Project Controls Analyst Resume Samples

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BG
B Gerhold
Breana
Gerhold
996 Luz Roads
New York
NY
+1 (555) 178 3670
996 Luz Roads
New York
NY
Phone
p +1 (555) 178 3670
Experience Experience
Phoenix, AZ
Project Controls Analyst
Phoenix, AZ
Jenkins, O'Conner and Jaskolski
Phoenix, AZ
Project Controls Analyst
  • Assist project managers with development of project procedures
  • Assist Project Managers with setting up and management of Project Controls systems (Budgets, Schedules, Cost Control, Cash Control)
  • Assist in the development of enterprise performance reporting and analysis
  • Management of various work efforts against approved budget plan, provide regular status reports of progress
  • Work in tandem with project managers to execute and ensure compliance with customer contracts
  • Provide support to the project management teams (USGO – Technical Services) on matters relating to cost control and analysis, scheduling, and benchmarking
  • Responsible for validating, monitoring and providing timely reporting of forecasts, schedule, and progress measurements to Project & Program Managers
Detroit, MI
Cost Engineer / Project Controls Analyst
Detroit, MI
Sipes, Ankunding and Davis
Detroit, MI
Cost Engineer / Project Controls Analyst
  • Setup, develop and control spreadsheets and workbooks for project tracking and reporting
  • Assist Project Manager with submitting proper job setup data, forms and attachments
  • Assists Project Manager with cost and schedule aspects of medium to large sized, complexity and risk projects
  • Review and track subcontractor invoices, coding as necessary, and escalating issues to Project Manager
  • Interacts with Project Managers and accounting staff on a regular basis
  • Prepare reports for Project Managers, Stakeholders and clients
  • Coordinate with Contract Administrators in preparing contracts with clients and sub-consultants, as well as contract modifications, etc
present
Dallas, TX
Project Controls Analyst Senior
Dallas, TX
Keeling-Mohr
present
Dallas, TX
Project Controls Analyst Senior
present
  • Provides references for users by writing and maintaining user documentation, providing phone support and training users
  • Creates and prepares logical Work Breakdown Structure (WBS) while leading project team planning sessions related to WBS structure and activities sequencing
  • Assist in supporting the IT and Business Lead in managing day to day project activities, schedules, communications, and training
  • Educate stakeholders on the potential and breadth of data warehouse uses, encouraging ongoing brainstorming and requests for new and improved features
  • Performs detailed review of contractor schedule submittals, including baseline and progress updates
  • Collaborate with Finance, Project Analysis, and other Business Leaders to ensure stakeholder expectations are met
  • Be the liaison between the business units, technology teams and support teams
Education Education
Bachelor’s Degree in Engineering
Bachelor’s Degree in Engineering
Central Michigan University
Bachelor’s Degree in Engineering
Skills Skills
  • Good computer skills and proficiency using Microsoft Word, Excel, Access and SAP R/3
  • As applicable able to effectively work with JV and S/C construction partners in matters of cost and progress measurement
  • Strong financial analysis skills
  • Mature, proactive, resourceful and hands-on with good initiative
  • Excellent communication skills both written and oral
  • Computer proficiency certifications a plus or equivalent education
  • Independent worker who is able to work well with minimal supervision
  • Strong analytical and problem solving skills
  • Ability to travel up 20%
  • Excellent verbal and written communication skills
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15 Project Controls Analyst resume templates

1

Project Controls Analyst Resume Examples & Samples

  • 5+ years of experience with project management and IT support and environments
  • Ability to be detail-oriented for analyzing and documenting technical issues and resolutions
  • Experience with wireless network technologies and supply chain logistics
  • Experience with Apple, Android, and related systems and with mobile devices and mobility
  • Experience with report generation and performing technical and cost trade-offs for the acquisition of end-items, deployments, maintenance, and remediation
  • Experience with unclassified and classified or sensitive hardware and software
  • Experience working in a diverse and complex client and contractor environment
  • BA or BS degree in a technical field, including computer science or engineering, preferred
2

Senior Project Controls Analyst Resume Examples & Samples

  • Earned Value Management
  • Deltek's wInsight and Cobra tools
  • Excel and MS Project
  • Building program budgets and forecasts
  • Building risk management and change control processes
  • Product development lifecycle
  • Experience working with technical managers and engineers building project plans, tracking and reporting progress, and recommending corrective actions
  • Experience working with US Government contracts
3

Project Controls Analyst Resume Examples & Samples

  • Minimum of three years of project/program controls experience on construction projects and programs required
  • BS/BA Degree in Architecture, Civil Engineering, Construction Management, or BS/BA Degree in Finance or Accounting
  • Specialized skill and proficiency with database and web-based program management systems
4

Expert Project Controls Analyst Resume Examples & Samples

  • 5) Help develop and implement earned value and portfolio schedule strategies
  • 6) Manage complex 2,000 – 10,000 line item schedule
  • 7) Understand and keep track of granularity of PG&E and third party contractor schedules. Create and maintain complex integrated schedules, including import of contractor schedules, functional schedules and schedule data from codependent projects. Ensure horizontal and vertical integration of master schedules
  • 10) Interact with Managers and/or Directors to influence, design and implement procesess
  • 11) Create detailed plans with limited information including WBS structure and core logic
  • 12) May maintain, utilize and mentor other PCA’s regarding ANSI/EIA-748-Compliant Earned Value Management systems and procedures for project management organizations
  • Able to handle multiple large and complex projects without supervision and serve as team leader
  • Provide leadership, direction, and assistance to project team
  • Successfully negotiate cost effective solutions beneficial to our customers and PG&E
  • Complete complex assignments with few, or no, precedents or standards
  • Apply extensive knowledge of concepts, principles, and practices in a specific field or area of expertise to resolve complex problems
  • Demonstrates strong technical and communications skills
5

