Senior Service Engineer Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the senior service engineer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

MM
M McClure
Micaela
McClure
78149 Rath Corner
Los Angeles
CA
+1 (555) 216 2075
78149 Rath Corner
Los Angeles
CA
Phone
p +1 (555) 216 2075
Experience Experience
10/2015 present
Chicago, IL
Senior Service Engineer Engagment Manager
Chicago, IL
Senior Service Engineer Engagment Manager
10/2015 present
Chicago, IL
Senior Service Engineer Engagment Manager
10/2015 present
  • Escalation management and stakeholder and Executive communication when necessary
  • Service Improvement plans for any SESIT Service Engineering services to the Business Partner
  • Ongoing management of the financial forecasting for new projects and the run portion of the business with the SESIT Service Engineering teams
  • Fostering development of relationships with SESIT customers and service owners and engineers
  • Supporting the adoption of Microsoft IT solutions to ensure standardization, scale, synergies, and savings
  • Ensuring that the delivery and organization is meeting the delivery health intent and metric for given projects and initiatives
  • Proposing and securing SOWs for the specific shared service across SESIT, which may or may not result in cross-charges
11/2010 07/2015
New York, NY
Senior Service Engineer, Abu Dhabi, UAE
New York, NY
Senior Service Engineer, Abu Dhabi, UAE
11/2010 07/2015
New York, NY
Senior Service Engineer, Abu Dhabi, UAE
11/2010 07/2015
  • Ensuring the service is executed in accordance to ABB’s guidelines, trouble shooting manuals and OHS standards
  • Providing customer training for ABB products
  • Performing warranty repairs and complete warranty handling procedures
  • Handling 24 / 7 emergency telephone periodically and providing technical support to customer
  • Updating details of installed database
  • Ensuring timely completion of site reports, time sheets etc
  • Attending jobs with complete preparedness, complete ownership to give professional approach and to ensure quick and correct completeness of the job
12/2004 07/2010
New York, NY
Senior Service Engineer
New York, NY
Senior Service Engineer
12/2004 07/2010
New York, NY
Senior Service Engineer
12/2004 07/2010
  • Provide engineering design across different workloads including incident & problem management, change management, security and compliance
  • Work with program managers to develop feature and implementation plans that support the network architecture strategy
  • Work closely service providers, service managers, Regional IT, Operations teams and Development teams (devices, services, software)
  • Develop automated solutions to provide quicker access to data and reports, reduce manual errors, and improve productivity
  • Perform in-depth troubleshooting and root cause analysis while working with developers to identify problems
  • Create Measures, tools & reports on client & service Performance. Drive design and code changes to drive improvements
  • Create Measures, tools & reports on client & service performance. Drive design and code changes to drive improvements
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
The Ohio State University
Bachelor’s Degree in Computer Science
Skills Skills
  • Design, build and manage high availability services, focusing on latency, scalability, efficiency and operability of the service
  • Basic knowledge of project management skills: able to use project documentation
  • Strong knowledge and demonstrated technical proficiency in Windows Server, web services, SQL Server
  • Manage availability, latency, scalability and efficiency of services by engineering reliability into software and systems
  • Working knowledge of Load Balancing solutions like HLB, ASLB etc. and how they are used in highly complex and available enterprise environments (3+ years)
  • Strong written and verbal communication skills. Demonstrated leadership ability, strong team player who enjoys a fast-paced atmosphere
  • Design and development of highly operational, supportable and manageable Telemetry solutions for MSIT
  • Demonstrated troubleshooting and problem solving skills, especially with initially ambiguous or incomplete details in highly complex and available environments
  • Demonstrated troubleshooting and problem-solving skills, especially with initially ambiguous or incomplete details in highly complex and available environments
  • Desired Strong knowledge of Windows Platform or Linux, developer tools and ability to diagnose and debug user code
Create a Resume
1

Senior Service Engineer Resume Examples & Samples

  • Strong communication skills, great organizational agility, and strong planning skills are required
  • Candidates must function well in a global team environment
  • Candidates need to be organized with a proven ability to make the correct decisions under pressure, provide effective influence, impact and collaboration both internal and external, and create an environment of motivation, passion and drive for excellence
  • Critical thinking and problem solving skills are required
  • The ability to think quickly, and perform analysis for data-driven discussions is needed in this role
  • Ability to drive constant innovation, improvement cycles and lean principles while bringing constructive tension and challenger mindset
  • Ability to provide team leadership while instilling a culture of continuous innovation and challenging mindset across global organization
  • BA/BS degree in Computer Science, MIS, Business or related field or equivalent work experience
  • 10 years of hands on Sales and Distribution or Finance business process design and implementation experience or operations, focused on large scale enterprise level implementation of business capability in a high tech manufacturing and consumer business
  • Program management – Managing large internal projects, processes, service, and technology decisions
  • Strong communication and collaboration skills are a must. Success requires ability to build Customer and Partner relations with the various business streams
  • Ability to function well in a team environment. Demonstrate a history of making correct decisions under pressure. Ability to manage and lead vendor resources while contributing individually as well
  • Excellent understanding of Microsoft products, software lifecycle methodology and information systems development and support
  • Demonstrated track record in building organizational capability including people, process, and systems
  • Proven ability to take on complex systems and processes and drive simplifications and improvements
  • Excellent problem solving, negotiation, and decision making skills in a dynamic environment
  • Experience in working dotted-line and/or distributed team environments
  • Track record of strong capabilities in influence & impact, as well as collaboration
  • Solid understanding of Information Technology Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF) guidelines
2

Senior Service Engineer Manager Resume Examples & Samples

  • Strong managerial skills with the ability to hire, mentor, and develop a team of engineers in an interrupt driven, fast-paced environment
  • Commercial business experience and experience interacting with technical customer and vendor representatives
  • Solid understanding of the architecture of routed and switched networks
  • Experience in network growth, sustainment and/or remediation activities
  • Working knowledge of TCP/IP fundamentals, network routing protocols (OSPF, IS-IS, BGP, MPLS)
  • Strong verbal, written, and presentation communication skills with the ability to represent complex technical concepts and issues to a geographically diverse audience
  • Proven track record of working as a customer advocate, handling difficult and sometimes contentious requirements
  • Strong team player with a constructive perspective and commitment to the success of the business
  • This role requires flexibility and, the ability to work on various projects of different priorities
  • Must be able to document results learned and share information with the rest of the team
  • Must possess the ability to report and present project related data to Executives and Directors across various lines of business
  • Must be able to demonstrate the ability to attract, develop and retain top talent
  • BS or BA degree in an engineering/technical or managerial discipline, or equivalent practical experience
  • 5+ years of technical leadership experience managing engineers responsible for L2/L3 switching platforms, application networking, and designing large, complex network infrastructures based on customer requirements
3

Senior Service Engineer Resume Examples & Samples

  • Develop and drive CORE/ Edge SDN technology across transport, backbone and peering edge
  • Lead projects leveraging SDN expertise, own and drive implementation of specific components of a programmable network
  • Create detailed designs including hands-on work to validate approaches, architecture / design concepts, and help debug production implementations
  • Specify how SW and HW architectures should evolve to address new technical requirements, leveraging the availability of new enabling technologies
  • Contribute to the development of software for emulation/simulation of networking systems and protocols
  • Review software engineering artifacts such as functional specifications, design specifications, code, unit tests, system test plans, feature test plans, test automation strategy and ensure architectural integrity and high quality
  • BS in mathematics, computer science or equivalent. MSc or PhD is a plus
  • Experience with latest versions of C#/C++/C and Perl/Python programming languages
4

Senior Service Engineer Resume Examples & Samples

  • A successful candidate must have the ability to work as part of a team as well as build relationships within the collaborative GNS environment
  • Knowledge of routers from companies like Arista, Juniper, Cisco, Dell, etc. is required while understanding of load balancers, firewalls, IPS, DDoS mitigation, and link encryption is preferred
  • Knowledge and experience working with network management, programming, and monitoring protocols, such as SNMP, Netflow and sFlow is preferred
  • Bachelor's degree in an engineering/technical discipline, or equivalent practical experience
  • 5+ years of experience with network, switch and router design and administration
  • 5+ years of experience working with L2/L3 switching platforms, application networking, and popular network protocols (OSPF, IS-IS, BGP, MPLS)
  • Solid understanding of networking concepts (TCP/IP, DNS, routing, subnetting, DDoS mitigation, etc)
  • 5+ years of experience working with and maintaining at least two of the following: switches, routers, firewalls, load-balancers, and IPS
  • 4+ years of experience utilizing network device hardware/software in a network provider or network equipment supplier lab a plus
  • A successful candidate must possess strong communication and documentation skills, an analytical mindset, and be familiar with the use of Microsoft Office tools
5

Senior Service Engineer Lead Resume Examples & Samples

  • This position requires an in-depth knowledge of Ethernet and Optical technologies such as DWDM, Ethernet transceivers, etc
  • Knowledge of optical systems from companies like Alcatel-Lucent, Ciena, Cisco, Infinera, etc. is required while understanding of Ethernet switches/Routers is preferred
  • Familiarity with network test devices and tools from companies like JDSU, Spirent, and Ixia as well as UNIX/Linux system tools will be required in order to be successful in this role
  • 5+ years of experience with optical network and Ethernet switch design and administration
  • 5+ years of experience working with optical systems and L2/L3 switching platforms
  • Solid understanding of networking concepts (TCP/IP, DNS, routing, subnetting, DDoS mitigation, etc.)
  • 5+ years of experience working with and maintaining at least two of the following: DWDM systems, Sonet systems, switches, routers, firewalls, load-balancers, and IPS
  • 4+ years of experience performing any type of testing against network hardware/software
6

Senior Service Engineer Resume Examples & Samples

  • Engineering - be a practicing engineer with experience delivering solutions through the IT lifecycle from gathering and balancing business requirements through delivering a solution that provides measurable value, is operable, maintainable, and replaceable
  • Technical - have an in-depth multi-disciplined knowledge of Network, Storage and Compute technologies and how they are evolving. Strong candidates should be knowledgeable in general IP networking principles and protocols (including IPv6), existing IP Services functionality including Windows name resolution progression (DNS, WINS) DHCP features and capabilities, and basic networking security practices and technologies. Collaborative - experience working in virtual team environments across business boundaries to deliver value beyond the scope of your reporting structure, focus on business value to the Microsoft ecosystem of customers, partners, and employees, and be a champion for intellectual property (IP) sharing and reuse
  • Anticipated enhancements or risks and develop effective alternatives without compromising design principles
  • Design resilient and highly available infrastructure services which deliver business value and optimize resources
  • Networking and/or Windows certifications - Cisco CCNA/CCIE, CompTIA, Microsoft MCSA/MCSE, etc
  • 10+ years of experience in a large enterprise in a infrastructure engineering or delivery role
  • Provide training, support and documentation for service delivery teams
  • Design in accordance with industry best practice where ever possible
  • Provide analysis and feedback to design project lead by others
  • IT security certifications – CISSP, GIAC security administration, etc
  • Develop test cases and perform testing against test cases
  • Develop engineering analyses and documentation
  • Provide valuable feedback to the product teams
  • Effective presentation development and delivery
  • Run design engineering projects end-to-end
  • Design for both current future requirements
  • Provide direction and technical leadership
  • Servicer portfolio and lifecycle management
  • Implement/support designed solutions
  • Thought leadership and influence ability
  • Influence industry best practices
  • Analytical problem solving
  • Analytical Problem solving
  • Effective Presentation development and delivery
  • Thought leadership and Influence ability
  • Collaboration and Interpersonal skills
7

Senior Service Engineer Resume Examples & Samples

  • Provide technical leadership, guidance, and support in the design and deployment of directory and identity services at scale
  • Provide deep technical insight and hands on help to drive issues to root cause and resolution
  • Communicate and collaborate with top level executives and development teams
  • You have a strong customer focus and understand the importance of Live Site
  • Demonstrated ability to establish and manage relationships across organizational boundaries
  • Proven experience dealing with large scale data architecture, operational architecture and or network Architecture
  • Proven experience creating distributed systems tools of moderate to high complexity
  • 5+ years' experience with scripting/programming languages (e.g. PowerShell, Perl, Python, VBScript, Jscript, C#, C++, etc.)
  • Strong leadership skills, especially in online services environments
  • Proven experience developing distributed systems tools of moderate complexity
8

Senior Service Engineer Resume Examples & Samples

  • Leverage strong technical skills and strong engineering rigor to ensure comprehensive and effective testing and designs
  • Work closely with architects and equipment vendors to understand emerging technologies and how they would benefit the Microsoft network
  • Consult with Microsoft product developers as well as application and service owners to design scalable and supportable networks to meet application requirements
  • Validate solutions in labs, proof-of-concept and pilot environments
  • Author and revise key engineering artifacts such as standards and deployment documentation
  • Work closely with deployment and operations teams to deploy and stabilize new solutions
  • Work closely with service providers, service managers, program managers, Field IT and Operations teams
  • Develop and maintain an extensive understanding of the Microsoft network environment
  • Design and deploy virtualized network services
  • Participate in network analysis, optimization, threshold analysis and capacity planning to assure on-going network health
  • Function as a lead engineer on select network engineering projects
  • Function as an L4 escalation point and participate in major incident response
9

Senior Service Engineer Resume Examples & Samples

  • Build and manage a global infrastructure for internal documentation and process documentation
  • Drive content improvements by collaborating with subject matter experts within core engineering teams
  • Collaborate to deliver training, quality templates and processes to Core Engineering teams and associated stakeholders
  • Design and deploy a closed loop communications feedback process
  • Work alongside all deployment, MCIO, Finance and Product Groups to develop and deliver ongoing communications and dashboards to report internally and externally to all stakeholders
  • Act as an evangelist and catalyst for analytics capabilities and drive analytics innovation by developing and maintaining strong business relationships, individually and across teams
  • Work with the executive leadership on strategic analytics initiatives
  • Ability to advise and get “hands on” as necessary to drive data consistency and improve our BI capabilities
  • Excellent collaboration skills and the ability to influence stakeholders
  • Ability to act as a liaison between business stakeholders, technical architects/SMEs and development teams to ensure successful transmission of data
  • Understanding of the Microsoft Business Intelligence technology stack (SQL Server, SharePoint/Performance Point, Excel, etc.) is desire
  • Knowledgeable in Six Sigma, Agile and ITIL methodologies
  • Experience working on Network Products (software and/or hardware) in a documentation, communications, training, or quality assurance capacity
  • Network knowledge and experience, including engineering build process, capacity planning process, and delivering, tools, training, and quality processes
  • Experience with SharePoint, Wiki, and other related tools
  • Experience in structuring content to be visually appealing and easily interpreted
  • Hands-on leader with a strong track record of managing documentation and communication processes with large global organizations
  • Superb written and oral communication skills, with the ability to build strong relationships with internal stakeholders and external partners
  • BA/BS degree (In lieu of degree, 4 years of relevant work experience)
10

Senior Service Engineer Resume Examples & Samples

  • Evaluate and contribute to product and service design and architecture, help shape service engineering technical strategies, review specifications, and design and improve upon core processes
  • Design, test, deploy and upgrade services in multiple environments, across both cloud and on-premise
  • Ensure the adoption of industry best practices for online services including disaster recovery, business continuity, monitoring/alerting, and service health measurement
  • Drive a data-driven culture, provide long term statistical trending and analysis that uses real service data to increase quality and drive down COGS
  • Provide engineering design across different workloads including incident & problem management, change management, security and compliance
  • Work closely with peer engineering teams on defining and implementing improvements to service monitoring and reporting to enhance reliability and capability
  • Develop automated solutions to reduce manual errors and improve productivity
  • Ensure efficient standard operating procedures are defined, adhered to, and generate the right evidence that allow us to pass external audit certifications/attestations (i.e. ISO, SOC, FedRamp)
  • 8+ years in the technology industry with broad engineering experience; 3+ of those in online services
  • Deep knowledge and hands-on experience in the design, architecture, and running of complex, large scale online/hybrid services
  • Proven experience in dealing with client and server architectures that rely on stateful and stateless REST architecture
  • In depth knowledge of managing large scale implementation (greater than 40K clients and 1K mobile devices) in one of these technologies - System Center Configuration Manager, Altiris, Airwatch, MobileIron, Identity Management, Exchange/Office 365 or SharePoint
  • Deep understanding of Microsoft SQL, OData, PowerShell, WMI, XML and software security concepts
  • Experience with public cloud provider technologies (i.e. Azure, AWS)
  • Expertise in big and searchable data solutions like HDInsights, Hadoop or Splunk is a plus
  • BA/BS in Computer Science, Mathematics, Electrical/Computer Engineering or related degree
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.These requirements include, but are not limited to the following specialized security screenings
11

Senior Service Engineer Resume Examples & Samples

  • Manage the Compute Service Offering: As the Service Owner you are accountable for the health of the service offering. This means that you have a defined service offering, metrics that indicate the health and performance of the service offering, intuitive processes to obtain or leverage your services and are actively working with tenants to ensure that their business needs are met within your service offering. The Service Owner also leads service improvement projects to improve the current service offering and actively participates in helping others execute against strategic initiatives such as data center shutdowns, right-sizing based on performance and risk mitigation for quarter close
  • Define the V-Next Service Offering: The Service Owner is accountable for defining the v-next service offering based upon input from customers, peer teams, corporate initiatives, business needs and industry best practices. It is the role of the service owner to understand these inputs and distill them down to service improvement and engineering projects. The successful implementation of v-next service offering is ultimately the accountability of the service owner
  • Lead the Service Improvement and Engineering Projects that Move Us to the Next Version of the Service Offering. In this role, the service owner is sometimes the key stakeholder of the project outcome and other times the defacto project manager driving a v-team. The service owner is always accountable for making sure that the business outcomes are achieved and service ready
  • 5+ year’s design and/or implementation and/or support of highly distributed apps (i.e. having an architect’s sense for ensuring availability, etc.)
12

Senior Service Engineer Resume Examples & Samples

  • The Senior Network Engineer will need to have the skills necessary to perform the following and tasks
  • Work closely with architects, engineering teams and vendors to understand emerging technologies and how they would benefit the Microsoft network and its users
  • Consult with application and service owners and design scalable, supportable networks to meet application requirements
  • Design solutions that scale to meet requirements and are easily supported by operations teams Validate solutions in labs, proof-of-concept and pilot environments
  • Author and revise key engineering artifacts such as standards and deployment guides
  • Work closely service providers, service managers, Regional IT, Operations teams and Development teams (devices, services, software)
13

Senior Service Engineer Resume Examples & Samples

  • Collaborate closely with Engineering/PM to ensure the availability and performance of Live Site and the satisfaction of our customers
  • Participate in 24x7 Live Site coverage rotation - Provide leadership to DevOps during outages
  • Use problem management data to identify what product investments will drive up customer satisfaction or reduce cost
  • Build business continuity and disaster recovery plans
  • Develop reports and processes for proactively manage capacity and performance
  • Work closely with Azure partner team to optimize our platforms and hosting design
14

