Senior Representative Resume Samples

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DB
D Boehm
Darien
Boehm
2543 Tavares View
Houston
TX
+1 (555) 854 4959
2543 Tavares View
Houston
TX
Phone
p +1 (555) 854 4959
Experience Experience
Houston, TX
Senior Representative
Houston, TX
Hilpert, Ledner and Sauer
Houston, TX
Senior Representative
  • Assisting in the preparation, delivery and quality controlling of IMA Disclosure reports and of management fees/ query management and IMA Disclosure reporting
  • Manage all electronic products returned from customers to Edwards Lifesciences by preparing and analyzing return re-processing metrics
  • Researches and resolves processing inquiries and facilitates or prepares correcting entries including reversals and rejects
  • Collaborate with pricing, marketing, product and account management to facilitate new programs, offerings, and initiatives to drive channel success
  • Provides day to day performance management guidance to line management (coaching, counseling, career development, disciplinary actions)
  • Monitors key customer buying indicators including MRO budgets and future system upgrade plans to identify new business opportunities for FMC
  • Actively playing a part in the quality controlling of client reports prior to dispatch for all IOO outsourced clients
Detroit, MI
ESC AP Senior Representative
Detroit, MI
Keeling-McCullough
Detroit, MI
ESC AP Senior Representative
  • Ensuring tax codes are properly applied during invoice processing
  • Project related tasks, including but not limited to system implementations and process reengineering
  • Support system implementation efforts and future process conversion projects including UAT (User Acceptance Testing)
  • Prioritizing and organizing daily workload to ensure that timeliness and quality standards are met
  • Work with AP supervisor to provide supporting documents for proofing and reconciliation related activities
  • Prioritizing and organizing daily work load to ensure that timeliness standards are met
  • Prioritizing and organizing daily workload
present
San Francisco, CA
Trust Accounting Senior Representative
San Francisco, CA
Turner, Nicolas and White
present
San Francisco, CA
Trust Accounting Senior Representative
present
  • Balance tax withholding amounts to various reports provided to the IRS
  • Recognize, report, and raise non-standard issues to management
  • Recognize, initiate, and lead improvement activities
  • Prepare and distribute management and board reports
  • Reconcile and document all bank accounts as prescribed by audited procedures
  • Maintain daily stabilizing of trust/fiduciary cash through the DRS system
  • Analyze and reconcile Positive Pay reports and take action on exception items
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Arizona State University
Bachelor’s Degree in Business
Skills Skills
  • Able to work independently and responsible, self-motivated and with good working attitude
  • Excellent written and verbal communication. Ability to work in a cross-functional team environment. Motivated
  • Valid Driver's license with acceptable driving record and a reliable means of transportation
  • Ability to interact professionally with all organizational levels
  • Excellent time management, written and verbal communication skills, and project management skills
  • Analytical, with an ability to identify and resolve problems
  • Well organized, paying close attention to detail
  • Strong verbal communication skills
  • Strong interpersonal skills
  • Ability to manage new initiative together with account team. Teamwork oriented
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15 Senior Representative resume templates

1

Senior Representative Resume Examples & Samples

  • Minimum of 4+ years human resources generalist experience in progressively responsible roles
  • Experience directly supporting clients and working in an exempt level role
  • Experience and exposure to a variety of HR facets including organization development, employee relations, talent acquisition, learning & development and compensation
  • Experience working as a trusted advisor
  • Proven ability to build strong relationships
  • Excellent consulting and conflict management skills
  • Strong use of judgment to identify and anticipate client needs and make recommendations for implementation
  • Ability to effectively interact with all organizational levels in a multicultural environment and build trusted relationships
  • Advanced computer skills including proficiency with Microsoft Word, Excel, Powerpoint
  • Excellent analytical skills and the ability to interpret data, identify trends and recommend multiple solutions
  • Excellent interpersonal and communication skills
  • Strong organizational, motivational, communication and problem solving skills
  • Ability to manage multiple conflicting priorities
  • Ability to function independently with minimal supervision
  • Strong team player and ability to function in a matrixed co-leadership environment
  • Basic knowledge and application of federal and state employment laws
  • Experience working in a large, corporate, matrixed environment
  • Bachelor’s degree from an accredited college in Human Resources, Business Administration or related field or combination equivalent work experience
2

Temporary SSC Senior Representative Resume Examples & Samples

  • Serve as an answer point for General Representatives’ questions and concerns and an escalation point for scorer issues
  • Send “Quality Alert” emails to the Shift Supervisor distro for any observed conduct, attendance or performance issues
  • Knowledge of MS Office. Proficiency in Knowledge of Excel and Word is required
  • Working knowledge of ePEN and our scoring support processes is preferred
  • Previous supervisory or leadership experience is preferred
3

Ssc Senior Representative Resume Examples & Samples

  • This position will include shifts which cover center hours from 7am to 11pm Monday through Friday and between 9am and 5pm on Saturday and Sunday
  • Perform a high amount of problem resolution, troubleshooting and diagnosing various scorer issues
  • Monitor, handle and escalate open Service Manager Tickets to ensure timely resolution of issues
  • Monitor and help manage the email and chat queues and assign daily schedules for the email queues to be cleared within an appropriate turn time
  • Handle calls, emails or chats during periods of heavy call volume or as instructed by your immediate Supervisor or Manager
  • Help train new and existing employees on processes, procedures, policies, quality, call-center tools, and metrics
  • Review and revise knowledgebase articles as processes change
  • Assist with updating project website content as needed
  • Perform other duties as assigned
  • Strong communication, interpersonal, teamwork and organizational skills are required
  • Ability to prioritize and complete tasks to meet team and project needs
  • Ability to provide after-hours support, including weekends, as needed
4

Senior Representative, Account Services Resume Examples & Samples

  • Answer inbound calls from customers regarding all facets of their deposit and IRA account(s)
  • Research and respond to requests and discuss options regarding various aspects of the policy; for example, policy provisions, values, and basic procedures
  • Process transactions and fund transfers
  • Efficiently access multiple electronic systems to provide complete response
  • Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction
  • Cross-sell the appropriate products to our customers at every opportunity
  • Embrace new products being tested as a cross-sell opportunity
  • Meet established goals for all metrics, including call quality, productivity, and customer acquisition
  • Work at all times to enhance and strengthen the relationship with the customer
  • Other call center responsibilities as required
  • 6+ months of sales experience
  • Excellent customer service skills, including listening skills
  • Strong change orientation
  • Demonstrated ability to learn quickly and a willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting, and marketing organizations
  • Strong organizational skills with the ability to manage multiple tasks simultaneously
  • Must have excellent written and verbal communication skills
  • Prior Sales experience; ability to meet or exceed individual and team sales goals
  • Ability to articulate ideas
  • Excellent PC skills, including navigating multiple applications/systems and experience with Microsoft Office
  • Ability to handle confidential and often sensitive information
  • Ability to work shifts that meet business needs, including weekends, nights and holidays
  • Must have been in current position for at least 6 months and have at least a "consistently meets expectations" performance rating
  • Ability to comply to compliance/telemarketing rules and other federal/state regulations
5

Senior Representative Resume Examples & Samples

  • Processes paper applications to open new account and performs various updates to customer data
  • Prepares checks for processing in the forward presentment process and completes the daily branch proof
  • Handles inbound and outbound wire transfer processing, including OFAC verification, customer callback, teller posting to customer accounts, preparing and mailing customer printed notification, and keying data into online payment system
  • Posts customer mail deposits to accounts; posts entries created within Central Operations needed to reconcile the General Ledger accounts as well as fraud prevention and asset recoveries
  • Processes incoming documentation for non-standard account processing (trusts, guardianships, powers of attorney, name changes, etc.); conducts 60 and 90 day reviews of revocable trusts and Irrevocable trusts
  • Reviews account processing activities in conjunction with items posted via vendor services (newly funded CD rates, customer account maintenance & documentation changes, new account documentation, deposit exceptions, form transmittals for scanning, etc.)
  • Performs all Customer Service Center functions related to mail received necessary to successfully complete customer requests; corresponds with customers via phone or in writing as appropriate to resolve service requests
  • Uses Case Management System to identify accounts that have had documentation sent to customers for completion; sends cases to obtain additional information to complete the process
  • Processes all items/requests in accordance with regulatory standards and bank procedures to ensure compliance with the maintenance of accounts, and maintains necessary documentation accordingly
  • Processes account verification requests from mortgage companies on customer accounts
  • Processes deposit return transactions; interfaces with Fraud team for identification of suspicious activities
  • Meet established goals for all metrics, including call quality, productivity, and time on system
  • Reviews & establish external customer account transaction relationships based upon bank policies
  • Other related duties as assigned or required
  • Minimum of 6 months experience in the banking industry
  • Minimum of 6 months of experience with bank processing systems (i.e. Fidelity, E-Funds, or similar systems) and bank products & services
  • Minimum of 6 months of experience with related regulations including Reg CC and UCC, Patriot Act, Reg. D. Reg. E and
  • Work experience with MS Office including Outlook, Word, PowerPoint and Excel
  • 1-2 yrs. of relevant experience
  • Detail-oriented; able to review & understand account, and file documentation, correspondence, etc
  • Previous related work experience in a bank or other financial services company
  • Basic knowledge of accounting
  • Associate's or Bachelor's degree in business or related field
6

