Supervisor, Care Resume Samples
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Supervisor, Care Resume Samples
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DS
D Shields
Dorcas
Shields
278 Aidan Spur
Phoenix
AZ
+1 (555) 730 5381
278 Aidan Spur
Phoenix
AZ
Phone
p
+1 (555) 730 5381
Experience
Experience
New York, NY
Supervisor Dolphin Care
New York, NY
Mante, Crist and Konopelski
New York, NY
Supervisor Dolphin Care
- Collaborates with management to design and implement staff development
- Recognize social compatibilities and manage dolphins accordingly to enhance optimum responses
- Establish and ensure adherence to department policies for
- Maintain a safe and sanitary environment for animals, co-workers and guests
- Facilitate the collection of medical samples as requested by Dolphin Care Management and Veterinary Staff
- Perform daily observations of all dolphins and report any abnormalities and concerns
- Manage and facilitate assigned projects and programs
Boston, MA
Customer Care-voice Supervisor
Boston, MA
Lebsack-Ruecker
Boston, MA
Customer Care-voice Supervisor
- Monitors daily progress/status and makes adjustments/corrections to ensure optimal performance and service
- Builds strong relationships with customers and across work areas to improve services and ensure service levels are
- Provides front line supervision to a Call Center that takes incoming insurance related phone calls from agents and policy holders. Has direct leadership responsibilities for between 12 and 20 direct reports
- Monitor attendance, timecards, sick time, etc. Has authority to recommend and take action as to the hiring, firing, advancement, demotion or promotion of team members. Responsible for career development, planning, performance and pay discussions of team members
- May contribute to the financial and resource planning for the results of the team. Leads improvement initiatives. Reviews structured problems, selects and applies standards and guidelines. Identifies underlying issues and considers possible alternatives
- Monitor attendance, timecards, sick time, etc. Has authority to recommend and take action as to the hiring, firing, advancement, demotion or promotion of team members
- Responsible for career development, planning, performance and pay discussions of team members
present
Phoenix, AZ
Customer Care Center Level Supervisor
Phoenix, AZ
Tremblay Group
present
Phoenix, AZ
Customer Care Center Level Supervisor
present
- Work with Site Supervisor to develop teamwork within the department in order to achieve departmental goals and assist in achieving those goals
- Perform all other duties as assigned by the Site Supervisor or Call Center Operations Manager
- Recruit, select, hire, develop and evaluate staff as necessary to maintain the operation
- Managing an average of 6 Customer Service Representatives including conducting timely and meaningful performance evaluations
- Provide clean and accurate weekly/monthly spreadsheets
- Create and implement scripts/Wiki documents for all calls to be used by the staff
- Work directly with the Site Supervisor and WFM in order to properly staff the care center
Education
Education
Bachelor’s Degree in Customer Service
Bachelor’s Degree in Customer Service
University of Tennessee
Bachelor’s Degree in Customer Service
Skills
Skills
- Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
- Intermediate knowledge of community, state and federal laws and resources knowledge of community, state and federal laws and resources
- Intermediate Other Strong clinical knowledge of broad range of medical practice specialties
- Intermediate Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
- Intermediate Knowledge of community, state and federal laws and resources Knowledge of community, state and federal laws and resources
- Strong clinical knowledge of broad range of medical practice specialties
- Intermediate strong clinical knowledge of broad range of medical practice specialties
- Intermediate ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
- Intermediate Ability to effectively present information and respond to questions from families, members, and providers
- Intermediate ability to lead/manage others in a matrixed environment
15 Supervisor, Care resume templates
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1
Supervisor Demand Planning Abbott Diabetes Care Resume Examples & Samples
- Responsible for executing tactical components of monthly Demand Planning and S&OP processes including but not limited to: consensus forecasts, cross-functional assumption alignment, and management review presentations; backorder tracking, reporting and resolution; managing the supply change request (SCR) process
- Work cross-functionally to achieve organizational goals; coordinate with commercial management to develop product lifecycle; drive adherence to accountability; support project teams to ensure project success; provide regular benchmarking and adjust processes where beneficial
- Generate predictable forecasts for maximum benefit for resource allocation, capital utilization and investment decisions, including but not limited to: ability to dependably manage inventory and achieve DOH targets, reduce distressed inventory and assess staffing requirements; responsible for managing lot sequestering for key customers and the allocation process
- Monitor and recommend modifications to service metrics and safety stock levels; responsible for communicating product supply including decisions to reposition inventory throughout the world to minimize customer backorders
- Develop and recommend contingency plans in response to unexpected changes in demand/supply; provide timely and thorough assessment of problems and formulate solutions; propose solutions which present minimal disruption to the business; develop processes to mitigate reoccurrence
- Participate in the preparation of executive level summaries and key assumptions, findings and observations along with actionable information; interpret ambiguous data; draw conclusions and provide recommendations
- Monitor the monthly performance of sales and manufacturing to identify and communicate trends that indicate gaps
- Monitor and recommend modifications to manufacturing forecasts to optimize customer product supply service levels and days on hand finished goods inventory within assigned Area
- In coordination with Marketing, transition strategy and forecasts during product transitions including product launches, end of life, conversions and transfers. Establish benchmark models for assisting Marketing in forecasting new products
- Develop a dashboard and manage a reconciliation process with global commercial finance to identify variances between monthly demand forecasts and quarterly rLBE process
- Comprehensive knowledge and ability to apply business concepts, procedures and practices to daily tasks
- Demonstrated initiative and problem-solving skills; critical-thinking skills
- Ability and aptitude to use various types of databases (FORE, LOGILITY, COGNOS, MS Excel) and other computer software
- Executing strategy as communicated by the department manager; coordinating and assisting in the implementation of processes
- Contributing to short-term, mid-range and long-term organizational goals
- Demonstrating continual improvement in forecasting and planning activities
- Candidate works under general direction and independently determines and develops approach to solutions and identifies and quantifies risks and their consequences relative to the success of a project / task and recommends appropriate action, decisions or recommendations to achieve departmental / project / task objectives
- Drives functional performance to ensure cross-functional standards and expectations are met
- Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors where strategic and tactical decisions will be made based upon data the individual provides in both formal and informal settings
2
Customer Care-voice Supervisor Resume Examples & Samples
- Provides front line supervision to a Call Center that takes incoming insurance related phone calls from agents and policy holders. Has direct leadership responsibilities for between 12 and 20 direct reports
- Continuously monitors Service Levels, Calls Holding, Abandonment Rates, etc. and makes appropriate adjustments throughout the day
- Be an available resource for escalated and/or queue calls holding
- Prepares various month end reports for call center results
- Motivate, coach and communicate with the associates by being visible on the floor
- Monitor attendance, timecards, sick time, etc. Has authority to recommend and take action as to the hiring, firing, advancement, demotion or promotion of team members. Responsible for career development, planning, performance and pay discussions of team members
- May contribute to the financial and resource planning for the results of the team. Leads improvement initiatives. Reviews structured problems, selects and applies standards and guidelines. Identifies underlying issues and considers possible alternatives
3
Care Coordinator Supervisor / Arizona Resume Examples & Samples
- P/C systems literate including Windows, and Microsoft Outlook, Excel and Word programs
- Ability to prioritize and manage multiple tasks with efficiency
- 2 – 3 years supervisory experience in Federal, State and Local government programs preferred
- Working knowledge of healthcare products preferred
4
Supervisor, Inbound Customer Care Resume Examples & Samples
- Define outcomes with clarity so everyone understands the definition of success and expectations for the role
- Focus on the unique talents and strengths to drive personal development and growth for each of your team members
- Provide accurate and timely feedback and validation on a regular basis for key performance measures and progress/attainment toward defined outcomes
- Objectively and constructively review phone calls with team members with the purpose of continuous improvement in both interpersonal skills and customer engagement
- Perform business and team member reviews on a bi-weekly basis with all employees individually to build more effective communications, bring focus to alignment of activity and outcomes, understand training and development needs, and to provide insight for the improvement of individual performance
- Be visible and available for all team members on the floor, always and without exception
- Demonstrate complete ownership of escalated customer interactions, with the fundamental philosophy of doing the right thing for each one
5
Sales Supervisor Renal Care Solutions Resume Examples & Samples
- Bachelor’s degree in Business, Marketing, Economics, Biology, or Medical School. MBA preferred
- Language: Advanced English
- At least 5-10 years in sales/marketing experience in the health care industry
- At least 5 years’ experience in hospital setting or with medical community
- Experience in providing training of Medical Devices
- Experience developing Start-ups
- Working knowledge of Renal Care Products & End Stage Renal Disease Conditions (preferred)
- Evidence of achieving established sales goals
- Excellent planning, organization and presentation skills
- Disposition to work and travel (estimated at 20% travel), as well as ability to attend regional and/or global meetings
6
Customer Care Titles Supervisor Resume Examples & Samples
- 1-3 years automotive finance and Title experience with some exposure to Customer Care and Customer Accounts
- Ability to effectively manage a highly complex and critical team with dependence and support from other areas not under your direct control (DMV, Vendors, Auctions, Remarketing, VWoA, etc.)
- Knowledge and demonstrated skill in Microsoft Office products
- Mathematical Aptitude
- Strong Bank/Captive Credit background on company procedures and regulations
- 3-5years automotive finance and Title experience with some exposure to Customer Care and Customer Accounts
- Vendor relationship building
- Negotiation skills and attention to detail
- Ability to establish consensus to achieve business goals
- Strong negotiation skills and attention to detail
- Direct responsibilities as needed
7
Care Continuity Supervisor Resume Examples & Samples
- Working familiarity with the Care Continuity tool as well as general understanding of clinical flow related to discharge planning
- P/C systems literate including Windows, and Micorsoft Outlook, Excel and Word programs
- Detail oriented, with strengths in dealing with multiple facilities, Supervisors, and Hospital platforms
- Bachelors Degree in Business Administration, Marketing and/or related field or equivalent experience preferred
- 3 – 5 years experience in healthcare finance administration preferred
- Must be able to walk through a hospital environment, including across broad campus settings and Emergency Department environments, and visit patients at bedside
- Both Hospital and Office facilities, in direct contact with Patients and Staff
8
Supervisor Laboratory Point of Care Pocc Resume Examples & Samples
- Nationally recognized certification as a medical technologist
- Florida State Licensure as a MEDICAL TECHNOLOGIST SUPERVISOR in all Laboratory areas is required
- Bachelor's Degree is required
9
Supervisor, Clinical Care Resume Examples & Samples
- Supervises a staff of nurses to achieve successful quality outcomes and benefit maximization towards members care
- Monitors and tracks production and quality driven work/outcomes on assigned staff
- Associate degreed RN in state of practice is required
- Preferred A Bachelor's Degree in state of practice
- Required 4+ years of experience in a clinical or utilization management setting with exposure to pre-authorization, utilization review, concurrent review, and/or discharge planning
- Required 1+ year experience in leading/supervising others in a clinical or managed care setting (preferred) where you functioned in a team lead or senior capacity, providing mentoring, training, support, and guidance and functioned as a subject matter expert (SME)
- Intermediate demonstrated problem solving skills
- Intermediate knowledge of community, state and federal laws and resources knowledge of community, state and federal laws and resources
- Intermediate ability to effectively present information and respond to questions from families, members, and providers
- Intermediate ability to work within tight timeframes and meet strict deadlines
- Intermediate ability to lead/manage others
- Intermediate previous experience working with treatment teams to meet the healthcare needs of participants
- Intermediate ability to lead/manage others in a matrixed environment
- Intermediate ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
- Intermediate knowledge of utilization management principles and criteria sets
- Intermediate strong clinical knowledge of broad range of medical practice specialties
- Required intermediate Microsoft Excel
- Proficient in Microsoft Outlook applications, including Word, Power Point and Outlook
- Required intermediate ability to use proprietary health care management system
10
Supervisor, Golfer Care Resume Examples & Samples
- Provide direction to a large team of vibrant Golfer Care specialists that leads to unparalleled, personalized Golfer care through all possible channels (phone, email, web, mobile)
- Coach Golf Care Specialists in delivering our “why” and committing to the personal development of our next leaders
- Enthusiastic and willing to be pro-active, think on your feet, and solve problems efficiently and effectively
- Consistently, over-deliver for our golfers while creating ‘wow’ moments for them!