Senior Project Controls Analyst Resume Examples & Samples

  • On processes and systems, provides project controls expertise ensuring conformance to established standards and guidelines. Interfaces routinely with leadership and project teams to ensure effective implementation and utilization of project control processes and resolution of associated issues. Leads project team through project base lining process. Participates in project “health checks”
  • Develops and maintains projects estimates in accordance with Work Breakdown Structure (WBS) account assignment. Monitors accounts coding and initiates corrections when necessary
  • Obtains detailed project data to develop WBS-based integrated project schedules. Integrates commissioning, process unit turnarounds and other project activities as required. Ensures logic path correctly reflected in scheduling software with input from project team. Analyzes critical path for logic discrepancies
  • Monitors, analyzes and reports project and contractor’ progress, costs and schedules. Collaborates with project team to review and validate progress and spend curves. Develops schedule-based cash flow forecasts for stakeholders. Supports project management with preparation of project status reports (PSF). Reviews reports for correctness and consistency with contract management systems and finance/accounting systems. Identifies and initiates corrective action on timely basis to resolve errors
  • Provides cost and schedule analysis. Assesses project and contractor performance using earned value methodology. Identifies and analyzes cost and schedule overruns and reviews with project manager for corrective action. Updates project forecasts based on analysis of trends, cost and schedule performance and variances. Integrates change management process into current estimates and schedules
  • Administers change management processes through identification of potential projects’ risks and trends. Coordinates with project team and presents findings to project manager. Communicates budget and forecast exposures. Identifies tracks and potential change orders. Reviews and processes change orders assessing impact of changes on contract scope, schedule and budget
  • Prepares and monitors contingency draw down against plan. Reviews risk assessing effects on project costs and schedule. Updates risk register to ensure project risks are identified and actively managed. Interfaces with Information Technology and corporate finance/accounting groups to ensure proper capture of cost data from enterprise accounting system and integration into project controls reports
  • Minimum high school or GED required
  • Minimum 10 years’ broad project controls experience working capital projects in related industry with increasingly responsible roles required
  • Planning and scheduling experience with Primavera required
  • Experience with refining capital projects, pipeline or terminal-related industry preferred
6

Project Controls Analyst Resume Examples & Samples

  • ---------------
  • Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) Certification
  • Experience with appropriate software tools, currently SAP Work Management, Controlling Orders, Planning Orders, and BW
  • Project Management, Project Controls, or Construction Management experience
  • Risk Management and Earned Value Analysis experience
  • Accounting/budgeting knowledge
  • Mathematical skills
  • Forecasting skills
  • Proficiency in EXCEL, ACCESS and MS Project, Primavera P6
  • Knowledge of P6 scheduling preferred
7

Project Controls Analyst Resume Examples & Samples

  • Bachelor’s degree or an advanced degree and a minimum of 2 to 5 years related or actual experience in project controls and planning
  • Knowledge of the organization's project/initiative requirements
  • Knowledge of accounting and budgeting principles and computer based spreadsheet and report generation
  • Experience with cost/schedule software systems
  • Demonstrated working knowledge of DOE Order 413.3. PMBOK, and EVMS methodologies. Proven experience and expertise with Primavera P6, Deltek Cobra, Excel, enterprise-wide financial software systems, work order planning systems, and other PM software packages
  • PMP or CAPM Certification from the Project Management Institute
8

Project Controls Analyst Resume Examples & Samples

  • Support monthly integrated schedule SDRL deliveries
  • Support weekly 3 week look ahead process and interact with the client’s on island scheduler
  • Provide Critical Path Analysis and reporting
  • Interact with home office schedule team and coordinate schedule update efforts
  • Interact with procurement team to status material deliveries in the IMS
  • Interact with QC team to status submittals in the IMS
  • Support the administration of the Earned Value System
  • Assure cost and schedule integration for assigned CAM and Control Account budgets and ETCs
  • Support baseline maintenance including development of schedule and cost-balanced Baseline Change Requests for internal re-planning and contract modifications
  • Support Estimate to complete review and update process
  • Support the control account work authorization process
  • Maintain the corrective action log
  • Maintain compliance with System Description in operational processes and preparation of documentation
  • 10+ years of related experience
  • Experience working with engineering or construction contracts
  • Experience in EVMS implementation and certification is a plus
  • Graduation from an accredited college or university with a Bachelor’s Degree in Engineering or Construction Management is preferred but not a requirement
  • Experience with change management process / scope modifications
  • Familiarity with cost & scheduling program outputs for analysis
  • Proficiency with Primavera P6 is required
  • Proficiency with Cobra is a plus
  • Experience with project planning and project reporting
  • Strong interpersonal skills, creative solution and problem solving skills
  • Must pass drug test, background check and must have a satisfactory driving record in accordance with the company's driving (MVR) policy
9

Project Controls Analyst Resume Examples & Samples

  • -----------------------
  • Bachelor's degree from an accredited college or its equivalent in education and experience
  • Equivalent experience must include minimum 1 year experience in an electric or gas transmission and/or distribution business operations area, business planning, accounting, finance, construction management and/or project management. Two years of experience if hired externally
10

Project Controls Analyst Resume Examples & Samples

  • BS/BA degree in Business, Engineering, or related field
  • 5+ years of Project Scheduling / Planning experience using MS Project
  • EVM experience to include the ability to establish a system, generate data, and provide analysis
  • Familiarity with cost control and analysis and preparing budget plans
  • Current NAC or ability to obtain
  • DoD Acquisition or DoD PM Experience
  • Deltek wInsight experience
  • Mechanical, Electrical or Systems Engineering experience
  • Experience in Aerospace or Defense Industry
11

Project Controls Analyst Resume Examples & Samples

  • Work with project scheduler to develop and maintain earned value analyses, and resource planning and allocation
  • Develop and publish monthly deliverable curves and graphs
  • Analyze project controls data to assist project manager in directing project activities
  • Assist in the tracking of project change orders and development of projections
  • Assist in development of project billings
  • Develop and maintain cost and budget reporting, analysis, and forecast
  • Compile and assist in generating forecasted cost reporting
  • Performs other tasks, duties and responsibilities as needed or directed by the project manager and project controls manager
  • Knowledgeable of project controls earned value principles
  • High degree of confidentiality and integrity with sensitive information
12

Project Controls Analyst Resume Examples & Samples

  • Understanding of Planning and Scheduling Techniques
  • Analytical, Communicative, and excellent Interpersonal
  • Experience with Large Programs/Large Portfolios
  • Knowledgeable with appropriate software tools, currently SAP Work Management, Deltek Cobra
  • Attend Project and Job kickoff and walk down meetings
  • Create, maintain and update schedules
  • Document, monitor and communicate project milestones and risks with appropriate stakeholders
  • Participate in project status meetings, collect progress data and revise project plan as needed
  • Monitor project progress and maintain overall project timeline. Develop, maintain and control
13

