Tech ops Technician Resume Samples

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DB
D Beier
Devante
Beier
9144 Amir Mills
New York
NY
+1 (555) 908 9953
9144 Amir Mills
New York
NY
Phone
p +1 (555) 908 9953
Experience Experience
Boston, MA
Tech ops Technician
Boston, MA
Morissette and Sons
Boston, MA
Tech ops Technician
  • Independently makes accurate and timely technical decisions with minimal management intervention
  • Provide proactive judgment and decision making to develop associated actions based on incident alerts and failures
  • Manage & triage daily cases presented in the Brand Protector application tools
  • Respond to Service Manager incidents and ensure tickets are completed within the firm’s documented SLAs for priority/severity impacts
  • Improve current processes and drive positive change in: controls, data quality and regulatory compliance
  • Assist with rollout support during an implementation
  • Developing and maintaining good relationships with business partners
Dallas, TX
Tech ops Technician
Dallas, TX
Rosenbaum, Moen and Weimann
Dallas, TX
Tech ops Technician
  • Work to manage and maintain Retail server frames deployment, partitioning, and capacity
  • Work with development staff to resolve issues that could not be handled under the Production Services umbrella
  • Develop automation scripts/tools to perform regular production tasks including creating SQL stored procedures
  • Providing root-cause analysis and process improvement recommendations when service levels are not met
  • Serve as a liaison to technology service providers when analyzing system performance, diagnosing issues and planning for future changes
  • Meet with employees to provide coaching, mentoring, and career development
  • Identify persistent problems, working with wider teams and create documentation
present
Chicago, IL
Tech Ops Technician Regional
Chicago, IL
Robel, Boyle and Barton
present
Chicago, IL
Tech Ops Technician Regional
present
  • Control user logical access to organization resources in business applications, according to pre-set of system rules and
  • Control user on privilege/emergency access request to ensure these activities are monitored and approved
  • Part of a client focused Data Centre operations teams that manage the Data Centre environments within the location in compliance with Global, Regional and local standards, policies and Standard Operating Procedures including
  • Perform security and change control related tasks in compliance with the Information Technology Control Policies,
  • Work with management to train second and third shift staff members on the internal workings of second and third shift
  • Performance management of managers and staff in accordance with corporate guidelines
  • Work in a multi-disciplinary team to provide day to day technology production support and support for technology projects
Education Education
Bachelor’s Degree in Risk Management
Bachelor’s Degree in Risk Management
Kaplan University
Bachelor’s Degree in Risk Management
Skills Skills
  • Ability to communicate in a professional manner with strong interpersonal skills when interacting with others in a customer facing support role
  • Strong Technical knowledge on Mainframe Batch & Console operations
  • Strong problem solving skills and decision making ability around complex problems
  • Solid experience with clustering, load balancing and high availability solutions
  • Ability to work well in a fast pace environment, be flexible and adaptable in a fast changing environment
  • Ability to react quickly to new demands in an ever-changing dynamic business environment
  • Basic knowledge of mainframe environment
  • Basic knowledge of networking technology
  • Strong problem solving skills and decision making ability
  • Ability to follow policies and procedures; attention to detail
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1 Tech ops Technician resume templates

1

Tech ops Technician Resume Examples & Samples

  • Appropriately document and highlight any potential risk concerns identified, escalating to management as appropriate
  • Promote continuous improvement to streamline the process of producing quality and timely outputs in meeting service level expectancy
  • Communicate with global peers acrossCTR focusing on service delivery improvements
  • Bachelor’s Degree preferred; degree in Risk Management, Operations or similar discipline preferred
  • Minimum 1-2 years experience in application security, global operations and/or technology risk management
  • Must be able to work in a rotating shift schedule, Ex: 1:30pm - 10:30pm IST, 9:00pm - 6:00am IST
  • Industry recognized certifications (CISA, CISM, CRISC) recommended
2

Tech Ops Technician Regional Resume Examples & Samples

  • Proven track record in Data Centre management and implementation within a large scale environment
  • In depth knowledge of Data Centre technologies and associated environmental tooling and monitoring
  • Strong analytical skills, organizationand decision-making skills
  • Demonstrated collegial capabilities
  • Aggressive problem diagnosis and creative problem solving skills on highly complex problems
  • Excellent communication anddocumentationskills
  • Strong customer support and results oriented
  • Excellent in verbal and written communication in English
3