- Passionate about understanding our golfers’ needs and transforming insight into awesome experiences
- Create clear and concise expectations, maintain transparent scoreboards, encourage and coach performance regularly, deliver accountability with honest feedback
- Encourage Golfer Care Specialists in maintaining a high energy, engaging, servant culture
- Administer and drive efficient daily workflow processes through the use of operational metrics to gauge performance and ensure timely service
- Administer and drive a quality program to certify that a high level of accuracy and Golfer Care are consistently being delivered, utilizing NPS as the primary driving metric
- Serves as resident expert for escalated Golfer concerns
- Bachelor’s degree in a related field preferred or at least two years Customer Service experience within an e-commerce-driven organization
- Knowledge of golf and tee times distribution preferred, previous experience with golf marketing and technology products strongly desired
- Exceptional communication skills with PowerPoint and Excel proficiency; familiarity with SalesForce.com strongly desired
- Able to be self-motivated by a fast-paced working environment
- Well organized with great attention to detail
- Technical knowledge of customer care applications and processes preferred
11
Customer Care-voice Supervisor Resume Examples & Samples
- Provides front-line supervision to an operational, production, sales, service or administrative team
- Delegates assignments; plans and allocates work of the team
- Supervised team typically responsible for high number of transactions or processes
- Supervised team typically performs a single task or multiple, but closely related tasks
- Impacts team results through work of self and others
- Assumes responsibility for accuracy, service and results of a team
- Develops tactical plans, schedules, and key milestones
- 6-8 years of relevant experience or equivalent combination of education and work experience
12
Supervisor, Care Team-lvn Resume Examples & Samples
- Prepares patients for examinations and other procedures
- Coordinates with clinicians and ancillary departments to plan daily work assignments according to staff abilities, patient and clinician schedules, patient flow and procedures
- Backs-up Care Team Member 1 and care Team Member 2 as needed
- Ensure proper staffing/scheduling/CTM rotations
- Identifies and participates in quality improvement projects
13
Supervisor, Care Team-lvn Mission Hills Resume Examples & Samples
- Performs simple to moderately complex nursing procedures within the scope of practice of an LVN
- Under the direction of a clinician or Registered Nurse implements a plan of care by performing nursing interventions and assisting with procedures
- Performs various patient tests and procedures within the scope of practice of an LVN
- Maintains clinical standards outlined in the clinical operations policies and procedures manual. Identifies deficiencies and makes recommendations for change
- Performs telephone screening under the direction of clinician
- Participates in Care Team member hiring and termination
14
Supervisor, Care Team-lvn Resume Examples & Samples
- Add Specific Job Functions for this Supervisor role
- Minimum: Over 1 year and up to and including 3 years of experience
- Minimum: Previous supervisory experience
- Preferred: 3-5 years of experience in a healthcare setting
- Preferred: Previous managed care and/or ambulatory care experience
- Proficiency in Microsoft office applications (Word, Excel)
- Bilingual in English and Spanish (may be required)
15
Supervisor Digital Care Resume Examples & Samples
- Monitor, maintain and enhance processes, ensuring all regulations are met and the highest level of customer service is exhibited in resolution
- Identify and communicate trends to senior and executive management, digital care agents, and other internal departments; including call center departments and frontline staff
- Conduct frequent training and calibration sessions on QA and root cause techniques, policies, and procedures
- Supervise Digital Care Analysts ensuring processes are followed correctly and in a timely fashion
- Supervise Digital Care Analysts ensuring resolutions are accurate and facilitated properly
- Lead team to maximize efficiency, eliminating waste, creating new techniques, and adjusting current procedures as necessary
- Propose system and process enhancements to increase efficiency and further improve the overall customer experience through all digital channels
16
Supervisor Inbound Sales & Care Resume Examples & Samples
- Provides supervision and support to work functions assigned within the position’s area of responsibility
- Ensures that adequate staffing is in place to handle the work function assigned to the position’s area of responsibility
- Monitors individual employee performance on an ongoing basis. Responsible for conducting formal reviews with employees under this position’s supervision, as required in the Company’s policy on performance evaluation
- Acts as the primary point of contact on customer issues that require escalation
- Monitors, evaluates, and takes corrective action necessary to meet or exceed objectives assigned to his or her area of responsibility by the Call Center Manager
- Assist Corporate and Region Customer Service Staff in planning and implementing new procedures promptly, allowing Customer Service employees the ability to carry out their responsibilities
- Assists in the selection and training of new employees within the Customer Service Center
- Promotes good employee relations through effective communication and support of Customer Service and Telecom policies
- Review daily reports relating to area of responsibility, taking corrective action required to obtain objectives. Reports to the Call Center Manager issues that can affect the overall performance of the Customer Service Center
- Candidates with experience in call center environments
- Experience with Ensemble or similar programs
- Experience with managing 20+ employees
17
Care Line Supervisor Resume Examples & Samples
- Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
- Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager
- To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies
- Conducts shift briefings to ensure hotel activities and operational requirements are known
- Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive
- Prepare induction programs for new employees and allocate sufficient time for their implementation
- Provide input for probation and formal performance appraisal discussions in line with company guidelines
- Demonstrate Awareness of Occupational Health and Safety policies and procedures and ensure all procedures are conducted safely and within Occupational Health and Safety guidelines and ensure your direct reports do the same
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
18
Customer Care Center Level Supervisor Resume Examples & Samples
- Recruit, select, hire, develop and evaluate staff as necessary to maintain the operation
- Direct reports include Care Center Reps
- Supervise care center reps, hourly, full-time and part-time as needed
- Ensure service goals are met by staff
- Payroll and payables are submitted correctly within Finance guidelines
- Other supervisory duties as assigned
19
Supervisor Dolphin Care Resume Examples & Samples
- Engage, entertain and inspire all who visit The Mirage by making a focused commitment to S.H.O.W. service standards
