Tech Ops Analyst Resume Samples

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HM
H Marquardt
Hailey
Marquardt
39113 Ethelyn Mission
Houston
TX
+1 (555) 750 9010
39113 Ethelyn Mission
Houston
TX
Phone
p +1 (555) 750 9010
Experience Experience
Chicago, IL
Tech Ops Analyst
Chicago, IL
Stiedemann-Ryan
Chicago, IL
Tech Ops Analyst
  • Provide leadership for key project initiatives. Work with Project and Product Managers to provide visibility of platform and project health to our stakeholders
  • Performance management of managers and staff in accordance with corporate guidelines
  • Provides activity, progress and status reports to management and keeps management posted of any critical issues
  • Analyze existing processes and procedures and assist in the design/improvement task force as it relates to network monitoring
  • Conduct periodic capacity plan reviews and performance tests and develop and distribute accurate performance metrics
  • Provide ongoing coaching to support employee performance development and career growth
  • Identify resistance and performance gaps, and work to develop and implement corrective actions
Philadelphia, PA
Ediscovery Tech Ops Analyst
Philadelphia, PA
Douglas-Buckridge
Philadelphia, PA
Ediscovery Tech Ops Analyst
  • Contributing to and enforcing process improvement and quality control
  • Intermediate knowledge of the inner workings of SQL, Oracle, and SharePoint, Sybase database environment
  • Strong, rapid decision-making with transparency, courage and candor
  • Certified Business Analyst Professional (CBAP) is a plus
  • Proficient with Microsoft products-Word, Excel, PowerPoint, Visio and Project Office
  • Communicate effectively between business users and technology partners
  • Analyzing requests and managing projects
present
San Francisco, CA
Tech Ops Analyst Associate
San Francisco, CA
Hermiston Group
present
San Francisco, CA
Tech Ops Analyst Associate
present
  • Ensure effective client services and adapt processes according to client satisfaction feedback and ongoing dialog
  • Manage and administer various desktop operating systems
  • Perform proactive monitoring for the server and desktop environment
  • Maintain a working relationship with third party vendors and suppliers
  • Develop and maintain effective working relationships with the various internal and external support teams
  • Manage and administer local configurations and utilities associated with desktop environment
  • Operates independently and is responsible for, and have knowledge of, systems and network administration, telecommunications and various types of desktop and server hardware and software
Education Education
Bachelor’s Degree in Some Information Systems Discipline
Bachelor’s Degree in Some Information Systems Discipline
University of Southern California
Bachelor’s Degree in Some Information Systems Discipline
Skills Skills
  • Excellent analytical ability and proficient technical skills
  • Strong problem solving skills and decision making ability
  • Advanced knowledge of overall infrastructure technical knowledge & troubleshooting methodologies
  • Ability to provide professional and interpersonal communication when interacting with others
  • Basic knowledge of network architecture and topology
  • Ability to multi-task /change focus quickly
  • Proficient working with Unix/Linux OS and in-depth knowledge with permissions
  • Strong organizational skills and detail-oriented work ethic
  • General knowledge of Microsoft Suite with in depth knowledge of Excel
  • Strong verbal and written communication skills and sense of urgency, accountability, and ownership
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2 Tech Ops Analyst resume templates

1

Tech Ops Analyst Resume Examples & Samples

  • Participate in design reviews and provide input to the design recommendations; incorporate security requirements into design; and provide input to information/data flow, and understand and comply with Project Life Cycle Methodology in all planning steps
  • Adhere to IT Control Policies throughout design, development and testing and incorporate Corporate Architectural Standards into application design specifications
  • Document the detailed application specifications, translate technical requirements into programmed application modules and develop/Enhance software application modules
  • Participate in code reviews and ensure that all solutions are aligned to pre-defined architectural specifications; identify/troubleshoot application code-related issues; and review and provide feedback to the final user documentation
  • 5 years of support experience
  • Experience with Control-M or Autosys scheduler
  • Experience working in a large Oracle databases environment
  • Strong interpersonal relationship and communication skills
  • Ability to multi-task /change focus quickly
2

Tech Ops Analyst Resume Examples & Samples

  • Frequently anticipates problems and analyzes ways to mitigate the risk
  • Articulates the business value and impact of advanced technical and non-technical information with ease and knows when to seek more experienced management assistance
  • Provides effective production support including accurate problem identification, troubleshooting, ticket documentation and customer/vendor dialogue on multiple levels of incidents below P1S1 level
  • Responds to requests from individual users
  • Ensures information controls, back-up and recovery strategies are in place across all environments
  • Projects excellent command of business knowledge and has the ability to solicit input from internal and external sources
  • Documents small-to-medium scale projects and delivers presentations with minimal supervision
  • Is recognized as a positive leader and frequently provides feedback and strategic recommendations to management
  • Affects change within sphere of influence and leads development of innovative improvements
  • Implements complex medium- to large-scale projects and has expertise in project management software/process
  • May be responsible for daily operations during shift by setting priorities and assigning or adjusting workloads
  • 5+ years of overall experience as a Windows Server Systems Administrator in a large-scale distributed environment (minimally 100 Servers), with at least 3 years of experience administering Citrix (XenApp v.5,6 – XenDesktop 7)
  • 3 yrs experience in the following is required
  • Symantec Antivirus, NetBackup, ESM Administration
  • WSUS/SCOM/MOM/SCCM Management
  • HP Blade technologies, Systems Insight Mgr (SIM) Management
  • Proficient in writing technical documentation
  • Experience mentoring team members
  • Proficiency in Python, PERL, Shell Scripting and macro’s
  • Strong Experience in Deploying and Operating Linux, UNIX and/or Windows at the SA level with a strong bias towards automated deployment and operations experiences
  • ESX/VMware management
  • CCA Certification
  • WSUS/SCOM/MOM/SCCM Management/Certification
  • RedHat Linux/UNIX
  • Scripting/development skills VB.Net, ASP.Net, SQL
  • Prior experience with banking, credit card/financial applications and systems is a plus
  • Bachelors Degree or commensurate experience in IT
  • Proficient in multiple business disciplines / functions; advanced knowledge of multiple major vendors by platform
3

Gti-cts Tech Ops Analyst Resume Examples & Samples

  • Work in a multi-disciplinary team to provideday to day production support and assistance for technology projects
  • Primary point of contact for user issues and requests, technical troubleshooting, analysis and resolution
  • Production support to include problem resolution, application administration and configuration, application support for SDLC related products
  • Managing high volumes of user tickets and being able to prioritize multiple issues effectively and efficiently
  • Communicating directly with users, understand end user requirements and relationship building
  • There may be an element of shift work providing shift cover from Monday to Friday. The nature of the business means there can be times throughout the year when weekend work is required
  • Experience with Linux, UNIX operating environments
  • Experience with Windows Server and Desktop (2003/2008 Server, XP/Win7) and VDI
  • Experience of the following technologies: JIRA, Confluence, Maven, Sonatype, Application Portals, Content Distribution Services, Source Code Management Tools
  • Experience of working in a distributed team of technical staff / working in technology organization
  • Experience of working in an environment subject to Change Control
  • Experience of desktop virus scan tools and standardized methodology for delivery of patches and/or upgrade of desktop applications
  • Knowledge of developer tools such as IDEs (Eclipse, MS-Visual Studio.NET, and so on)
  • Experience with Apache/Tomcat based Web Services
  • Experience of Service Monitoring / Nagios
  • Experience with Scripting - Perl, UNIX Shell
  • Experience and understanding of SDLC
  • ITIL Qualification
4

Tech Ops Analyst Resume Examples & Samples

  • Experience working a in a multicultural department with globally disperse resources and responsibilities
  • Excellent communication skills, both verbal and written; includes the ability to communicate clearly and confidently, to different audiences simultaneously, such as business, technical, operations, senior management, etc
  • Experience maintaining SharePoint sites
  • Two (2) to five (5) years experience in UNIX operating system functionality. UNIX , Websphere and Weblogic administrative skills a plus
  • Two (2) to five (5) years experience in Microsoft Windows server skills
  • Two (1) to five (5) years knowledge of relational databases
  • One (1) to five (5) years using Unix scripting such as ksh and perl
  • One (1) to five (5) years experience using scheduler software such as TWS, Control-M, CA7, Autosys and/or Zeke
  • One (1) to five (5) years experience with file transfer software such as Connect:Direct, Axway, NDM, RJE, WinSCP or FileZilla
  • Basic knowledge of networking technology
  • Two (2) or more years of experience with Excel, Word, Access, Visio, and PowerPoint
  • Experience with mainframe based applications built with IMS, DB2, VSAM, JCL and MQ Series a plus
5

Ediscovery Tech Ops Analyst Resume Examples & Samples

  • Work with a team on Data Retention and e-Discovery operational projects within the department
  • Responsible for working with a wide range of new and legacy archives and systems
  • Work with various IT groups within the Firm and establish strong relationships with IT partners
  • Work as a key member of team responsible for data archiving associated with Legal and Regulatory requirements
  • Provide operational support of various IT systems as required
  • Work with Legal, Compliance and the business as key stakeholders
  • 5+ years experience in the IT field with specialization in E-discovery support
  • Experience with archiving vendors and products, specifically HP Autonomy
  • Experience working with email systems and protocols, specifically Microsoft Exchange and Lotus Notes
  • Broad knowledge of IT operating systems, architecture and networking
  • Highly organized and effective communicator
  • Working knowledge of Microsoft Office Suite, Excel and scripting languages
  • Knowledge of Index Engines products a plus
  • Experience working with Legal or Compliance
  • Experience with records management and familiarity with record retention
  • Self-motivated to work on projects independently
  • Experience working with a team in a fast paced environment
6

Tech Ops Analyst Resume Examples & Samples

  • Work in a multi-disciplinary team to provideday to day technology production support and support for technology projects
  • Providing shift cover from Monday to Friday 9 am – 6 pm. The nature of the business means there can be times throughout the year when weekend work is required
  • Minimum3 years experience in desktop support
  • Minimum 1-3 years experience with Active Directory required
  • Minimum 1-3 years experience with Outlook troubleshooting required
  • Windows 7 preferably to MCP level
  • Network Connectivity awareness; TCPIP IPX/SPX and Firewalls
  • MS Office 2007 , (Access and Project also desirable)
  • IPad/Android/Smart Devices
  • Remote Assistance (RA) and Remote Desktop Connection (RDC) and Remote VPN Connection
  • Apple MAC experience a plus
  • Internet Browsers (IE Primary)
  • Blackberry knowledge
  • Prior staff management or team lead experience a plus
  • Comfortable in dealing with clients over the phone and 1:1, especially in critical situations
7

Tech Ops Analyst Global Identity & Access Management Resume Examples & Samples

  • 1 to 2 years of information Security policies/practices; Incumbent should have priorexperience in the industry, with experience in platform administration
  • Remote Access, Citrix , UNIX - Solaris, Red Hat Linux, CA eTrust, BOK Access Control (KeON), ACF2, RACFAS400, Tandem, OVMS
  • Must be willing to work a rotating schedule that will include weekends and holidays
8

CCB Branch Tech Ops Analyst Resume Examples & Samples

  • Must be a self starter and posses the ability to work independently with minimal direction
  • Excellent communication skills (Written and Oral)
  • Working knowledge of the Microsoft Suite of applications with demonstrated experience in Excel
  • 3 years previous experience in an environment providing time sensitive customer service
  • Understanding of computers, peripherals and the industry language associated with computer technology
9

Am-tech Ops Analyst Resume Examples & Samples

  • Strong interpersonal, verbal and written communication skills
  • Detail oriented with excellent troubleshooting skills
  • Engineers, research, evaluate, design, plan, forecast, identify requirements for, and assists with the implementation of systems, of a complex nature
  • Ability to write clear, concise documentation
  • Integrates and schematically depicts links and protocols into complete infrastructure configurations
  • Demonstrable expertise with functional requirements assurance, complex project activities, and project management
  • Administration experience for Microsoft Windows2003/2008/2012 and/or storage networks
  • Experience with performance tuning Windows2003/2008/2012 servers for SQL, IIS and/or other database or web applications
  • Experience with systems monitoring with products like HP SIM, VMware Virtual Center, Foglight, Netfinity, Tivoli, HP OpenView, etc
  • Experience working with Windows servers in a DMZ environment
  • Experience working within systems life cycle processes
  • Participates on project teams, ensuring the completion of projects within defined time-lines, budget controls and quality standards
  • 1st hand server-class Hardware build experience. (HP preferred)
  • Experience with thin-client technologies. Design, implementation and administration of Citrix Metaframe/ Microsoft Terminal Server/ VMware VDI delivered applications would be a plus
  • Ability to solve systems-related problems in a large data infrastructure environment
  • Knows when to seek senior management input or escalate issues based on impact
10

Tech Ops Analyst Resume Examples & Samples

  • College degree preferably in Computer Science, Asset Management education/certification is a plus
  • Highly organized, with the ability to multi-task
  • Strong analytical, assessment and problem-solving skills
  • Able to work with complexity in environments and determine potential for cross impact
  • Self-motivated, goal oriented and innovative thinker
  • Experience developing/documenting policies and procedures
  • Strong interpersonal and team-building skills; ability to work with a diverse team and influence/drive change across functional boundaries
  • Ability to seek out and implement internal or external best practices driving continuous improvement
  • Proficient in Microsoft Office, including advanced Excel and pivoting
11

