Trust & Safety Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the trust & safety job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

AO
A O'Connell
Antonetta
O'Connell
2628 Arlie Turnpike
Philadelphia
PA
+1 (555) 320 7606
2628 Arlie Turnpike
Philadelphia
PA
Phone
p +1 (555) 320 7606
Experience Experience
03/2015 present
Philadelphia, PA
Trust & Safety Engineering Manager
Philadelphia, PA
Trust & Safety Engineering Manager
03/2015 present
Philadelphia, PA
Trust & Safety Engineering Manager
03/2015 present
  • Effectively manage a team of developers (~10) to create effective Trust and Safety (T&S) solutions
  • Collaborate with business stakeholders, PMO, product management, QA, and release management to implement new business applications, processes and workflows
  • Design and develop frameworks, manage standards and ensure a high level of software quality is achieved and maintained
  • Manage, mentor, train and assist developers during various stages of career growth
  • Work with competing priorities and manage multiple tasks
  • Actively participate in the full Software Development Life Cycle (Agile/Scrum), iterative development, estimations and design sessions
  • Own product design and documenting design while working with Architect sponsor and cross-functional project team
08/2011 02/2015
Boston, MA
Trust & Safety Manager
Boston, MA
Trust & Safety Manager
08/2011 02/2015
Boston, MA
Trust & Safety Manager
08/2011 02/2015
  • Work with the rest of the people managers in Community Operations and with the spam engineer team to develop and execute team goals
  • Provide scaled support to resolve user issues, identify user trends, and work with cross- functional partners to resolve issues
  • Work with investigation teams to develop and refer relevant matters to law enforcement authorities
  • Manage, develop and maintain relations with law enforcement authorities
  • Manage people on the Trust & Safety team
  • Work with engineering to implement effective countermeasures to eliminate spam based on these identified patterns
  • Work closely with safety organizations in the region
08/2005 06/2011
Phoenix, AZ
Italian Trust & Safety Teammate
Phoenix, AZ
Italian Trust & Safety Teammate
08/2005 06/2011
Phoenix, AZ
Italian Trust & Safety Teammate
08/2005 06/2011
  • Developing effective working relationships with peers and superiors and maintain open communication with Team Leader and Manager
  • Develop effective working relationships with peers and superiors and maintain open communication with Team Leader and Manager
  • Provide feedback on emerging issues on the site
  • Works as a team to ensure the eBay site is safe and clean
  • Ensure that we are providing the safest and cleanest site possible for the community
  • Ensuring that we are providing the safest and cleanest site possible for the community
  • Work with members in overcoming challenges they may face in their onsite activity
Education Education
Bachelor’s Degree in Statistics
Bachelor’s Degree in Statistics
Northwestern University
Bachelor’s Degree in Statistics
Skills Skills
  • In good standing
  • Strong partner management skills, with good interpersonal effectiveness, influence and ability to get things done through both formal and informal means with both internal and external audiences
  • Proven ability in developing and driving strategies across multiple functions/teams
  • Comfortable in a fast-paced environment, subject to rapid change and uncertainty
  • Ability to inspire and motivate team towards achieving team and company-wide goals
  • Communicate well with multiple stakeholders and represents professionalism in the workplace
  • Define and state expectations and objectives with team members that align with a shared vision
  • Passionate customer advocate
  • Customer Support experience at leadership level
  • Be aligned with Lyft’s Core values: Make it happen, uplift others create fearlessly and be yourself
Create a Resume
1

Crisis Management Team Lead-trust & Safety Resume Examples & Samples

  • >5 years experience leading, inspiring and motivating other to meet goals and metrics
  • Experience in working with customers, preferably in a leadership role or crisis management role
  • Strong analytic and critical thinking skills; must be able to tell a story with data and metrics
  • Excellent written and verbal communication skills; presentation skills a bonus
  • Maintaining high levels of confidentiality while performing investigations
  • Works well in ambiguity and embraces the adventure!
  • Language proficiency in English and (1) other language
  • Experience in any of the following
2