- Lead and consistently demonstrate a complete understanding of MGM Resorts International S.H.O.W. service standards
- Demonstrate the ability to effectively manage/train all dolphins in the collection including all husbandry behaviors
- Demonstrate the ability to effectively manage/train multiple groups of dolphins
- Maintain a positive, professional relationship with all members of the Animal Care Dept
- Ensure the safety of our animals, by overseeing and participating in the daily care of our collection
- Training through positive reinforcement
- Daily assessment of behavior and appetite
- Physical condition of dolphins
- Regular body weights of dolphins
- Standardized husbandry behaviors maintained for all dolphins
- Establish and ensure adherence to department policies for
- Ethical behavior management techniques
- Appropriate use of enrichment techniques
- Monitoring the quality and nutritional content of animal diets
- Work closely with veterinary staff to coordinate activities
- Assist with coordinating animal transports
- Participate in animal related discussions regarding: reproduction activities, husbandry, training, etc
- Monitor all construction activities to ensure the safety of our animals, guests and staff
- Supervise and assist Dolphin Care Staff in all daily duties and dolphin interactions
- Increase behavioral repertoire of all assigned dolphins while supervising and ensuring an increase of behavioral repertoire of the entire dolphin population
- Recognize social compatibilities and manage dolphins accordingly to enhance optimum responses
- Collaborates with management to design and implement staff development
- Be proficient in the safe restraint of dolphins for medical procedure and/or transport, which may include endoscopy, ultrasound, radiographs and other necessary veterinary procedures
- Mentor Dolphin Care Specialists in all aspects of animal husbandry, animal training and facility operations
- Facilitate the collection of medical samples as requested by Dolphin Care Management and Veterinary Staff
- Oversee and be responsible for the administration of daily vitamins and prescribed medications
- Maintain a safe and sanitary environment for animals, co-workers and guests
- Manage and facilitate assigned projects and programs
- Comply with all USDA regulations pertaining to marine mammals
- Continue to acquire knowledge and maintain a working understanding in the areas of animal husbandry, natural history, animal health and anatomy
- Employment is contingent upon completing and passing a dive physical
- Preform all other job related duties as requested
- At least 5 years of experience in the care and training of marine mammals
- Must be SCUBA certified
- Comfortable talking to large groups of guests and on a microphone; public speaking
- Excellent customer skills
- Able to lead and mentor a team
20
Comprehensive Care Mgmt Supervisor Resume Examples & Samples
- Location/Facility – Lakeway
- 5 years of experience
- Licensed Social Worker or Registered Nurse
21
Supervisor, Clinical Care Services Resume Examples & Samples
- Manage team members’ performance through the review of qualitative and quantitative performance results on a regular and ongoing basis. Provide constructive feedback and set improvement milestones when indicate
- Regularly assess the clinical performance of staff via documentation audits, live service observations and other performance management tools
- Set clear performance expectations with team and communicate how performance goals are linked to organizational goals and values
- Motivate and encourage team members to excel. Create a team environment that contributes to a high degree of employee satisfaction
- Monitor individual team member reliability patterns and take corrective steps when indicated. Utilize the workforce management system to monitor schedule adherence and other work habits
- Recruit, interview, and select qualified clinical and non-clinical team members, take corrective action for team members who do not meet expectations
- Lead the clinical team in monitoring and managing care coordination for those members meeting level II or level III behavioral health needs. Oversee program functions such as timeliness of follow-up from the Health Reimbursement Agreement (HRA)
- Completion and timeliness of the comprehensive needs assessment and the development and implementation of the treatment plan, including collaboration and sharing information with providers as needed for joint treatment planning and for transitions in care
- Use of reporting to monitor the TAT and completion of duties to meet the contractual requirements
- Ensures appropriate clinical supervision and case consultation for clinical staff. Assists, on an as needed basis, in response to peak work periods
22
Care Line Leader / Supervisor Resume Examples & Samples
- Assists Care Line Manager in all aspects of Care Line Centre to achieve the highest possible guest satisfaction
- Directs, supervises and coordinates the activities in Telecommunication department
- Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services
- Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions
- Ensures all telecommunication equipment's are covered by the correct maintenance contract and the preventive maintenance is performed
- Maintains up to date list of all telecommunication equipment
- Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
- Prepares and controls departmental budgeted
- Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
- Ensure new staff attends Corporate Orientation within first month of hire
- Works with superior in the preparation and management of the department's budget and is aware of financial targets
- Recycles where-ever possible and enforces cost saving measures to staff
- Log security incidents and accidents in accordance with hotel requirements
- Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals
- Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles
- Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner
23
Kone Customer Care Center Supervisor Resume Examples & Samples
- Supervises and monitors all customer service team members to ensure the team is staffed and available for customer service calls
- Work with the Supervisor Work Force Management regarding a weekly schedule for 24/7 to ensure KC3 is adequately staffed based on call volume & budget
- Provide timely performance reviews for customer service team members. Reviews for agents to be conducted with the responsible Team Lead and/or Shift Coordinator
- Work with the Supervisor for Training & Development to manage the process for hiring, interview and training new contract employees
- Work with the Supervisor for Training & Development to identify training and coaching opportunities, using the Team Lead, Shift Coordinator and Supervisor for Training & Development to assist in the coaching & development process
- Responsible for responding to all requests for time off, checking with the Supervisor Work Force Management to ensure proper staffing
- Assist the agents in using the KONE software
- Escalate any customer complaints to the Supervisor of Customer Relations
- Assure service agents are compliant with KONE Customer Care Center written policies and procedures
- Assist the KONE front line with use of the Konect tool and Konect Scheduler
- Request assistance from the Supervisors of Customer Support & Customer Relations to assist with call volume with the center is not adequately staffed