Tech Ops Analyst Resume Examples & Samples

  • 3 + years of IT supervisory/team leadership management experience, high call volume environment required
  • Highly motivated individual with a strong sense of forward-moving urgency to thoroughly address both business issues and opportunities
  • Good communication and presentations skills with the ability to effectively communicate and present initiatives and concepts to management teams in a fact-based manner
  • Manage the day-to-day activities of team members and assigned projects
  • Demonstrated experience in driving performance management actions including delivering weekly performance and metrics
  • Outstanding troubleshooting, analytical and problem-solving abilities
  • Knowledge of standard operating procedures followed by various support organizations
  • Excellent user-level knowledge of Windows 7, Mac OSX, Microsoft Office application suites and most common IT applications (Adobe Acrobat, Adobe Photoshop) a plus
12

GSO Tech Ops Analyst Resume Examples & Samples

  • Monitor and execute large midrange job batch job streams, observing the status of batch job scheduling, batch job exceptions, and associated incident/failure messages. Monitor IOC onsite pagers for incident alerts. Perform SLA or SLO wellness checkpoints on the status of critical processing events and create/distribute daily wellness status reports as required
  • Perform large midrange incident analysis, issuing notification to the documented on-call support application teams. Pro-actively assist team members in performing analysis and required notification requirements
  • Open and update incident documentation in JPMC's ticket application system as required for incident failures. In addition, document incidents in turnover and other required SLA/SLO tracking reports
  • Perform escalation on critical incidents to IOC priority support teams as required by documentation and/or directed by IOC management. Engage in incident management bridge calls with the IOC priority support team(s), on-call support application teams, and management. Create and publish an IOC TimeLine of major operational events during the recovery of critical priority incidents that were escalated by the IOC mainframe staff
  • Takes the lead in communicating with other JPMC employees interactively (via instant messaging & chat sessions) using Office Communicator product. Pro-actively works with all team members to assure proper communication is consistently occurring
  • Record in JPMC's project/time management systems, all required time (work, vacation, sick, etc.) as directed by IOC and JPMC policies. Enter required employee appraisal information as directed by IOC management
  • Attend business and technical training classes, seminars, and on-the-job training sessions as directed by IOC management. Prepare and provide technical training classes, seminars, and on-the-job training sessions to team members as needed or directed by IOC management. Note: IOC management may require travel to other JPMC IOC sites for geo-diversity training
  • 1-4 yrs experience in LMR Operations
  • Experience in LMR operations
13

Tech Ops Analyst Resume Examples & Samples

  • Work in a multi-disciplinary team to provide day to day technology production support and support for technology projects
  • Minimum 3+ years experience in desktop support
  • Minimum 1-3+ years experience with Active Directory required
  • Minimum 1-3+ years experience with Outlook troubleshooting required
  • MS Office 2007 +, (Access and Project also desirable)
14

Tech Ops Analyst Resume Examples & Samples

  • Minimum of an Associates degree or other technical school diploma
  • A minimum of two (2) years of experience in a production/support environment with functional experience in change management and incident management
  • Financial industry experience and credit card or payment systems experience is preferred
  • Technical experience supporting mainframe and distributed platforms
15

Tech Ops Analyst Resume Examples & Samples

  • Deep background with Unix/Linux/AIX/Windows system administration
  • Expertise in system performance mgmt, trend analysis, and capacity planning
  • Experience with the use an administration of enterprise systems management software such as VMware vCenter Operations Manager, Netuitive, and Edge Technologies AppBoard
  • Ability to multi-task across several initiatives, understanding of task prioritization, and excellent time management skills
  • Experience with vendor relations and understanding of how to effectively engage vendor support
  • Incident management of escalated trouble tickets from front-line support teams
  • Problem management towards the permanent correction of problems experienced in production
  • Capacity & Performance management of the Enterprise Systems Management estate, creating and taking action on trend analysis reports to provide proactive management of the estate and allow for controlled growth
  • Must have an excellent understanding of resource consumption in virtual environments and visualization
  • 5+ years experience in Systems Administration
  • Proficient in SQL and PL/SQL Programming for writing queries, and checking database integrity, including query design and performance
  • Experience in medium to large enterprise or service provider systems management architecture, analysis and engineering design
  • Ability to exercise initiative, problem identification, problem solving and independent decision making
  • Results driven, ensuring short-term goals are achieved while supporting long-term initiatives with an appropriate sense of urgency
  • Powershell, PERL, Shell (Bourne, Korn, C-Shell), .NET, JAVA, JavaScript, CGI, HTML, ASP, and PHP
16

Tech Ops Analyst Resume Examples & Samples

  • 3+ years experience working in a Windows environment including Active Directory within Retail Financial Services
  • Hardware/software problem determination, consultation, configuration, installation, MACD requests (move, add, change, delete), PW resets, consultation requests, rights correction issues, hardware/software rollouts, and problem resolution ownership
  • Must possess the ability to provide quality customer service via telephone, email, instant message, and incoming trouble tickets in a fast paced environment as well as the ability to handle multiple tasks at once while delivering results
  • Candidate must also have good verbal and written communication skills able to interact with team members, support teams, senior management and other internal customers
  • Strong documentation and analytical skills are require
  • This position will require discretion and independent judgment on a daily basis
  • Primary working hours will be daytime shift Monday – Friday (7 AM - 10 PM) but work hour flexibility and overtime will be required to meet production support needs. Participation in rotating on-call duties providing 24/7 support is also required
17

Tech Ops Analyst Resume Examples & Samples

  • Balancing software delivery and timelines against corporate risk initiatives and strategic direction and using advanced documentation skills include high level project reporting and ensure that the proper testing and production validation has been completed
  • Facilitating implementation of new functionality through training sessions, demos, and the development of appropriate documentation
  • Maintaining the application roadmap documenting dependencies between the MSP desktop applications and impacted MB applications while working with the vendor and MSP production support to develop and keep current near and long term delivery schedules
  • While the vendor delivers technical solutions you will manage the inventory of risk items associated with MSP and the MSP suite and working with guidance from the Application Development Manager and in conjunction with the Internal Risk Manager develop remediation strategies and timelines for each application issue/break based on severity and priority
  • Providing weekly status on each issue/break that will be included in executive communications
  • Conducting yourself professionally while interacting with varying levels of senior management and peers with varying levels of experience within and outside of Chase and work independently with minimal supervision while escalating exceptions to leadership for appropriate direction as necessary
  • 5+ years experience working in a Software Development Life Cycle environment
  • 3+ years experience documenting business requirements, functional specifications and test plans
  • 3+ years experience/understanding of business process reengineering and business modeling concepts, business systems development and analysis
  • 3+ years experience working in a Financial Services industry environment; preferably in Mortgage Banking
  • Software Application packaging experience is a plus
  • IT Risk and Controls experience is a plus
  • Business Analyst or Project Management experience is a plus
18

Tech Ops Analyst Resume Examples & Samples

  • Apply a structured change management approach and methodology for the people side change caused by projects and change efforts
  • 3 - 5 years developing a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change
  • Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
  • Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner
  • Develop a set of actionable and targeted change management plans - including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan
  • Support the execution of plans by employee-facing managers and business leaders
  • Be an active and visible coach to the management who are change sponsors
  • Create and manage measurement systems to track adoption, utilization and proficiency of individual changes
  • Identify resistance and performance gaps, and work to develop and implement corrective actions
  • Create and enable reinforcement mechanisms and celebrations of success
  • Work with project teams to integrate change management activities into the overall project plan
  • Work with communication, training, and the management in the formulation of particular plans and activities to support project implementation
  • A solid understanding of how people go through a change and the change process
  • Experience with Incident Management Systems and documentation
  • Experience and knowledge of change management principles and methodologies (example: ITIL)
  • Experience with large-scale organizational change effort
  • Exceptional communication skills - both written and verbal
  • Able to work effectively at all levels in an organization
  • Must be a team player and able to work with and through others
  • Previous change management experience is a plus
19

Tech Ops Analyst Resume Examples & Samples

  • Design and deliver SecurID and Single Sign-On (CA SiteMinder) engineering and architectural projects and advances in the technology
  • Provide 2nd and 3rd Level support. Primarily SecurID and CA Siteminder Environments. Will also be cross trained in Identity Management Workflow and corporate Enterprise Password Vault (break glass) systems
  • Provide Off-Hours support, as needed, to resolve system problems during non-business hours or backlogs
  • Monitoring and Resolving Peregrine tickets
  • Lead Technical Projects for new on-boarding of automation or data manipulation. Including answering general inquires into provisioning failures or automation
  • Troubleshoot and resolve system or provisioning issues
  • Ideal candidate will have 5+ years of experience
  • Must have minimum of 5 years of SecurID and Production Support work experience
  • Solid skills in systems and systems design for Identity Management functions
  • Solid skills in systems and systems design for Authentication Services functions
  • Strong skills in architecture methodologies, capacity planning , standards and tools
  • Understanding of relevant technologies and development life cycles
  • Product Knowledge of Perl, Java, Oracle, LDAP, RSA SecurID
20

Access Plus-tech Ops Analyst Resume Examples & Samples

  • As an On-Boarding Technician, you will analyze various types of incoming requests and execute processes promptly and accurately to meet or exceed documented SLA's. Responsibilities require that the candidate interact closely with the customer, sales, and various business partners
  • As aProfile Maintenance Analyst creates and maintains (analyzes, designs, creates profiles) onboarding profiles/roles for Chase Home Lending Mortgage Banking lines of business for Mortgage Express as well as Consumer Direct, Retail and Servicing & Default. Ensuring accuracy of computer systems access is in line with the business needs and within audit guidelines
  • At least 5 years of experience within an IT environment
  • Excellent communication and solid organization skills are required
  • Experience On and Offboarding for Mortgage Banking Line of Business
  • Ability to create and analyze database queries along with strong Excel knowledge as pull reports from APEX tool for customers
  • Ability to independently learn new & complex information quickly, and apply to the needs of the customer
  • Must have the ability to assess customers' needs and translate that information into client specific solutions
  • Expertise with MS Word, and Excel, is required
  • Strong telephone and written communication skills
  • Strong Project Management and analytic skills
  • Self starter with ability to grasp concepts quickly
  • Strong interpersonal skills are essential
  • Technical aptitude is important for cross training opportunities
  • Call center experience helpful
  • High level of personal commitment to each task, a can do attitude and a drive to deliver
  • Strong communication skills to be able to communicate at all levels
  • High level of responsibility and Ownership from inception through to implementation
  • The candidate should have a proactive approach to problem solving
  • Good analysis skills in order to aid in trouble shooting and problem solving
21

Tech Ops Analyst Resume Examples & Samples

  • Deliver database administration and project deployment services to the Infrastructure Services customer base
  • Represent the database team on numerous customer project engagements as a subject matter expert (SME)
  • Must have knowledge of IT concepts such as DB design, DB layout, DB structures, DB stored procedures, DB tables, DB optimization, TCP/IP, IT security concepts and practices; interpersonal, problem solving, organizational and multi-tasking skills
  • Display a good understanding of both the RDBMS and the underlying operating system including but not limited to
  • Database performance tuning, replication, monitoring tools and tuning procedures
  • Strong database management skills including backup and recovery best practices in a high-availability environment
  • Solid skills in productivity factors and the ability to understand impact of problem on overall database performance
  • Knowledge of fault detection and resolution processes
  • Strong skills in maintenance tools and best practices processes
  • Up-to-date understanding of PII Security standards and impacts to security modeling
  • Data modeling, data entity analysis, and database design skills may be required
  • Ability to independently provide project cost and time estimates for database related tasks
  • Minimum 5 years experience supporting and troubleshooting technical issues in a large and complex IBM DB2 LUW environments
  • Minimum 5 years experience of working in a Systems Admin/engineering role on Windows / Unix based server environments – Windows, AIX, Solaris and Linux
  • 3-5 years of infrastructure experience in relation to deploying Enterprise applications on the Windows / Unix Platforms
  • Has performed Design, Build, Testing, Implementation and Go Live tasks for assigned projects impacting the Windows & UNIX Platform for Retail Technology Services
  • 3-5 years of VMPower/VMWare experience, knowledge of virtualization concepts and techniques
  • Provide project deployment of small, medium and large scale/complexity business technology efforts
  • Support key Technology Currency initiatives - Virtualization, Shared Environment, End of Life (OS & HW), Datacenter, and Capacity Planning
  • Maintains operation, monitoring and integrity of pre-production systems to meet established standards
  • Ensures infrastructure successfully passes all tollgates and reviews
  • Provides and validates all assigned implementations are fully documented in accordance with RTS PMO Delivery Process
  • Provides and validates all implementations are supportable, meet/exceed requirements and are captured in System Center Configuration Management
  • Interfaces with internal and external business and technical partners
  • Strong research, investigation and evaluation skills
  • Proven ability to communicate technical and production related concepts to a broad range of technical and non-technical staff
  • Results oriented and highly flexible in work assignments
  • Skilled at shell and Perl scripting
  • Experience with NAS & SAN is a must
  • Degree educated or equivalent work experience
  • Certification or at least worked extensively in ITIL Environment & have thorough knowledge about ITIL Process
22

