Service Architect Resume Samples
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Service Architect Resume Samples
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HC
H Cummerata
Hank
Cummerata
791 Schmidt Land
Dallas
TX
+1 (555) 237 9805
791 Schmidt Land
Dallas
TX
Phone
p
+1 (555) 237 9805
Experience
Experience
Chicago, IL
Service Architect
Chicago, IL
Nicolas, Pfannerstill and Murphy
Chicago, IL
Service Architect
- Develop and provide expert technical training, technical coaching, and mentoring to other Help Desk employees
- Develop strong relationships with Product Management & Product Architect counterparts
- Manage business and programme risks, including the development of contingency plans
- Champions service management and associated processes and procedures within Capita IT Services, operating within the ITIL frameworks and compliant with ISO2000
- The SA is focused on presales and design of Global Services including Managed Services
- Attend training sessions offered within the group and lead training workshops
- Manage service transitions directly into IT Service
Los Angeles, CA
Mobility Service Architect
Los Angeles, CA
Raynor, Wiza and Bogisich
Los Angeles, CA
Mobility Service Architect
- Develop framework with SCRUM Master for determine which services will be scheduled for agile deployments
- Partner with Mobility Analytics owner to develop the key performance indicators (KPIs) for service monitoring
- Establish monthly meeting with service desks to review incident and root cause analysis (RCA) issues for service improvements
- Establish monthly and quarterly meetings with key business groups, support service providers, and key mobility vendors
- Good knowledge of Mobile Application framework and App Store Management
- Establish bi-directional communications framework with Honeywell Global security (HGS) to ensure that firewall rules are properly documented and maintained
- Establish bi-directional communication framework with Honeywell Global Security (HGS) for compliance and risk mitigation as it pertains to mobility
present
San Francisco, CA
Enterprise Service Architect
San Francisco, CA
Larson LLC
present
San Francisco, CA
Enterprise Service Architect
present
- Subject matter expert in development and delivery of services to support a mobile workforce
- Managed Infrastructure Services
- Subject matter expert in development and delivery of leveraged services
- Security Operations Center Services
- Amazon Web Services (AWS)
- VMWare ESX, vSphere, vCloud Director
- Infastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS)
Education
Education
Bachelor’s Degree in Knowledge Relating
Bachelor’s Degree in Knowledge Relating
Emory University
Bachelor’s Degree in Knowledge Relating
Skills
Skills
- Has a comprehensive understanding of professional communities relevant to the LOB and uses the PC development framework to maximise the potential of themselves, their team and the wider BT team
- Able to demonstrate attention to detail and accuracy
- Extensive experience in designing, developing and implementing sustainable and scale-able service management processes and procedures
- A self-starting individual with a strong work ethic capable of planning and managing own time effectively. Ability to perform under pressure and to work using own initiative as well as part of a team
- Good experience as a service architect/consultant with excellent design experience
- Manages costs and profitability for a work area and/or large projects
- Good interpersonal skills with the ability to interact with a variety of internal and external stakeholders
- Extensive experience in E2E service designing, developing and implementing sustainable and scale-able service management processes and procedures from scratch
- Demonstrate the ability to collaborate and communicate effectively with team members, contributing to team success
- Demonstrate strong client consultative engagement skills with clients of a mid-complexity base
15 Service Architect resume templates
Read our complete resume writing guides
1
Infrastructure as a Service Architect Resume Examples & Samples
- Review/influence new and emerging designs and architecture for the IaaS and related systems
- Identify, respond to and work to resolve emerging Service problems; help to guide development of tools and automation to avoid problem recurrence
- Participate in software and system performance analysis and tuning in support of Service Capacity Planning and demand forecasting across the IaaS Services
- Drive technical innovation and efficiency for all aspects of the Service – Engineering, Build and Operate
- Create processes that enhance operational workflow and provide positive impact from a Build, operate and end customer perspective
- Design systems management solutions that include the ability to self-diagnose and self-repair rather than relying on raising alerts for human intervention
- Avoid re-inventing base systems drive appropriately simple, repeatable solutions that drive complexity out of the environment in favor of more standards based offerings
- Look for ways to provide tactical relief while still driving toward strategic goals
- Deep understanding of the meaning of the shift from traditional IT approaches to a Services based organization
- Desire to solve complex problems at massive scale in an automated way
- Have a “as simple as is possible and only as complex as required” mentality toward architecture
- Deep understanding of software engineering practices, system administration, systems engineering and general network and storage concepts
- Understanding of how commodity servers, operating systems and networks perform at scale
- Broad and deep understanding of services and architecture required to build and maintain computing platforms
- Knowledge of networking and security services in relation to IaaS platforms
- Proficiency in programming languages such as python, perl, shell, java, javascript, C++/C#
- Strong experience in deploying and operating Linux, UNIX and/or Windows at the SA level with a strong bias towards automated deployment and operations experiences
- Knowledge of Linux/unix/Windows operations and troubleshooting
2
Infrastructure as a Service Architect Resume Examples & Samples
- Ability to succeed and thrive in an entrepreneurial environment, not hindered by ambiguity or competing priorities Hands on program/project management experiences
- Demonstrated ability to influence and develop productive working relationships with internal clients and teams
- Strong technical writing and documentation skills, ability to explain and influence
3
Service Architect Resume Examples & Samples
- Defining, creating and managing standard service architectures
- The secure transition of new capabilities on time, to appropriate quality
- Developing materials and processes to encourage and implement Service best practices
- Facilitate and implement ITIL based processes and principles across IT Service
- Manage service transitions directly into IT Service
- Production of quality, secure and resilient designs for new or modified services
- Own, maintain and enhance the Service Support Model
- Ownership of the Service Catalogue
- Create and review Service Level and Operating Level Agreements
- Liaise with project teams to deliver functional specifications and data models
- Act as a Subject Matter Expert for Service Design Methodologies
- Coordinate multiple communities relating to standard and non-standard Service architectures
- Manage business and programme risks, including the development of contingency plans
4
Service Architect Resume Examples & Samples
- ITIL V2 managers certificate or ITIL V3 expert qualifications. Post holder should have a proven track record of working in partnership with business and technology portfolios, being accountable to service owners for ensuring that solutions are designed in ways that meet standards and will work as end-to-end business solutions across multiple components, suppliers and support levels
- MBCS Level Membership
- Knowledge of Prince2
- Agile development techniques
- Previous experience of supporting major business change within a large organisation
- Previous government department experience
- The ability to understand the role within a technical business unit
- An ability to mentor staff
- The flexibility to work effectively in a rapidly changing and developing environment
- PLEASE NOTE THAT SOME OUT OF HOURS WORK IS EXPECTED, DUE TO THE NATURE OF LIVE SERVICES**
5
System & Managed Service Architect Resume Examples & Samples
- Drives the deal to closure
- Transforms the pursue process in business value to the customer
- Formulates a commercially viable business case, guides the proposal, and drives the deal to closing
- Working closely with the account team, leads the bid team in interactions with the customer executives and manages relationships with the customer's IT teams
- Drive technical solution discussions on large to very large opportunities, spread across service lines covering RFI / RFP (Creation /response /solutioning /Presentations /Commercials /Negotiation/Contracting/Transition Handover )
- Prepare TCO, commercial models & simulations for service transformation propositions
- 12 to 15+ years of experience in Solutioning, pre sales and preferably worked as a infrastructure architect
6
Mobility Service Architect Resume Examples & Samples
- Devise framework to identify required service requirements as it pertains to device, application, and content management
- Responsible for design and implementation of Mobility services (MDM, MAM, MCM, MEM, BYOD, etc.)