Tech ops Technician Resume Examples & Samples

  • Analysis and resolution of user desktop issues via remote support toolsets
  • Co-ordination of issues with field operations support technicians
  • Ability to trend problems, drive Root Cause and remediation with lateral teams
  • Management of incidents in a multi disciplined environment
  • ID Administration functions
  • User configuration updates
  • Application and patch deployment (where required)
  • User education and training (where required)
  • Support of technical tests
  • User service request completion
  • Incident escalation
  • Handling of difficult and demanding client base
  • Working to defined service level metrics
  • 3-5 years experience in an IT support role
  • Minimum of 1-3 years experience on VDI platforms a plus
  • Windows XP / 7 platform support skills (preferably to MCP level)
  • Ability to work unsupervised and prioritize workloads
  • Novell/Netware administration tools knowledge
  • MS Office 2007 / 2010 suite knowledge
  • Internet browsers (IE, Firefox and Safari)
  • Thorough understanding of network connectivity and latency impact
  • Proven track record in a technical support environment
  • Strong communication skills; Excellent English (Written and spoken)
  • Excellent inter-personal and liaison skills
  • Comfortable in dealing with clients over the phone and 1 to 1, especially in critical situations
  • Clear and precise requests updated and feedback passed to team
  • Is understanding of and sympathetic to client requirements
  • Appreciates the potential business and technological impacts of issues
  • PDA implementation and troubleshooting
4

Tech ops Technician Resume Examples & Samples

  • Verify users logical access to organization resources in business applications, according to pre-set of system rules and policies
  • Perform security and change control related tasks in compliance with the Information Technology Risk standards, standard operating procedures and reference documentation
  • Appropriately document and highlight any potential risk concerns identified
5

Tech ops Technician Resume Examples & Samples

  • Act as an advocate for the customer's technical needs while ensuring compliance and adherence to all applicable processes, procedures, and standards and recommend solutions and alternatives in situations where they view efficiencies are not being obtained
  • 5+ years hands-on experience implementing Windows 2003/2008/R2, experience implementing Red Hat Linux servers (5.x), together with experience on AIX in a large enterprise environment
  • 5+ years experience designing highly reliable/recoverable UNIX-based solutions that address specific business needs and requirements
  • Working knowledge with SQL Server 2008/2008R2
  • Thorough understanding of storage related technologies from a server perspective; working with provisioned SAN, external/remote storage media, etc
  • Experience supporting various directory services including Active Directory
  • Leadership abilities: ability to drive discussions with client, provide leadership for UNIX team members, and explain complex issues to AD partners and senior management
  • Must be able to remain focused on critical deliverables while remaining aware of simultaneous communications and issues
  • Understanding of and experience with change management concepts, processes, and tools
6

Tech ops Technician Resume Examples & Samples

  • Production support to include problems resolution, technology moves, new users configuration, hardware, build and operate functions, operating systems, application support, desktops/laptops roll-outs, id administration, etc
  • 1-3+ years of experience in a Desktop Support role (i.e. laptops, desktops, VDI, Windows) in a medium to large contact center environment
  • Proven experience supporting clients in-person as well as on the telephone, along with ability to provide on-call support in a 24/7 environment
  • Intermediate to advanced knowledge of PC's, peripheral devices, and a knowledge of industry standard software
  • Certification in one of the following would be an asset
7

