Teller Supervisor Resume Samples

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WM
W Moore
Wilber
Moore
300 Kshlerin Points
Los Angeles
CA
+1 (555) 410 0309
300 Kshlerin Points
Los Angeles
CA
Phone
p +1 (555) 410 0309
Experience Experience
San Francisco, CA
Teller Supervisor
San Francisco, CA
Roob, Kuphal and Kovacek
San Francisco, CA
Teller Supervisor
  • Develops methods to streamline daily functions and improve branch productivity
  • Works with the Branch Manager to foster superior customer service. Participates in selling Bank products and expanding customer relationships
  • Fully participate in FMB's sales program as directed by the Branch Manager
  • Oversee training and ongoing development of teller staff
  • Balances operational controls and customer service in order to minimize risk to the Bank. Assists with controls of branch expenses
  • Complete performance reviews for teller staff
  • Coaches and develops the teller staff so that employees reach their full potential
San Francisco, CA
Associate Manager / Teller Supervisor
San Francisco, CA
Wiza, Gutmann and Bogan
San Francisco, CA
Associate Manager / Teller Supervisor
  • Monitor/research missing deposits, encoding errors, and miscellaneous request
  • Review, process and contact clients on returned deposit items
  • Participate and monitor channel engagement efforts at the Branch Associate line
  • Review and clear CORE general ledger accounts
  • Provides input into the performance management process and staffing decisions
  • Work with teller staff towards development and achievement of branch and individual sales goals
  • Assigns work duties and work schedules to tellers
present
New York, NY
Associate Manager / Teller Supervisor / Lodo
New York, NY
Schinner, Osinski and Rolfson
present
New York, NY
Associate Manager / Teller Supervisor / Lodo
present
  • Nearly all work is performed in a climate-controlled indoor facility during normal business hours, including weekends
  • Monitor and ensure that all logs are properly completed for the banking center. Branch logs should be audit ready at all times. (Examples, banking center opening/closing log, Self Service Transaction Log, Customer Pick up Logs, Vault Logs, and Key Logs etc.)
  • Prepare and execute action plan for any findings identified by SMART and Internal Audit
  • Provide general customer maintenance support – reordering check cards, address changes, check orders, etc…
  • Clear missing DIH, CTR and MILs
  • Prepare and follow-up on items sent/pending for collections
  • Prepare request for Cashier’s Check Stop Payments
Education Education
Bachelor’s Degree in Accuracy
Bachelor’s Degree in Accuracy
Oregon State University
Bachelor’s Degree in Accuracy
Skills Skills
  • Ability to use office machines and perform basic mathematical functions
  • Proficient knowledge of Microsoft Office Suite products and related Bank software
  • Highly detailed-oriented
  • Ability to quickly learn an navigate through various systems and applications
  • Demonstrated ability to deliver good client service and provide team support
  • Beyond basic use of MS EXCEL and WORD (Ability to work with formulae in spreadsheets)
  • Good accounting knowledge
  • Basic knowledge of Microsoft applications
  • Excellent interpersonal skills with the ability to deliver effective communication proactively with a customer-oriented approach
  • Strong interpersonal skills
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5 Teller Supervisor resume templates

1

Associate Mgr / Teller Supervisor / Mines Resume Examples & Samples

  • Recruit, interview, hire, train and develop a team of friendly, customer focused sales and support staff
  • Maintain an in-store learning environment that delivers the most knowledgeable and skilled team in retail
  • Provide feedback, development and growth opportunities focused on producing the next team of retail store leaders and driving attrition to below 20% annually
  • Drive sales through effective execution and team support of Microsoft retail strategies
  • Protect company assets including people, merchandise, facilities and money
  • Experience managing in a customer service environment a plus
  • Ability to build strong customer relationships
  • Ability to develop and motivate employee team
  • Attention to detail necessary
2

Teller Supervisor Resume Examples & Samples

  • Provide professional client service, which includes, but is not limited to: performing accurate transactions, greeting the client, smiling, using the client's name during the transaction, and thanking each client for his or her business. Refer clients to other branch personnel as needed
  • Oversee day to day transactions of at least two Tellers/Senior Tellers in a high quality manner so as to provide superior client service with minimal service problems
  • Two to four years experience as a Senior Teller or equivalent
  • Demonstrated ability to read, follow written instructions and accurately complete written reports
  • Demonstrated ability to execute on all teller-related duties
  • Ability to speak fluent English
  • Specialized client service training with proven results
  • Ability to oversee diverse personalities
3