Project Controls Analyst Resume Examples & Samples

  • Bachelor degree in technical field such as engineering, CM, or similar is preferred but not required
  • At least 5 years of project controls experience
  • Civil infrastructure projects experience is preferred
  • Must have experience with Primavera 6 scheduling software
  • P6 scheduling and monitoring leadership experience desirable
  • Unifier and SAP experience desirable
  • PMP desirable
14

Project Controls Analyst Resume Examples & Samples

  • Clear understanding of PMBOK and EVMS methodologies
  • Proficiency with Primavera P6, Deltek Cobra; Excel, reporting programming tools like business objects, Sql, Market Wizard, enterprise-wide financial software systems, work order planning systems, and other PM software packages
  • Knowledge of DOE Order 413.3 (Program and Project Management for the Acquisition of Capital Assets)
  • This position is eligible for LBNL’s Employee Referral Program benefit(s)
15

Project Controls Analyst Resume Examples & Samples

  • Ensure appropriate internal reviews, decisions are made per process requirements and provide reporting to executives and business units as needed. Drive resolution of Governance Issue Resolution Requests and Service Change Requests
  • Ensure contract changes are captured and approved per the documented processes
  • Ensure all contract related records are stored in the Governance Repository
  • Strict, disciplined administration of contracts that include complex Key Performance Indicators and Service Level Agreements that are tied to variable compensation
16

Project Controls Analyst Resume Examples & Samples

  • Plans, organizes, and directs the implementation of project controls for new and ongoing capital projects
  • Develops or assists in the development of policies and procedures for project management cost controls, project performance reports, and business process analysis
  • Provides, or assists in providing, training in project control methodologies, procedures and systems to project managers, consultants, contractors and other Eversource staff
  • Prepares reports in conjunction with other Eversouce staff relating to capital program financials, project management scheduling and resource optimization tools
  • Oversees the accuracy of key input for the Operation’s resource planning
  • Reviews, revises, and maintains system data
  • Provides cost and schedule control support for small projects that are not part of a large capital program
  • Interprets and communicates capital project requirements and assists in the development of improved capital project management procedures in support of project control systems
  • Assists in the design and implementation of information systems, database queries, and software tools to achieve functional goals of project control systems in support of capital projects
  • Assists with the correction of system configuration and user error problems
  • Monitors, analyzes and reports on Eversource’s capital project activities
  • Participates in maintaining utilization of the Project Control Software Tools identifying and assisting in the resolution of issues related to business processes or capital program controls reporting
  • Coordinates with various parties to facilitate the installation of system upgrades
  • Supports the needs of the Projects Management Group and specific project teams
  • The individual must be self-reliant with a strong sense of self-motivation, possess good communication skills, and demonstrate the ability to lead and direct activities of others
  • This individual understands and applies financial, accounting, business, risk and project management theories and methodologies
  • Knowledge of financial modeling, accounting, risk management, project management information systems, engineering economics, capital investment analysis techniques, plant accounting, tax and capital budgeting
  • Individual will require a good understanding of corporate strategies and initiatives along with a thorough understanding of the Transmission organization
  • Ability to monitor and analyze cost and scheduling information, provide forecasts, make recommendations, and communicate effectively at all levels
  • Demonstrated high competence in past assignments
17

Project Controls Analyst, Senior Resume Examples & Samples

  • 4+ years of experience with working in a business or financial management environment
  • Experience with applying formulas and functions to calculations and analysis in Excel
  • Knowledge of the Federal Acquisition Regulation (FAR), federal budget process, and funds management
18

Project Controls Analyst Resume Examples & Samples

  • Develop, update and maintain resource loaded project schedules that are fully integrated with Kiewit Power Engineer’s construction partner. Organize and document project planning sessions
  • Merge project schedule with engineering deliverables stored in the project database, with continued maintenance throughout the job
  • Develop and maintain budget and cost reports, earned value analyses, and resource planning and allocation
  • Compile summary level project reports for management
  • Analyze project controls data to assist project manager in directing project activities. Assist in the tracking of project change orders and development of projections
  • Assist project managers with development of project procedures
  • Travel to jobsites on occasion to participate in project status updates
  • Provide analysis and feedback regarding project closeout information to the business development department
  • Assist in developing projections for projects
  • Utilize the quality assurance manual
  • Knowledge of project management software such as Primavera, Excel, Word and Access
  • Knowledgeable regarding project management principles
  • Comfortable in a project leadership role, including calling and managing a meeting, and making decisions with regards to project budget and schedule
19

Project Controls Analyst Resume Examples & Samples

  • Knowledge of project scheduling and cost control
  • Ability to pay attention to detail and recognize discrepancies
  • Ability to work independently and part of a team
  • Ability to travel, as required
  • Experience in a Program Management Office
  • Experience with Deltek's wInsight or Cobra
  • Certifications for Microsoft Excel, Microsoft Project, or Primavera “P6”
20

Project Controls Analyst Resume Examples & Samples

  • Accountable for supporting the KTG Project Control systems, templates, and tools used across departments
  • Interact with all KTG teams to support effective end-to-end solution delivery
  • Collect and document requirements for KTG Project Control system enhancements
  • Implement enhancements to the Project Control systems as requirements and processes evolve
  • Educate and train end users of the KTG Project Control systems
  • Support the creation and governance of project report metrics to organization
  • Maintaining and document current knowledge of relevant project and program management procedures and practices
  • Excellent written, oral, and presentation skills
  • Goal-oriented problem solver
  • Comfortable speaking publicly and engaging with audience
  • Able to balance business acumen with information system knowledge
  • Avid communicator, able to negotiate and forge relationships with a variety of departments, vendors, and business partners
  • Bachelors in Computer Science, Information Management, Information Technology or Engineering, or equivalent combination of education and experience
21