Tech Ops Analyst Associate Resume Examples & Samples

  • Operates independently and is responsible for, and have knowledge of, systems and network administration, telecommunications and various types of desktop and server hardware and software
  • Coordinates the installation of equipment and software necessary to meet the client desktop requirements in the most efficient and cost effective manner
  • Collaborate with other team members and or other groups to plan projects or resolve problems
  • Develop and maintain effective working relationships with the various internal and external support teams
  • Maintain a working relationship with third party vendors and suppliers
  • Ensure effective client services and adapt processes according to client satisfaction feedback and ongoing dialog
  • Manage and administer various desktop operating systems
  • Manage and administer local configurations and utilities associated with desktop environment
  • Utilize remote management tools and utilities to diagnose and resolve desktop problems
  • Perform proactive monitoring for the server and desktop environment
  • Perform Root Cause Analysis to identify and prevent operational problems
  • Create and maintain accurate and up to date procedures and technical documentation
  • Communicate issues to team leads, regional, or global management
  • Bachelor's degree or above on Information Technology or equivalent
  • 4-5 years experience on information technology support
  • Experience in investment bank is preferred
  • Excellent information technology knowledge with strong problem solving skills
  • Good people skills, teamwork, and relationship building skills
  • Excellent communication skills in English and Mandarin, both written and verbal
  • Expert on MS Office applications (Outlook, Word, Excel, PowerPoint, Access, etc.)
  • Ability to work overtime if required
  • Experienced in working with Telecommunication companies in service review and network implementation
  • Understand LAN/MAN/WAN/Firewall connectivity structure and network hardware troubleshooting
  • Familiar with the IP Telephony infrastructure and have experience in supporting Unified Communication infrastructure
  • Have hands-on experience in trouble-shooting Cisco Telepresence multimedia products
23

Tech Ops Analyst Resume Examples & Samples

  • Will be working as an escalation point of contact for the production issues in the space and drives the resolutions
  • Will be working as a trend analyzer and proactively addresses the issues and keeps the documentation available for the team to address similar issues in the futures
  • Will act as a technology SME for the team on various integration points of the suite of products and will show cross technology expertise in analyzing and addressing the issues
  • Should be able to work independently and be able to lead people on technology areas with no people management
  • Should have demonstrated experience of ability to handle multiple incidents or projects simultaneously
  • Ability to drive multiple initiatives in production space independently and leading the team simultaneously where needed
  • Work to manage and maintain Retail server frames deployment, partitioning, and capacity
  • Work with application partners and architects, and participating in the design and documentation of the infrastructure and systems, building out the end-state solution, and working with production support teams to ensure a smooth transition into production
  • Post-production, serve as a knowledge expert for issues that arise with the designed/implemented solutions. Provide technical decisions and direction when working with project managers, application developers, and business partners
  • Work on include large-scale cross-function application environments, smaller simple application servers, systems re-engineering/re-design, and system/site moves
  • As required, work weekends and/or off-hours to meet project/workload demands and occasional production on-call duties
  • 7+ years hands-on experience implementing Windows 2003/2008/R2, experience implementing Red Hat Linux servers (5.x), together with experience on AIX in a large enterprise environment
  • 7+ years experience designing highly reliable/recoverable UNIX-based solutions that address specific business needs and requirements
  • Good understanding of storage technologies like SAN and NAS and ability to understand infrastructure layers around them
  • Strong Experience on monitoring tools like Site Scope, Tivoli or Nagios
  • Strong Experience in infrastructure hardware of various OS platforms
  • Experience planning /configuring and deploying Group Policy in a complex desktop and server environment
  • Experience with determining correct solution sizing/scaling based on business requirements
  • Solid experience with clustering, load balancing and high availability solutions
  • Thorough understanding of web and FTP services
  • Experience implementing WebSphere or WebLogic solutions strongly desired but not required
  • Knowledge of server to network interfaces, TCP/IP protocols, TCP/IP routing, IP switching, DNS and DHCP
  • Strong communication skills (verbal and written) with the ability to communicate complex issues to technical and non-technical audiences that include peers, partners, AD partners, senior management, and customers
  • Strong documentation skills with experience designing system design diagrams, application flow diagrams, and other related technical documentation
  • Leadership abilities: ability to drive discussions with client, provides leadership for in-house internal partners, and explains complex issues to AD partners and senior management
  • Attention to detail and the ability to multitask
  • Professional customer-focused attitude at all times, even during situations of disagreement
  • Ability to train and mentor more junior technical staff
  • Experience working in a "hands-off" environment driven with controls/process in place
24

Tech Ops Analyst Resume Examples & Samples

  • Should possess strong Domain knowledge
  • Ability to adapt to a dynamic work environment
  • Lead by example
  • Will be part of production support team supporting health and compliance of all Unix servers globally
  • Will be responsible for driving critical situations (Priority one issues)
  • Ensuring timely escalations are occurring for critical P1 issues
  • Ensuring critical issues are attended in a timely manner
  • Will be responsible for training team members and driving key projects
  • Will be responsible for prioritizing tasks, projects, managing SLA’s, client relationships
  • Will be responsible for preparing operational reports (utilizations, SLA, etc)
  • Will be responsible for driving RCA
  • Minimum 6 years of relevant experience in Unix ( Any two flavors Linux/Soalris/AIX)
  • Advanced knowledge of Solaris 8, 9 & 10 / Redhat Linux / AIX
  • Familiarity with monitoring tools such as Tivoli and SunMC
  • Knowledge of OpsWare a plus
  • Solaris 9/10 Problem Solving skills
  • Experience working in any of 6800/10K/15K/25K or Mseries System controllers
  • Knowledge on application server admintration like Web Sphere, Web Logic, Tomcat, Apache etc
  • Knowledge on RDBMS is an added advantage
  • Veritas Netbackup experience/knowledge
  • Linux OS problem solving experience/knowledge
  • VMware/VIC experience/Knowledge
  • Bachelors degree or higher
25

Tech Ops Analyst Resume Examples & Samples

  • Perform 24x7 monitoring of the JPMC network infrastructure
  • Strong focus on continual service improvement such as alarming/alert reduction
  • Ensure high levels of customer satisfaction
  • Analyze existing processes and procedures and assist in the design/improvement task force as it relates to network monitoring
  • Follow documented standards, such as Best Practices, and Security Guidelines
  • Open HP Service Manager Incidents at the appropriate severity/priority levels
  • Work with vendors to troubleshoot issues and coordinate dispatches. Must be able to independently guide a vendor through hands-on troubleshooting over the phone
  • Field phone calls from vendors and clients
  • Create ITSM change records. Be able to independently document all implementation steps needed to perform the change and create a back out plan
  • Adhere to proper escalation policies keeping severity levels accurate and management aware of high priority issues. Follow the correct troubleshooting guidelines to ensure proper and timely resolution
  • Independently make timely calls to customers/vendors or other groups to ensure they are informed of the status and expected resolution of the issue
  • Maintain current GTI SLAs as they relate to incident management
  • Identify and independently resolve obstacles influencing timely resolution of all incidents. Escalate to management as needed
  • Technical Degree with 3 - 5 years of relevant work experience
  • Cisco CCNA certification or equivalent experience required
  • Must have strong technical and demonstrated proficiency in data networking and the equipments
  • Knowledge of networking best practices
  • Strong verbal and written communication skills and sense of urgency, accountability, and ownership
  • Experience managing large-scale enterprise network topologies within an operations environment preferred
26

Tech Ops Analyst Resume Examples & Samples

  • Bachelor’s degree in engineering, computer science, management information systems
  • Minimum 3 years experience as a Business/IT systems Analyst
  • Demonstrated ability to handle/organize multiple complex technical projects simultaneously
  • Strong organizational skills and detail-oriented work ethic
  • Knowledge of various server hardware configurations and performance characteristics. Minimum of 3+years networking experience in an enterprise environment
  • SAN storage knowledge and monitoring drivers
  • Willingness to learn monitoring planning aspects of various environments
  • Extensive knowledge of using Microsoft Office products (i.e., MS Word, MS Excel, etc.)
  • Understanding of various IBM/AIX and VMware virtualization technologies
  • Any experience with Service delivery and ITIL configuration concepts are a plus
27

Tech Ops Analyst Resume Examples & Samples

  • Design and deliver Single Sign-On (CA SiteMinder) engineering and architectural projects and advances in the technology
  • Provide 2nd and 3rd Level support. Primarily CA Siteminder environments and CA Riskfort/Webfort. Will also be cross trained in JPMC Multi-factor authentication systems
  • Provide Off-Hours support, as needed, to resolve system problems during non-business hours or backlogs - while this role is not for the Production Support team, you would be expected to support the Production Support engineers as needed to troubleshoot issues
  • Document the architecture of the authentication systems as needed for production support, audit, or other needs
  • Document procedures for installation, upgrades, process initialization, process termination, failure troubleshooting procedures
  • Design solutions to ensure the authentication system is highly available and able to operate and failover smoothly in case of component failures
  • The ideal candidate will have 5+ years of experience
  • Must have minimum of 5 years of CA Siteminder and Production Support work experience
  • Product Knowledge of Perl, Java, Oracle, LDAP, CA Siteminder
  • JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V
28

Tech Ops Analyst Resume Examples & Samples

  • This requires detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems
  • Analyst must use discretion to prioritize workload in order to ensure timely problem resolution and customer satisfaction
  • Perform audit support tasks as assigned
  • Research supporting documentation
  • Perform required activities to resolve open audit issues
  • Prioritize workload accordingly in order to accommodate critical audit activities such as SOX
29

Tech Ops Analyst Resume Examples & Samples

  • Ensure excellent Multimedia service delivery and support for JPMC executives and associated multi-purpose event spaces
  • Effective communication skills to ensure proper guidance and end-user support; partner with stakeholders and event planners, marketing and communications staff to develop technical solutions for global and regional events
  • Review event proposals to determine timeframe, limitations, procedures, scheduling and resource requirements
  • Accountable for event technology support in auditoria and multi-purpose rooms (MPRs)
  • Plan, implement and support event technology and associated labor to ensure successful delivery of requirements
  • Demonstrated ability to interact with senior level executives
  • Manage suppliers to ensure proper testing, validation and coverage of live events
  • Oversee supplier/support team and implement a scalable, flexible staffing model to ensure proper meeting and event support
  • Set up & testing of AV systems and devices to bypass operational issues
  • Interface with all members of the organization to ensure that procedures are properly followed and documented
  • Actively gather clear objectives, requirements and expectations with end-users, contractors, clients and internal service partners
  • Enforce proactive system checks to ensure “ready-for-business”
  • Provide quality assurance of all Multimedia systems
  • Test and certify new systems including hardware, software and firmware to ensure operational readiness
  • Evaluate issues rapidly to isolate and bypass problems and escalate accordingly
  • Proactively manage escalations, incident tracking and resolution
  • Manage change management process and ensure assigned presentation facilities stay current with change plans and update in accordance with GTI guidelines
  • Trend analysis and reporting: analyze trends across the specified locations and proactively identify and report potential issues
  • Educate end-users on Multimedia products and services
  • Ability to multitask, overseeing multiple projects, initiatives and events concurrently
  • Exhibit fundamental problem solving skills
30

Tech Ops Analyst Resume Examples & Samples

  • Minimum 6 years of relevant experience in Unix
  • Advanced knowledge of Solaris 8, 9 & 10
  • Solaris ZFS and Ldom experience required
  • Six-Sigma Certification
  • Should possess good product and domain knowledge
  • Will be part of production support team supporting health and compliance of all Windows physical and virtual servers globally
  • Troubleshooting operating system and server hardware issues for windows environment
  • Will be responsible for handling critical situations (Priority one issues)
  • Managing all service delivery resiliency, efficiency and Audit programs
  • Ensuring engineering standards and products are integrated across the Windows physical and virtual platforms
  • Will be part of vendor engagement model
  • Should be able to create run-books
  • Advanced knowledge on Windows 200x operating system
  • Should possess advanced knowledge hands on experience on Cluster configuration and troubleshooting
  • Advanced knowledge of overall infrastructure technical knowledge & troubleshooting methodologies
  • Has good understanding of the following skills/Tools: Virtualization, Monitoring tools like Tivoli, NETSNMP and HPSIM etc
  • Should have very good understanding of security best practices for multi-tiered operating systems
  • Working experience of backup process, system monitoring, performance tuning, disaster recovery and scripting/automation for Windows based OS
  • Exposure to windows server patching
  • Good Scripting knowledge
  • Exposure to ESX environment
  • Should possess Microsoft certificate MCSE 2003, 2008,VCP, CCNA
31

Tech Ops Analyst Resume Examples & Samples

  • Monitoring problem queues and working through problems to resolution as they arise
  • Maintaining software currency and tracking volumes and use to manage capacity
  • Review of security alerts and taking any necessary remediation
  • 6-12 years of experience in information technology with an emphasis on working with E-Commerce related technologies,
  • Detailed understanding of web technologies and how they function in secure environments
  • Good problem & customer management, analytical, self motivation, verbal and written communication skills and an ability
  • 6-12 Yrs of Experience
  • 2-5 years of the above in Banking or Financial Domain
  • Prior Large Global Bank experience is preferred
  • 6-12 Yrs of Experience in IT industry
  • Large Global Bank experience is preferred
32

Tech Ops Analyst Resume Examples & Samples

  • 3 years experience and in-depth knowledge of Unix/Linux (Solaris, Red Hat, Ubuntu) server support in an enterprise environment; certification is preferred
  • 3 years experience and strong skills in supporting large-scale virtual technology (VMWare, Citrix) environments; certification is preferred
  • 3 years experience and proven ability to support MS Windows server environment (2003/2008); certification is preferred
33

