve desired results in a highly technical, operating environment
  • Incumbent must effectively deal with the rapid technological and business change while maintaining enthusiasm and displaying sound judgment and common sense
42

Senior Cisco Unified Communications Engineer Resume Examples & Samples

  • Cisco Unified Communications applications
  • UC voice and data network
  • Layer 3 Routing (Public internet and MPLS)
  • Cisco Unified Call Manager (CUCM)
  • Cisco Unity Connections (CUC)
  • Cisco IM and Presence (IM&P)
43

Unified Communications Engineer Resume Examples & Samples

  • Responsible for Microsoft Skype for Business / Lync proactive technical support and problem resolution, monitoring messaging services status, troubleshooting issues with client connectivity, response time
  • Responsible to identify problems affecting chat and enterprise voice systems performance, efficiency and availability in a timely manner, recommend short and long-term strategies
  • Adhere to IT access-management and change control procedures
  • Create and update primary responsibility area documentation providing clear direction for administrative tasks
  • Coordinates and accomplishes scheduled maintenance and resolution with expertise
  • Coordinates activities with business, Microsoft support team and internal operations support team
  • Performs other duties as assigned/required
  • Desired: four to six (4-6) years related experience with Unified Communications and Collaboration services such as chat, conferencing, enterprise voice, and telephony services
  • 4+ years’ experience as a Microsoft Lync administrator, Microsoft Lync platform includes Microsoft Skype for Business, Lync 2010 / 2013, Lync Online, and Office Communications Server 2007 / 2007 R2
  • Excellent knowledge with Microsoft Lync 2010 / 2013 administration and support
  • Hands-on experience with Skype for Business Online / Office 365
  • Expert troubleshooting experience on Skype for Business chat, online meetings, enterprise voice, and video routing
  • Extensive experience on Microsoft Skype for Business / Lync services in high availability and disaster recovery
  • Hands-on experience in Active Directory, load balancing, reverse proxy, DNS, certificate and related components
  • Knowledge on PowerShell scripting is a plus
  • ITIL v3 Foundation Certified
  • Proven technical and analytical problem solving skills
  • Experience working in a global, virtual team, and with various levels of resources in an organization
  • Excellent communication and project management skills
44

Unified Communications Engineer Resume Examples & Samples

  • Deploys, configures, manages and monitors Unified Communications systems. Provisions, configures and installs IP endpoints. Deploys related UC technologies and services such as Verizon Centrex, POTS, PRIs/ISDN, SIP trunks, IP routing, switching, DNS, DHCP, TCP/IP, Ethernet connections
  • Gathers information to evaluate UC system performance, identify user needs and requirements. Evaluates system and equipment upgrades for deployment in the production UC system and recommends appropriate upgrades
  • Assists in evaluating new service offering via the UC platform
  • Works with other Computing Services and campus staff to integrate the UC system with other divisional and campus IT services (examples include email, telemanagement systems,..)
  • Responds to support requests regarding UC/voice network issues; fixes problems and obtains a resolution for UC/voice issues
  • Maintains accurate and updated documentation
  • Bachelor's degree in Computer Science or related field
  • Minimum 1-3 years of relevant telecommunications experience
  • Cisco certification preferred
45

Unified Communications Engineer Resume Examples & Samples

  • Field Service Engineering support for the ‘unified’ data, voice, and video network. This includes joint responsibility with other U.C. Department associates to maintain consistent Patch Management, Change Management, Problem Management, and Capacity Management standards
  • Work directly with the U.C. Manager and other U.C. Engineers to support a ‘unified’ data, voice and video network. This includes the IP Telephony servers, appliances, gateways, switches, firewalls, etc. Includes assisting in the development of U.C. network standards for configurations, implementations, and documentation
  • Work closely with related departments such as ONB business units, the security group, server group and applications group
  • Work closely with the U.C. Manager to regularly report status on projects, issues, and developments
  • Bachelor’s degree in a computer related field or equivalent experience
  • 3+ years of general network experience including various network protocols
  • 3+ years of Cisco networking experience including routing, switching, voice and video
  • Strong technical troubleshooting ability
  • Cisco trained and certified for Unified Communications, CCNP/CCNA preferred
  • Valid driver’s license is required
  • Significant travel may be required
  • Ability to successfully interact with all levels of management and other personnel
  • Ability to work closely with a diverse, challenging, technical staff and maintain consistency and harmony throughout
46