- Work on implementation of BYOD, Secure Mobility, Cloud adoption of EMM Services
- Work closely with O365 Collaboration, messaging, IAM, Security and Mobile Application team to bring in next generation mobility services
- Engage all underpinning technology service owners to ensure they are able to support steady-state mobile services architecture
- Partner with Mobility Analytics owner to develop the key performance indicators (KPIs) for service monitoring
- Partner with Enterprise Mobility Management (EMM) subject matter expert (SME) to understand the impact to services based on minor and major upgrades to current EMM product
- Participate as a thought leader to Applications as they develop their next generation mobile application strategy
- Engage Enterprise Services Mobile SME to understand how the device landscape is evolving for portfolio adoption and EMM compliance
- Establish bi-directional communication framework with Honeywell Global Security (HGS) for compliance and risk mitigation as it pertains to mobility
- Work with Exchange Services owner to ensure mobility requirements for Exchange ActiveSync are part of the overall messaging architecture
- Work with Data Networking Services owner for reverse proxy and network load balancing requirements as it pertains to mobility
- Establish bi-directional communications framework with Honeywell Global security (HGS) to ensure that firewall rules are properly documented and maintained
- Engage Global Identity Access Management (IAM) leader to understand changes as it pertains to enterprise directories and public key infrastructure (PKI) strategies the impact to mobile services
- Partner with Global Leader for remote access services and ensure support for mobile services
- Engage Global Leader for wireless services and provide mobility requirements for their next generation platform offerings
- Establish monthly meeting with service desks to review incident and root cause analysis (RCA) issues for service improvements
- Work with Honeywell User Experience (HUE) SME to ensure all communications and services are HUE aligned
- Develop framework with SCRUM Master for determine which services will be scheduled for agile deployments
- Establish monthly and quarterly meetings with key business groups, support service providers, and key mobility vendors
- Participate in Problem Management and Escalations
- Experience in relevant technology and IT environment
- Very strong knowledge of Mobility platforms and OS including Apple iOS, Google Android and Windows Mobile
- Strong knowledge of at least one top EMM platforms like AirWatch, Mobile Iron, MaaS360, etc
- Good knowledge of Mobile Application framework and App Store Management
- Sound knowledge of Microsoft exchange ActiveSync protocol, MS Active Directory, Windows Server OS, DNS/DHCP, IP addressing
- Ability to interact with customers, operations, security, and service provider communities in an attentive and responsive manner
- Ability to lead multidisciplinary teams through the design and implementation of robust mobility services support process globally
- Experience leading and working effectively in an environment with rapidly shifting and often contradictory demands and priorities
7
Associate Manager, Service Architect Resume Examples & Samples
- Support the technological cloud infrastructure service and usage at AMAG Pharmaceuticals Sub Cloud locations
- Assist with departmental metrics to gain an understanding of support and training needs for the company as well as to spot trends in current AMAG’s technology
- Lead, schedule, coordinate, and oversee daily work, meetings, and projects. Resolve daily issues of a complex scope that impact the team and overall business objectives
- Establish and maintain a work environment in which SA adopts a business perspective
- Monitor the ‘health’ of ScSA by evaluating key metrics and provide relevant analytic reporting
- Understand ScSA’s role in accomplishing the company mission. Communicate this in words and actions and ensure support engineers’ work supports the mission
- Act as technical support engineer for all software and hardware issues that can not be resolved by technicians
- Lead change and reinforce the culture where SA is proactive and strategically oriented
- Assist with direction, resources, and support for improvement in the areas of productivity
- Manage a team of SA professionals. Management activities include employee selection, ongoing performance management and compensation administration
- Assist with alignment of ScSA and other business units
- Assist with analysis and help determine the operating and reporting structure of ScSA and how it fits with the IA organization and the enterprise, including decision-making with regard to scope of services, centralization, and outsourcing options. Be involved with service level agreement negotiation and management from a high-level business decision standpoint
- Maintain knowledge about current industry-wide trends, capabilities of the latest technology, and the potential impact on the support business, and direct SA's leveraging of products, services, and information
- Develop and/or update support plans and documentation for upgrades and new product releases
- Prepare team for product releases, and monitor product related issues
- Comprehensive knowledge of PCI environments, GxP Lab environments and proficient with LIMS, CMC compliance and other similar technologies and regulations. Comprehensive knowledge and proficiency in the use of Cloud applications such as Google Apps, WebFS, Okta, and other similar technologies
- Comprehensive knowledge of current IA and computer science (CS) concepts, issues, practices, methodologies , and trends including: familiarity with networking concepts and technology related to WANs and LANs; familiarity with Microsoft client/server, virtual and distributed computing technology; and, familiarity with open systems concepts and technology
- Comprehensive knowledge of hardware support specifics with regards to laptops, tablets, peripherals and printers
- Comprehensive knowledge and proficiency in the use of Corporate Application such as ERP, CRM, Analytics and other similar technologies
- Strong understanding of 7 common technology service KPI’s and proven ability to act on
- Strong interpersonal skills and the ability to work professionally with persons at all levels in the organization
- Experience supervising and working with vendors and contractors
- Experience preparing and delivering presentations to senior managers, project advisory committees and other groups
- Ability to understand and analyze complex issues and information relating to IT environments, the various hardware and software elements which form these environments, and the organizations and people who support and make use of these environments
- Ability to plan and execute complex projects involving complex elements of an IT environment. Ability to initiate and carry out projects with a high degree of independence: ability to organize work, determine priorities, set work standards, and delegate responsibilities is necessary
- Ability to work with and understand the perspective and needs of scientists, administrative, legal and others who depend on the IA environment to perform their work and of colleagues and others involved in application development and support, operations, hardware support, and software support
- Ability to communicate clearly and effectively in oral and written form
- Ability to communicate technical information to non-technical people effectively
- Organizational and management skills, including competence in budgetary matters and sensitivity to personnel matters
- Ability to travel at least 7 days per month and oversea 3 offices that span EST to PST
- Zendesk and GoodData Analytic or equivalent experience highly desirable
8
Service Architect Resume Examples & Samples
- Coordinate customer and support issues to ensure timely distribution of knowledge and positive impact on customer satisfaction and productivity
- Research, resolve, and respond to highly complex questions in accordance with current standards. Act at the highest level of escalation for customer problems within the Service Architect environment
- Develop and direct to improve SA support capability
- Act as a consultant and resource to the Senior Service Architect
- Demonstrate an awareness of and impact on relevant support issues on a company-wide basis
- Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to customers
- Attend training sessions offered within the group and lead training workshops
- Develop and provide expert technical training, technical coaching, and mentoring to other Help Desk employees
- Lead or participate in team projects that enhance the quality or efficiency of support
- Lead and assist other SA staff in support of a major or complex product
- May act as a product liaison for major products, working with independent software vendors (ISVs) to solve technical issues as needed
- Develop, define, and communicate technical service policies for products supported by the Help Desk
- Create and edit support documentation for AMAG systems
- Consistently model the highest levels of support orientation and professionalism
9
Service Architect Resume Examples & Samples
- Experience designing Global or multi-region services solutions