Senior Service Engineer Resume Examples & Samples

  • Strong experience with Azure, SSAS, Multi-Dimensional modelling, Self-healing concepts, SQL, Web Services and monitoring solutions
  • Well versed in SAFE and SCRUM agile methodologies
  • Drive large and complex application designs across multi-stakeholder initiatives
  • Provide oversight for Architect-related functions across multiple projects
  • Passion for driving globally executed Integration projects by working with offshore teams
  • Mentor architects and development leads across multiple projects
  • Strong understanding of unit and integration testing
  • Ability to engage in executive and senior-level technology discussions
  • Ability to design, create and deliver solution frameworks
  • 8+ years of experience in Service Engineering/Engineering roles; 5+ years of coding/testing experience in a high level language
  • Understanding of Microsoft products, services, and platforms (i.e. SQL Server, ASP.Net, Sharepoint, Azure, System Center)
  • Major plus - experience with building service telemetry, monitoring or utilization of the Asimov/Cosmos tool set
  • Ability to deal with the ambiguity associated with working in a fast-paced and changing environment
  • Proficiency in technical project management and technical research
  • Preferred experience in technical writing, technical and organizational analysis
15

Senior Service Engineer Resume Examples & Samples

  • Demonstrated knowledge of voice and video protocols and codecs such as; Session Initiation Protocol (SIP), H323, H264, SILK, RDP
  • MySQL/SQL Server/SQL Azure/NOSQL
  • C#/Java
  • Windows Server/Azure/AWS
16

Senior Service Engineer Resume Examples & Samples

  • Provide and execute on a data driven approach to software engineering through designing, coding, testing, debugging, problem solving and analytical skills
  • Lead the team in adopting relevant new technologies, tools, methods and processes
  • Develops complete designs micro-services that enhance the performance measurement service to improve reliability and maintainability
  • Work in collaboration with peers and teams to enhance the performance measurement service and performance gate to production
  • Org wide collaboration with all of Skype Business Core Engineering teams
  • A minimum of 3 years’ experience in Software Development
  • Proficient at C# or C++, and Powershell
  • Experience with distributed programming models and multi-threaded/parallel programming
  • Possessing excellence in technical leadership and technical influence skills
17

Senior Service Engineer Resume Examples & Samples

  • Design & Deploy: Deliver services in setup, deployment, upgrades, and applications changes to systems in multiple environments (production, pre-production/staging, and integrated test)
  • Develop applications, services, POCs, and automation to support BI initiatives across Xbox Live
  • Investigate and Analyze: Dive deep into service telemetry and customer usage data to aid in problem investigation and resolution
  • Operate: Provide engineer support in routine maintenance (e.g. backup, monitoring), incident management, and problem management in 24x7-manner
  • Optimize: Manage and automate practices in the availability, capacity, and security technology areas to the best ROI with given workload and environmental requirements against the given resources
  • Plan and Consult: Engage in product and feature design, review specifications, improve process, evaluate cross-operations initiatives, and contribute the best-of-class practices
  • 10+ years’ experience managing and supporting Windows Server based online service platforms and internet service delivery systems
  • 8+ years’ experience designing, deploying, and managing large and complex data solutions
  • 5+ years’ experience in professional software development with a mix of C#, SQL, WCF, and web application experience
  • Experience creating and managing solutions in Azure
  • Previous experience working in a DevOps style environment
  • Understanding of standard client/server, networking, and internet fundamentals
  • Superior problem solving and troubleshooting skills
  • Sufficient technical depth to communicate with development and other internal organizations at a peer level, and possess the ability to work independently with minimal management supervision
  • Strong knowledge of what types of instrumentation and management technologies are available in a Windows-based environment and how to leverage them for diagnostics & debugging
  • Ability to multitask and reprioritize work in a changing business climate
  • Ability to participate in a 24 X 7 on-call rotation
18

Senior Service Engineer Resume Examples & Samples

  • 5+ yrs of web services, virtualization and cloud concepts
  • 8+ yrs of experience in collaborative services design, implementation, and management may include Cisco Video Teleconferencing (VTC), Jabber, Lync/Skype for Business, WebEx, Polycom-
  • 8 + yrs of voice and video protocols and codecs such as; Session Initiation Protocol (SIP), H323, H264, SILK, RDP
  • 8+ yrs of experience in networking technologies including WAN technologies such as MPLS, Ethernet; Next Generation Firewall technologies such as Checkpoint, Palo Alto, Fortinet; RAS/VPN; Cisco/Aruba WiFi solutions-
19

Senior Service Engineer Resume Examples & Samples

  • Service Design and Management
  • Demonstrated troubleshooting and problem solving skills, especially with initially ambiguous or incomplete details in highly complex and available environments
  • Demonstrated excellence in customer focus and ability to communicate complex technical concepts and issues to a non-technical customer community in a concise, clear manner often tailored to the audience
  • Demonstrated experience with various software development methodologies including waterfall and agile methodologies such as SCRUM and familiarity with the role that service engineering plays in the delivery process
  • Demonstrated experience running services in a continuous delivery framework with minimal quality issues
  • Experience with supporting or engineering solutions for Azure Public Cloud, Server Virtualization, Enterprise Storage, Networking, System Center Products, and AppInsights
  • Strong scripting and/or coding skills including one or more of the following: PowerShell, C#, TSQL, VBScript. Strong coding capabilities in C# and scripting capabilities in one or more of the following: PowerShell, TSQL, VBScript, etc
  • Experience with enterprise systems that leverage SQL 2012/2014 including strong T-SQL skills, SQL server Database administration. Performance Troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc. SQL Extended events, troubleshooting complex SQL issues, debugging TSQL code
  • IIS Administration- Web Site setup, migration, troubleshooting complex issues, SSL certificate management
  • Working knowledge of Load Balancing solutions like HLB, ASLB etc. and how they are used in highly complex and available enterprise environments
  • Knowledge of Monitoring tools such as SCOM or any other
  • Automated Performance Testing Expertise
  • Ability to manage and deliver multiple project phases at the same time, and being able to manage ongoing operational issues along with longer term strategic work
20

Senior Service Engineer Resume Examples & Samples

  • 12 years of in Enterprise Security Incident Response
  • Bachelor’s degree in Computer Science, Engineering, or equivalent experience
  • Experience with proven record in maximizing efficiency while balancing a full work load of security incidents
21

Senior Service Engineer Resume Examples & Samples

  • Manage availability, latency, scalability and efficiency of services by engineering reliability into software and systems. Focus on operability of the service including security, privacy, resiliency, Business Continuity & disaster recovery
  • Participate in service capacity planning and demand forecasting, software performance analysis Machine Learning and system tuning for resource optimization. Contribute and Implement base infrastructure
  • Review and influence ongoing design, architecture, standards and methods for operating services and systems
  • Maintain an unwavering focus on Quality of Service. Execute with high accountability to schedule and quality
  • Evaluate systems and technology - Assess new systems designs and technical strategies
  • Evaluate and Improve client experience interacting with services, Network, latency, reliability and availability
  • Contribute on driving service monitoring requirements with feature design. Perform Monitoring gap analysis post implementation and create new monitors to resolve gaps
  • The position requires participation in a 24x7 on-call rotation
  • Experience creating, developing, delivering, deploying, maintaining large scale cloud services
  • 6+ years of relevant work experience, including experience in a high-volume or critical production service environment. 2+ years of managing cloud services
  • 3 years of relevant work experience in , C++, C# programming, .NET Framework, Visual Studio.NET and other web related technologies, SQL, Scope and Power shell Scripting
  • Ability to handle periodic on-call duty as well as out-of-band requests
  • Collaboration - Involvement with development projects from the envisioning phase through release and support. Your contributions will help ensure that solutions perform, scale, and are highly available with an eye on improving operational practices and procedures
  • 6+ years of professional work experience in managing large scale systems with MS server products required including and not limited to; Windows 2008/2012, SQL 2008/2012 and IIS
  • Working knowledge of performance monitoring, remote administration, client/server architecture, Web application management, internet technologies and network architecture
22

Senior Service Engineer Resume Examples & Samples

  • Strong understanding of common attack vectors (Software, Service, Network, and People)
  • Comprehensive knowledge of security best practices
  • Experience with C++, C#, PowerShell, Perl, Python or other interpreted languages
  • Strong analytical and strategic planning skills
  • Excellent oral and written communication skills with the strong ability to work cross-team
  • Take responsibility for prioritizing critical competing tasks
  • Thorough understanding of networking theory
  • Basic Knowledge of TACACS, SNMP, AAA, NMS and similar tools
  • Knowledge of TCP/IP fundamentals along with a basic understanding of IP networking
  • Experienced in technical writing and standards creation
  • Ability to work with dynamic deadlines and multitask numerous parallel projects
  • Excellent communication, presentation, and strong sense of teamwork and interpersonal skills
  • 5+ years of Information Security experience
  • 5+ years working in large-scale computing environments
  • Experience working on Federal government networks with knowledge of government networking standards and security practices
  • Experience in developing security hardening procedures, security best practices, and policy implementation
  • A DoD Top-Secret/Secret Clearance is preferred
  • MS or BS in related discipline strongly preferred but not required
23

Senior Service Engineer Resume Examples & Samples

  • Manage supportability and troubleshoot the availability of the service
  • Provide proactive coordination across multiple support teams
  • Help to identify the cost associated with each problem management ticket
  • Document processes, best practices and technical instructions for Support Groups based off the problem management findings
  • Enable customer support teams and partners in a wide range of technical subjects
  • Voice of the Customer: Identify trends that generate customer calls, review community data, and use that data to drive improvements back into the product
  • Demonstrated experience in Client Side Support, Hardware/OS, and Networking
  • Sound troubleshooting skills
  • Ability to deal with the ambiguity associated with working in a fast paced and changing environment
  • Leadership: sound problem resolution, judgment, negotiating and decision making skills
  • 3+ years’ experience managing supportability and troubleshooting the availability of applications, properties, systems, networks, and servers for high availability enterprise systems
  • Microsoft certification in one or more disciplines desirable (MCSE, MCDBA, or similar)
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings
24

Senior Service Engineer Resume Examples & Samples

  • Ability to Architect, Implement and Manage Hyper-V virtualization systems in global hyperscale environments
  • Strong PowerShell expertise
  • 3+years of PowerShell experience
  • Automate Hypervisor configuration for rapid datacenter deployments
  • Automate deployment of virtual switch infrastructure in global hyperscale environments
  • Automate virtual machine deployment throughout all global datacenters (SCVMM)
  • Automate virtual storage; to include maintenance and expansion in excess of 1+PB environments
  • Configure Group Policy startup scripts
  • Configure Active Directory for Group Policy deployments and all server baselines
  • Execute architectural design sessions with other team members to ensure consistency in a rapidly changing environment
  • Daily management of virtualization hosts, networking, and storage resources throughout multiple datacenters
  • Evaluate new virtualization technologies
  • Ability to work independently and with a team in a technical environment
  • Troubleshooting complex Hyper-V and virtual network production issues
  • Implement and trouble shoot Group Policy
  • Document architecture design and analysis work
  • 3+years of PowerShell and Virtualization experience
  • Expert understanding of Windows Server Core 2012 R2
  • Expert understanding of Hyper-V, including multi node Hyper-V clusters
  • Strong technical skills in Hyper-V, Windows Failover Clustering, Active Directory, Group Policy, File Services, and Distributed File System
  • Comfortability in a non-GUI environment (preferred)
  • Software-defined Networking (preferred)
  • Software-defined Storage (preferred)
  • Experience with content delivery/replication technologies (preferred)
  • 5+ years in complex projects, architecting large-scale solutions, and or a development lead with design responsibilities
  • Proven experience dealing with hyperscale data systems and architectures
25

Senior Service Engineer Resume Examples & Samples

  • Manage relationships with key stakeholders in the EG and subject matter experts to ensure technology and business solutions are aligned with goals and priorities. Find alternatives and solutions to business challenges - technical and business
  • Work with teams to deliver infrastructure predictably end to end from demand finalization to “Live” against cycle time and throughput targets
  • Jointly establish requirements and assist Engineering Group (EG) partners and MCIO stakeholders (Automation teams, Delivery managers) in delivering innovative leading edge infrastructure solutions
  • Employ innovative techniques to collect high fidelity data about deployment progress, automatically identify salient gaps or deviations from a scale model, and drive ongoing optimizations
  • Balance EG requirements with technical constraints (e.g., space, power, network, hardware/software selections) to ensure that the value of the project is realized
  • Relentless drive for systemic improvement and business best practices into fruition
  • Bachelor’s degree in Computer Science, Information Systems or related field
  • 5+ years of experience leading process improvement and/or implementing automation systems
  • Knowledge of various techniques to automate business or engineering processes at scale
  • Proven track record of process improvement and technical accomplishment using Kaizen, Lean, Six Sigma and other process improvement methods
  • Proven ability to comprehend complex business problems, apply strong analytical skills to create effective strategies and solutions
  • Mastery of collaboration and communication skills
  • Aggressive bias towards action with decisive results
  • Strong customer focus with watchful eye on service delivery measures
26

Senior Service Engineer Resume Examples & Samples

  • Manage direct relationships with key stakeholders and subject matter experts to ensure the design and requirements are reviewed and approved by all parties
  • Manage programs that drive automation and process improvements with a strategic and tooling engineering focus
  • Establish requirements for each new program and drive the rollout to completion by setting key stakeholders, success criteria, and overall project management
  • Drive negotiations with business partners to find alternatives and solutions to business challenges
  • Balance the customer's requirements with technical constraints (e.g., application size, network bandwidth, hardware/software/equipment selections) to ensure that the value of the project is realized
  • Lead project teams to deliver against reliability, latency and throughput targets
  • Clearly understand, articulate and document existing "as-is" systems & business architecture and define strategy for "to-be" architecture
  • Ability to develop detailed project plans for large-scale server deployments and IT related projects along with project managers
  • Understanding of process re-engineering, automation tooling, and deployment processes to effectively roll out software in an operations driven environment
  • Ability to manage, prioritize and successfully execute a major program consisting of many projects
  • Ability to balance competing demands for resources and adapt to changing priorities
  • Proven ability to prioritize projects and incident handling
  • Excellent project management skills and extensive IT project management experience with complex projects, with a track record of successful launches on time and within budget
  • Excellent facilitation, problem resolution, cross-group collaboration, and organizational agility skills that drive sponsorship & support for programs
  • Strong analytical problem-solving abilities
  • Strong interest and experience in developing and improving business processes and system
  • Knowledge and understanding of the installation and deployment of servers in a 24x7 data center environment
  • Work experience and/or understanding of the how to implement software into a production or operations environment
  • Knowledge and understanding in the differences in server platforms and their effects on data center resources such as power, physical space, rack units, etc
  • Bachelor's degree in computer science, Operations or equivalent required
  • Experience in cloud infrastructure deployment or automation
  • 5+ years of program manager or related experience required
  • PMP/PgMP certification preferred
  • Six Sigma Black Belt certification or equivalent experience a plus
27

Senior Service Engineer Resume Examples & Samples

  • A successful candidate must have the ability to work as part of a team, influence others, provide leadership, be self-motivated, and work in a loosely defined environment as well as build relationships within the collaborative Azure Networking environment
  • Ability to work with multiple projects at the same time, strong documentation skills and methodical approach to problem resolution are critical to succeed in this role
  • An in-depth knowledge of network device testing best practices and test automation fundamentals is required
  • This position requires an in-depth knowledge of switching and IP routing protocols, including but not limited to: BGP, VLAN, VXLAN, RoCE, and PFC
  • Knowledge of NIC hardware and switching/routing systems is required while understanding of load balancers and link encryption is a plus
  • Familiarity with Linux and Windows operating systems required
  • Relevant industry certifications including, Cisco CCNA/CCNP, Juniper JNCIA/JNCIS, Microsoft MSCE or MCITP, and VMWare VCP are useful but not required
  • Experience with Python for automation testing applications is strongly preferred
  • 4+ years of experience in performing testing against networking related hardware and software
  • 2+ years of experience in developing testing automation tools for network device qualifications
  • 4+ years of combined experience with network switch and router design/administration/operation
  • 4+ years of experience working with L2/L3 switching platforms, application networking, and popular network protocols
  • 4+ years of experience working with and maintaining at least two of the following: server networking, switches, routers, and load-balancers
28

Senior Service Engineer Resume Examples & Samples

  • Collaborate across functional teams to define the optical network management architecture
  • Lead the development of operations process, training programs, documentation and back office system integration
  • Define an operations certification process for new optical technology
  • Build and document network management and telemetry road maps for infrastructure and services
  • Engage suppliers to drive operational efficiencies
  • Integrate network management platforms into the Microsoft cloud for new and existing technology
  • Collaborate with Software Engineers to develop and validate in-house optical control systems
  • Create and document IT infrastructure standards
  • Ability to build custom KPIs and reports from network management system database schema
  • Manage, operate, and maintain network management systems
  • Self-starter with experience in optical networking and network operations
  • Experience in the certification of optical platforms
  • Knowledge of TL1, SNMP, and optical Element Management System
  • Scripting languages: bash, Python, JavaScript, Perl
  • Server Operating Systems: Linux, Windows
  • Experience in workloads deployments to public clouds: Amazon, Azure, etc
  • Networking and security technologies
  • Architecture and design of fault tolerant systems
  • Geo-redundancy and site recovery
  • Excellent communication, presentation, project management, strong sense of teamwork and interpersonal skills
  • Comfortable working with less well-defined problems by making assumptions and presenting alternative solutions
  • MS or BS in related discipline (i.e. EE, CS, etc..)
  • 5+ years of experience required in related field (e.g. Telecommunications service providers, IT Architecture, etc..)
  • 3+ years of operational experience managing and troubleshooting optical networks
  • Proficiency in Powershell and C sharp
  • Experience in mission critical 24x7 environments
  • Full technology lifecycle experience
29

Senior Service Engineer Resume Examples & Samples

  • Plan & conduct proof of concept projects with new technology & processes
  • Expertise in web services, virtualization, cloud concepts, REST, JSON, XML, MySQL, PHP, LDAP, & object oriented methodologies is desired
  • 5+ years’ experience managing/Troubleshooting Dynamics AX 2012 environment is desired
30

Senior Service Engineer Resume Examples & Samples

  • Enhance and maintain current and new security visualization solutions
  • Create reporting solutions that provide actionable information to business partners in a visual and effective manner
  • Drive engineering excellence across the organization
  • Provide proactive coordination across multiple teams
  • 4+ years experience managing supportability and troubleshooting the availability of applications and infrastructure for high availability enterprise systems
  • 3+ years experience working with T-SQL, Stored Procedures with advanced ability to analyze for performance and efficiency
  • 3+ years experience using administrative scripting techniques and methodologies
  • 1+ years experience with VC++
  • 1+ years experience with C#
  • Demonstrated experience with security technologies, patching and troubleshooting
  • Demonstrated experience with feedback and metric collection techniques and methodologies
  • BA/BS in Computer Science, MIS, or related field or three to six years of equivalent experience
31