Unified Communications Engineer Resume Examples & Samples

  • Supporting multi-vendor voice and video solutions to support Amazon's worldwide growth
  • Monitoring the performance of Amazon's voice, video, conferencing and fax infrastructures to ensure we deliver the highest quality customer experience
  • Driving automation improvements
  • Working directly with vendors and cross-functional teams to support ongoing design and operational excellence efforts
  • Providing technical leadership and mentoring junior engineers
  • BA/BS in an engineering or relevant experience
  • Deep industry experience
  • Experience managing large-scale enterprise or carrier hosted VoIP and/or video platforms
  • Strong knowledge of TCP/IP, UDP, SIP, and RTP
  • Expertise in many of the following technologies and protocols: BGP, OSPF, SIP, RTP, IP, TCP (internals and flow control), UDP, DNS, DHCP, T1/E1, Ethernet, firewalls, IT security best practices and videoconferencing
  • Experience in Linux systems administration
  • Enterprise level expertise in Broadworks platforms using AS, NS, XSP, PS and DMS servers across global sites
  • Enterprise level expertise with Audiocodes Mediant 1000 and 2000 systems
  • Experience of AWS cloud technologies including EC2, S3, Elastic Search, CloudWatch, RDS and DynamoDB
  • Development depth in OOP, Java, UNIX, Perl, C++, XML, Web services, and UNIX tools
  • Proficient use of at least one modern language (e.g. Python, Ruby, Java)
  • Proven ability to troubleshoot and identify the root cause of issues
  • The ability to think at scale and automate processes
  • Experience in lab-testing & certification of networking/voice devices
  • Experience working with carriers to provision, install, and operate both voice and data networks
  • Experience managing complex technical projects
  • Working knowledge of TDM and telecommunications fundamentals
  • Working knowledge of H.323 and related communication protocols
  • Experience with process improvements at a large scale across global teams
  • Experience of providing technical mentorship within a strong engineering team
47

Associate Unified Communications Engineer Resume Examples & Samples

  • Configure and install all Avaya Aura Communications hardware, software and adjunct - such as CM, AACC, WFO, IVR, SES, Telco lines or SIP systems
  • Responsible for system integration of complex Contact Center as a Service (CCaaS) solutions which may include, but not limited to detailed knowledge for the following: Session Border Controls, Avaya UC Platform, Aura Contact Center
  • Ability to monitor system performance, advanced troubleshooting skills, problem isolation, resolutions and problem escalations as needed
  • Responsible for performing server administration, system backups, firmware upgrades on voice systems
  • Provides end user support with direct interaction with the customers for I.T. and Telephone systems
  • Manages Telco inventory, orders processing for phone lines, monitor issues and tracks resolutions for repairs
48

Unified Communications Engineer Resume Examples & Samples

  • VOIP technology
  • Experience with TDM and analog/voice transport technologies
  • Architect, design and implement Oracle Session Border Controllers (SBC), Cisco Unified Border Elements (CUBEs), and Session Initiation Protocol (SIP)
  • Candidate may be required to work occasional weekends and on-call
  • Troubleshoot all aspects of the Cisco Voice and Data network. Must be organized, process oriented, possess skills in Visio diagramming and a solid understand WAN principals
  • Experience operating or sustaining an Enterprise level architecture where users are located at multiple sites
  • Experience troubleshooting with customer at remote site
  • DoD 8570 Level 2 IAT equivalent (Security + CE)
  • Writing testing an implementing Header Manipulation Rules (HMRs) based on interoperability requirements
  • Troubleshoot and configure Cisco Unity Connection features, subscribers, call handlers and call routing rules
  • Hands on experience with Cisco Call Manager
  • Hands on experience with Cisco ASA
  • Hands on experience with Avaya AS5300
  • Hands on experience with Nortel SL100
49

Cisco Unified Communications Engineer Resume Examples & Samples

  • Providing solution selection (for example contributing technical expertise within an RFP)
  • Performing high level and low level design
  • Performing or supporting lab testing and documentation of test plan/results
  • Providing escalation support where required
  • Working with vendors and maintaining knowledge of industry trends
50