- Experience of working with an ecosystem of partners to build an overall Services solution
- Ability to lead presales opportunities including service models, response content, financials, and identifying and mitigating deal risks from opportunity qualification through negotiation
- Expertise on service cost models and creating innovative solutions to drive competitive advantage
- Deep understanding of ITIL concepts
10
Senior Service Architect Resume Examples & Samples
- Deep understanding of Managed Service and ITIL concepts
- Experience of remote monitoring processes and systems
- Experience of working with an ecosystem of partners to build an overall Managed Services model
- Deep understanding of contract documents including master agreements, statements of work, adoption agreements and service levels
- Can take the lead on presales opportunities including service models, response content, commercials and negotiation
- Can explain the value of Managed Services to a customer
- At minimum experience working on deals in the range of $1mil to $10mil with multiple technology and service layers
- Experience working with PS subject matter experts to bring together service and technical components
- Expertise on service cost models and creating innovative commercials to drive competitive advantage
- Support producing new content including design documents, proposals and presales slide materials
- Comfortable leading service focused presentations to customers
- Strong knowledge and experience of ITIL3
- A can do attitude putting the customer first
- A technical and/or operations background is highly desirable
- ITIL3 foundation certification and ISO20000 experience and/or accreditation
- May have one or more other industry recognised certifications such as PRINCE2, and/or technical accreditations e.g. Cisco or similar
11
Service Architect Resume Examples & Samples
- Customer facing experience in an Service Design role including presales, Managed Service frameworks, commercial and contract expertise
- Strong understanding of Managed Service and ITIL concepts
- Good understanding of Cloud concepts with an interest in market trends
- Can take the lead on presales opportunities including service models, response content, commercials, tactics and negotiation
- Can explain the value of Managed Services to a Customer
- Experience working on deals in excess of €1million with multiple technology and service layers
- Experience working with PS to create combined technical and service solutions
- Expertise in pre-sales and support strong qualification of opportunities, managing sales and customer expectations about what we can deliver
- May have one or more other industry recognised certifications such as PRINCE2, TOGAF and/or technical accreditations e.g. Cisco or similar
12
Disaster Recovery as a Service Architect Resume Examples & Samples
- Requires 10 years plus experience in complex solution sales to be able to provide client specific and tailored solutions based on the Resiliency offerings portfolio with the ability to when required customize standard repeatable components to align an end to end solution with client objectives
- Minimum of 10 years’ experience aligned to the skills required above
- Client facing C level and below experience
- Fluent in English, willing to support WW Teams in many different time Zones
13
Service Architect Resume Examples & Samples
- A good understanding of the vast range of IT operations and Dimension Data service offerings
- Thorough experience in relevant services and products and understanding of industry best practices
- Demonstrated strong vendor relationship to ensure an understanding of the vendor’s products business and services positioning
- Demonstrate an understanding of the service delivery model
- Display well developed presentation skills and ability to think outside the box
- Good consulting capabilities and client engagement skills
- Demonstrate the ability to collaborate and communicate effectively with team members, contributing to team success
- Service consulting aptitude, focusing on business, service and sales aspects
- Good interpersonal skills with the ability to interact with a variety of internal and external stakeholders
- Demonstrate strong client consultative engagement skills with clients of a mid-complexity base
14
Service Architect Based Resume Examples & Samples
- Participate or lead in scope of work determination, services pricing models and analysis of RFP/RFI’s
- Work closely with the Solution team and the Client Contract Manager throughout this process and also assist in decision making
- Design solutions for the client that will be commercially competitive whilst managing risk
- Work closely with the sales team, participating in client consultative engagements and assisting with the development of opportunities
- Provide input into services pricing models and assists with the definition of go-to-market collateral. Provide the sales team with operational and technical insight
- Ensure that new vendors and/or partners are sourced that will align with service models agreed in line with client requirements
- Train and coach the Sales-Team
- A Degree in engineering or equivalent training with professional experience
- At least 5 years’ experience as Service Architect or Transition manager combined with working in a Service Delivery Environment in an IT area including some experiences about consultancy and business solution but also professional services environments
- Experience in shaping and winning large bids for multi-national or FTSE 250 businesses
- Established experiences with service processes (ITIL) and management of Managed Service customers
- Familiarity with Maintenance- and Support-offers, Professional Services related to Infrastructure technologies and Managed Services models including IT Outoursing- & Multisourcing-services and the ability to define & propose Service Delivery Models
- Ability to deliver Service offers to business requirements, explain complex technologies in simple terms and to articulate through excellent written communication skills and experience of speaking and presenting to CxO level audiences
- Sales engagement, commercial awareness and financial understanding e.g. ROI, TCO etc
- Ability to understand business objectives and issues, a high attention to detail and strong analytical thinking
- Experience in leading and driving teams in a stressful context and developing talents
- Native German language skills combined with very good English language skills
15
Data Service Architect Resume Examples & Samples
- Work with development leads and architects to refine technical requirements and define reporting strategy
- Translate business requirements to technical specifications
- Design and implement a reporting infrastructure that will be leveraged to support ad-hoc analysis
- Analyse data assets to identify and resolve issues
- Define and implement an infrastructure to support reports and dashboards
- Bachelors degree in Management Information Systems, Computer Science, Statistics, Mathematics, Engineering, or related concentration
- 10+ years in information technology
- 5+ years working in an Agile environment
- 7+ years of data integration
- 7+ years of data modelling
- 5+ years of full life cycle development
- 3+ years of report/dashboard development
- 2+ years of Hadoop development
- Expert level relational and dimensional modelling skills
- Expert level knowledge of SQL; 7+ years preferred
- Ability to work independently and produce high quality deliverables
- Experience with Agile development practices
- Experience with Hive
- Experience with Spotfire or like reporting platforms
- Experience scripting with KSH/BASH scripting, Python, or like languages
16
Service Architect Resume Examples & Samples
- Assist with bid processes with the the ability to participate or lead in the analysis, scope of work determination and services pricing models of RFP/RFI’s, by working closely with the relevant internal stakeholders throughout this process and will also assist in the decision to pursue or abort a deals
- Assist the sales organization by contributing to the development and selection of optimal services solutions to meet ongoing client needs that are in line with industry best practice and standards
- Utilise existing cost models and assists with risk mitigation by developing and understanding the cost drivers within an operational service, including those that build up fixed and variable costs of an operational support team
- Achieve service sales to meet specified financial targets by supporting the Sales team by providing service solution proposals in line with specified client requirements
- Partner with the Transition Management team to ensure an understanding of the client’s requirements and the service solution, supporting the development of a transition-in plan. You will also be required to review and provide feedback on the transition-in plan
- Build a strong vendor relationship to ensure an understanding of the vendor’s products business and services positioning
- Research and maintain an understanding of sourcing trends within the market and understand the role of people, processes and systems in the development of efficiencies within operational services