Senior Service Engineer Resume Examples & Samples

  • Pull and evaluate QoS data to drive improvements into the services
  • SE Experience in a supporting a large scale online services environment
  • Excellent written and oral communication skills required. Ability to communicate to a variety of audiences, including engineers, executive management and customers
  • 4-8 years of experience managing high volume web services, Windows Server, and virtualization in a complex, high availability environment
  • BS/BA in Computer Science, math, telecommunications, or equivalent education or experience
32

Senior Service Engineer Resume Examples & Samples

  • Build and operate systems to manage hardware health and capacity
  • Drive efforts to improve and streamline continuous deployment & build out infrastructure
  • 5+ years of service engineering experience
  • Experience working on large scale distributed services with on-call responsibilities
  • Expertise in problem solving and analyzing hyper scale distributed systems and critical production service environments
  • Experience with Windows Azure / AWS preferred
33

Senior Service Engineer Resume Examples & Samples

  • Use technical analysis to assess the availability, latency, scalability and efficiency of the service or infrastructure by engineering reliability into software and systems
  • Utilize deep knowledge of operations engineering, connected services, and information technology plus knowledge of industry best practices to innovate and influence operational approaches and solutions for modern intelligence and analytics platforms
  • Drive increased efficiencies through automation and tools
  • Develop high quality monitoring and reporting solutions that address our live site needs
  • Solve problems relating to mission critical services and build automation to prevent problem recurrence; with the goal of automating response to all non-exceptional service conditions
  • Demonstrated ability to seek out and leverage data driven insights that foster continuous improvement
  • Demonstrated comfort in a frequently changing landscape as it responds to meet our user and customer expectations
  • Demonstrated continuous learner, always looking to expand your knowledge and experiences that enable you to consistently drive high quality impact to Microsoft and for our customers
  • Constant curiosity, expand your understanding of your services and how those light up success for our users and customers. Leverage what you learn to continuously improve yourself, your services and those around you!
  • Deep experience in performance diagnostics, capacity planning, performance architecture design, performance tuning, performance monitoring specifically in data warehouses, predictive analytics, cloud hosted reporting, etc
  • Ability to write automation including potential tool development for operational needs
  • Working knowledge of Machine Learning / Predictive Analytics methodology and technologies
  • Strong working knowledge of Power BI and related reporting presentation technologies
  • Operational background with understanding of ITIL including Incident & Problem Management
  • Certification or hands on experience in using Six Sigma or any other data-driven approach or methodology is a big plus to help define service KPIs and drive data driven service improvements
  • Engineering degree with 8+ years or equivalent work experience
34

Senior Service Engineer Resume Examples & Samples

  • Demonstrated expertise in web services, and cloud concepts
  • Experience using E2Open, or other Enterprise Application Integration SaaS platforms
  • Experience identifying services appropriate for hosting on PaaS, as well as migration to internal or external SaaS providers
35

Senior Service Engineer Resume Examples & Samples

  • Ability to deeply understand the Data Center business. This includes server and data center technical/architectural needs, capacity expansion needs and regional expansion plans and timelines as well as the drivers behind those plans and timelines
  • Ability to drive all Deployment Engineering & Operations team (DE&O) owned deliverables for Network Deployments – leading daily scrums to actively manage detailed project plans, dependencies, and risk mitigation strategies to ensure all deliverables and work streams are completed on time and with quality
  • Ability to plan and verify the implementation of Network Provisioning solutions
  • Understand program languages (scripting) and execute automated tools
  • Ability to implement lean principles to drive continuous improvement in reducing cycle times and defects
  • Experience in developing reports using data analytics to proactively communicate performance of projects against SLA’s
  • Ability to provide team leadership while instilling a culture of continuous innovation and challenger mindset across global organizations
  • Minimum 8 years' experience in Engineering or IT functions
  • Bachelor’s degree in computer science, electrical engineering, or related
  • Working knowledge of Network protocols, LAN, WAN, VLAN’s, IP addressing, ACL’s and Data center fundamentals
  • Leadership with complex, cross functional projects including setting scope, reaching consensus, execution, and presenting results (required)
  • Experience in planning and verifying network protocols in enterprise environments (required)
  • Experience in working with automation tools with knowledge of one scripting language (required)
  • Experience managing large scale enterprise programs from start to finish and implement tool automation (required)
  • Experience managing cross functional, virtual teams
  • Ability to build positive relationships and develop support from a wide variety stakeholders
  • Strong executive and stakeholder communication/presentation skills
  • Ability to manage projects in a matrixed team environment of FTEs and contractors
  • Ability to write, speak and present effectively and persuasively at all levels
  • Capable of effectively leading, developing and motivating a team
  • Strong critical thinking and resolution in sometimes ambiguous situations
  • Self-driven initiative to gain and share a broader knowledge of supply chain
36

Senior Service Engineer Resume Examples & Samples

  • Zuken DS-2 administration. You manage projects, user accounts, access rights, configurations and troubleshooting of the system
  • Support and train Redmond and U.S. Electronics Engineering users and improve their skills in data management application, tools usage and modeling quality
  • Support Redmond and U.S. Electronics Engineering community by implementing and coaching proper design processes, practices and tool usage
  • Test and organize tests of the new enhancements and tool versions
  • Collect requirements from U.S. sites and present them to global team
  • Manage local Key User network and stakeholders
  • Give trainings to key users and end users
  • Work as a member of development project or do one by yourself
  • Experienced in PCB layout and schematic designing, 5-10 years relevant experience
  • Experienced on PLM systems. User or administration, preferable ECAD or Mechanics will be counted as an advantage
  • Desire to develop own skills and competencies
37

Senior Service Engineer Resume Examples & Samples

  • 5+ years of experience as a Software or Service Engineer
  • Strong knowledge of infrastructure and Microsoft server products such as Windows Server, Hyper-V, SQL Server, Network technologies, NLB, DNS, Active Directory, IIS, System Center Operations Manager
  • Knowledge on Dynamics AX and retail POS solutions is a plus
38

Senior Service Engineer Resume Examples & Samples

  • Improve/Optimize services to ensure end to end integration of services (i.e. the full stack of application, infrastructure, networking, etc.)
  • Continuity Planning: Lead and Implement plans for disaster recovery, high availability, issue mitigation, contingency, and security as needed
  • Executive reporting - Contribute to quarterly service reviews with leadership in ensuring appropriate level of LT visibility - System / Service / Business metrics
  • PowerShell, Shell Scripts, C#, VBScript
  • Windows server technologies, Active Directory, IIS, SQL 2012, Clustering
  • SCOM, Fiddler, AppInsights, System Center Orchestrator, SMTP
  • Service Engineering and Operations
  • Problem Management: Perform root cause analysis, track and investigate problems by using standard and custom problem management tools and processes, and develop plans and recommendations for improvements. Deep technical skillset for implementing recommended technical solutions
  • Incident Management: Document and investigate escalated incidents or incidents across multiple service dependencies, resolve them by using innovative engineering practices, and document those innovations into engineering standards while monitoring the overall quality of incident management
  • Participate in the implementation of new SQL application releases and web technology, embed deeply with engineering teams to provide design inputs and operational best practices to support large scale infrastructure and design
  • Manage supportability and ensure the availability of applications, properties, systems, networks, and servers. Proactively support multiple, highly complex systems and infrastructure
  • 5+ years’ experience with supporting or engineering solutions for Azure Public Cloud, Server Virtualization, Enterprise Storage, Networking, System Center Products, and AppInsights
  • 5+ years’ experience scripting and/or coding skills including one or more of the following: PowerShell, C#, TSQL, VBScript
  • 5+ years experience with enterprise systems that leverage SQL 2012/2014 including strong T-SQL skills, SQL server Database administration. Performance Troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc. SQL Extended events, troubleshooting complex SQL issues, debugging TSQL code
39

Senior Service Engineer Lead Resume Examples & Samples

  • 6+ years of Service / Software engineering experience
  • 2+ years of experience with PowerShell and C#, .Net, MVC, SQL, Scope
  • 1+ years managing a Service engineering team
40

Senior Service Engineer Resume Examples & Samples

  • Influence feature design, architecture, standards and processes to ensure Security, Performance, Operability and Scale
  • Conduct performance analysis/tuning and ensure accurate service capacity planning
  • Identify gaps in current technology and processes and recommend improvements
  • Build tools, develop efficient DevOps processes, and contribute to our knowledge base
  • Plan and conduct proof of concept projects with new technology and processes
  • Optimize monitoring and self-healing capabilities
  • Collaborate at depth with peers in Development and Program Management
  • Deep hands‐on technical expertise in large scale systems engineering and complex distributed systems architectures
  • Demonstrated expertise in web services, virtualization, cloud concepts, REST, JSON, XML, MySQL, PHP, LDAP, and object oriented methodologies
  • Solid understanding of network routing, load balancing, and Internet transport protocols
  • 7+ years’ experience in large scale internet service design and implementation
  • Experience with continuous delivery and configuration management
  • Demonstrated understanding of instrumentation, monitoring, and deployment design principles and best practices
  • Ability to manage multiple priorities, commitments and projects
  • Demonstrated passion for customer experience and usability, including successful delivery of customer self‐service tools and automated management/optimization of services
41

Senior Service Engineer Engagment Manager Resume Examples & Samples

  • Supporting Microsoft ITs relationship with key Business Partner stakeholders through a structured and disciplined engagement process that simplifies the engagement and increases customer satisfaction in collaboration with their Software Engineering partners
  • Proposing and securing SOWs for the specific shared service across SESIT, which may or may not result in cross-charges
  • Understanding their Business Partner’s strategy and priorities to identify opportunities and communicate met and unmet needs to service owners, Service Engineering, Software Engineering, and service managers, as appropriate, to enrich customer relationships
  • Collaborating with leadership in the Business Partners and Microsoft IT service managers and platform owners to influence the Microsoft IT strategies that will deliver business value enabled by technology
  • Collaborating with Software Engineers, Service Engineers and Service Operations to develop a comprehensive view of Live Site issues, technical debt, infrastructure optimization and other strategic demands and priorities through Service and Live Site Reviews
  • Supporting the adoption of Microsoft IT solutions to ensure standardization, scale, synergies, and savings
  • Continuously evaluating Microsoft IT effectiveness with the Business Partner by gathering and analyzing appropriate information to ensure that progress toward goals and objectives is occurring as planned
  • Being a Change Agent to drive end-to-end Service-focused transformation in Microsoft IT and Business Partners
  • Minimum 5 years of experience in fast paced high tech environment driving solutions, services, infrastructure, project management, process, operations, and/or change management with proven track record of successful delivery
  • Minimum BS/BA degree in Information Systems, related field OR equivalent business experience
  • Past experience successfully evangelizing technology, IT solutions and services
  • A passion for success, self-driven, individually motivated in dealing with ambiguity
  • Demonstrated ability to understand and communicate highly technical product and industry information
  • Strong strategic, analytical and problem-solving skills
  • Strong verbal and written communication skills, interpersonal skills and proven ability to influence at senior levels
  • Demonstrated ability to ensure highly resilient and scalable service offerings through use of Resilience modeling analysis (FMEA) and the analysis of current service behavior through telemetry
  • Familiarity with and the ability to partner across multiple technical disciplines to enable modern engineering practices like automation, testing in production, service lifecycle cost and planning
  • Preferred Qualification
  • Deep familiarity with cloud technology strengths and limitations
  • Experience working in a Microsoft IT or a Product Group a plus
  • Understanding of end to end performance characteristics of services
  • Some knowledge and familiarity with distributed computing, enterprise architecture frameworks and load balancing technologies
42

Senior Service Engineer Resume Examples & Samples

  • The Senior Service Engineer will be part of the Release and Deploy team; this team is responsible for planning, designing, releasing, running and optimizing change or implementation into production on a regular release cadence
  • Determining the readiness of each production deployment based on release criteria (i.e. quality of release to standards, release process and production readiness, training, documentations, troubleshooting guides, rollout and back out plans, and risk management)
  • Weekly analysis of deployment and change progress for speed, reliability, and smooth execution for feedback to the engineering team
  • Help the team drive the automation of routine tasks via scripts or tools for faster, error-free maintenance
  • Requirements Definition - Engage with Operations and service managers to define support and operational requirements for releases
  • Process Definition - Drive adoption of standard best practices in cross group collaboration with other release managers at Microsoft. Develop processes and procedures to control & track quality gates on changes on the network
  • You will be expected to provide input on the Network and Infrastructure architecture team including deployments, high availability, disaster recovery, performance optimization, telemetry & monitoring
  • Passion for working in a rapid environment and able to multi-task on several projects at once
  • You will be participating in engineering projects from the envisioning phase through release and support
  • Team leader or mentoring experience is desirable
  • CCENT/CCNA Certified
  • Program Management Certification
  • Product Group Release and Flighting experience
43

Senior Service Engineer Resume Examples & Samples

  • Bachelor's degree plus 4+ years of relevant work experience
  • Proven track record of taking ownership and driving results
  • Proficient in Excel and have technical aptitude to learn web-based tools
  • Strong familiarity with server and IT based technologies
  • Strong analytical and quantitative skills; strong bias towards data-based decision making, and comfort with operational analysis
  • 4+ years of demonstrated work experience as a reporting professional including planning and analysis, reporting, business insight, developing presentations and process improvements
  • Strong capability delivering solutions and reporting, creating and pulling data in Excel Pivot tables, Create Excel Formulas, build reports in SQL Reporting Services (SRS) SharePoint, and map it to SharePoint. This includes business requirements gathering, system design and implementation, and ongoing maintenance of reports and tools
  • Demonstrated experience in data modeling, predictive analysis, and forecasting
  • Excellent knowledge in Excel to build reports
  • Demonstrated ability to pull Excel reports into SharePoint to display metrics and team performance
  • Strong background in SharePoint design
  • Fluency in program/project management
  • Demonstrated ability to understand, summarize, and communicate complex data issues
  • Familiarity with supply chain
  • Demonstrated track record of exceeded established goals on a consistent basis
  • Build project plans, drive projects, and release management
  • Report status, risk, mitigation plans and accomplishments
44

Senior Service Engineer Resume Examples & Samples

  • Be the compliance subject matter expert for the organization. Proactively engage with teams on requirements, be able to explain in detail, answer questions, and provide guidance
  • Service Engineering owner for driving FedRamp/Fairfax, Mooncake, and “sovereign” implementations
  • Build deep understanding of FedRamp/Fairfax, Mooncake, and sovereign operations requirements, including the operating model with Lockheed Martin (for Fairfax) and 21vianet (for Mooncake)
  • Work tightly with Software Engineering to drive specific FedRamp/Fairfax/Mooncake/sovereign operating requirements into service design and architecture to ensure we can meet audit requirements (and are secure in general), including areas such as
  • Must have 7+ years’ experience in Program Management, creating a compliance framework, an evidence repository, working with Engineers and auditors in closing audits
  • Has had 6+ years’ experience creating a reusable repeatable foundation for in service audits
  • Has worked or been part of an online service compliance team for more than 5 years and has completed more than 2 annual audit cycles
  • Technical excellence - knowledge and experience with compliance standards and certifications (ISO, SOC, FedRamp, etc.) and be able to actively engage with engineering teams to determine compliance impact, address questions, and drive conversations
  • Deep knowledge in the architecture and running of complex, large scale online/Hybrid services and how security/privacy must be handled
  • Strategic Insight - Ability to understand the broader business and information strategies, priorities, issues and opportunities when making recommendations and decisions
  • Exemplary interpersonal verbal and written communication skills, with the ability to assemble, document, and present technical information to the team
  • A proven track record of driving pragmatic solutions to ambiguous problems
  • An ability to analyze high-level requirements and turn them into actionable plans
  • Develops relationships with feature teams, developers/architect and compliance representatives that fosters a team culture and targets the success of the compliance space
  • Comfortable discussing complex issues with senior and execution management teams at an appropriate level of abstraction
  • High enthusiasm, integrity, ingenuity, results-orientation, self-motivation, and resourcefulness in a fast-paced competitive environment
  • BA/BS in Computer Science, Mathematics, Electrical/Computer Engineering, Business, or related degree/experience
45

Senior Service Engineer Resume Examples & Samples

  • Access control (ACIS/JIT)
  • Security event monitoring/logging/alerting
  • Service monitoring/logging
  • Infrastructure configuration
  • Diagnostic tooling
  • Secret management
  • Work with the Software Engineering team and Service Engineering team to drive and determine the right operations setup for support of these environments (including IcM, DNS, etc.)
  • Work with engineering to interpret compliance controls and ensure adherence to necessary standard operating procedures (SOPs)
  • Provide overall view of all audits taking place for our services and ensure we are plugged in appropriately with Azure compliance
  • Ensure remediation actions out of audits are being taken care of and our plan to respond to them are appropriate
  • Bring in best practices for operational security/privacy compliance to improve our team’s effectiveness. As part of this, understand what other teams/services are doing at Microsoft in these areas, as well as what tools are used to identify where we can leverage them
  • Own our BCDR table-top exercise program
46

Senior Service Engineer Resume Examples & Samples

  • Provide operational support for day to day activities involving deployment of Applications, Operating systems, Software Updates, Mobile device Policies etc
  • Identify system problems and recommend solutions to improve processing efficiency and stability. Assist in designing, implementing and improving processes related with day-to-day SCCM service delivery
  • Design, test, deploy and upgrade services in multiple environments, across both cloud and on-premise infrastructure
  • Help build a data-driven culture by providing statistical trending and analysis using real service data to increase service health and quality, and drive down COGS
  • 8+ years in the technology industry with broad engineering experience such as IT support/service industry with minimum of 6 or more years of demonstrated experience in enterprise support as an SCCM Engineer
  • The candidate should have a very good understanding of SQL and must be capable of writing complex SQL queries
  • Experience in large scale implementation (greater than 40K clients and 1K mobile devices) in one of the following technologies: System Center Configuration Manager, Altiris, Airwatch, MobileIron)
  • Experience with Azure is a strong plus (experience with other cloud services like AWS is also a plus)
47

Senior Service Engineer Resume Examples & Samples

  • Work closely with architects and vendors to understand emerging technologies and how they would benefit the Microsoft network and its users
  • Develop and maintain an extensive understanding of the Microsoft wireless network environment
  • Participate in network health analysis and optimization via monitoring and throughput capacity planning
  • Function as a lead engineer on wireless network engineering projects
  • Function as the highest escalation point and participate in major incident response
  • 5+ years of wireless design and deployment experience required with the ability to successfully design and deploy an enterprise wireless network
  • Ability to successfully design and deploy an enterprise wireless network
  • Solid understanding of 802.11 and wireless RF environments, and how to effectively troubleshoot these environments
  • Knowledge of authentication protocols such as Radius, EAP and 802.11i at the wireless layer and understanding of the client side supplicants
  • Create, execute and analyze test plans to obtain data needed to validate critical design assumptions of wireless networks. Model RF, network and application performance using standard industry tool such Veriwave, Ixia
  • Employing wireless network tools such as Wavedeploy, Cisco Spectrum Expert, Ekahau or equivalent, Protocol Analyzers, and WLAN Design Tools. Knowledge of Wi-Fi survey, diagnostic, and troubleshooting software
  • Design and deployment experience with Aruba and/or Cisco wireless products
  • Experience in routing and switching protocols OSPF, BGP, ISIS, IPV4 & V6, STP, MPLS in large enterprise class or service provider networks
  • Experience designing, deploying and operating Cisco network solutions
  • Ability to influence and drive consensus on multiple technical views
  • Self-motivated, directed and passionate
48