Project Controls Analyst Resume Examples & Samples

  • Define activities, durations, and relationship logic to implement the project plan and include milestones to represent key decisions and deliverables that take place during execution
  • Schedules will represent the plan to execute the project in an effective manner through review of project scope and objectives
  • Develop, maintain & analyze project schedules using Primavera P6
  • Create schedules in P6 when the PM is assigned to the Super-project
  • Conduct schedule review meetings with all stakeholders and incorporate appropriate details
  • Schedule the scope development portion of the project
  • Ensure the detailed engineering deliverables are incorporated into the plan
  • Work with TCR and the contractor to incorporate the proposed construction sequence
  • Capture environmental/siting/outage request dates in schedule
  • Maintain schedule forecast by gathering activity update information from all functional groups as needed
  • Provide schedule analysis updates to project team, alerting of schedule risks and issues that could delay milestones
  • Responsible for communicating schedule status to project stakeholders
  • Maintain all schedule activities in the Project Administration WBS for portfolio reporting requirements
  • Demonstrate ability to manage time effectively and efficiently, show capable of having organizational and planning skills, as well as having an aptitude for accuracy, attention to detail and ability to achieve goals
  • Team player with ability to work and collaborate well with others
  • Ability to multitask and be self-directed, meet critical deadlines
  • Ability to analyze schedule information and communicate to project team
  • Proficiency of Microsoft Office tools
  • Some travel, including overnight, may be required
22

IT Project Controls Analyst Resume Examples & Samples

  • Administers the Information Technology and Telecommunication (ITandT) Department capital budget planning and maintains IT Project and Portfolio Management system/ data
  • Analyzes, communicates, and recommends project information to optimize project efficiencies and results
  • Serves as primary point of contact for ITandT Department capital spending and project portfolio related information
  • Compiles project reports, metrics and financial analyses in support of ITandT goals and corporate business strategies
23

Project Controls Analyst Resume Examples & Samples

  • Minimum of three (3) years of project controls analyst experience in an coal or gas business operations area, business planning, accounting, finance, construction management and/or project management
  • Bachelor’s degree from an accredited college or its equivalent in education and experience
  • Strong working-level skills in Primavera P6 software
  • Proficiency in EXCEL, ACCESS, MS Project
  • Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) Certification desired
24

Project Controls Analyst Resume Examples & Samples

  • Actively supports the Company’s commitment to safety and its Core Values
  • Represent the Company at all times with high moral standards while adhering to the Company’s Code of Business Conduct and Ethics
  • Assist the project manager in developing the project schedules, resource curve analysis and presentation information
  • Track and maintain detailed budget with earned value system
  • Utilize analytical systems, methods and tools to monitor the project and complete weekly and monthly progress reports to management and/or customer as needed
  • Work with the project manager on change orders based on analysis of the reports and identification of potential problem areas
  • Answer questions from the project manager and senior management as a result of project analysis and status reporting. Bring critical issues to the immediate attention of appropriate management personnel
  • Support supervision through preparation, updating and maintenance of forecasts and schedules
  • Develop and track detailed engineering, procurement and construction schedules with construction management. Integrate and assemble data from a variety of sources, including A/E, customer engineering, other contractors, etc
  • Interface with other departments to provide cost/scheduling data for items such as subcontract change requests, bid comparisons, new work item estimates and resolution of potential work schedule problems
  • Perform other duties and responsibilities as required or assigned
  • 3-5+ years of related project controls experience within the construction industry
  • Bachelor of Science degree in Engineering or Construction Management preferred
  • Must be proficient with Primavera (P3) Project Planner
  • Proficiency in the use of software applications including Microsoft Word, Excel, Power Point, Access and other database applications
  • Working knowledge of and ability to select and apply resource monitoring and control techniques, such as CPM computer scheduling techniques, etc
  • Thorough understanding of the nature of process systems, power systems, petrochemical/refinery facilities, structures and construction technology required
  • Demonstrated knowledge of earned value techniques
  • Good interpersonal communication skills; excellent organizational and time management skills
  • Travel and overtime may be required
25

Cost Engineer / Project Controls Analyst Resume Examples & Samples

  • Setup, develop and control spreadsheets and workbooks for project tracking and reporting
  • Assists Project Manager with cost and schedule aspects of medium to large sized, complexity and risk projects
  • Assist Project Manager with submitting proper job setup data, forms and attachments
  • Assist Project Manager with setting up invoice, including format, required backup attachments and rates per client requirements, timing, review process, and plan for follow-up on any past due accounts receivable
  • Review and report on project metrics regularly and advise Project Manager of discrepancies or issues, investigating variances in data as needed, especially concerning invoicing clients, accounts receivable, subcontractor invoices, approval and payments, and other accounts payables
  • Review and track subcontractor invoices, coding as necessary, and escalating issues to Project Manager
  • Prepare contract forms for new contracts, modifications and job closures
  • Review invoices for consistency with contract requirements and rates
  • Coordinate with Contract Administrators in preparing contracts with clients and sub-consultants, as well as contract modifications, etc
  • Interacts with Project Managers and accounting staff on a regular basis
  • Prepare reports for Project Managers, Stakeholders and clients
  • Experience in earned value management helpful
  • Scheduling using MS Project
26

Project Controls Analyst Resume Examples & Samples

  • BA, BS, or MS graduate, but may include individuals who have had previous experience within other functional areas
  • 3+ years in planning/scheduling, business systems maintenance, and cost engineering; but may include additional experience in other functional areas
  • Computer skill
  • Intermediate verbal and written communication skills
  • Understanding of key cost control processes and key scheduling processes
  • Understand financial/accounting reporting
  • Understand EPC work process and dependencies between functions
  • Ability to provide risk and opportunity analysis input
27

Senior Project Controls Analyst, Esc-stockton Resume Examples & Samples

  • A bachelor’s degree from an accredited college or its equivalent in education and experience
  • 5 years as a Project Controls Analyst; or 7 years PG&E experience inan electric or gas transmission and/or, distribution business operations area, business planning, accounting, finance, construction management and/or project management; or 8 years of related experience if hired externally
  • Certified Associate in ProjectManagement (CAPM) or Certified Project Management Professional (PMP)
  • Experience with appropriate software tools, currently SAP Work Management, Controlling Orders,
28

Project Controls Analyst Resume Examples & Samples

  • Actively supports the Company’s commitment to safety and its “Core Values.”
  • Represents the Company at all times with high moral standards while adhering to the Company’s “Code of Business Conduct and Ethics.”
  • Assist Project Managers with setting up and management of Project Controls systems (Budgets, Schedules, Cost Control, Cash Control)
  • Assist with tracking development of Change Order Requests, enter change orders to the budget in database and spreadsheet applications and update budgets/reports accordingly
  • Develop, enter and maintain schedule information and progress
  • Perform other duties or responsibilities as required or assigned
  • Minimum education requirement is a Bachelor’s degree in Business, Finance, Accounting, Engineering, or other related field
  • No experience necessary
  • Advanced computer skills in Excel. Knowledge of various databases applications, Primavera P6 and or MS Project experience a Plus
  • Should possess analytical skills, and have knowledge of accounting and finance, especially cost accounting
  • Should be detail-oriented and good communication skills to work with internal customers
29