Unified Communications Engineer Resume Examples & Samples

  • Monitoring the performance of Amazon's voice and video infrastructure to ensure we deliver the highest quality customer experience
  • 5+ years industry experience
  • 2+ years managing large-scale enterprise or carrier hosted VoIP and/or video platforms
  • Knowledge of network and web related protocols (e.g. TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols)
  • Working knowledge of H.323
51

Unified Communications Engineer Resume Examples & Samples

  • 3+ years of experience with Cisco CUCM
  • 3+ years of experience of IP-based telephony or PBX systems, including Avaya, Cisco, and Nortel
  • 2+ years of experience with Session Border Controllers (SBC), AudioCodes, and Oracle or AcmePacket in particular
  • Experience with leading technology infrastructure projects
  • Experience with TCP/IP, Ethernet, and other networking technologies
  • Experience with virtual machine technologies, including VMware
  • Knowledge of change management procedures
  • Knowledge of backup and disaster recovery design and procedures
  • Knowledge of SIP protocol for all aspects of UC, including IM, presence, voice, and video
  • HS diploma or GED
  • Experience with Cisco CUCM or Enterprise VoIP telephony
  • Knowledge of SIP voice, video, and other UC functions
  • Ability to work in an operational or real time environment
  • Possession of excellent oral and written communication skills to present materials to leadership
52

Unified Communications Engineer Resume Examples & Samples

  • Provide lead engineering and support on all UC infrastructure including by not limited to all session border controllers, voice gateways, voice circuits (IP or TDM), Cisco Telepresence Infrastructure
  • Assess, design and document business users highly technical requirements
  • Convert requirements into actionable scope of work
  • Evaluate and certify unified communications hardware and software
  • Manage all Unified Communications vendor relationships – escalate issues when appropriate
  • Perform infrastructure system maintenances, upgrades and migrations
  • Review data monitoring stats and confirm SLAs with platforms and carriers are being met
  • Provide tier 3/4 unified communications support to 2000+ users
  • Work with IT Management team to direct UC platform roadmap
  • 3-5 years experience administering, engineering and supporting ACME Packet session border controllers
  • 3-5 years experience administering, engineering and supporting Cisco voice gateways
  • 1-3 years experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, Cisco Call Manager, Tandberg Management Server/Content Server, Conductor
  • 1-3 years experience administering, engineering and supporting an IP/PBX platform
  • Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion
  • Bachelors degree in Information Technology, MIS, or Computer Science
  • Experience with Interactive Intelligence CIC IP/PBX suite
  • Knowledge of other gateways and VOIP protocols a plus
  • CCNA/CCNP or CCNA/CCNP-Voice
53

Senior Unified Communications Engineer Resume Examples & Samples

  • 5-7 years of Unified Communications experience including Microsoft Exchange, Cisco VOIP products and Microsoft Communications server platform (OCS, Lync, Skype for Business)
  • 3-5 years of project management experience required that includes managing cross functional teams to accomplish the initiative
  • Knowledge of VMWare, Windows 2008 server, Active Directory, server anti-virus, Network and IP services
  • Willingness to accept possible short or long term assignments both domestically and internationally
54

Unified Communications Engineer Resume Examples & Samples

  • Excellent communication skills and ability to work collaboratively in a global team
  • Willingness to learn and adapt to new environments and technologies
  • Self-starter and confident
  • Five (5) years’ experience in telecommunications specializing in Microsoft Lync/Skyp Enterprise Voice and/or Avaya phone systems preferred
  • Two (2) years experience in medium to large voice and data network administration
  • Experience with Acme Packet (Oracle) Session Border Controller a plus
  • Audio/Visual experience a plus
  • Call / Contact Center – IVR experience a plus
  • Previous experience in a manufacturing environment is a plus
55