- Establish positive relationships with the client stakeholders during the sales process and engage with them on a regular basis
- At least 3 years' experience in services within a large scale (preferably multi- national) technology services environment across a range of services
- Tertiary qualification preferable (Technical or Business)
- ITIL foundations certification
17
Platform as a Service Architect Oracle Consulting Resume Examples & Samples
- Act as a lead Architect/consultant in the Practice specialising in the delivery of ERP and HCM technical based solutions on behalf of our client-base. Primarily E-Business Suite and Fusion Applications related
- Support, and where necessary, drive PaaS adoption by clients
- Work with customer representatives, both technical and non-technical, to produce a solution that fulfils their requirements
- Develop solutions (PaaS Extensions and CEMLIs) that follow product development guidelines and are in accordance with established build and design standards
- Balance client’s demands with protecting Oracles commercial interests
- Work closely with the account team and line management to exploit opportunities for cross and up selling
- Share knowledge and best practice within the practice and across lines of business
- Transfer product knowledge to customers to reinforce training or in lieu of training
- Develop peer network through which to provide and receive product and skills assistance
- Applicants should have approx 10 years technical ERP and HCM experience working with E-Business Suite and Cloud Applications
- Good business analysis and strong technical technology skills
- Experience in working as part of an external/internal virtual team or alone as required by priorities
- Experience in leading offshore development teams
- The ability to work in a collaborative and energetic environment with other technology and business disciplines
- Coding design experience taking into consideration things such as: application performance and performance planning, performance tuning, transaction management, capacity and capacity planning, non functional requirements
- Candidates will be educated to degree level and ideally have at approximately 10 years proven delivery experience in several of the following technology areas
18
Pre-sales Service Architect Resume Examples & Samples
- Customer facing experience in a Service Design role including presales, Managed Service frameworks, commercial and contract expertise
- Bid Management - can take the lead on presales opportunities with strategic approach to service models, response content, commercials, identifying and mitigating risks from opportunity qualification through negotiation
- Understanding customers’ business needs or pain points, translating identified needs into an IT solution and presenting NCR’s value proposition and capabilities to customers
- Strong understanding of Professional Services, Managed Service and ITIL concepts
- Deep knowledge and understanding of Cisco Hardware and Services (SmartNet, PSS)
- Experience with using Cisco CCW and creating BoM (Bill of Materials) for both hardware and services
- Broad understanding of Networking solutions (Wireless LAN, Unified Communications, Cisco and other Tier 1 OEMs, Remote Monitoring & Management, Maintenance, and Deployments)
- Good understanding of Cloud (SDN, NFV, AWS), Data Center, Mobility, Collaboration, and IoT concepts with an interest in market trends
- Strong Communication, engagement and coordination skills to work with cross-functional teams in a dynamic and deadline driven environment
- Experience designing Global or multi-region services
- Ability to explain the value of Managed Services to a Customer
- Experience working on deals in excess of $1million with multiple technology and service layers
- Competent in creating and negotiating Statements of Work
- Deliver a well-defined set of service design documents in a timely manner presenting an end to end seamless service
- Experience on service cost models and creating innovative commercials to drive competitive advantage
- Support producing new content including design templates, proposal documentation and presales slide materials
- Comfortable delivering solution presentations to Customers
- Strong knowledge and experience of ITIL concepts
- A “can do” and “getting things done” attitude putting the customer first
- Excellent written and presentation skills
- Proficient use of Office 365 suite with expert Excel skills
- May have one or more other industry recognised certifications such as Cisco CCNA/CCNP
- ITIL3 certification and ISO20000 experience and/or accreditation
- Experience with ISO27001 or similar security accreditation
19
NAM Digitial Field Services Service Architect & Quotation Leader Resume Examples & Samples
- 4 year College/University degree or equivalent experience or equivalent Product Management experience. “Technical background”
- 5-10 of relevant work experience preferably in electrical distribution or system integration
- Demonstrated ability to deliver innovative solutions
- Accountable, self-motivated and proactive
- Ability to adapt and perform in a fast moving and often-changing environment
- Passionate about emerging predictive and analytic technologies and knowledge of equipment communications protocols (TCP/IP, Modbus, IEC61850, etc)
- Understanding of life-cycle of electrical distribution infrastructure, service and maintenance value proposition
- Excellent communication and interpersonal skills. Comfortable executing in a global team
- Schneider Electric basic product knowledge (HV circuit breaker, transformer, LV circuit breaker, smart panels, )
- Motor diagnosis knowledge is a plus
- Electrical Distribution Field service environment is a plus
- MP4 knowledge is a plus
20
Enterprise Service Architect Resume Examples & Samples
- Subject matter expert in development and delivery of services to support a mobile workforce
- Subject matter expertise in delivering leveraged services across a broad range of technologies offerings to include cyber security, mobility, big data, storage and network, SaaS, PaaS, and IaaS
- Strong organizational, leadership, and business skills. Able to translate complex technical and business requirements into sound technical solutions
- Amazon Web Services (AWS)
- VMWare ESX, vSphere, vCloud Director
- Microsoft Azure
- RedHat Enterprise Linux
- Virtual Desktop (VDI) / Desktop as a Service (DaaS)
- Security Operations Center Services
- Managed Infrastructure Services
- Infastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS)
21
Service Architect Resume Examples & Samples
- The candidate will have an emphasis towards responsibility in one or more of the following areas
- Platform Support - The candidate will be able to apply their expertise with enterprise cloud platforms (e.g. ERP, CRM, HRIS, et al) to be able to provide support to the business
- Services Support - The candidate will be able to apply their expertise with common cloud platforms (e.g. Google Mail, Google Drive, Chrome, Zendesk, et al) in order to provide support to the business
- General Support - The candidate will be able to apply their expertise to general hardware and software support, break/fix support, printing and others as needed in order to provide support to the business
22
Enterprise Business & Service Architect Resume Examples & Samples
- Support the development, maintenance, communication and governance of a robust business and service Enterprise Architecture
- Provide advice, guidance and domain expertise in order to
- Proficient in all areas of business and service enterprise architecture, using EA frameworks such as TOGAF and Zachman
- Deep demonstrable knowledge of business process architecture frameworks; languages (e.g. BPMN), and service process and architecture frameworks (e.g. ITIL)
- Deep knowledge and experience in the architecture of robotic process automation solutions and in the identification of where automation helps most
- Understanding of micro-services and containerisation and how they can be orchestrated to meet business process needs
23
Senior Service Architect Resume Examples & Samples
- Lead the development of the Service Model for Live Services and contribute to the formulation of the Service strategy
- Define, communicate and maintain a set of service architecture principles which can be utilised by both internal functions and vendors. Provide design authority for the Service Architecture and the Service Model and provide advice, expertise and support to ensure adoption and compliance to policies, standards, and best practice by internal functions and 3rd party suppliers
- This role requires solid experience developing technology service models within an enterprise scale environment
- Demonstrable experience developing and maintaining robust Service Architecture management, assurance and governance frameworks and associated documentation
- A strong understanding of ITIL principals will be key
24
Service Architect Resume Examples & Samples
- Develop the Service Model for Live Services and contribute to the formulation of the Service strategy
- Develop, maintain, communicate and execute a robust Service Architecture management, assurance and governance framework and associated artefacts to ensure and assure the end to end interoperability of service models incorporating internal functions and 3rd party suppliers