Teller Supervisor Resume Examples & Samples

  • Assist customers with deposits, withdrawals, payments and coin and cash orders in a friendly courteous manner
  • Balance teller drawer with a 95% or better balancing record
  • Identify fraudulent activity to help prevent potential losses to Great Western Bank
  • Make decisions on operational procedures and other factors relating to branch operations. Schedule tellers’ work schedule to maintain adequate coverage and maximum productivity
  • Lead referral activities for the branch. Participates in activities focused on increasing deposits, fee income, loans and customer service levels. Counsel staff to ensure goal achievement
  • Keep controllable expenses (Overtime, Employee Relations, Travel, Business Development, Losses) within budget
  • Responsible for the hiring, training, evaluating and rewarding assigned staff. Ensure adherence to ongoing training requirements
  • Respond to and resolve customer service requests according to Great Western policies in a prompt, efficient and courteous manner
  • Participates in community organizations and activities
  • Register and obtain a unique identifier number from the Nationwide Mortgage Licensing System as a Mortgage Loan Originator as well as keep the license in force by submitting updates when personal information changes and to complete the annual renewal of the license
  • Perform other job-related duties or special projects as assigned
  • Minimum of three years teller experience
  • Basic math skills and strong customer service skills
  • Effective selling and cross-selling skills
  • Ability to stand for long periods of time and lift 20 to 50 pounds
  • Excellent verbal, written and interpersonal skills
  • Self-directed/Initiative
4

Teller Supervisor, Pipeline Resume Examples & Samples

  • Ensure staff is supportive of sales efforts and that referrals to branch personnel are seen as a part of quality client service
  • Also responsible for the following areas
  • Ability to use office machines and perform basic mathematical functions
  • Demonstrated ability to deliver good client service and provide team support
  • Capability to lift a minimum of 30 lbs
  • Ability to successfully complete all core training as outlined by BB&T University for
  • Teller Supervisor
  • Completion of BB&T Product knowledge and computer based training compliance course
5

Associate Manager Ii Teller Supervisor Resume Examples & Samples

  • One year of previous Branch Associate experience. (Grade 9 – Two years of previous Branch Associate experience or accepting or displays a high level of skill meeting the needs of customers and solving customer problems.)
  • One year experience working in a team environment (Grade 9)
  • Have a focus for sales (Grade 9: 6 months + excelling in sales or referrals)
  • Must display a friendly and helpful attitude and have the ability to positively interact with customers and co-workers
  • Able to exhibit attention to detail
  • Ability to perform with a high level of accuracy
  • Have a focus for sales
6

Teller Supervisor Resume Examples & Samples

  • Works with the Branch Manager to foster superior customer service. Participates in selling Bank products and expanding customer relationships
  • Balances operational controls and customer service in order to minimize risk to the Bank. Assists with controls of branch expenses
  • Develops methods to streamline daily functions and improve branch productivity
  • Works with branch management to establish and achieve challenging sales/service goals for all areas of the branch. Conducts ongoing customer service, security and technical training in the branch
  • Performs self-audits as scheduled and submits results in a timely fashion
  • Supports the achievement of branch sales goals (i.e. coaching/motivating assigned staff in the sales/service of retail banking products, selling/cross-selling bank products, organizing/participating in branch campaign activities, etc.)
  • Performs all technical functions accurately and in a timely manner to remain in compliance with regulatory standards
  • Implements procedures in which compliance objectives are incorporated. Schedules and reinforces training. Performs periodic reviews to measure compliance knowledge and technical application
  • Manages branch operations employees (i.e. selection, training, performance review, work allocation, etc.) Oversees and administers branch personnel issues for their direct reports
  • May be responsible for the branch in the manager's absence
  • Associate’s Degree Required
  • Years of functional/professional experience: Three to five years of branch operations experience
  • Working knowledge of bank products and services
7

Associate Manager / Teller Supervisor Resume Examples & Samples

  • One year of previous Branch Associate / Teller experience required. (AM II requires two years of previous Branch Associate / Teller experience or displays a high level of skill meeting the needs of customers and solving customer problems.)
  • One year of experience working in a team environment for AM II required
  • Have a focus for sales. (AM II requires 6 months of excelling in sales or referrals.)
  • Performs with a high level of accuracy
  • Computer, keyboarding and 10-key skills
8