Tech Ops Analyst Resume Examples & Samples

  • Manage the BAU processes for certification operations ensuring requests are completed within SLA
  • Provide oversight for all manual and automated certification processes
  • Lead Asset Management quarterly certification activities
  • Manage the on-boarding and quality processes for newly integrated systems
  • Lead implementation of certification related projects for new/enhanced technology
  • Build, maintain and publish access certification performance metrics
  • Participate in audit support activities, as they pertain to Access Certification Controls, for internal & external audits inquiries
  • Interface with Information Risk Managers to identify potential certification risk issues
  • Provide exceptional customer support across all supported services
  • Perform as the first responder for all certification production escalations
  • Provide Off-Hours support, as needed, to resolve system and certification problems during non-business hours or backlogs; Provide on-site shift coverage in accordance with Shift Rotation schedule where applicable; Occasional overtime may be required
  • Specific Knowledge, Education, Training and/or Skill (Required)
  • Access Recertification experience across platform, application and/or database systems
  • Control related experience (e.g., Risk Management, Access Administration, Change Control, or Contingency Planning)
  • Superb oral and written communication skills
  • Flexible with regard to working shifts; On-Call & weekends; Overtime
  • Demonstrated ability to learn new and varied systems and apply new procedures quickly
  • Customer service focused and detailed-oriented
  • Problem solving an analytical skills
  • Proactive, driven and able to work from their own initiative
  • Demonstrated success with leading global teams
  • Specific Knowledge, Education, Training and/or Skill (Preferred)
  • Proficient knowledge of Asset Management products and services
  • Industry recognized IT Risk certification (e.g. CISSP, CISA, etc.)
  • Proficient knowledge of database administration and security architecture
34

Tech Ops Analyst, Asset Management Resume Examples & Samples

  • At least 4 years of working experience on Oracle database support
  • At least 4 years of working experience on Linux system administration
  • Experience on middleware products like Websphere, Tomcat, Websphere Portal, OWCS and MQ preferred
  • Experience on other database products like Sybase, Ingres, MS SQL Server preferred
  • Experience on other system platforms including Solaris, AIX and MS Windows Server preferred
  • Familiar with ITIL processes
  • Independent and good interpersonal skill
  • Good communication skill with both written and spoken English, Putonghua would be added advantage
35

Business Class Tech Ops Analyst Resume Examples & Samples

  • Work with the leadership team to identify key process performance metrics. If metrics are not currently measured, work with team to develop measurement system
  • Organize metrics for each team into a dashboard and develop process of regular reporting of metrics
  • Establish improvement and sustainment targets for metrics and facilitate exception-based discussions when measurements are out of acceptable rangeAdditionally, as a member of team the analyst will
  • Identify resources required to successfully execute improvement projects, guide the team in executing improvement activities, and communicate teams' progress to stakeholders
  • Lead cross functional analysis programs to drive operation improvements
  • Proven ability to identify issues, obtain relevant information, and relate / compare facts from different sources to identify solutions
  • Assist in developing and/or maintaining activity based budget models for predicting proper headcount needsVerify improvement initiatives are proceeding according to plan and introduce corrective measures where necessary
  • Educate and coach others on process improvement philosophy and application
  • Participate in efforts to implement ongoing process management mechanisms (process mapping, documentation, metrics, monitoring systems and process control techniques) Proficient communications skills (written/verbal). Demonstrated ability to understand and translate technical concepts
  • Demonstrated teamwork skills, as well as an ability to function independentlyJob Requirements
  • Proven operations metrics development and implementation
  • Experience data mining from CSG, ICOMS, Salesforce, and/or ARRIS Work Assure
  • Experience with dashboards and gathering and reporting data
  • Assist in defining field operations performance strategies and procedures
  • Ability to develop Service Level Agreements and track to ensure
  • Ability to recommend Improvement strategies
  • Excellent presentation skills communication skills; strong technical and problem solving abilitiesPreferred Qualifications
36

Tech Ops Analyst Resume Examples & Samples

  • 5+ years of overall experience as a Windows/VMware/Citrix Server Systems Administrator in a large-scale distributed environment (minimally 100 Servers), with at least 3 years of experience administering Citrix (XenApp v.5,6 – XenDesktop 7)
  • Current MCSA/MCSE Windows 2003-2012 certification
  • CCA, VCP, or VCAPCertification
37

Tech Ops Analyst Resume Examples & Samples

  • Perform security administration on various platforms and systems, ensuring access is granted in accordance with
  • Answer general inquiries regarding information security practice or security access. Make recommendations for
  • Act as Subject Matter Expert (SME) of Information Security products, policies/practices and processes and how
  • Participate in implementation of security related projects for new/enhanced technology. Coordinate and/or
  • Identity Access Management Team. Identify opportunities to automate or streamline current processes; Communicate
  • In-depth understanding of Information Security policies/practices; Incumbent should have prior experience in the industry,
  • Up to date knowledge of current Information Security trends and potential threats based on weaknesses of various
38

Source Code Management Endevor Tech Ops Analyst Resume Examples & Samples

  • You have at least 5 to 7 years of experience as an Endevor Administrator, preferably in a financial services environment
  • Minimum of 5 years IT Risk or Information Security Experience, preferably in a large corporate environment
  • Having Equivalent experience with Serena Changeman/ZMF is a plus
  • Mainframe Application or Technical programming experience required (5+ years desirable)
  • Experience with JCL, ISPF, CLIST, CICS, COBOL, Natural, Assembler, DB2, ACF2, RACF, VSAM, REXX, CA-7
  • Exposure to systems programming and installation procedures desirable
  • MS-Office exposure
  • Excellent communication, analytical and writing skills
  • Interpersonal Skills for day-to-day customer support
  • Able to conduct training sessions and review work of peers without hesitation
  • Innovation Skills
39

Tech Ops Analyst Global Identity & Access Management Resume Examples & Samples

  • Perform security administration on various platforms and systems, ensuring access is granted in accordance with the Logical Access Control policy, established standards and procedures. Analysis of requests for potential risk before action. Analyst must use judgement to determine if access is excessive and requires additional approvals. In-depth knowledge of the various lines of business supported is necessary. Escalating, rejecting and querying requests where necessary. Analyst must use discretion to prioritize workload in order to ensure that Service Level Agreements are satisfied
  • Answer general inquiries regarding information security practice or security access.Make recommendations for implementing desired level of access controls; Assist in implementing action plans to address system access issues
  • Maintain all associated queues (i.e. Peregrine, Central Mailboxes, Central Hotlines etc., in addition to multiple Access Request databases for Administration positions). Analyst must use discretion to manage workload and responsibilities for self and subordinates in order to maintain SLA and effectively handle the volume of work
  • Participate in implementation of security related projects for new/enhanced technology.Coordinate and/or implement new or enhanced security products and toolsets on supported platforms; Develop detailed project plans to ensure that all security related tasks are identified and completed; Coordinate, moderate and/or participate in project and/or security related meetings; Conduct and document user acceptance testing on new/enhanced system security packages; Determine process and document procedures in order to perform new administration responsibilities; Conduct training with subordinates; Engage other technical support groups as deemed appropriate; Identify process deficiencies and suggest process improvements.
  • Up to date knowledge of Audit principles and associated compensating controls
  • Minimum 3 years experience in administering Solaris, Red Hat Linux
  • The following skills are a plus: Shell scripting, Perl programming and SQL
40

Tech Ops Analyst Global Identityandaccess Management Resume Examples & Samples

  • Participate in audit support activities, as they pertain to Information Security, for both internal and external audits.Manage/coordinate staff participation in Audit Support activities; research supporting documentation; Execute test scripts and perform sampling in preparation of audit review; Perform required activities to resolve open audit issues; Provide documentation and dialogue to Auditors explaining process and/or procedures and actions taken
  • Interface with LOB Information Risk Managers to identify and resolve potential access control risk issues.Follow process and procedures to ensure compliance with policy; Report all suspicious activity or non-compliant access rights to management and IRM; Promote Security Awareness across the firm on an on-going basis
  • Reporting.Perform ad-hoc reporting in support of various LOB initiatives;  Maintain individual records for departmental metric reporting; Provide metrics in order to monitor productivity and quality of service; Develop reporting methods and ensure that metrics are captured and reported for the team, in order to monitor productivity and quality of service; Ensure timely & accurate time recording in PAR
  • Identify, define/approve and implement continuous process enhancements/improvements utilizing various tools and methodologies (i.e. creation of automation scripts).Recommend procedural changes to enhance the functionality of the Identity Access Management Team. Identify opportunities to automate or streamline current processes; Communicate with global peers across ITRM and IAM focussing on service delivery improvements
  • In-depth understanding of Information Security policies/practices; Incumbent should have prior experience in the industry, with specific experience in UNIX platform administration
  • Minimum 2 year experience in CA eTrust account administration
  • The following industry certifications are a plus: Sun Certified System Administrator (SCSA), Red Hat Certified Engineer (RHCE), CA eTrust Access Control, CISSP
41

Tech Ops Analyst Resume Examples & Samples

  • Work in a multi-disciplinary team to provide day to day technology production support and support for technology projects. Efforts will also include asset management, auditing and reporting duties, as needed
  • Production support to include problems resolution, technology moves, new user configuration, hardware, build and operate functions, operating systems, application support, desktops/laptops roll-outs, id administration, etc, while providing shift cover Monday to Friday from 8 am – 5 pm. The nature of the business means there can be times throughout the year when additional weeknight and weekend work is required
  • 3 - 5+ years of experience in a Desktop Support role (i.e. laptops, desktops, VDI, Windows) in a medium to large contact center environment
  • Proven experience supporting clients in-person, on the telephone, and via messaging tools, along with ability to provide on-call support in a 24/7 environment
  • Intermediate to advanced knowledge of PC's, peripheral devices, and knowledge of industry standard software
  • Certification in MCDST or MCSE would be an asset
  • Value-add hardware certifications
  • Strong customer service skills, including timely response to customers' inquiries and or complaints
  • Experience with installation, configuration and support of Outlook, MS Office Suite, and VDI
  • Proven experience leading teams with the ability to resolve issues across multiple technology platforms
  • Heavy lifting may be required (50lbs+)
  • Excellent oral and written communication skills, along with proven ability to interface with management across Lines of Business, project managers, colleagues, customers and vendors to resolve technology issues in an effective manner
42

Tech Ops Analyst Resume Examples & Samples

  • Minimum 8 years experience as a Oracle database Administrator
  • Strong experience working with Oracle versions 10g, 11gR1/2 in a UNIX environment
  • Strong performance tuning/troubleshooting skills with Oracle 11g & 11g R2 RAC environments
  • Experience in setting up and supporting HADR - Active and Physical Dataguard
  • Proficiency in setting up backup and recovery strategies using RMAN and Netbackup
  • Ability to proactively identify, troubleshoot and resolve live database systems issues using tools like OEM
  • Experience with Oracle Streams and Golden Gate
  • Clear understanding of Database Architecture, Operating Systems, Client/Server Architecture, Middleware and Hardware (Servers, SAN, Network)
  • Needs thorough knowledge of development cycle of a rapidly paced dev env
  • Excellent technical knowledge gained from hands on role within a global organization. Skills must be current and include; Minimum 10 years’ experience as a Oracle DBA in a mission critical environment
  • Minimum of degree level education
  • ITIL Knowledge
43

Tech Ops Analyst Resume Examples & Samples

  • Available on a 24x7x365 basis to provide desktop technology support to senior executive users
  • Analyze, design and implement support processes and continual service improvements aimed at improving technology performance and minimizing impact of technology changes to senior executive users
  • Liaise with GTI management to determine the needs of the senior executive users and identify technology solutions that meet those needs
  • Liaise with GTI Engineering and Operations teams to diagnose and resolve all technology issues affecting the senior executive users
  • Experience troubleshooting and resolving hardware and software issues related to desktop/laptop computers and mobile devices such as Blackberrys, smartphones and tablet computers
  • Thorough understanding of Windows 7 Operating System, Windows Active Directory, MS Exchange 2007/2010, MS Office 2007/2010, MS SharePoint 2007/2010, Blackberry Enterprise Services, Bloomberg, Good for Enterprise, RSA SecurID, Citrix Receiver, LAN/WAN and file & print infrastructures
  • Solid working knowledge of iOS devices
44

Tech Ops Analyst Resume Examples & Samples

  • Directing the Operations team in support of various lines of business
  • Maintaining BAU and drives strategy for request processing and incident management
  • Utilizing existing business intelligence metrics and management reporting
  • Coordinating with global peers across internal and LOB departments, focusing on driving efficiency and service delivery improvements
  • Promoting security awareness across the firm on an on-going basis
  • Ensuring that the operating model consists of appropriate levels of resiliency across all responsible locations, documented and tested accordingly
  • Providing leadership during resiliency event as site lead
  • Serving as primary point of contact for site specific escalations
  • Bachelor's Degree in Computer Science or equivalent experience; Master’s Degree is preferred
  • 10+ years of professional IT experience
  • 5+ years experience in identity and access administration, global operations and/or technology risk management is required
  • 3+ years management experience and demonstrated leadership capabilities
  • Familiarity with IT risk management framework and control self assessment process is required
45

Tech Ops Analyst Resume Examples & Samples

  • Generate and maintain daily, weekly, monthly and yearly queries, reporting, and statistics
  • Leverage the position’s operational exposure to aid in statistical analysis or other metric driven observations. Analyst may be required to present results to Sr. Directors, Managers and Supervisors as needed
  • Oversees development and maintenance of the department’s data repository and ensure successful data gathering and validating the accuracy of the data prior to publication of reports
  • Develop and maintain operational reports using SQL queries
  • Create reports that will support visualization of the data in a web reporting environment and mobile environment – iPad, etc
  • Coordinate data and analysis to support the monthly forecast and annual budget processes for Technical Operations
  • Liaison to I.S. for all technical projects pertaining to statistical reporting
  • Coordinate analytical efforts with personnel within and outside the company, including interactions with various levels within the company
  • Develop and maintain complex Excel models for performance and variance
  • Provide analysis and reporting of enterprise wise Tech Ops data using available data in our Microstrategy reporting environment
  • The analyst will work with multiple sources to obtain the data required for report generation which may include working with, and maintaining, several data tables and business rules
  • This position works under general supervision and must be able to work independently. The analyst will have accountability for accuracy in the reports generated as well as an understanding of the contents to support the documentation
  • OT and on call reporting support maybe required from time to time
  • Experience with enterprise business intelligence (BI) platforms such at Microstrategy highly preferred
  • Experience with MS SQL Server Management Studio 2008 with BIDS platform highly preferred
  • Experience with mobile intelligence and network applications tools preferred
  • Experience in development of mobile and web base reports and dashboards for Microstrategy, or similar BI tools, preferred
  • Experience with HTML coding; HTML 5 preferred
  • Experience with Sharepoint 2010 or 2013; 2013 highly preferred
  • Strong understanding of the I.S. systems, databases and query logic preferred
  • Proficient in CSG, ICOMS or similar MSO enterprise-level billing systems preferred
46