Trust & Safety Operations Manager Resume Examples & Samples

  • Minimum 5 years senior management experience within the Asia Pacific region in following fields: risk management, finance, hospitality, travel, customer service, or any other related field
  • Experience leading customer operations teams of 50+ employees, with capacity to lead teams up to or over 100, and a deep understanding of the challenges and requirements of running an excellent service operations in the region
  • Understanding of the challenges of multi-language multi-cultural teams, and working across globally distributed offices
  • Understanding of Asian employment market, opportunities and requirements
  • Understanding of other markets within Asia is a plus
3

Trust & Safety Manager Resume Examples & Samples

  • Educate law enforcement authorities on our policies for protecting user data and responding to legal requests
  • Manage, develop and maintain relations with law enforcement authorities
  • Work with investigation teams to develop and refer relevant matters to law enforcement authorities
  • Support legal and public policy teams’ engagement with law enforcement authorities, regulators and legislators on safety, security and law enforcement issues
  • Work closely with safety organizations in the region
4

Trust & Safety Partner Lead Resume Examples & Samples

  • You will develop strategy and vision for Trust and Safety (TnS) Vendor Partner Operations
  • You will build teams at multiple Vendor sites throughout your region, and work closely with other Vendor Partner Leads globally
  • You are the TnS Vendor Point of Contact (POC) for all vendor partner managers and CX Partner Leadership in your region
  • You are the the go-to person for all internal Airbnb inquiries, updates, requests and requirements for TnS vendor partner operations in your region
  • You regularly check-in with your vendor partner team throughout the day, holding meetings and office hours when appropriate, and identify performance or personal issues which may need TnS Lead/OM attention
  • You work cross functionally to coordinate and facilitate the on-boarding/off-boarding, continued learning, and performance of vendor teams in your region
  • You partner with the TnS and CX Quality team members in your region by surfacing high-level QA reports and helping your vendor teams calibrate performance, coach to identify pain points, and act as a subject-matter resource for Partner Leads as necessary
  • You work with TnS and CX Business Analysts to assess and forecast vendor growth needs
  • You centralize and document vendor partner site administration needs, including but not limited to
5

Dutch Trust & Safety Teammate Resume Examples & Samples

  • Supporting the daily needs of our members on a wide variety of queries, ensuring their resolution and satisfaction
  • Independently use all channels to stay informed with regards to department specific knowledge
  • Developing effective working relationships with peers and superiors and maintain open communication with Team Leader and Manager
6

French Trust & Safety Teammate Resume Examples & Samples

  • Providing strong Customer Service, understanding our customer needs and acting with the customer in mind
  • Working with members in overcoming challenges they may face in their onsite activity
  • Having a thorough understanding of customer priorities, and identify key improvement areas
7

Leader, Trust & Safety Analytics Resume Examples & Samples

  • Experience in virtually managing business partners
  • Extensive analytical expertise and experience, and strong educational background in quantitative research
  • Demonstrated ability identify trends and anomalies, draw actionable conclusions from data, present and execute on research findings
  • Great interpersonal and presentation skills. Ability to clearly communicate and present insights and recommendations to a nontechnical audiences
  • Outside the box mindset when it comes to all things related to safety and risks
  • Strong SQL skills, high proficiency in tools such as Excel, Tableau and experience in programming in R/Python
8

Trust & Safety Operations Manager Resume Examples & Samples

  • Working with global engineering and product teams to improve and streamline existing Trust & Safety team tools and infrastructure, including those that support the law enforcement response function, transparency reporting, Adobe’s PhotoDNA program, and more
  • Advising teams developing new user-generated content products, apps and services regarding tool and infrastructure requirements related to law enforcement response and trust/safety matters
  • Overseeing quality assurance reviews of Trust & Safety tool integrations in advance of new product, service or app launches; and
  • Managing the Trust & Safety team’s third-party vendor and NGO technology integrations and relationships
9