Lead Unified Communications Engineer Resume Examples & Samples

  • Direct the technical analysis, solution design and implementation of complex software, hardware, and transmission systems
  • Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues
  • Monitor and identify capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems
  • Plan the telecommunications strategies for company call center to ensure that efficient and effective customer interaction is achieved
  • Assist in developing, implementing, and maintaining policies, procedures, and training plans for telecommunication system’s appropriate use
  • Recognize and recommends corporate-wide technological improvements assessing financial impact
  • Coordinate technical and financial reviews with vendors involved in providing communication services
  • Administer all contracts for telecommunications equipment and services
  • Prepare telecommunications budget recommendations
  • Oversee and implement the acquisition and installation of state-of-the-art telecommunications equipment
  • Manages technology assessment and selection of telecommunications products and services
  • Manages the development of project plans for the implementation of new telecommunications technology and systems
  • Manage and/or provide guidance to junior members of the team
  • Design and support telecommunications infrastructure and its associated software, including PBXs, call management systems, and conferencing systems
  • Experience with Cisco Call Manager
  • Experience with Cisco Unity
  • Experience in designing and installing telephone systems (preferably using the Cisco gateway product line and Cisco VoIP telephone sets)
  • Experience with Cisco Expressway
  • Experience with SIP trunking
  • Experience with contact center CTI integrations (preferably with integrating the above Cisco product lines with applications such as email and CRM products such as Salesforce)
56

Unified Communications Engineer Resume Examples & Samples

  • Act as mentor for colleagues
  • Assure quality standards for a delivered solution or installation
  • Ensure client satisfaction
  • Ensure operational hardware on client site
  • Ensure operational software on client site
  • Ensure personal growth and development
  • Own and resolve problems
  • Owns and takes responsibility for the delivery of a solution or installation
  • Pre-configure hardware before installation on client site
  • Pre-configure software before installation on client site
  • Propose planning and/or solutions for a bid
  • Provide telephonic, remote and on-site support to clients
57

Senior Unified Communications Engineer Resume Examples & Samples

  • Resolve customer tickets and provide escalation for issues that arise
  • Develop technical and design documentation for voice infrastructure
  • Partner with internal/external customers and vendors to determine system needs
  • Partner with Architecture team on new projects and technology assessment
  • Execute business customer engagement strategy through contact center technology
  • Mentor and develop UC staff to increase team experience and shared knowledge
  • Participate on regular on-call rotation
  • Work after hours and weekends as required by the business and change process
  • 5+ years of experience in telecommunications with extensive experience in: VoIP technologies, Session Boarder Controllers, SIP, and contact center technologies
  • Deep knowledge of VoIP protocols including SIP and H323 among others
  • Working knowledge and experience with Avaya Aura and related systems
  • Working knowledge and experience with Session Boarder Controllers
  • Must be an independent self-starter who is highly motivated and needs little direction
  • Strong written and verbal communication skills with the ability to effectively interact with all stakeholders, as well as relay complex technical concepts to a non-technical audience, including senior leadership
  • History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines
  • Optional experience with Cisco UCM and Mitel
  • Optional experience with Skype for Business
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Senior Unified Communications Engineer Resume Examples & Samples

  • Implementation and support of unified communications and messaging technologies needed for Skype for Business
  • Perform preventive maintenance and upgrades to ensure the Skype for Business services are reliable and running optimally
  • Proactive monitoring Investigate, troubleshoot and resolve complicated technical issues as related to Skype for Business environment
59

Senior Unified Communications Engineer Resume Examples & Samples

  • Executive Level Support (C Level, VP, Directors) for unified communication matters
  • Monitor and report on IS Unified Communications services metrics
  • Tier 1-2 end user support for all Unified Communications (collaborative applications, Telehealth, mobile devices, video, voice and fax services)
  • Interface and escalate with other technology teams to ensure new deployment or existing technology issues are resolved in a timely manner
  • Perform front line troubleshooting and ongoing maintenance on all A/V services such as wireless sharing (Barco), monitors, Stratus Ipads (interpreter services), touch screens, projectors, etc
  • Work with remote users (internal and external) to successfully connect with existing video conferencing equipment
  • Assist or perform Unified Communications software and hardware upgrades to endpoints or core infrastructure
  • Perform or supervise installation of video conferencing and A/V equipment
  • Document processes and procedures for existing areas of responsibility
  • Assist with day-to-day operational aspects of a project and scope
  • End User Support and Training on existing and new platforms
  • Manage high profile meetings and events
  • Clearly translate and communicate information and concepts surrounding IS Unified Communications services between and across different groups and levels within and outside of the organization
  • Communicate effectively in person, over the phone, and through email
  • Treat all co-workers and customers with respect, and consistently model PCARES (i.e. customer service) behaviors and best practices
  • 2 years in a team lead role with proven operational process development experience
  • Real-time collaborative tools and messaging (Cisco WebEx and Jabber applications)
  • Mobile Device Management (AirWatch MDM)
  • Electronic faxing solutions (RightFax)
  • Wireless healthcare telephony and infrastructure (Voalte, DAS)
  • Digital signage (AppSpace, BrightSign)
  • Knowledgeable of infrastructure security risks
60