Senior Representative Resume Examples & Samples

  • Minimum of 6 months of experience with related regulations including Reg CC and UCC, Patriot Act, Reg. D. and Reg. E
  • Respond to customer inquiries with accuracy of grammar, spelling, and punctuation; clarity of writing; and appropriateness
  • Proficiency in Spanish and English, a plus
7

Senior Representative Resume Examples & Samples

  • Acts as the escalation point for complex issues by conducting thorough investigation and providing resolution/ recommendation to internal/external clients as well as Team members as applicable
  • Main point of contact for “Not In Good Order” communication either by fax, email or outbound call
  • Respond to incoming email correspondence (i.e. adhoc reports request, QTS request and Image and workflow items etc)
  • Coordinate the resolution of clients requests, system issues and improvements to processes as required
  • Other outbound calls as required
  • All Hands on Deck – log onto the queues as directed
  • Participation in Client meetings as required
  • Develops a detailed understanding of clients’ businesses to ensure SHS interacts with the clients operations effectively
  • Review processes and procedures to identify gaps and suggest improvements
  • Ensures that all work assigned to them is completed accurately, on target and within regulatory standards
  • Participates in or leads projects as required from time to time
  • Assist in monitoring and managing the workflow within their team
  • Co-ordinate price revisions that impact FundSERV
  • Co-ordinate mass client communications (i.e. Year End clean up, HST requirements, statement insert
  • Support all Operational areas as required
  • Monitor, update and clear BPM items (workflow) within Service Level Agreements (SLA) daily
8

Senior Representative Resume Examples & Samples

  • Programs Management (60%) - hands on management of the planning and execution of department programs and projects that further learning and talent solution goals, to include
  • The ideal candidate will possess at least 4 years of experience in high-profile program/operations/event planning and management
  • Experience with budgets, vendor relations and client satisfaction analysis
  • Advanced Microsoft Office Project (or similar project management software) Word, PowerPoint and Excel
  • Proven ability to independently manage multiple projects while delivering high quality results on time and in a fast-paced, dynamic environment
  • Ability to collaborate, influence and direct without authority with team members and partners to ensure integrated execution of project deliverables, especially in situations of change and ambiguity
  • Excellent verbal and written communication skills with the ability to articulate a succinct and compelling point of view that incorporates business language with relevant examples
  • Proven ability to work independently and in a team based environment
  • Demonstrated willingness to be flexible and adaptable to changing and sometimes competing priorities
  • Experience in Organizational Learning, Micro, Social and/or eLearning
9

Senior Representative Resume Examples & Samples

  • Handle inbound consumer applications
  • Review and Analyze credit applications and credit bureau information in order to make credit decisions, as per set underwriting system guidelines
  • Effectively communicate credit decisions
  • Exercise loan authority of $5,000 to $20,000 within compliance and risk guidelines
  • Provide guidance and education on various application channels
  • Maintain and improve partner relations in a fast pace retail environment
  • Handle inbound calls from customers, developing and maintaining a positive relationship between the customer and Synchrony Financial
  • Determine customers' needs and respond to those needs by answering questions and resolving complaints with first-call resolution in an efficient and productive manner
  • Maintain and improve customer relations in a call center environment
  • Consistently improve overall activation and retention of cardholders
  • Must be able to work overtime, evenings and weekends
  • 1+ years of customer service experience in any industry or equivalent military experience
  • Strong level of technical aptitude, including PC proficiency within a Microsoft Windows environment
  • Ability to perform in a fast-paced environment and adaptable to change
  • Prior call center environment or high call volume experience preferred
  • Relationship Building - Effective interpersonal skills, demonstrated affinity for building and maintaining rapport with client and customers
  • Self-motivated with solid organizational, creative problem solving, decision-making and time management skills
  • Adaptability to change behaviors based on constructive
  • Previous work experience in a fast-paced customer service environment
  • Previous experience utilizing Microsoft Windows
  • Ability to speak clearly, be understood easily, and be polite and professional
10

Senior Representative Resume Examples & Samples

  • 1 year+ previous customer service experience within a financial services industry or bank
  • 1 year+ experience using computer software such as Microsoft Office Suite including: Outlook, Word, Power Point and Excel
  • Ability to read and comprehend simple instructions and short correspondence from customers and peers
  • Basic knowledge of accounting - ability to add, subtract, multiply and divide in all units of measure by use of a calculator and spreadsheets
  • Experience within a metrics environment where individual and team goals were monitored
  • Associate’s or Bachelor’s Degree in business or related field
11

Temporary PSC Senior Representative Resume Examples & Samples

  • This position will include shifts which cover center hours from 7am to 11pm Monday through Friday and from 9am to 5pm on Saturday and Sunday
  • Maintain an advanced understanding of common and uncommon scorer issues and of the normal processes of the Scoring Support Center
  • Perform a high amount of problem solving, troubleshooting and diagnosing various scorer issues
  • Monitor, handle and escalate open ServiceNow Tickets to ensure timely resolution of issues
  • Monitor and help manage email and chat queues, check daily schedule for chat coverage across shifts, and insure email queues are cleared within an appropriate turn time
  • Monitor phone coverage and notify shift supervisor of excessive out of queue time
  • Handle calls, emails and/or chats during periods of heavy volume or as instructed by your immediate Supervisor or Manager
  • Assist with training new and existing employees on processes, procedures, policies, quality, call-center tools, and metrics
  • Review and suggest knowledgebase article updates as processes change
  • Monitor Call Center Support distro mailbox and alert shift supervisor to issues that have may have not been addressed
  • Assist with continuous improvement initiatives as needed
12

Accounts Receivable Senior Representative Resume Examples & Samples

  • Responsibility for billing and timely collection of standby letter of credit fees
  • Process payments related to IRB’s and foreign bank charges
  • Daily reconciliation of A/R reports(TPS) to Accounting platform(IBUK) & (IAS)
  • Work closely with the accounting department in resolving queries related to A/R
  • Work closely with clients and lines of business
  • Work closely with other members of the standby team providing assistance
  • Responsibility in monitoring and handling Auto-renewal report
  • Handling consolidated billing to clients
  • Excellent knowledge of excel spreadsheets, word documents
  • Knowledge of Microsoft Access is a bonus
  • Working knowledge on TPS and payment systems
  • Knowledge of Accounting practices and General ledger functions
  • Knowledge of FX booking and execution
  • Experience, working in a fast paced environment with good communication skills, (written and verbal)
13

Senior Representative Resume Examples & Samples

  • Providing oversight for production/delivery of monthly/quarterly valuations and investment review reports to agreed client deadlines for IOO clients produced by offshore teams in Bangalore and Manila, ensuring timelines are met and accuracy is maintained
  • Assisting in the preparation, delivery and quality controlling of IMA Disclosure reports and of management fees/ query management and IMA Disclosure reporting
  • Adhering to the data privacy policy and making sure that all emails are sent accurately
  • Respond effectively to internal and external queries received in relation to client reports (valuations, quarterly investment reports, IMA Disclosure reports & factsheets)
  • Assisting the team with more complex client enquiries and escalate as necessary
  • Being involved with ongoing projects, testing and implementation as appropriate
  • Experience delivering to tight deadlines
  • Roles reliant on accuracy
  • Problem resolution
  • Stakeholder management
  • Pressure resistance
  • Service focused
  • Influence and persuasion
14

ESC AP Senior Representative Resume Examples & Samples

  • Responsible for quality and timely processing of non-PO invoices and PO invoices on P2P and eCBS
  • Prioritizing and organizing daily workload to ensure that timeliness and quality standards are met
  • Support Procure to Pay (P2P) implementation efforts
  • Assist in audit and compliance efforts for the department
  • Any other assignment given by supervisor related to AP operation
  • Execute and comply FA/GL activities of the countries involved
  • Execution of fund transfer request using Citi Payment systems. Understanding of SWIFT and IBAN standards
  • Working knowledge of MS Office, especially Excel (pivot table, V-lookup, functions)
  • At least intermediate level of English and Hebrew (written and spoken) preferably bi or multilingual in any of supported countries languages
15

