Remedy Developer Resume Samples

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I Senger

Isabell

Senger

680 Kertzmann Square

New York

+1 (555) 369 6431

680 Kertzmann Square

New York

Phone

p +1 (555) 369 6431

Experience Experience

Phoenix, AZ

Remedy Developer

Phoenix, AZ

Ferry, Jerde and Padberg

Phoenix, AZ

Remedy Developer

Enhancing subject matter expertise on new and emerging Remedy features and supported technologies
Evaluating more complex requests and development assignments that may involve the co-ordination of several analyst programmers
Acting as a go-to person for the junior analysts when they cannot resolve issues
Documenting developed code for support and maintenance reference
Performing in-depth investigation and debugging of high priority production bugs
Providing training to support and maintenance resources & fellow developers
Designs all customizations based upon a best practice approach

Chicago, IL

BMC Remedy Developer

Chicago, IL

Hamill, Franecki and O'Kon

Chicago, IL

BMC Remedy Developer

Incident management issues/problem management
Change management - Configure/build custom loading forms using remedy coding, management tool
Customize Remedy forms, Developing workflows, escalations, filters
Development expertise in Asset/Configuration Management DBs for Mainframe and Distributed systems
Configuration of the Change, Incident, Problem, Service Level, Request Management and CMDB modules
Working with all of their server events - they have ½ million services, monitor them for issues
BMC Remedy Developer Studio, Atrium Integrator, Data Migration Tool, and Data Wizard tools

present

Boston, MA

Senior Remedy Developer

Boston, MA

Padberg, Pouros and Marvin

present

Boston, MA

Senior Remedy Developer

present

Develop new applications and update existing applications including AR System, ITSM 8.0, KnowledgeBase, Service Request Management, Asset Management System
Provide oversight, work direction and mentoring to the team's Application Developers
Assist in the development of ITIL-compliant service processes
Provide overall development leadership throughout the life-cycle of the project
Providing training and documentation on the Remedy User Tool and ShopperTrak customized Remedy system
Develop Remedy reports using AR System, ITSM, and Crystal Reports
Research and document the Service Management Tools used by CGI in the support of its’ clients

Education Education

Bachelor’s Degree in Systems Engineering

Iowa State University

Bachelor’s Degree in Systems Engineering

Skills Skills

Ability to communicate technical ideas to and troubleshoot technical issues for a non-technical audience, and the ability to manage expectations
Experience in one or more of the following: Incident Management, Asset Management, Problem Management, CMDB, and Knowledge Management
Employer-paid AD&D insurance and disability coverage
Flexible hours when available
Strong written, oral, and negotiation skills,
Strong customer interaction skills,
Knowledge of ITIL ITSM Best Practices
Remedy tools experience: User Tool, Import Tool, Developer Studio, Remedy Migrator, Data Management Tool, Atrium Integrator, Flashboards
Integrating web AR systems with external data sources for data sharing with SOAP Web Services: JSP, XML, DHTML, and Apache
Remedy tools experience: User Tool, Import Tool, Developer Studio, Remedy Migrator, Data Management Tool, AIE, Flashboards

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8 Remedy Developer resume templates

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Agile Remedy Developer Resume Examples & Samples

Work cross-functionally with other team members: other engineers, testers, product owners, designers, Ops, customer support
Minimum of 5+ years experience with full development lifecycle from inception through implementation
Minimum of 5+ years experience developing Web Services
Minimum of 5+ years experience with Java. Other programming languages desirable
Minimum of 3+ years experience with Oracle. Experience with PL/SQL, and tools such as SQL Developer, or TOAD
Minimum of 3+ years experience with SQL Server
Minimum of 3+ years experience working in Linux, Unix and/or Windows environments
Has worked within Agile deployment environment before, and has working knowledge of SCRUM
Experience with development, deployment, and support of large-scale distributed applications in a mission-critical production environment
Experience with automated packaging, build and deployment
Experience as developer for BMC Remedy Action Request System is desirable but not required