- Establish an agreed Service Management maturity framework to identify organizational and process maturity and capability. Provide input to service process maturity assessments as required
- Proactively engage with the DLG Business and Technology stakeholders and key forums to
- Solid experience with ServiceNow or a similar solution will be beneficial
25
Enterprise Services, Service Architect Resume Examples & Samples
- Position the maintenance, support and operate services within Dimension Data’s existing and prospective clients
- Work with the client manager or services sales to identify and scope an opportunity and contribute to deal
- Hands on experience in services within a large scale (preferably multi- national) technology services environment across a range of services
- Proven sales and client engagement experience
26
Teamsource Service Architect Resume Examples & Samples
- Assist with risk mitigation by developing and understanding the cost drivers within an operational service, including those that build up fixed and variable costs of an operational support team
- Good team players and exhibit good written and verbal communication skills
- Display well developed presentation skills, are innovative and have a solid client orientation aptitude
- Good client engagement skills
- Good interpersonal skills with the ability to establish positive working relationships
27
T&T Service Architect Resume Examples & Samples
- Customer facing experience in a Service Design role including presales, Managed Service frameworks, financials and contracts expertise
- Good understanding of Cloud, Data Center, Mobility, Collaboration, and IoT concepts with an interest in market trends
- Experience in working contract documents including master agreements, adoption agreements and service levels
- Experience working on deals in the range of $500k to $5mil with multiple technology and service layers
- Experience working with multiple subject matter experts to bring together service and technical components
- Support strong qualification of opportunities, managing sales and customer expectations about what we can deliver
- Comfortable delivering solution presentations to customers
- A “can do” attitude putting the customer first
- Proficient use of Office 365 suite with expert Excel capabilities
- Technical and/or Operations background in Services
- ITIL3 foundation certification
- Strong Project Management skills to drive multiple work groups across multiple opportunities in a dynamic and deadline driven environment
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Lead Service Architect Resume Examples & Samples
- Take a lead role in the design of IT services demonstrating a high level of understanding with respect to customer drivers, customer requirements, contractual agreements, service architecture and service management
- Attend customer dialogue sessions with the Bid Team to present & demonstrate the service, delivery and operations areas
- Champions service management and associated processes and procedures within Capita IT Services, operating within the ITIL frameworks and compliant with ISO2000
- Translating customer requirements and contractual obligations into a Service Design that describes the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) to provide the basis for transition into Business-As-Usual (BAU)
- Works closely with Project Management to lead on service elements of delivery to enable the operations transition team to transition the service into live production
- Works closely with the Operations Transition to ensure that implemented or changed services are capable of delivering to target service levels and performance indicators
- Supports the project manager in understanding any service risks, dependencies and issues that exist and the impact that these may have on the project, whilst mitigating those within their scope
- Service architecture and subject matter expertise to support the ISO 20000 Service management accreditations
- Displays a high degree of knowledge relating to service management and TSM toolsets
- Experience within a network, telecoms or managed service provider company
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Service Architect Resume Examples & Samples
- Extensive experience in designing, developing and implementing sustainable and scale-able service management processes and procedures
- Experience in selecting and applying service management principles, policies and techniques in client operational environments
- Customer focussed with ability to identify and understand the (internal and/or external) customer's needs
- Extensive IT Outsource knowledge and experience including experience in developing and using ITO cost models
- Able to perform peer reviews, audits, standards compliance checks and due diligence as required
- Demonstrable consultancy skills
- Good experience as a service architect/consultant with excellent design experience
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Service Architect Resume Examples & Samples
- Takes a lead role in the design of IT services demonstrating a high level of understanding with respect to customer drivers, customer requirements, contractual agreements, service architecture and service management
- Production of a Service Model to support Operational teams in the delivery of IT services
- Works closely with Project Management to lead on service elements of delivery to enable the transition the service into live production
- Champions service management and associated processes and procedures within DCC, operating within the ITIL frameworks and compliant with ISO2000
- To produce or update the customer specific contractual agreement (Service Level Agreement) and gain sign off from the customer
- Extensive experience in E2E service designing, developing and implementing sustainable and scale-able service management processes and procedures from scratch
- Experience of working at a senior Operations management level
- ITIL Manager or ITIL V3 Expert and ISO/IEC 20000 consultant qualifications are desirable
- Able to adapt to change at short notice
- A self-starting individual with a strong work ethic capable of planning and managing own time effectively. Ability to perform under pressure and to work using own initiative as well as part of a team
- Assertive in potentially difficult situations, engaging diplomacy where necessary
- Excellent verbal and written (including presentation) communication, influencing and interpersonal skills
- Able to build relationships and network at all levels
- Able to think laterally to consider options which will optimise the requirements of the business
- Takes personal responsibility for making things happen and achieving results. Displays motivation, commitment, perseverance and conscientiousness
- Experience in operating as a Service Delivery Manager or Operations Manager
- Experience in customer facing roles, is desirable
- Experience of working in large green field programmes
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Windows Service Architect Resume Examples & Samples
- Strive to become a campus-leading provider of infrastructure support and design for Active Directory, SCCM and supporting technologies related to base systems, workstation imaging, patching and connected systems as well as sustainable management practices of the Hosted Services service
- Create and manage work flows, data flows, integration services, server configurations, and documentation for key infrastructure components in conjunction and coordination with the campus system hosting group(s)
- Represent and advocate for needs of OIT-TSS to campus technical and governance groups
- Work with management to pick up ad-hoc and higher-level project planning, execution and support duties where necessary
- Foster an open collaboration by working with other (OITMD and non-OITMD-supported) departments who may struggle to understand and/or adopt existing technologies/services including general guidance and technical advice (especially to those departments without strong IT skills
- Advanced knowledge of Active Directory, SCCM 2007/2012, WSUS, WDS, MS Windows workstation (10/7×86 and 10/x64)/server (2008/2012/2016), and GPO management
- Advanced knowledge of a vast array of systems, applications and protocols (e.g. Windows OS registry manipulation, VMWare or equivalent virtual system, LDAP, TCP/IP) in a distributed and federated environment
- Demonstrated consultancy/negotiation skills to build a consensus within a group given the boundaries, concerns, needs, wants and constraints of the given environment
- Efficiently and effectively multitask to work on multiple projects and tasks simultaneously
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IT Service Architect Resume Examples & Samples
- Define and describe IT services in our service catalogue and create or manage internal and external SLA’s
- Ensure changes are prepared and delivered according to the change management process owned by you
- Take ownership of the corporate IT’s knowledge and asset management processes and tooling
- Detect problems in current services and ensure that resulting changes are implemented and documented correctly
- Manage software licenses and subscriptions of our most important suppliers (e.g. Microsoft, Adobe, etc.)