Senior Representative, CS Invest Ops Resume Examples & Samples

  • Focuses on resolution of complex transactions, where expertise is required to interpret policies, guidelines and/or processes
  • Analytically and procedurally competent, representing the team on cross-function process or project deliverables; emerging as an expert in a specific skill set but remains focused primarily on daily execution
  • May have direct interaction with committees and/or Senior Management
  • May manage daily operational activities and supervise day-to-day work of junior level employees (but not a formal management role)
16

Senior Representative Resume Examples & Samples

  • Anticipate and identify Investment Manager and/or client needs
  • Serve as a resource to partners and team in understanding and awareness of Investment Manager Relationships
  • Identify service efficiency enhancements, process improvements and facilitates service delivery using creative and proactive measures to enhance the Investment Managers service experience with Northern Trust
  • Responsible for the training of new hires
  • Extensive knowledge of partner groups and roles involved in custody operations. Documented experience in working with these partner groups in inquiry resolution and process enhancement
  • Extensive technical knowledge of all systems required to perform the job. Including but not limited to, Fundmaster, IMS (Information Management System), Lotus Notes, Passport Reporting and Sherlock, and TLM (Transaction Life Management) United Kingdom and United States
  • Extensive knowledge of the departmental control processes, procedures, and Service Level Agreements (SLAs)
  • Knowledge of general finance concepts, usually acquired through formal education or experience, is preferred
  • Ability to multitask in a hectic environment is required to maintain high quality of service delivery
17

Senior Representative Resume Examples & Samples

  • The Senior Representative is responsible for leading the day to day servicing with the flexibility and commitment necessary to meet the Investment Manager and client expectations/requirements
  • Integrates intimate knowledge of IMLG and custody operations to service Investment Managers
  • Anticipates and identifies Investment Manager and/or client needs
  • Serves as a resource to partners and team in understanding and awareness of Investment Manager Relationships
  • Participates on Investment Manager service calls, and subsequent documentation and follows up on servicing issues
  • Identifies service efficiency enhancements, process improvements and facilitates service delivery using creative and proactive measures to enhance the Investment Managers service experience with Northern Trust
  • Minimum 1 year of Custody Operations or similar experience in client servicing and/or financial service operations
  • Experience working in fast-paced, deadline-oriented environment preferred
  • IMLG Representative experience preferred, but not required
  • Extensive knowledge of partner groups and roles involved in custody operations
  • Documented experience in working with these partner groups in inquiry resolution and process enhancement
  • Extensive technical knowledge of all systems required to perform the job. Including but not limited to, Fundmaster, IMS, Lotus Notes, Passport Reporting and Sherlock, and TLM UK and US
18

Senior Representative, Hrsc Resume Examples & Samples

  • Research, take action and monitor adverse background issues to completion
  • Meet established quality and service level agreements at the Senior Representative level
  • Provide the highest level of internal and external customer service and provide coaching/training to others
  • Meet project and reporting deadlines, ad provide performance manager with timely feedback regarding project status
  • Engage in Employer of Choice initiatives, and foster a positive work environment by being actively engaged
  • Minimum three years of background administration or HR environment experience
  • Associate’s degree from an accredited college or university or equivalent work experience
  • Working knowledge of background administration processes and procedures
  • Excellent customer service, problem solving, and issue resolution skills
  • Ability to work with confidential information
  • Proficient with Microsoft Office Suite applications including Word, Excel and Outlook
19

Senior Representative Customer Contact Center Resume Examples & Samples

  • Responds to audit requests as required
  • Research and retrieve backup that requires dedicated time lines
  • Co-orinate mass client communications (i.e. Year End clean up, HST requirements, statement insert)
  • Support all operational areas as required
  • Pre-screen, prepare and input all financial and various non-financial transactions by standard cut off times
20

Senior Representative Resume Examples & Samples

  • Develops new customers or introduce new products for growth
  • Has attention to details and has good business acumen
  • Understanding of competitor's offerings and able to develop proposals and quotation to compete
  • A minumin of 5 years sales experience, with OEM/ODM experience is a plus
  • Excellent at English communication and negotiation skills, both in writing and conversation
  • Able to work independently and responsible, self-motivated and with good working attitude
  • Strong computer skills with Excel, Powerpoint, outlook
21

Senior Representative Resume Examples & Samples

  • Functions as primary focal point of contact for assigned customer related inquiries and represents the voice of the customer within the facility
  • Performs contract review of all orders for customer requirements to ensure that orders are processed per negotiated requirements including importing and exporting requirements
  • Accountable for ensuring orders are entered into the ERP system and/or other support databases. Accountable for ensuring demand alignment and accuracy of demand plan for assigned customers
  • Accountable for ensuring that the customer’s supplier web-based purchasing systems’ requirements are being fulfilled
  • Provides continuous feedback to the customer on order status throughout the production cycle by providing proactive communication with the customer in anticipation of customers’ needs
  • Monitors key customer buying indicators including MRO budgets and future system upgrade plans to identify new business opportunities for FMC
  • Assesses market channel delivery options (direct or through distribution)
  • Develops sales support materials, promotion, and training for global campaigns on targeted aftermarket programs
  • Manages Customer Metrics - Customer Complaint Process and keeps customer database updated with all activities and maintains all records for account responsibility
  • Represents the company at customer review meetings (potentially at off-site meetings). Not more than 10% travel
  • Fundamental understanding of regulatory processes around Aerospace and Export Controls and assures compliance with all export control regulations- ITAR
  • Manages the new opportunity pipeline in ensure a high quality portfolio of opportunities is available to FMC in the aftermarket. Provides accurate and timely market and competitive intelligence, including pricing and competitive standing, in support of FMC momentum and new business capture
  • Bachelor’s Degree from an accredited institution preferred
  • Minimum 2-years’ experience interfacing with customers
  • Proficient in reading and writing English
  • Must be authorized to work in the United States without company sponsorship
  • Relocation assistance is not provided. Candidates must reside within 50 miles of Grand Rapid, Michigan to be considered for this role
  • Experience within the Surplus Trading companies
  • 2 years’ experience with Digital Marketing
  • 3-5 years’ experience interfacing with customers
  • This position typically deals with a mix of low dollar, high complexity; or high dollar, medium complexity. This position will also require expedited turnaround of a high volume of quotes
  • Computer Skills: Excel, MS Outlook, PowerPoint, MRP Systems (e.g., MFGPro, SIEBEL, EDGE, Customer360)
  • Forecasting; leadership skills/experience; product knowledge; Aftermarket Product Lifecycle and forecasting
  • Strong Sales experience required in the Aftermarket Arena. Attention to detail, accuracy, organizational skills, follow-up, ability to learn and apply new concepts, ability to follow detailed work instructions, ability to confirm contractual agreements/terms are met through utilization of contracts matrix, effective communication skills (verbal and written), presentation skills, data analysis skills
22

Senior Representative, Accounting Resume Examples & Samples

  • Problem identification, analysis, and resolution related to vendors and accounts payable systems
  • Performance of other related duties as assigned and requested
  • Process 3 way P.O. matching invoices, up to 20 plus line items
  • Review all invoices for appropriate documentation, compliance and approval
  • JD Edwards a plus, ERP system experience preferred
  • Proficiency in Excel
  • Detail oriented and excellent organizational skills necessary to meet deadlines and balance multiple projects
  • Strong interpersonal communication skills and the ability to influence change
23

Data Center Operations Senior Representative Resume Examples & Samples

  • Provide general support by collecting and keying charges and credits into the billing systems
  • Work with hospital units to enter and balance daily hospital census
  • Provide first-level support as needed in support of IS systems
24

Senior Representative Resume Examples & Samples

  • Manage all electronic products returned from customers to Edwards Lifesciences by preparing and analyzing return re-processing metrics
  • Ensure that all returns are processed in a timely manner, potential risks are proactively identified, and control measures are implemented
  • Drive issue resolution for all returned products by
  • A High School Diploma is required, an Associate’s or Bachelor’s Degree is preferred
  • A minimum of 4 years of work experience analyzing and managing product data and driving issue resolution is required. Experience within the medical device industry is highly preferred
  • Must be extremely organized and detail oriented
  • Proficient in Microsoft Word, Excel, Project, PowerPoint
25