Associate Manager / Teller Supervisor Resume Examples & Samples

  • Work closely with the BRE to ensure Lobby Management is working effectively to proactively reduce wait time
  • Assist in larger, more time-consuming transactions
  • Promote channel engagement by guiding customers to the appropriate delivery channels
  • Ensure that all quarterly and monthly cash audits for all cash boxes, vaults and ATMs are completed and documented per policy
  • Assist in ensuring that controls are followed in policy and procedures stated in R.O.B.E.R.T
  • Ensure proper vault controls are in place and maintained
  • Ensure proper controls are in effect for placing deposit item holds
  • Ensure staff follows procedures to always transfer surplus money to and from the vault
  • Ensure consignment items are audited and documented per policy
  • Ensure ATMs are balanced daily, weekly or based on policy and produces; work is processed and machines are adequately supplied with forms and money
  • Review Currency Transaction Reports (CTRs) and Monetary Instrument Logs (MILs) for reporting consistency and accuracy
  • Report any building and equipment issues to the BRE as appropriate
  • Develop a strong understanding of the products and services sold by the bank
  • Facilitate coordination, communication and teamwork between platform and Branch Associates to increase the likelihood that referrals will be utilized to generate sales
  • Monitor/research missing deposits, encoding errors, and miscellaneous request
  • Review, process and contact clients on returned deposit items
  • Prepare and execute action plan for any findings identified by SMART and Internal Audit
  • Prepare request for Cashier’s Check Stop Payments
  • Clear missing DIH, CTR and MILs
  • Monitor and ensure that all logs are properly completed for the banking center. Branch logs should be audit ready at all times. (Examples, banking center opening/closing log, Self Service Transaction Log, Customer Pick up Logs, Vault Logs, and Key Logs etc.)
  • Review and clear CORE general ledger accounts
  • This position has no unusual physical requirements
  • Interruptions from customers, peers, managers or others are present with the need to prioritize tasks
  • This position occasionally requires the ability to sit or to kneel
9

Associate Manager / Teller Supervisor / Lodo Resume Examples & Samples

  • Ensure all branch personnel immediately welcome and greet customers as they enter the lobby or motor bank
  • Ensure each Branch Associate offers the same exceptional customer service on a consistent basis regardless of the relationship – every time, every client
  • Assist the BRE with the problem resolution process
  • Ensure telephones are answered in accordance with customer service standards
  • Responsible for all audit reviews
  • Approve transactions within delegated authority limits by exercising appropriate judgment to limit risk to bank and customer continuity
  • Ensure Banking Center is within assigned office cash limit
  • Adhere to the Operational Loss and Cash Difference Guidelines
  • Document staff over/short and other losses accurately on Individual Employee Loss Logs (IELL). Report to BRE as losses occur
  • Prepare order and balance incoming and outgoing shipments of currency
  • Ensure vault and each Branch Associate is balanced at the end of each day. If necessary, personally assist other Branch Associates with balancing
  • Prepare over and short transactions and coordinate with Cash Balancing and Proof Departments, errors, corrections and general account information
  • Open night depository vault and assign processing of contents
  • Ensure that all control keys and combinations are appropriately documented and secured per policy
  • Complete compliance and other training by set deadlines
  • Assist the BRE or designated individual in supply ordering process
  • Train, coach and motivate each Branch Associate to uncover sales opportunities through conversational profiling during transactions (increasing weekly sales referrals)
  • Conduct daily observations of Branch Associates to maximize the referral opportunities
  • Provide general customer maintenance support – reordering check cards, address changes, check orders, etc…
  • Prepare and follow-up on items sent/pending for collections
  • Participate and monitor channel engagement efforts at the Branch Associate line
  • Validate/evaluate teller referrals, as appropriate
  • Nearly all work is performed in a climate-controlled indoor facility during normal business hours, including weekends
  • This position requires on-going situational awareness of the facility and of the people in and around the facility to ensure personal and environmental safety
  • This position requires continuous standing, walking and manipulating objects as well as the ability to continuously view information on documents and on a computer screen and to conduct written and verbal communication
  • This position frequently requires bending or stooping as well as the ability to lift and/or carry up to 50 pounds
  • Rarely, this job may require the ability to climb stairs
  • High school diploma required; college degree preferred
  • One year of previous Branch Associate/Teller experience required. (AM II requires two years of previous Branch Associate/Teller experience or displays a high level of skill meeting the needs of customers and solving customer problems)
  • Perform basic mathematical calculations
10

Associate Manager / Teller Supervisor Resume Examples & Samples

  • Must have a focus for sales. (AM II requires 6 months of excelling in sales or referrals.)
  • Demonstrates leadership qualities
  • Performs basic mathematical calculations
  • Demonstrates the ability to learn and apply procedures
11

Associate Manager / Teller Supervisor / Mexia Resume Examples & Samples

  • Demonstrate leadership qualities
  • Demonstrate the ability to learn and apply procedures
  • Computer, keyboarding, and 10-key skills
12