Project Controls Analyst, Mid Resume Examples & Samples

  • 2+ years of experience with project or program controls in support of a project or program being executed
  • 2+ years of experience with using SAP and the SAP Project Systems (PS) module
  • Experience in project management principles and methods, including budgeting and forecasting, change management systems or procedure, work breakdown structures, earned value systems, and scheduling
  • Experience with Excel at an intermediate to advanced level, including using arrays, nested formulas, pivot tables, and multi–source graphs
  • Knowledge of the PPBE process
  • Ability to interface and coordinate with project managers, procurement, engineering, and finance
  • Possession of excellent interpersonal and presentation skills
  • Project Management Professional (PMP) Certification
30

Project Controls Analyst Resume Examples & Samples

  • Assist in defining activities, durations, and relationship logic to implement the project plan and develop milestones to represent key decisions and deliverables that take place during execution
  • Assist in and develop support schedules that represent the plan to execute the project in an effective manner through review of project scope and objectives
  • Provide support during schedule review meetings with all stakeholders and incorporate appropriate details
  • Work with Transmission contruction representative and the contractor to incorporate the proposed construction sequence
  • Assist in and provide schedule analysis updates to project team, alerting of schedule risks and issues that could delay milestones
  • Communicate schedule status to project stakeholders
  • 1) Demonstrate ability to manage time effectively and efficiently, show capable organizational and planning skills, as well as having an aptitude for accuracy, attention to detail and ability to achieve goals
  • 3) Team player with ability to work and collaborate well with others
  • 4) Ability to multitask and be self-directed, meet critical deadlines
  • 6) Knowledge of Microsoft Office tools
  • 7) Some travel, including overnight, may be required
31

Project Controls Analyst Resume Examples & Samples

  • Update, maintain, analyze, and communicate all project commitments, cost flow, and expenditures while supporting the monitoring, review, and analysis of cost, schedule, and associated reports and recommend actions to improve project progress
  • Understand and plan activities associated with Development of multiple new facilities; all the way from inception, through design/permitting, to construction and finally owner occupancy
  • Tracking of project deliverables from inception through design and construction to owner occupancy Assist project manager with RFPs, CM Letters, ProForma, and other tracking files and templates
  • Actively participate in project meetings, and be able to step-in to direct conversation to the current crucial activities related to project controls activities
  • Run bi-monthly Development Summit which is an update on status and schedule of all current projects
  • Coordinate with other business areas (IT, Facilities, Security, etc.) to obtain dates and status updates
  • Keep Development master schedule up to date
  • Document crucial issues, formulate an Action Item List, and communicate that list to appropriate parties
  • Keep lines of communication open with project managers on all projects to track progress and be able to provide updates
  • Understand metrics associated with both schedule and cost, and be able to create new Reports based on changing PMO needs
  • Evaluate project sites to ensure that project is on schedule and if it is not, communicate the slip, recommend mitigation steps to Development Project Manager, and update the schedule
  • Understand basic concepts related to Staffing & Resource Loading, and maintain/update related reports
32

Project Controls Analyst Resume Examples & Samples

  • 2+ years of experience with human resources and program support
  • Experience with Microsoft Office, including Word, PowerPoint, Excel, and Access
  • Ability to pay strict attention to detail and follow-through
  • Ability to successfully work under pressure
33

Project Controls Analyst Resume Examples & Samples

  • Assemble, analyze and report on the triple constraint status of capital projects – both Greenfield build and retrofit of existing facility type construction projects
  • Creation, implementation, and operation of systems used to track status of project purchase orders, vendor commitments and invoices
  • Maintain business unit wide financial data, inclusive of historic data, current project outlook, and forecast
  • An understanding of project controls and analytics at the fundamental level to provide data driven feedback into business unit, program, and project planning across all stakeholder groups
  • Prepare monthly financial accrual/status reports and maintain records and files
  • Assure the accuracy of financial information being reported
  • Generate financial analysis reports for quarter end reporting as well as ad hoc reporting as needed
  • Answer accounting and financial questions by researching and interpreting data
  • Occasional travel to project and vendor sites
  • Work with internal and external business partners to develop, implement, and refine systems for creation of cost estimates for data center greenfield build and retrofit projects
  • Clearly and concisely communicate the status of project budgets and forecasts across the org chart
  • Track record of successful oversight of timelines and budgets for complex projects
  • Bachelor's degree in Engineering, Finance, or related
  • 5+ years professional experience in ongoing development and implementation of cost engineering, planning, and contract management for capital projects
  • Communications skills
  • Experience presenting project controls, project budgets, and forecasts to a diverse group of stakeholders
  • Knowledge with MS Office (Word, Excel, and Powerpoint) is required
  • Experience with planning software suites (Primavera, MS Project, etc.)
34

Project Controls Analyst Resume Examples & Samples

  • Provide support to the project management teams (USGO – Technical Services) on matters relating to cost control and analysis, scheduling, and benchmarking
  • Provide inputs into development and validation of program productivity metrics
  • Responsible for validating, monitoring and providing timely reporting of forecasts, schedule, and progress measurements to Project & Program Managers
  • Establish and maintain estimates and budgetary control metrics and organizes project/program roll up to work breakdown structures
  • Create and manage project cost structures, develop estimates, prepare forecasts and program trend reports, govern change management processes and evaluate impact of change on projects/ programs
  • Communicates with internal and external stakeholders and manages client relationships
  • Evaluates project/program baseline indicators, governs variance projections to costs and schedule and collaborates with the Program Management teams to identify efficiency gaps
  • Applied knowledge and application of Project Control functions and processes including cost estimating, cost control, change management, financial and project accounting processes and systems
  • Excellent analytical, interpretive, organizational and problem solving skills
  • Excellent computer skills (MS Office applications)
  • Active team member who can work collaboratively with cross functional teams
  • Demonstrated ability to initiate and manage change with a focus on continuous improvement
  • Relevant University degree with minimum 6 years of relevant industry experience or appropriate combination of education and experience
  • Accounting or Cost Control experience is considered an asset
  • Experience with SAP is considered an asset
  • Depending on the qualifications of the applicants, the successful candidate may be offered a position at a more appropriate level and/or ladder
35