Senior Representative Resume Examples & Samples

  • Destination Support: Partner with Manager, CBM (Theme Parks) to fully leverage the assigned theme park to drive the overall Universal Orlando Resort destination and maximize attendance, average park visit (APV), and repeat visitation. Assist in the continuous improvement of existing initiatives and the creation of new ones for the assigned theme park. Assist in the development and reinforcement of a brand charter for the assigned theme park
  • Implementation: Partner with Manager, CBM (Theme Parks) in the strategic development and cross-channel implementation of attraction launches, events, and broadcast product input for the assigned theme park. Assist in proactively garnering key partner input, engagement, and alignment for all assigned theme park initiatives. Assist and/or lead in the on-strategy, on-time, and on-budget implementation of marquee events under the direct supervision of the Manager CBM (Theme Parks)
  • Lead performance tracking and reporting for all assigned theme park attraction launches, marquee events, guest facing broadcast events, and cross-property initiatives
  • 3-5 years of marketing experience with record of exceeding targets and objectives
  • Proven collaboration skills, with prior experience working in cross-functional teams
  • Analytical, planning, forecasting and budgeting/financial skills
  • Critical decision-making and communication skills
  • Understanding of consumer and brand research
  • Self-starter and multi-tasker comfortable in a fast-paced and complex environment
  • Experience in developing cohesive, engaging, concise, fact-based presentations
  • Problem solving skills with an ability to anticipate project needs.LI>Proficiency with MS Office programs, especially Excel, PowerPoint, and Outlook
  • Energetic and extremely detail oriented and resourceful
  • Experience/Knowledge Preferred
26

Senior Representative Resume Examples & Samples

  • Meet/Exceed Revenue Sales Quota & Market Share
  • Develop and implement sales and engagement strategies to achieve optimum channel coverage and growth market share and brand equity for Seagate
  • Create & Execute Go-To-Market Channel Sales plans for assigned territory
  • Plan and execute channel motivation and enable programs to grow resellers base and sales per reseller through the distributors. Work closely with the Programs, Pricing and Marketing resources to drive regular reseller marketing programs
  • Manage through strong discipline around business reviews, sales forecasting and sell-out/sales-through programs
  • Define/drive improvements to the channel sales process
  • Collaborate with pricing, marketing, product and account management to facilitate new programs, offerings, and initiatives to drive channel success
  • 5 - 8 years of channel sales experience, preferably in MNC consumer IT, Retail or CE
  • In-depth understanding of business dynamics and complexity of channel management
  • Excellent relationship management, communications and interpersonal skills
  • Strong influencing and negotiations behaviours
  • Excellent business ethics and integrity
  • ‘Can do’ attitude and Sense of Urgency
  • Highly Motivated; can work in a rapidly growing company and industry
27

Senior Representative Resume Examples & Samples

  • Team supervision of daily operation. Closely monitor orders from order entry to billing for on-time delivery. Ensure system data integrity. Coordinating with SABIC internal teams & customer, take proper action to minimize any potential service failure impact to customer & maintain customer satisfaction
  • Drive operation process standardization & optimization to improve team productivity. Initiate/involve cross-functional improvement projects
  • Take responsibility for team members’ performance & competence development by training & coach
  • Review & update monthly closing files and try best to meet S&OP number
  • Reduce ACR (Abandoned call rate), provide one call solution to customer. Join inbound/outbound call audit to improve call quality
  • Drive effective balance between company KPIs. Work with commercials to clear AFG, and finance to clear past due. Support inventory management. Control DTW cost. Improve company return on investment
28

Senior Representative Resume Examples & Samples

  • Superior verbal and written communication skills
  • Strong interpersonal and relationship-building skills
  • Strong, ethical negotiation skills
  • Confidence, tact, and a persuasive manner
  • Good ‘people skills’, for working with a range of colleagues and clients
  • A willingness to work long hours, often under pressure
  • A professional manner
  • Ability to make good business decisions related to contract pricing on behalf of the company
  • SMB Advertising Sales experience
  • Proven experience closing annual agreements
  • Formal sales training and/or applied experience in sales methodologies
  • Possession of a Bachelor’s degree required; sales, communications, business or related field strongly preferred
  • 3+ years of inside sales or call center experience
  • 5-7+ years of sales experience
  • LI-LL1
29

Senior Representative Resume Examples & Samples

  • 4 years of previous related experience required
  • Proven event management experience, CMP preferred
  • Strong interpersonal and relationship building skills
  • Excellent time management, written and verbal communication skills, and project management skills
  • Proven expertise in Word, Excel, PowerPoint, Adobe, and ability to operate general office machinery
  • CVENT Event Management Software knowledge required
  • Ability to manage confidential information with discretion
  • Completes tasks in resourceful and effective ways
  • Ability to interact professionally with all organizational levels
  • Must be able to work in a team environment, including inter-departmental teams, with supervisory guidance provided as needed in the execution of routine tasks
  • General instructions given with assignment of new lines of work or complex special assignments
30

Senior Representative Resume Examples & Samples

  • Manage day to day activities between Edwards and the contract manufacturer and global service centers relative to product return processes (ex: how many units are being returned, when will they be repaired, what are the priorities, etc)
  • Prepare and analyze product and process performance metrics for returns (Ex: how long units were at the supplier site, average cost of repair, etc)
  • Ensure that all returns are processed in a timely manner, potential risks are proactively identified, and control measures are implemented. Execute prioritization initiatives consistent with business needs
  • Review documentation (Ex: quotes, complaint evaluations, etc) from our third party service provider for thoroughness
  • Document vendor investigations into our quality management system
  • Identify and drive process improvements within your work area to ensure that processes are operating in a lean fashion
  • Participate with the team in improvement initiatives
  • A minimum of 4 years of work experience is required. Experience with data and using software solutions (access databases, enterprise systems, etc) to monitor is preferred. Some experience in delivering standard reports to management is recommended
  • Experience within the medical device industry is preferred, but not required
  • The ideal candidate will be organized, detail oriented, passionate, and willing to learn and go the extra mile
  • Strong critical thinking and problem solving skills
  • Excellent written and verbal communication. Ability to work in a cross-functional team environment. Motivated
31

Senior Representative Resume Examples & Samples

  • Integrate intimate knowledge of IMLG and custody operations to service investment managers
  • Experience working in fast-paced, deadline-oriented environment preferred. IMLG Representative experience preferred, but not required
  • Client Service Experience a must. Extensive knowledge of partner groups and roles involved in custody operations
  • Extensive technical knowledge of all systems required to perform the job Including but not limited to, Fundmaster, IMS (Information Management System), Lotus Notes, Passport Reporting and Sherlock, and TLM (Transaction Life Management) United Kingdom and United States
32

Materials Senior Representative Resume Examples & Samples

  • Job Duty-Knowledge in all job processes within a functional production area
  • Offers solutions to immediate line problems and issues
  • SPM, diploma or equivalent required
  • Knowledge of basic principles, methods, technologies and practices of a technical field
  • General knowledge of procedures and activities within own work area
  • Focused on learning the key aspects and duties of the job being performed
33

Data Entry & Conversion Senior Representative Resume Examples & Samples

  • Review patient & insurance information such correct plan ID/payor/network, insurance and patient responsibility based on explanation of benefits received and contract
  • Analyze and initiate adjusments/refunds process based on the business rules and contract/benefit information of the insured
  • Ensures that insurance claims are posted correctly according to policy holder agreements stipulated on their contract
  • Checks if the claims are processed correctly based on the benefit of the insured
  • Ensure that the correct benefit is applied
  • Requests adjustments and process refunds based on contract review/determination
  • Sends accounts back to NIC/NPAC if after review, accounts needs assistance and payment posting corrections
  • Must be a Bachelor's Degree holder
  • Highly analytical and flexible
  • Good English written communication skills
34

Senior Representative Resume Examples & Samples

  • High school diploma and three years of relevant experience or College diploma and one year of relevant experience
  • Sales and customer service experience
  • Experience as a receptionist, an asset
  • Experience in agenda management, an asset
  • Good knowledge of banking products and services
  • Command of Word, Excel, Microsoft Outlook and intranet
  • Bilingualism (spoken and written) - English and French
35

Senior Representative Resume Examples & Samples

  • Provide administrative support to Conference Management team for all major annual US conferences, Irvine Customer Visits, and other smaller regional conferences
  • Assist in driving program development in coordination with Sales Reps & Product Managers for all THV customer visits. Includes establishing program dates, creating agendas, and scheduling executive speakers from Edwards’ Advanced Tech, R&D, Manufacturing and executive leadership teams. Follow up with schedule changes and alternate speakers as needed
  • Provide the highest level of customer service to visiting Sales Reps, Customers, and Physicians
  • Assist with creating online CVENT registration for conferences/meetings when needed
  • Assist with managing room blocks at conferences/meetings when needed
  • Assist with Restaurant Reservations for all Annual US Conferences
  • Assist with TVT Live Feed Logistics (Room Reservations, AV request and on-site support for day of event logistics
  • Additional support for other conferences as needed or demand increases. (Pulmonic, CT, etc.)
  • Order Supplies, Ship Items, etc. 15%
  • Collaborate with Document Administrator to ensure timely processing of POs and Invoices
  • Additional Administrative duties as needed
  • High School Diploma or equivalent required; Bachelor’s degree preferred
  • Minimum of 4 years’ of previous related experience is required
  • Experience in Corporate or Hospitality event planning background preferred
  • Event coordination and travel/meeting planning experience required
  • Attention to detail and organization
  • Thrives in a fast-paced environment and is solution-oriented
  • Responsibility for independent inquiry/follow-up when a system/process slows down or stops. Tenacity
  • Strong individual contributor who takes full responsibility and ownership of multi-tasking
36