Teller Supervisor Resume Examples & Samples

  • 1) Resolve and respond to client’s over-the-counter queries timely and effectively
  • 2) Protect the Bank's interests and minimize losses through adherence to security measures and other policies and procedures
  • 3) Review Department Control Function Checklist and ensure outstanding entries on accounts used daily by tellers are cleared timely
  • 4) Verify Tellers cash to ensure that there are no discrepancies in balancing
  • 5) Train and coach new Branch employees
  • 6) Liaise with external Vendor to investigate and resolve clients’ cash and cheque deposit discrepancies
  • 7) Prepare relevant reports to send to the Fraud Manager and the Central Bank
  • 8) Prepare claims report for cash differences found in deposits processed by Vendor
  • 9) Conduct Branch Oversight Manager (BOM) duties quarterly
  • 10) Prepare month end write-off report for cash differences
  • 11) Verify and authorize Teller batches in COSMOS
  • 12) Verify and authorize in COSMOS ACH reject, incoming and outgoing cheque return and inclearings and outclearings foreign cheque
  • At least 3 years experience in Branch/Operations
  • Sound knowledge of Branch/Operations controls and risk exposure
  • Beyond basic use of MS EXCEL and WORD (Ability to work with formulae in spreadsheets)
  • Good numerical skills
13

Client Experience Ops Mgr-teller Supervisor Resume Examples & Samples

  • Bachelor’s degree or equivalent professional experience
  • Minimum of three years retail branch operations experience as a Teller/Branch Associate (BA) or Lead Teller/Associate Manager/Lead Branch Associate (LBA) or other branch operational experience (Minimum of two years for Grade level 10)
  • 2 years previous supervisory and/or lobby management experience (1 year for Grade Level 10)
14

Client Experience Ops Mgr-teller Supervisor Resume Examples & Samples

  • Bachelor's degree or equivalent professional experience
  • Minimum of three year retail branch operations experience as a Teller/Branch Associate (BA) or Lead Teller/Associate Manager/Lead Branch Associate (LBA) or other branch operational experience
  • 2 years previous supervisory and/or lobby management experience
15

Teller Coordinator / Teller Supervisor Resume Examples & Samples

  • Basic clerical and processing skills
  • Proven commitment to quality customer service
  • Willingness to proactively solicit new business as necessary
  • Bilingual English/Spanish language skills a plus
16

Head Teller / Teller Supervisor Resume Examples & Samples

  • 2 years cash handling experience (required)
  • 1 year Supervisory experience in a cash handling position (required)
  • 1 year customer service experience (required)
  • At least 1 year of banking experience (preferred)
  • Builds a professional environment on the teller line and instills a customer service mind-set in tellers
  • Create and foster a cohesive team and promote a positive work environment
  • Demonstrates a general working knowledge of the Banks products and services
  • Ensures that branch is operationally sound and is current with Santander Bank policies and procedures
  • Exhibits a strong knowledge of all teller policies and procedures
  • Must be able to multitask and juggle competing priorities while successfully meeting objectives and goals
  • Serves as the role model for delivering personal World Class Service and ensures the same from teller staff
  • Strong computer knowledge and Windows skills required
  • Strong interpersonal, communication and organizational skills
  • Uses good judgment in applying procedures and granting exceptions balancing the need for compliance and good customer service
17

Teller Supervisor Resume Examples & Samples

  • High school diploma, G.E.D, or equivalent 3 years work experience
  • Minimum two years as a teller, minimum two years branch operations experience and exposure to supervisory functions
  • Demonstrated verbal communication, sales, marketing and service skills which meet Bank of Hawaii’s established standards
18

Teller Supervisor Resume Examples & Samples

  • Compiles information and generates reports on trainee progress and teller performance, including but not limited to: tracking referrals and balancing; and correcting errors and differences
  • Trains, mentors, and supports all tellers
  • Monitors, identifies, and works with management to improve performance concerns; implements solutions and provides coaching to correct them
  • Mentors new employees during the first 90 days of employment
  • Periodically reviews training manuals/materials to keep updated
  • Accurately performs routine and moderately complicated customer transactions and work assignments in various banking functions according to established bank policies and procedures, including cash and balancing procedures
  • Other duties may include: branch operations designate, mentor, and back-up CSR
  • Must have proficient verbal and written communication skills
  • Embraces a diverse working environment
  • Proficient knowledge of Microsoft Office Suite products and related Bank software
  • Demonstrated tact and professionalism when exchanging information with customers, co-workers, and management
  • Excellent planning, time management and organizational skills
  • Demonstrate leadership skills
  • Attention to detail while demonstrating accuracy in performing all work assignments
  • 3 years teller experience preferred along with demonstrated leadership qualities. Demonstrated effective training and mentoring skills and extensive knowledge of teller operations and service
19