Senior Service Engineer Resume Examples & Samples

  • 5+ years of experience working in the following: Azure services, Modern app, SQL Server database design and implementation
  • Workflow and PowerShell Automation/Azure Automation, solid experience in C#, .net development, Data Modeling, XML, XSD, XSLT, XPATH, and PowerShell
  • Developing Manageability on System Center Platform - Distributed application and object oriented design and development experience at enterprise scale enabling the deployment, configuration, and management of enterprise scale LOB and online services across a hybrid environment (On-prem and Azure)
  • Strong technical aptitude, excellent communication and critical thinking skills
  • Managing people
  • Proven track record in project delivery and strong ownership of a feature or technology area
  • Strong problem solving skills, excellent collaborator, and the ability to drive for results
  • Strong ability to communicate effectively with executive staff, both internally and externally
  • BS/MS in Computer Science or related technical discipline is desired
  • IT Service Management (MOF/ITIL) experience desired
  • Microsoft management platforms including System Center, System Center Configuration Manager, Operations Manager, Operations Management Suite & Virtual Machine Manager, etc. as well as competitive and complementary industry solutions, Operations Management Suite (OMS) SCOM, SCCM, SCVMM and SCO Orchestrator
  • System Center Management Knowledge Pack and Solution Pack Development - DCM Packs, OM MPs, Orchestrator Workflows and Activities and Service Manager Process Packs
  • Cloud Automation - System Center Private Cloud and Azure Automation Hybrid Cloud solutions
  • Hyper-V Virtualization Automation - Virtual Machine Servicing (Patching and Operational Daily/Weekly/Monthly workflow automation)
  • Portal/Dashboard Development - Custom, SharePoint and Azure platforms
49

Senior Service Engineer Resume Examples & Samples

  • Leverage strong technical skills and strong engineering rigor to ensure comprehensive and effective testing program design
  • Work closely with teams responsible for making drivers available to internal and external customers to assure that drivers that function well with the Microsoft Corporate wireless infrastructure are posted and pushed
  • Work with vendors and product groups to understand emerging technologies and how they impact the Microsoft wireless network and the users of the network
  • Validate solutions in labs, pilot environments and using telemetry data
  • Author and revise key engineering artifacts such as standard and certification testing documents
  • Work closely with Service Managers, Operations teams and Development teams
  • Participate in network health analysis and optimization
  • Function as a top tier escalation point and participate in major incident response
  • 5 years experience in wireless and wireless testing, including client testing
  • Solid understanding of 802.11 and wireless RF environments
  • Create, execute and analyze test plans to obtain data needed to validate critical design assumptions of wireless networks. Model RF, network and application performance using standard industry tool such as Veriwave, Ixia
  • Employing wireless network tools such as Wavedeploy, Cisco Spectrum Expert or equivalent, Protocol Analyzers, and WLAN Design Tools. Knowledge of Wi-Fi survey, diagnostic, and troubleshooting software
50

Senior Service Engineer Resume Examples & Samples

  • Extensive experience with Azure services required
  • 8+ years or equivalent work experience
  • Bachelor's degree in Computer Science or related technical field, or equivalent work experience
51

Senior Service Engineer Resume Examples & Samples

  • Develop applications, services, proof of concepts and automation to support BI initiatives across Xbox Live
  • Analysis of service telemetry and customer usage data to aid in planning, problem investigation and resolution
  • 5 years’ experience managing programs and projects in online/Internet services
  • 8-10 Years designing and managing complex big data solutions, SQL and doing data visualization
  • 5+ years’ experience reading and understanding technical specifications and programming languages
  • Experience creating and managing solutions in cloud services
52

Senior Service Engineer Resume Examples & Samples

  • Design and implement a high performing, reliable, and self-healing system
  • Automate our deployment process for releases and changes to our services and infrastructure
  • Define the strategies and tools for continuous integration and delivery
  • Define, implement, and own our end to end testing, monitoring, and reporting story
  • Test load and performance to ensure we can scale
  • Deep understanding of cloud technologies such as storage, networking, virtualization, and cloud services
  • Experience shipping and managing a large-scale system with millions of users
  • Proficiency with one or more programming languages (C#, JavaScript, Python, Ruby, Powershell, etc)
  • Hands on experience with build tools, source control, and continuous integration
  • 5 + years of industry experience developing and implementing cloud services at scale
53

Senior Service Engineer Resume Examples & Samples

  • A minimum of 5+ years of service/project/program management experience in a related field is required
  • 5+ years hands-on experience with using data platforms for operations management /support
  • Must have strong service management skills, including knowledge of ITIL practices and background in remote network access technologies
  • Should also have experience developing content/use cases monitoring security event or other systems telemetry data
  • Capable of developing strategy and roadmaps for network infrastructure technologies and evangelizing them to all parts of the business
  • Previous experience with any Networking Manageability tools
  • Experience in network growth, interconnectivity and/or remediation activities
  • Strong troubleshooting and problem solving skills in a multi-vendor, geographically diverse environment
  • Capable of developing processes and engineering practices for network infrastructure technologies and evangelizing them to all parts of the business
  • Previous experience with TFS, VSO or Product Studio workflows
  • Strong verbal, written, and presentation communication skills with the ability to clearly represent complex technical concepts and issues to a broad audience
  • Extensive and in-depth knowledge with access and routing technologies
  • Experience with L2VPN and MPLS is desired
  • Solid understanding of Networking topology mapping, event correlation, and fundamentals is a plus
  • BA/BS in Computer Science, MIS, or related field or six years of equivalent experience
54

Senior Service Engineer Resume Examples & Samples

  • Advanced conceptual, analytical, and problem-solving abilities
  • Partner with PMs and business partners to understand business requirements and translate them into technical designs, while driving innovation
  • Exceptional interpersonal and communications (verbal and written) skills
  • Work in a culture of continuous improvement, adaptation, reflection and growth
  • Experience managing services in Azure using Azure Automation, Biztalk Services, and operating hybrid cloud/on-prem services is a plus
  • Cloud operation experience
55

Senior Service Engineer Resume Examples & Samples

  • Participate in driving service improvement initiatives and activities to increase customer satisfaction. This includes development of strategic plans, influencing virtual teams to drive execution of initiatives and effectively managing technical components of outsource vendor relationships
  • Technical Improvement: Look across our space and identify where gaps exist in the Quality of Service and among the Line 3 Incident Management team and drive improvements to “up-level” the services by building proactive technical components and practices
  • High Priority Incident Resolution: Be the technical SME for critical applications and drive quick resolution of Major Incidents, Severity-A issues, Managed Priority-1 Incidents, and any other high profile service impacting incidents. Ensure technical problems are being solved proactively, quickly, permanently, and by the right people. Follow up afterwards to make sure similar risks do not exist across our environment
  • Responsible for assessing, compiling and analyzing statistical data to identify operational trends, gaps and opportunities, you will initiate related action plans and projects within the program
  • Database Administration and tuning: Troubleshooting database issues and performance. Verifying jobs & tasks running as expected. Ensuring file groups, transaction logs, and disks are performing at or above expectation
  • Project Planning/Execution: Manage multiple complex processes and projects simultaneously through effective leadership and appropriate collaboration and delegation
  • Service Improvement: Partner within SDO organization, Service Engineering partners and other stakeholders to be continually improving the predictability of our service and enhancing our service offerings based on customer feedback balanced against business priorities. Identify and resolve gaps in team approach to delivering the service, which results in increased performance, reliability, and/or other aspects of service offerings. Work with your peers and management to improve processes and technical skills across the managed service vendor L1-L3 team
  • This position requires strong communication skills, great organizational agility, and strong planning skills
  • Candidate must be deeply technical across the Microsoft stack
  • Candidate must have specialized knowledge in Microsoft CRM 2013, Knowledge of CRM Online is nice to have
  • Candidate must have specialized knowledge in SQL and IIS
  • A BA/BS degree in Computer Science, MIS, Business or related field or equivalent work experience
  • 8-10 years of hands on Service Engineering and Service Operations focused on large scale enterprise level implementation of business capability in a high tech sales and support business
  • Experience in the ECO CSS ecosystem a plus
56

Senior Service Engineer Resume Examples & Samples

  • The design, care and feeding of the core infrastructure services
  • Instrument the services in such a manner that every event is actionable in an automated manner
  • Instrument the telemetry emitted by services to present availability and reliability metrics, as well as actionable security telemetry
  • Define, create and manage metrics and KPI’s
  • Creation and implement automation features to eliminate common manual tasks (PowerShell, C#)
  • Work with the operations center and feature teams as a subject matter expert, offering education and guidance on integration, support and monitoring of toolset
  • Serve as Tier 3 escalation point responsible for troubleshooting, as well as mentor and coach others
  • Participate in an on call rotation 24x7
  • BS/MS in Computer Science or related technical Certifications, preferred
  • 5+ years' online services support experience required
  • 5+ years' of experience with core infrastructure services such as AD, DNS, RDP/RDG, WAP/ADFS, PKI, AuthIP
  • 3+years’ of service automation using scripting tools (Power Shell preferred)
  • 5+ years' of service/server troubleshooting required
  • 5+ years' of experience handling critical support incidents with demonstrable executive communication skills
  • Proven hands-on experience designing and deploying services including configuration of various network devices, strongly preferred
  • Clear understanding of networking services, technologies and protocols (SSL, TLS, DNS, LDAP, etc.) required
  • Strong written and oral communication skills required
  • Past experience in an on call rotation 24 x7 required
57

Senior Service Engineer Resume Examples & Samples

  • Plan the next generation of Microsoft’s Enterprise network as part of a team of senior networking experts
  • Prototype and demonstrate next generation technologies, protocols and design patterns to enable the engineering teams to prepare for implementation. (Segment Routing, Micro-segmentation, IPv6, 802.11AC, IoT, YANG, netconf/restconf, TOSCA, etc.)
  • Work with program managers to develop feature and implementation plans that support the network architecture strategy
  • Engage with other product teams at Microsoft to ensure products and services such as Windows, Skype, Azure, etc. are ready to support IT network strategy
  • Participate in industry conferences and standards definition where appropriate to influence the industry in support of our strategic objectives
  • Participate in Showcase events that help Microsoft’s customers understand how we have solved some of their toughest challenges
  • Engage with our suppliers to ensure that product development roadmaps align with our strategy
  • A BS degree in Computer Science (or equivalent work experience) and a minimum of 7 years in designing and deploying networks
  • Experience in routing and switching protocols OSPF, BGP, IPv4 & v6, STP, MPLS in large enterprise class or service provider networks
  • Ability to design fault tolerant, highly available environments
58

Senior Service Engineer Resume Examples & Samples

  • 3+ years of PowerShell development experience
  • Develop automation for Hypervisor configuration for rapid datacenter deployments
  • Develop automation for virtual machine deployment throughout all global datacenters (SCVMM)
  • Configure Active Directory and Group Policy, and understand architecture
  • Comfortability in a non-GUI environment
  • Software-defined Networking
  • Experience with content delivery/replication technologies
59

Senior Service Engineer Resume Examples & Samples

  • Understand the current A/V hardware landscape and be current on future trends
  • Lead cross-team prototyping initiatives to solution some of our biggest hardware challenges
  • Understand the overarching business strategy and engineer scalable, innovative solutions that deliver the needed capabilities
  • Must have a “Growth Mindset” to provide leadership to junior team members
  • Write tools and contribute to processes for better quality of solutions provided
  • Prepare detailed design proposals and support hands on development and implementation up of hardware, software, and fixtures to platforms
  • Support team of AV system engineers to guide design parameters and design tradeoff priorities to achieve customer satisfaction with projects
  • Support key relationships with vendors and internal design teams to help plan component and product strategies based on future technologies
  • Review customer proposals and internal requirements in depth and work with broader team to drive toward cost effective solutions
  • Identify standard products for inclusion into solution proposals
  • Ability to reimagine the current/legacy technology into leading edge, cost effective technology for enhancements to the store chain
  • Provide New Store Opening (NSO) Support
  • IP Schema update for store specific applications
  • Nomenclature documentation
  • New design deployment
  • Support AV integrator/NSO PM to get store opened on time
  • Assist NSO PM to maintain consistent practices across AV integrators
  • Quarterly review with NSO PM and AV integrators to sync design changes, quality control, and parity across vendors
  • Quarterly sync with TK1SC (AV/LV consultant) and NSO PM to amend prototype set, review design changes, and confirm accuracy
  • Retrofit support for AV systems
  • Bill of Material (BOM) modification
  • Drawing support
  • Document support
  • Onsite support and configuration
  • Control systems operations support and break fix deployment
  • Control system reconfiguration
  • Systematic troubleshooting including code validation
  • Maintain code archive for AVISPL (support vendor)
  • System support and maintenance
  • Tier 3 Online support for tech on the ground
  • On the ground support for new idea/system rollouts
  • § Prototyping of concept system/solutions
  • § Proof of concept in EZL
  • § Validation within Store 0
  • § Pilot within production (with operational counterpart)
  • § Deploy to production (supporting operations team)
  • BS in Engineering, (Electrical/Electronics) or Audio/Computer Science/Engineering or equivalent work experience
  • Crestron Control Systems and Digital Media (DM) technologies (Programming, Deployment, Troubleshooting, and Infrastructure)
  • Symetrix/Dante Audio Systems - Digital Sound Processor (DSP) configuration, infrastructure, and networked audio adjustments
  • Deep understanding and troubleshooting of Distributed Audio and Video signals
  • Strong understanding of Audio-Visual (AV) design and operational experience
  • Expert level understanding and experience with PC/Office applications and CAD software
  • Strong ability to multitask and support several simultaneous projects and engineers
  • Strong written and oral communication, including presentation skills
  • Prior experience coaching junior team members
  • Ability to evaluate variety of systems equipment and match to project requirements
  • Prior experience with CAD drawings and the ability to understand for system signal flow, floor plans, ceiling plans, and elevation drawings
  • Experience with Crestron Digital Media (DMC-E certification a plus)
  • AMX/Other control system programming, a plus
  • Symetrix Digital Sound Processor (DSP) experience
  • Retail experience, a plus
  • Networking (CISCO) experience, a plus
  • Industrial Design experience, a plus
  • Strong understanding of audio and video principles; low voltage wiring, networking, server, PC, a plus
  • Solid working knowledge of current Microsoft technologies
60

Senior Service Engineer Resume Examples & Samples

  • Identify and define system security requirements to protect computer systems, networks and other assets
  • Design and Implement Proactive monitoring for security threats
  • Prepare and document standard operating procedures and protocols for front line to monitor and respond to security incident
  • Partner with IT in developing/leveraging technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks
  • Conduct Brown bags to Engineering team on Security Processes, Tools and Risks
  • Troubleshooting and administration of key security technologies
  • Collect, analyze scan reports and report security metrics
  • 5+ years of experience in the information security field
  • Strong experience with system administration scripting and development languages such as PowerShell
  • Knowledge of enterprise security services and techniques, including identity and access management, network security, host security, and ISMS and risk frameworks
  • Experience with threat management, incident response, risk management and compliance
  • In-depth knowledge of security risk and threat assessment methodologies
  • Thorough understanding of the latest security principles, techniques, and protocols
  • Demonstrated skill in troubleshooting - ability to provide resolution and/or workarounds to complex technical problems
  • Familiarity with Azure and SOA and of network/web related protocols
  • Ability to develop remediation plans based on organizational needs and priorities
  • Security certifications such as CISSP, CEH are preferred
  • Experience with Windows OS, Network technologies and with system, security, and network monitoring tools
  • In-depth knowledge of preventative IT security controls such as firewalls and intrusion prevention systems
  • Understanding of various attack methods ranging from DDoS, Exploits, Malware, etc
  • Experience with detective IT security controls such as intrusion detection systems and SIEM systems
  • Hands on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering, etc
  • Excellent cross group collaboration skills with proven leadership experience of managing multiple virtual/global teams
  • Proven interpersonal/relationship management skills
  • Graduate in Computer Science, Computer Engineering, or equivalent experience
61

Senior Service Engineer Resume Examples & Samples

  • Live site incident response in a 24x7x365 follow the sun model with on-call coverage as needed
  • Live Site Incident Management: Rapid triage and service restoration during critical incidents
  • Daily reporting on operational metrics and scorecard
  • Daily transition of operations workload between global teams
  • Use your expertise, experience and maturity to influence service excellence on the team
  • Mentor more junior team members to help them grow and develop
  • Identify opportunities for operational improvements and drive tactical and strategic initiatives
  • Demonstrated leadership skills and collaboration
  • Applied knowledge/certification in ITIL/MOF
62

Senior Service Engineer Resume Examples & Samples

  • Serve as a senior engineer the team, defining the standards of how platforms will integrate and deliver the capabilities required by our various business customers
  • Fully participate in the project lifecycle - reviewing customer requirements, designing/building integrated solutions on new or existing technologies, supporting deployment/implementation and providing ongoing engineering support of the solution(s)
  • Partner with various 3rd party voice, data and cloud service providers to define detailed connectivity requirements between the various applications/services in the portfolio
  • Partner with internal Microsoft teams to leverage and integrate Microsoft technology into the portfolio, including strong ties to the Skype for Business organization
  • Partner with peer Sr. Engineers and Architects to develop future state roadmaps for customer contact capabilities
  • Manage Vendor resources as needed for design, implementation and support functions on given platforms/services
  • BA/BS in Computer Science, Mathematics or related sciences - or, equivalent work experience
  • Demonstrated knowledge of Data Networking technologies including MPLS, Ethernet, Router/Switch management and Firewall configuration
  • Demonstrated expertise in the design of enterprise voice services including legacy TDM, SIP trunking, Voice Codecs/Transcoding - Cisco Voice CCIE a plus
  • Experience with Cisco and Genesys Contact Center technologies
  • Experience with the design and implementation of Skype for Business On Premise and Cloud offerings
  • Experience with and conceptual understanding of solution design with Cloud Platforms such as O365, Azure and AWS
  • Strong Project Management and analytical skills required
  • Successful and broad experience with managing engineering efforts across multiple IT organizations
  • Demonstrated decision making and problem solving skills
  • Ability to analyze, interpret, and communicate extremely complex data to uncover opportunities for improvement
63

Senior Service Engineer Resume Examples & Samples

  • 2+ years’ experience with supporting or engineering solutions for Azure Public Cloud, Server Virtualization, Enterprise Storage, Networking, System Center Products, and AppInsights
  • 5+ years’ experience scripting and/or coding skills including one or more of the following: PowerShell, C#, TSQL, VBScript. Strong coding capabilities in C# and scripting capabilities in one or more of the following: PowerShell, TSQL, VBScript, etc
  • 5+ years’ experience IIS Administration- Web Site setup, migration, troubleshooting complex issues, SSL certificate management
  • 5+ years’ experience with enterprise monitoring and telemetry such as App Insight, Operations Management, SCOM and utilization of data lakes to store and retrieve data
64