Senior Representative Resume Examples & Samples

  • High school diploma or GED certififcate required
  • Responsible for order entry
  • Responsible for inbound and outbound customer calls
  • Research and resolve order issues
  • Process customer orders, follow up as necessary
  • Customer-service role in a call center environment
  • Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
  • In-depth knowledge in technical or specialty area
  • Applies advanced skills to resolve complex problems independently
  • May modify process to resolve situations
  • May provide general guidance or technical assistance to less experienced team members
37

Senior Representative Resume Examples & Samples

  • Serves as the main reporting contact for the client; full ownership for one or more processes, reports and/or procedures
  • Carries out complex activities with significant financial, client, and/or internal business impact
  • Analytical and problem solving skills are required
38

Senior Representative Resume Examples & Samples

  • Problem resolution for customer orders
  • Outbound calls
  • Inbound calls
39

Senior Representative Resume Examples & Samples

  • Manages existing business base. Leverages relationships with large and complex existing accounts to grow and retain business and meet or exceed sales goals
  • Conducts regular status and strategy meetings with management to understand products and services needs
  • Identifies upsell opportunities from existing clients and new sales leads for revenue generation to promote business growth
  • Analyzes clients' business needs and develops solutions and product enhancements and new development opportunities to maintain and grow business
  • Maintains awareness of market and industry trends to understand competitive environment. Participate in sales conferences and events
  • Coaches and mentors junior team members on internal systems and policies/procedures
  • 6-8 years of sales and marketing experience and broad industry knowledge
  • Ideally experience in a sales or a client facing role (inside sales, prospecting, sales support, customer support)
  • Goal and action orientated, with ability to work towards revenue targets within a business development environment
  • Experience in dealing with challenging situations, i.e. objection handling, overcoming gatekeepers etc
  • Solid organization, multi-tasking and prioritization skills
  • Strong communication skills, both verbal and written with the ability to engage a senior level audience
  • Strong MS office (Word, Excel, PowerPoint) skills are required, and any knowledge of CRM databases (such as Salesforce.com) would be advantageous
40

Senior Representative, WFM RTA Resume Examples & Samples

  • Monitor site to support SLAs
  • Resolve escalated issues and requests from site management
  • Monitor real-time agent IEX schedule adherence
  • Follow up real-time actual performance vs RTA Thresholds and take immediate actions on any abuse of auxiliaries
  • Monitor site adherence
  • Key daily exception requests and report update schedules
  • Cross-train with Scheduling Analyst
  • Optimize breaks the day of or day before the actual schedule
  • Schedule ADHOC intra-day training requests and update schedules
  • Attend centralized and/or site management meeting, as required
41

Senior Representative, Account Resume Examples & Samples

  • Maintain open communication with members of the location originations team/management, sharing all relevant information, particularly those relating to grain movement in trading area. Make suggestions and recommendations for improvements in customer service
  • Carry out procedures and programs which will improve the quality and efficiency of the customer service offered by The Andersons Sales Department
  • Develop and maintain avenues of contact with both established and new customers to encourage them to use The Andersons' facilities and services in the following ways
  • Cash grain purchase
  • Forward contracting
  • Delayed price and delayed price reservations
  • Storage and storage reservations
  • Basis and HTA contracting
  • Basic fob and direct ship marketing
  • Anderson marketing tools
  • Selling crop insurance
  • Freedom Products
  • Other marketing services offered by The Andersons
  • Enter all contracts, accurately and immediately into the system and ensure performance of contract maintenance functions such as pricing/unpricing and rolling of contracts (may be performed through Purchasing Representative)
  • Actively maintain contact with the Regional customer base and ensure the maintenance of complete, timely, and accurate customer information within CRM and ECC tools
  • Effectively communicate current rules, regulations and marketing limitations to customers, escalating any requests for marketing exceptions to the appropriate level of management
  • If applicable, be a licensed crop insurance sales person and provide appropriate crop insurance information to customers, and provide annual crop insurance projections for each customer
  • Perform various routine duties as assigned by relevant management, such as originations idea generation and managing various cash and hedge positions
  • If required, manage daily flows and backup other Account Representatives, Senior Account Representatives and Executive Account Representatives during absences
  • Assist in the preparation and presentation of messages for taped and live radio/TV broadcasts in a professional manner
  • Assist in training and education of new account representatives in the location
  • Work toward a greater understanding of grain marketing, crop insurance sales, flex contract application, fob and arbitrage opportunities, and a professional sales process
  • LI-JH1
42

Senior Representative Print Resume Examples & Samples

  • Must have one or more years of print, setup, and/or bindery experience OR two or more years of any combination of previous fulfillment, mail services, shipping and receiving and/or equivalent experience. Experience in multiple areas preferred
  • Must be able to stand, bend, stoop, climb, kneel, walk, and sit for extended periods of time
  • Must be able to lift and carry 40 pounds on a regular basis
  • Must be able to work outdoors in various weather conditions as needed
  • Work requires repetitive hand and foot motions
  • Must be able to work flexible work schedules and shifts, including off-peak work hours and occasional weekends
  • Must demonstrate an extremely high regard for confidential and sensitive information
43

Credit & Collections Senior Representative Resume Examples & Samples

  • Contracted Customer Care Center Management Assistance – provide support and assistance to contracted partner supervisor, trainer, quality assurance with UGI initiatives relating to company goals and objectives; complete representative call monitoring evaluations as required; provide direction and assistance for handling escalated customer calls
  • Contracted Customer Care Center Representative Mentoring – provide leadership and assistance to such representatives by answering questions, developing trainees, and handling challenging customers or inquiries; monitor such representatives performance through silent call monitoring, responding to questions, and providing feedback or direction; keep such representatives current on UGI procedural changes
  • Other Duties as Assigned – travel as required to provide direct support to contracted Customer Care Center site; process all P&L or suspension memos; augment the Customer Care team as needed by providing phone support during high volume periods; assist with account investigations and document collection activities associated with theft of service investigations, subpoenas, or other court provide request
  • Non-Cash Deposits and Other Credit-Related Documents – maintain pertinent information and documentation associated with non-cash deposits such as surety bonds, letters of credit and third-party guarantors – add deposit amount to the account and place originals in department safe; process all bankruptcy documents received via postal mail, fax or email; forward scan of received documents to UGI Customer Care representatives responsible for preparing proof of claim filing documents and supporting information
  • Minimum of two-years full credit experience, and billing experience
  • Ability to understand and utilize personal, centralized, or other computing, database, and information technology equipment, and software including but not limited to Microsoft Excel, Word, and Outlook, and Skype
  • Knowledge of and ability to interpret the Pennsylvania Public Utilities Comimission Title 52, Chapter 56, Standards and Billing Practices for Residential Utility Service; knowledge of and ability to interpret UGI Utilities, Inc., and UGI Corporation company policies, instructions, tariffs and other documents
  • Full credit skillset training and experience with aspects including but not limited to commercial accounts, residential accounts, landlord/tenant accounts, payment arrangements, shut-off for non-payment, customer assistance programs, protection from abuse orders, medical certifications, and ability to effectively communicate credit issues and requirements to other departments within and outside of UGI
  • Decision making ability with and without assistance, customer management and communication skills, ability to accommodate extended business travel (air, train, ground), and the ability to professionally communicate with and engage UGI management and external third-parties
  • Keyboarding input skills; professional communication skills; telephone techniques and etiquette
44

Senior Representative Resume Examples & Samples

  • Identifies, maximizes and closes sales opportunities with a strong emphasis on identification of new business and growth opportunities within an assigned territory
  • Negotiates pricing and samples
  • Manages targets/leads. Builds and maintains strong customer relationships
  • Analyzes erosions and forecasts, volume, revenue and variance
  • Resolves customer issues
45

Client Field Technical Service Senior Representative Resume Examples & Samples

  • Role is to process incoming calls to the Help Desk via both telephone and e-mail. Their objective is to resolve computer and software related issues which do not require assistance from an I.S. specialist. The Help Desk is to ensure customer satisfaction while providing high quality service and support for all customer requests. They will utilize request handling & escalation policies and procedures for all request submissions. This position will also follow all Help Desk policies and procedures
  • Provide first level support to the hospital departments supporting various hospital and Microsoft Office applications. It will also provide training for end users on hospital based systems (Cerner Power Chart, PACS, HPF and Physician Portal) and other duties as assigned
  • 1-3 years of experience in a helpdesk environment
  • Working knowledge of computers and computer software with emphasis on hospital supported software applications and Microsoft Applications
  • Experience monitoring system backups and the changing of backup tapes
  • Proven analytical and problem-solving abilities
  • Exceptional interpersonal skills, with a focus on listening and questioning skills
  • Experience working in a team-oriented, collaborative environment with minimal supervision
46

