Remedy Developer Job Description
Remedy developer
provides subject matter expertise in the Remedy AR System and Remedy Information Technology Service Management (ITSM) capability including all core modules: Service Desk, Change Management, Configuration Management, Release Management, and Asset Management.
Remedy Developer Duties & Responsibilities
To write an effective remedy developer job description, begin by listing detailed duties, responsibilities and expectations. We have included remedy developer job description templates that you can modify and use.
Sample responsibilities for this position include:
BMC Atrium CMDB 8.0/8.1.2, BMC/Remedy Action Request System (ARS) 8.0/8.1.2, BMC Remedy ITSM Suite 8.0/8.1.2 (Asset, Service Desk, Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management)
Provide technical support of the Remedy Suite including ADDM, BCM, CMDB, Asset Management, Service/Incident/Problem/Change management within the production, test and development environments
Managing CMDB data model and Asset / CI Audit Log
Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB
Experience of Asset Management, especially supporting ITSM 9.0
Create and/or update Remedy documentation to comply with software lifecycle methodologies
Integration of Remedy with external reporting systems, Crystal Reports
Must have experience generating reports from multiple Remedy sources and experience developing JOIN forms and other custom data sources to support reporting technologies
Must have experience with direct database query technologies
Experience supporting all stages of the Software Development Lifecycle (SDLC)
Remedy Developer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Remedy Developer
List any licenses or certifications required by the position: ITIL, V4, II, DOD, IAT, BMC, CE, CMDB, ITSM, SRM
Education for Remedy Developer
Typically a job would require a certain level of education.
Employers hiring for the remedy developer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Education, Technical, Information Systems, Graduate, Business, Information Technology, Management Information Systems, Systems Engineering, Associates
Skills for Remedy Developer
Desired skills for remedy developer include:
PDTs and SRDs
Service Request Management and the creation AOTs
ITIL ITSM Best Practices
SQL Server
Apache Tomcat
Application frameworks
Asset
Change
Choosing the appropriate lifecycle and the planning
Configuration Management Database
Desired experience for remedy developer includes:
Experience with the configuration and definition of Foundation Data
Experience with Migrations and consolidation of disparate systems into an Enterprise Remedy Infrastructure
Minimum of 5+ years experience developing BMC Remedy Action Request System custom development
Ability to translate requirements into application design utilizing best practice technical solutions
Ability to troubleshoot applications at the workflow and database level
Maintenance of Remedy ARS based ITSM Suite, SLM, SRM and Atrium CMDB
Remedy Developer Examples
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Remedy Developer Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of remedy developer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for remedy developer
- Managing Foundation Data (Create, Update, Delete)
- Remedy Server and Mid-Tier Administration– AR Server Configuration, Approval Server and Email Engine configuration
- Performing bug fixes and minor enhancements/workflow changes to Remedy applications
- Remedy data and code migration / deployment
- Performing Remedy Server & Application patching
- Performance Tuning of App/Web Server
- Understanding Integration of Remedy and 3rd party tools
- Creating Standard SRs and configuring its approvals
- Ability to debug remedy issues using logs
- Other responsibilities may include developing systems architectures, deploying new code from the development environment to the production environment, performing Remedy administration, training users, and providing guidance to developers and administrations, working with peripheral teams providing integration support to BPPM and ADDM
Qualifications for remedy developer
- 2+ years of experience with ITIL processes in fast-paced environment
- 2+ years of experience communicating with customers at all levels
- Knowledge of analytics dashboards, ITIL & business processing automation
- Work on a scrum team to deliver software solutions by providing the essential benefit to the customers by delivering the
- Bilingual (French/English) who has the capacity to adapt his communication to most of the situations and audience
- Remedy Service Request Management
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Remedy Developer Job Description
Job Description Example
Our growing company is hiring for a remedy developer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for remedy developer
- Is looked to among other team members as the Sr
- Sits in on integration discussions and provides suggestions on project ideas, estimate levels of effort for designing and deploying products
- Require knowledge of BMC Remedy systems development and at least 18 months on v8+, and configuring and customising components of ITSM
- Be a technology subject matter expert responsible for requirements gathering, analysis, design, development, implementation and support of software development projects with BMC's ITSM, SRM, ARS Remedy, SmartIT and Reporting, MyIT, and web technologies
- Maintain and administer the Remedy system which includes multi-application server configuration, mid-tier, the core application, the database and 3rd party interfaces
- Ensure that you have an understanding of how Remedy and all subsequent software components (MyIT/Smart IT) work on a multi tenancy environment