Tech ops Technician Resume Examples & Samples

  • Manage & triage daily cases presented in the Brand Protector application tools
  • Prepare case studies for internal Under Review and Legal meetings pertaining to infringements that you have researched
  • Issue and continuously follow-up on Cease and Desist Notifications to infringers for timely case closure
  • Act as a liaison to JPMorgan Chase Lines of Business for research and investigations
  • Maintain a thorough knowledge of the types of brand infringements and the proper disposition processes available to you as a Brand Protection Analyst for JPMorgan Chase
  • Track and monitor the Brand Protection caseload through various reporting methods available to you
  • Support the Internet Brand Protection team with data analytics and data management from multiple sources of data
  • Act as primary liaison to core technology internal technical teams to support various strategic initiates designed to protect the firm and our customers
  • Perform periodic quality assurance checks of Brand Protection databases
  • Perform research regarding new technologies used by the firm and brief entire team
  • Assist in additional research and executing additional functions within the Cyber Security IT Risk group as required
  • B.A. or B.S. preferred
  • 1- 2 years of financial services, risk management, technology, digital services or legalfacing experience
  • Basic understanding of Cyber Security, Information Security and Risk Management
  • Technology experience or technology risk background is a plus
  • Strong PC skills, including MS suite are a must (MS Access a plus)
  • Web analytics and web design knowledge are a plus
  • Attention to detail and strong organizational skills required
  • Goal oriented, independent thinker, self-starter
  • Ability to multitask to effectively obtain goals in a fast paced environment
  • Excellent interpersonal communication skills (written and verbal) are a must
  • Must be able to work quickly and effectively while maintaining a strong drive for quality
  • Demonstrate an ability to work effectively in a large complex corporate environment
  • Demonstrated ability to work independently on projects and produce required results in a time-sensitive environment
8

Tech ops Technician Resume Examples & Samples

  • Develop automation scripts/tools to perform regular production tasks including creating SQL stored procedures
  • Partner closely with AD/Vendor to understand the architecture and design and if needed submit Change Requests for system improvements
  • Provide guidance and direction to other production support staff on day to day hands-on technical support of the applications
  • Document, plan and implement system or client setup changes using enterprise management systems and adhering to corporate policies
  • Proactively devise monitors and analyze system performance to ensure high availability
  • Proactively and expeditiously identify, diagnose and resolve system problems
  • Document, communicate and escalate technical issues and articulate business impact
  • Conduct independent root cause analysis of system problems in a timely and effective manner
  • Recommend and implement changes in systems / procedures to avoid recurrences of system failures
  • Recommend and implement system changes to reduce required manual intervention in monitoring and managing system performance
  • Provide 7x24 on-call support on occasion, as needed
  • Provide support during occasional weekend migrations of infrastructure and / or application changes on an as-required basis
  • Participate in planning sessions regarding hardware, software and application changes. Participate in pre- and post- implementation reviews
  • Lead major components of migration or conversion efforts for customers
  • Ensure that infrastructure and application, as well as IT processes and procedures, meet strict security requirements and comply with IT Risk Management guidelines
  • Serve as a liaison to technology service providers when analyzing system performance, diagnosing issues and planning for future changes
  • IT/Computer Science degree or equivalent work experience
  • 2 – 4 year of IT systems/application support/development experience
  • Windows - experience working with Windows 2003/2008 in a production environment
  • Hands-on experience with writing and executing SQL in SQL Server 2005/2008 and/or other database applications desired
  • Experience with Active Directory desired
  • Scripting - Solid understanding of scripting such as VBScript and/or Powershell
  • Understanding of network technologies, firewall, routers, TCP/IP and file transfer protocols (FTP, FTP/SSL, SSH, HTTP/S, VPN)
  • Candidates must qualify via a rigorous security clearance process with extensive background checks
  • Practical and applied skills working with a Windows Operating system along with troubleshooting Windows based applications
  • Capable of analyzing, producing and responding to detailed technical specifications
  • Sound Analytical Skills
  • Ability to multi-task whilst ensuring other key deliverables continues to be met
  • Ability to analyze and explain the risks involved in using, or not using, technology solutions to solve business or organizational problems and not compromising on the architectural direction and vision
  • Must have a positive and a can do attitude
  • Must be a self-motivator and be able to work with minimal direction
  • Occasional travel and off-hour meetings and night/weekend support may be required
  • Experience with J&B Software Products (TMS, JBaide) a plus
  • Experience with TIS Software Products (EFlow) a plus
  • Experience with Hyland OnBase workflow product a plus
  • Working knowledge of Citrix environment a plus
  • Risk Management/Resiliency experiences a plus
  • Experience with Business Objects a plus
  • Ability to react quickly to new demands in an ever-changing dynamic business environment
  • Ability to work well in a fast pace environment, be flexible and adaptable in a fast changing environment
9