- Create and manage IT Business continuity plans on our most important services
- Create management reports based on KPI’s and other service or quality metrics
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Service Architect for End User Services to Nnit Resume Examples & Samples
- Create strategic alignment of own services area together with Service Tower Owner, Enterprise Architecture and other Service Architects
- Develop, maintain and communicate short-term and long-term (1-3 years) Service and Technology Roadmap including major releases to key relationships
- Challenge and continuously improve own service as well as catch mishaps before they evolve
- Advise and recommend to Enterprise Architecture Board on new technologies, services and methods which can improve the business and IT operation of the service or reduce cost of IT operation
- Design new releases of service and initiate necessary service qualification activities in the relevant departments
- Approve Project Designs if they are different from standard services
- Create Business Case for Service and continuously follow up on Activity-Based Cost and Profit/Loss
- Write and maintain SCT, CIL, TDS, BIA, TVCA and ORC and design related report templates and KPIs
- Presales and bid support including input to service pricing
- A Master’s degree in Computer Science or a related discipline
- TOGAF or similar architecture frameworks
- ITIL foundation
- Understanding of how to design secure IT solutions
- Thorough experience with technical project management
- Professional approach and extensive experience within service architecture
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Service Architect Resume Examples & Samples
- Work with the assigned Sales Director and Sales team to develop, sell, architect and win new/renewal Managed Services business
- Work proactively with sales to qualify and manage a healthy and accurate Managed Service pipeline
- Contribute Managed Services leadership and expertise into tenders, proposals and proposition; proactively involving appropriate company resources as necessary to ensure a comprehensive and quality approach to the opportunity
- Contribute to account and opportunity planning as a virtual member of your assigned Sales team
- Elevate Dimension Data position within clients and the market by representing & marketing our Managed Services value proposition at multiple organisational levels and at various events
- Develop and maintain customer and key stakeholders relationships (external & internal)
- Lead the requirement capture, scoping and detailed architecture of Managed Services across our chosen Business units
- Be the Managed Service design authority contributing leadership and expertise in the Managed Service opportunity from first customer contact, through transition to service operation
- Develop and maintain current Managed Service subject matter expertise and act as a coach and mentor to others within the organisation
- Proactively feedback and contribution into Dimension Data’s Managed Service portfolio
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Windows Service Architect for Platform Services to Nnit Resume Examples & Samples
- Create strategic alignment of the Windows Server Services area together with the Product Manager and other Service Architects
- Develop, maintain and communicate (1-3 years) Service and Technology Roadmap, including major releases to key relationships
- Proactively challenge and continuously improve your services
- Secure adjustment of service to stay market conform
- Design new releases of services and initiate necessary service qualification activities in the relevant departments
- Create Business Case for Service and continuously follow up on cost and revenue
- Decide and communicate patch level strategy
- Write and maintain service documentation
- Formal higher IT education and/or long-term experience in similar role
- 5-7 years of experience with designing and maintaining Microsoft technology
- Microsoft certified MCSD/MCSA/MCSE and experience with Azure
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Enterprise Service Architect Resume Examples & Samples
- Provide the framework of accountability and governance for the maintenance and continual transformation of the IT operating model
- Govern the delivery of an IT Transformation programme that enables the full IT lifecycle of Determine, Deliver, Run and Retire Support and enable the service portfolio (i.e. current and future shape of service) including identifying new services, defining the lifecycle of all services, prioritising investment initiatives for new/improved services based on business priorities
- Develop the strategic roadmap for IT Shared Services making sure the function creates value while being business relevant
- Enforce the vision and enable the Transformation of IT strategy to ensure its overall structure and consistency
- Maintain the Portfolio of IT services, both technical and business, in line with the Enterprise Architecture
- Work with the CoDC to effectively create the Enterprise Architecture and include all Service requirements in the end to end solutions/high level designs
- Work with the Service Design Architect to form a seamless hand over from high level design to low level design and transition into service
- Substantial IT management experience across multiple functions with at extensive background working in IT strategy
- Architecting IT strategies and service support solutions in a Multi-Vendor out-sourced and in-sourced environment
- Strong ITIL expertise (Expert), SFIA Plus Level 5 / 6
- Experience of working with technical architects to ensure deployment of world class solutions
- TOGAF experience desirable
- Practical involvement in all stages of the information systems life cycle
- Detailed knowledge and experience of Release management systems and Service Introduction
- Knowledge and experience of project management methodologies
- Minimum Degree educated
- SFIA IT Management L4 / 5
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Cisco / uc Voice Service Architect Resume Examples & Samples
- Provide both the Business & Infrastructure Group expertise in the development & execution of IT Infrastructure Voice services and Solutions to business problems, from both a strategic and tactical perspective
- Enable positive differentiation of our business compared to our competitors by bringing innovative infrastructure solutions
- Efficient transition of designed solutions to Implementation team
- Design and maintain a holistic view of global IT Technical LAN and Voice Architecture and advise on strategy
- Maintain a cutting edge knowledge of developments in IT LAN and Voice Infrastructures and make appropriate recommendations
- Provide LAN and Voice technical consultancy and project resource to other Technical groups, e.g. Global Data Centers, local IT Groups, Corporate teams, Functional Teams
- Play a coordinating role in the development and execution of LAN and Voice strategy and initiatives within the Design, the Implementation & Transition team and within Group Functional Teams
- Be a proactive actor in planning the implementation and support of new voice technologies and revamping projects
- Create precise build, implementation, and operation documentation of designed solutions
- Contribute to the IT budget planning process and ensure appropriate cost control of all voice infrastructures
- Promote and aid the delivery of a stable, secure and legitimate IT LAN and Voice Environment
- Provide escalated (Tier 3) Technical Support and Consultancy to the Group IT Organizations and Functional Groups
- Establish Service Level Agreements (SLAs) and performance measurement criteria’s (KPIs)
- Play an active role in the vendor selection process for selected LAN and Voice solutions
- Demonstrate Leadership skills/potential along with the ability to interact and lead people in a matrix organization – tact and diplomacy are essential attributes
- Project Management experience – formal training beneficial
- Comfortable and easy at transmitting knowledge and growing other team members skills
- Strong analytical capabilities
- Ability to work under pressure and demonstrably action orientated
- Language knowledge: Fluent in English (speaking / writing), other languages an advantage
