Training Trainer Resume Samples
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Training Trainer Resume Samples
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CW
C Wisoky
Chasity
Wisoky
327 Bechtelar Points
Detroit
MI
+1 (555) 829 9371
327 Bechtelar Points
Detroit
MI
Phone
p
+1 (555) 829 9371
Experience
Experience
Houston, TX
Training Trainer
Houston, TX
Emmerich, Graham and Gutmann
Houston, TX
Training Trainer
- Participates in the EGS Trainer Coaching and Development Program and completes action plans created to focus on trainer performance improvement
- Provide feedback to management concerning possible problems or areas of improvement
- Assess trainee progress and provide feedback to trainees regarding areas of improvement and development
- Perform other duties as assigned by management
- Provides status updates to Trainer Manager
- Make recommendations to implement improved processes
- Performs other duties as assigned by management
Los Angeles, CA
Sales Trainer, Channel Training
Los Angeles, CA
Franecki-Tremblay
Los Angeles, CA
Sales Trainer, Channel Training
- Present information using a variety of instructional techniques and formats, such as role playing, simulations, team exercises, group discussions, videos and lectures
- Oversee implementation, delivery and tracking of sales training programs/projects for assigned area; provides post-training reinforcement
- Drive and manage large, complex training initiatives
- Monitor effectiveness of training within the Inside Sales team as well as the adoption and usage of tools and programs
- Contribute to the development and enhancement of training materials by providing feedback to leadership on activities and/or content as to relevance, success in the classroom and potential e-learning opportunities
- Collaborate within the Training and Curriculum team to provide feedback, ensure facilitation consistency in program delivery
- Maintain sales knowledge related to newly released and/or enhanced products, services and initiatives
present
Detroit, MI
Ideas Client Training Specialist / Trainer
Detroit, MI
Effertz Group
present
Detroit, MI
Ideas Client Training Specialist / Trainer
present
- Provide assistance and guidance to clients in effectively integrating the IDeaS System into the hotel operation and company culture
- Liaison with instructional design and learning management system team
- Performs other duties, as assigned
- Working fluency in international business English
- Provide clear and concise face-to-face conceptual and operational IDeaS solution(s) training to hotel clients using IDeaS approved training materials
- Participation in the development and review of effective training materials
- Provide consultation to Hotels in regards to business practices directly related to the use of the IDeaS system
Education
Education
Bachelor’s Degree in Creativity
Bachelor’s Degree in Creativity
Drexel University
Bachelor’s Degree in Creativity
Skills
Skills
- Demonstrated ability to adapt quickly and manage a rapid changing environment
- Strong quality experience and training management in call center environment (inbound and outbound)
- Maintains professionalism at all times as demonstrated in personal conduct, social practices, and knowledge and expertise
- Working knowledge of adult learning theories and assessments
- Demonstrated proficiency of presentation skills
- Knowledge of Microsoft Word, Excel, and PowerPoint
- Responsible for delivery of consistent high quality client program training through embracing the Company’s training methodology (i.e., TIPS – Teach, Illustrate, Practice, and Simulate)
- Supervises new hire agents through training classes and A-Bay and ensures successful integration of agents into operations. Manages policy and procedure concerns through administration of corrective action up to and including termination
- Adheres to the North America Onboarding, New Hire Training, and A-Bay Playbook standards. E.g. Comm Log Entries, instructing class to complete the Motivator and Learner assessment, completing the company Employee Handbook certification, etc
- Responsible for core skill set training (New Hire Training) of new Customer Contact Center employees as well as Continuing Education training for existing call center staff
12 Training Trainer resume templates
Read our complete resume writing guides
1
Regional Product Trainer Outdoor Training Resume Examples & Samples
- Assist Regional Sales Managers and Marketing Managers to ensure appropriate merchandising, and presentation of Garmin products
- Support dealers in special events, regional shows, grand openings, etc
- Complete timely and succinct trip and status reports
- Demonstrate a high level of professionalism in all customer contact activities
- Must possess a minimum of 1 year experience working in a retail sales environment
- Must possess a minimum of 2 years experience developing and delivering training relevant to the essential functions of this job description