Tech ops Technician Resume Examples & Samples

  • Experience in performant, large-scale system development in an object-oriented or functional language such as Python, Java, C++ or C#
  • Willingness to become proficient and develop in Python if not already a primary language
  • Good understanding of Agile development methodologies, responsible for elucidating and agreeing requirements, building relationships with business users, and taking ownership of deliverables all the way to the production environment
  • Focus on testing through the entire development cycle to produce reliable and maintainable software
  • Experience in finance or investment banking as an application developer preferred, or willingness to rapidly learn the business domain
  • Ability to develop a good understanding of end to end business processes
  • Enthusiastic to keep learning and growing, in technical aptitude, business understanding and personal effectiveness
  • Excellent interpersonal skills to interact confidently and credibly with business users, to understand and agree business requirements and their prioritization
  • Ability to collaborate with and influence other technology teams to deliver end to end solutions to the business in a constantly changing environment
  • Eager to take ownership of work, have real business impact, overcome obstacles and take it through to completion, working as part of this team and collaborating with a much bigger community of developers sharing the technology and code base
  • Experience working with front office users or other control functions and a desire to partner with the business
  • Team leadership experience or the willingness learns and to be a team lead
  • Follow-the-sun support model, experience working across multiple time zones
  • Incident management experience or the willingness to learn
  • 24/7 Customer Support and Service Delivery Model - Proficient
  • Business Applications Knowledge - Intermediate/Advanced
  • Business Continuity Testing Knowledge - Intermediate/Advanced
  • IT Risk Management- Basic
  • Operations Systems and Data Sources Knowledge - Basic
  • Technical Problem Resolution - Basic
10

Tech ops Technician Resume Examples & Samples

  • Provide Desk side and Remote Desktop technology support
  • Effective incident management to meet defined SLAs
  • Troubleshooting and diagnosing desktop support issues
  • Utilise collaboration tools such as Instant Messaging, Outlook and knowledge base
  • Communicate with clients and follow-up on all open and pending incidents
  • Escalate incidents to required support teams, vendors and team leads
  • Identify persistent problems, working with wider teams and create documentation
  • Provide client training on application usage and best practices
  • Look for service improvement and incident reduction opportunities
  • Ensure controls and policies are adhered to at all times
  • Experience working in a high pressure customer facing environment
  • Excellent interpersonal, written and verbal communications skills at all levels
  • Team player with strong organizational & time management skills
  • Knowledge of Windows7/MAC OS with the ability to carry out root cause analysis
  • Working knowledge of Microsoft Office products
  • Experience in analysing and manipulating data
  • An understanding of VPN and remote connection technologies
  • Ability to troubleshoot and configure peripheral devices (Blackberry, iOS or Android technologies)
  • Understanding of security technologies, encryption and antivirus
  • Microsoft Office Specialist certifications
  • Advance Excel skills on pivot tables, vlookup and presenting data
  • Financial Sector experience
11

Tech ops Technician Resume Examples & Samples

  • 1 to 2 years of Information Security policies/practices; Incumbent should have prior experience in the industry, with
  • Knowledge of the following products and platforms: Active Directory, Novell, NT
  • Remote Access, Citrix , UNIX - Solaris, Red Hat Linux, CA eTrust, BOK Access Control (KeON), ACF2, RACFAS400,
12

Tech ops Technician Resume Examples & Samples

  • Control user logical access to organization resources in database, according to pre-set of system rules and policies
  • Perform security and change control related tasks in compliance with the Information Technology Control Policies,
  • · Bachelor’s Degree preferred; degree in Risk Management, Operations or similar discipline preferred
  • Minimum 1-2 years experience in application/database security, global operations and/or technology risk
13

Tech ops Technician Resume Examples & Samples

  • Articulate the business value and impact of technical and non-technical information and understands when to escalate issues
  • Strong verbal and written interpersonal and communication skills
  • Uses organizational, time-management, and office automation skills to facilitate efficient job functionality and team goals
  • Minimum of 1 years experience in a risk role
  • Minimum of 1 year managing small to medium-scale initiatives and projects
  • Overall knowledge of user access management standards
  • Excellent communication and consensus building skills
  • Ability to communicate technical information in easy to understand business terms
14