Senior Representative Resume Examples & Samples

  • Prompt response to customer sales and service inquiries
  • Monitor the replenishment of inventory for service parts
  • Responsible for receiving and entering orders into JDEdwards system
  • Process service contract renewals, billings and tracking of these contracts
  • Coordinate all service repairs including billing
  • Track warranty for instruments and systems sold
  • Follow up on pending repairs with service technicians to update customers
  • Arrange returns of any defective parts to supplier
  • Minimum 3 years of senior customer service experience
  • Bilingualism (French & English) is mandatory
  • Strong interpersonal, oral and written communication skills
  • Must exhibit professional and polished telephone manner
  • Ability to handle multiple tasks at once, work under pressure, and meet deadlines
  • Highly organized and detail focused
  • Expertise in Microsoft Office (Word, Excel, PowerPoint, E-Mail) JD Edwards and SAP experience an major asset
47

Senior Representative Resume Examples & Samples

  • Functions as a primary focal point of contact for assigned customer related inquiries and represent the voice of the customer within the facility
  • Performs contract review of orders for customer requirements to ensure Order Administration is processing orders per negotiated requirements, including export requirements
  • Accountable for ensuring demand alignment
  • Accountable for ensuring customer portal requirements are being fulfilled
  • Assures compliance with all export control regulations – ITAR / Commerce
  • Provides continuous feedback to the customer on order status throughout the production cycle by providing proactive communication to the customer in anticipation of customers’ needs
  • Coordinates and supports in negotiating contract pricing, delivery, administration requirements and conditions ensuring compliance with Eaton’s policies, terms and conditions from proposal through shipment
  • Prepares quotations and longer term agreement pricing for legacy business
  • Interfaces with customers and works closely with the operations support staff, engineering, and sales and marketing
  • Provides backup where necessary for Customer Service and assumes other duties as assigned
  • Coordinates the internal activities of all departments involved in achieving customer commitments
  • Coordinates resolving issues by achieving a mutually acceptable solution between Eaton and the customer – Represents Eaton in delivering plant recovery plans
  • Manages Customer Metrics and Customer Complaint Process – keeps customer database updated with all activities, maintains all records for account responsibility and supports performance improvement initiatives
  • Coordinates and supports customer visits (travel up to 5% of time)
  • Bachelor’s Degree from an accredited institution required
  • Minimum 3 years’ experience in customer service, contract administration, or inside sales position within an industrial manufacturing environment either commercial or government focused
  • Must be able to work in the United States on a permanent and on-going basis without requiring company sponsorship
  • This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be US persons within the meaning of ITAR. ITAR defines a US person as a US Citizen, US Permanent Resident (Green Card Holder), Political Asylee, or Refugee
  • No relocation benefit being offered for this position. Only candidates that currently reside within the immediate geographical area (50 miles) of the Glenolden, PA facility will be considered
  • Bachelor’s Degree in Business from an accredited institution
  • Experience managing the customer website portal
  • Aerospace industry experience
  • Team oriented and problem solving skills required
  • Negotiation Skills required
  • Computer: Excel, MS Outlook, PowerPoint, Website Portals, MRP Systems; basic understanding of accounting principles, contract language, and standard terms & conditions
  • Attention to detail, accuracy, organization and time management skills, follow-up skills, ability to learn and apply new concepts, ability to follow detailed work instructions, ability to confirm contractual agreements/terms are met through utilization of contracts matrix, effective communication skills (verbal and written): (1) presentation skills, (2) data analysis skills: must be able to function in a fast-paced, demanding environment in an efficient and professional manner
48

Senior Representative Resume Examples & Samples

  • Develop and deliver effective training for each ESC – HR Ops Representative. Serve as mentor and coach for all team members. Develops departmental processes and continually update department policies to ensure ESC – HR Ops staff has the appropriate information to provide exceptional customer service
  • Assist managers with data analysis and reports to determine trends, develop performance metrics and determine continuous improvement opportunities and problem solving resolutions
  • Provide assistance on difficult situations with the goal to improve efficiency, productivity, and delivery of hassle-free service to employees/retirees system wide while ensuring compliance with United policy, collective bargaining agreements, all state/local laws and federal regulations
  • Ensure the team accomplishes operational objectives and service level agreements are met in a customer focused manner by responding to inquiries within 16 business hours. Ensure all wires are funding on the due date
  • Assist mgrs. with special projects such as Reduction-In-Force, Early-Outs, Special Leave of Absence, Management Voluntary Separation
  • Case Mgr and presenter of United We Care cases for Grant panel review. Coordinate with the Business Unit on special programs, such as, Vacation Buy, Performance Management, Merit Programs, etc
  • Achieve 100% regulatory and SOX compliance
  • Increase annual overall customer service performance
  • Manage overall Absence Management costs through work process completion within 8 to 16 business hours
  • Meet expectations for processing HR/PSC “back-office” processes in a timely, efficient and accurate manner
  • Respond to inquiries from co-workers at all levels of the organization in an efficient and accurate manner
  • Deliver training, update Knowledge base articles
  • Meet department’s training goals as part of professional development
  • Year over year reduction in average lost work days for OCC, leaves and medical absences and year over year increase in transitional duty
  • 2-4 year of experience in a fast paced operational environment/lean cell
  • Training delivery experience, organizational ability and customer service
  • Demonstrate excellent customer service skills, high productivity and proficiency in all systems
49

Admin Ops Senior Representative Resume Examples & Samples

  • This role works within our inbound mail team to open and sort incoming mail, and uses scanning and imaging technology
  • Mon-Fri 7:30 am to 4:00 pm
  • 1 to 2 years of experience in an office environment working with document handling and computers required
  • Intermediate computer skills and a working knowledge of Microsoft Excel and Word are required
  • Ability to be able to lift 30 lbs is required
50

Senior Representative, Accounts Receivable Resume Examples & Samples

  • Perform the application of payment/adjustment to customer accounts, reconciliation of customer receipts and the investigation and resolution of discrepancies
  • Maintain reports/analyses to compile critical data from multiple sources to support AR functions
  • Respond to requests/inquiries from multiple departments
  • Participate in testing/review of system requirements
  • 2+ years relevant work experience
  • Efficient with Microsoft Office
  • Experience in the following
  • Dependable, reliable and punctual
  • Attention to detail, accountable and shows pride in work
  • Professional attitude and a collaborative work style
  • Meets commitments, gathers and analyzes information skillfully
  • Desire to work in environment that requires flexibility and ability to manage multiple priorities
  • Exhibit a positive attitude and behavior with regards to assigned tasks, co-workers and team members
  • Professional communication skills and confidence to interact with other departments and higher levels
51

Senior Representative Resume Examples & Samples

  • Personal accountability: A positive can-do attitude and highly collaborative mindset is key to success of this role. The ability to build excellent relationship with customers and maintain high customer satisfaction
  • Education: Minimum of Bachelor’s degree in business, engineering or related fields required
  • Experience: 5+ years of professional work experience in sales in leading IT/related companies. Has experience of developing and executing complex sales strategies and action plan
  • Communication: Strong communication skills as well as the ability to interface internally and externally with all levels of management and counter-partners
  • Language: Fluent in Japanese and business level English in both speaking and writing (TOEIC 800 or equivalent level)
  • Business Travel: Must be able to travel domestically and internationally
  • Value team-work
52