- Must possess demonstrated strong and effective verbal, written, and interpersonal communication skills
- Must be detail-oriented and have the ability to work proactively and effectively with minimal supervision
- Must possess the ability to maintain flexibility to travel (75% of time or greater)
- Ability to prioritize and multi-task in a flexible, fast paced and challenging environment
2
Sales Trainer, Channel Training Resume Examples & Samples
- Deliver sales training programs in both individual and group settings in-person, as well as through webinars and various distance learning techniques. Programs include, but are not limited to sales skills, phone etiquette, solutions, insights, SFDC utilization, Challenger, sales process & tools and new initiatives
- Present information using a variety of instructional techniques and formats, such as role playing, simulations, team exercises, group discussions, videos and lectures
- Oversee implementation, delivery and tracking of sales training programs/projects for assigned area; provides post-training reinforcement
- Drive and manage large, complex training initiatives
- Monitor effectiveness of training within the Inside Sales team as well as the adoption and usage of tools and programs
- Contribute to the development and enhancement of training materials by providing feedback to leadership on activities and/or content as to relevance, success in the classroom and potential e-learning opportunities
- Certified to instruct various sales learning programs, including Challenger, behavioral skill programs, coaching and other standard program offerings
- Collaborate within the Training and Curriculum team to provide feedback, ensure facilitation consistency in program delivery
- Maintain sales knowledge related to newly released and/or enhanced products, services and initiatives
- Maintain an understanding of current industry and sales trends, competitive information, etc. and transfers knowledge to training audience
- Consult with business partners on sales performance issues and the implications for training and development, informing the Manager, Sales Channel Training manager of needs/requests
- Build relationships that allow for on-going collaborative interactions that help identify learning gaps and potential solutions
- Participate in development opportunities to enhance and build training skills and capabilities; reading professional publications; participating in professional organizations, and attending business channel meetings
- Apply comprehensive knowledge and expertise of sales processes, account management and reporting, and customer service techniques in assigned sales environment
- Support training budget objectives by controlling costs and recommending improvements
3
Senior Trainer, Customer Service Training Resume Examples & Samples
- Listen to calls (recorded/side-by-side) on the Production floor
- Understand Business goals, pains and do relevant TNI in the domain of VnA/Soft Skills
- Design Training curriculum
- Develop Training material in the form of manuals and modules
- Conduct detailed Customer Experience (Soft Skills / Voice and Accent) training while keeping trainees alert and motivated
- Deliver training sessions in adherence with calendars, manuals and training schedules
- Qualification – Graduate, or above, certification from ISTD/ASTD (optional)
- 2+ years of work experience as a Trainer/Voice Coach (at least)
- Self Starter, efficient, and savvy
- Strong computer skills, knowledge of MS Office with an emphasis on PowerPoint and Excel
- Willingness to work in night shifts
4
Trainer, Customer Service Training Resume Examples & Samples
- Possess good knowledge of the Domain (V&A-US and Customer Service Skills)
- Have worked in projects to improve Business goals, done some TNI in the domain of VnA/Soft Skills
- Developed Training material in the form of handouts, cheat sheets, contributed to manuals and modules
- Conducted Customer Experience (Soft Skills / Voice and Accent) training while keeping trainees alert and motivated
- Delivered training sessions in adherence with calendars, manuals and training schedules
- Conducted coaching activities on the Production floor to improve or maintain Customer service and Communication skills of the associates
- 1+ years of work experience as a Trainer/Voice Coach (at least)
- Assertive and ability to manage demanding stakeholders
- Detail orientation, abundant patience
5
Training Trainer Resume Examples & Samples
- Delivery of new hire training (including systems, data and operational training) to Customer Service Reps, as well as new product or service launch training, soft skills training and functional training
- Demonstration of the necessary fundamental training concepts; including facilitation, skills practice, instructional and classroom management skills to ensure learning transfer, reinforcement and on-the-job application
- Gains participant support and commitment around topics being delivered including processes, ideas, products and system enhancements