Senior Service Engineer Resume Examples & Samples

  • Collaborate with various teams across the org to derive insights from user/customer feedback, telemetry, and other related business data
  • Work with engineering/PM counterparts to define the questions they want to be answered thru data analysis
  • Manipulate large volumes of data, create new and improved techniques and/or solutions for data collection, management, and usage
  • Troubleshoot issues, and liaise with internal teams to ensure delivery of timely, accurate, and reliable data
  • Develop insightful reports/visualization & KPIs from complex problems and the associated data to give answers in a concise form to assist LT team in making key business decisions/strategy
  • Develop and create reproducible analysis and experiments
  • Optimize the insight extraction process in the context of both descriptive and predictive analytics
  • Mentor engineers and development leads across multiple projects
  • Proficient at developing and managing effective working relationships within an organization and across multiple business and Engineering stakeholders
65

Senior Service Engineer Resume Examples & Samples

  • Service Architecture and Design Engineering of SAP services/solutions
  • Service Architecture: Applies appropriate standards, principles, guidelines, patterns and artifacts of architecture, which results in standard and quality systems
  • Service Design: Designs service specifications that meet business requirements by analyzing solution priorities and service or system processes. Ensure that availability, scalability, supportability, monitoring, fault-tolerance, self-healing are built into the design of new SAP services
  • Business Requirements Planning: Contributes to requirements reviews for solutions which results in alignment between multiple programs or services and the business strategy. Ensures plan or strategy buy-in
  • Service Design Review: Conducts design reviews and ensures that application designs adhere to architecture standards, overall roadmap, and meet customer requirements
  • Deliver excellent service and support to internal customers and partners. Position will be responsible for monitoring progress against service level agreements
  • Excellent Problem Analysis and troubleshooting skills are required
  • Solving high complexity issues, communicating problem resolution and additional information to management, executive leadership, customer groups, project teams and other IT support groups
  • Facilitating post mortem discussions, investigating root cause analysis and driving the resolution
  • Developing strong collaborative relationships with local and regional Business Unit IT teams to deliver solutions to the business
  • Act as mentor to junior team members to enhance their skill set
  • Extended coverage outside of normal work hours is occasionally required
  • Roadmaps: Helping the business understand how it will take its strategy from current state to future state through the formulation of a suite of multi-year roadmaps (Capability, Process, Portfolio, Technology, Information and Business Change.) Use the roadmaps/roadmap suite to drive discussions that uncover gaps, overlaps, risks and areas for investment, within the business and across the enterprise
  • Insights: Using any/all of the data collected to participate in cross-organizational analysis/discussions to uncover enterprise-level gaps, overlaps, risks and areas for strategic investment
  • Track industry trends for service architecture and service strategy and provide insights to the MSIT SAP architecture community
  • Work with others to set expectations around opportunity realization through the application of SAP Service Architecture
  • 15+ years of hands on functional implementation expertise, with significant experience in the functional areas of Accounting and Consolidation, Management Accounting, and Treasury and Controlling, with particular emphasis on Product Costing
  • 8+ years of Enterprise Architecture skills. TOGAF, Zachmann and SAP EAF Enterprise Architecture Certifications
  • Strong Dev background (5+ years’ RICEF experience). Ability to identify and work with SAP Enhancements and customer developments including IDOCs, User Exits, BDC’s/LSMW’s, BAPIs, BADI’s, RFCs, SAP Scripts, Smart forms, and look at alternative SAP standard solutions
  • Experience in SAP Technologies and capabilities including the Business Rules Framework (BRF+), Business Objects Programming Framework (BOPF), workflow etc
66

Senior Service Engineer Resume Examples & Samples

  • Partner with application teams to design highly secure and available private cloud solutions
  • Drive service engineering for assigned technologies
  • Design simplified processes for running the infrastructure
  • Automate defined processes to eliminate human error and increase availability and standards
  • Consult with service owners and customers to help onboard them to the service engineering principles that will increase availability and reduce cost
  • Partner with product groups and service owners to implement new technologies into Microsoft IT environments while maintaining high availability
  • 2+ years in enterprise automation using PowerShell, C#, or equivalent
  • Expert level with two or more of the following technologies: Server Virtualization, SAN, Enterprise Storage, Ethernet Networks, System Center Products, and Enterprise Servers
  • Ability to work as a team player including mentoring and sharing of knowledge
  • Experience with large Datacenter deployments
  • Ability to take projects from beginning to end with little direct supervision
  • Ability to work effectively across teams to drive business and technology decisions
  • Desire to learn new skills
67

Senior Service Engineer Resume Examples & Samples

  • 5+ years’ experience with strong scripting and/or coding skills including one or more of the following: PowerShell, C#, TSQL, VBScript. Strong coding capabilities in C# and scripting capabilities in one or more of the following: PowerShell, TSQL, VBScript, etc
  • 5+ years’ Experience with enterprise systems that leverage SQL 2012/2014 including strong T-SQL skills, SQL server Database administration. Performance Troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc. SQL Extended events, troubleshooting complex SQL issues, debugging TSQL code
  • 5+ years’ experience with IIS Administration- Web Site setup, migration, troubleshooting complex issues, SSL certificate management
  • 5+ years’ experience operating enterprise systems deployed on Windows Server 2008/2012 and IIS 7/8 including administration, implementation and troubleshooting
  • 5+ years’ experience in managing supportability and troubleshooting the availability of applications, properties, systems, networks, and servers for high availability enterprise systems. Ability to deal with the ambiguity associated with working in a fast paced and changing environment
  • 5+ years working in a project management environment
68

Senior Service Engineer Resume Examples & Samples

  • Partner with peer security team and application teams to design highly secure and available private cloud solutions
  • Design simply processes for running the infrastructure
  • Partner with product groups and service owners to implement new technologies into Microsoft IT secure environments while maintaining high availability
  • Experience in enterprise automation using PowerShell, C#, or equivalent
69

Senior Service Engineer Resume Examples & Samples

  • Minimum of 8 years designing, deploying and operating carrier and/or enterprise networks
  • Establish the IoT program with relation to wired devices within Access Network Design Engineering. Partner with Wireless Design Engineering to lead the thinking and establishment of standards regarding IoT within Network Engineering
  • Own the standards for hardware, software and features for both POE and non-POE switches. Assure that we stay ahead of end-of-sale and that we have certified the features, software and hardware to support the deployment teams and the needs of our user communities
  • Provide support to wireless engineering and advise on technologies that touch both wired and wireless, such as carrying Guest Internet traffic over the wired network
  • Author and revise key engineering artifacts such as standards, configuration templates and deployment guides
70

Senior Service Engineer Resume Examples & Samples

  • Operate: Provide engineering support in routine maintenance (e.g. backup, monitoring), incident management, and problem management in 24x7-manner
  • Service Reliability focused
  • Experience as a Service Reliability Engineer or similar Role/Capability Required
71

Senior Service Engineer Resume Examples & Samples

  • Perform system engineering design work for Core Windows Services, PKI, ADFS, and Windows Active Directory
  • Practical experience with Windows Azure based technologies
  • Provide technical leadership to a cross-functional engineering and operations team
  • Understand the business and define what is technically needed to meet strategic objectives and the day-to-day running of the service. This includes identification and innovation of new service capabilities that meets customer and security requirements
  • After design, build, and initial pilot of solutions, ensure appropriate transition to Service Availability / Operations teams to run the new solutions. Transition work includes documentation such as a technical specs and deployment guides to name a couple, and training of operations personnel
  • Excellent communication and negotiation skills
  • Publish functional, technical documents regarding the hosted environment in conjunction with marketing and product engineering
  • Solid knowledge of Windows server operating systems as well as Windows Server 2012/2016, and Windows Client; working knowledge of Active Directory, Networking, and SQL
  • Become an operational subject matter expert on technologies such as Forefront Identity Manager and Windows security
  • Triage and prioritize operational issues and determine communication required to management
  • Strong written and oral communication skills required with special focus on writing technical documentation for use in operations
  • Evaluate the effectiveness and validity of related knowledge base support articles along with any applicable policy/procedures and provide direct feedback to the article author(s)
  • Occasional customer engagements sharing Microsoft’s IT solutions and experiences
  • Minimum 5 years’ experience and proven track record in the IT industry with solid experience in systems engineering and operations support roles interfacing with customers
  • Strong scripting and/or coding skills including one or more of the following: PowerShell, VB.NET, or C#
  • Service Engineering experience
  • Proficient understanding of Microsoft products, software lifecycle methodology
  • Proven capability to effectively work in teams, collaborate, communicate, and deliver on accountabilities
  • Strong problem resolution, judgment, communication, and decision making skills
  • Strong analytical and organizational skills
  • Deep understanding of current industry wide security risks against the enterprise
  • MCSE strongly preferred
72

Senior Service Engineer Resume Examples & Samples

  • Strong knowledge of C# and.NET 4/4.5 stack, including LINQ
  • For the frontend DEV: mandatory knowledge of MVC.NET, LINQ and some JavaScript/jQuery. TypeScript experience is welcome. Experience with some of the following: REST, AJAX, Knockout, Durandal, Angular is a strong plus, experience with less common frameworks or libraries is a plus
  • Proficient understanding of Microsoft products, software lifecycle methodology (Agile preferred) using TFS
  • Experience with the SDLC and its tools such as source control, quality engineering concepts, release engineering, and change control
  • Strong understanding of systems at scale and troubleshooting techniques
  • Exhibit a strong understanding of software deployment strategies and configuration management
  • Professional experience designing, developing, and shipping high quality software or services
73

Senior Service Engineer Resume Examples & Samples

  • Familiarity & Experience in any of the following
  • Ability to read, write, configure code, and design for end-to-end service telemetry, alerting and self-healing capabilities
  • Experience analyzing real-time and trending service behavior through telemetry
  • Experience with resilience modeling (failure mode analysis) on point solutions and platforms and ability to simulate service outages for point solutions (automated) and platforms (manually)
  • Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
  • Ability to lead service teams through Live Site Reviews and corrective action plans
  • Experience leading and representing the Service in backlog discussions & standups to establish appropriate prioritization of Live Site requirements
  • Demonstrated expertise in Dynamics AX and Retail POS solutions
74

Senior Service Engineer Resume Examples & Samples

  • Experience of working with live plant equipment in an operational environment (including online work)
  • Experience with various Experion Process Knowledge System (EPKS) operating, configuration and troubleshooting displays and tools to identify and rectify faults related to station and server redundancy issues, C200 and C300 error indications (from Local LED’s and Station Displays), FTE networks and Ethernet switches, Configuration Studio, Network Tree, Experion support and maintenance, using Diagnostic Studio, Experion Backup and Restore and SCADA problems
  • Knowledge of CISCO switches and network concepts
  • You should have good working knowledge of where to find, and how to interrogate Experion System Logs and analysis tools, all Experion hardware and software configuration areas, Windows 2003 Server and security issues, Cisco based networks
  • Process control techniques and control strategy implementation
75

Senior Service Engineer Resume Examples & Samples

  • Work collaboratively with engineering teams through the service lifecycle to ensure operational tasks and milestones are delivered on time
  • Influence service design, architecture, standards & processes to ensure availability, security, and compliance
  • Troubleshoot service incidents, building tools and automation to eliminate problem recurrence and enable automated recovery
  • Design, write and deliver software to measure and/or improve the availability, scalability, latency, and efficiency of Xbox Live services
  • Participate in 24X7 on-call rotation
  • Proven hands‐on technical expertise in large scale systems engineering & complex distributed systems
  • 5+ years’ experience with programming/scripting languages (e.g. C#, C++, Java, Powershell, Perl, Python, etc.)
  • Solid understanding of network fundamentals, including TCP/IP and related technologies
  • Solid understanding of operating system fundamentals and diagnostic capabilities
  • Experience creating and managing public cloud solutions (i.e. Azure, AWS, etc.)
  • Sufficient technical depth to communicate constructively with peers in development and product management
  • Ability to troubleshoot and debug .NET, java, SQL and other technologies
  • In depth knowledge of open source data technologies
76

Senior Service Engineer Resume Examples & Samples

  • Lead and Collaborate to Define the V-Next Service Offering: Assist and collaborate with Compute Service Owner for defining the v-next service offering (primary focused to migrate to Azure) based upon input from operation activities, incidents, customers, and industry best practices
  • Manage Service Supplier vendors: You will be responsible to assigning project related work to vendors, make sure vendors are delivering quality service, and measure their performance based on KPI reports
  • Sustain Engineer the Compute Service Platform: You are responsible accountable for the health and welfare of the service offering. This means that you have to monitor and define improvement activities and metrics. Execute or delegate to vendor team service health-and-welfare and improvement projects such as host upgrade, data center shutdowns, right-sizing based on performance and risk mitigation for quarter close
77

Senior Service Engineer Resume Examples & Samples

  • Degree qualified in an engineering field
  • Minimum four years of experience working with Honeywell Process Solution
  • Five years of experience with Experion PKS or TPS and FSC/SM system
  • Working knowledge of TPS system for online/offline modification
  • Knowledge of on-process migration from older Experion release to newer released
  • Experience with online download to FSC/SM
  • Experience building the system including, installation, FAT setup and SAT power on for both FSC/SM and Experion C200/C300 system
  • Working knowledge of trouble shooting and maintenance of C200/C300 and FSC/SM controller
78

Senior Service Engineer Resume Examples & Samples

  • Finding a “Yes” in the sea of “No”
  • Identifying Root Cause fixes from Data
  • Managing an agile engineering portfolio that is defined by the Live Services
  • Presenting the success of the team in terms of Enigeering fixes and the resulting changes in the live service data
  • Actively prioritizing and resourcing all bugs and root cause fixes to live service components and balancing this demand with the demand on new and future features (this is where dev-ops rubber meets the road)
  • Designing, implementing and driving next generation features and enhancements in the O365 SharePoint OCE Ecosystem
  • Able to motivate a team to execute on ambitious features that can seem insurmountable
  • Can manage people and a project in parallel
  • Self-starter who can tee up controversial discussions and create consensus across teams and up through management
  • Excellent communication, presentation and organization skills to maintain organized projects even during the incubation stages
  • Technical background and ability to design features for SharePoint, Windows Server, SQL and large scale online services
  • Knowledge of PowerShell, WinRM/CredSSP, C#, IIS, networking, DNS, agile development and Azure integration strategies
  • 8+ years active engineering management experience, 2+ years as a lead Engineer managing Devs, including shipping daily to the live service
  • BA/BS or MS degree in computer science or related field, or equivalent experience
79

Senior Service Engineer Resume Examples & Samples

  • Participate and contribute in spec reviews and help develop the design of the application
  • Build the essential automation for scalability
  • Build the essential business rhythms and communication framework to manage business-critical information accurately and timely
  • Develop capacity and monitoring plans, drive iterative change to reduce costs
  • Implement or contribute to service KPI measurement and reporting
  • Drive cross-team initiatives to govern and report on operational work
  • Collaborate with other business units to drive common initiatives
  • Provide consultation during design and development, push innovation and optimization back into the service/platform development cycle
  • Evangelize engineering, platform and security standards and practices
  • Document processes, procedures, and tools - keep them current and relevant
  • Provide systems statistical trending and analysis, server capacity and response tactics for 1000s of servers
  • Track problems using standard problem management tools and processes
  • Provide technical expertise for monitoring & predicting critical production systems issues. Candidate will also work with other teams or members to troubleshoot complex support issues; identify root causes and develop mitigation options
80

Senior Service Engineer Resume Examples & Samples

  • Ability to Implement and Manage Hyper-V virtualization systems in global hyper scale environment
  • Use of automation for Hypervisor configuration for rapid datacenter deployments
  • Use of automation for virtual machine deployment throughout all global datacenters (SCVMM)
  • Contribute to design sessions with other team members to ensure consistency in a rapidly changing environment
  • Perform in-depth troubleshooting and root cause analysis
  • Continuously improve the service by using problem management and customer feedback
  • Define SLA’s and KPI’s to measure and improve service performance
  • Patching and other compliance activities
  • Responsible for ensuring service meets audit controls
  • Onboarding and ongoing support of customers
  • Managing hyper scale systems
  • 5+ years with complex service engineering projects and managing large-scale hypervisor solutions
81

Service Engineer / Senior Service Engineer Resume Examples & Samples

  • Attending service calls and update service reports
  • Raise request for parts and close transaction under Warranty, CAMP or Chargeable
  • Completing Installation of equipment’s on site
  • Completing Preventive Maintenance as per schedule
  • Promotion and sales of Service Contract & consumables
  • Demonstration of products to customers
  • Imparts training to the customer
  • Identifying potential equipment requirements and generate Service Leads for sales team
  • Education – B.E/ Diploma in Electronics ,electrical or instrumentation
  • Work experience - Minimum of 2 years of field service experience in an Indian or a multi-national company offering technical products
  • Should be familiar with Local language
  • Must have good communication skills & proficiency in English
82

Senior Service Engineer Resume Examples & Samples

  • At least five years managing SQL Server on a Windows Server platform in a DBA role supporting high availability enterprise and online systems
  • Experience supporting OLTP SQL Server systems and applications with high volume of transactions
  • Experience with implementation and support of database mirroring, log shipping, replication, clustering and Availability groups
  • Strong troubleshooting skill set in SQL Server including, but not limited to: performance (blocking, query optimization), query failures (deadlocks, exceptions), distributed queries, logical and physical database design, and security models
  • Programming experience with ASP.NET, Debugging with SysInternals tools and Database troubleshooting
  • Scripting experience with PowerShell
83

Generator Senior Service Engineer Resume Examples & Samples

  • Provide technical dispositions to resolve emergent issues during outage, commissioning and planning
  • Interface with customers in office meetings and on site to effectively represent MHPS by demonstrating technical expertise and customer sensitivity in order to achieve a high level of customer satisfaction
  • Utilize a previously attained, basic understanding of generator component design, auxiliary system design and turbine operation to troubleshoot service issues while applying MHPS-approved practices and procedures
  • Provide engineering input to support development of outage and installation procedures and schedules
  • Develop service engineering procedures that support the continual technical development of the entire steam turbine organization
  • Perform other such duties as may be required
  • Education: BS degree in engineering from an accredited college or university. Will consider substantial, related experience in lieu of BS degree in engineering
  • Experience:At least ten (10) years of relevant industrial experience including five (5) years of experience in steam turbine engineering related to field support. Requires an intimate knowledge and experience of steam turbine field assembly/disassembly, alignment, and clearances
84

Senior Service Engineer Resume Examples & Samples

  • Education Required
  • Bachelor degree in engineering (engineers) – specialization Instrumentation & control / Electronics / Industrial Automation
  • Work Experience Required
  • Experience in maintenance of automation control system for sophisticated industrial environment
  • Knowledge of electronic systems – DCS and ESD (installation / configuration / implementation / project Engineering)
  • Understanding of the cost structure of service agreements and make appropriate cost effective decisions
  • Honeywell certification (level required varying according to job qualification)
  • Respect and represents Honeywell high quality services, ethics and values towards our clients
  • Fostering Team Work and Getting People Better
  • Growth mindset
  • Genuine interest for technology, continuously upgrade/update his technical knowledge
  • Accurate and time-conscious
  • Self disciplined
  • English knowledge at (minimum) intermediate level (able to read, write and understand spoken English)
85