Unified Communications Engineer Resume Examples & Samples

  • Knowledge of one or more business/functional areas
  • Knowledge of Cisco Collaboration infrastructure recommended
  • Project management certification highly valued
  • Ability to explain complex IT concepts in a simplified way
  • Organized person with capacity to propose improvements to simplify workload
61

Unified Communications Engineer Resume Examples & Samples

  • At least 2 years’ experience within a Unified Communications role
  • O365 & Skype For Business configuration and support
  • Full understanding of SIP trunking and endpoints
  • Strong understanding of VoiP configuration. This includes bandwidth calculations, CODEC types and QoS configuration
  • Working knowledge of Avaya systems would be a distinct advantage
  • Overview of Cisco (LAN/WAN) networks would be advantageous but not essential
  • Provide an excellent employee experience when interacting with business colleagues
  • Monitor for P1 incidents and oversee the day-to-day tickets raised for voice infrastructure
  • Support our Vendors with troubleshooting telecom based problems
  • Perform monthly analysis and provide any reports required
  • Utilize monitoring tools to ensure our environment remains stable
  • Determine preventative maintenance documentation in conjunction with our vendors
  • Support a ‘follow the sun’ and on-call rotation initiative to support the business 24x7
  • Assist and participate in developing cost estimates and proposals for new system requirements
  • Create and maintain documentation
  • Comply with company’s Global IT Policies & Procedures
  • 2 year technical education beyond high school, Degree preferred
  • Equivalent work experience acceptable
  • At least 2 years experience working with and supporting Skype For Business
  • Office 365 knowledge & experience
  • Working experience with Avaya CM platform and general voice infrastructure
  • Video Conference knowledge would be an advantage
  • Demonstrates strong project management skills
  • Demonstrates self-discipline and motivation in all aspects of job performance
  • Experience with general IT infrastructure including structured cabling implementation and design
  • Ability to communicate technical concepts to technical and non-technical audience
  • Able to complete assignment with minimal direction
  • Must be able to work in a high-pressure team environment, handle multiple tasks and react quickly to networking problems and issues
  • Must adapt to rapidly changing technologies
  • Enhanced PC knowledge and skill sets utilizing Microsoft products
  • Interest in expanding one’s knowledge in the technology industry
  • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group
  • Strong client support orientation
62

Unified Communications Engineer Resume Examples & Samples

  • Provide level 3 and 4 support for Microsoft Exchange 2013, Exchange Unified Messaging, Microsoft Lync 2013, Skype for Business Server, Acme Packet SBCs, Rightfax, and Cisco Ironport
  • Participate in, manage, and execute migrations to the Skype for Business voice and Exchange UM platform
  • Write design and support documentation for the team and operational support staff
  • At least 5 years of IT support experience in a mid-size to large enterprise
  • At least 3 years of experience supporting Microsoft Exchange 2013 with a minimum of 15,000 users
  • Technical knowledge coupled with hands-on experience of supporting Microsoft Lync and/or Skype for Business Server
  • Possess knowledge of communications protocols including SIP, H.323, H.264
  • Solid understanding of Active Directory
  • Presence & Instant Messaging
  • Microsoft Lync/Skype for Business Enterprise Voice, Peer-to-Peer audio/video
  • Multiparty conferencing via Audio, Video & Web
  • Powershell UI and scripting experience
  • Strong knowledge of networking fundamentals including TCP/IP, MPLS, QoS
63