Remedy Developer Resume Examples & Samples

Demonstrating development / coding capability in Remedy and associated technologies to accomplish Remedy development assignments
Acting as a go-to person for the junior analysts when they cannot resolve issues
Evaluating more complex requests and development assignments that may involve the co-ordination of several analyst programmers
Enhancing subject matter expertise on new and emerging Remedy features and supported technologies
Documenting developed code for support and maintenance reference
Compliance to all existing processes, policies and standards in the delivery of work
Providing training to support and maintenance resources & fellow developers
Performing in-depth investigation and debugging of high priority production bugs
Identifying improvement opportunities in the project and makes appropriate recommendations in support of desired business outcomes

Remedy Developer, BMC Resume Examples & Samples

Analyze and evaluate options to meet business requirements
Ensure knowledge transfer to operational resources including Documentation for support as deployed by projects
Defines common guidelines and practices to improve productivity and quality of programs and ensures adherence by the team members
Participates in Quality Assurance reviews
10+ year’s technical experience with at least three (3) years as a Integrator and analyst preferably in a Telecom environment
Experience with software development
Experience with BMC Remedy 7.6 and higher
Extensive knowledge of Remedy's ITSM modules, including Service Request Management
Able to Review and analyze the overall requirements
Experience integrating Remedy with other applications and services
Strong working familiarity with relationship databases
Ability to estimate level of effort for customizations, enhancements and other configuration requests
Experience with developing complex documents
Capable to evaluate without supervision the effort & time required to complete a deliverable and/or task thru collaboration, teamwork, honesty, commitment and respect
Basic knowledge of cost drivers associated with OSS systems deployment and operations with the ability to develop simple business cases for projects
Comfortable interviewing non-technical people to gather/discuss requirements
Knowledgeable of ITIL and problem
Wireless/Telecom Operations and Engineering business Knowledge including basic understanding of Radio access, Core network and Value added Services technologies and configurations is an asset

Jrdc-remedy Developer Resume Examples & Samples

Must have development experience with Remedy AR System application and with BMC/Remedy
Minimum application experience in ITSM should include
Candidate must possess strong
Candidate must have completed and be enrolled in
Bachelor's degree in Computer Science, Information Systems or related discipline and 8 years experience with 6 of those years experience in the IT field
Familiarity with MDIOC
Experience with several of the following: BMC Atrium CMDB 8.x/9.x, BMC/Remedy Action Request System
Familiarity with MS SQL Server 2005/2008, managing web

Senior Remedy Developer Resume Examples & Samples

Be a technical reference in Remedy development
Research and document the Service Management Tools used by CGI in the support of its’ clients
Identify the configuration, customization and conversions required to meet the project objectives
Design and implement the technical solution to realize the project scope
Produce the technical deliverables identified in the project schedule for the targeted due dates
Construct the customization and the configuration required to implement the technical solution
Ensure that the technical solution meets the business requirements of the project
Attend to Incidents and Problem investigations as requested
Provide support to the Operations team

Senior Remedy Developer Resume Examples & Samples

Convert business requirements into technical specifications
Perform impact analysis, define technical solution and assess cost impacts for the in-scope requirements
Analyze, design and code applications in accordance with functional and technical programming standards and best practices
Assist Project Manager in the planning and estimation of project deliverables
Create a collaborative environment with other team members to ensure the team's overall effectiveness
Identify and communicate potential risks and roadblocks to various stakeholders
Follow change control procedures and documentation procedures
Perform solution/design & code reviews
Plan and execute unit and integration testing for effected application code
Provide oversight, work direction and mentoring to the team's Application Developers
Act as Sr. Technical subject matter expert
Provide overall development leadership throughout the life-cycle of the project
Take ownership for delivery of the technology solution
5+ years of professional experience as a Remedy developer of BMC ARS v7.6 or higher
Experience with BMC Remedy development tools like Developer Studio, Remedy Migrator, DMT
Experience in telecommunications preferred
Experience working with Database and Application Server Infrastructure
Good understanding of Remedy Mid-tier system, Web Services and APIs
Experience with ARS installation, configuration and Performance tuning
Experience with ARS upgrade projects
Experience programming with Oracle PL / SQL
Demonstrated ability to learn new technologies, applications and systems
Strong verbal and written communication skills (primarily English)
Proven ability to write high quality technical documentation (in English)
Comfortable to work directly with the client
Strong organizational and leadership skills with the ability to facilitate technical sessions
Can communicate in both technical and business terms
Ability to work with geographically distributed development teams and clients
Telecommunications industry experience would be an asset
Knowledge and/or experience of Agile methodologies would be an asset