Project Controls Analyst Senior Resume Examples & Samples

  • Assist in the implementation of the Williams’ cost management tools and best practices to support the enterprise Capital Management and stage gate processes
  • Work closely with the regional teams consisting of project control analysts, project managers, and functional managers to document cost management requirements, assist in creating a technical solution, and documenting system requirements
  • Engaging stakeholders at the highest level to ensure that expectations are managed as business requirements and strategies evolve
  • Taking a ‘helicopter view’, overseeing and ensuring integration between the cost management system and the other related project management tools and processes
  • Assist in supporting the IT and Business Lead in managing day to day project activities, schedules, communications, and training
  • Provides guidance and feedback on our cost management processes. Develops solutions using creativity, experience, principles and constructive thinking. Anticipates potential problems and proactively resolves using independent judgment and innovation in finding solutions and alternatives
  • Provides references for users by writing and maintaining user documentation, providing phone support and training users
  • Have experience with Microsoft Word, Project, PowerPoint, and Excel
  • Have effective organizational, analytical, and critical thinking skills
  • Ability to influence and motivate extended teams and working in a matrix management approach
  • Ability to influence and build consensus with other functional teams and leadership
  • Must be able to work independently and in a team environment with little supervision
  • Prior experience developing and leading training is a plus
  • BS in Engineering, Construction Management, Project Management or related field is required
  • Minimum of 5 years of work experience in project controls or related roles in executing construction related projects
  • Experience in disciplines such as Scheduling, Cost Management, and Project Controls
  • Positive, team oriented player who is passionate about their work
  • Previous experience in using EcoSys EPC
  • Sets goals and then takes actions to conquer them
  • Extremely well organized and detail oriented
  • Works hard but also likes to have FUN while getting things done
  • Is always learning, growing and being stretched
  • Has a passion for Excellence
  • Is able to use Jedi mind tricks so Excel does all sorts of cool things that Microsoft never intended!
  • Be prepared to bring your personality with you all day, every day
  • Excellent meeting facilitation skills (including virtual meetings)
  • Experience in process mapping, documentation, analysis, and redesign skills
  • Willingness and ability to travel (up to 50%) to support project needs, as required
36

Project Controls Analyst Senior Resume Examples & Samples

  • Assist in the standardization and implementation project controls processes and best practices to support the enterprise Capital Management and stage gate processes
  • Work closely with the regional teams consisting of project control analysts, project managers, and functional managers to define process requirements, assist in creating a common process, and documenting requirements
  • Collaborate with Finance, Project Analysis, and other Business Leaders to ensure stakeholder expectations are met
  • Educate stakeholders on the potential and breadth of data warehouse uses, encouraging ongoing brainstorming and requests for new and improved features
  • Manage requests for new or improved, data-related functionality including requirements gathering, mock-ups, and deliverable development
  • Hands on approach to assist with the implementation, roll out, and training for impacted systems and end users
  • Be the liaison between the business units, project and support teams
  • Moderate to advanced knowledge of SQL for ad hoc data analysis and common querying tools, such as SSMS, Oracle SQL Developer, Access, or Excel data connections
  • Moderate to advanced knowledge of common reporting techniques. This can include Excel, SSRS, Microsoft BI, and Microsoft Access
  • Have experience with MS Business Intelligence (MSBI) suite of products
  • Working knowledge of data modeling, including design and creation of multi-dimensional models, data marts/cubes, and OLAP
  • Advanced Excel programming skills; PowerPivot (DAX) and VBA preferred
  • Have experience with Microsoft Word, Project, and PowerPoint
  • Ability to influence and motivate extended teams and working in a matrix environment
  • BS in Engineering, Construction Management, MIS/CS or related field is required
  • Minimum of 5 years of work experience in project controls or related roles in enterprise reporting
  • Prior experience working with multi-dimensional data models connected to multiple data sources
  • Can you do Jedi mind tricks with Excel and other reporting tools that leave the end users excited and wanting more
  • Always learning, growing and being stretched
  • Willingness and ability to travel (up to 25%) to support project needs, as required
  • Previous experience in creating a data warehouse or similar reporting system
37

Project Controls Analyst Resume Examples & Samples

  • Design and develop project schedule using a defined tool of trade
  • Interact with project team and project managers to define scope of work to develop and update detailed schedules, cost information and identification of variances from original plan
  • Evaluate project schedule progress and performance and identify developing problem areas
  • Assist in developing and maintaining periodic status reports as required by the project controls group
  • Provide support to control and monitor project total cost to ensure all project expenditures are captured and properly recorded
  • Provide planning and cost controlling support for all projects which includes variance reporting, and monitoring of milestone progress, etc
  • Perform and manage project activity scheduling and monitoring
  • Perform project costing related reporting for project review and management review meetings to ensure that expenditures are kept within the project budget
  • Willing to work in shifting schedule
  • Knowledgeable in project cost planning, scheduling and reporting
  • Good command in MS Excel is required. Knowledge in P6 is a plus
  • Demonstrate strong interpersonal, communication and presentation skills
  • Mature, proactive, resourceful and hands-on with good initiative
  • Independent worker who is able to work well with minimal supervision
38

Project Controls Analyst Resume Examples & Samples

  • 4-year degree in business or related field
  • Certified Project Management Professional
  • 5-years’ experience in project management, cost estimating, and cost analysis
  • 3-years’ experience in EVMS reporting
  • 1-year in schedule analysis and reporting including DCMA 14-point assessments
39

Project Controls Analyst Resume Examples & Samples

  • Update, maintain, analyze, and communicate project commitments, cost flow, and expenditures while also supporting the monitoring, review, and analysis of cost, schedule, and associated reports
  • Forecast project completion costs based on trends including productivity measurements, commitments, scope changes, schedule impacts, equipment cost variance, contract changes, and invoice payments
  • Compare forecast versus actual baselines and contribute to the analysis and explanation of variances
  • You should be able to analyze critical path schedules for a large volume of sites, and be able to pool and consolidate that data into high level reports that can be used to communicate insights about the Project as a whole (aggregated forecasts compared to baseline plans, spikes in monthly throughput, etc)
  • Familiarity with the “family of curves” reporting template, as well as other standard telecoms reporting related to cost and scheduling
  • Coordinate the preparation, consolidation, and analysis of project reports assuming responsibility for overall accuracy, completeness and timeless
  • Provide input into the development of project cost estimates, budgets and forecasts
  • Contract controls and contract compliance management
  • Maintain and update company database(s)
  • Must be able to generate customized reports, pivot tables, and utilize VLOOKUP functionality
  • Develop and maintain appropriate work breakdown structures for accurate task decomposition, estimating, sequencing, scheduling and critical path management
  • Identify cost, scope and schedule risk, and recommend solutions to resolve risk
  • PMP certification or equivalent working expertise
40