Teller Supervisor Resume Examples & Samples

  • May be responsible for opening and closing the facility under dual control and/or operating the branch in the absence of the branch manager
  • Ensures an overall environment that offers a positive Client Experience
  • Coaches and develops the teller staff so that employees reach their full potential
  • Carefully follows all policies and guidelines including internal security measures including those in the First Midwest Bank Teller Policy and Procedure Manual
  • Work with teller staff towards development and achievement of branch and individual sales goals
  • Increase teller product knowledge and lend guidance on referral activities
  • Must fully meet Teller Standards including responsibility for balancing daily within a reasonable time and with minimum differences according to the FMB Teller Difference Policy
  • Fully participate in First Midwest's sales program as directed by the Branch Manager
  • Meet personal monthly referral goals as defined in the incentive program
  • Ensure that tellers meet minimum expectations including CTR and proper oral disclosures - Activities may include but not be limited to; call nights, branch meetings and sales contests
  • Service clients while at a teller window in a courteous and professional manner by processing a variety of transactions using good judgment within prescribed limits regarding the validity of the transaction requested
  • Use observational coaching to interact with staff plus conduct coaching and counseling sessions with all staff according to individual plans
  • Complete monthly incentive evaluations and annual performance appraisals for all staff
  • Orient new Tellers to the Branch and oversee their training
  • Complete or oversee completion of branch schedule for all Teller Staff using transactional volume data and established staff baselines
  • Perform surprise cash audits of teller drawers and ATM (if applicable) including audits as directed
  • Conduct Pep and deployment meetings to help develop staff's skills and to support Bank expectations to meet clients needs
  • Participate in all required training sessions for Compliance. Maintain adequate controls to ensure compliance with consumer protection statutes/regulations in a defined area of responsibility
  • Implement bank-directed changes relating to regulatory amendments
  • Attend and participate in Training classes offered by First Midwest specific to the Teller Supervisor position
  • Work with staff to identify and resolve customer problems
  • Ensure the tellers regularly give an exceptional level of customer service
  • Oversee all regulatory reports including Collections, Coin & Currency, CTR completion, ATM's, Teller Differences, Inventory of negotiable instruments and maintenance of required retention items
  • Adhere to branch cash levels as determined by the bank
  • Order cash in a timely fashion so that the levels of cash meet branch requirements
  • Communicate all potential fraud situations to Fraud Administrator
  • Must have reached Teller III level or commensurate experience
  • Prior supervisory experience preferred
  • Requires capacity to refer bank products and services with knowledge of bank products necessary
  • Must have volunteered and participated in branch sponsored activities in addition to regular teller responsibilities
  • Met or exceeded closed referral goals of 80% on a rolling twelve-month average as outlined in First Midwest's retail incentive program - For external applicants, prior involvement in a referral program required
  • Demonstrated sales ability necessary
  • Strong interpersonal skills required
  • Working knowledge of word-processing and spreadsheets necessary
20

Teller Supervisor Resume Examples & Samples

  • 25% Teller Duties
  • Executes an extensive variety of customer transactions in accordance with Bank policy and procedures
  • Maintains working knowledge of all products offered by the Bank and corresponding policies and procedures. Maintains working knowledge of all banking regulations
  • Handles large amounts of cash in an organized, timely and accurate fashion. Balances own cash drawer with a high degree of accuracy
  • Acts as significant deterrent of loss to Bank via robbery and fraud by following procedures and regulations and knowing the customer
  • Saturday hours as required
  • 25% Customer Service
  • Handles complex customer issues while executing excellent customer service principles
  • Demonstrates excellent telephone etiquette, communication abilities, and customer service skills to promote positive image for Bank. Promotes and maintains excellent level of customer service from all tellers
  • Maintains cooperative and productive work atmosphere. Explains Bank policy and procedures to customers
  • Responsible for cross-selling and referral goals for non-traditional bank products (e.g. insurance & investments)
  • 50% Teller Line Supervision and Operations
  • Coordinates tellers’ activity, schedules work week, assigns duties
  • Responsible for daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments
  • Monitors and maintains branch cash levels and prepares related reports
  • Works with tellers to resolve more complex transactions, correct errors, and in assist with difficult customer requests
  • Provides significant input for the preparation of tellers’ performance reviews
  • Resolves routine and complex personnel problems; provides input to Branch Officer for disciplinary actions
  • Oversees the execution of daily banking procedures as related to teller line and ATM
  • Responsible for oversight of the teller line audit process. Ensures compliance of teller line with all related banking regulations, procedures, reporting, and record- keeping
  • Assists Branch Officer with the development of staff
  • Responds to off-hours ATM calls as required
  • Minimum customer service shop rating of 89%
  • Must meet minimum required balancing requirements for Teller III
  • Must possess supervisory skills - Branch Officer will be required to provide specific examples where employee contributed in areas of staff supervision and training. Current Branch Officer must provide written recommendation explaining details and setting specific examples of the employee’s abilities and experience with supervision, training and operational skills
  • Successful completion of Principles of Banking
  • Successful completion of Teller III Skills Assessment
  • Approval of Regional Branch Manager committee
  • More than 1 year Teller III experience
  • Demonstrated ability to work well with co-workers and provide direction and support
  • Demonstrated superior customer service skills
  • Solid computer skills
21