Senior BMC Remedy Developer Resume Examples & Samples

The candidate should have experience with ITMS 7.6 or higher
Expericence with Atrium Integrator and
Experience with custom Remedy workflow, forms, reports and filters design and development to meet specified requirements
Excellent Oracle/PL-SQL
Experience with Java, C or scripting to develop custom workflow and APIs
Experience with complex and global projects
Very strong analytical skills
B.S. in Computer Science or similar

Remedy Developer Resume Examples & Samples

Evaluates requested/ prioritized workflows for incorporation into the Remedy Solution
Serves as the Remedy SME for the Application and evaluates requested/prioritized workflows for incorporation into the Remedy Solution
Services as the Technical resource for the Action Request system
Collaborates with BMC Technical Support on any technical support needs
Troubleshoot and resolve any BMC application related issues to include submitting tickets with BMC and collaborating with BMC Technical Support
Develops easy to understand SRD's, AOT's, and PDT's
Knowledgeable in Service Request Management and the creation AOTs, PDTs and SRDs
Designs all customizations based upon a best practice approach
Analyze, design, develop, implement and document all customizations based upon a best practice approach
Sits in on integration discussions and provides suggestions on project ideas, estimate levels of effort for designing and deploying products for solutions
Performs standard housekeeping and fine tuning on an as-needed and proactive basis
Changes permissions for employees
Typically requires a bachelor’s degree and 5 -7 years of experience
5 years Remedy experience
Remedy Certification, Sec+ certification

Remedy Developer Resume Examples & Samples

Respond to statements of requirements with solutions. In many cases requirements must be expanded into detailed technical specifications by working with JPMC subject matter experts (SME) or occasionally with external vendors & software publishers
Submit code for implementations to the code repository following agreed change procedures
Conduct full and detailed testing in concert with other changes to establish the accuracy of discovery and the impact on the scanning service and the target hosts
Collaborate cross functionally with other developers, operations, designers, product owners, and business analysts to implement features and changes in accordance with JPMC / GTI standards
Solutions must conform to JPMC Standards and IT control Policies
Adopt the Agile methodology and use JIRA to track work progress and provide status reports
Create and maintain documentation (e.g. Install Procedures, Back-Out and Verification Plans)

Remedy Developer With Top Secret Clearance Resume Examples & Samples

Administer and program BMC Remedy ARS
Perform upgrades and install the BMC Remedy ARS, Mid-Tier, CMDB, Incident, Problem, Asset, SLM, Service Request, Dashboard and Analytics, and Knowledge Management
Develop and implement modifications to the Remedy configuration management database (CMDB)
Create detailed designs based on customer's functional requirements
Install and configure Remedy ITSM suite of products and applications (8.0 or later)
Provide technical support to customers by investigating and resolving systems-related matters
Provide support telephonically and/or electronically
Analyze user requirements and provide recommendations to ensure task compliance
Create process, data, and workflow models
Four or more years of experience in systems engineering, software engineering, operating systems programming, or naval architecture
Experience working with design principles and applications

Remedy Developer Resume Examples & Samples

Analyze requirements, estimate work effort, design, and prepare detailed specifications for projects, customizations, enhancements, and configuration requests
Develop, enhance, and customize the ITSM 7.6 and 9.0 application suite, integrate Remedy with third party applications using SML SOAP Web Services, develop Remedy workflows on ARS
Build test cases, create test plans, test, and debug team development efforts
Draft supporting system, technical and end user documentation
Participate in the management and maintenance of functional and technical system requirements: provide user support of Remedy Suite including Incident and Asset Management, troubleshoot issues, and support any Remedy administration work and management work as required
3+ years Remedy experience
Implementing, configuring, and developing using the Remedy Action Request System (ARS) version 7.5 with specific focus on the ITSM 7.6 and ITSM 9.0 application suite
Experience in one or more of the following: Incident Management, Asset Management, Problem Management, CMDB, and Knowledge Management
Integrating web AR systems with external data sources for data sharing with SOAP Web Services: JSP, XML, DHTML, and Apache
Remedy tools experience: User Tool, Import Tool, Developer Studio, Remedy Migrator, Data Management Tool, AIE, Flashboards
Knowledge of ITIL ITSM Best Practices
Developing in a Windows- based SQL environment
Creating Business Objects reports
Strong customer interaction skills,
Strong written, oral, and negotiation skills,
Ability to communicate technical ideas to and troubleshoot technical issues for a non-technical audience, and the ability to manage expectations