- Flexible attitude towards working hours
- Travel in Europe & other World Areas when required, appreciation of other world areas cultures
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Service Architect Resume Examples & Samples
- Develop a deep technical knowledge of assigned product set. Be the ultimate expert across GSS for those products
- Develop strong relationships with Product Management & Product Architect counterparts
- Represent Customer and GSS viewpoints in product scoping, development and design process. Think outside of the box to create a strategic vision for serviceable and supportable products. Share this vision with others
- Define detailed technical requirements for product supportability and assess the products against those requirements
- Operate as a virtual team lead for GSS subject matter expert core teams focused on specific product sets
- Coordinate and Project Manage Launch readiness activities, such as Beta product implementations, training, documentation updates, and launch approvals
- Ensure GSS is ready to deliver the products as they are released. Be the owner for GSS documentation, process, and policy for specific products
- Build supportability metrics and product scorecards to drive strategic product discussion with Product Management and Engineering
- Research, define, implement and roll-out product supportability best practices
- Education: Bachelor's Degree in Computer Sciences, Engineering or its equivalent
- Overall Experience: 5+ years
- Minimum 3 years of experience using Internet technologies, standards and protocols, including DNS, HTTP/HTTPS, Web design, application layer security, browsers and servers
- Balance of both strong technical and strategic skills. Willing to get into deep, tech details, but also able to see the big picture and make educated trade-off decisions without getting bogged down by the details
- Able to develop trusted relationships, a strong internal network and use influence to drive change. Displays situational fluency and perseverance to handle challenging business situations. Able to negotiate and compromise to drive consensus
- Excellent written and verbal communication skills with the ability to articulate complex concepts to a broad range of technical and business audiences, including technical and business executives
- Organized and detail-oriented, with project management experience
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Service Architect Resume Examples & Samples
- Customer facing experience in a service design role including presales, managed service frameworks, commercial and contract expertise
- Deep understanding of managed services, global service desks and ITIL concepts
- Strong experience in global field services and large scale installation and support services
- Good understanding of cloud concepts with an interest in market trends
- Experience designing global and/or multi-region services
- Understanding of ITSM and remote monitoring toolsets
- Can explain the business value of managed services to a customer
- Can demonstrate taking the lead on multiple presales engagements simultaneously showing smart prioritisation
- Experience working with sales teams to evangelise about services and take the lead on presales outputs including service models, response content, commercials and negotiation
- Experience in building complex cost models and innovating to refine the cost base, maximise profit and design services that delight our customers
- A technical and/or operations background is highly desirable in particular experience in enterprise networking, wireless, unified communications and workplace services
- ITIL3 service design certification
- ITIL3 expert certification
- Knowledge of Spanish
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Service Architect Resume Examples & Samples
- Engages IT, business and CxO management, key presenter and influencer, trusted advisor
- Develops business and technology roadmap and strategy
- Understands HP's end to end solutions which best address customer needs
- Creates value and constantly qualifies for HP
- Shapes, interprets and helps define client requirements to ensure they address business goals
- Redefines services, service level agreement and other requirements based on client objectives
- Integrates additional services, approaches that add value, improving Total Cost of Ownership and/or business case
- Leads, coordinates inter-tower solution linkage and optimization
- Leverages in- flight and scheduled client and delivery projects and initiatives for enhanced solution efficiency and/or cost advantage
- Identifies opportunities to leverage portfolio, delivery and client strategic directions and investments
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Service Architect Resume Examples & Samples
- SC clearance or ability to obtain clearance and sole UK Nationality
- Extensive experience in Service Delivery management
- Strong stakeholder management skills with ability to identify and manage appropriate levels of engagement
- Displays a high degree of knowledge relating to service management and ITSM toolsets
- Extensive IT Outsource knowledge and experience
- Experience in customer facing roles
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ES Service Architect Resume Examples & Samples
- Define and build an enterprise service that aligns with the client’s business and technology objectives
- Participate or lead in the analysis, scope of work determination and services pricing models of RFP/RFI’s
- Engage with clients to gather requirements and translate these into existing services within the Dimension Data offering or to build a specific value proposition for the client
- Contribute to the development and selection of optimal services solutions to meet ongoing client needs that are in line with industry best practice and standards
- Work with the client manager or services sales to identify and scope an opportunity and contribute to deal strategy by engaging with clients to qualify their requirements
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T&T Service Architect Resume Examples & Samples
- Proven ability to lead presales opportunities including service models, response content, financials, and identifying and mitigating deal risks from opportunity qualification through negotiation
- Travel is approximately 25% of the role but may vary
- Proficient use of Office 365 suite with expert MS Excel capabilities
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Service Architect Resume Examples & Samples
- At least 5 years of customer facing experience in a Service Design role including presales, Managed Service frameworks, commercial and contract expertise
- Strong understanding of Break/Fix, Managed Services, and ITIL concepts
- Experience of working with an ecosystem of partners to build an overall service solution model
- Demonstrated ability to lead presales opportunities including service models, response content, commercials, tactics and negotiation
- Strong capabilities to articulate the business value of Services and convince a customer of such value
- Experience working on deals in excess of $1 million USD with multiple technology and service layers
- Excellent interpersonal and collaboration skills
- Excellent verbal and written communication skills including the ability to share complex, technical topics clearly, concisely, effectively and professionally
- 5+ years of pre-sales and service solution design experience in a technology environment
- Industry specialization in either finance, retail, or hospitality
- Bachelor’s Degree in Business, Economics, Engineering, Mathematics, Statistics, Computer Science, or a related discipline is required. A graduate degree is a plus
- International work experience or experience working with a global team is preferred
- Ability to work in the local language of the location for the position
- Ability to work in English with the global and corporate teams
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Field Service Architect Resume Examples & Samples