- Assigns special projects to Shift Coordinator & Team Leads as needed
- Two years related experience and/or training in the field of customer service or call centers
- One year prior supervisory experience
- Ability to inspire and support people
- Good people and interpersonal skills to build effective relationships with all levels of professionals
- Ability to plan well and prioritize work
- Maintain calmness under tight pressure
- Good decision making and communication skills
24
Supervisor, Scah Care Access Resume Examples & Samples
- Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers
- Assists the clients with issues pertaining to their daily tasks
- Assist with process alterations in order to provider a high level of service to our clients and patients
- Identifying issues that need to be thouthink critically and be proactive when issues arise or process gaps are identified
- Provide leadership and manage the team; make decisions; solve problems; develop unit procedures; develop records/files; conduct meetings; represent department at internal and external meetings
- Manage the employee hiring process; develop or update job descriptions; develop performance expectations, identify essential functions and knowledge, skills and abilities required
- Manage employees and team performance; train or provide adequate training for employees; coach, counsel and motivate employees; evaluate employees; investigate complaints or performance concerns; implement disciplinary action as needed and in consultation with appointment authority and Human Resources
- 2-3 years work related experience; prior experience working in a medical office setting a plus
- Strong computer skills and proficiency in MS Office Suite required
- Strong organizational and interpersonal skills
- Must have 2-3 years of leadership experience mentoring and developing employees
- Must have experience supporting and maintaining a customer in a client capacity
25
Supervisor, Progressive Care Unit Resume Examples & Samples
- Coordinates daily patient care and provides for continuity of care and utilization of personnel
- Participates in scheduling staff, counseling, appraising performance and taking disciplinary actions where necessary. May schedule overtime if required. Upon direction from house or unit manager, may participate in hiring, interview process and may suspend or terminate employees
- Assists the Unit Manager with the development, recommendation, communication and interpretation of hospital and departmental policies to staff
- Supervises and assigns work to staff on unit
- Assesses patient care delivery on a regular basis to evaluate and assess staff performance and give feedback
- Performs rounds to assess nursing care needs and consults with staff to plan, implement and evaluate patient care delivery of complex patients
- Participates in and conducts meetings such as patient care conferences, staff meetings, inservices, etc. as required
- Provides professional nursing care as required, but will not be utilized to substitute for staff shortages
- Assists the Unit or House Manager with resolution of sensitive conflict situations (i.e., patient/staff, etc.)
26
Supervisor, Care Review Prior Authorization Resume Examples & Samples
- Oversees an integrated Care Access and Monitoring team responsible for prior authorizations and/or other utilization management activities aimed at providing Molina Healthcare members with the right care at the right place at the right time
- Provides feedback on annual prior authorization policy changes
- Ensures prior authorization materials are updated annually and communicated appropriately to Molina providers and staff
27
Supervisor, Claims Customer Care Resume Examples & Samples
- Manages and enhances organizational initiatives by positively influencing and supporting team members
- Develops and maintains strong relationships with internal and external partners, including key distribution partners, producer groups and beneficiaries
- Provides analysis, negotiations and decision making for the successful resolution of customer and/or producer disputes, including complaints involving claim payments and requests, products and/or regulatory restrictions
- Establishes and implements individual and team priorities, performance goals and objectives to ensure completion of responsibility for his/her assigned area of responsibilities
- Demonstrates and maintains a working knowledge and understanding of products, claims processes, regulatory rules, operational systems and procedures
- Serves as a resource to team members and internal/external stakeholders on more complex assignments/projects for his/her assigned area(s) of responsibility
- Manages assigned area(s) of responsibility to ensure workloads are appropriately balanced among team members
- Ensures that top talent is hired and retained for his/her area(s) of responsibility
- Provides subject matter expertise and guidance to his/her area(s) of responsibility’s team members on more complex customer interactions
- Completes quality assurance checks/audits on phone calls and processing transactions (if applicable) for his/her area(s) of responsibility
- Escalates issues as needed
- Implements assigned teams training plans based on assessments of team needs
- Ensures team is appropriately trained to process and respond to customer questions, concerns and/or requests
- Coaches and provides timely feedback to team members as needed. Engages in active performance management and individual development of team members
- Monitors and controls expenses within defined budget limits
- 3+ Years’ experience in Client Services that directly aligns with the specific responsibilities for this position, including 1+ years of managerial, supervisory, and/or demonstrated leadership experience (Required)
- 4 Year/Bachelor’s Degree or equivalent work experience. 4 years of experience in lieu of Bachelors. (Minimum Required)
- Active in industry education (LOMA) preferred
28
Supervisor, Care Team-lvn, Location Resume Examples & Samples
- Obtains, interprets, records and reports vital signs (temperature, pulse, respiration and blood pressure), height, weight and other pertinent patient information to the clinician
- Instructs patients on procedural preparations
- Administers medications and other therapeutic modalities within the scope of practice of an LVN
- Documents and maintains records of medical and nursing procedures
- Manages ordering of all supplies
- Assists the Site Administrator/Manager in ensuring compliance with certification, competencies and compliance measures
- Coordinates staff coverage
29
CPE Supervisor Pastoral Care Days Resume Examples & Samples
- The Supervisor of CPE will model excellent pastoral care by providing limited Chaplain visits as assigned by the Administrative Director of Spiritual Wellness
- Comfort with deploying electronic learning modalities, including video conferencing to support student learning experiences at regional sister facilities
- Baccalaureate degree; Master of Divinity from an accredited Theological Seminary or Divinity School
- Associate CPE Supervisor status achieved in CPE Supervisory training and/or fully certified as a CPE Supervisor with the Association of Clinical Pastoral Education
- CPE Supervisor with at least 3 to 5 years of experience supervising Clinical Pastoral Education
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Home Care Rehab Services Clinical Supervisor Resume Examples & Samples