- Experience: Minimum of one year of customer service experience in telecom industry is required. Internal candidates must meet career progression guidelines for their area. Working knowledge of adult learning theory and assessment is essential
- Other: Complete knowledge of customer service systems and processes is essential
- Good knowledge or Data Products and Services
- Demonstrated ability to quickly adapt to and manage changing environments
- Strong time management and organizational skills are essential
- Ability to demonstrate high degree of professionalism, flexibility and integrity
- Ability to work independently with minimal supervision in and out of the classroom while contributing to overall team success
- Must have excellent attendance and be willing to work outside of regular business hours
- Must demonstrate flexibility; must be able to adapt to changing business needs and the needs of the trainees
- Commitment to developing others and helping them to succeed is critical to success
- Must be able to travel out of town as required (may be up to 40% of the time)
- Supervisory or management experience preferred
- Education: College degree or equivalent work experience
6
Training Trainer Resume Examples & Samples
- Facilitate new hire training programs and support all on-going training initiatives
- Provide support to existing employees and center personnel through on-going training initiatives
- Analyze and evaluate center training needs to develop, modify or improve existing training programs, materials and curriculum
- Work actively with client vendors and management team to ensure effective implementation and communication of all training strategies and initiatives
- Participate in variety of special projects and perform administrative duties as assigned
- Track and report on new hire statistics: Test scores, call handle times, quality of calls, and any other metrics requested
- Create and deliver a positive, fun and rewarding classroom training environment
- Supporting Operations in any duties necessary
- Supporting the call center agents working on the floor when needed
- Creating an environment to support employee retention
- · High School Diploma required and a college degree in educational related field preferred
- · 2-3 years training experience in call center environment
- · Exceptional written and oral communication skills
- · Excellent interpersonal skills with the ability to communicate effectively with other departments, outside vendors, and associates of all levels
- · Effective facilitation and classroom management skills with the ability to present information using a variety of techniques and media
- · Strong analytical, organizational and time management skills
- · Demonstrated ability to be self-motivated, self-directed and work independently
7
Ideas Client Training Specialist / Trainer Resume Examples & Samples
- Provide assistance in configuring the IDeaS systems at client sites in order to ensure that the client is able to experience maximum benefit from the installation of the system
- Listen and process complex requirements from clients across different cultures and levels within the client’s organization in ‘real time’
- Ensure that all materials presented to the client meet set format standards and convey professionalism and clarity
- Provide consultation to Hotels in regards to business practices directly related to the use of the IDeaS system
- Demonstration of the IDeaS System and IDeaS concepts in a sales environment during client visits or trade shows
- Ability to travel extensively (up to 80% of the time away from home office base)
- Ability for flexible working hours as required in order to accommodate clients in various time zones
- Current driving license
8
Training Trainer Resume Examples & Samples
- Maintain a professional environment that promotes pride in performance and encourages success in all site personnel
- Partner within the training environment to ensure the efficient development of call center agents
- Ensure the New Employee Experience is professional and positive at all phases of development
- Supervise, mentor and develop the customer service skills for a team of call center agents
- Screen, interview and hire candidates for the call center agent positions
- Tracking and reporting on team’s metrics and progress
- Monitoring agents calls and assuring quality
- Working with the team to accomplish department goals
- Creating and implementing programs to keep agents motivated
- Creating an environment which encourages and supports agent retention
- Conduct weekly one-on-one coaching sessions providing feedback to the team members
- Completion of Administrative duties to support Training development; including by not limited to auditing of payroll, agent schedules, call times, etc
- Must take a 4 continuous hour block of calls per month
- Conduct peer reviews of training as required
- 2-3 years training experience in call center environment