Teller Supervisor Resume Examples & Samples

  • Operate a teller drawer to serve customers in lobby or drive up and resolve customer concerns as necessary
  • Perform routine monthly audits
  • May be required to participate in community events
  • Participate in hiring and onboarding of new teller staff
  • Assign work schedules to employees to ensure efficient function of department
  • Previous teller experience required
  • Must be available to work all shifts
22

Client Experience Ops Mgr-teller Supervisor Resume Examples & Samples

  • Bachelors degree or equivalent professional experience
  • Minimum of three years retail branch operations experience as a Branch Associate / Teller / Lead Branch Associate / Associate Manager or other branch operational experience. Minimum of two years for grade level 10
  • Two years previous supervisory and/or lobby management experience. One year for grade level 10
  • Display a friendly and helpful attitude and have the ability to positively interact with clients and teammates. ---
23

Teller Supervisor Resume Examples & Samples

  • Assigns work duties and work schedules to tellers
  • Monitors cash limits in teller stations and branch and makes appropriate shipment decisions
  • Provides approval on other teller's transactions
  • Monitors and reports various activity for the branch; e.g. teller outages, transactions as assigned
  • Review timecards and track absences and tardiness and communicate to supervisor
  • Provides guidance to tellers relating to operational and auditing policies and procedures
  • Participate in goal setting and attaining established goals
  • Identify and provide staff training
  • Coach staff to cross sell bank products and services
  • Assists tellers in resolving service problems, complex inquiries and other customer issues
  • Perform all duties of a Sr. Teller
  • Serves as back up for CSR as required
  • Completes all required monthly audit reports and ensures compliance
  • Completes required BSA/AML training and other required compliance training as assigned
  • Lift coin bags up to 50lbs
  • Perform any other related duties as required or assigned
24

Teller Supervisor Resume Examples & Samples

  • Schedules and supervises all main bank tellers in the performance of their duties
  • Sets an example of excellence in performance of teller duties such as accepting deposits and loan payments, cashing checks, issuing money orders, cashier’s checks, handling customer inquiries, closing accounts, etc
  • Communicates with superiors about policies and procedures, recognizes opportunities for operational improvement, new business prospects and cross selling opportunities, need for administrative support, etc
  • Plans daily work schedule of personnel so that work is promptly dispatched through the day with a proper division at cutoff, makes sure all stations make required End-of-Day/Split-Day cutoffs, cash counts are made at shift end with long/short properly verified
  • Evaluate and coaches subordinates in the performance of their duties, emphasizing accuracy, awareness of customer needs (cross selling opportunities) in a friendly, but professional manner
  • Monitors security devices to see that they work properly
  • Review the "Policy for Protection of Cash Assets" monthly and makes sure that the levels specified for the location are being observed and that coin, currency, cash items and other documents are being handled in a secure manner as outlined in the policy
  • Inspects to see that necessary cleaning and maintenance is being performed and that personnel are keeping their work areas organized for efficient use as well as neat appearance
  • Maintains information as to what vendors are to be called for service on equipment and initiates contact according to bank policy when service is needed
  • Assumes the responsibility of the department in the manager’s absence; researches, answers and resolves member and teller problems; schedules teller work hours; conducts cash audits; and assists tellers in balancing
  • High School diploma, general education degree (GED), or equivalent required
  • 2 or more year’s teller experience required; previous supervisory experience preferred
  • Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems
  • Excellent math and calculator skills
  • Organizational skills and the ability to prioritize work
25

Head Teller / Teller Supervisor Resume Examples & Samples

  • Ensures operational integrity and risk management by ensuring that procedural requirements and processes are known and utilized
  • Oversees the staffing, coaching, and performance management of all tellers
  • Provides a supporting role ensuring platform team members are also aware and adhering to operations policies and procedures
  • Participate in the daily teller activities needed to meet the demands of the branch including processing teller transactions and performing standard teller activities
  • Meets established sales goals and acts as a leader in the branch
  • 2 years of cash handling experience
  • 1 year of supervisory experience in a cash handling position
  • 1 year of customer service experience
  • 1 year of banking experience (preferred)
  • General working knowledge of the Banks products and services
  • Ability to Create and foster a cohesive team and promote a positive work environment
  • Ability to multitask and juggle competing priorities while successfully meeting objectives and goals
26

