Service Architect Job Description

Service Architect Job Description

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Service architect provides technical and delivery management oversight for IT support teams responsible for a wide array of IT infrastructure, systems, applications and functions.

Service Architect Duties & Responsibilities

To write an effective service architect job description, begin by listing detailed duties, responsibilities and expectations. We have included service architect job description templates that you can modify and use.

Sample responsibilities for this position include:

An understanding of cloud native applications and twelve factor application design
Identify, respond to and work to resolve emerging Service problems
Develop effective tooling to identify and address reliability risks
Participate with other engineering teams to triage production outages and carry forward action items to improve ongoing reliability
You will apply attained experiences and knowledge in solving complex enterprise and datacentre problems
You will be responsible for a specific set of named, geographical or vertically aligned customers
You will be able to demonstrate proactive interaction with sales teams
Analyze complex customer requirements and propose technical and competence developments solutions in new areas and domains, within the framework of Core 3 team activities, required to enhance customer's competitive position
Recognized as a leader in knowledge sharing communities
Expected to travel internationally (Mostly US and Canada) and sometimes on short notice with variable durations for up to 25% per year

Service Architect Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Service Architect

List any licenses or certifications required by the position: ITIL3, ITIL, KCS, ITSM, AWS, JSON, API, REST, XML, SOAP

Education for Service Architect

Typically a job would require a certain level of education.

Employers hiring for the service architect job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Technical, Engineering, Business, Education, Information Technology, Service Management, Design, Computer, Communication

Skills for Service Architect

Desired skills for service architect include:

Assigned product set
Applications
High availability and IT communications
IT infrastructure
Operating systems
Applications management processes and methodologies
Cisco networking
IPCC
IPT
Product development – Full stack

Desired experience for service architect includes:

Must be willing to work in Englewood Cliffs, NJ with occasional travel to New York, NY and Los Angeles, CA
Bachelor's Degree (Masters preferred) in EE/CE/CS or equivalent technical qualification
Minimum of 3 years in a variety of IT professional roles
Ability to deliver on assignments while managing multiple tasks
Technology background and experience to understand development, infrastrructure and tool
Experience with office productivity and collaboration tools

Service Architect Examples

1

Service Architect Job Description

Job Description Example
Our company is searching for experienced candidates for the position of service architect. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service architect
  • Manage teams of less experienced Solution Architects or Service Engineers in Customer Projects to ensure that they are delivered according to expectations and plans
  • Actively gain service performance feedback from clients and internal network team functions and put in place plans to address any deficiencies
  • Own your service end to end across architecture, engineering and operations
  • Proactively build a strong people network who can assist with providing end to end technical solutions to clients
  • Understand the overall cost of your service and regularly confirm it's run in a cost efficient / value add way
  • Define and implement plans to reduce manual work effort through automation and process efficiencies
  • Experience of of the following technologies
  • Experience of RESTful application programme interface (API) design and use
  • Experience of logging and analysing technologies, such as Splunk and Squirro
  • Experience of using both Unix and Microsoft (MS)Windows
Qualifications for service architect
  • A process, customer and quality mindset, ideally with a track-record of applying suitable methodologies
  • Knowledge and an interest in building expertise in industry best practices
  • Excellent, demonstrable interpersonal communication and customer service skills
  • Demonstrable account experience and sales aptitude in a technical pre-sales role
  • Demonstrable business and financial acumen
  • Experience of selling other vendor storage is preferable
2

Service Architect Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of service architect. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service architect
  • Able to integrate PaaS technologies in a Polyglot environment, ideally Java, Perl and .Net systems
  • Able to work with existing platform teams, whilst assisting in the augmentation of these platforms
  • A strong results-driven technologist, with a broad technical background
  • Solutions Architect / Consultant focused on Service Provider Initiatives in the VoIP hosted Service Provider space and video conferencing and collaboration area
  • Active participant in key partner interactions and joint solutions
  • Deliver solution and product presentations to varied audiences, including CXO's, technical team members (engineering, product management, operations, IT), and non-technical audiences (sales)
  • Engage in consulting activities with Product management, Engineering, IT development, Operations and technical sales staff at targeted Service Providers
  • Interface with business unit product management teams to communicate and drive customer requirements
  • Lead certification and testing efforts for new software and devices and interoperability with SP customers
  • Engage early in Sales Cycle to understand client’s requirements and business drivers
Qualifications for service architect
  • Managing work and time by finding and taking advantage of available resources to complete work efficiently (leveraging resources)
  • Quality oriented by finding a balance between speed and quality of work, based on business realities
  • Taking initiative and independent action by responding quickly, taking responsibility and being accountable for their actions
  • Good knowledge and skills in Business Acumen, Customer Orientation and Networking
  • Proven experience of customer interaction including requirement elicitation and scoping, value propositioning and negotiations
  • Proven experience of integration of complex systems in customer environments
3