Tech Ops Analyst Resume Examples & Samples

  • Supporting application infrastructure [servers, network (wired & wireless), peripheral devices (HSMs), manufacturing equipment (printers, embossers, inserters) and configuration management]. Support maintenance periods (some weekend/nights required), in all environments
  • Conduct periodic disaster recovery and sustained resiliency tests and adjust plans accordingly
  • Conduct periodic capacity plan reviews and performance tests and develop and distribute accurate performance metrics
  • Leverage Enterprise change management process to manage change requests in UAT, and Production environments
  • Support information gathering for Audit and IT Risk agenda
  • Implement and/or support vendor software upgrades
  • Provide continuous improvement across assigned areas of production support
  • Escalate effectively when necessary. Identify when issues need to be raised to management and/or vendors for assistance
  • Clearly communicate across the internal and cross functional teams
  • Windows Application support
  • Understanding, designing & implementing proactive systems monitoring and health checks
  • Experience at developing systems metrics and stability reporting
  • 3-5+ years direct experience in production operations / application support
  • Previous experience in a financial services firm (preferred)
47

Tech Ops Analyst Resume Examples & Samples

  • Creates and modifies PC based applications and technologies in order to better facilitate business activities and end-user requirements
  • Installs PC hardware and peripheral components, such as monitors, keyboards, printers and disk drives; loads and verifies correct operation of software packages, such as operating systems, word processing, and spreadsheet programs all in accordance with Company guidelines and the division's budget
  • Provides phone support for internal users as well as maintain the work ticket queue
  • Troubleshoot a wide variety of application and hardware issues
  • Bachelor's degree in a Computer Science related field with a minimum of 3 years of PC support experience
  • Minimum of 2+ years experience Active Directory Account Management experience
  • Minimum of 2+ years experience with technical support over the phone
  • Previous Desktop Support experience
  • Ability to lift heavy boxes and move PC's and network equipment
48

GSO Tech Ops Analyst Resume Examples & Samples

  • Monitor mainframe job batch job streams, observing the status of batch job scheduling, batch job exceptions, and associated incident/failure messages and monitor IOC onsite pagers for incident alerts. Perform SLA or SLO wellness checkpoints on the status of critical processing events and create/distribute daily wellness status reports as required
  • Respond to highlighted system messages and independently determine and interpret the severity of escalation and handle appropriately
  • Create Peregrine problem log tickets at the appropriate problem ownership and escalation levels (P1S1, P1S2, P1S3, P2, P3, P4) for any of the above problems that require Console Ops problem resolution or escalation to other platform teams. . In addition, document incidents in turnover and other required SLA/SLO tracking reports
  • Perform escalation on critical incidents to IOC priority support teams as required by documentation and/or directed by IOC management. Engage in incident management bridge calls with the IOC priority support team(s), on-call support application teams, and management. Create and publish an IOC TimeLine of major operational events during the recovery of critical priority incidents that were escalated by the IOC mainframe staff. Pro-actively monitor and assist team members in performing escalation procedures and validate policies are being performed to standards
  • Perform required restarts and recovery activities for incident failures. Perform z/OS JCL overrides during recovery activities, as required by documentation and/or directed by the support application teams. Pro-actively monitor and assist team members in performing restart/recovery procedures and validate policies are being performed to standards
  • Monitor and process mainframe customer requests for workflow scheduling changes and promote emergency “unplanned” change packages through JPMC’s change management application as required. Pro-actively monitor and assist team members in performing requests/change procedures and validate policies are being performed to standards
  • Takes the lead in communicating with other JPMC employees interactively (via instant messaging & chat sessions) using SameTime product. Pro-actively works with all team members to assure proper communication is consistently occurring
  • IOC management. Prepare and provide technical training classes, seminars, and on-the-job training sessions to team members as needed or directed by IOC management. Note: IOC management may require travel to other JPMC IOC sites for geo-diversity training
49

Tech Ops Analyst Resume Examples & Samples

  • 8+ years of experience OS infrastructure products and services
  • Flexible, thoughtful, accountable, trustworthy, approachable and passionate about work
  • Excellent customer service support with a ‘can-do’ attitude
  • Ability to execute with discipline and urgency
  • Demonstrated impact and influencing skills with high degree of initiative
  • Organized with strong attention to detail and time management skill
  • Experience with process engineering, ITIL/Six Sigma approaches, workflow management and complex provisioning
50

Tech Ops Analyst Resume Examples & Samples

  • A Bachelor's Degree in IT related field is required
  • Minimum 5 years' experience in Sybase database administration
  • Understanding of Change and Incident Management process along with SLA's
51

E-discovery Ops, Tech Ops Analyst Resume Examples & Samples

  • 3+ years experience in the IT or Legal field, preferably a Law Graduate or IT Program/Project management experience
  • Ability to understand and follow the system design and architecture
  • Familiarity, knowledge and use of eDiscovery Electronic Stored Information investigation, preservation, disposition, recovery and analysis of data from IT Systems (e.g. MS Exchange, Lotus Notes, Magnetic Tape, Enterprise Vault, KVS, NAS Storage, Hard Drives, Assentor, Digital Safe) a strong plus
  • Project Management, ITIL, Sigma, PMP, and Certified Information Security background a plus
  • Experience working in an in-house litigation support role a plus
  • Experience with PEGA PRPC, Java/J2EE and Oracle is preferred
  • Knowledge of MS Access, Visual Basic, XML, or SQL programming a plus
  • Understanding of firm change management processes and procedures (SDLC, etc.) and experience working in a secure environment with sensitive data, including PII a plus
  • Familiar, knowledge/use or understanding of Legal chain-of-custody requirements, Regulatory processes, and basic Federal Rules of Civil Procedure a plus
52

E-discovery Ops, Tech Ops Analyst Resume Examples & Samples

  • Conducting searches against messaging/archive and data processing systems
  • 3+ years experience in the IT field, preferably with L1, L2, L3 Helpdesk or Desktop Support, Infrastructure, or IT project management experience
  • Familiar, knowledge/use of Lotus Notes and Microsoft Exchange mail platforms,
  • Project Management ITIL, Sigma, PMP, and Certified Information Security background a plus
53

Tech Ops Analyst Resume Examples & Samples

  • Managing escalations for unplanned and planned outages
  • Partnering with internal and external teammates to drive application stability initiatives
  • Enforce OPT production management policies for all applications ensuring stability, audit, risk and compliance of the applications
  • Lead daily, weekly, and monthly partnership meetings internal and external driving concerns/issues within the environment
  • Ability to manage multiple high profile request issues at the same
  • Build effective working relationships with co-workers, internal/external customers and other resources inside and outside the organization
  • Being able to communicate verbally and written to senior managers (MDs and above)
  • Understanding and following all 24x7 Production Support procedures, processes and policies
  • Coordinating and performing implementation steps as prescribed in documented plans for system changes, upgrades, installations and outages and follow all change management guidelines
  • Communicating to management any variations to documented procedures, processes or policies
  • Developing proactive processes designed to alert/eliminate issues before they escalate in priority or business impact
  • Identifying areas where efficiencies can be gained using proactive approach through collection and analysis of metrics
  • Ability to work a flexible schedule; night shift, swing shift, weekend shifts and holidays may be required
  • Minimum of a Bachelors degree
  • A minimum of five (5) years experience in IT in call center technologies, preferably in a Fortune 500 with focus on these applications
54

Tech Ops Analyst Resume Examples & Samples

  • Ensure stable operation of the organization’s IT Infrastructure which includes end user support, daily operation and data center operation
  • Work closely with end-users and a team of regional and corporate IT professionals to provide IT infrastructure solutions that meets the business needs
  • Assist in troubleshooting of related problems with local vendors as appropriate to work towards resolution
  • Oversee troubleshooting, systems backups, archiving, and disaster recovery, and provides expert support when necessary
  • Interacts with internal clients at all levels to help resolve IT-related issues and provides solutions in a timely manner. Able to identify opportunities and make constructive suggestions on IT system improvement
  • Represent the technology function to all LOBs. Provide IT support for commercial and investment banking and securities business and offshore bank
  • Assist in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure
  • Improve the utilization of Problem, Incident and Change Management
  • Support remote sites in Malaysia and act as point of contact to business user
  • Manage and facilitate the process of incident management of the location whenever service issues are discovered, ensure that the right level of support is available, on-call, 24x7
  • Provide back-up support to the local security administrator and data center operation team
  • Candidate must possess at least a Professional Certificate or related field. At least 3+ years’ experience in IT field and banking experience is preferred
  • Strong technical knowledge of MS products, PC Hardware and working knowledge of common IT related functions to support a growing enterprise
  • Must be able to multi-task and be flexible. Good problem analysis and solving skills
  • Possess strong technology knowledge and expertise in data center control policy, capacity and request management, DCO tools, change, incident and problem management
55

Tech Ops Analyst Resume Examples & Samples

  • Technical Skills Required
  • Up to date knowledge of current Information Security trends and potential threats based on weaknesses of various software/development packages
  • Extensive experience with client/server environments; Must be PC and system literate
  • Perform security administration on various platforms and systems, ensuring access is granted in accordance with the Logical Access Control policy, established standards and procedures. Analysis of requests for potential risk before action. Analyst must use judgment to determine if access is excessive and requires additional approvals. In-depth knowledge of the various lines of business supported is necessary. Escalating, rejecting and querying requests where necessary. Analyst must use discretion to prioritize workload in order to ensure that Service Level Agreements are satisfied
  • Troubleshoot and resolve security system access issues. This requires detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems. Analyst must use discretion to prioritize workload in order to ensure timely problem resolution and customer satisfaction. Technical expertise on multiple platforms is required
  • Answer general inquiries regarding information security practice or security access. Make recommendations for implementing desired level of access controls; Assist in implementing action plans to address system access issues
  • Act as Subject Matter Expert (SME) of Information Security products, policies/practices and processes and how they are applied in daily function. Provide consulting services to internal business partners (i.e. LOB, GTI, GAD, IRM etc.) as it relates to security access. Support LOB with Business Continuity/Disaster Recovery testing and conversion efforts??; Communicate concepts and methodologies as they pertain to access entitlements and certification; Make recommendations for implementing desired level of access controls; Assist in developing solutions and implementing action plans to address system access issues
  • Participate in implementation of security related projects for new/enhanced technology. Coordinate and/or implement new or enhanced security products and toolsets on supported platforms; Develop detailed project plans to ensure that all security related tasks are identified and completed; Coordinate, moderate and/or participate in project and/or security related meetings; Conduct and document user acceptance testing on new/enhanced system security packages; Determine process and document procedures in order to perform new administration responsibilities; Conduct training with subordinates; Engage other technical support groups as deemed appropriate; Identify process deficiencies and suggest process improvements
56

Tech Ops Analyst Resume Examples & Samples

  • Proficient at Unix and Unix Shell Scripting
  • Good at TWS and Control M
  • Knowledge of Peregrine Service Center, Sharepoint and Wily would be an added advantage
  • ITIL Knowledge / Certification will be preferred
57

Tech Ops Analyst Resume Examples & Samples

  • Experience in leading the team 3-5 years
  • Takes ownership of client issues ensuring appropriate parties are engaged for timely resolution
  • Minimum of 1 year experience in a database access admin role preferred
  • Demonstrated technical problem solving skills and a customer service focus
58

Tech Ops Analyst, GSO OTS Resume Examples & Samples

  • Provide process engineering analysis and management, as well as global cross platform support for the GTI Towers and Lines of Business; in areas such as Distributed Computing, i.e. Windows/Unix Engineering and Administration, Network Engineering, Administration, and Operations, Batch Processing, and Mainframe / Large Mid-Range environments
  • Interface with lines of business within GTI (Global Technology Infrastructure), Analyze and Gather their Requirements, Create Use Cases, and Define and Document Processes for new product transition
  • Handle process definition, management, and delivery for new GTI product transitions, via Netcool monitoring tools
  • Define Netcool test plans and document product transitions
  • Manage and support the creation of run books by tower and peer organizations in order to resolve issues
  • Handle process improvement analysis and process implementation
  • Handle training, scheduling, and daily support of and resolution for issues within the scope of the processes
  • Act as project liaison for LOBs and GTI Towers
  • Work closely and partner with Network Engineering, Regional Support, and Operational Support teams in order to achieve support delivery goals
  • Manage projects through full life cycle
  • Minimum of 5 years of experience working with IT Infrastructure and Operations Technology, including areas such as Distributed Computing, i.e. Windows/Unix Engineering and Administration, Network Engineering and Operations, Batch Processing, and Mainframe / Large Mid-Range environments
  • Minimum of 3 years of experience managing projects for complex information technology operations and infrastructure environments; as well as a proven track record of experience with business analysis, requirements analysis, project management, and process engineering
  • Minimum of 3 years of experience acting as a liaison, interfacing with technical and business stakeholders within multiple lines of business, gathering and analyzing requirements, creating use cases, defining and establishing process, creating project plans, managing multiple simultaneous IT Infrastructure and Operations-based projects, and handling support for IT Infrastructure and operations initiatives
  • Expertise with and solid understanding of system monitoring tools used in an operations environment
  • Familiarity with SAN, NAS, and Back up tools, including knowledge of NAS Filers, SAN Frames, LUN, Volume Groups, Netbackups, Tape Libraries, Deduplication, NAS Vaulting, Snapshots
  • Familiar with commands for Unix, Linux, and Windows
  • Strong customer service skills, strong problem solving skills and decision making ability, strong written and verbal communication skills, ability to follow policies and procedures, and attention to detail
59