Senior Service Engineer Resume Examples & Samples

  • Manage availability, latency, scalability and efficiency of services by engineering reliability into software and systems
  • Participate in service capacity planning and demand forecasting, software performance analysis
  • Machine Learning and system tuning for resource optimization
  • Contribute and Implement base infrastructure
  • BS degree in Computer Science or related technical field or equivalent practical experience. Experience in data structures, algorithms and complexity analysis
  • Technical Depth - Candidates demonstrate that they have a deep understanding of the technical concepts have previously applied of at least two core technologies (SQL, IIS, SAN, Windows 2008/2012, IP Networks, etc.) plus the ability to quickly incorporate information about new technologies
  • Manage online services in Windows & SQL Azure cloud computing
  • Experience creating, developing, delivering, deploying, maintaining large scale cloud services. Proficiency in C#, .Net, MVC, HTML, CSS, JavaScript, jQuery, HTML5, CSS3
  • 3 years of relevant work experience in any of the following: C#, VB.NET, PowerShell, or other web related technologies
  • Expertise in analyzing and troubleshooting large-scale distributed systems. Ability to handle periodic on-call duty as well as out-of-band requests
  • Working knowledge of performance monitoring, remote administration, client/server architecture, Web application management, internet technologies and network architecture MCSE/ MCSD, CCNA certification a plus
86

Senior Service Engineer Resume Examples & Samples

  • 3-5 years experience in ACL/firewall management across multiple Platforms, including Juniper and Fortinet products
  • 3-5 years experience in IDS/IPS products and integration
  • 3-5 years working with wire data technologies for network forensics and alerting
  • 3-5 years of secure network design responsibility with understanding of PCI industry requirements
  • 3-5 years online services experience
  • 3-5 years scripting language such as Python and/or PowerShell
87

Senior Service Engineer Resume Examples & Samples

  • Building, managing and mentoring a team of 4 to 5 developers -Conducting code reviews of PowerShell and C# modules
  • Actively prioritizing and resourcing all bugs and root cause fixes while balancing the demand of new features
  • Closely partnering with disparate security teams across Online Services -Engineering solutions for a variety of security initiatives spanning multiple SharePoint Online environments hosting millions of customers -Designing, coding, releasing and driving next generation security tooling
  • Investigating, debugging and responding to security related events -Writing scalable code to improve our security optics
  • Developing with PowerShell, C#, or ASP.NET and SQL Server
  • 5+ years of relevant work experience with PowerShell
  • 3+ years of relevant work experience with C# and TSQL
  • 2+ years as a lead Engineer
  • Deep understanding of security principles and technologies -Experience with common technologies associated with online services such as infrastructure management, networking, operating systems and authentication
  • Excellent debugging and problem solving skills with a DevOps mentality
  • Excellent communication, presentation and organization skills to maintain organized projects
  • Knowledge of WinRM/CredSSP, IIS, DNS, agile development and Azure integration strategies
88

Senior Service Engineer Resume Examples & Samples

  • Degree qualified with at least 5 years of Honeywell experience
  • Experience with various Experion Process Knowledge System (EPKS) operating, configuration and troubleshooting displays and tools to identify and rectify faults related to station and server redundancy issues, C200 and C300 error indications (from Local LED’s and Station Displays), FTE networks and Ethernet switches, Configuration Studio, Network Tree, Experion support and maintenance, using Diagnostic Studio, Experion Backup and Restore and SCADA problems (knowledge of TPS system will be an added advantage)
  • You should have good working knowledge of where to find, and how to interrogate Experion System Logs and analysis tools, all Experion hardware and software configuration areas, Windows 2003/2008 Server and security issues, Cisco based networks
  • Knowledge of ESD Systems will be an added advantage
  • Knowledge of PLC Systems will be an added advantage
  • Work on Offshore Marine environment (boarding /off boarding vessel, use of service boat to reach vessel at anchorage)
  • Will attend “Basic Offshore Safety Induction and Emergency Training”
  • Will attend ATEX induction
89

Senior Service Engineer Resume Examples & Samples

  • Drive process improvements within the team and the larger organization as a whole Provide active coordination across multiple support teams
  • Partner with the software engineering and production support teams to resolve issues Drive bugs/DCRs related to problem management tickets
  • Demonstrated experience in Client Side Support, Hardware/OS, and Networking Sound troubleshooting skills
  • Familiarity with the Software Development Life Cycle (SDLC) in a faced paced, agile environment Leadership: sound problem resolution, judgment, negotiating and decision making skills
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check
90

Senior Service Engineer Resume Examples & Samples

  • 5+ years of experience with core infrastructure services such as AD, DNS, RDP/RDG, WAP/ADFS, PKI, AuthIP
  • 3+years of service automation using scripting tools (Power Shell preferred)
  • 5+ years of service/server troubleshooting required
  • 5+ years of experience handling critical support incidents with demonstrable executive communication skills
91

Senior Service Engineer Resume Examples & Samples

  • 1 Facilitate Training and Coach by: Delivering qualified GCS training sessions at ASPAC region level; managing localized training; Tailor-making training programs based on regional business needs; coaching local trainers for training design and delivery, and reviewing and contributing to evaluation process of learners
  • 2 Provide Hands-on Field Support to ASPAC subsidiaries by: Coaching subsidiaries to install, to deliver training and troubleshoot at customer site or remotely; creating a customized learning plan for subsidiaries as needed; providing feedback on product/service improvement to ASPAC R&D and Marketing; contributing to task forces if needed, and to action plans for critical situations
  • 3 Contribute to Regional Service Development by: Executing, advising, proposing and reviewing service development and updates; contributing to new service launch & support, and coaching subs to deliver Services at customer site
  • 4 Manage, and coach on, complaints and Support desk activities as the back-up of GCS by: Providing second level support to subsidiaries and distributors regarding complaints, questions or suggestions; initiating investigations as necessary; representing ASPAC CS on various QA and Regulatory Compliance meetings as needed including audits; contributing to defining and designing the best tools for subs and distributors to support customers (troubleshooting guide, FAQ,...); coaching other staff regarding support desk activities; compiling summary report for product and service suggestions, and distribute to core team members; acting as the Support Desk process referent for one CS group
  • BSc or MSc Degree or equivalent in related field of expertise (i.e. AS-biology, Service/Education, SE-engineering, IT-computer/networks, IS, etc.)
  • Technical Knowledge on several ranges of product / System /Solutions, be THE referent on at least one or two ranges of products
  • Minimum 5-7 years' experience in related function or industry
  • Qualified trainer and training designer. Analytical and synthesis capabilities. Basic knowledge on cost and profitability for Support activity
  • Committed to customers and to service with sense of urgency. Sense of autonomy and self-discipline, with cross cultural flexibility
  • Dynamic learner and team player with strong sense of responsibility for coaching others and facilitating the integration of new comers. Able to analyze, recommend, and challenge proposals to create most effective solutions
  • Strong ability to make decisions or give business-based recommendations, and present topics to senior management or project team meetings
92

Senior Service Engineer Resume Examples & Samples

  • 7+ years’ professional experience in cloud-based or online services security engineering, or service engineering
  • 5+ years’ experience in cloud-based or online services Compliance related activity
  • 5+ years’ experience in Program Management, creating a security framework, SIRRP process and forensic handling methods
  • 4+ years’ experience creating a reusable security framework working with Corporate security and broader corporate programs
  • 5+ years online service compliance team and has completed more than 2 annual audit cycles
  • 4+ years’ Experience with cyber security in one or more of the following disciplines: network engineering, Windows Server, SQL Server, Active Directory, public key infrastructure, web applications
93

Senior Service Engineer, Abu Dhabi, UAE Resume Examples & Samples

  • Ensuring the service is executed in accordance to ABB’s guidelines, trouble shooting manuals and OHS standards
  • Repairing of drive modules coming to service center, based on need
  • Prompt response to customer calls
  • Attending jobs with complete preparedness, complete ownership to give professional approach and to ensure quick and correct completeness of the job
  • Performing warranty repairs and complete warranty handling procedures
  • Updating details of installed database
  • Providing the End User with consultancy service with regards to the maintenance procedures and spare parts supply in accordance with ABB guideline thereby increasing the reputation of ABB and where applicable generating additional sales
  • Ensuring timely completion of site reports, time sheets etc
  • Accountability for spare parts, tools and equipment that are / is required in order to complete the job at hand
  • Ensuring availability over phone / E-mail (except during Annual holidays)
  • Handling 24 / 7 emergency telephone periodically and providing technical support to customer
94

Senior Service Engineer Resume Examples & Samples

  • Participate in service capacity planning and demand forecasting, software performance analysis Machine Learning and system tuning for resource optimization
  • Create Measures, tools & reports on client & service Performance
  • Drive design and code changes to drive improvements
  • Experience in data structures, algorithms and complexity analysis. Experience with Azure or cloud services
95

Senior Service Engineer Resume Examples & Samples

  • 8+ years experience in either web services, virtualization and cloud concepts
  • 5+ years experience in many of the following
  • Visual Studio Online, build & test controllers, and complete understanding of Agile framework
96

Senior Service Engineer Lead Resume Examples & Samples

  • Drive resiliency, performance, and reliability into Service designs
  • Drive Live Site process for Customer Experiences portfolio focused on minimizing impact of Service outages while quickly removing design failure points to prevent future service impacting events
  • Influence future designs to ensure manageability, scale, resiliency, and reliability are designed in
97

Senior Service Engineer Resume Examples & Samples

  • Experience with supporting or engineering solutions for Azure Public Cloud, Server Virtualization, Enterprise Storage, Networking, System Center Products, and AppInsights. (5+ years)
  • Strong scripting and/or coding skills including one or more of the following: PowerShell, C#, TSQL, VBScript. Strong coding capabilities in C# and scripting capabilities in one or more of the following: PowerShell, TSQL, VBScript, etc. (5+ years)
  • Experience with enterprise systems that leverage SQL 2012/2014 including strong T-SQL skills, SQL server Database administration. Performance Troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc. SQL Extended events, troubleshooting complex SQL issues, debugging TSQL code. (5+ years)
  • SSRS report development and troubleshooting, knowledge of SSIS & SSAS and related troubleshooting skills. (3+ years)
  • IIS Administration- Web Site setup, migration, troubleshooting complex issues, SSL certificate management. (3+ years)
  • Working knowledge of Load Balancing solutions like HLB, ASLB etc. and how they are used in highly complex and available enterprise environments (3+ years)
  • Knowledge of Monitoring tools such as SCOM, OMS or any other
98

Senior Service Engineer Resume Examples & Samples

  • Plan the next generation of Microsoft's Enterprise network as part of a team of senior networking experts
  • Strong written and verbal communication skills. Demonstrated leadership ability, strong team player who enjoys a fast-paced atmosphere
  • Ability to learn very quickly in a fast-paced environment
99

Senior Service Engineer Resume Examples & Samples

  • Complete project assignments on-time and on-budget
  • Use Subject Matter Expertise to identify components of Electrical Power Generation Equipment or Oil & Gas Equipment, and map those components to GE Digitals APM platform (powered by SmartSignal)
  • Working knowledge of interpreting piping and instrumentation diagrams (P&IDs) and process flow diagrams, in Power Generation equipment, Oil & Gas, or Mining industries
  • Use GE Digital software to design and build models to diagnose equipment failures and performance problems
  • Configuration of the GE Digital software, and mentoring others
  • Collaborate with other GE Digital software groups to provide one GE solution to customers (as defined in project scope)
  • Participate through the entire project life cycle including scoping, design, testing, implementation, and training
  • Collaboratively work with customers to obtain scope and solution design approvals, as well as negotiating scope changes
  • Proactively solve problems, breakdown barriers, and implement solutions utilizing the collective skills of the GE Digital APM Practice team, and other GE divisions, as required
  • Follow the GE Digital project implementation processes including the use of project estimation techniques, design tools, development of schedules, and maintaining project management records as required
  • Foster strong working relationships with the monitoring team (GE or customer), Globalcare, and IT
  • Bachelor of Science Degree in Mechanical, Chemical, or Electrical Engineering
  • Minimum of 3 years of either Power Generation or Oil & Gas industry experience
  • Language: English fluency
  • Familiarity with operation and maintenance of equipment used in Power Generation or Oil & Gas applications
  • Demonstrated ability to quickly build trust and rapport, and develop influential relationships at all levels of an organization
  • Good organizational and time management skills
  • Customer focused & strong interpersonal skills
  • Proven ability to write clear, concise requirements, design and general reports (good verbal and written communication skills)
  • Aptitude for using software tools to solve problems, and enthusiasm for continuous improvement
  • Ability to handle several projects at the same time in a fast paced environment
  • Experience using time-series databases
100

Senior Service Engineer Resume Examples & Samples

  • Design and implementation for long haul and metro DWDM systems, focusing on infrastructure standardization
  • Support engineering and operations as required to resolve and report out technical issues
  • Self-starter with expertise in DWDM, ROADM, and optical networking
  • Thorough understanding of optical theory, transport networking technologies, and the operation of optical transport systems
  • Optical troubleshooting skills using OTDR, OSA, BERT, and optical power meters
  • Strong scripting and automation skills using PERL, Python or other scripting languages
  • Knowledge of REST, Syslog, SNMP, and optical Element Management Systems
  • Knowledge of IP fundamentals along with a basic understanding of IP networking MPLS, BGP, ISIS, and OSPF
  • Experience working with optical transmission and optical network management systems
  • Experience managing and troubleshooting optical networks
  • 5+ years of experience as a Service Engineer or Network Engineer required. Acceptable related experience includes: Transport Design Engineering, Transport Operations, Transport lab environment, etc
  • MS or BS in related engineering discipline
101

Senior / Service Engineer Resume Examples & Samples

  • Execute after sales business activity, preventive and condition based maintenance, trouble-shooting, repairs and commissioning
  • Active co-ordination with operation supervisors for optimal service potentials from regular customer interactions
  • Proactive involvement in self learning and practical exposure for continuous competence and productivity improvement
  • Maintain high level of personal leadership on safety and quality on work performed as well as documentations
  • Reports early any technical, contract, quality, program or cost issues to management along with recommendations for resolution
  • Understand customer needs & manage customer relationships
102

Senior Service Engineer Resume Examples & Samples

  • Regular attendance to site for meetings, installation, testing, commissioning, maintenance activities both in person and remotely as part of a 24x7 on call roster
  • Perform factory and site acceptance tests, identifying actual and potential non-conformances
  • Assist with project management, planning and review of technical decisions and challenges
  • Develop and maintain documentation, drawings, technical and activity reports in a timely manner, also assist with proposals, quotations and estimates
  • Strive for, develop and maintain technical best practice
  • Provide mentoring and development of less experienced technical staff as well as job project/contract training for customers
  • Additional activities to meet contracted requirements and/or to provide customer service and support
  • Systematic diagnosis and troubleshooting of maintained systems
  • Tertiary engineering education is essential as is eligibility for membership of Engineers Australia
  • Extensive experience delivering industrial automation &/or telemetry &/or IMS projects &/or services
  • Leadership of small engineering teams in the successful delivery of projects &/or services
  • Minimum of 800 hrs of customer &/or site experience i.e. customer office, on-site or remote
  • Experience in commissioning medium to large projects/site work &/or managed service agreements
  • Broad understanding of industry product offer including competitor products, ideally an advanced understanding of Schneider platforms
  • Sufficient domain experience to competently interpret process descriptions and to develop technical DSS/FDS and system designs
  • Strong understanding of the water industry is essential
  • Excellent communication and interpersonal skills and high competence with MS Office
  • Ability to manage conflict and liaise with demanding clients
103

Senior Service Engineer Resume Examples & Samples

  • Collaborate with other Architects, business and technical teams to gather SAP requirements to develop platform roadmaps. Must have a strong focus on the end-to-end customer experience
  • Lead feature team to implement SAP solutions that are scalable and resilient
  • Guide the organization on how to take advantage of SAP technologies to build world class, innovative solutions
  • Work with partner teams for capacity planning, defining service requirements, and designing end-to-end service telemetry
  • Enable SAP to run on Azure
  • Align SAP solutions with Security and Compliancy best practices
  • Become a SAP Technical Subject Matter Expert
  • Present to internal and external customers and at industry events on SAP best practices
  • SAP HANA or S4/HANA configuration, deployment and operating experience
  • Experience with SaaS Integration
  • Master’s Degree in Computer Science, Mathematics, or related sciences; or equivalent experience
104

Senior Service Engineer Resume Examples & Samples

  • Own and drive support quality on behalf of the product, leading our top tier team and training/mentoring our initial responder team
  • Represent the support channel and be a strong customer voice within the engineering team
  • Collaborate with engineering to drive high-customer-satisfaction closure to support issues while highlighting top product improvement opportunities
  • Collaborate with peers to drive consistency across the organization and with partners in other business units to drive improvements to services and offerings
  • Maintain individual and team cohesiveness and morale
  • Conduct case reviews to ensure adherence to standardized case management standards, to monitor for customer dissatisfaction, and to ensure that we continually deliver high quality service
  • Respond to escalated customer cases in a timely manner, ensuring appropriate resources are assigned; engage directly customers, product, and senior leadership to manage customer escalations
  • Great customer service skills and prior customer-direct technical support delivery experience (as either a manager, a technical lead, a support engineer, or similar) required
  • Knowledge of software engineering, diagnostics and related concepts, ability to easily drive productive technical conversations with software engineers
  • Demonstrated ability to lead teams of diverse people, preferably in a technical environment
  • Experience building and maintaining productive relationships across organizations and geographies
  • An understanding of support processes and customer expectations
  • Proven organizational and planning skills
  • Ability to work effectively in a dynamic, changing environment
105

Senior Service Engineer Resume Examples & Samples

  • Architect, design, write and deliver high quality software that powers ever increasing demands of availability, reliability, security and performance of core Commerce services
  • Define and establish automation framework to solve problems for web-scale services through creativity and automation
  • Be the technical lead for project teams to manage priorities and analytical methodologies
  • Stay on top of industry trends, standards from security and scalability perspective to Lead and influence design decisions to build services right ground up
  • Design and deliver cutting edge monitoring solutions/apps with self-healing capabilities
  • Build real time dashboards that enable outstanding data insights for critical decision making capabilities
  • Work with peer and senior SRE developers to ensure code quality and engineering lifecycle best practices are held at a high bar
  • Bachelor’s degree in CS or equivalent with strong problem solving capabilities
  • At least 5 + years of Software development engineer
  • Great design and problem solving skills, with a strong bias for quality and engineering excellence
  • Experience in Azure/AutoPilot/Cosmos
106