ESC AP Senior Representative Resume Examples & Samples

  • Ensuring that invoice elements are correct. For example supplier details, address, tax calculations, currency and amount etc
  • DEVELOPS OUR PEOPLE - Builds talent and teams for Citi by creating a culture of meritocracy and transparency, and celebrating excellence, initiative and courage
  • DRIVES VALUE FOR CLIENTS - Enables economic value and positive social impact for clients, companies, governments, and communities
  • WORKS AS A PARTNER - Works collaboratively across the firm and encourages others to achieve the best results for Citi and our clients
  • CHAMPIONS PROGRESS - Champions a culture of high standards, pushes for progress, embraces change and challenges the status quo in support of Citi’s vision and global strategy
  • LIVES OUR VALUES - Ensures systemically responsible outcomes while driving performance and balancing short and long term risks
  • DELIVERS RESULTS - Sets high standards and achieves performance objectives by creating a clear path toward ethical and sustainable results
  • Responsible for quality and timely end-to-end processing of non-PO invoices and PO invoices. Matching PO invoices to Purchase Orders and managing Purchase Order exceptions. Work closely with Procurement Operations to resolve any PO related issues
  • Responsible for dealing with queries and complaints from external and internal customers in relation to Invoices and employee expenses. Follow up on customer queries as appropriate and check resolution details to ensure customer satisfaction with the response. Properly handle or forward escalations further
  • Troubleshoot Invoice and Employee Expense problems, provide solution for processing issues, and interface with technical support to resolve systematic problems
  • Ensure that all Invoices and employee expenses processed are compliant to Citigroup policies and procedures, and relevant external requirements
  • Support system implementation efforts and future process conversion projects including UAT (User Acceptance Testing)
  • Accountable for MIS reporting related to AP activities as per requested by manager
  • Assist in audit and compliance efforts for department according to manager instructions; including risk review, Self Assessment, COB/business monitoring and documentation of policies and procedures
  • Maintain the expected level of knowledge related to Accounts Payable processes and supporting applications including but not limited to Oracle AP and Concur
  • Responsible for execution of Funds Transfers as defined in the respective procedures using Citi Payment Systems. Having appropriate level of understanding of SWIFT and IBAN standards, that is necessary for performing the job
  • May occasionally provide informal guidance or on-the-job-training to new team members
  • Actively support and deputize Team Supervisor in people managerial responsibilities
  • Cross-train on primary responsibilities of peers to serve as a back-up when needed (where applicable)
  • Leverage Citi Lean framework to optimize how we work with external and internal customers. Responsible for continuous process improvements and adaptation to new business process/procedures
  • Champion VOE efforts in strategic sites and support VOE activities globally
53

Brokerage Operations Liaison Senior Representative Resume Examples & Samples

  • Acts as the liaison for our clearing firm; partners with their Legal, Risk & Operational Areas to escalate cases and present our stance on exception/escalated items
  • Acts as the NYLSEC lead on all Audit requests that require expertise on where to access data, review the accuracy and liaise with Compliance to provide our response to the Regulators
  • Trains new employees on all Cashiering functions
  • Documents new procedures and keeps existing written supervisory procedures up to date
  • Performs as the back-up to the Manager for reviewing and approving all financial money movement transactions processed by the staff
  • Accesses the vault where client checks are stored. Responsible for the destruction of legal checks after 14 day holding period
  • Creates and runs management reports
  • Manages the workflow of the team in the absence of the Cashiering Manager
  • Demonstrates and shares advanced knowledge of operational procedures, company policies, industry principles with the team
  • Responds to Group Chat line requests
  • Has an expert working knowledge of multiple systems, products and services
  • A minimum of 3 years of related experience desired
  • Series 7 and 24 registration preferred
  • Technical Expertise: expected to become a resident expert on all the internal and external systems used by the department. Expanding technical skills is an expectation to handle special Audit requests (creating and managing spreadsheets) and management reports (department metrics). Able to train new and existing staff members on the utilization of these systems
  • Business Knowledge: Must have expert knowledge of financial products (stocks, bonds, mutual funds) and industry regulations/procedures. Specific NYLife Securities products and procedures is critical to understanding client requests and accurately determining if the request was processed correctly so it can be approved. Must know and be able to process all transaction types since they are the back up approver for all processing requests
  • Problem Solving: The Brokerage Operations Liaison will use their past experience and expert knowledge to be proactive with providing assistance to callers and staff
  • Communication Skills: The Brokerage Operations Liaison is a model for new hires to emulate with their customer focused attitude and demeanor
54

Senior Representative Resume Examples & Samples

  • FINRA Series 6 and 63 or Series 7, Life and Health license required or the ability to attain licenses within 90 days
  • Minimum 2 years relevant experience
  • Continually learning new products and staying abreast of product and market
  • Needs the ability to generate Internal Wholesaler lead generation
  • Creates and explains complex illustrations based on product and market knowledge
55

Senior Representative Resume Examples & Samples

  • Bachelor's Degree with more than 5 years of account management experience
  • On time task delivery required
  • Experience with the IT industry or storage industry is preferred
  • Experience with OEM business is preferred
  • Excellent communication skills and customer oriented
  • Ability to manage new initiative together with account team
56

Senior Representative Resume Examples & Samples

  • Responsible for developing and leading a professional talent acquisition strategy, inclusive of the management of full life cycle recruiting, for primarily management-level openings. Conduct phone interviews and one-on-one behavioral interviews for Non-Exempt and Exempt applicants and make determinations of capability and ability to succeed at Universal Orlando. Uses sound judgment in identifying proper role for candidates based on skill set, knowledge and ability
  • Provides counsel and expertise in the recruitment of hourly Lead, Non-Exempt, and Exempt positions. Develops recruiting strategies, recommends staffing initiatives, and writes proposals based on those initiatives to address both short and long-term business staffing needs. Monitors general staffing progress against open requisitions to determine priority and ensure effective and timely recruitment. Identifies trends, and utilizes staffing metrics to drive the staffing function and support Operators’ labor needs
  • Consults with and educates hiring managers in comprehensive recruitment and staffing issues including but not limited to: interviewing techniques, staffing policies and processes. Assists and educates managers in Staffing standards and the evaluation of candidates. Establishes and maintains ongoing relationships with hiring managers to understand the business unit and its recruitment needs. Attends departmental staff and other meetings as requested to acquire substantial knowledge about the department's business objectives, goals, operations and work culture. Partners with internal Human Resources partners (Human Resources Field Team, Learning and Development) to identify process improvements
  • Responsible for the management, direction, and development of direct reports ensuring that all company policies and procedures are consistently deployed across all teams. This can include performance management for Exempt-level and Non-Exempt-level Staffing Team Members (1-2 per team). Acts as a subject matter expert in regards to day to day staffing operations and utilizes strong decision making skills to proactively identify and resolve staffing related issues
  • Creates and administers programs designed to strategically recruit and select candidates for employment from both an internal and external perspective. Responsible for developing all aspects of the staffing action plans and logistics. Develops and integrates creative ways to source and recruit applicants. Builds upon existing partnerships with relevant educational and business organizations to source candidates and develop new programs
  • Plans, executes and participates in job fairs and/or other recruitment events to effectively source right fit candidates. Assist with Prescreens/interviews for entry-level applicants to determine applicant status to include offering an entry-level position, forwarding for a second interview or informing the applicant that there is no interest
  • Conduct presentations
  • Employment
  • Provides Direction
  • Human Resources Experience
  • Communication with Team
  • Planning & Scheduling
  • Writing
  • Conceptual Thinking
  • Ability to work with confidential and sensitive information, discretion is required
  • Ability to build credibility and trust by demonstrating high ethical standards required
  • 2-3 years Human Resources experience required
  • 3-5 Years Human Resources experience preferred
57

Senior Representative Resume Examples & Samples

  • Conducting safety compliance field audits and communicating findings to area management
  • Delivering safety training to area operations personnel in accordance with CFR 1910
  • Observing and mentoring company operations personnel in safe work planning and practices
  • Leading and managing tailgate safety meetings and area safety meetings
  • Performing investigations of incidents and drafting corrective actions
  • Participating in company safety and environmental policy and procedure development
  • Attending customer safety functions and acting as the company safety representative for a multi-area basis
  • Assessing company compliance with customer safety requirements and creating remedial plans to address deficiencies
  • Maintaining records for safety training sessions and presenting to the safety supervisor for consolidation and reporting
  • Maintaining incident and corrective action logs associated with incidents and discussing with the safety team
  • Assisting operational staff with the implementation of recommended safety measures
  • Ability to assume & perform duties and handle multiple tasks under potentially stressful and/or hazardous conditions
  • Work well with others and also be able to perform work independently
  • Demonstrate sound judgment
  • Have knowledge of safety rules and practices and a very good safety record
  • Have basic computer skills
  • Have a history of being dependable & reliable
  • Good organizational skills, good customer relations skills, and a record of very positive work performance
  • Prefer mechanical or instrumentation background
  • High School Diploma or GED. Bachelor's degree in a related field preferred
  • 5 years general experience in the oil/gas industry
  • Excellent time management, communication and organization skills
58

LD&T Senior Representative Resume Examples & Samples

  • Provide exceptional customer service and be able to communicate professionally to all parties involved to resolve issues
  • Respond to calls and e-mails from customers/requestors ensuring execution of shipments in a timely manner
  • Represent total service needs of customers, by taking steps to alleviate issues and improve service efficiencies
  • Demonstrate excellent presentation skills to convey message to multiple teams
  • Produce and analyze performance reports to help drive results
  • Have great follow-up skills to insure highest level of customer satisfaction
  • Bachelor Degree required (Logistics or Supply Chain preferred)
  • Experience with Common Carrier industry and/or PepsiCo company fleet preferred
  • Intermediate Excel skills
  • Working knowledge of SAP, JDA Transportation Manager, and other Supply Chain applications preferred
  • Ability to write SQL queries is a plus
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Senior Representative Resume Examples & Samples