Senior Manager, Trust & Safety Engineering Resume Examples & Samples

  • Lead Adobe’s service and infrastructure design and development efforts for abuse-fighting systems and technologies
  • Stay on top of the latest best practices and trends in service abuse prevention — including reputation scoring, anti-spam technologies, content flagging and filtering technologies, bad actor detection and similar — and efficiently incorporate that learning into Adobe infrastructure and systems
  • Manage and grow a high-performing engineering and product management team that is passionate about creatively stopping the bad guys in ways that don’t adversely affect our law-abiding users
  • Work with product and engineering teams across Adobe to develop, prioritize, optimize and integrate abuse-prevention processes and systems
  • Develop metrics to measure the performance of our abuse prevention systems and the team
  • Develop and execute on special projects involving cross-product abuse prevention, quantitative analysis, and strategy development
  • 10 + years of engineering experience, at least five of which involve proven success developing and deploying abuse prevention strategies and technologies and effectively managing a team at a major internet company with user-generated content services
  • Ability to work cross-functionally with Legal, Engineering, Product Manager, and Support teams to protect services and products, and to set standards
  • Ability to effectively influence and communicate cross-functionally with all levels of management within Adobe
  • Capable of managing matters involving offensive, disturbing or otherwise challenging user-generated content with good judgment, humor, discretion and sensitivity
10

Trust & Safety Engineering Manager Resume Examples & Samples

  • Learn and become deeply familiar with StubHub’s technology platform, Trust and Safety (T&S) Domain and business operations processes
  • Collaborate with business stakeholders, PMO, product management, QA, and release management to implement new business applications, processes and workflows
  • Create T&S technology solutions in a fashion consistent with our standards, easy to maintain and to a high level of quality
  • Take ownership of projects and iterate with Product Manager until PRD is signed off
  • Own product design and documenting design while working with Architect sponsor and cross-functional project team
  • Write and ensure team is delivering high-quality, secure, scalable, maintainable REST services and applications using Object Oriented Programming practices and design patterns
  • Be responsible for designing and documenting service contract for multiple client applications
  • Actively participate in the full Software Development Life Cycle (Agile/Scrum), iterative development, estimations and design sessions
  • Facilitate code reviews, ensuring they happen in construction phase prior to code complete
  • Ensure unit test coverage metrics are met and nightly builds succeed
  • Work with teammates and business partners to identity and address application issues. Provide production support as needed
  • Recommend and drive modifications to increase application security, performance, availability and scalability
  • Manage, mentor, train and assist developers during various stages of career growth
11

Process Manager, Trust & Safety Resume Examples & Samples

  • 5-8 years plus of industry or consulting experience in global operations, process improvement, or operational excellence
  • Excellent analytical skills. Passion for problem solving
  • Experience working cross-functionally and influencing company-wide decisions
  • Experience in team planning, setting team metrics, and contributing to roadmap development in a collaborative environment
  • Experience working in global support organizations
  • MBA or Master's degree a plus
  • Six Sigma experience a plus
  • SQL experience a plus
12

Trust & Safety Manager Resume Examples & Samples

  • Manage people on the Trust & Safety team
  • Work with the rest of the people managers in Community Operations and with the spam engineer team to develop and execute team goals
  • Help grow the two branches of this team: tech and operations
  • Develop a deep understanding of the spam & abuse issues that affect WhatsApp
  • Analyze data to identify trends in malicious accounts and spam and abuse
  • Train and evaluate classifiers to drive down spam and other nefarious behavior
  • Provide scaled support to resolve user issues, identify user trends, and work with cross- functional partners to resolve issues
  • Communicate insights around the spam & abuse ecosystem to the rest of the Community Operations team, Engineering, and other cross-functional partners
  • Use signals and insights to develop ideas for scalable solutions to support our users
  • Use and learn tools like SQL and Excel to drive efficient analytics and reporting
  • Apply your expertise in quantitative business analysis, data mining, and the presentation of data to identify trends and opportunities in driving down spam and other nefarious behavior
  • Analyze and interpret data in order to devise hypotheses on how spam and other nefarious activity is proliferating
  • Work with engineering to implement effective countermeasures to eliminate spam based on these identified patterns
  • Be a thought leader for data-informed initiatives and guide the team’s direction overall
  • BA/BS in Computer Science, Math/Finance, Physics, Applied Economics, Statistics or other technical field
  • 1+ years of work experience in people management
  • Experience in adversarial space like fraud and spam
  • 6+ months work experience with SQL
  • 6+ months work experience with data analysis
  • 6+ months of development experience in at least one scripting language (PHP, Python, Perl, Unix Shell Scripting)
  • 1+ years experience using WhatsApp
  • Ability to assess, analyze and resolve issues, and distill into communication
  • Analytical skills, with experience solving problems using data and providing practical business
13