BMC Remedy Developer Resume Examples & Samples

5-10 years of experience with Remedy development, design, administration, and troubleshooting
Experience with Service Management
Knowledge of the System Development Lifecycle
Knowledge of BMC application suites
Experience with SmartIT
Experience with MyIT and Service Catalog
Experience with SmartReporting
Knowledge of BMC Remedy workflow
Experience in architecting and updating a Configuration Management Database
Experience with asset management
Knowledge of various software development methodologies
Strong analytical skills with ability to identify and document and test detailed business requirements
Strong design skills with ability to develop and document detailed technical specifications
Experience with data analytics
Solid understanding of source control and change management
Strong understanding of relational databases
Experience in supporting vendor applications
Builds productive relationships with a focus on cooperation & teamwork
Experience in serving various business partners on initiatives
Delivers consistently, accurately, and quickly on business partner commitments
Experience in solution consulting
Communicates effectively (verbal & written) with all levels of business partner, peer, and IT management
Ability to provide innovative solutions
Ability to understand technology issues
Proven ability to plan/organize and prioritize work assignments

Remedy Developer With Top Secret Clearance Resume Examples & Samples

Seven or more years of experience in systems engineering, software engineering, operating systems programming, or naval architecture
Microsoft SQL 2008 or later
It would be great if you also had knowledge of
Leadership skills to assist less experienced personnel
Ability to work independently and as part of a team

Remedy Developer Resume Examples & Samples

Designs, develops, modifies, tests, debugs and evaluates software solutions to meet functional requirements for the CMDB initiative
Gathers/manages requirements and recommends and implements solutions
Recommends changes in development, maintenance and system standards
Provides best-practice recommendations on how the software can support CMDB processes and integrations
Works with process specialists in the design of new processes for CMDB
Contributes to the agility of the implementation cycle for the ITSM processes
Initiate work with limited supervision
Use independent judgment for determining course of action to accomplish objectives
Use a broad range of advanced technical skills to solve complex technical issues
Participate in strategy definition for the ITSM initiative
Demonstrated experience with Software lifecycle knowledge including requirements, design, development, and testing with appropriate documentation
Designing and implementing business solutions using Agile practices
Demonstrated professional experience with data modeling and defining CMDB schemas to meet institutional requirements
Installing, configuring and managing BMC Atrium CMDB components
Configuring and working with ARS server groups
Administration of the BMC Remedy Application Server and the BMC Mid-Tier server
Data loading tools such as Atrium Integration Engine, Atrium Integrator, and Data Management Job Console
Software configuration and development in a mid to large enterprise environment
Successfully working in a high pressure environment, meeting deadlines, and simultaneously developing, deploying, and coordinating multiple projects
Excellent interpersonal skills and demonstrated ability to work well in a team environment; collaborate with various people and organizations in an effort to develop win/win results
Strong organizational, technical and communication skills
Integration of the Atrium CMDB to 3rd party applications
Understanding of Remedy’s integration capabilities across its applications
Demonstrated experience in developing and consuming web services, utilizing JavaScript, and creating customized web parts
Basic database administration using SQL Server or Oracle
Use of APIs and other software hooks to integrate from Remedy to other applications and data sources
Ability to think strategically in connecting business objectives, IT services, ITSM processes with ITSM technologies
Tomcat 6 and 7
BMC certification
ITIL v3 framework and processes certification
Experience with other ITSM Tools such as Service Now, HP Service Manager, Maximo