Service Architect Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of service architect. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service architect
  • Create Solution Architecture for projects and other initiatives
  • Deliver functional and non-functional service requirements as part of service design
  • Developing business cases for service strategy and roadmaps
  • Actively support the Managers of Platforms services in developing business cases for new services
  • Create/assess proposals to offer a solution via the service catalogue
  • Help with management of any service architecture issues/exemptions required and propose remediation plan
  • Manage dependencies of new service design with other services
  • Aid with synchronisation, management and integration with other projects, new or modified services
  • Development of Statement of Work for all non-significant engagements
  • Manage demand for architecture resources through Statements of for solutions and services to ensure alignment to standards, strategies and roadmaps
Qualifications for service architect
  • A broad contact network within the IS/IT and telecoms industry
  • Strong, recent, hands on expertise in data architecture and programming
  • 7+ years of experience with significant depth around designing, implementing, and managing critical cross-functional integration projects at large Service Provider, Hosting and Telecommunication companies
  • University degree in Business or Engineering/ICT – preferable Master's level
  • Experience in Service fulfillment , preferably with Telco operators
  • Strong business mind-set
4

Service Architect Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of service architect. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service architect
  • Carbon footprint & environmental aspects should be considered
  • Ensurearisk management approach is adhered to for all new solutions and service designs
  • Provide expert advice and analyses to shape the development of systems/equipment at the concept phase for optimal Life-Cycle Cost (LCC)
  • Generate and maintain appropriate LCC models to support the making of decisions in the above
  • Provide support solution expertise to Bids and Projects
  • Provide Trade-off analyses and business cases in support of those solutions
  • Generate relevant documentation and plans to support bids and projects
  • Provide resource and material estimates for the relevant areas of the solution
  • Ensure that the risks and opportunities associated with the solutions are identified, communicated and, where practicable, mitigated
  • Ensure that any assumptions and dependencies associated with the solutions are identified, recorded and maintained
Qualifications for service architect
  • Fluent in English and local language (Finnish)
  • System integration best practices
  • Java, PL/SQL, Linux/UNIX
  • SOAP, REST, TCP/IP, HTTP, SMPP, MM7, ParlayX
  • Virtualization (VMWare, Hypervisor, Openstack)
  • HW (HP, EMC, Blade systems, Storage arrays – SAN)
5

Service Architect Job Description

Job Description Example
Our company is growing rapidly and is looking for a service architect. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service architect
  • Develop good working relationships with partners and Primes
  • Participate in training and development activities as identified
  • Technical Writing, Presenting & Client Facing
  • ICD REST API programming and Integration Framework (transactional and ETL)
  • Implement complex field validations and lookups in ICD
  • Knowledge of ICD CMDB and Common Data Model/Common Information Model is required
  • Articulate, confident and common-sense professional with outstanding interpersonal skills and great desire to be a part of the team
  • Develops trust by partnering with Project Manager and other stakeholders to effectively manage projects, meet project milestones / objectives, convey status on delivering schedule progress
  • Applies IT solutions to address business needs, while maintaining sight of technical validity and supportability of the solution
  • Highly analytical and able to resolve complex technical problems as required
Qualifications for service architect
  • ITIL V2 managers certificate or ITIL V3 expert qualifications
  • Intermediate to senior Customer-facing positions
  • Intermediate to senior experience in architecting, designing and deploying private/public cloud solutions
  • Experience in automating and operating virtualisation and cloud processes
  • Bachelors degree in a relevant technical field with at least 9 years of Systems Engineering and Integration experience at our customer sites
  • Strong knowledge of unit and regression testing methodologies

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