Response Policy Manager, Trust & Safety Resume Examples & Samples

  • 5-8 years plus of experience in developing internal user policies in a large company
  • Criminal Law or Law Enforcement background a major plus
  • MBA or Master's degree a plus (Criminal Justice, Psychology or similar)
  • Excellent analytical skills; Experience working with large datasets
  • Experience working cross-functionally, influencing company-wide decisions, and leading change management modules
  • Experience in project management, setting team metrics, and contributing to roadmap development in a collaborative environment
  • Passion for problem solving
  • Passion for improving Uber user experience with a focus on safety
  • Experience working in global customer support a plus
  • Operations or Process Improvement experience a plus
14

Head of Trust & Safety Resume Examples & Samples

  • Work at the intersection of product, marketing, analytics, customer service, and operations to design and execute best-in-class strategies for marketplace integrity at Thumbtack
  • Manage trust and safety issues for all online and offline customer and pro experiences
  • Develop policies for pros and customers in partnership with key stakeholders across the company to enhance marketplace trust and safety
  • Partner with product teams to develop and implement tools to promote trust
  • Manage a growing team
15

Trust & Safety Support Specialist Resume Examples & Samples

  • Handle all Marketplace Integrity cases involving customer concerns via phone, email, and resolution platforms
  • Be a decision maker in cases where users may be removed for not following our Community Guidelines or Terms of Use
  • Investigate disputes between users to help reach a positive outcome
16

Trust & Safety Software Engineer Resume Examples & Samples

  • Provide technical and organizational leadership for the Marketplace/Commerce fraud fighting efforts
  • Communicate cross-functionally and drive engineering efforts between different organizations
  • Be a subject matter expert and drive fraud detection in Marketplace
  • Work closely with the Site Integrity / Business Integrity teams at Facebook to build algorithms and tools
  • Integrate fraud detection systems into Marketplace Tab, Sale Groups, and Pages with Shops
  • B.S. or M.S. in Computer Science, related field, or equivalent experience
  • 4+ years of relevant experience in combating fraud
  • Demonstrated domain experience in fraud and scam detection
17

Trust & Safety Analytics Intern Resume Examples & Samples

  • Partner with Marketplace Integrity and related teams to conduct in-depth quantitative analyses that guide strategic decisions around risk prevention and management
  • Make recommendations based on detailed analysis and a deep understanding of our processes
  • Build and maintain reports, models, and visualizations which provide insight into risk modeling of user behavior
  • Contribute to our team and company data culture through peer collaboration, training, coaching and more
  • Pursuing a degree in Finance, Economics, Math, Statistics, or Computer Science
  • Understanding of Risk Modeling systems and practices
  • Advanced Excel and/or Google Sheets knowledge
  • Exceptional analytical, problem-solving and strategic thinking skills
  • Advanced SQL knowledge (Google BigQuery)
  • Previous Customer Support and/or Trust and Safety experience
  • Experience in applying statistical models and research methods
18