Top Secret Cleared Remedy Developer Resume Examples & Samples

3-4 years of experience in
BMC Remedy ARS version 8.0 or later
IT System Management (ITSM) suite 8.0 or later
BSM Dashboards 7.7.02
BSM SAP 4.1 or later/BSM Analytics 8.1
Analytical and creative problem solving skills for design, creation and testing of systems
Communication skills to communicate system proposals to management and customers and provide systems diagnoses and resolution for current systems
Organization skills to balance and prioritize work

Senior Remedy Developer Resume Examples & Samples

Develop new applications and update existing applications including AR System, ITSM 8.0, KnowledgeBase, Service Request Management, Asset Management System
Develop Remedy reports using AR System, ITSM, and Crystal Reports
Assist in the development of ITIL-compliant service processes
Perform routine Remedy account and ticket data administration
Bachelor’s degree in Computer Science or related discipline from an accredited college or university is required; 4 years of additional SWE experience on projects with similar software processes may be substituted for a bachelor’s degree
15+ years’ experience as a Software Engineer is required
Must have an active TS/SCI with polygraph to start on the program
Previous experience configuring and integrating Remedy

Remedy Developer With Top Secret Clearance Resume Examples & Samples

Performs technical planning, system integration, verification and validation, evaluates alternatives including cost and risk, supportability and analyses for total systems
Analyses are performed at all levels of total system product to include: concept, design, fabrication, test, installation, operation, maintenance and disposal
Ensures the logical and systematic conversion of product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints
Performs functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specifications
BS or equivalent + 5 yrs related experience, or MS + 3 yrs related experience

Senior Remedy Developer With Active Clearance Resume Examples & Samples

Document and analyze user and functional requirements and translate into technical requirements
Build test cases; document developer, training and quick reference user guides, support guides etc
Support any Remedy administration work and management work as required
Application development, implementation and maintenance (i.e., near term support of the Remedy Application, version 7.x or higher with migration to 8.1 platform.)
Development, management and maintenance of functional and technical system requirements
Technical writing and documentation management
System and infrastructure architecture and design
Familiarity with ITIL Guidelines and processes
Active Secret clearance and Ability to obtain DHS EOD required
Candidate must have hands-on experience with the BMC Remedy 7.6/8.1 Development and/or ITSM tools
Experience developing, configuring and managing AIE, SLM, ADDM and CMDB components is desired
Experience with BMC Remedy design, configuration, set-up, development, support of 7.6/8.1 systems
Proactively initiates, develops, and maintains effective working relationships with team members
Demonstrates the ability to cooperate with a variety of people and achieve results
Remedy development experience on versions 7.5 + in both developer and administrator capacities
Some experience with BMC ITSM v7.6.04 components, modules, and related skills
CMDB 2.1 experience; should be able to create and customize classes as wells as understand the CDM and its relationships
Configuration and customization of the Asset Management Module
Configuration of the Service Request Module (SRM)
Configuration and customization of the Service Desk: Incident Module
Familiarity with data loading tools such Atrium Integration Engine and Atrium Integrator
Migration experience to Remedy 8.1 from a version before 7.3
Familiarity with ITIL v3 Foundation and 2 years+ and process engineering
Knowledge of Active Directory, authentication
Experience configuring server hardware and software
Ability to create system requirements and design documents
Must demonstrate experience across all phases of full system development life cycle and subsequent maintenance activities
Ability to work in a high pressure environment, meet deadlines, and simultaneously develop, deploy, and coordinate multiple projects
Excellent interpersonal skills and demonstrated ability to work well in a team environment, collaborate with various people and organizations in an effort to develop win/win results
Excellent communication skills – both verbal and written
Active participation with the IT and business management teams to develop and measure project evaluation criteria and return on investment
Excellent command of MS Office Suite, more specifically, MS Project and MS Visio
3 years of Remedy development experience on versions 7.5 + in both developer and administrator capacities