9
Training Trainer Resume Examples & Samples
- High School Degree or GED required
- Two years of training large (10 or more) groups of Sales employees is required
- Two years of Call Center experience as agent, quality, trainer, or Mgr. is required
10
Client Training Specialist, / Isott Trainer Resume Examples & Samples
- JCR-LOG -- Sustainment background, preferred: BCS3 and/or JCR-LOG experience and able to instruct in a classroom or field environment
- Distributed Common Ground System-Army (DCGS-A) -- Intel background, preferred DCGS-A or ASAS experience
- JCR -- This can be any WfF for both classroom and field instruction. Preferred experience with JCR, FBCB2, or BFT
- Tactical Airspace Integration System (TAIS)/Air & Missile Defense Workstation (AMDWS TAIS/AMDWS -- Knowledge of airspace command and control and/or Air Defense
- Advanced Field Artillery Tactical Data System (AFATDS) -- Fires experience and experience in MCS systems integration
- Battle Command Common Server (BCCS) -- The BCCS instructor will provide troubleshooting and maintenance, installation and operation, system administration, guidance and training, formal classroom training, infrastructure development, and support to field exercises. Configure, repair, troubleshoot and possess a working knowledge of Command Post of the Future (CPOF). Knowledge in multiple AMCS is an advantage. Proficient in installing, configuring, repairing, and troubleshooting networks, Windows Operating System, Microsoft Office, CPOF Repository, CPOF Data Bridge, and CPOF Mid-Tier. Knowledge of and experience in the utilization of operating systems and database management systems. Provide system maintenance and administrative functions including: system configuration and modifications; adding, removing and replacing hardware and software items; system start up, shut down, backup and restore; and system user access control. Required to install, configure, repair and trouble shoot, and must possess a working knowledge in installing, configuring, repairing, and troubleshooting, Enterprise Services including Microsoft SQL Server, Microsoft Exchange Server, Virtual Servers, Microsoft Windows Server, and SharePoint Server, IAW the TMC Battlefield Command and Control Servers (BCCS) documentation. Provide integration of systems via the BCCS Command and Control Registry (C2R), and Data Distribution Services (DDS)/ Publish and Subscribe Service (PASS) and troubleshoot MC systems connecting thru BCCS. Responsible for updating MTC public, AKO, and GKO websites IAW PM, MCTSP or designated location by the contract MTC site lead. Participate in the creation and providing of IS training & Programs of Instruction (POI) development for training of all assigned personnel. Share training products with other program elements as required to attain efficiency in POI/Training Support Package (TSP) development. All IS courses and training events supported will have a trends process that will assist the Training Analysis Feedback Team in capturing training trends across the ARNG
- 2 years related experience as an Army Information System Operator (or similar)
11
Technical Trainer & Training Document Specialist Resume Examples & Samples
- Maintain the highest level of expertise in the area of specialty and interact with subject matter experts in new course development
- Monitor the quality and effectiveness of the learning environment and outcomes, including classroom, courseware curriculum and instructor readiness
- Perform tasks related to content updates to the Learning Management system
- Translate system functionality into technical documents and training materials for consumption by system users
- Prepare training output in any media including printed, and computer or Web based
- Bachelor s degree or Equivalent years of experience
- Minimum 5 years experience in training development and delivery, preferably in the software industry
- Minimum 3 years experience in authoring training and user documentation
- Advanced PC skills including Microsoft Word, Microsoft PowerPoint, Adobe Acrobat, SharePoint, and Camtasia Studio or equivalent software
- Excellent training delivery skills
- Superior communication written and oral and interpersonal skills
- Excellent organizational, multi tasking, and time management skills
- Ability to quickly learn systems and transfer that knowledge into documentation in a variety of medias
- Display flexibility with regard to changes in scope and deadlines
- Ability to manage and prioritize multiple deliverables
12
Training Trainer Resume Examples & Samples
- Responsible for delivery of consistent high quality client program training through embracing the Company’s training methodology (i.e., TIPS – Teach, Illustrate, Practice, and Simulate)
- Supervises new hire agents through training classes and A-Bay and ensures successful integration of agents into operations. Manages policy and procedure concerns through administration of corrective action up to and including termination