- Track, manage and communicate changes to colleagues, project leads, management and end-users as required
- Provide Level 3 support to troubleshoot and resolve technical Remedy issues/problems for end-users
- Escalate and manage support incidents with vendors where applicable
- Keep abreast of and leverage industry ITIL and related system standards, benchmarking, vendor strategies, peer forums, webinars, IT Service organisation memberships, and conferences
Qualifications for remedy developer
- Minimum of 5 years Remedy experience
- Minimum of 2 years experience configuring and customizing the Remedy ITSM Suite
- Remedy CMDB Support
- Demonstrated professional experience building stable Remedy applications and customizations using ARS
- Knowledge of configuring and maintaining modules of ITSM 8.X and 9.x troubleshooting backend form data
- Familiar with Windows 7.x and above Platforms and VMware
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Remedy Developer Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of remedy developer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for remedy developer
- Strict adherence to IT data & security policies and system administration practices
- Bachelor’s Degree in related field or direct and applicable work experience
- User Configuration
- Report Access
- Add/Delete/Modify Sites
- ITSM Training
- Perform day to day Remedy Administration
- Troubleshoot Remedy environment or application issues
- Performs analysis, design, coding and unit testing
- Provides post-production support including system evaluation and utilization, tracking and correction of defects, implementation of minor system enhancements
Qualifications for remedy developer
- HP ALM, VMWare ESXi knowledge a plus
- A degree in Computer Science or related field a plus
- Minimum of 5+ years experience with full development lifecycle from inception through implementation, utilizing agile methodology and tools (Scrums, Jira, Jenkins)
- Signature of Intellectual Property Agreement form is required for all SCS IT employees
- Periodic 24x7 on call responsibilities
- Must have development experience with Remedy AR System application and with BMC/Remedy ITSM applications and Atrium CMDB
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Remedy Developer Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of remedy developer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for remedy developer
- Create/modify Remedy workflows & reports according to client needs
- Interact with client management to answer questions and requests regarding system issues
- Continuous optimization of these (and future) tools to better align with IT Service Management best practices
- Deploying core functionality in an out of box BMC Remedy ITSM system as they relate to the CMDB
- Install the system on multiple server platforms and databases
- Performing an analysis of client processes
- Documenting and developing workflows for system functionality and customization
- Perform installation, upgrade, configuration, feature design, development & data loads for BMC Remedy applications
- Create & maintain design specifications, architectural diagrams, & process diagrams supporting & communicating changes to BMC Remedy applications
- Maintain knowledge of latest BMC Remedy technology
Qualifications for remedy developer
- Job will require physical activity, including but not limited to working under desks for computer installations
- CMDB 2.1 experience
- Implementing, configuring, and developing using the Remedy Action Request System (ARS) version 8.x with specific focus on the ITSM 8.x and ITSM 9.0 application suite
- Ability to pass a background check and obtain a Secret Security Clearance
- Knoxville, TN
- Bensenville, IL (Chicago) - Currently in Bensenville but in September/October 2017, this office will be moving from Bensenville to our corporate office in Chicago near O’Hare Airport at Cumberland & Bryn Mawr with easy access off the CTA Blue Line
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Remedy Developer Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of remedy developer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for remedy developer
- Use established change management processes, requiring operational procedures be performed with minimal client impact during the established maintenance window
- Design and implement change and control policies and disaster recovery plans and lead troubleshooting efforts to restore functionality in the event of an outage
- Drafting workflow diagrams to graphically display how information will flow through the environment
- Have broad understanding of the Remedy Solution set
- Provide best practice guidance to customers in the areas of the Remedy Solution Suite
- Provide level 3 support for customer problem resolution
- Will have responsibility for demos, POCs, and POVs as needed for customer engagements
- Provide product feedback to the development team based on learnings from customer engagements
- Work closely with PM and Dev team to understand the product vision and assess new features
- Develop, enhance, and customize the BMC Remedy 9.x application suite
Qualifications for remedy developer
- Remedy training or minimum 2 years of the hands-on experience with Remedy Foundation and the most basic out of the box modules
- Expert knowledge of administering and programming of BMC Remedy ARS
- Understands ITIL best practices and experience in implementing the framework
- Experience in surveying the customer to analyze user requirements and provide recommendations to ensure adherence to best practices
- Experience with versions ARS 8.1 and higher
- Experience with JIRA Agile application