BMC Remedy Developer Resume Examples & Samples

Meet every day at 9:30 am and go over current issues
Incident management issues/problem management
Managing releases
Expert knowledge of ARS Remedy CMDB and Asset applications with at least 7+ years of hands on experience. Expericence with other ITSM modules too
Extensive experience with ITSM Asset Management, CMDB, and other ITSM modules
Extensive experience building integrations with web services
Experience with Atrium Integrator and
ITIL Foundations certified or higher preferred

Senior Remedy Developer Resume Examples & Samples

Participate in and facilitate requirements capture with leadership and customer to ensure solutions align with business objectives
Responsible for operations and maintenance of the Remedy custom application development, change request analysis, and new function implementation
Provide management oversight and support for a team of professionals providing COTS customization development and database development
Develop and integrate Remedy improvements and feature additions utilizing feedback from leadership and infrastructure teams including self-service and capability automations
Develop SQL reports and queries on KPIs for leadership team to improve process effectiveness
Perform BMC Remedy ARS COTS customization development and database development
Design and develop Remedy ARS software for a multi-tiered user support application supporting Service Desk and Data Center operations
Provide guidance and mentoring to less senior Remedy staff
Perform change assessments including the development and implementation of change control board documentation as well as attend and defend change request to Government Configuration Change Boards (CCBs)
Delivers ongoing improvement opportunities with processes, standards, and policies
Typically requires bachelor’s degree or equivalent, and 12 to 15 years of related experience
Secret clearance eligibility,
DHS Suitability

Remedy Developer Resume Examples & Samples

JavaScript Programming
Remedy development
Minimum 4 years of experience in application development and/or technical business analysis
Demonstrated proficiency developing technical solutions to meet the needs of the business
Experience in of programming techniques - structured and/or object-oriented
Understanding of IT infrastructure and the implications to software development
Demonstrated understanding of various methodologies, including project and software development
Demonstrated analytical ability and strong problem solving skills, with the ability to effectively troubleshoot
Demonstrated communication skills, both verbal and written, with the ability to effectively translate technical language to a non-technical audience

Remedy Developer Resume Examples & Samples

Develop, enhance, and customize the ITSM 8.x and 9.x application suite, integrate Remedy with third party applications using SOAP Web Services, SharePoint 2013 integrations, develop Remedy workflows on ARS
Participate in the management and maintenance of functional and technical system requirements: provide user support of Remedy Suite including Incident, Knowledge, Problem and Asset Management issues, and support any Remedy administration work and management work as required
Implementing, configuring, and developing using the Remedy Action Request System (ARS) version 8.x with specific focus on the ITSM 8.x and ITSM 9.0 application suite. Previous upgrade experience between 8.x and 9.x suite is a bonus
Remedy tools experience: User Tool, Import Tool, Developer Studio, Remedy Migrator, Data Management Tool, Atrium Integrator, Flashboards

BMC Remedy Developer Resume Examples & Samples

Design and configure ITSM/ITAM modules within BMC Remedy 9
Plan and design integrations with BMC Remedy with 3rd party systems like Control-M, SharePoint etc
Configure the integrations for Remedy related to other BMC modules (BCM, CMDB, and Discovery)
Responsible for day to day technical support of production issues, troubleshooting/debugging and resolving of issues related to ITSM/ITAM
Perform Remedy administration activities (Permission/Role assignments, Support group membership etc.)
Data uploads using UDM
Customize Remedy forms, Developing workflows, escalations, filters
Develop Attrium Integrator/Pentaho jobs
Coordinate with other technical teams for the migration and patching activities
Develop/customize reports under Smart Reporting
Configure and customize email templates
Collaborate with business users in understanding and developing the enhancement requests
5+ years of experience with Administration in BMC Remedy (preferably Remedy 9 version)
4+ years of experience with ITAM & ITSM modules (Incident Management, Asset Management, Change Management, Service Management etc..) in BMC Remedy
Experience with customizing Remedy 9 forms, email templates etc
Experience with Data loads in BMC Remedy
Strong experience with the Developer studio and developing Escalations, Filters, Workflows
Strong experience in developing Pentaho jobs
Experience with migration
Good experience related to Smart Reporting Administration and experience with developing/customizing reports
Working knowledge about the integrations between various modules within Remedy suite
Ability to manage multiple projects, prioritize tasks, and work against multiple deadlines and objectives
Very good problem solving skills
Good time & task management abilities
Ability to write MSSQL queries
Ability to perform and deliver within tight deadlines