Italian Trust & Safety Teammate Resume Examples & Samples

  • Provide Best Customer Service, understanding our customer needs & acting with the customer in mind
  • Support the daily needs of our members on a wide variety of queries, ensuring their resolution and satisfaction
  • Work with members in overcoming challenges they may face in their onsite activity
  • Have a thorough understanding of customer priorities, and identify key improvement areas
  • Provide feedback on emerging issues on the site
  • Ensure that we are providing the safest and cleanest site possible for the community
  • Develop effective working relationships with peers and superiors and maintain open communication with Team Leader and Manager
19

Senior Program Manager, Trust & Safety Resume Examples & Samples

  • Assess business and customer impact and define success metrics
  • Identify and document risks, resources (internal and external), requirements, tasks and timeline for each program
  • Prioritize, coordinate implementation and communicate cross-functionally with stakeholders
20

Analytics Manager, Trust & Safety Resume Examples & Samples

  • Design and build reports, scorecards and dashboards to support all Compliance functions
  • Generate insights, trends and actionable recommendations, leading to implementation of initiatives and projects across Compliance
  • Create presentations and share effectively data and insights to key stakeholders, including Compliance and Executive leadership team
  • Ability to build relationships and work cross functionally within partners teams (including Business Intelligence, Customer Care, Customer Experience, Business Units)
21

Trust & Safety Support Agent Resume Examples & Samples

  • Expectation of daily communication with internal and external partners regarding process information, requirements, and performance measurements to support compliance of the Marketplace
  • Company Operations process examples include reviewing new or flagged products and daily reporting of rule inaccuracy
  • The candidate will be able to execute best-practice standards and report trends or behaviors requiring manger escalation
  • Completes work assignments and priorities in Company Operations by using policies, data, and resources
  • Adapts to and learns from change, difficulties, and feedback
  • Recommends and proactively escalates opportunities to enable the Trust and Safety team to meet its customer promise. - Solutions will be grounded in data and metrics that drive the business
  • 2 – 4 years in ecommerce support
  • 2 years’ experience in cross functioning online operations
  • Ability to support multiple projects at once while ensuring deadlines are met and data output is accurate and appropriate for the business
  • Must also be able to deal with ambiguity and make independent decisions about what data and approach is best for the task at hand
  • Proficiency with MS-Excel, MS-Word, Web Browsers
  • Excellent at handling large and complex data sets or other analytical tools
  • Demonstrates up-to-date expertise in industry best-practices, execution, and improvement of action plans
22

Analytics Manager, Trust & Safety Resume Examples & Samples

  • Experience in using SQL, Terradata (5 years)
  • Experience with Tableau or similar (5 years)
  • Experience in designing and implementing analytics projects (5 years)
  • Experience with eCommerce operations (preferably online marketplace, 3 Years)
  • Company Summary
23

Director, Trust & Safety Resume Examples & Samples

  • Responsible for all online and offline fraud and safety concerns, including but not limited to account security, property damage, safety concerns, and user trust
  • Help design, develop, and execute upon a global, best-in-class Trust and Safety strategy that integrates product, analytics, and operational effectiveness to proactively mitigate risk as well as manage the overall safety of our online and offline customer experience when incidents happen
  • Develop policies for hosts and guest in collaboration with key stakeholders across the organization to enable trust and safety to be maintained and enhanced
  • Work with product teams to ensure new products are launched with fraud protection on day zero
  • Ensure exceptional day-to-day operation of the global trust and safety teams located primarily in SF, Portland, Dublin and Singapore as well as oversee a strategic support services team of training, quality, project management, policy, systems and scheduling resources
  • Collaborate with legal and PR/Communications as needed to respond to online/offline safety issues effectively
  • Engage and maintain productive relationship with outsourced providers and effectively source and leverage outsourced resources to manage workload and customer demand
  • Work closely with Customer Experience leaders to ensure consistency and to collaborate on company-wide customer operations initiatives
  • Directly manage Operations Managers (3), Head of Law Enforcement, Head of Shared Services, and Community Policy who oversee team of 200+ people
  • Extend Trust & Safety vision worldwide to be truly global
  • Minimum 10 years senior management in Trust and Safety, Fraud, Risk Management and/or related role
  • Experience leading a Global team of 100+ employees
  • Proven track record in operations management, with measurable and demonstrated process improvement results
  • Experience working with product/engineering, analytics and IT teams to inform and develop business needs to improve trust across the platform as well as operational effectiveness and response time
  • Industry experience in eCommerce, sharing economy and/or online market place
  • Experience working internationally, with a global mindset
24