- Participates in the EGS Trainer Coaching and Development Program and completes action plans created to focus on trainer performance improvement
- Oversee agent performance management by evaluating performance and delivering Coaching for Results (CFR) coaching in New Hire Training and A-Bay. Appropriately documents agent performance through maintenance of communication logs noting progress, assessment scores, etc
- Responsible for administering training surveys at the end of New Hire Training and A-Bay to measure and report on effectiveness of training and agent preparedness; receives feedback and continuously improves upon training delivery
- Evaluate and recommend training content improvement to Training Management
- Participate in delivering training reinforcement efforts with operations as directed by the Training Manager and/or Training Director
- Provides additional one-on-one training and coaching support to agents that need additional focus
- Prepare training reports for training and operations management to record training milestones and progress, as required
- Responsible for obtaining and/or maintaining all relevant certifications to perform job effectively (e.g., Train the Trainer, Client/Product Knowledge, CFR, etc.). Participates in ongoing Trainer skill development by attending training classes and participating in ongoing coaching sessions
- Maintains professionalism at all times as demonstrated in personal conduct, social practices, and knowledge and expertise
- Responsible for completing one hour of phone time per week to maintain and reinforce program knowledge and expertise
- May be expected to adjust schedule and work different shifts as business needs require
- Performs other duties as assigned by management
- Prior supervision experience preferred
- Experience with instructional design and development of training programs and/or facilitating to groups of individuals preferred
- Knowledge of adult learning theories a plus
- Working knowledge of computer software programs, including Microsoft Office
- Ability to utilize virtual learning/presentation platforms (e.g., Adobe Connect, Blackboard, Citrix Go-To Meeting, WebEx) preferred
- Ability to adapt to a flexible schedule as business needs require
13
Training Trainer Resume Examples & Samples
- Deliver Company approved New Hire and Developmental Training including but not limited to pertinent legislation, Systems, Policies and Procedures, and Microsoft programs
- Supervise new hires during training and initial period of employment and ensure all associated tasks and responsibilities are completed to meet Company and Client standards and expectations regarding quality, productivity, and compliance
- Train new Representatives and low performers including monitoring and 2nd voicing live calls to develop and refine their skills
- Update and track various data such as new hire performance and completion and approval of payroll timesheets
- Participate in projects performed by the Training Department
- Deliver training programs for areas of improvement and based on business needs
- Assess trainee progress and provide feedback to trainees regarding areas of improvement and development
- When requested, administer periodic testing to associates and track testing results
- Ensure employees complete necessary online training programs by maintaining a log of activity
- Handle all training for new hires and skills enhancement
- Maintain accurate documentation and recording in required systems
- Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties
- Knowledge, understanding, and compliance with the Company's policies and procedures
- Participation in Company Programs must meet minimum performance standards
- Responsible for respective team's overall performance and for motivating team to exceed Training goals and objectives
- Accountable for all decisions, actions, and directives with respect to job responsibilities
- Responsible for progressive discipline with regards to attendance, performance, and all aspects of company policy up to and including termination
- Follow up in a timely manner to ensure customer satisfaction
- Provide feedback to management concerning possible problems or areas of improvement
- High School Diploma or General Educational Development (GED) certificate or equivalent in relevant work experience. Bachelor's Degree preferred
- 2 years of related experience in training required. 3-4 years of related experience in training preferred
- Customer service/telesales experience preferred, depending on area of concentration
- Experience with instructional design and development of training programs
- Strong coaching and motivating skills
- Ability to conduct training needs assessments to identify deficiencies
- Ability to translate collection, skiptracing, and customer services experience into day to day lessons
- Experience facilitating a large group of individuals preferred
- Must possess strong problem solving abilities