- A minimum of 5-8 years’ work experience supporting Manufacturing and Office environments, specifically, a high level functional and technical working knowledge of Microsoft Windows Operating Systems (Windows XP, Windows 7, Windows 8), Microsoft Office Suites (2007, 2010, 2013) and Microsoft Software (SharePoint, Lync, Visio)
- Experience with PC Hardware troubleshooting (HP, Dell, Lenovo)
- Experience with handheld wireless scanners
- Experience supporting printer desktop/multifunction (Xerox, HP, Zebra)
- Broad technical IT knowledge and awareness of industry trends
- Operational Excellence - Root Cause Analysis, process, risk reduction, security and controls, change management
- Advanced troubleshooting skills
- Relationship management and conflict resolution management
- Broad knowledge of telephony
- Exposure to broad spectrum of IT applications and IT architecture
- Success working in cross functional teams and the ability to work as part of a virtual team
- Ability to multitask and prioritize effectively
- Candidate must be a self-motivated problem solver operating with limited supervision to help achieve goals for a global team. Changed up word order and clarified a couple sentences
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Service Architect Resume Examples & Samples
- The role holder provides exploitation of systems and technology to deliver business and cost transformation aligned to business strategy to deliver efficient customer solutions
- He/she may contribute to the formulation of network, technology, systems and information strategy and evolution plans
- The role holder takes a lead role on programmes and projects that go to plc, OC and/or LoB Boards for decision. He/she may have end to end ownership of network / systems & technology strategy & evolution process, or the operation and delivery of network & technology options
- The role holder may manage strategic investment and financial control for the delivery of end to end integrated solutions
- The role holder should leverage the experience of the relevant BT wide professional communities to discharge these responsibilities, thus ensuring knowledge sharing extends beyond the functional boundary of the role
- The role holder may also play a key part in the BT wide professional communities
- Based on in-depth knowledge of specific technology/industry, play a key role in analysis to support the formulation of ICT strategy, evolution plans or identification of bespoke or customised off-the-shelf applications/solutions in their area of expertise
- May own the end to end strategy formulation process, the delivery of strategic options/data and delivery of the strategy for BT Group and/or a LoB in area of expertise
- To build internal, external and third party supplier relationships to ensure full commitment and support
- To be a recognised authority across the business and externally
- To be the escalation point for resolution of major customer issues
- To use the relevant BT wide professional community framework to raise their skills and those of their team to the recommended PC standards
- Relevant Degree qualification (typically engineering/science) or equivalent
- Relevant professional experience
- Recognised expertise in own area within an organisation
- Requires an in-depth understanding of how own expertise contributes to the objectives of the business, backed by a very good working knowledge of the industry
- Provides direction for others
- Anticipates patterns and links, looks beyond the immediate problem to the wider implications
- Explains/presents highly complex ideas, anticipates potential objections and prepares case accordingly
- Able to influence at a senior level
- Creates formal networks internally and externally
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Technical Service Architect Partner Ecosystem Itsm Business Unit Resume Examples & Samples
- Work with a tight-knit team of talented product and partner experience leaders to craft comprehensive reference architecture for various types of partners that aligns with current and future state of ITSM
- Work with services, support and enablement teams to develop technical material and white papers that can be utilized by partners to build a profitable practice around ITSM
- Work with product and services teams to develop best practices and define the best approach to build a comprehensive ITSM practice
- Work with inbound product management and solution consultant teams to develop complete demos and demo scripts based on the reference architecture and integration use cases
- Act as the focal point to define, demonstrate and evangelize ServiceNow’s end-to-end IT Service Lifecycle story with top partners
- Participate in and drive technical partner enablement efforts
- Drive cross- functional alignment and define hand-offs between internal teams
- Become intimately familiar with ServiceNow portfolio of offerings, internal systems and processes
- Act as the primary point of contact for BU Product Management organization to drive demos, blue prints and whitepapers for top partner use cases
- Work with ISV teams and product management to identify top use cases and build the appropriate integrations as extensions to existing ITSM reference architecture
- Provide recommendations to inbound product management team on build vs. partner opportunities to drive technical innovation
- Work with partner organization to define and maintain a catalog of partner led reference service architectures and inform solution consultants of value and positioning
- Design and build transformation programs and best practices guides in conjunction with services and partners
- Work with partner experience teams to build a framework for successful ITSM practice building that will yield great customer health results and make our partners profitable
- 8+ years of experience in ITSM space
- 8+ years of experience working with SIs, MSPs and Resellers
- 5+ years of working as an architect or technical lead
- 5+ years of experience working with engineers, product owner and R&D
- Solid understanding of the competitive and partner space
- Very comfortable presenting and discussing complex technical concepts internally or with customers or partners
- Very comfortable working with enablement, marketing and customer and partner facing teams
- Exceptional verbal and problem solving skills
- Exceptional collaboration skills within cross-functional teams and across multiple business units
- Good understanding of vertical markets and their requirements
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Technical Product Manager / Service Architect Resume Examples & Samples
- Develop the applications strategy and product roadmap for the assigned service area and managed applications
- Develop and steward the capability taxonomy and technology asset relationships for the assigned service area
- Lead architectural design efforts and design coordination activities within the assigned service area
- Create and maintain Application, Information, and Technology Architecture documentation for the assigned service area
- Maintain the Service and Application Portfolio
- Contribute to initiatives to continuously improve the efficiency and effectiveness of IT services and service team operations
- Participate in the Community of Practice (CoP) to regularly collaborate, share ideas and best practices, and establish standards
- A minimum of 8 years as an Information Technology professional, preferably within technical product management
- A minimum of 2 years operating as a Technical Product Manager for a website, SaaS application, or mobile application
- Served in a role that has worked directly with business stakeholders either in a technology delivery or product management capacity
- Experience working within an IT Service Mgmt. organization, preferred, but not required
- Excellent interpersonal and leadership skills
- Strong experience with developing or implementing search engine optimization (SEO) best practices
- Understanding of core business functions, required capabilities, and key E2E business processes
- Deep understanding of IT systems environments and technology solution trends
- Experience in defining and executing an IT or application strategy including making decisions relative to approach, solution options, and IT investments
- Experience with site analytic platforms including Adobe Analytics and Google Analytics