  • Communicate issues and recommend solutions directly to investment managers, clients, and partners
  • Work efficiently to resolve client/IM issues. Initiate client/IM communication to add value to the relationship where applicable/possible
  • Monitors overall account status
  • Assesses impact of certain transactions on total account relationship. Responsible for follow-up on cash management or overdraft issues
  • Determines appropriate action to take and follow-up with internal and external parties as appropriate
  • Coordinates daily contact with Investment Managers regarding client account activities
  • Informs managers of any exceptions and proposed steps for resolutions
  • Stays abreast of changes in the various securities markets, as well as new or existing NT products or services
  • Researches and resolves processing inquiries and facilitates or prepares correcting entries including reversals and rejects
  • Adheres to all policies and procedures and assists in updating as needed in order to help identify, assess, monitor, and control risk
  • At least 5-7 yrs experience in client servicing within financial services
  • Strong communication skills – verbal and written
  • Having a good overall knowledge of the global custody/securities business
  • Be a ‘self starter’ with positive “attitude” and able to work on own initiative as well as within a collaborative team environment
  • IT savvy (excel, macro etc) and can pick up system application fast with knowledge on process streamlining will be a plus
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Trust Accounting Senior Representative Resume Examples & Samples

  • Process, balance and pay taxes to federal and state entities
  • File monthly, quarterly and annual tax returns (including Forms 945 and 941)
  • Balance the house accounts supporting the Phoenix office for Medicare, local taxes, social security and NRA
  • Reconcile and document all bank accounts as prescribed by audited procedures
  • Maintain daily stabilizing of trust/fiduciary cash through the DRS system
  • Prepare and distribute management and board reports
  • Analyze and reconcile Positive Pay reports and take action on exception items
  • Balance tax withholding amounts to various reports provided to the IRS
  • Handle difficult items as well as assigned tasks that require a need for technical expertise
  • Write procedures for new or updated processes
  • Recognize, initiate, and lead improvement activities
  • Recognize, report, and raise non-standard issues to management
  • Perform other duties/responsibilities as needed or assigned
  • Bachelor's degree or equivalent with advanced accounting and tax experience preferred
  • 5+ years of accounting experience preferred
  • Strong knowledge of retirement trust business and its particular accounting and tax reporting requirements, including experience filing 941/945 and state tax forms
  • Understanding of individual retirement accounts, registrations and distribution processing
  • Extensive use of PC and software applications
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Senior Representative, Provider Services Resume Examples & Samples

  • Primarily provides various Provider Services functions
  • Trains other Provider Services Representatives, as appropriate
  • 5+ years Customer Service/Call Center experience in medical claims
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Senior Representative Resume Examples & Samples

  • Account plan and strategy development, including short term (quarterly business plan) and long term business strategy
  • Manage the account on demand/supply and roadmap so that to successfully support customer on product transition
  • Regular demand/supply review with customer and seize opportunities to grow short term/long term business
  • Customer satisfaction on all aspects from technology, quality and service
  • Critical issue escalation and on time close-loop communication and execution
  • Manage QBR meeting with customer and initiatives to improve
  • Schedule, Manage executives meeting with customer
  • Deliver quarterly assigned sales target
  • Ability to manage new initiative together with account team. Teamwork oriented
  • Mandarin and English Required
  • Domestic travelling required
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Senior Representative Resume Examples & Samples

  • Responsible for the preparation of pension plan calculations and often the review of these calculations, if they are performed by other personnel
  • Performs reviews of distribution calculations prepared by outside actuaries
  • Performs detailed research of payroll records on retirement related questions and data issues. Often reviews such data when other personnel prepare it
  • Oversees the review of the trust statements in order to reconcile distributions, contributions and fees for the pension plan(s) and savings plan(s)
  • Provides extensive consulting to HFHS Service Centers on the more difficult/complex questions related to the retirement plan provisions and technical issues
  • Works directly with outside actuaries on data gathering for vesting and credited service for new affiliations and joint ventures. Prepares specifications regarding how and what data should be collected
  • Is responsible for the preparation of Form 5500s for many HFHS benefit plans. Assists HFHS Finance Group toward the completion of benefit information on Form 990 and Medicare cost reporting
  • Provides responses to IRS, PBGC and other governmental inquiries on retirement and benefit related issues with minimal assistance from the Director of Retirement
  • Assists other HFHS Retirement personnel in the preparation and review of HFHS Deferred Compensation Plan account analysis
  • Works closely with HFHS Treasury Department, Audit & Compliance and HFHS Accounting on retirement related distributions and account reconciliation’s. Often is called upon to participate as a team member in meetings and projects with these personnel
  • Responsible for working independently on special projects that require extensive problem solving skills and commitment for their completion
  • Reviews “Qualified Domestic Relations Orders” (QDROs)
  • Counsels HFHS retirement plan participants on general questions and assists them in the resolution of data errors. This often includes phone calls and personal meetings. On occasion, performs retirement plan information presentations to employee groups of five (5) to as many as one-hundred (100) people
  • Is the key Retirement Department contact with HR Information Systems team (“e-HR) for data administration and the ongoing data reporting used by outside actuaries
  • Is the key contact person for outside yearly CPA audits. This role includes developing a planning schedule and preparing reports for outside auditors. It also includes the review of audited financial statements and preparing responses to audit management letter recommendations
  • On occasion, performs review of pension files and approves pension files for distribution
  • Bachelors Degree in Accounting, Finance or related field is required
  • Masters Degree is highly preferred
  • CPA Certificate or CEBS/ACA designations, or SHRM certification designation is highly preferred
  • Four (4) years of experience in Pension/Retirement Plan Administration OR 6-8 years of experience in a related field such as Compensation Plans, Health & Welfare Benefit Plans or a Finance role
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Senior Representative Resume Examples & Samples

  • Bachelor’s Degree in business or engineering with MBA desirable
  • Minimum 8 - 10 years of professional work experience specially with server/storage system manufacturer , Surveillance, or Solution provider to Data centre/ Telco
  • Go Getter who are willing to take up the challenge to grow the business significantly and win share of the market
  • At least handled 10M-15M USD revenue achievement in past years
  • Good technical understanding and knowledge of Infrastructure e.g Server/storage/networking , Surveillance etc
  • Strong strategic & lateral thinking plan and development skill
  • Outstanding presentation and influencing skills
  • Self starter with creative ability to problem solving
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Senior Representative, Business Ops Resume Examples & Samples

  • Work with segment managers to deep dive on biz performance; deliver presentations/ assessments of these areas
  • Create and maintain various tools and models in order to report and facilitate decision making on biz performance
  • Provide executive decks for updates on projects/ adhocs
  • Partner with regional counterpart in all aspects of pricing/costing and profitability
  • Create automated processes for delivery of any regular reporting work
  • Provide Adhoc analysis and any data pulls required to support the segment
  • Own customer interface (communication, delivery, quality, value proposition, escalations); Takes ownership for quality of work deliverables and process adherence with guidance
  • Learns and applies basic knowledge in given functional area
  • Resolve ad hoc analysis requests
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Senior Representative, E-commerce Resume Examples & Samples

  • Execute strategy, plans, and processes to ensure an optimal customer experience for websites. Manage and execute programs for Universal Orlando eCommerce team across assigned business channels
  • Assist eCommerce Manager with creation of timelines and tracking progress of website initiatives, making sure they are on time and on budget
  • Update ticketing systems for assigned business channels
  • Monitor and test website in order to ensure content accuracy and brand compliance
  • Create and perform UAT standards for monthly website verification, website releases and system upgrades
  • Monitor daily website publishing requests
  • Grow marketing database with qualified prospects leveraging eCommerce, lead generation and social programs
  • Assist eCommerce Manager to develop and maintain Universal Orlando Resort web-based interactive training modules for assigned business channels
  • Conduct competitive benchmarking, analysis, and monitoring
  • Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook. Advanced Excel experience is a plus
  • Ability to make website and business improvement recommendations based on analytics and customer feedback
  • Proficient with online direct marketing techniques e.g. delivering relevant content / offers based on business rules and/or guest value
  • Able to articulate best practices and innovative ideas for serving consumers with relevant dynamic content based on segmentation opportunities
  • Practical knowledge of Content Management System (CMS) publishing as well as website analytics tools is preferred
  • Outstanding communication skills, both written and verbal with the ability to explain technical concepts to marketers and other stakeholders
  • Excellent organizational, multi-tasking and time-management skills
  • Project management or business analysis experience is preferred
  • Basic knowledge of HTML, Photoshop and Google Analytics is a strong plus