Tech Ops Analyst Resume Examples & Samples

  • Control user logical access to organization resources in business applications, according to pre-set of system rules and policies
  • Maintain knowledge and understanding of internal processes, procedures and IT control policies
  • Respond to Service Manager incidents and ensure tickets are completed within the firm’s documented SLAs for priority/severity impacts
  • Need to be available for off hour and weekend support on an as need basis
  • Exercises a high degree of initiative and independent judgment in coordinating and prioritizing work
  • Communicate with global peers across CTR focusing on service delivery improvements
  • Minimum 68 years experience in application security, global operations and/or technology risk management
  • Must be able to work in a rotating shift schedule 24X7
60

Associate Tech Ops Analyst Resume Examples & Samples

  • 6 to 8 years of Information security policies/Practices; Incumbent should have prior experience in the industry, with experience in certification
  • Ability to learn quickly and apply new technologies
  • Working knowledge on the following areas risk, governance, certification process, audit management, SOX
  • Good analytical, communication, customer service and interpersonal skills
  • Must be willing to work on a rotating schedule that will include weekends and holidays
  • Hands on experience on projects related to Identity and access management
  • Excellent interpersonal and communication skills, including ability to interact effectively with positions of all levels
  • Understanding of key controls and how they impact the business from an operational or systems perspective
  • Having I&AM related certifications is a plus
  • Good knowledge on Problem, change and Incident management skills
61

Infrastructure Tech Ops Analyst Resume Examples & Samples

  • Manages end users services team across various branches in China. Interface with regional end users operations to provide daily technology first line support
  • Manages the asset management life-cycle for virtual desk infrastructure, unified communication and multimedia systems
  • Be responsible for end users services related vendors engagement, performance KPI review, contracts management, invoicing process, third party risk review and other third party governance related processes
62

Tech Ops Analyst Resume Examples & Samples

  • 6+ years of professional IT experience
  • 3+ years experience in identity and access administration, global operations and/or technology risk management is required
  • 1+ years management experience and demonstrated leadership capabilities
63

Tech Ops Analyst Resume Examples & Samples

  • Work hours for this role would be 1:30 PM to 10:30 PM India Standard Time
  • Interaction with clients and stakeholders to provide day to day application support
  • Troubleshoot and resolve application issues
  • Application development as part of a small team on a mixture of small and large development projects
  • Identify and deliver opportunities to improve service
  • 6-8 years of relevant experience in Application Support or Development
  • MS SQL 2008 configuration and development
  • C# MVC 4
  • PHP
  • Job scheduling and server patching
64

Tech Ops Analyst Resume Examples & Samples

  • You have experience providing tier-2 support in a Windows environment including hardware/software problem determination, consultation, configuration and installation
  • Strong technical PC/LAN hardware/software support for Windows XP and Windows 7 desktop environment
  • You exhibit outstanding customer service skills (verbal and written)
  • You demonstrate ability to thrive in fast paced, busy work environment with ability to deliver results while juggling multiple tasks
  • You exhibit strong documentation and analytical skills
  • You are willing to work rotational staggered shifts, outside of 8am-5pm, including weekends
65

Tech Ops Analyst Resume Examples & Samples

  • Communicates technical vision and road maps with little supervision
  • Responsible for participating in enterprise-wide project team, including members outside of Infrastructure
  • Work in rotational schedule, including weekends
  • Performance Metric Reporting and analytics
  • Operational performance
  • Excellent technical Problem Resolution
  • Business Continuity Risk Assessment
  • MS Office, Project, Visio
  • Operations Management
  • Vendor Management
  • Ability to work in rotational schedule, including weekends
66

Tech Ops Analyst Resume Examples & Samples

  • Monitor infrastructure, servers, databases, distributed batch jobs
  • Aggressively respond to service requests from Client facing support teams, Operations, Risk/control partners, etc
  • Troubleshoot technical issues (weblogic, Apache) or escalate and work with appropriate technology teams to provide solutions
  • Support Sustained Resiliency, Disaster Recovery, and High Availability events
  • College degree/Senior in college, specialized training or equivalent work experience
  • Minimum of 1-3 years experience in an applications support, operations, or applications development role
  • Strong skills in problem solving and issue resolution
  • Ability to quickly learn new technologies and tools
  • Understanding of the software development lifecycle, languages, and methodologies
  • Experience working in a multi-vendor environment with high levels of vendor interaction preferred
  • Experience within UNIX/AIX applications preferred
  • Experience with WebSphere and Wincor products
  • Experience with configuring Siteminder experience
  • Experience with application troubleshooting using Dynatrace and Wily
67

Tech Ops Analyst Resume Examples & Samples

  • Understand and follow all Production Management L1 procedures and processes
  • Managing staffing levels based on historical trends, and work through reprioritization of tasks as events evolve throughout a shift
  • Ensure their staff is acknowledging, troubleshooting, and documenting pertinent information for incidents, while providing detailed information to stakeholder management and team members
  • Guarantee implementation steps as prescribed in documented changes, upgrades, installations and outages are completed with quality
  • Ensure shift handover is seamless for customers
  • Develop proactive processes to alert/eliminate issues before they escalate in business impact
  • Identify continuous improvement opportunities and lead initiatives/projects across the Card, Merchant and Auto organization to promote quality and efficiency
  • Participate and/or run team and group meetings
  • ******Monday through Friday, plus weekend on call escalation********
  • Two (2) to five (5) years of experience with or management of resources working technologies such as
68

Tech Ops Analyst Resume Examples & Samples

  • Responsible for managing EUS EOL Governance which consists of
  • 5 years experience utilizing PRIME, TAMS, VERUM (Formerly CMDB)
  • 5 years project / program management experience
  • Ability to run meetings with LOBs and EUS Management
  • Knowledge of costing structures
  • Strong knowledge of the business processes workflow
  • Excel, PowerPoint, Access and Word
69

Tech Ops Analyst Resume Examples & Samples

  • A minimum of 2 years of experience in a production/support environment with functional experience in incident management and change management
  • Technical experience supporting distributed, Tandem or Mainframe platform
  • 2-5 years experience in UNIX operating system functionality
  • UNIX administrative skills a plus
  • 2-5 years experience in Microsoft Windows server skills
  • 1-5 years knowledge of relational databases
  • 1-5 years using Unix scripting such as ksh and perl
  • 1-5 years experience using scheduler software such as TWS, Control-M, CA7 and/or Zeke
  • 2-5 years knowledge of mainframe and/or tandem platforms
  • 2-5 years experience with mainframe based applications built with IMS, DB2, VSAM, JCL and MQ Series
  • 1-5 years experience with file transfer software such as Connect:Direct, NDM, RJE, SFTP or FTP
  • 2 or more years of experience with Excel, Word, Access, Visio, and PowerPoint
70

Tech Ops Analyst Resume Examples & Samples

  • Provide Level 1 incident management support to QA/UAT testers while engaging external resolver groups for issue ownership and resolution
  • Execute code deployments for both application and databases utilizing automated deployment tools in all testing environments
  • Review daily environment health checks taking necessary action(s) to remediate issues prior to start of business day
  • Provide Infrastructure support during change implementations partnering with GTI support teams during pre and post server patching and reboot activities
  • Provide Second level support to the production support team from infrastructure and environment management perspective
  • Serve as the liaison for support issues that require significant technical expertise and external engagement
  • Bachelor’s degree in computer science, information systems or related field along with a minimum of 8-10 years of overall IT experience with the ability to articulate and document support and operational processes, various tools and monitoring agents
  • 8-10 years of IT/Application Support experience with background in production support operational experience and Infrastructure & Environment Management
  • Minimum of 5 years’ experience with help desk ticketing (such as Peregrine) and change control systems
  • Develop automation scripts/tools to perform regular tasks
  • Document, communicate, and escalate technical issues
  • Conduct or participate in independent root cause analysis of system problems
  • Technical understanding of large enterprise environments
  • Functional understanding of database structures such as SQL and Oracle
  • Engineering architecture, platform configuration, and documentation experience
  • Knowledge of modern development lifecycles, including Waterfall, Agile and iterative development
  • Collaborate with BA, QA and PM team members for effective testing and delivery
  • Key Technology Skills Preferred
  • Proficient working with Unix/Linux OS and in-depth knowledge with permissions
  • Strong understanding of database concepts as well as aptitude with composing database queries and stored procedures
  • Strong concepts of deployment strategies and tools as well as strong understanding of UNIX Server Technologies, Load balancer Infrastructure, WEB, APP and COMM Layers
  • Proficient working with tools like FileZilla, Toad, SQL Dev, SVN, GIT, MQ
  • Experience working with webLogic, Apache, Tomcat and Oracle technologies
71

Tech Ops Analyst Resume Examples & Samples

  • Independently makes accurate and timely technical decisions with minimal management intervention
  • Monitor production Parallel Sysplex LPARs and test LPARs, providing tier 1 and tier 2 hardware/software support for the mainframe complexes
  • Provide proactive judgment and decision making to develop associated actions based on incident alerts and failures
  • Provide tier 1 and tier 2 level support for IMS, DB2, MQ, VTAM and all third party software
  • Perform bi-hourly checkouts initiating MVS and JES2 commands that would identify mainframe contention of CSU resources, applications regions, and batch processing and escalate appropriately, while taking accountability that these wellness checks are done on time and according to Sarbanes-Oxley and auditing standards
  • Monitor the health of the Remote Processing Center (RPC) environments in terms of CNT equipment issues/outages that arise (sorters, printers, channel extenders) and open any ECMs necessary to perform break/fix or upgrades to the environment)
  • Perform mainframe incident analysis and correlation, issuing notification to the documented on-call support application teams. Pro-actively assist team members in performing analysis and required notification requirements
  • Attend shift turnover meeting(s) to review and analyze turnover information, both written and verbal, from onsite/offsite mainframe operational staff. Prepare, review, and correlate information to staff at turnover. Answer questions as needed
  • Attend all IOC team, project, and application support meeting as directed by IOC management
  • Perform Disaster Recovery (DR) testing as required by IOC management. Note: IOC management may require travel to other JPMC IOC sites for DR testing and/or training
  • Experience in Mainframe operations
72

Tech Ops Analyst Resume Examples & Samples

  • Leads, mentors and coaches a team of Operators
  • Research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
  • Provides accurate problem identification, ticket documentation and customer/vendor dialogue
  • Provides activity, progress and status reports to management and keeps management posted of any critical issues
  • Design, document and enforce escalation policies and procedures
  • Minimum 3+ years of overall professional experience in an large-scale, high availability, fast paced, distributed environment
  • Minimum 2+ years’ experience in a technical lead or support management role
  • Minimum 3+ years’ experience with Tandem batch processing, including submitting jobs and validating data
  • Two (2) to five (5) years’ experience in UNIX operating system functionality. UNIX administrative skills a plus
  • Two (2) to five (5) years knowledge mainframe and/or tandem platforms
  • Understanding of monitoring tools a plus
  • One (1) to five (5) years’ experience using scheduler software such as Control-M, CA-7 and/or Netbatch
  • Self-Starter with the ability to identify, troubleshoot, and skilled in problem solving and decision making
  • Proven ability to multi-task, prioritize and attention to detail in a fast paced ever changing environment
  • Establishes strong working relationships with team members and across functions
  • Ability to communicate with technical and non-technical customers
  • Able to work under pressure to resolve issues affecting the production services
  • Two (2) to five (5) years knowledge of mainframe and/or tandem platforms
  • One (1) to five (5) years’ experience with file transfer software such as SNDM & SFTP
73

Tech Ops Analyst Resume Examples & Samples

  • Fluent in Portuguese and English
  • Undergraduate degree in Business Mgmt, Finance or Accounting
  • Knowledge of payment processes and accounting
  • Basic understanding of technology products and services
  • Basic understanding of financial controls
  • Good initiative and assertiveness
  • Strong teamwork attitude
  • Good handling of priorities
  • Self-motivation and organization
74

Tech Ops Analyst Resume Examples & Samples

  • Provides multi-level technical support in defining, developing and evaluating storage products to meet client needs
  • Responsible for ongoing maintenance and support of the storage frames, and to maximize storage uptime,
  • Provides recommendations to improve the storage infrastructure and address/lead critical issues and analysis
  • Works with partner storage teams to ensure the appropriate storage level provisioning is maintained. Monitors server/storage infrastructure and any processes related to these systems
  • Engaging internal customers
  • Coordinating and driving both internal and external vendor IT support teams in resolution activities
  • Providing on-going improvements to event monitoring
  • 8 - 10 years experience in distributed storage environments
  • 8 - 10 years experience in an associated technology (Server, Networks)
  • Knowledgeable in Microsoft Windows, Sun Solaris, HP-UX, AIX
  • Advanced experience of NetApp Ontap 8.x & cDoT
  • Experience in NetApp hardware refresh/migrations
  • Advanced experience of vendor tools for managing, configuring, and troubleshooting (including performance)
  • Intermediate /Advanced experience with large switched fabric environment for Brocade & Cisco
  • Strong scripting automation skills: Perl, Unix shell scripting (Ksh/Bash) and Expect
  • Good understanding of impact and importance of storage services to customers. Sense of urgency around critical issues
  • Good problem solving and analytical skills
75