Project Controls Analyst Resume Examples & Samples

  • Bachelor’s Degree in Business, Technology, Engineering, or related field strongly preferred, significant related work experience considered as it relates to a degree
  • Minimum 2 years experience project controls/management, finance, supply chain or related analytics oriented field, minimum of 5 years working experience generally
  • Excellent communication, leadership, organization, and planning skills
  • Ability to comfortably work on several projects at once
  • Ability to motivate and leverage resources to provide appropriate support for multiple projects
  • Ability to work and lead different groups to work together as a team
41

Project Controls Analyst Lead Resume Examples & Samples

  • Ensures that all financial reporting activities for the program are thoroughly and timely prepared and reviewed and that all reports are in compliance with appropriate financial standards and company requirements
  • Assists Senior Management in development of strategic business plans and forecasts; monitors actual vs. budget/forecast ensuring financial statements provide a realistic view of the K-BOSSS financial position
  • Overall financial compliance including review of financial procedures and practices to ensure compliance with Generally Accepted Accounting Practices (GAAP), Federal Acquisition Regulations (FAR), Cost Accounting Standards (CAS) and Sarbanes-Oxley requirements
  • Interfaces with internal and external auditors
  • Other financial-related duties including: consulting with senior management and functional managers regarding financial-related activities; develop and implement financial controls; conduct financial reviews of program areas; prepare and analyze various financial reports; develop and monitor performance metrics for financial management, and; other duties as required
42

Project Controls Analyst Resume Examples & Samples

  • The Project Controls Analyst is responsible for setting up the project work order in PowerPlant, and routing for approval
  • Prepare detailed project cost analysis to identify and explain variances on a monthly basis
  • Utilize earned value analysis for each assigned project
  • Generate a detailed actual cost of work performed (ACWP) forecast for all projects and participates in forecast reviews with project teams
  • Data entry of the ACWP forecast into PowerPlant monthly
  • Assist in identifying/monitoring project risks
  • Assist in development and execution of projects’ contracting and procurement plan
  • Monitor and track project change requests and report on cost and schedule deviations and trends
  • Develop, baseline, and track all project schedules in Primavera or MS Project
  • Review project contracts and manage and issue Request for Services
  • Produce various project reports as needed using Sharepoint, Excel, PowerPlant, and MS Project
  • Assist in closing out projects and transfer of relevant information to accounting and operations
43

Business & Project Controls Analyst Resume Examples & Samples

  • M2 Joint Venture Account (“MSQ” system)
  • Scotland & Northern Ireland Overhead Accounts
  • Edinburgh Area Account Project Controls
  • Edinburgh Water sector Local Area Account
  • Liaison with Project Managers and Project Principals to assess commercial risk, challenge the data, reveal problems, log plans of action and summarise in commercial risk registers
  • Preparation of financial information to support contractual Early Warnings and Compensation Event quotations when instructed to do so by PMs
  • Excellent communicator, both written and oral, with all levels of staff up to senior management within the Division
  • Personable and enthusiastic
  • Ability to multi-task and prioritise a demanding and changing workload
  • Fully IT literate Office 365 including SharePoint, MS Excel, MS Word, and MS PowerPoint
  • Ability to grasp new computer systems quickly e.g. corporate financial tools
  • High level of numeracy
  • Ability to manage own workload
  • Ability to identify ways of making existing non-corporate systems and processes more efficient and cost effective – by identifying pinch points and inefficiencies, suggesting, discussing, and implementing small but effective adaptations
  • Prior training and experience
  • Experience of providing administrative support
  • Contract Law – an awareness of the process of identifying and managing change in commercial contracts e.g. NEC3 Professional Services Contracts
44

Project Controls Analyst Resume Examples & Samples

  • Establish and maintain area specific benchmarking models to help validate project estimates
  • Prepare monthly/quarterly project performance metrics for assigned area
  • Provide appropriate performance metrics analysis and commentary for end user consumption
  • Educate stakeholders on benchmarking and performance reporting methodology
  • Assist in the development of enterprise performance reporting and analysis
  • Support the development and implementation of project lessons learned process in respective area
  • Facilitate lessons learned events as needed
  • Experience with Primavera, MS Project, PowerPlant, Salesforce, MiniTab, EcoSys, and Microsoft BI is preferred
  • Experience in the Oil and Gas Industry a plus
  • PMP certification, or AACE certification a plus
  • Greenbelt Certification (or higher) a plus
  • Experience with statistical analysis a plus
45

Senior Project Controls Analyst Resume Examples & Samples

  • Demonstrates the capability of leading the project control function of a project and able to influence internal and external clients
  • Lead facilitator of project forecasts. -Recognizes issues and advises project team or JV partners on matters affecting project execution. Supports proposal efforts
  • Prefer four-year Bachelor's degree in Engineering or Construction Management
46

Project Controls Analyst, Tmep-calgary Resume Examples & Samples

  • Assist Project Controls Manager with day to day duties
  • Preparation of month end reporting requirements
  • Review contractor reports for omission, discrepancies, and errors
  • Elevate issues to Project Controls Manager when required
  • Manage the Change Request (CR) and Reporting process
  • Track and report on incurred costs
  • Manage Progress system to ensure compliance to Change Requests
  • Ensure that contractor approved Project Controls Plans is being adhered to
47

Project Controls Analyst Resume Examples & Samples

  • Support operations to identify and mitigate project risk and reduce labor, material and other administrative cost
  • Work in tandem with project managers to execute and ensure compliance with customer contracts
  • Support weekly site reviews, monthly operating reviews (MOR) and other operational meetings
  • Track typical project items such as delays, change order management, purchase order management, earned value, cost drivers, and other productivity metrics
  • Provide direct support for development of detailed estimates and bids
  • Support the bid and contract review processes, risk and opportunity assessments and project productivity reviews
  • Conduct analyses of cost and productivity data to provide actionable information to operational leaders
  • Significant experience operating in team environments
  • Must be able to take a large amount of data and information (big ideas/strategy) and present in concise terms in order to support project execution
  • Relevant industry experience (construction services, manufacturing, petrochemical, refinery, power) is highly desired
48