- Manages the day-to-day clinical operations of the agency, including practice standards, staffing, payroll, budgets, fiscal management, and quality improvement
- Participates in agency and employee safety programs and risk management
- Responsible for overall supervision of Rehabilitative Services Staff (including PT, OT, SLP), includes interviewing, hiring, training, monitoring assignments and evaluating personnel
- May provide clinical consultation and/or mentoring for professional staff
- Demonstrates behaviors consistent with the criteria for professional practice
- Ensures the highest quality of care is provided and is in compliance with federal, state, and local regulatory requirements and established departmental policies and procedures
- Researches, identifies, and implements best practice models of other agencies internally and externally
- Monitors the allocation and utilization of personnel based on continual changes in patient population/needs and provides the best level of patient care while identifying savings opportunities
- Works with health care providers outside of the agency to achieve optimal patient care across the continuum
- Reviews performance of contracted staffing services for adherence to hospice and home health policies
- Investigates and resolves patient/family member concerns regarding patient care
- Provides direct therapy/rehabilitation patient care services as needed
- Previous management experience in a union environment preferred
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Customer Care Center Supervisor Resume Examples & Samples
- Be responsible for the day to day supervision of call center agents that receive incoming calls and provide customer service
- Plan, direct, supervise and evaluate work flow
- Coordinate work activities to impact and achieve the call service levels expectations to meet operational requirements
- Recognize and recommend operational improvements
- Assist agents troubleshoot and resolve issues
- Monitor performance of staff members according to established monitoring standards
- Be responsible for the development and training of agents
- Write and conduct performance reviews
- Interview and hire new employees
- Handle employee relations issues including verbal warnings, standard written warnings and terminations
- Provide input to determine and allocate the department budget and resources
- Requires a college degree in business, administration or related field and some call center, bank operations or other directly related working experience
- A combination of education and experience may meet qualifications. Supervisory experience required
- Knowledge of call centers, bank operations and customer service processes and procedures
- Capability to do the work of the group
- Ability to set and maintain high quality work standards and goals
- Solid leadership skills and ability to build team cohesiveness
- Must be able to deal effectively with people, both internal and external clients
- Strong time management, organizational, problem resolution and communication skills
- Proficiency in Microsoft Word, Excel, Access, Windows/DOS, screen navigation
- Supervisory skills required
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Supervisor, Professional Care Manager Resume Examples & Samples
- Contribute to the development, implementation, and evaluation of clinical programs within the team or department. Assist with integrating HP programs across the Health System and vendors as needed
- Facilitate staff orientation and on boarding for new staff. Monitor staff participation in mandatory education and competency assessment requirements at the system, Health Plan, and department level
- Monitor, coach and report staff productivity and adherence to regulatory and work flow standards. Manage staff schedules to ensure that departmental goals are met
- Participate in interdisciplinary treatment team meetings to facilitate the development of appropriate and comprehensive plans of care. Assist staff in making referrals to community or governmental agencies
- Serve as a resource to staff and other Health Plan departments to identify opportunities for improvements, quality of care concerns, and barriers to care coordination. Utilize evidence based practice to support improvement in care / health / utilization management
- Bachelors degree in nursing or related field required
- 2 years of nursing experience required
- 4 years of care manager experience required
- Previous geriatric nursing experience a plus, but not required
- Case management certification or approved clinical certification or 1 year health plan management experience required
- Ability to analyze data and monitor trends required
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Supervisor Outpt Entprse Care Mgmt Resume Examples & Samples
- BSN or equivalent
- 2 years experience in UM/discharge planning
- Ability to handle multiple responsibilities
- RN Licensure
- Ability to communicate denial of service to members and providers
- Demonstrate prior supervisory/management experience
- Ability to work in various hospitalist programs
- Flexible hours
- Supervision of Inpatient Case Managers to assure an efficient hospitalist program promoting quality and comprehensive care for hospitalized members and PHO patients. Promotes effective utilization management techniques in a complex environment that encompasses pharmacy costs, transplants and complex illnesses within a medically and socio-economically diverse patient population
- Participates in daily UM and referral activities in accordance with department standards in order to administer members' managed care benefits and promote comprehensive care. Oversees inpatient case managers who are serving acutely ill patients in a variety of healthcare settings
- Supervises staff's compliance with department standards, policies and procedures, as well as regulatory agencies and contractual requirements
- Communication with department medical directors, hospitalists, geriatricians, UM managers, case managers, referral technicians, QI specialists and other health care professionals in a positive and professional fashion to promote member satisfaction, quality of care delivered and the coordination and integration of multi-department/system activities
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Supervisor, Clinical Care Resume Examples & Samples
- High School or GED is required
- Bachelor's Degree in a related field is preferred
- 4+ years of experience in A clinical or utilization management setting with exposure to pre-authorization, utilization review, concurrent review, and/or discharge planning is required
- 1+ year experience in leading/supervising others In a clinical or managed care setting (preferred) where you functioned in a team lead or senior capacity, providing mentoring, training, support, and guidance and functioned as a subject matter expert (SME) is required
- Ability to work within tight timeframes and meet strict deadlines
- Ability to lead/manage others in a matrixed environment
- Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
- Knowledge of utilization management principles and criteria sets
- Proficient in Microsoft Outlook applications, including MS Word, MS Excel, MS PowerPoint and MS Outlook is required
- Ability to use proprietary health care management system is required
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Supervisor, Care ECC Resume Examples & Samples