- Ability to coach and motivate both new and experienced employees to perform their duties
- Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment
- Ability to adapt to a flexible schedule
- Proficient personal computer skills with Microsoft Office, including Excel, PowerPoint, and Access
- Ability to travel as necessary
14
Trainer, Training Resume Examples & Samples
- Monitors and evaluates training programs to ensure effectiveness
- Creates online training classes using Articulate to be utilized by employees
- Works with Training Manager to collaborate with sales leaders to improve, document and communicate overall processes based on targeted segment
- Creates and executes training with new product launches
- Works with Sales Leaders to create and update ongoing broker training
- Responsible for conducting new hire immersion and training curriculum
- Uses technology to create training efficiencies and to track participation and documented knowledge
- Leverage technology to increase efficiencies and cost savings
- Work collaboratively with leaders and managers in various departments to effectively provide training support
- On occasion will be asked to assist with training efforts regarding licensing of inexperienced and unlicensed new Loan Officer hires focusing on Mortgage 101 and successful loan origination
- High School Diploma, GED or military experience equivalent
- Four year degree from an accredited University preferred
- Minimum of 3 -5 years’ experience in training and/or education
- Minimum of 2 years’ experience in the mortgage or financial services industry preferred. Experience does not need to be in a training capacity
- Experience in one on one and group coaching and training
- Proficiency in facilitating in-person and web-based trainings
- High energy and engaging training style
- Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook and Power Point)
- Proficiency in online training software applications
- Ability to travel for trainings and off-site meetings
15
Training Trainer Resume Examples & Samples
- High School Diploma required and a college degree in education-related field preferred
- Technical/Technical Support experience a must
- Successful completion of pre-employment assessments to evaluate technical, interpersonal and facilitation skills
- Excellent interpersonal skills with the ability to communicate effectively with other departments, outside vendors, and associates of all levels
- Effective facilitation and classroom management skills with the ability to present information using a variety of techniques and media
- Strong analytical, organizational and time management skills
- Demonstrated ability to be self-motivated, self-directed and work independently
- Post-Employment Requirements
- Successfully complete Alorica Trainer Certification within 90 days of employment
- Successfully complete Client required certifications with 90 days
16
Training Trainer Resume Examples & Samples
- Partner with Operations for up-training delivery, as well as information updates
- Supervise, mentor and develop the needed skills for a team of call center agents
- Must take calls at least four hours per month, while passing at least two quality scans
- Successfully complete required Alorica Leadership development courses for both Trainers and Team managers
17
Training Trainer Resume Examples & Samples
- Work actively with client vendors and Alorica management staff to ensure effective implementation and communication of all training strategies and initiatives
- Bachelor’s degree from an accredited university or college with major coursework in management, training, education, psychology or other related field or equivalent experience preferred
- Extensive experience in a call center environment, including supervisory, experience in corporate training design, delivery and assessment preferred
- Some previous telemarketing or telephone service experience required
- Strong interpersonal and presentation skills coupled with exceptional written and verbal communication skills
- Bilingual (Spanish/(High Level English)
- Able to maintain an energetic, upbeat training environment
- Exceptional written and oral communication and interpersonal skills
- Ability to work flexibility hours, including weekends, holidays, evenings and graveyard shifts as necessary
- Sound understanding of adult learning techniques, best practices in training design and delivery, blended learning methodologies and industry best practice
- Demonstrated ability to influence and motivate employees
- Computer experience/knowledge of Microsoft Word, Excel, and PowerPoint
- Previous training and/or management experience strongly preferred
18
Commercial Trainer & Training Team Leader Resume Examples & Samples
- Creating and developing commercial training to support the existing and future Linx product range
- Creating and developing essential sales skills material to support channel partners and commercial teams
- Developing and implementing the global training strategy