Schedulers & Project Controls Analyst Resume Examples & Samples

  • Contribute to the development of planning and scheduling or project controls work processes, tools, and procedures included in the project controls system
  • Develop, review, advise and supervise set-up and implementation of planning and scheduling applications or project controls systems
  • Possess and apply complete knowledge of and have experience using schedule software tools such as Primavera P6 or Microsoft Project, or experience using project controls software systems such as cost processors, scheduling and reporting tools
  • Review and coordinate information input into specific studies; responsible for the integration of activities and total work scope identification; evaluate study results and recommend conclusions for project team consideration and discussion
  • Gather, prepare and analyze historical schedule data and comparisons of scope and quantity data between projects
  • Experience performing project controls functions, including cost control and cost analysis; experience and skill in directing planning and scheduling functions, including schedule development, control, and analysis
  • Demonstrated advanced verbal and written communication skills; the demonstrated ability to work effectively with multi-disciplined team members; use negotiation skills to influence; and experience working effectively on multiple projects simultaneously
  • Experience identifying, analyzing and solving complex problems
  • Certified Associate of Project Management (CAPM) or Project Management Professional (PMP) certification strongly desired
49

Project Controls Analyst Resume Examples & Samples

  • Provide support and guidance for site Project Controls personnel
  • Support the set-up (cost & schedule) and tracking (weekly reporting) of modifications (Projects)
  • Assist with and troubleshoot field project controls issues
  • Support scheduling efforts for in-house and field activities
  • Support estimating efforts for in-house and field activities
  • Participate in Project Support Team activities. All the above activities will include field assignments
  • Must possess the ability to multi-task and knowledge of general project controls functions
  • Good computer skills and proficiency using Microsoft Word, Excel, Access and SAP R/3
  • Ability to plan, organize, budget, and monitor progress
  • College degree or minimum five years related experience in a construction environment
  • Three plus years experience in related project controls assignments
  • Computer proficiency certifications a plus or equivalent education
50

Project Controls Analyst Resume Examples & Samples

  • Responsibilities may include but are not limited necessarily to the following
  • Provide project support to Project Management Team
  • Project Cost Analysis and Management
  • Project Forecasting and Reporting
  • Project Management Reporting
  • Project Schedule Development, Analysis, Maintenance and Reporting
  • Project Change Control (Scope, Schedule, Costs)
  • Project Risk Identification, Assessment, Mitigation Planning
  • Project Document Control
  • Capital and Maintenance Expense Budgeting, Tracking and Reporting
  • Monthly & Quarterly Accruals
  • Annual capital and expense budgeting support
  • Requires a minimum of 8-10 years of experience in the gas or energy industry
  • Prior experience in the construction side of the business along with knowledge of industry standards and best practices
  • Requires a Bachelor's degree in Accounting, Finance or Business or an equivalent combination of education and experience
  • Position requires strong analytical skills as well as effective independent decision making
  • Must be detailed oriented, well organized, and able to adapt quickly and positively to changing priorities
  • Demonstrated ability to handle multiple tasks and assignments simultaneously
  • Interprets internal/external business challenges and recommends best practices to improve products, processes or services
  • Exceptional computer skills are required with particular emphasis on Microsoft Excel and Word applications
  • Experience working with Oracle, PowerPlant, Markview and Hyperion
  • Manages projects or programs with moderate resource requirements; risk and/or complexity; monitors and controls costs and resources
  • Works independently, with guidance in only the most complex situations
51

Project Controls Analyst Resume Examples & Samples

  • P6 Version 6.0 or higher
  • Strong Microsoft Excel a must
  • Experience with working in a team environment
  • Exceptional Organizational Skills
  • Must Possess the ability to multi-task
  • Interpersonal Communication Skills
  • Proactive / Self Starter
52

Project Controls Analyst Senior Resume Examples & Samples

  • Develops, maintains and manages project schedules for complex capital projects using Primavera p6 as the scheduling software in collaboration with Project Team Members and Contractors. Maintains project schedules including progress updates. Revises forecasts and evaluates impact of delays. Communicates status of schedule and key risk areas to members of project management team
  • Understands the planning side of all different phases (e.g. Permitting, Land, Survey and Construction) of pipelines and facilities construction projects identifying order of events, risks and opportunities for streamlining the project execution
  • Creates and prepares logical Work Breakdown Structure (WBS) while leading project team planning sessions related to WBS structure and activities sequencing
  • Leads the baseline schedule creation and approval effort in collaboration with the project team
  • Determines reasonable schedule logic, duration and constraints based on Interactive planning sessions with Project Teams
  • Performs schedule risk analysis, including quantitative risk analysis
  • Determine the critical paths required to meet the overall project completion date, modify critical paths based on prevailing conditions, and consult with project team members to develop workarounds to overcome obstacles
  • Performs schedule analysis to include critical activities, risk areas, key milestones and significant changes to schedule. Develops “what if” scenarios to explore alternate sequencing in order to mitigate or avoid schedule delays
  • Maintains in the schedule the foundational data that supports Earned Value Analysis requirements
  • Works with Contractors to ensure schedule compliance per Williams’ project controls requirements
  • Performs detailed review of contractor schedule submittals, including baseline and progress updates
  • Prepare monthly project schedule updates including written narrative and custom reports as needed on a project by project basis
  • A minimum of a Bachelor's degree in a technical field
  • A minimum of 8 years of scheduling experience in the Oil and Gas industry
  • Experience with $500 million+ complex capital projects is highly preferred
  • Proficiency with Primavera p6 (practical knowledge test will be required) applying industry standards and best practices
  • High level of analytical thinking skills to plan and forecast work
  • Proven history of working in a cross-functional environment providing accurate data to team members to ensure forecasted project delivery
  • Proficiency in critical path methodology to ensure, and communicate, timely delivery of milestone tasks
  • Ability to work with Contractors’ schedulers to incorporate data in the master project schedule
  • Federal Energy Regulatory Commission (FERC) knowledge is highly preferred
  • Working proficiency/knowledge of MS Excel, Word, PowerPoint, and Outlook is required
  • Demonstrate initiative and effective time management skills to develop knowledge and skills necessary to fulfill job responsibilities in an independent thorough manner
  • Effective written and oral communication skills with internal and external customers at all levels within the organization