Teller Supervisor Resume Examples & Samples

  • Fully participate in FMB's sales program as directed by the Branch Manager
  • Oversee all regulatory reports including Collections, Coin & Currency, CTR completions, ATM's, Teller Differences, Inventory of negotiable instruments and maintenance of required retention items
  • A minimum two years prior teller supervisor experience required
  • Met or exceeded closed referral goals on a rolling 12 month average as outlined in First Midwest's retail incentive program - For external applicants, prior experience with a referral program required
27

Teller Supervisor Resume Examples & Samples

  • Operate a teller drawer to serve customers in lobby or drive up and resolve customer concerns as necessary. Responsible for the efficient running of all operating procedures and practices within the department. Takes a proactive approach to solving operational issues and proactively ensures compliance of all department, bank and regulatory policies and procedures
  • Make approvals and exceptions to policy as appropriate and within authority. Recognize potential fraud and report to management as necessary. Adhere to all security procedures established to ensure safety for employees and customers. Recognize potential cross-sell opportunities and direct customers to appropriate bank personnel. Contribute to the fulfillment of department and bank objectives and goals
  • Provide input into the performance management process and staffing decisions. Complete performance reviews for teller staff. Participate in hiring and onboarding of new teller staff. Oversee training and ongoing development of teller staff. Assign work schedules to employees to ensure efficient function of department Daily/Monthly
  • Perform routine monthly audits and Sales Tracking. Set an example for others by projecting a positive image of the bank through neat appearance and professional manner. Uphold established Wintrust culture
  • 0-3 years of previous teller experience
  • Exceptional customer service and problem solving skills
  • Exceptional verbal and written communication skills
  • Basic knowledge of Microsoft applications
  • Mastery of Teller duties and responsibilities
  • 3-5 years of supervisory experience, preferably with a financial institution
28

So-teller Supervisor Resume Examples & Samples

  • Resolves routine member inquiries or complaints, researches errors on member’s accounts and within established authority, approving exceptional transactions or recommending actions to the Branch Vice President
  • Ensures night depository transactions are posted according to procedure
  • Verifies and orders cash to operate department efficiently. Adheres to branch cash operating limit per procedure
  • Empowered to make decisions and exceptions to procedures when necessary
  • Counsels Tellers having balancing difficulties and makes recommendations to the Branch Vice-President for resolution
  • Communicates with employees to motivate and educate them to enhance their performance
  • Responsible for verbal and written counseling of Teller Specialists and Lead Tellers when necessary. Ensures appropriate documentation of counseling, appropriate documentation of warning and appropriate documentation of action plans
  • Prepares and administers monthly teller reviews, end of probation, and annual performance appraisals for Teller Specialists and Lead Tellers
  • Connect Consistently be friendly and approachable. Demonstrate your care
  • Advance Ensure that member’s expectations were exceeded
  • A congenial attitude, excellent written and verbal communication skills, problem solving skills and the ability to relate well with others are required
29

No-teller Supervisor Resume Examples & Samples

  • Monitors daily performances of subordinates providing technical assistance by answering questions regarding VyStar products, services, policies and procedures
  • Operates a cash drawer when needed, paying and receiving cash on all types of personal and business transactions. Uses each member contact as an opportunity to cross-sell credit union products and services
  • Ensures TCD’s and/or TCR’s are balanced under dual control and have adequate supplies of document and currency
  • Is responsible for the monitoring and balancing of all branch general ledgers (daily and monthly)
  • Maintains cash over & short logs and reports out of balance conditions according to procedure
  • Incumbent must be alert to the potential of robbery and fraud
  • Monitors the member service waiting room and assists when necessary
  • Trains, monitors, coaches and develops staff on a daily basis. Provides on-going training for staff as changes are implemented
  • Monitors on-the-job training for newly assigned personnel
  • Participates in quarterly up training/coaching programs to ensure incumbent has and maintains the knowledge necessary to be successful in this position
  • Meets periodically with Branch VP to review development of staff
  • Maintains confidentiality when dealing with employee issues
  • Review Lead Teller Certifications monthly
  • Review and approve electronic time cards
  • Participates in the Supervisor forum to recommend changes and updates to various procedures and/or processes to improve efficiency and strengthen the effective delivery of services
  • Performs other duties as assigned, including member service duties
  • Focus Focus your full attention by carefully listening to and observing client or member
  • Counsel Recommend solutions based on your member’s needs and objectives
  • Must possess strong teaching and mentoring skills and a commitment to quality service. Must be able to work in a fast paced, changing environment and have a strong desire to assist members in meeting their financial needs
  • A minimum of three years experience with a financial institution in a position of direct member/customer service contact is preferred
  • A minimum of two years in a leadership or supervisory position is preferred
  • Knowledge of Microsoft Word and Excel are required
30