Tech ops Technician Resume Examples & Samples

  • Knowledge of the various lines of business supported is helpful
  • Analysis of requests for potential risk before action
  • Escalating, rejecting and querying requests where necessary
  • Review and maintain process/procedural documentation
  • Troubleshoot and resolve security system access issues
  • Break fix support of access rights for privileged and emergency accounts and issues where users have trouble
  • Technical expertise may be required on some platforms
  • Answer general inquiries regarding information security practices or security access
  • Make recommendations for implementing desired level of access controls
  • Participate in implementation of security related projects for new/enhanced technology
  • Perform required tasks to implement new or enhanced security products and tools on supported platforms. Participate in
  • Engage other technical support groups as deemed appropriate. Identify process deficiencies and suggest process
  • Research supporting documentation. Perform required activities to resolve open audit issues. Prioritize workload
  • Bachelor’s Degree preferred; degree in Risk Management, Operations or similar discipline preferred; or equivalent
15

Tech ops Technician Resume Examples & Samples

  • A minimum of five (5) years of experience in a development or production/support environment with first-hand experience in incident management and change management
  • Ability to perform root cause analysis and perform critical thinking around driving an issue to resolution
  • Technical experience supporting distributed platforms
  • Prefer a Bachelor of Science degree in a technical field
  • Development experience highly desired
  • Knowledge of mainframe and/or tandem platforms a plus
  • Experience with Oracle Database
  • Ability to work well in a team oriented, agile environment
16

Tech ops Technician Resume Examples & Samples

  • Directing the Business Support team in support of various lines of business
  • Drives strategy for request processing and incident management
  • Partnering with Operations to ensure Service Level Agreements are satisfied
  • Providing root-cause analysis and process improvement recommendations when service levels are not met
  • Performance management of managers and staff in accordance with corporate guidelines
  • On-boarding, off-boarding and maintenance of access entitlements
  • Assessing recommended procedural changes to enhance the functionality of the operations team
  • Identifying opportunities to automate or streamline current processes
  • Serving as primary point of contact for site specific audit activities
  • Preparing business cases for staffing decisions
  • Approving recommendations on hiring and staffing decisions
  • Evaluating and execute appropriate staffing plans in order to achieve departmental goals
  • Providing governance and approval for expense related to shift differential and drive overall compensation planning in accordance with HR policies while adhering to budget guidelines
  • Developing and maintaining good relationships with business partners
  • Ensuring communication is customer focused and professional; responsible for local communications
  • Monitoring and ensuring client satisfaction
  • Minimum 3-4 years experience in application security, global operations and/or technology risk management
17

Tech ops Technician Resume Examples & Samples

  • Troubleshoot and resolve security system access issues. Break fix support of access rights for privileged and emergency accounts and issues where users have trouble checking out breakfix accounts . This requires knowledge of multiple systems, as well as a general understanding of the functionality for these systems. Technical expertise may be required
  • Familiarity with IT risk management framework and control self assessment process preferred Key Competencies
  • Proficient knowledge of account administration
  • Attentive listener who is able to receive and react appropriately to feedback provided by management
  • Good organizational skills & planning ability
  • Thrives on challenges in a fluid working environment
  • Results orientated without compromising control
  • Good incident and problem management skills
  • Proactive, driven and able to work on their own initiative
  • Flexible with regard to working shifts as well as being available for off hour and weekend support
  • Foster partnerships will all stakeholders to contribute to the firm’s success
  • Ability to handle ambiguity and produce successful results
  • Strong team and consensus building skills
  • Microsoft Excel, Outlook, and Lync/Communicator experience
18

Tech ops Technician Resume Examples & Samples

  • Respond to MVS and JES2 system messages and codes, evaluate and handle appropriately
  • Perform mainframe incident analysis, issuing notification to the documented on-call support application teams. Pro-actively assist team members in performing analysis and required notification requirements
  • Record in JPMC’s project/time management systems, all required time (work, vacation, sick, etc.) as directed by IOC and JPMC policies. Enter required employee appraisal information as directed by IOC management
  • Attend business and technical training classes, seminars, and on-the-job training sessions as directed by
  • 1-4 yrs experience in Mainframe Operations
19