Senior.service Engineer, Qatar Resume Examples & Samples

  • Ensure the service is executed in accordance to ABB’s guidelines, trouble shooting manuals and OHS standards
  • Following all relevant OHS rules and training requirements as well as keeping the often very tight time schedule agreed between End Users and ABB sales
  • Repair of drive modules coming to service center for repair
  • Attend jobs with complete preparedness, complete ownership to give professional approach and to ensure quick and correct completeness of the job
  • Ensure proper team work and support each other in the team whenever required
  • Perform warranty repairs and complete warranty handling procedures
  • Update details of installed database
  • Provide the End User with consultancy service with regards to the maintenance procedures and spare parts supply in accordance with ABB guideline thereby increasing the reputation of ABB and where applicable generating additional sales
  • Stay in constant touch with the product support line to make sure that the End User is completely informed about the progress of his service work at all times
  • Ensure timely completion of site reports, time sheets etc
  • To support team leader activities during the absence of team leader
  • Provide customer training for ABB products
  • Ensure availability over phone/ E-mail(except during Annual holidays)
  • Provide customer trainings whenever required
  • Handling 24/7 emergency telephone periodically and provide technical support to customer
107

Senior Service Engineer Resume Examples & Samples

  • Installation and Service of the Electronic Article Surveillance systems
  • Installation and Service of the Intrusion Alarm systems
  • Installation and Service of the Access control and other security products
108

Japan Senior Service Engineer Resume Examples & Samples

  • Responsible for Ultrafast, ION, CW, Pulse Laser field service (mainly in Japan)
  • Technical support of those lasers (phone call, e-mail)
  • Documentation for customer, internal report, and etc
  • Job data processing on our Database (CRM, Quotation)
109

Senior Service Engineer Resume Examples & Samples

  • Customer / Partner escalation management across multiple teams
  • Support the field and marketing with customer opportunities, escalations & on-boarding assessments
  • Determining, establishing, and managing service engineering policies, processes, and documentation (including supporting data gathering and analysis)
  • Represent service team on broader servicing initiatives and provide project leadership where appropriate
  • Provide consolidated communication by updating the organization and key stakeholders on service status and progression
  • Incident and Communications Management responsibilities (to support 24x7x365 Service operations)
  • Issue triage and validation, with coordination and engagement with other Service Engineers and with product development team members for more in-depth investigation and resolution, issue tracking, and status communication
  • Experience working in an online service environment
  • Excellent project management, decision-making, strategic thinking, problem solving and negotiating skills
  • Ability to work effectively under a deadline and in a multiple demand environment
  • Self-motivated with high level of energy and drive
  • The ability to understand and communicate highly technical problems to key stakeholders and executives
  • The ability to summarize technical issues in writing to internal stakeholders and partners, as well as to external customers
  • A 5+ years of demonstrated work experience in business or operational management
  • A 5+ years of software program or project management experience
  • BS or MS in Computer Science or equivalent (MBA a plus)
  • Previous experience with CRM or ERP is not required - but a bonus
110

Senior Service Engineer Resume Examples & Samples

  • BS or BA degree (In lieu of degree, 4 years’ relevant work experience)
  • 3 years of experience in networking technologies, Internet transit, peering or network transport
  • MS or Ph.D. in Computer Science, mathematics, applied science, or related field
  • Knowledge of scripting languages such as perl, python, C based programming, java, javascript, etc
111

Senior Service Engineer Resume Examples & Samples

  • 2+ year experience diagnosing and applying OS/Application Patches
  • 2+ years experience with machine monitoring, growth planning and hardware procurement
  • 2+ years experience working hands on with TCP, DNS, DHCP, Static networking and configuration
112

Senior Service Engineer Resume Examples & Samples

  • Work with the Vendor on the above installation and Service
  • Applies principles, concepts, practices and standards of professional field to projects and assignments
  • Develops working knowledge of industry practices and standards
  • Researches and interprets factual information
  • Identifies inconsistencies in data or results
  • Should be having good communication skills
113

Senior Service Engineer Resume Examples & Samples

  • Utilizes instructions and pre-established guidelines to perform the functions of the job
  • Interprets service manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools
  • Has knowledge of computer software applications and equipment
  • Required: 3 to 5 years related work experience. Preferred: 5+years of related work experience
  • Qualified candidates must have a strong business sense, demonstrated analytical thinking ability, strong organization & process management skills, and effective communication skills that enable customer & cross-functional interaction
  • Effective communication / presentation skills required
  • Ability to interact with individuals at all levels of the organization required
114

Senior Service Engineer Resume Examples & Samples

  • Proliferate a DevOps culture and leverage SCRUM and continuous delivery practices
  • Read/write/design and/or configure end-to-end service telemetry, alerting, and service self-healing capabilities
  • Ability to work with service teams and own Live Site Reviews and corrective action plans
  • 6+ years of experience in Development or operations or software engineering or service engineering
  • Experience with automation related to deployment, recovery, or other manual processes or predictive analysis techniques
  • Strong team collaboration skills
  • Ability to seize opportunities and execute with limited guidance or direction
115

Senior Service Engineer Resume Examples & Samples

  • Responsible for design and architecture of service tier
  • Works with Technical Leads, Enterprise Architects, Marketing, and Product Managers to ensure architecture design match the requirements of the business
  • Leads engineers to develop micro services and prototypes next generation of applications and proof of concepts for the new technologies
  • Designs, builds, and executes tests against services as part of a continuous integration model
  • Supports and maintains Enterprise wide standards for design and development
  • Sets up best practices for software development and test
116

Senior Service Engineer Resume Examples & Samples

  • Customer obsessed, data-driven, speed oriented, and quality focused
  • Leadership and confidence: willing to take on big challenges, advocate a position, build a business case, and influence others
  • Optimism, resiliency, and flexibility with evolving business needs/requirements
  • Executive maturity
  • Focused on strategic deliverables but can also deliver by diving deeply into day-to-day operations
  • Own the vision and strategy for Service Communications
  • Synthesize technical information and deliver it to audiences of varying technical levels
  • Manage vendor delivery in accordance to SOW
  • Review invoices ensuring best pricing, services accuracy, and ensure are submitted in a timely manner
  • Incident and Communications Management responsibilities (to support 24x7x365 Service operations) Including regular on-call escalation coverage
  • Solicit feedback, collect data, understand the service communications landscape
  • Make data driven decisions to define the strategic direction of the communications team
  • Providing regular updates to senior leadership across the organization on communication programs
  • Define and monitor key quality metrics, and implements initiatives to drive improvements
  • Drive a healthy and collaborative team culture and a growth mindset
  • Operations Management Experience
117

Senior Service Engineer IP Mpls Resume Examples & Samples

  • You manage and execute network projects coming from the engineering department
  • You’ll assure network availability/quality and perform active and reactive maintenance actions together with other internal teams
  • You’ll interact with our vendors in order to follow up on reported issues
  • You’ll take part in a guard duty service to support our 24/7 organization
  • You’ll continuously follow the technical evolution of the network
118

Senior Service Engineer Resume Examples & Samples

  • B.S. in Computer Science, Engineering, Information Science or equivalent
  • Proven product/service portfolio vision and strategy execution
  • Ability to drive large projects with high collaboration and leadership with stakeholders and customers throughout the company
  • Serve as a bridge between business need and technical implementation
  • Ability to manage multiple projects and be comfortable operating within a fast-paced software and services engineering environment
  • 10+ years of managing technical services, with deep knowledge and experience in waterfall and especially agile frameworks
  • Strong verbal and written communication, negotiation and cross-group collaboration skills
  • Passion for providing high quality end user experiences and customer service
  • Strong problem resolution, critical and strategic thinking, influence without authority, judgment, decision making skills required
  • Strong technical background and desire to innovate
  • Familiarity/Exposure to VSTF and related tools/processes [VSO preferred]
  • Certified Scrum Master and/or Product Owner
  • Cloud: Understanding of Azure WebRole, Azure VM and Azure Service Bus, App-Fabric
  • O365: Skype for Business, Exchange, Voice & Video Conferencing Solutions
119

Senior Service Engineer Resume Examples & Samples

  • With minimal to no guidance, actively participates in development of new application, product launch testing plan, data analysis, and/or communication of results
  • Works with new and established customers to identify technical specifications
  • Documents and prepares product specifications incorporating PolyOne products and services into customer applications
  • Develops testing for customer specific production needs
  • Manages successful resolution of customer complaints/issues. *LI-CB1
  • Bachelor’s degree in Chemistry or Related
  • Requires 5+ years direct, relevant work experience with the ability to operate independently
  • Working in cross functional teams
  • Experience in Environmental Health & Safety
  • Experience in Design of Experiment
120

Senior Service Engineer Resume Examples & Samples

  • You're a technical leader able to coordinate across multiple engineering teams and disciplines to delivery complex projects
  • You're a technically focused, experienced engineer and enjoys solving the challenges of scale and integration through code
  • You continuously evaluate and apply new and/or emerging technologies to meet appropriate business goals
  • You're the engineer that sees the technical pathway through late breaking changes and emergent priorities and can bring thoughtful and critical decision making emphasis to any business+technical discussions
  • You embrace conflicting ideas and leverage data and experimentation to help make key decisions
  • Understand user identity concepts and implementations, especially Active Directory and Federation scenarios
  • Understand and troubleshoot networking problems, configuration and application workflow changes. Ability to influence, including partners and technical teams across organization
  • 5+ years of C#, C++, Powershell
  • MS of PhD in Computer Science, Mathematics, or Computer Engineering or relevant work experience
121

Senior Service Engineer Resume Examples & Samples

  • Positively accept your assigned service calls and execute as required to the customer's satisfaction
  • Communicate with the customer to understand the scope of services work required and formulate timely, effective solutions
  • Communicate internally within the Emerson organization to obtain additional support as required
  • Initiate the site service report upon job completion or per job requirements
  • Pursue complex and problematic troubleshooting jobs until a solution is achieved
  • Execute factory and site acceptance tests in coordination with the project managers
  • Pursue service jobs and opportunities by continuous communication with the key customers
122

Senior Service Engineer Resume Examples & Samples

  • 4+ years in a service support role
  • 2+ years- Strong ability to implement operational efficiencies through scripting, i.e. automation
  • 3+ years Proficient understanding of Microsoft products, software lifecycle methodology. Moderate to deep knowledge of Microsoft Active Directory Services (Active Directory Certificate Services, Domain Services, Federation Services)
123

Senior Service Engineer Resume Examples & Samples

  • Hands on Experience in Maintenance, troubleshooting of various Gas industry related equipment including Filtration, heating, pressure reduction & metering skids
  • P & ID knowledge, Basic gas regulating and metering skid Concepts etc
  • Understanding of the industrial and gas distribution skids and interface with DCS / SCADA
  • Understanding of the cost structure & up gradation of service agreements
124

Senior Service Engineer Resume Examples & Samples

  • Actively engage early in the service lifecycle interfacing with designer architects and leads to influence service readiness
  • Own serviceability, reliability and quality, measure service health and influence service KPIs for services
  • Work across disciplines to design secure and resilient service architectures across platform services and standardize topologies. Deliver and contribute to site availability, reliability and sustainability
  • 5+ years’ experience in supporting the service design, development, and uptime of 24 x 7 enterprise systems
  • Experience with internet application architecture, load balancing, firewalls, NAT, Internet and routing protocols(HTTP, HTTP/2, ASLB, SIP, UDP)
  • Thorough understanding of TCP/IP fundamentals(DNS, SSL, MTLS), general networking technologies, network architecture and connectivity troubleshooting, switching/routing concepts, and configuration of Load Balancers as well as Content Delivery Networks (CDNs)
  • Experience in performance monitoring, troubleshooting and site management for client/server architectures, particularly in Windows Server 2012, IIS, and troubleshooting tools such as LogParser, Netmon, HTTPWatch, WinDBG, WireShark and other open source tooling
  • Experience with Azure a plus
  • Experience with Telecommunication industry a plus
125

Senior Service Engineer Resume Examples & Samples

  • 5+ years experience as a Service Engineer
  • BS/MS in Computer Science or equivalent industry experience
  • Excellent knowledge of Azure
  • Excellent Powershell scripting, problem solving and debugging skills
  • Great team member and communicator
126

Senior Service Engineer Resume Examples & Samples

  • 8+ years in service support or software engineer role
  • 5+ years - Strong ability to implement operational efficiencies through scripting, i.e. automation
  • 3+ years - Proficient understanding of Microsoft products, software lifecycle methodology. Moderate to deep knowledge of Microsoft Active Directory Services (Active Directory Certificate Services, Domain Services, Federation Services)
  • Familiarity & Experience in many of the following: - REST - JSON - XML - MySQL/SQL Server/SQL Azure/NOSQL - C#/Java - Powershell/Bash - Windows Server/Azure/AWS
  • Bachelor’s Degree in Computer Science, Mathematics, or related sciences or equivalent work experience
  • Preferred Requirements
127

Senior Service Engineer Resume Examples & Samples

  • Manage Monroe, NC and Columbia, KY Technical Service Centers which includes Oil & Gas, Power Generation, Commercial Marine and General Industrial vertical markets
  • The position will support All Americas customers using IMO, IMO AB, Allweiler, Houttuin, Warren and Zenith Brand Pumps and provided ancillary equipment
  • Areas of responsibility include troubleshooting support to America’s distributor service centers, technical customer service and aftermarket support
  • Evaluate in-house returned pumps, prepare and present quotations for repair services
  • Participate in preparation of pump/system Maintenance Operation and Instruction Manuals
  • Global support coordinator for Houttuin and Warren brand product
  • Start-up and commissioning services for Colfax Fluid Handling products and auxiliary support systems including oversite of installation, alignment of system packages
  • Supervision of field repair or rework of multiple pump technologies with pumping element size ranges for one inch pumping elements to nine inch elements
  • Prepare and present on-site pump/system operation and maintenance training programs in class room environment and hands-on instruction
  • Manage after-hours emergency service calls
  • Ongoing continuous improvement activities for Monroe and Columbia, Kentucky
128

Senior Service Engineer Resume Examples & Samples

  • Monitor & respond to security events, potential vulnerabilities, exposures, and policy compliance issues
  • Provide security incident response and management, investigation, and consultation from incident start to issue closure
  • Evaluate security advisories and vulnerabilities to determine potential impact to specific services and environments
  • Provide and interpret security service metrics, key performance indicators and other reporting data. Create executive summaries and brief colleagues, peers, and executive stakeholders on incident activity
  • Evaluate security risks and threat intelligence and develop strategies and tactics to defend against evolving conditions
  • Create technical documentation such as case records, troubleshooting guides, standard operating procedures, and frequently asked questions
  • 3+ years experience in a Service Engineering or Support role
  • 1+ years experience in Security Risk and/or Threat Assessment methodologies
  • 3+ years Windows and network analysis skills required
  • CISSP and/or GIAC certification or equivalent
  • Ability to drive large, complex programs and solutions
  • Forensic and *nix skills
  • In-depth understanding of highly complex internet-based systems
  • The ability to analyze problems and make appropriate decisions quickly
  • Strong written & verbal communication and presentation
  • Experience in developing correlations between disparate event sources and data sets
  • Experience with Microsoft SQL and other relational databases
  • Highly developed analytical skills and demonstrated judgement to make appropriate decisions quickly
129

Senior Service Engineer Resume Examples & Samples

  • Set and execute on the service strategy, ensuring a high level of client satisfaction and service delivery
  • Key technical strengths include an in deep understanding of building scalable service provider and enterprise network infrastructures based on IPv4, IPv6, Multicast, MPLS, and OSPF/BGP
  • Be able to work with customers to understand their network requests and translate into engineering solutions that can be maintained and operated to the satisfaction of the end user and meets all scorecard metrics for the larger organization. Coordinate engineering efforts with the networking team
  • Define services to meet evolving worldwide customer needs
  • Reviewing customer’s IT systems and recommending services/solutions to improve security, service, reliability
  • MLS financial management including oversight of the related MLS service and budgets, and developing and maintaining chargeback models, if applicable, for the related MLS services
  • Lead regular Service Reviews with Leadership to ensure appropriate level of visibility across service strategies, projects, and metrics
  • Conduct regular business reviews with MLS customers and partners; creating and maintaining appropriate service level agreements & partnerships
  • Participate and support problem and change management best practices to ensure repeat incidents / customer impacting issues / systems issues are addressed and fixed permanently
  • Manage and develop key aspects of the MLS business, collecting business requirements for service enhancements or new service creation
  • Manage MLS service metrics and applying measures to improve service delivery
  • 5-6 years of data center/lab/IT Operations or Service Management experience
  • 3 years’ experience Networking technologies including IPv4, IPv6, MPLS, BGP, OSPF, IS-IS, and protocols under development at the IEEE and IETF
  • Experience with managing and maintaining IT security processes and procedures
  • Experience in developing solutions for customers
  • Experience with performance monitoring, troubleshooting, and site management for client/server architectures
  • College degree in Computer Science, Engineering, or related technical discipline is preferred but not required. ITIL / MCSE / CCNA certifications are a plus
  • Strong candidates should be knowledgeable of future IT trends in multiple areas such as security, network and system virtualization, WAN routing, datacenter ecosystem, disaster recovery, and wireless networking
  • Ability to balance workloads while collaborating with peers in building and supporting the next generation of IT services
  • Attention to details and structured designs
  • Strong customer service skills with the ability to work effectively with diverse groups of people at various levels within an organization
  • Sound technical problem resolution, judgment, negotiating/prioritization, and decision making skills
130

Senior Service Engineer Resume Examples & Samples

  • To perform in-house testing and calibration of the analyzers/analytical system shelters and in-house repair and diagnostics of returned analytical instruments
  • To conduct Fat Acceptance Test (FAT), Site Acceptance Test (SAT), Start Up and Commissioning of Analytical Systems
  • Provide technical solutions to improve the performance of analytical equipment and meet the specific needs of customer applications
  • Train and provide technical instructions/assistance/site supervision to customers with regards to the installation, commissioning, operation, repair and maintenance of equipment
  • To comply with Company’s safety work policies and procedures
  • Any other job assigned by Service Manager
131

Senior Service Engineer Resume Examples & Samples

  • Participating in a rotating shift pattern to provide a 24/7/365 service
  • Carrying out maintenance, repairs, testing and inspection of building, mechanical and electrical services, associated systems, plant and equipment, in accordance with relevant standards and operational procedures
  • To provide a customer-facing, highly responsive maintenance service to the Leeds Oncology Wing
  • To undertake a wide range of reactive and planned maintenance tasks and carry these out to a very high standard
  • To provide technical guidance, assistance and information to other members of the maintenance team
  • To maintain, service and repair a wide range of the building services listed below
  • Qualified time-served engineer with ample post-apprenticeship experience is required
  • Healthcare experience desirable but not essential
  • Cross-trade experience would be advantageous
132