Senior Remedy Developer Resume Examples & Samples

Developing systems and tools within the Remedy system
Ensuring that Customizations follow standards recommended by Remedy
Finding and Developing additional uses for the Remedy system within all areas of ShopperTrak
Conversion of older code to current version compatibility
Maintaining all Remedy processes on the server(s) at their peak ability
Providing training and documentation on the Remedy User Tool and ShopperTrak customized Remedy system
Maintaining knowledge level required to perform responsibilities outlined
Actively participating in Remedy User Group Activities that promote and encourage exchange of ideas and knowledge that may be useful to ShopperTrak
Participating in Research and Development activity as needed to progress ShopperTrak’s new or improved products, processes, or formulas
Other, as assigned
BS in Computer Science, or equivalent years of education and experience
Remedy Accredited Consultant or Skilled Professional Certification
5 years Remedy Action Request System work experience with integration expreience
Must possess a strong customer service ethic and understand the nature of business
Must have experience with
Remedy Action Request System 8.x & 9.x
Remedy Custom Environments
Seagate Crystal Reports
Red Hat Linux & Apache
Oracle SQL
Strong troubleshooting skills
Excellent customer service skills to interface with both internal and external customers on a daily basis
Strong ability to work cohesively within a Team environment
Able to openly share ideas and contribute to the “greater good”

BMC Remedy Developer Resume Examples & Samples

BMC Remedy ITSM Suite of Applications 8.1 and Remedy 9.X
Remedy development experience with BMC ITSM/CMDB
Configuration of the Change, Incident, Problem, Service Level, Request Management and CMDB modules
Technical and process-level experience in migrating current Remedy environment
Development expertise in Asset/Configuration Management DBs for Mainframe and Distributed systems
Service Request Definitions (SRD) using Advanced Interface Forms (AIFs) for the SRM module
BMC Remedy Developer Studio, Atrium Integrator, Data Migration Tool, and Data Wizard tools
Configure integration with ITSM Suite
Design/implement a disaster functionally to ensure DR functionality
Design and Install “multi-tenancy” configuration
Solid understanding of data structures and ETL processes
Experience with BMC Atrium CMDB and possess advanced level experience implementing, administering & configuring BMC CMDB and related components
Modeling Complex Systems to build a robust CMDB Service Model
Experience working on Common Data Model (CDM) Extensions (Extending the CDM, List Format Fields, Customize Class Icons, Using the cdm2html Utility)
Working with Complex Data Imports (Atrium Integrator, Working with Spoon, Importing CSV Data and Debugging a Job, Normalizing and Importing Data from Database Table, Importing XML Data and Mapping Relationships)

Remedy Developer, BMC, CP Resume Examples & Samples

Participate in the definition of the business requirements in terms of impact analysis and costs to our operations considering the data architecture strategies in the current environments
Can create high-level designs or provide architectures directions to be used as inputs to detailed designs
Supports, troubleshoots and modify already-developed code
Works with Business Analysts and /or Architects to resolve issues
Is responsible for unit tests
Willing to travel and work out of normal hours occasionally
Bachelor’s degree in Information Technologies, Software Engineering, Computer Sciences or equivalent experience
Generic knowledge of all IT domains
As worked in an environment using Scrum framework
Experience with BMC Remedy 8.2 and higher
ARS application development experience
Extensive knowledge of Remedy's ITSM modules
Able to Provide detailed design for the solutions
Bilingual (French/English) who has the capacity to adapt his communication to most of the situations and audience. Proficient in planning his communications, facilitating a meeting or workshop
Able to proactively plan his/her work over multiple timeframes – week-months-year and juggle multiple priorities and deliver as per commitments
Able to plan and execute complex tasks without supervision, identify potential roadblocks and mobilise resources to remove them and achieve goals
Able to identify and analyze complex problem, identify root cause, provide detailed description and plan, design and deliver workaround/solution
Knowledgeable of ITIL and practices related to Change Management when deploying new or modified processes
Gets easily acquainted to new technologies