Tech Ops Analyst Resume Examples & Samples

  • A minimum of two (2) years of experience in a production/support environment with functional experience in incident management
  • And change management
  • Two (2) to five (5) years experience in UNIX operating system functionality. UNIX and Weblogic administrative skills a plus
  • Two (2) to five (5) years experience with mainframe based applications built with IMS, DB2, VSAM, JCL and MQ Series
  • One (1) to five (5) years experience with file transfer software such as Connect:Direct, NDM, RJE, SFTP or FTP
  • Skilled in problem solving and analytical reasoning
76

Tech Ops Analyst Resume Examples & Samples

  • The selected candidate will provide first level support for Consumer & Community Banking business applications, job scheduling, and file transfers for both distributed and/or mainframe platforms
  • This includes code promotion, incident management, functional account management, work request management, event console management, job scheduling, file and database table management, transfer/load/extract data management, application wellness checks, application recovery, and disaster recovery
  • Microsoft Windows server skills
  • UNIX operating system functionality. UNIX administrative skills a plus
  • Knowledge of relational databases (Oracle / SQL Server)
  • Unix scripting such as ksh and perl
  • Scheduler software such as TWS, Control-M, CA7 and/or Zeke
  • Knowledge of mainframe and/or tandem platforms
  • Mainframe based applications built with IMS, DB2, VSAM, JCL and MQ Series
  • File transfer software such as Connect:Direct, NDM, RJE, SFTP or FTP
  • Proficient with MS Office, specifically Excel, Word, Access, Visio, and PowerPoint
77

Tech Ops Analyst Resume Examples & Samples

  • Manages, mentors and coaches a team of at least 7 Operators and Analysts
  • 5+ years of overall professional experience in an large-scale, high availability, fast paced, distributed environment
  • 2+ years’ experience in a technical lead or support management role
  • 3+ years’ experience with Tandem batch processing, including submitting jobs and validating data
  • 2+ years’ experience in UNIX, Stratus, Control M, Tandem and operating system functionality. UNIX administrative skills a plus
  • 2+ years knowledge of mainframe and tandem platforms
  • Knowledge of relational databases preferred
  • Unix scripting such as ksh and perl preferred
  • Basic knowledge of networking technology preferred
78

Tech Ops Analyst Resume Examples & Samples

  • Technical Degree with 5+ years of relevant work experience
  • Cisco CCNA/CCNP certification or equivalent experience required
  • Experience managing various large-scale enterprise network topologies including Load Balancers, DNS, Market Data, and Internet preferred
79

Tech Ops Analyst Resume Examples & Samples

  • Support SFTP, FTPS, and HTTPS file transmissions
  • 5+ years of UNIX, preferably RHEL
  • Experience with Axway Secure Transport
  • Demonstrates a strong understanding product lifecycles as well as how technical systems work and interact
  • J2EE Application servers: WebSphere, Jboss and, Tomcat
  • JMS, IBM MQ
  • Apache Web Server, IBM HTTP Server
  • Excellent oral and written communication skills for technical and non-technical audiences
  • Must be extremely flexible due to the changing priority of project initiatives
  • Must possess superior interpersonal, analytical and organizational skills
  • Must have great attention to detail in planning and documentation
  • Must be able to prioritize tasks and work well under pressure
80

Tech Ops Analyst Resume Examples & Samples

  • Direct the daily operational flow of branch operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
  • Communicate business and work area plans and goals to Management, Application Development, Shared Services Partners and Clients to secure buy-in. Review, approve, and implement recommended changes to plans and lead the development of process and operational improvements
  • Provide leadership for key project initiatives. Work with Project and Product Managers to provide visibility of platform and project health to our stakeholders
  • Champion continuous improvement, including devising new strategies and new opportunities. Set performance standards for the team and ensure operations achieve or exceed performance metrics
  • Improve deployment processes and tools; architecture, design and day-to-day technical support and scheduling/governance models
  • Minimum: Bachelor’s degree or higher, preferably in a technology/business related discipline or equivalent work experience
  • Preferred: Professional Certification in a defined best practice methodology (ITIL, BRMI, PMP, Six Sigma)
  • Minimum of 10+ years experience in IT with a minimum of 5 years in branch operations
  • Ability to drive process throughout a large complex organization
  • Bachelor's Degree or higher or equivalent experience
  • Highly motivated and self starter
  • Knowledge of Enterprise system technologies
  • Experience within a 24x7 Operational/Development environment
  • Exhibit confidence communicating and interacting with senior executive management (Technology: Global and Line of Business CIO's, CTO's and Front Office: Line of Business CEO's, CFO's and COO's)
81

Tech Ops Analyst Resume Examples & Samples

  • Minimum 3 – 6 years working with End User Technology Services Management or other relevant business leadership
  • Experience participating as a subject matter expert or leader in end user (consumables) management and efficiency projects preferred
  • Experience in working with service providers
  • Strong analytical and project/program management skills
  • Experience in technology financial management preferred
  • Extensive experience partnering across multiple geographically distributed organizations with competing priorities
  • Ability to work independently; yet, interact with a wide variety of groups. Highly motivated and self-directed
  • Strong ability to manage multiple tasks simultaneously with proven ability to manage multiple, diverse priorities, achieving desired objectives within deadlines
  • Strong decision making capabilities and the ability to identify problems, propose solutions, and influence change
  • Negotiates to find creative solutions to reach goals of the group and achieve win/win solutions
  • Demonstrated ability to positively interface with other departments, colleagues and senior management
82

Tech Ops Analyst Resume Examples & Samples

  • Owning and delivering key workstreams in the Service Optimization team focused on (but not limited to):-
  • Threat and Vulnerability Management (TVM) – Issue analysis and remediation
  • Configuration Management – Issue analysis and remediation
  • Automation – developing new automation solutions targeted at resolving issues on UNIX servers
  • Root Cause analysis
  • Liaising with key stakeholders such as UNIX Build team, UNIX L2, L3, L4 support and engineering teams, Hardware team to ensure close partnership
  • Managing key work programs in the Service Optimization team Candidate Profile –
83

Tech Ops Analyst Resume Examples & Samples

  • Support and maintain Windows based servers
  • Daily support of inbound incident volume, inbound calls, and other engagement vehicles
  • Troubleshoot and provide technical analysis concerning operating system, network, and application performance issues to resolution. Provide root cause analysis when needed
  • Respond to customer requests for configuration, maintenance, and troubleshooting for infrastructure and business applications
  • Operating system remediation according to risk standards
  • Support patching, ticket queue maintenance, execution of change controls, anti-virus upgrades, and security remediation as needed
  • Effective and timely communication with partners in regard to downtime, project updates, and troubleshooting progress
  • Maintain operating system and application software patch levels on all servers
  • Manage changing daily priorities based on classification and impact
  • Provide detailed technical documentation as needed
  • Minimum of 5-10+ years business and or technology experience relating to Infrastructure Server Operations (mandatory)
  • Experience in a large enterprise environment desired
  • Microsoft HA Windows Clustering and Veritas Software foundations skill set desired
  • Well versed in TCP/IP, DNS, WINS, and Active Directory, with troubleshooting experience
  • Proven experience supporting Enterprise class infrastructure
  • Experience supporting business critical application and infrastructure environments is required
  • Must have production environment experience along with SDLC and Change Control processes experience
  • Excellent client interfacing skills, strong verbal and written communication skills and ability to work with various levels of management
  • Experience operating with colleagues across different time zones and flexibility in order to successfully interact and communicate on a global level
  • Strong analytical skills, organization and decision-making skills
  • Ability to create processes and tools independently
  • Ability to review a function and understand at a level of detail what work is performed and relationships to other functions
  • Aggressive problem diagnosis
  • Change agent and creative problem solver
  • Expert in analytical techniques, communication skills and information management tools
  • Proficient in / influence of multiple business disciplines, functions and knowledgeable about the business' strategic direction
  • Ability to prioritize and multitask well under pressure
  • IIS 7.5, 7.0, 6.0, 5.0
  • VMWare technology and ESX server (and troubleshooting experience)
  • Storage technologies and connectivity
  • Scripting (Power Shell is a plus) and task automation
  • 3rd party application software desirable (and troubleshooting experience)
  • Symantec Anti-Virus Products
  • Netbackup
  • Automation skills plus
  • Linux, AIX or Solaris OS admin skills a PLUS
  • Windows Server Security and best practices
84

Ediscovery Tech Ops Analyst Resume Examples & Samples

  • 5 or more years' experience in eDiscovery, Business Analytics, technology, product management, and/or project management
  • Write clear, unambiguous, measureable business requirements
  • Communicate effectively between business users and technology partners
  • Intermediate knowledge of the inner workings of SQL, Oracle, and SharePoint, Sybase database environment
  • Experience/understanding of business process reengineering and business modeling concepts, business systems development and analysis
  • Basic hands on data analysis skills - ability to query existing data stores and use analytical tools to support requirements, decisions, and recommendations
  • Strong analytical and writing skills, to include solid experience in writing functional and technical specifications
  • Proven data analysis and data verification experience
  • Problem solving abilities; capable of objectively reviewing and understanding issues and tenacious in seeking quick, creative solutions
  • Document processes
  • Excellent written and verbal communication skills and demonstrated ability to interact with all technical and non-technical members of the organization including senior management
  • Experience with statistical reporting and analysis
  • Project Management skills and/or substantial exposure to project-based work structures
  • Proficient with Microsoft products-Word, Excel, PowerPoint, Visio and Project Office
  • Candidate should be able to work alone and with a team to meet target dates. Must be autonomous and comfortable with a constantly changing environment while multi-tasking
  • Certified Business Analyst Professional (CBAP) is a plus
  • Experience with access and controls related activities
  • Experience with production/metrics
  • Experience with incident management, tracking, and reporting
85

Tech Ops Analyst Resume Examples & Samples

  • Responsibilities to perform tasks specific to department, team or subset of product or significant process
  • Manages multiple processes and can be responsible for important results within the function or unit. Examples would include resource reporting, vendor reconciliation and performance reporting to name a few
  • Effects decisions that impact the organization’s P&L – although impact may be moderate
  • Individual contributor role, with demonstrated mastery of an area of specialization broad exposure to general business functions. This include business case creation, vendor reporting, asset management and other areas as they apply to the organization
  • Conflict resolution, change management, influencing, project management, leadership, delegation and coaching skills
  • Ability to drive risk and control agenda
  • LOB, business process and procedures and business applications knowledge
  • Subject matter expert within function
  • Primary focus of the position is the resolution of complex business problems and execution of complex business transactions, processes and engagement
  • Ability to identify risks, establish contingencies for potential or real issues and articulate well-defined solution proposals that have direct impacts on business initiatives
  • Gathers, inputs and manipulates data for routine/standard business and/or financial analysis and reporting purposes
  • Validates accuracy of data and assists with report preparation
  • Helps solve problems and may distribute reports to internal and external audiences
  • Responsible for all activities in assigned area including developing and maintaining standards, and working on most complex/sensitive projects
  • Have project management responsibilities or may have responsibility for managing a process within the functional area
  • Coordinates cross-functional teams across multiple disciplines to assure compliance with objectives on high complexity initiatives
  • Works with project teams through project lifecycle from ideation to project execution, including the approval and demand management process, and ensures quality and timeliness of project completion
  • Participates in activities, monitors details, and sets priorities
  • Escalates project issues and risks appropriately, and drives them to resolution
  • Identifies and documents best practices, and drives implementation
  • Independently develops value-adding business solutions
  • Prepares standard and ad hoc management reports and presentations
  • Performs business analysis, process design and requirements development sessions
  • Preparing reports and statistics related to the various business initiatives and executive management needs
  • Consulting functional teams to obtain relevant data and insights on demand
  • Developing and measuring key performance indicators to track and evaluate vendors and peer groups
  • Coordinating with CBB BMO Office and Corporate finance Business Managers to ensure the forecasting process for various business related items
  • Forecasting resources and project hours
  • Planning small to mid-sized initiatives and formulating action plans
  • Executing Strategic Partnering with LOB Customers and various named vendors
  • Acquiring diverse application/service domain knowledge
  • Communicating upward to various levels of management
  • Driving cross-functional collaboration to influence projects and initiatives to support the fulfillment based on business objectives
  • Proficientin business applications knowledge such as Microsoft Excel, Word, PowerPoint and SharePoint
  • Proficientin Evaluation of impact to Total Cost of Ownership for applications and processes in their preview
86

Tech Ops Analyst Resume Examples & Samples

  • 4+ year of experience in Application development with Java & J2ee technologies
  • Good understanding Object oriented design methodologies
  • Solid analytical & problem solving skills
  • Knowledge of XML, web services
  • Aware of database concepts and used any relational database like Oracle/DB2/SQL Server
  • The candidate must have strong technical, analytical and communication skills
  • Candidates must be able to manage multiple threads and changing priorities successfully
  • Technical knowledge or skillful in the following
  • .NET 1.1 - 4.0 (WPF, WCF, WF, LINQ, ASP.NET, ADO.NET, Multithreading, EntLib)
  • SQL Server 2012/2008/2005, T-SQL, SSIS, Oracle 8i/9i/10g, PL-SQL
  • Java / J2EE + Weblogic
  • 5-7 year of experience in Application development with ASP.Net and C#
87

Tech Ops Analyst Resume Examples & Samples

  • 5+ years of experience in information technology with an emphasis on ATM, Desktop, Server technologies in banking center environments is strongly desired
  • Must possess ability to exercise excellent judgment and decision making skills in the heat of the moment
  • Demonstrable working knowledge of incident/change/work request tools is required; HP Service Manager, ITSM, CMDB, TAMS are desired
  • Demonstrated experience working closely with, and across, multiple teams in a global organization; ability to build relationships both from a customer and technical point of view
  • Must be able to work unconventional shifts
  • Certification or strong knowledge of ITIL concepts is very advantageous
88