Senior Service Engineer Resume Examples & Samples

  • Build relationships within ODSP engineering and across the FastTrack and Product Marketing Group to ensure understanding of customer outreach methods, processes and adoption blockers
  • Define and drive reporting requirements with FastTrack and OneDrive SharePoint telemetry team Incubate proposed adoption enablers through the FastTrack prior to deployment to the at scale teams Cross reference adoption blockers across all customer types and drive for standardization where appropriate
  • Partner with other Adoption PM’s across services to leverage best practices for driving usage Enable two-way communication between engineering and FastTrack teams through use of the Buddy SME Program
  • Program management support of a subset of key customers falling within our Support ++ program offering, managing customer outreach and acting as advocate to eliminate blockers to full adoption of Sharepoint and OneDrive
  • Monthly report out on adoption program to key stakeholders including CVP
  • 1+ years working on cloud services
  • Serious project management skills - cross-org, exec-level reporting, clear & concise representation of issues, relentless pursuit of mitigations for top issues/risks
  • Hands-on experience working with PM and Engineering via specs and bugs
  • A BS/BA degree in Computer Science, Engineering, Information Systems, Mathematics or related field preferred
  • Strong verbal and written skills (clarity of messages, crispness in delivery, timeliness, and accuracy) required
  • Excellent cross-group collaboration skills, issue/risk management, team building, particularly when working with virtual teams
  • Superior judgment, problem resolution, negotiation, decision-making skills, and the ability to work under continual deadline pressure required
  • Demonstrated ability to work with multi-organizational, global teams composed of individuals with subject matter expertise/domain knowledge
  • Proven ability to identify and work effectively with key stakeholders on complex cross team projects or problems
133

Senior Service Engineer Resume Examples & Samples

  • Develop technical specifications required for established ColorMatrix customers
  • Management of allocated customers within the 'cell' including organising samples, equipment items & new product development work, etc
  • First point of contract for customer quality issues and recommendations on the next steps to the 'cell'
  • Demonstrating ColorMatrix values on-site with customers
  • Education of customers on ColorMatrix products and their benefits
  • Completion of TS reports with customer sign off and use of SFDC
134

Senior Service Engineer Resume Examples & Samples

  • 4+ years’ experience in the following functions
  • Experience in development, design or support at scale
  • Experience working on high availability distributed systems
  • Proven track record of success
  • Experience building systems in the cloud
  • Automation of testing configurations and performance
  • Experience in Code or Script Development
  • Experience in Managing end to end services
  • Bachelor’s degree or equivalent experiences
  • Hands on customer experience
135

Senior Service Engineer Resume Examples & Samples

  • Responsible for instruments installation and Warranty service in the Field
  • Responsible for part of each territory service
  • Responsible for Billable service and promote the service contact
  • Responsible Accessories & Consumables sales
  • Minimum 3 years working experience in AS instrument field
  • Good communication abilities with customers and colleagues
  • Business acumen, commitment, passion and flexibility
  • Willing to travel intensively and adapt to customer working hours
  • Physically fit for field works
136

Senior Service Engineer Resume Examples & Samples

  • Collaborate with business and technical teams to gather SAP requirements to develop solutions
  • Must have a strong focus on the end-to-end customer experience
  • Enable SAP to run on the cloud
  • Align SAP solutions with Security best practices
  • Present at industry events on SAP best practices
  • ABAP Development
  • LiveCache
  • TREX
  • HANA
137

Senior Service Engineer Resume Examples & Samples

  • 3+ years of service engineering experience in a related field is required
  • 1+ years of experience with enterprise firewall technologies
  • 1+ years of experience developing content/use cases, monitoring security event or other systems telemetry data
  • 1+ years of experience in network growth, interconnectivity and/or remediation activities
  • 1+ years of experience in a multi-vendor, geographically diverse environment
  • Good understanding of windows servers and server based technologies
138

Senior Service Engineer Resume Examples & Samples

  • Implement and continually improve operational and service requirements for Live Site incident management to enable a sustainable and reliable service
  • Provide long term statistical trending and analysis that uses real service data to increase quality and drive down Time to Detect and Time to Mitigate incidents
  • Drive analysis and insight of incident management and problem management data and metrics to identify specific actions that yield improvements in service quality
  • Develop automated solutions to provide quicker access to data and reports, reduce manual errors, and improve productivity
  • Ensure the right level of visibility with the Intune Leadership Team for incident management and problem management metrics and insight at the appropriate forums (i.e. weekly PIR meetings, monthly service health reviews)
  • Collaborate with partner teams for establishing partner engagement and escalation process
  • Provide engineering designs for different workloads around incident, change, security and compliance. Ensure efficient standard operating procedures are defined, adhered to, and generate the right evidence that allow us to pass external audit certifications/attestations (i.e. ISO, SOC, FedRamp)
  • 7+ years in the IT industry with broad engineering experience
  • 3+ years of experience working with online services
  • Demonstrated incident management for large online services troubleshooting and problem solving skills, especially with initially ambiguous or incomplete details in highly complex and available environments
  • Experience with Azure is a strong plus
  • Previous working experience in an SRE or DevOps engineering model
  • Demonstrated experience with various software development methodologies such as SCRUM and familiarity with the role that service engineering plays in the delivery process
  • Provide and interpret service metrics, key performance indicators and other reporting data
  • Create executive summaries and brief peers, and executive stakeholders on incident activity
139

Senior Service Engineer Resume Examples & Samples

  • Participate in on call coverage rotation - Provide leadership to all customer facing teams during incidents
  • Drive continuous improvement in the Azure platform incorporating feedback from internal/external customers
  • Participate in the design of V. Next architecture for Cloud infrastructure services, focusing on strategic customer support scenarios
  • Enthusiastic, self-motivated, and a great teammate
  • Excellent collaboration, organizational, time management skills
  • Data driven with a focus on business results for projects undertaken
  • Demonstrated ability to develop key partnerships
  • Strong, demonstrable development and/or cloud services expertise in one or more of the following technologies is desirable
  • 7+ years of experience with Service Engineering
  • Service Engineering experience in a 24 x 7 x 365 enterprise environments, highly preferred
  • Desired Technical expertise on Azure services and capabilities and/or cloud platforms, understand
  • Fluency in one or more automation languages (PowerShell, VB, VBScript, C#, etc.)
  • Communication skills that allow you to take lead and control the communication with customers, internal Microsoft stake holders and third party vendors
  • Understanding of High Availability, Disaster Recovery, Business Continuity, Performance Tuning, preferred
  • Demonstrates strategic thinking, quantitative and analytical skills, team leadership, and collaboration
  • Desired Strong knowledge of Windows Platform or Linux, developer tools and ability to diagnose and debug user code
  • Experience with managing and prioritizing multiple tasks in accordance with high level objectives/projects
  • Desired BS/BA in Computer Science, Engineering, Math or equivalent experience
140

Senior Service Engineer Resume Examples & Samples

  • 5+ years of experience in Service Operations or Engineering environment. Demonstrated experience with implementing projects and new initiatives in this type of environment
  • 3+ years’ experience in providing high level production support services. Track record in successfully planning and supporting large scale, geo-distributed, high availability enterprise systems
  • Experience with one or more of the following Process Methodologies - Six Sigma, ITIL, PMI/PMP, MOF, DevOps, Site Reliability Engineering
  • Knowledge of Security Requirements and guidelines of Identity Systems such as Multi-factor Auth, Provisioning, Credentials etc
  • Previous expertise working in a compliance-focused setting
141

Senior Service Engineer Resume Examples & Samples

  • Architect and deploy infrastructure (such as ArcSight ESM, Loggers, Connectors)
  • Manage day-to-day administration and assist in service operations
  • Build and manage security monitoring detections
  • Design end-to-end service telemetry, alerting and self-healing capabilities on point solutions
  • Analyze real-time and trending service behavior through telemetry
  • 3+ years hands-on experience with a commercial SIEM (ie. ArcSight)
  • Should have strong knowledge of architecting, deploying and administering a commercial SIEM
  • Systems scripting skills, like Python and PowerShell
142

Senior Service Engineer Resume Examples & Samples

  • 5+ years experience in Security Risk, Incident Response or Threat Assessment
  • Familiarity with the following
  • Demonstrated forensic experience
  • nix skills
  • PowerShell and PowerBI
143

Senior Service Engineer Resume Examples & Samples

  • Key focal point for maintenance and support for the thin clients, blade infrastructure and virtual infrastructure
  • Maintain PCD OT equipment reliability and availability to assure plant production
  • The Incumbent is responsible for all OT and PCD security related aspects of the PCD comprising of major systems including DCS, IPS/FGS, QMI, Electrical and Sub-Systems This will include 1st & 2nd line maintenance, Maintenance Strategies and Support Services with dimensions comparable to those in a large size refinery
  • Support all infrastructure components in the PCD (Network, Windows, Thin clients, Blade infrastructure, VMWare)
  • Review PCD OT Security aspects of all data communication channels and technology selections for data transfers between systems in the PCN and systems in other networks
  • Ensure that the necessary asset registers containing information on all systems, network components and applications in the PCD have been produced and maintained, including all required configuration details
  • Assure that all systems equipment and network components have appropriate backup/restore arrangements and related disaster recovery capabilities
  • Assure stringent access control management for all PCD OT systems and arrange as appropriate with the various stakeholders to ensure competence management of all authorised users
  • Monitor servers, networks and communication equipment for any security alert using implemented tools, systems and applications
  • Monitor and execute user access control and user profile management for servers and networks based on documented business approval
  • Review security logs and provide reports for identifying potential intrusion into systems and networks, and escalate potential incidents as necessary, and to ensure the incident is properly investigate, remediated, reviewed and closed
  • Manage antivirus solutions to ensure all PCD nodes receive effective and up-to-date endpoint protection
  • Perform security updates of operating systems based on recommended frequency
  • Manage passwords for the applications and systems in the PCD
  • Regularly verify that only authorised users have access to relevant systems and applications
  • Ensure users who leave the company, change their internal positions, or no longer have business needs for access immediately have their access rights revoked
  • Evaluate and document the need for back-ups (frequency, type of copy [e.g., full, partial, incremental, milestone], type of storage media [e.g., tape, hard disk, DVD, CD, floppy disk], retention period, encryption needs and number of copies) based on the documented criticality of the system
  • Participate in the planning of upgrades and installations of new versions of OT security hardware and software
  • Ensure that the implemented security controls and countermeasures work as intended
  • Follow up on unsolved problems/error messages with the developer/supplier
  • Verify that requirements for information security have been met before any new system is put into production
  • Document deviations from the required information security measures
  • Report PCD OT Security events and incidents
  • Handle of PCD OT Security incidents
  • Actively drive obsolescence in the OT landscape
  • Bachelor’s Degree, Telecoms or OT-related field
  • A minimum of 7 years equivalent field/industry experience
  • Proven certification and experience with VMWare maintenance and support
  • Proven experience with hardware blade infrastructure maintenance and support
  • Proven experience or certification in server/desktop infrastructure deployment and maintenance
  • Proven experience or certification on networks including firewalls, routers and switches or hosting/storage infrastructure design and implementation for production systems (CCNA)
  • Skilled in virtual hosting design and deployment
  • Proven experience in network and hosting/storage infrastructure design and implementation
  • Experience in Asset Inventory management systems, Intrusion Detection systems, backup systems, Disaster Recovery Services is highly desired
  • Ability to focus on customer requirements
  • Self-driven and energetic with willingness to learn new skills
  • Proven experience in Microsoft server operating system
  • Special Skills
  • Awareness of IEC 62443-2-4 standards and its implementation in the PCD
  • Good knowledge and understanding of Secure Site and associated services like anti-virus updates, WSUS Patching Service and Shell IT services
  • Familiarity with the Management of Change (MOC) process for Production Operations and ability to get work done by influencing Production Operations staff
  • Ability to document and describe typical and Shell-specific IACSs, PCD networks, infrastructure and data/communications
  • Expert level understanding of virtualization infrastructure
  • Expert level of Blade hardware infrastructure
  • A strong understanding of Shell’s industrial/OT security standards (DEPs, OneITCF)
  • A strong understanding of international industrial cyber security standards and ecosystem
144

Senior Service Engineer Resume Examples & Samples

  • Responsible for delivery of SAP Operations for large scale production implementations of critical business processes like Order to Cash, Procure to Pay for Microsoft
  • Drive vendor accountability to deliver quality services and optimize service costs
  • Demonstrate strong leadership skills and deliver operational efficiencies through Service Management/Problem Management across people, process and technology
  • Implement modern operations practices including CI/CD, Automation, BOTS and Machine Learning tools to help improve customer experience
  • Lead/Participate in Live Site Reviews with stakeholders and drive remediation/improvements
  • 12+ years of proven SAP functional experience in one or more functional modules including SAP Sales and Distribution, Finance and Human Resources (SAP SD, FI/CO, HCM)
  • Sound understanding of broader (non-SAP) IT technology concepts; must have a solid understanding of software architectures, ERP systems integration technologies used to support SAP operations
  • Understanding and experience in leveraging machine learning, Bots and other modern operations tools/technologies to drive service optimization
  • Strong problem solving and algorithmic thinking capability
  • Strong Leadership, interpersonal, verbal, written, communication skills and ability to distill highly-complex business processes into understandable and compelling C-level business presentations
  • Bachelor’s degree in computer science, business or related field of study. - Graduate Degree (MBA or related Master’s degree) preferred, but not required
  • Skills in Microsoft Technologies - SQL, Azure - preferred but not required
145

Senior Service Engineer Resume Examples & Samples

  • 1) delivering security rigor and practices for the data migration benefit
  • 2) successfully collaborating with the migration team and other FastTrack teams
  • 3) delivering automation around security monitoring and security risk prevention
  • BS or MS in computer science, a related field, or equivalent experience
  • 6+ years of experience in operational security
  • Proven success as a security architect in a large scale, online service
  • Strong knowledge of SDLC and ensuring the dev and PM team adheres to standards and best practices, code reviews, etc
  • Experience with securing Azure or cloud basedinfrastructure
  • Proactive approach to monitoring and auditing for security breach/weakness
  • Leverage attack tools and hacking techniques to identify flaws and vulnerabilities in code and infrastructure
  • Deep technical knowledge of AuthN/AuthZ standards, cryptography, security vulnerabilities and remediation
  • Solid communication and collaboration with all areas of the team (PM, Dev, Test, Security, Ops)
  • Strong spec writing and design skills and ability to lead/mentor other developers in this area
  • Actively participate in code reviews and provide software/architectural guidance and engineering designs to mitigate security risks
  • Ability to understand business impact and prioritize tasks, track work items and issue resolution
  • Willingness to keep current with various methodologies and adapt as business demands change
  • Proven success in delivering through others developing
  • This role will require occasional travel
146

Senior Service Engineer Manager Resume Examples & Samples

  • Bachelor’s degree or equivalent work experience required
  • 5+ years’ experience in Information Security or related fields
  • 5+ years’ of professional experience in the computer software industry or services industry with exposure to product development
  • 3+ years’ experience working with risk management frameworks, 5+ years a plus
  • Proven business acumen
  • A solid track record of achieving success through teamwork and collaboration
  • Knowledge of a cloud computing environment such as Microsoft Azure would be an advantage
147

Senior Service Engineer Resume Examples & Samples

  • To conduct Factory Acceptance Test (FAT), Site Acceptance Test (SAT), Start Up and Commissioning of Analytical Systems
  • To comply with company’s safety work policies and procedures
  • Any other job assigned by the Service Manager
148

Senior Service Engineer Resume Examples & Samples

  • 6+ years of software engineer/service engineer experience
  • 6+ years of experience in at least one of the following
  • Microsoft is an equal opportunity employer
149

Senior Service Engineer Resume Examples & Samples

  • 4+ years experience in systems development, systems engineering, network operations, software support and/or I.T. consulting
  • 4 Year degree in Computer Science preferred
  • Demonstrated expertise in Exchange Server 2010, 2013, and/or 2016
  • Understanding of the following protocols and how their health impacts client experience : RPC, HTTP, MAPI, SMTP, ActiveSync, EWS, POP3, IMAP4
  • High-level understanding of O365 Exchange, Networking, and PowerShell
  • Experience with software development lifecycle
  • Ability to use various data collection tools and methodologies to analyze problems and develop solutions
  • Experience with data analytics / data insights
  • Ability to drive product/service improvements with cross-team partners
  • Highly effective communication and collaboration across teams
  • Track and manage work within Visual Studio Online and Visual Studio 2015
  • Demonstrated experience of high-quality, self-directed, timely, and detailed delivery of work
  • Demonstrated expertise in Windows architecture (all versions of Windows)
  • Demonstrated ability to understand and communicate technical details with varying levels of management and peer groups
  • Excellent demonstrated customer service skills (both spoken and written)
  • Expert level technical skills in Exchange. This would be exemplified by the ability to troubleshoot & resolve complex issues via trace analysis, networking monitor, performance monitor, etc., to effectively analyze problems
  • Previous experience working within an Operational Center preferred
  • Strong working knowledge overall of Exchange 2010, 2013, and 2016
150

Senior Service Engineer Resume Examples & Samples

  • Demonstrated troubleshooting and problem-solving skills, especially with initially ambiguous or incomplete details in highly complex and available environments
  • 2+ years with Project Management experience
  • BA required
151

Senior Service Engineer Resume Examples & Samples

  • Lead broad virtual teams across the company to deliver services, support and solutions
  • Financial management of a $10M+ infrastructure portfolio, including oversight of the related MTC service and budgets, and developing and maintaining chargeback models, if applicable, for the related MTC services
  • Conduct regular business reviews with MTC customers and partners; creating and maintaining appropriate service level agreements & partnerships
  • Manage and develop key aspects of the MTC business, collecting business requirements for service enhancements or new service creation
  • Manage MTC service metrics and applying measures to improve service delivery
  • 5-7 years of data center/lab/IT Operations or Service Management experience
  • 2-3 years of experience with managing and maintaining infrastructure and support for training solutions
  • College degree in Computer Science, Engineering, or any technical discipline
  • ITIL / MCSE / CCNA certifications are a plus
152

Senior Service Engineer Resume Examples & Samples

  • Publish functional, technical documents regarding the hosted environment in conjunction with marketing and product engineering Unique Job Responsibilities
  • Solid knowledge of Windows server operating systems as well as Windows Server 2012/2016, and Windows Client; working knowledge of Active Directory, Networking and SQL
  • 3+ years’ Strong scripting and/or coding skills including one or more of the following: PowerShell, VB.NET, or C#
  • 3+ years’ knowledge of Microsoft Active Directory Services (Active Directory Certificate Services, Domain Services, Federation Services, Networking Services)
  • Strong problem resolution, judgment, communication and decision-making skills
153

Senior Service Engineer Resume Examples & Samples

  • Design, build and manage high availability services, focusing on latency, scalability, efficiency and operability of the service
  • Contribute in debugging, troubleshooting complete stack of a service; drive analysis of a service outage to recommend solutions to solve problems permanently
  • Engage in service capacity planning and demand forecasting
  • Review and influence ongoing design, architecture, standards and methods for operating services and systems; assess design and code changes to drive improvements
  • A BS/MS in Computer Science or equivalent experience
  • 2+ years software development experience (online services preferred)
  • Good scripting/automation skills Good C#, C++, C, .NET or Java coding skills
  • Exceptional problem-solving skills and excellent verbal and written communication skills