Remedy Developer Cover Letter

I would like to submit my application for the remedy developer opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for technical support of the Remedy Suite including ADDM, BCM, CMDB, Asset Management, Service/Incident/Problem/Change management within the production, test and development environments.

Please consider my experience and qualifications for this position:

• Communicate strategies and best practices for product implementation
• Install and configure BMC Remedy applications (v8/9 is preferred)
• Perform customizations of BMC ITSM applications (v8/9 is preferred)
• Implement integrations with BMC ITSM applications (v8/9 is preferred)
• Troubleshoot and support BMC Remedy based applications and systems
• Draft requirements, technical installation configuration and customization specification documents
• Demonstrate BMC Remedy solutions to Business Owners
• Respond to business requests for product or solution information

Please consider me for the remedy developer opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for documentation of Remedy Action Request System (ARS)/ IT Service Management (ITSM) to include workflows and customizations.

My experience is an excellent fit for the list of requirements in this job:

• Create / test prototypes
• Complete assigned project deliverables within business / audit control requirements
• Identify and document ongoing maintenance requirements
• Coordinate closely with other application support and infrastructure service areas for resolution of issues
• Understand complex interactions and look for causes and provide solutions
• Review and provide feedback to the final user documentation
• Familiarity with ITIL Foundations ver
• Proficient in installing/configuring BMC remedy and associated ITSM Applications

In response to your job posting for remedy developer, I am including this letter and my resume for your review.

In my previous role, I was responsible for full support, development, and configuration of IT Service Management processes using workflow and template configuration utilities, including ITSM SRM (Service Request Management), Change approval processes, and Incident templates.

My experience is an excellent fit for the list of requirements in this job:

• Working command of technology and architectural concepts
• Remedy Integration experience building integrations with other external systems (SCCM)
• Proficient in the development and customization of workflows and processes using Overlays
• Experience with web technologies and web services including Remedy APIs
• Experience developing custom Remedy applications with relationships mapping to Atrium CMDB Configuration Items (CI's)
• Strong understanding of IT Infrastructure Library (ITIL®) processes and best practices
• Experience with multi-tenancy
• Experience performing Remedy upgrade projects

I submit this application to express my sincere interest in the remedy developer position.

Previously, I was responsible for user support of Remedy Suite including Incident, Knowledge, Problem and Asset Management issues, and support any.

Please consider my qualifications and experience:

• Proficient with the promotion of code and functions across environments (development to production)
• Experience across all phases of full system development life cycle
• Experience in conducting working sessions for requirements gathering
• Experience in developing technical options and recommendations
• Specialize and develop expertise in business applications
• Participate in project estimating activities
• Understand and comply to SDLC in all planning steps
• Adhere to security and control policies throughout design, development and testing

I am excited to be applying for the position of remedy developer. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for remedy workflows and application configuration for helpdesk trouble ticketing, incident, problem, change, and asset management.

My experience is an excellent fit for the list of requirements in this job:

• Extensively worked on migrating data and workflows using Remedy Migrator and Remedy Import/Export tools
• Experienced in foundation data configuration and process configuration of BMC Remedy ITSM, which includes Incident Management, Problem Management, Change Management, Asset Management and Knowledge Management
• Good experience on Atrium Integrator
• Significant experience developing/reviewing/testing workflow designs (using Active links, Filters, Guides, Escalations and Menus) and implementations to ensure compliance with internal group specifications
• Significant experience in installing and upgrading Remedy version (7.1 to 7.x)
• Worked with Project managers in managing software development life-cycle (SDLC) which includes Requirement gathering, Analysis, Design, Installation, Development, Testing and Deployment
• Remedy Certifications
• Proven knowledge on Change, Configuration, Incident and Knowledge Management