- Oversees, coordinates, and manages activities of assigned Technical Support staff, including, but not limited to, attendance, performance and development
- Drives employee engagement to promote a healthy work environment, career progression and employee satisfaction
- Provides initial as well as ongoing training and coaching for representatives to meet performance metrics
- Monitors representative performance to ensure professionalism, accuracy, and conducts performance appraisals
- Sets productivity standards and goals for representatives; monitors daily/weekly/monthly progress towards goals. (Focus on quality, service level and customer satisfaction surveys)
- Addresses performance gaps with representatives and conducts corrective action when needed
- Coordinates and schedules work assignments relating to subscriber inquiries, support calls, and complaints
- Cultivates relationships with people across functions and locations that ensures high quality decisions and prompt resolution of business issues
- Handles difficult customer inquiries and complaints referred by Technical Support Representatives. May handle escalated issues as well as troubleshooting and escalating issues as needed
- May participate in the hiring of new employees
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Clinical Supervisor Rn-progressive Care Unit PCU Step-down a Resume Examples & Samples
- Associates Degree Nursing required, BSN preferred (must be willing to enroll in a BSN program within 6 months of employment and complete within 2 years)
- 2 years PCU experience required and 1 year of Charge Nurse experience preferred
- BLS required. ACLS and specialty certification preferred
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Customer Care Center Retention Supervisor Resume Examples & Samples
- Supervise agents to ensure a high level of customer satisfaction, professionalism, and courtesy during all retention transactions
- Consistently meet or exceed weekly and monthly retention activity goals by coaching agents to sound telephone based customer save techniques
- Ensure thorough understanding of the agent as well as the supervisor compensation/commission plans in order to coach to specific behaviors that will improve save yield and, therefore, improve commission earnings potential
- Manage agent compliance of call handling metrics to include productive time, schedule adherence, handle time, after call work, etc
- Analyze and provide statistically-based recommendations on ways to improve agent save performance
- Provide recommendations on save offers and business rules to support retention strategies
- Ability to successfully manage difficult customer calls that require issue resolution
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Clinical Supervisor Cardiac Care Resume Examples & Samples
- LPN Diploma or Certified Medical Assistant required
- 2 years’ supervisory team/lead experience in a medical office required
- Cardiology or specialty practice experience strongly preferred
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Supervisor, Care ECC Resume Examples & Samples
- Drives employee Engagement to promote a healthy work environment, career progression and employee satisfaction
- Monitors representative performance to ensure professionalism, and accuracy, and conductsannual performance appraisals
- Sets productivity standards and goals for representatives; monitors daily/weekly/monthly progress towards goals: (focus on quality, service level and customer satisfaction surveys
- Handles difficult customer inquiries and complaints referred by Technical Support Representatives. May handle escalated as well as troubleshooting and escalating issuesas needed
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Supervisor Care & Custody Resume Examples & Samples
- Are you flexible, confident and have the skills and ability to deal with people from a diverse range of backgrounds?
- Can you communicate effectively and manage conflict or challenging situations in a calm and assured manner?
- Are you non-judgemental and committed to treating everyone with dignity and respect?
- Do you have the ability to manage and motivate staff through effective performance management?
- And are you able to prioritise readily and operate effectively under pressure?
- Certificate IV in Corrective Practice
- Certificate IV in Security Operations
- Control and Restraint Training
- Valid Senior First Aid or equivalent (desirable)
- Fire Training
- Suicide Awareness
- Hostage & First Response
- A sound working knowledge of Court Escort work
- Exceptional inter-personal skills
- A non-judgmental, empathetic approach to Persons in Custody
- High safety and security focus
- Maintain a reasonable level of fitness to undertake the job
- And a Manual Driving Licence
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Supervisor Clinical Care Resume Examples & Samples
- Nursing Baccalaureate degree from an accredited school of nursing. Applicants without a BSN degree must actively pursue and attain a BSN within five years of hire
- Current License to practice as a Registered Nurse (RN) in the State of Washington
- Advanced Cardiac Life Support (ACLS)
- At least two years of recent experience in Critical Care with demonstrated clinical knowledge and leadership qualities
- Experience as a Charge Registered Nurse or Clinical Supervisor
- Experience working on a Cardiovascular Intensive Care
- PALS, NIHSS, and TNCC certifications preferred
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Consumer Care Centre Supervisor Resume Examples & Samples
- Manage a team of 8+ Consumer Experience Advisors to deliver excellent service to our consumers
- Monitor performance of team members and take action where required (using SMART plans )to ensure KPI’s and SLA’s met
- Conduct regular one to one and team meetings to communicate key messages
- Conduct quality assurance against agreed criteria and provide training, coaching and support based on individual needs
- Resolve any escalated customer and consumer complaints and highlight any trends or risks to the management team
- Assist Management Team and Resource Manager to deliver the correct and required staffing levels
- Recognise and celebrate individual and team accomplishments
- Experience in contact centre or admin roles, ideally within a supervisory capacity
- Ability to communicate clearly through verbal and written communication in a dynamic, empowered, high touch customer contact environment
- Experience of developing, motivating and managing employees
- Fluent in German, English and Spanish or French
- Computer skills (including high proficiency in Microsoft Excel)
- Ability to handle difficult situations and complaints
- Experience of delivering High Touch Service
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Night Supervisor for Memory Care-reminiscence Resume Examples & Samples
- Providing direct resident care
- Supervision of resident care work of non-licensed team members in the skilled nursing operations and other areas throughout the community as appropriate
- In accordance with federal, state and local standards and Sunrise Senior Living policies, you will be a leader in demonstrating the Sunrise Mission 'to champion quality of life for all senior’
- Working closely with family members and consulting with community physician(s) to ensure resident’ needs are being attended to in a personalized way
- Graduate of approved college/school of nursing
- Demonstration of knowledge of federal, state and local long term care regulations