Marketplace Trust & Safety Manager Resume Examples & Samples

  • Lead a team of specialists to be the frontline in providing incredible support to customers with trust and safety concerns
  • Coach and develop your team to investigate disputes between users to help reach a positive outcome
  • Create/lead Trust & Safety projects essential to the success of the team and the integrity of the Thumbtack marketplace
  • Manage and mentor your team to develop their leadership abilities
  • Growing the Trust & Safety team as we continue to scale the organization
  • Build and lead the team to set the standard in customer support and service in some of the most sensitive situations
25

Trust & Safety Software Engineer Resume Examples & Samples

  • At least 5+ years of object oriented software development in Java technologies with strong background in computer science fundamentals
  • Hands on server-side java/j2ee development experience
  • Highly proficient with Java/J2EE
  • Skills integrating applications using SOA/Web Services XML (SOAP, REST)
  • Experience with Spring/Hibernate/ActiveMQ/Oracle/NoSql/Docker
  • Proven experience in scalable, secure, and fault tolerant API design, domain driven design, web service creation, and deployment
  • Prefer proven experience developing transactional, eCommerce, hosted web applications
  • Experience with performance tuning and analysis tools
  • Strong communication and teamwork required
  • Experience with docker is preferred
26

Senior Trust & Safety Team Lead Resume Examples & Samples

  • Support Senior Trust & Safety Manager in leading, mentoring and developing a group of Team Leads
  • Define and champion strategic initiatives as senior leader amongst Team Lead group
  • Leader across Critical Response by guiding associate development and team engagement (associate NPS)
  • Define strategy around how the team leverages and develops Critical Response Specialist roles
  • Builds cross-functional relationships throughout organization while advocating for “best in class” customer experiences
  • Defines and champions process improvement opportunities through data analysis and cross-functional collaboration
  • Owns multiple delivery experiences - responsible for process mapping, updating and continuous improvement
  • Performance management of team - monitor and review direct reports’ work objectives and overall contribution to the team
  • Strategic business owner of key processes within the Trust & Safety Team
  • In good standing
  • Bachelor's degree or equivalent/relevant work experience
  • 5+ years experience in customer support
  • 3+ years proven success in a leadership or mentor role
  • Customer Support experience at leadership level
  • Ability to inspire and motivate team towards achieving team and company-wide goals
  • Passionate customer advocate
  • Define and state expectations and objectives with team members that align with a shared vision
  • Communicate well with multiple stakeholders and represents professionalism in the workplace
  • Comfortable in a fast-paced environment, subject to rapid change and uncertainty
  • Be aligned with Lyft’s Core values: Make it happen, uplift others create fearlessly and be yourself
27