Tech ops Technician Resume Examples & Samples

  • 12+ years of experience OS infrastructure products and services
  • Proven success delivering enterprise technologies to the lines of business in large-scale enterprise environments
  • Global infrastructure planning and delivery experience
  • Advanced knowledge of at least 2 major operating system (AIX, Linux, Solaris, or Windows Server)
  • Advance Knowledge of installation through Kick Start (KS) tool for Linux and windows installation through SCCM
  • Knowledge of server hardware vendor used for OS deploying Windows Server/ UNIX
  • Good understanding of CISCO UCS environment
  • Advanced understanding of server, network, and SAN technologies
  • Good understanding of the following skills/Tools: Virtualization, Monitoring tools like Tivoli, NETSNMP and backup etc
  • Advance Scripting knowledge windows PowerShell , Linux shell scripting, Perl, Python etc
  • Ability to visualize scope of improvement and logically give inputs for automation
  • Some background /Experience working in Programming would be ideal
  • Experience including demonstrated skills and competency in project management tasks
  • Ability to work to a variety of client-driven specifications
  • Performance metrics & reporting
  • Hands-on experience and knowledge of data center provisioning disciplines, with specific depth in Workflow
20

Tech ops Technician Resume Examples & Samples

  • Meet with employees to provide coaching, mentoring, and career development
  • Perform Audit Self Assessments and respond to Audit findings
  • Three (3) or more years of advanced experience with Excel and PowerPoint, and experience with Word, Access, and Visio
21

Tech ops Technician Resume Examples & Samples

  • Bachelor’s Degree, Technical Degree, or equivalent work experience
  • Proven ability to write clear, unambiguous, measureable business requirements
  • Proven ability to communicate effectively between business users and technology partners
  • Intermediate knowledge of the inner workings of SQL, Oracle, and SharePoint
  • Understanding of firm change management processes and procedures (SDLC, etc.) and experience working in a secure environment with sensitive data, including PII
  • Strong, rapid decision-making with transparency, courage and candor
22

Tech ops Technician Resume Examples & Samples

  • 2-3 years experience utilizing network management products, such as HP OpenView, Cascade, Nagios, and CA Unicenter
  • 2-3 years experience in network troubleshooting for Cisco routers and switches
  • 2-3 years experience in analyzing network traces using Wildpackets or Wireshark
  • 2-3 years experience in carrier management and wide area network services
23

Tech ops Technician Resume Examples & Samples

  • 4+ years of experience automating complex processes
  • Very strong analytical, problem solving, and creative thinking skills
  • Strong data analysis, both quantitative and qualitative
  • Exposure to eDiscovery, Legal and regulatory requirements
  • Resilient interpersonal and cross-departmental partnering skills
24

Tech ops Technician Resume Examples & Samples

  • B.S. / M.S. degree in Computer Science, Engineering or a related discipline
  • 5+ years in the Technology field, preferred Desktop Support, Infrastructure support or IT project management experience
  • Intermediate PC skills in a Microsoft Windows environment and good knowledge in using Excel
  • Self-motivated, team oriented person
  • Ability to resolve multiple confidential/sensitive, time-critical, and shifting priorities
  • Strong analytical and problem-solving skills and detail oriented
  • Good technical knowledge including
25

Tech ops Technician Resume Examples & Samples

  • Troubleshoot and resolve processing failures on the front end Stratus systems
  • Work with development staff to resolve issues that could not be handled under the Production Services umbrella
  • Work with management to train second and third shift staff members on the internal workings of second and third shift
  • Stand in for the second or third shift supervisor when he or she is not available
  • Provide remote support during the weekend
  • Monitor and manage critical path processing for all systems in a multi-system environment
  • They provide timely escalation of complex problems to a technical support resource and/or to the appropriate level of senior staff
  • Identify the need for, document, and update department procedures with approval from the supervisor or manager
  • Assist with rollout support during an implementation
  • Minimum of 2+ years customer service experience
  • Minimum of 2+ years’ experience using operator commands for DOS, Linux/Unix or VOS
  • Minimum of 2+ years computer operations experience
  • Minimum of 2+ years’ experience in troubleshooting and resolving process failures on the
  • Minimum of 1+ years’ experience: Linux/Unix, Stratus VOS, TCP/IP and Windows O/S
  • Ability to communicate in a professional manner with strong interpersonal skills when interacting with others in a customer facing support role