- Understanding of the Resident Assessment Instrument (RAI) and the Care Plan Process
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Customer Care-voice Supervisor Resume Examples & Samples
- Assigns tasks and verifies accuracy of work
- Communicates deadlines for completing assignments
- Builds trust; explains the rationale behind processes, approaches and decisions
- Motivates others and promotes collaboration
- Resolves issues elevated by team members
- Will spend a small portion of the time performing the work of the team
- Primary focus of job is directing, coaching and mentoring team members
- Has the authority to recommend and take action as to the hiring, firing, advancement, demotion or promotion of
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Supervisor, Professional Care Manager Resume Examples & Samples
- Two years of supervisory or leadership experience preferred, not required
- Previous pediatric nursing experience strongly preferred
- Case management certification or approved clinical certification -OR- 1 year health insurance leadership/management experience required
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Supervisor, Care Navigation Resume Examples & Samples
- Oversees the operations of Care Navigation staff in their day-to-day functions with the department
- Performs Care Navigation calls to support operational demand and leads Care Navigation initiatives
- Monitors and evaluates the quality and effectiveness of Care Navigation calls and procedures and recommends and/or implements changes as indicated
- Serves as a resource for other departments and external customers in resolving complex issues related to department functions
- Establishes and prepares necessary reports to document and communicate production and quality
- Participates in recruitment, selection, hiring orientation, counseling and evaluation of staff
- BA/BS in Social Services or Behavioral Health or equivalent social services work in aging or disabled community
- Masters in Social Work preferred
- Minimum of five year’s experience in care coordination activities either in a clinical setting or health plan
- Experience in working with seniors and disabled populations
- Experience with call center work preferred
- Licensed Social Worker Preferred
- Understanding of aging process, including the psychosocial sequelae of aging, and the social systems and processes used to help the aged and disabled to access health resources and optimize health outcomes
- Ability to manage time independently, prioritize workload, problem-solve and complete tasks in a timely fashion
- Ability to work as a team member and effectively communicate with the general public, members, medical personnel, social service personnel, and co-workers
- Knowledge of community resources for aging and disabled population
- Intermediate MS Office Skills
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Supervisor, Clinical Care Resume Examples & Samples
- Preferred a Bachelor's Degree in a related field
- Intermediate ability to effectively present information and respond to questions from families, members, and providers Ability to effectively present information and respond to questions from families, members, and providers
- Required intermediate Microsoft Excel, Outlook, Word, PowerPoint
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Supervisor Care Coordinator Resume Examples & Samples
- Supervises the department in an efficient manner to ensure timely and compliant care coordination, discharge planning, utilization review and social work interventions resulting in quality patient care
- Directly oversees and adjusts, when necessary, staff scheduling to ensure appropriate personnel resources for departmental operations
- Provides timely support, coaching, counseling or corrective intervention within scope of authority as indicated, maintaining documentation and engaging Human Resources and the department Manager/ Director when appropriate
- Considers the population served by the medical center and area clinical integration programs and leads efforts to optimize care coordination across the care continuum. This coordination ensures a plan of care for patients in all stages of health
- Experience: Minimum of three (3) years in a hospital based Clinical Social Work role
- Education: Masters Degree in Social Work from a university or college accredited by the Council of Social Work Education
- Licensure: Current State License for Social Work
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Supervisor, Care Review Resume Examples & Samples
- Ensures adequate staffing and service levels and maintains customer satisfaction by implementing and monitoring staff productivity and other performance indicators
- 3+ years clinical nursing experience
- 3+ years supervisory experience in a managed healthcare environment
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Supervisor, Care Disease Resume Examples & Samples
- Supervise, coach, and develop staff to meet departmental goals and build employee engagement
- Collaborates with Clinical Trainer and team to identify and meet individual and team training and performance needs along with opportunities for career enrichment
- Coordinates, plans and leads group meetings effectively. Elicits participation from team members to foster professional growth and development
- Functions as liaison to promote effective working relationships between HPHC Clinical Reviewers, the health care team, employer group, providers and members to ensure that members receive high quality and cost effective care
- Proactively identifies problems and possible solutions: creates an environment of shared responsibilities for achieving results
- Promotes effective working relationships, internal and external, to support Care and Disease Management departmental goals
- Identifies best practice cases and routinely shares success stories with managers and team members, to support employee recognition along with internal and external marketing efforts
- Completes required departmental reports in a timely manner and identifies and implements workflow improvements
- Acts as informed resource on policies, benefits and as clinical consultant to other nurse care managers and departments within HPHC
- Maintains clinical knowledge base by participation in personal and peer based professional growth and development opportunities
- Identifies and communicates staffing needs and participates in recruitment and hiring process
- Manage time off needs in order to assure adequate coverage, compensating for planned and unplanned absences
- Complies with confidentiality polices, HIPAA, NCQA and other regulatory agency requirements
- Assumes both supervisory and team specific responsibilities, and performs all duties and responsibilities of a care manager
- Other projects and duties as assigned
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Supervisor Inbound Sales & Care Resume Examples & Samples
- Minimum 2 years customer service, call center, and/or collections or equivalent experience
- Experience directing and monitoring the work of others
- Effective oral and written communications skills
- Successful completion of the Supervisor Assessment
- Associate’s Degree in Business or a related field or the equivalent in training and experience
- Experience supervising and training subordinates
- Formal training or the successful completion of company sponsored courses related to