Senior Cisco Unified Communications Engineer Resume Examples & Samples

  • Maintain system documentation for the Organizations UC infrastructure
  • Responsible for Voice and Analog Gateways, maintenance, upgrades, refresh, troubleshooting, etc
  • Responsible for project implementation and technical support of the Organizations Cisco Unified Collaboration related technologies which include, but are not limited to, Call Manager, Cisco Unity Connection, Cisco IM & Presence, Jabber, Single-wire, Cisco Contact Center Express, WebEx, Cisco Emergency Responder (E-911), TelePresence, VCS, Expressway, Conductor, etc
  • 7+ years of relevant experience. CCVP/CCNP Voice desired
64

Unified Communications Engineer Resume Examples & Samples

  • Minimum of 3 years of direct experience with Skype for Business (on premise/Office365)
  • Advanced working knowledge of QOE, Skype for Business Monitor & Reporting, Event Zero’s UC Commander or other industry recognized Skype for Business monitor/reporting tools
  • Microsoft Call Quality Dashboard and Advanced Call Analytics experience is a plus
  • Working experience with the Microsoft Office365 and Power BI cloud platform
  • Advanced understanding of Microsoft systems and applications (Outlook scheduling, Exchange AD, SharePoint, Office, Teams, Yammer, Skype Meeting Broadcast), and how Skype for Business integrates with these applications
  • Advanced experience supporting Skype for Business conferencing features including PSTN, AV call, desktop sharing and PPT sharing
  • Must have experience collaborating and working with global technical teams across many regions
  • High motivation level and appetite for fast-paced team environment; readily adaptable to changing market and organizational requirements
  • Self-starter that takes ownership for keeping abreast of new technology developments for current and future application to job duties
  • A proven track record of increased responsibilities while delivering desired results
  • Must have excellent written, verbal, and interpersonal skills combined with strong team work and team building skills
  • Demonstrated ability to provide an outstanding customer service experience in a variety of circumstances across all organizational levels to include executive
  • Demonstrated experience providing in-room Video Conference/AV support for Senior Executive needs
  • Experience with large enterprise IP networks and related networking equipment
  • Bachelor's degree in Computer Science, Engineering, Telecommunications, or a related field
  • Good knowledge of video conferencing hardware and ITU standards (i.e. H.320, H.323, H.264 and SIP)
  • Certification(s) in Skype for Business, Polycom, MCSE, ITIL a plus
  • Experience working with or in large corporations
  • Must be detail oriented and have excellent organizational and procedural skills
  • Excellent analytical skill
  • Ability to interface effectively with all levels and across organizational lines
  • Ability to effectively utilize external vendors and resources throughout the organization
65

Principal Unified Communications Engineer Resume Examples & Samples

  • Lead the technical design, implementation, and optimization of Pearson’s global voice, video, contact center, messaging and collaboration infrastructure/solutions
  • Lead architectural and topology design, new technology evaluation and integration planning activities
  • Contribute to and maintain strategic technology roadmaps
  • Lead the transition of new technologies and solutions into the operations phase such that operations staff have the proper documentation, mentoring, and overall readiness to maintain optimal state after deployment
  • Ensure architecture and design provides reliability and redundancy for all services to include corporate voice, video, contact center and UC applications
  • Lead Call Center design as well as provide expert support for Pearson call center environments
  • Provides technical expertise to project teams working on the development, implementation, maintenance and improvement of Unified Communications and Collaboration solutions and design
  • Provides input into business cases, request for proposals, supplier selection and evaluation of proposals
  • Conducts performance analysis and documents solution components adhering to platform standards
  • Engagement with application and platform build teams to ensure designs are provided based on the business requirements
  • Owner and reviewer of both existing and proposed standards
  • Engagement with CISO team to ensure technical roadmap and standards are compliant with security policies
  • Identifies business requirements; evaluates concepts such as compelling event and problem identification to ensure that solutions meet both short and long-term business performance expectations
  • Contribute to the development of work instructions, solution documentation, best practices, standards and guidelines
  • Participate in Incident, Change and Problem management
  • Provide expert technical support on complex system and application performance issues
  • Be and stay current with UC technologies from existing and new vendors
66

Unified Communications Engineer Resume Examples & Samples

  • 3+ years of experience with IP-based telephony or PBX systems, including Avaya, Cisco, and Nortel
  • 3+ years of experience with Microsoft SFB and Jabber application
  • Knowledge of backup and disaster recovery procedures
  • Knowledge of SIP protocol for all aspects of UC
  • Ability to work in an operational or real-time environment