Teller Supervisor Resume Examples & Samples

  • Excellent interpersonal skills with the ability to deliver effective communication proactively with a customer-oriented approach
  • Demonstrated tact and professionalism when exchanging information with customers, co-workers, and managements
  • Strong attention to detail, client responsiveness and timely completion of assigned tasks is required
  • The ability to make sound and reasonable decisions regarding customer transactions; weighing customer satisfaction with the Bank’s exposure to loss and/or fraud
31

Ro-teller Supervisor Resume Examples & Samples

  • Ensures staff is delivering a consistently high level of quality member service. Maintains excellent service levels by inspiring a sense of urgency and effective scheduling
  • Ensures ATMs are balanced under dual control and have adequate supplies of documents and currency
  • Responsible for ordering, balancing and maintaining vault and working stock for both preloaded Gift Cards and RSVP cards in the branch
  • Responsible for or assists with the branch’s safe deposit boxes, which may include opening, closing, drilling, settling monthly reports, and retention of records
  • Responsible for ensuring daily branch balancing and closing procedures are followed in accordance with procedure
  • Cash Vault responsibilities
  • Incumbents are expected to spend approximately 50% of their time coaching and developing staff
  • Monitors the workplace environment for personnel problems and situations that could warrant advising Branch Vice President of impending problems
  • Routinely conducts meetings as needed to ensure staff is informed of new information
  • Responsible for creating, implementing and tracking a branch teller referral program
  • Ensures that all new tellers receive side by side observation during the first weeks of window exposure
  • Completes standard or special reports as required by policy and/or procedure or as assigned by the Branch Vice-President
  • Assists Branch VP with monthly SMP requirements as assigned
  • Expected to lead the branch in the absence of Branch VP/MRS Supervisor
  • Responds to after-hours calls from Alarm Company
  • Will occasionally lift & carry heavy coin and cash boxes weighing 50 pounds. Incumbent is expected to follow procedures on the Info Center regarding the proper way to lift heavy objects
  • Teaches or participates in the planning and delivery of VyStar Excellence and other training should incumbent be called upon to do so
  • Regularly responsible for opening and/or closing of the branch
  • Understand Listen empathetically and ask questions (70%/30% rule)
32

Regional Teller Supervisor Resume Examples & Samples

  • May be responsible for bank opening/closing
  • Provides input into the performance management process and staffing decisions
  • Travel between branches will be necessary
  • Must be available to work all shifts (including Saturdays if needed)
33

Interactive Teller Supervisor Resume Examples & Samples

  • Supervises Remote Teller staff. Directs the day to day operations activities of the Remote Teller area including the interviewing, hiring and training. Provide timely coaching on performance, including daily and weekly interaction, development and feedback to staff. Prepare and administer performance reviews and salary increases
  • Operate as a Remote Teller as needed. Identify customer trends and/or system issues as they develop. Respond and report these to managers, business line leaders, back office support managers and Information Technology Services as quickly as possible along with providing possible impact/solution/resolution. In addition, identify any process improvement opportunities that exist and support changes on your team and in the department that allow us to be more efficient and deliver an improved customer experience
  • Develop and foster a strong customer advocacy environment along with deepening customer relationships. Ensure that customer's needs for financial service are fully met through active profiling and needs assessment activities. Provide on-going coaching and counseling, quality recording and monitoring, team meetings and training sessions
  • 2-4 years Banking, customer service, financial or sales experience. Demonstrated ability or experience in providing work direction and leadership required
  • 4-7 years Banking, customer service, financial or sales experience. Demonstrated ability or experience in providing work direction and leadership preferred
34

Teller Supervisor Wood Dale Resume Examples & Samples

  • Oversee the operating procedures and practices within the teller department including: Make approvals and exceptions to policy as needed, recognize potential fraud and report to management as necessary, take a proactive approach to solving operational issues, and proactively ensure compliance of all department, bank and regulatory policies and procedures
  • Recognize potential cross-sell opportunities and direct customers to appropriate bank personnel and coach staff to recognize these opportunities as well
  • Oversee training and ongoing development of teller staff
  • Daily/Monthly Sales Tracking
  • Complete performance reviews for teller staff
  • High School Diploma or equivalent working experience
  • 3-5 years of supervisory experience preferred, preferably within a financial institution
  • Travel between branches may be necessary