Senior Product Manager Trust & Safety Resume Examples & Samples

  • Directly engage with business and technology related stakeholders (including other product managers, risk, compliance, security, architecture, development, business analysis, project managers) to deliver on strategic, financial and product goals
  • Facilitate requirements and design meetings to understand and collect business needs
  • Define product requirements including writing clear, detailed, and thorough specifications for simple to complex features
  • Work with engineering to ensure technical specifications and final product meets the defined business requirements and design
  • Manage the overall product support strategy to ensure all end to end operations are ready for launches and product and service changes
  • Develop and manage project plans that address areas of customer dissatisfaction and other issues identified during business reviews and analyses
  • Partner closely with cross-functional teams to successfully address trust and safety issues that arise and bring new features/enhancements to market. Involves integrating efforts of product management, other organization units and vendors in development, implementation and maintenance of products while ensuring they adhere to compliance/privacy regulations and policies
  • Strong analytical and problem solving skills and experience applying these skills to resolve strategic business and product questions, product design and technical issues
  • Ability to communicate verbally and in writing clearly and succinctly, complex design and technical issues, as well as business and product requirements
  • Ability to summarize and present complex issues to a variety of audiences: technical, non-technical and executive personnel
  • Experience as a Product Owner in an Agile environment
  • BS or equivalent degree plus 3+ years related work experience
  • Strong analytical skills and proven experience developing business cases, specifying detailed product requirements and evaluating customer research
  • Proven track record working with partners to bring new products to market
  • Creative and strategic thinker, with an action-oriented drive, capable of working effectively in a dynamic organization
  • Experience in partnering with multiple stakeholders and leading cross-functional teams through influence, negotiation and relationship building to drive results
  • Understanding the importance of fraud and risk management within a digital goods context
  • Strong understanding of software and product development life cycles and development practices
  • Basic understanding of machine learning and statistical modeling is a plus
28

Junior Analyst, Trust & Safety Resume Examples & Samples

  • 2+ years of experience in an operations or customer support role
  • A love of task-based, operational work and a passion for customer experience, specifically in relation to trust and safety issues
  • Ability to identify pain points or areas for improvement on a team and advocate for a solution through implementation
  • Patience, empathy and the ability to stay level-headed in high-stress situations
  • Ability to manage ambiguity, embrace experimentation and change, and build consensus when working with a group
  • Technical aptitude and the ability to pick up new skills quickly
  • BA or BS Degree or higher
29

Anti-abuse Specialist, Trust & Safety Resume Examples & Samples

  • Create and maintain nascent workflows to support WhatsApp user review processes
  • Develop and maintain automations to improve email tracking and process rate
  • Respond to users, identify trends, and collaborate with cross-functional partners in Operations, Product, Legal, and Engineering
  • Quantify and approach solving problems through data-driven methodology
  • Identify trends to enhance our review and support processes and improve team efficiency
  • Provide feedback and suggest improvements for internal tools to improve daily operational workflows
  • Critical thinking skills and analysis capabilities
  • 1+ years of experience in a customer facing support role
  • Project management and organizational abilities
  • Ability to take on multiple tasks both independently and within a team environment
  • Highly motivated and hard-working with ability to think under pressure, both individually and in team environment
30

Technical Anti-abuse Analyst, Trust & Safety Resume Examples & Samples

  • Develop a deep understanding of abuse and how it effects WhatsApp
  • Analyze and interpret data in order to devise hypotheses on how abuse and other nefarious activity is proliferating
  • Implement effective countermeasures to eliminate abuse based on these identified patterns
  • Provide scaled support to resolve user issues and identify user trends, and work with cross-functional partners to implement resolutions
  • Communicate insights around the abuse ecosystem to Engineering, Operations and other cross-functional partners
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user support experience
  • Use your problem solving skills to resolve large and complex business problems
  • BA/BS or equivalent university degree from another country
  • 2+ year experience with Bash/Git/HG
  • Experience with scripting languages (Python, JavaScript, PHP)
  • 2+ years experience with SQL
  • Highly motivated and with ability to think under pressure, both individually and in team environment
  • Experience working with global teams
31

Program Analyst Trust & Safety Team Resume Examples & Samples

  • Support Facebook’s Trust and Safety Team’s engagement with government authorities, industry groups, and other safety-related entities
  • Conduct follow up and outreach to understand safety and security outcomes
  • Support child safety, terrorism and emergency response teams
  • Collaborate with other teams within Facebook focusing on safety and security
  • Create and maintain updates to provide near real-time information to Facebook leadership
  • Work with data visualization analysts to create interactive dashboards
  • Bachelors degree or equivalent work experience in law enforcement & security
  • Editing skills
  • Experience as an analyst for an entity with a safety, law enforcement or security focus
  • Experience working with data analysis and visualization programs
  • Ability to thrive in a fast-paced, cross-functional environment