Tech Ops Analyst Resume Examples & Samples

  • Bachelor’s Degree from an accredited college or university in related field
  • Minimum of 4 years of experience in data analysis, statistics, and data modeling
  • Demonstrated proficiency in Tableau, QlikView or equivalent data visualization/BI software
  • Experience in building forecast and predictive data models
  • Proven ability to understand process mapping and definition of continual improvement opportunities
  • Willingness to participate in all levels of project work when necessary and continuously serve as a team player
  • Excellent verbal/written communication and interpersonal skills
  • Strong analytical skills and Executive presentation skills
  • Must possess knowledge and experience of Microsoft Office and Share point
  • Must possess knowledge and experience of Business Objects, HANA and other Business Intelligence tools
89

Tech Ops Analyst Resume Examples & Samples

  • Minimum 3-5 years’ experience of infrastructure management in automated software delivery service field
  • Experience with Software installation packaging is desired (Wise Installer, Admin studio, Package studio, Install Shield, Wininstall, Radia packager)
  • Minimum 2 years’ experience with Microsoft Active Directory
  • Minimum 2 years working with any OS provisioning method or tool; ADS, RIS, PXE, BootP, Opsware, BladeLogic, Radia, HP Client Automation, Server Automation etc
  • Minimum 3 years system automation scripting; VB/VBS, REXX, SQL Scripts
  • Prefer experience in a large enterprise support environment (5000+ users)
  • Good understanding of industry best practices for product release and change control
  • Experience with VMWare or other virtualization platforms a plus
  • Professional working knowledge of network
  • Strong troubleshooting and initiative skill
  • Strong, clear communication skill; oral, written and email
  • Strong customer service focus and excellent interpersonal skills
  • Understanding Financial Services Industry
90

Tech Ops Analyst Resume Examples & Samples

  • Define project scope, stakeholders, risks and issues
  • Draft project plan, business requirements
  • Manage communication of status updates to stakeholders and Senior Management (Business Managers, Controllers, Compliance, Operations, Technology etc.) through presentations and reports used in different forums
  • Build and maintain working relationships with stakeholders in the different businesses our team supports and functions (e.g., Legal, Compliance, Technology, Operations, etc.)
  • Partner with stakeholders, providing guidance and analysis, helping identify and escalate issues/risks/dependencies and facilitating communication across teams
  • Partner with technology to ensure the design and build requirements meet business needs
  • Coordinate working group meetings, setting the agenda, preparing meeting materials, documenting minutes and ensuring clear ownership of action items
  • Coordinate, plan and oversee the execution of testing across all lines of business
  • Provide root-cause analysis and process improvement recommendations when control gaps are identified
  • Partner with other functional areas to ensure seamless project execution and delivery, include coordination with cross functional or operational resources
  • Utilize existing business intelligence metrics and management reporting
  • Implement strategic initiatives related to new or enhanced security products and toolsets on supported platforms
  • Exercise a high degree of initiative and independent judgment in coordinating and prioritizing work
  • Identify opportunities to automate or streamline current processes
  • Experience with the following tools (and back-end databases) required: GEI/IDCert, ID Integrate, ARMS, IIQ, MIT, CRRs, CRT/CAA, Operational Dashboards, COMPASS, ART, P2, Inventory Engine, RSAM/EURC/IBID, IDOwner, EPV, SEAL, TAMS, Compass, Compliance Engine, DBPortal
  • Understanding of information security, key controls and how they impact the business from an operational or systems perspective
  • Ability to prioritize and execute on multiple, simultaneous, complex priorities
  • Large scale project manager experience
  • Strategic thinking and proven leadership skills
  • Excellent relationship building, team building and stakeholder management skills
  • Strong analytical, data management and problem solving skills
  • Strong written, verbal and presentation communication skills. Customer focused and professional
  • Ability to articulate complex issues concisely and communicate effectively and comfortably with senior people
  • Ability to thrive in a changing work environment, high level of energy and can work under pressure with minimal supervision
  • Ability to execute tasks under aggressive targets and effectively manage to changes in plan
  • Ability to critically challenge when warranted with the goal of resolving issues
  • Excellent working knowledge of MS SharePoint, Visio, Excel (pivot tables, v-lookups, etc.) and PowerPoint, and Microsoft Project desirable
91

Tech Ops Analyst Resume Examples & Samples

  • Manage metrics reporting, KPI, KCI and design to conduct risk control process re-engineering
  • Manage communication status updates to stakeholders and Senior Management (Business Managers, Controllers, Compliance, Operations, Technology etc.) through presentations and reports used in different forums
  • Provide root-cause analysis and recommendations when control gaps are identified
  • Bachelor's Degree in Computer Science, IT, Business/Finance or equivalent experience
  • 6+ years of Corporate Banking Industry or professional IT experience
  • 3+ years experience in identity and access administration, global operations, business operations and/or technology risk management is required
  • Results oriented, strong analytical skills and attention to detail
  • Familiarity with IT risk management framework and control self assessment process is desired
  • Demonstrate effectively interact with senior management across diverse cultures
  • Experience with the following tools (and back-end databases) desired: GEI/IDCert, ID Integrate, ARMS, IIQ, MIT, CRRs, CRT/CAA, Operational Dashboards, COMPASS, ART, P2, Inventory Engine, RSAM/EURC/IBID, IDOwner, EPV, SEAL, TAMS, Compass, Compliance Engine, DBPortal
  • Industry recognized certifications (CISA, CISM, CRISC) recommended. #DI
92

Tech Ops Analyst Resume Examples & Samples

  • Detailed understanding of MQSeries messaging and how it functions in secure environments
  • Must be able to work with and leverage skills from other teams in the organization
  • Experience working in a customer facing role and part of a geographically distributed team
93

Tech Ops Analyst Resume Examples & Samples

  • Work closely with Operations Manager, other FTEs and FTCs on risk and audit remediation items
  • Ability to take complex direction and also work independently with minimal supervision
  • Pharos and Equitrac support
  • DR events support
  • P1 events support
  • 5 years experience with windows Active Directory structure, security right and administration
  • 5 years experience in developing detailed process workflow with automation orientation
  • 5 years experience in developing 'proactive' processes designed to alert/eliminate problems before they escalate to an issue
  • 5 years experience using Windows scripting commands such as PowerShell
  • Knowledge of the business processes that are supported by the work flow. Excel, PowerPoint, Access and Word. 5 years experience with Excel
94

Tech Ops Analyst Resume Examples & Samples

  • Respond to daily endpoint security tool incidents
  • Maintain Infrastructure
  • Execute application changes and policy setting changes
  • Add and remove security blocks
  • Monitor system health of all applications
  • Candidate must have in depth knowledge patching of Microsoft products and packaging experience
  • Knowledge of browser user profiles, persistent and roaming. Experience in troubleshooting and providing solutions for complex web applications/sites, HTML5/CSS3/JS
  • Have in depth knowledge of Windows and OS X on physical and virtual platforms
  • Experience packaging customized applications in MSI, EXE, VBS, SWV, App-V, DMG/PKG and Bash
  • Have in depth knowledge of Group Policy Object design
95

Tech Ops Analyst Resume Examples & Samples

  • Provide operational leadership to teams and support of assigned control processes
  • Utilize metrics and perform root cause analysis to identify opportunities for process and access control improvements and increased operational efficiencies
  • Provide ongoing coaching to support employee performance development and career growth
  • Communicate with tech and non-tech resources and distill complex ideas and systems into simple concepts and processes that is comprehensible to a diverse audience
  • Oversee operational tasks to support and strengthen security access and controls
  • Collaborate and build consensus between operations and tech teams on projects from concept through implementation
  • Develop and document processes, procedures, business requirements, perform UAT and PVT testing
  • Develop and manage project plans to ensure ownership, accountability and adherence to timelines to ensure success
  • Perform data mining activities using SQL queries or other tools and complex data analysis to identify trends and gaps
  • Develop executive level reports and presentations to highlight trends, accomplishments, tactical n strategic plans
  • Bachelor’s Degree in a business or information technology related field
  • 5 years management / leadership experience
  • Outstanding analytical, communication and problem-solving skills with the ability to develop solutions to complex analytical/data-driven problems
  • Experience in developing detailed process workflows with automation orientation
  • Solid understanding of operations and global banking business
  • Strong experience with Oracle, SQL, and Microsoft Office products: Visio, Excel, PowerPoint, Access, Word
  • 2- 4 years experience in one or more of the following: IDCert, ITRC, RSAM, IBID, EURC, ID-INTEGRATE desirable
  • Knowledge of Identity and Access Management controls, principles, methods, and regulatory related obligations preferred
96

Tech Ops Analyst Resume Examples & Samples

  • Respond to daily operational tasks
  • Implement security solutions as well as
  • Perform computer system and/or network security vulnerability assessments and scans to identify, evaluate and mitigate security risks
  • Ensure availability/coverage of critical systems/agents
  • Prevent critical data loss
  • Resolve day to day incidents
  • Maintain application infrastructure
  • Automate testing/scanning/mitigation tools
  • Improve security infrastructure and reporting
  • Support compliance and audit activities
  • Have in depth knowledge with security tools Tanium, Bromium, DLP, SEP & EMET
  • 5+ years of experience working in an endpoint security environment for both server and desktop platforms implementing changes and responding to incidents in 5 key endpoint security applications
  • Qualifying candidates must possess the ability to analyze and resolve complex issues along with implementing changes to the applications including frequent policy changes
  • Have the ability to look at day to day operations and monitoring and make suggestions to automate and streamline processes
  • Must have good verbal and written communication skills able to interact with team members, support teams, senior management and other internal customers
  • Strong documentation and analytical skills are required
  • 5+ years of related experience in end user computing
  • Primary working hours will be daytime shift Monday – Friday between the hours of (7 AM - 6 PM) but work hour flexibility and overtime will be required to meet production support needs
  • Participation in rotating on-call duties providing 24/7 support is also required
97

Tech Ops Analyst Resume Examples & Samples

  • Provide architecture and engineering design of Core web browsers
  • Maintain the firm’s browser strategy and roadmap
  • Partner with LOB’s to ensure their browser needs are met
  • Provide browser security while maintaining functionality
  • Respond to frequently escalated site/web app issues
  • Engineer and deliver timely solutions when necessary
  • Candidate must have in depth knowledge of Internet Explorer, Firefox, Chorme and Safari
98

Rev Tech Ops Analyst Resume Examples & Samples

  • Revises and maintains training materials for teams as the depth and scope of these teams change over time
  • Revises/modifies materials to train employees and outsourcers to support: Terminals, PC Software Support, AgentConnect, Account Deposit, Bill Payment, self-service kiosk, and any new technologies not included in official training programs today
  • Works with MoneyGram Training and Instructional Design team to validate training materials and ensure proper training materials are written to support new product launches, etc
  • Subject Matter Expertise (SME) escalation support for trainers and Supervisors at vendor sites; Travels to deliver training on site or deliver remote training to level 2 or level 3 teams; provide training support to L1 trainers at outsource locations
  • Provides feedback regarding areas for improvement within training
  • Performs UAT testing, and works with teams to develop and execute test cases
  • Oversight/double checks validity of training, QA and skill check programs at vendor sites, ensuring the support teams are getting all the tools and knowledge they need to provide quality support to agents
  • Acts as backup knowledgebase approver: approves knowledge articles and process changes prior to publication
  • 3-5 years hands-on experience supporting MoneyGram POS technology including legacy Money Order systems (TANDEM, Delta, DNet, DeltaWorks, PowerTransact)
  • 3-5 years proven customer service experience, and must communicate clearly, courteously and professionally
  • 3+ years’ experience with a service desk tool
  • Microsoft Office (Excel, Word, Outlook)
  • Strong demonstrated planning, problem solving, and analytical skills
  • Ability to create basic queries in a BI reporting tool (e.g., Cognos, Business Objects, ORACLE)
  • Excellent written and oral communication skills. Ability to communicate technical information to non-technical personnel
  • Remedy, INFRA, Service Center
  • Ability to anticipate problems, contribute innovative solutions to management
  • Proven ability to effectively lead teams and individuals through changes, adapting well to new directions in business requirements
  • Demonstrated ability to probe, diagnose and resolve customer issues. Excellent listening skills. Detail oriented
  • Ability to prioritize and handle multiple tasks, while working with minimal supervision
99

Tech Ops Analyst Resume Examples & Samples

  • Basic knowledge of SQL/PLSQL
  • Good at Control M and other job monitoring tools
  • Knowledge of HPSM, Sharepoint
100

Tech Ops Analyst Resume Examples & Samples

  • Ability to work in deadline oriented and controlled environment
  • Ability to demonstrate flexibility and adaptability to rapidly changing business and technology needs
  • Self motivated and proactive with the ability to work in a team
  • Ability to travel on short notice across region and/or internationally
  • Working knowledge of Risk & Controls within a technology environment
  • Excellent understanding of the international branch technology environment
  • Excellent knowledge of firm data protection standards
  • Excellent understanding of the firms media management tool sets (Vertices/ETRS/VDQ/VDAT)
  • Strong attention to detail, high level of accuracy and problem solving skills
  • Organizational, time management and multi-tasking skills
  • Strong presentational skill sets verbally, visible and written
  • General knowledge of Microsoft Suite with in depth knowledge of Excel
  • Strong communications, interpersonal, and consultative skills
  • Ability to take initiative and use proactive approach, exhibit sense of urgency
  • Excellent analytical ability and proficient technical skills