- Designing & developing both face-to-face and online training courses, tools & methods to support all Linx products
- Expanding digital training and self-service training tools & resources with the objective of enabling Linx customers to become technically & commercially self-reliant
- Conducting assessments, during training and on a scheduled basis to ensure the competency of Linx partners
- Provide ongoing mentoring, coaching and support to training participants
- Leading the training function, including day-to-day management of the team
- Demonstrable experience of developing and delivering commercial / sales skills training
- A sales or commercial training background, including experience in value selling training
- Ability to develop sales training content & techniques
- Experience with various training mediums including face-to-face and remote training
- The ability to work under pressure whilst managing multiple activities simultaneously
- Educated to Degree Level
- Experience of working within a process driven manufacturing environment that supplies technical products, solutions or services through a global distribution network
- Understanding of engineering principles (electrical and/or mechanical); this could have been gathered through education or work experience
19
Associate Sales Trainer, Field Training Resume Examples & Samples
- · Previous field based sales experience strongly preferred
- · Proven ability to work independently and take initiative to proactively complete assignments
- · Strong attention to detail
- · Problem solving and analytical skills
- · Proven experience presenting information, classroom instruction and sales training methods
- · Must be able to obtain necessary training certifications, including Challenger Sales Methodology
20
Sales Trainer, Field Training Resume Examples & Samples
- · 5-8+ years sales training or outside sales experience
- · Solid understanding of Cox Automotive Media Solutions sites, packages and solutions
- · Ability to apply learnings from other teams, customize, and apply to assigned teams
- · Excellent oral and written communication skills required
- · Classroom training and facilitation skills strongly preferred
- · Able to manage multiple projects concurrently
- · Demonstrated competency in MS Word, Excel & PowerPoint
21
Training Trainer Resume Examples & Samples
- Testing and Course Review
- Conducts new hire, program revision and remedial training following instructional guides
- Evaluates trainee performance
- Provides written evaluations of employee performance to management as required
- Maintains positive, consistent communication with departments and corporate staff
- Reports on progress of assigned projects to Training Manager
- Maintains ongoing dialogue with department heads as needed
- Maintains accurate training records
- High School Degree, GED or other equivalent education
- Two (2) years’ experience in training and/or customer call center experience
22
Training Trainer Resume Examples & Samples
- At least one year of experience in call center industry, with a focus on service and retention
- Working knowledge of adult learning theories and assessments
- Complete knowledge of customer service systems and processes
- Working knowledge of SAMSUNG Products and Services
- Demonstrated ability to adapt quickly and manage a rapid changing environment
- Ability to effectively communicate both orally and written
- Time management and organizational skills are required
- Ability to demonstrate a high degree of professionalism, flexibility, and integrity
- Ability to work independently with minimal supervision while contributing to the overall team success
- Commitment to developing others and helping others succeed
- Must have a College degree or equivalent work experience
23
ND & Training, Sales Trainer Resume Examples & Samples
- Training delivery for SC
- New product (vehicle) training
- Certified SC training Module 1-6
- StarClass training
- New Job profile training
- Sales skill training program implementation and work in coordination with soft skills trainers
- Training program/content development
- Training program localization
- Global training material localization
- Korean training content development/adaptation
- Administration for sales training
- SABA system SC registration/scheduling
- Dealership SC training day management
- Dealership SC C-sales management
- 2 years of experience in the automotive industry or relevant career path
- 1~2 years of experience in sales training
- 1~2 years of experience in Retail sales (Customer service)
- High level of automotive vehicle knowledge
- Basic computer & IT software utilization skill
- Knowledge of automotive business and industry
- Risk management skill and problem solving skill
- No limitation to have oversea travel
- Sales skill training & auto product knowledge competency
- Good attitude and teamwork
- Good communication & writing skill both in English & Korean
- Excellent MS office skills
